Avaya BCM 2.5 Upgrade Guide

Part No. P0987357 02

Business Communications Manager 2.5

Upgrade Guide

2

How to get help

USA and Canada

Authorized Distributors - ITAS Technical Support

Telephone:

1-800-4NORTEL (1-800-466-78 35)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter
ERC 338#.

Website:

http://www.nortelnetworks.com/itas/

email:

[e-mail]

Presales Support (CSAN)

Telephone:

1-800-4NORTEL (1-800-466-78 35)
Use Express Routing Code (ERC) 1063#

EMEA (Europe, Middle East, Africa)

Technical Support - CTAS

Telephone:

00800 800 89009 or 33 4 9296 1341

Fax:

33 49296 1598

email:

[e-mail]

CALA (Caribbean & Latin America)

Technical Support - CTAS

Telephone:
1-954-858-7777

email:

[e-mail]

APAC (Asia Pacific)

Technical Support - CTAS

Telephone:

[phone]

Fax:

[phone]

email:

[e-mail]

P0987357 02

Business Communications Manager 2.5 Upgrade

To perform the Business Communications Manager upgrade

1. Determine whether you can perform the upgrade

You can perform the upgrade on a Business Communications Manager platform only. Do not
perform the upgrade on an Enter prise Edge 1.0 hardwa re platform. To det ermine whether you have
an Enterprise Edge or a Business Communications Manager platform, check the Comm Port
connectors. If the ports are multicolored you have a Business Communications Manager platform
and can perform the upgrade. If the ports are not multicolored, you have an Enterprise Edge 1.0
hardware platform and cannot perform the upgrade.

2. Ask the system a dministrator to request that subscribers delete their old
voicemail messages

Ask the System Administrator to request that subscribers delete their old voicemail messages.
Fewer messages enable s the system to upgrade faster. During the upgrade, the message storage
format is converted to a new format (from SBC to G711.)

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3. Record the 2.0.3 configuration data

Use the tables in “Business Communications Manager 2.0.3 Configuration Information” on page

39 to record your 2.0 .3 s etti ngs. Aft er th e upgr ade, you must confi rm tha t set tings mar ked wit h

are present on the system. I f not , rea ppl y the settings using the val ues you r ecorded in these tables.

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4. Print the Call Center Reporting Configuration Report

If you use Call Center Reporting, print the Configuration Report so you have a record of your
configuration. Have the report handy during the upgrade. After the upgrade is complete you must
manually r e-enter the settings for skillset statistical thresholds, print schedules and wallboard
information.

5. Perform the upgrade

Follow the instructions:

• “Performing the upgrade” on page 7

• “Installing the DRAM” on page 33

• “Installing the MS-PEC III cards” on page 37

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6. Verify the upgrade is successful and reapply the configuration data

Follow the instructions for the “Post-upgrade system check” on page 23 and confirm that settings
marked with

Information” on page 39 are pres ent on the s ystem. If not , reapply the settings using the v alues you

recorded in these tables.

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that you recorded in the “Business Communicati ons Manager 2.0.3 Confi guration

7. Upgrade the clients

Follow the instructions “Upgrading clients” on page 28. You must upgrade the client applications.

Note: After you upgrade your Business Communications Manager system to 2.5 you
cannot return it to 2.0.3. After you start the upgrade, do not stop or interrupt the upgrade.

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Business Communications Manager 2.5 Upgrade 5

Prerequisites for installing the upgrade

Warning: When you ins ert or remove the MS-PEC c ards, be care ful not to contact

the MS-PE C cards with the MSC Printed Circuit B oard. Incorre ct handling of the
MS-PEC cards during installation can result in the loss of telephony programming.

Note: During the upgrade, your Business Communications Manager system,
including the telephony resources, is not functional.

Caution: You must wear an antistatic grounding strap at all times when you
handle electronic components. Failure to do so can result in damage to the
equipment or loss of telephony programming.

For your system

• Your Business Communications Manager system must be at 2.03. If your system is not at

2.03, refer to the Readme.html file on the 2.03 upgrade CD.

Note: Fax over IP is not av ailab le for Busine ss Communic ation s Manager 2.5. If yo u
use Fax over IP, assess the impact of losing this capability before you begin the
upgrade.

• Do not pre-install the DRAM or the MS-PEC III cards. You install these during the upgrade.

Note: If there are any mapped network drives on Business Communic ations Manage r
that are used by BRU, disconnect (unmap) these drives using VNC before you start
the upgrade.

• Log out of any VNC sessions and quit any open Windows applications.

Note: Do not open any VNC or Unified Manager sessions while you perform the
upgrade. These sess ions can interfe re with the prog ress of the u pgrade. VNC a ccess to
the system is not automatically enabled in Business Communications Manager 2.5.

For the computer you use to do the upgrade

• Make sure your browser is s et to c hec k for ne wer ver sions o f stor ed pages on ever y visi t to t he
page, and you have cookies enabled. Refer to your browser’s online Help for details.

Warning: Netscape is not supported to perform this upgrade. Only Internet Explorer

5.0 or 5.5 is supported.

• You must use a computer that is on the same network as your Business Communications
Manager system.

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• We strongly recommend that you use a computer that is within the same subnet as the
Business Communications Manager system that you are upgrading.

• You must know how to share folders. If you use Windows 95, 98 or Me, you must enable file
sharing. Refer to your Windows system documentation for how to share folders.

For VoIP Trunking

• Check the VoIP Remote Gateways that are configured on the Business Communications
Manager 2.0.3 system. The Business Communications Manager system allows Remote
Gateway names that are a maximum of 15 chara ct er s. If you ha ve any Remote Gateways with
names that are longer tha n 15 chara cters , or that contai n space s, rename the Remote Ga teways
so they are a maximum of 15 characters long and do not contain spaces. To rename the
Remote Gateway, in Unified Manager remove the Remote Gateway and re-enter the Remote
Gateway wi th the modified name.

For voicemail

• If you change the time zone setting for the Business Communications Manager system, all
voicemail messages stored before the time zone change will be inaccessible. It is highly
recommended that yo u sele ct the time zone as one o f the f irst items configur ed on the Busin ess
Communications Manager and that you do not change it. If it is necessary to change the time
zone, notify subscribers to delete all stored messages in their mailboxes. You must reboot the
Business Communications Manager system after you change the time zone. This information
applies to Business Communications Manager 2.0.3 and 2.5 systems.

You are now ready to start the upgrade. The upgrade can take approximately two to three hours.

Note: A backup of the core telephony configuration is performed during the upgrade
process. This backup is used during the upgrade to restore the core telephony
configuration, if necessary. This backup can be used on BCM systems that have been
upgraded from BCM 2.0.3 to BCM 2.5 but it cannot be used on systems that were
purchased with BCM 2.5 software.

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Performing the upgrade

Note: If the upgra de is int erru pted bef ore you ha ve en tered all the inf ormati on, you must

restart the upgrade. If the upgrade is interrupted after you have entered all the
information, you must re-connect to the upgrade.

1 Insert the Disk 1 CD into your CD-ROM drive.

You must install Disk 1 before you install Disk 2.
If your CD-ROM drive i s conf igure d to run a utoma ticall y, the BCM 2.5 Upgrade Wizar d page
appears. If your CD-ROM drive does not run automatically, double-click index.html.
The BCM 2.5 Upgrade Wizard page appears.

Business Communications Manager 2.5 Upgrade 7

2 Click the Begin Upgrade button.

The Pre-Upgrade Checklist page appears.

Note: During the upgrade:

• Do not use your browser’s Back, Forward or Refresh buttons.

• Do not open any documents or web pages that can use the browser window.

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3 After you read the upgrade conditions, click the Next button.

The Validate BCM Address Page appears.

Note: If at any time you see a “Page not displayed or Int er nal Server Error” mes sage:

• Close your browser. DO NOT click Refresh.

• Remove and reinsert the CD if your CD-ROM runs automatically, or

double-click index.html to resume the upgrade.
The BCM 2.5 Upgrade Wizard page appears.

• Click the Reconnect to Upgrade button.

• Follow steps 4 through 8. You return to the page where the upgrade

currently is and can continue the procedure.

4 In the BCM Address box type the IP address, DNS, network name or the Fully Qualified

Domain Name of the Business Communications Manager sys te m. It is recommended that you
use the IP address.

5 Click the Validate BCM Address button.

The Enter Network Password dialog box appears.

6 In the User name box type your Business Communications Manager user name.

The default Business Communications Manager user name is supervisor. If you cannot use
your Business Communications Manager user name, use the default user name. When the
upgrade is complete, you can resume using your user name.

7 In the Password box type your Business Communications Manager password.

The default Business Communications Manager password is visor. If you cannot use your
Business Communications Man ager pa ssword, use the defa ult pa ss wo rd. When the upgrade is
complete, you can resume using your password.

8 Click the OK button.

A message appears that the address is validated.

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9 Click the OK button.

The Sharing Your CD-ROM page appears.

Business Communications Manager 2.5 Upgrade 9

10 Follow the steps for sh aring yo ur fold er. Refer to yo ur syst em documenta tion fo r how to shar e

folders.

11 Click the Next button.

The Connect to Upgrade CD page appears.

12 In the Host box type the IP address, DNS, network name or Fully Qualified Domain Name of

the computer you are using.

13 In the Share Name box type the share name you created for the installation files when you

created the shared folder.

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14 In the User Name box type your hostname\username or domainname\username.

Note: Be sure to type the information in the User Name box as

hostname\username or domainname\username.

15 In the Password box type your password.
16 Click the Connect to CD button .

In the lower frame a message appears that you are connected.

Note: Check that you are connected before you go to the next step.

17 Click the Next button.

The Prepare BCM page appears.

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Business Communications Manager 2.5 Upgrade 11

18 Click the Prepare BCM Now button.

The status is shown in the lower fr ame. The Upgrade Preparation page appears.

19 Click the Next button.

The Verifying System Requirements & MSC Core page appears.

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20 Click the Next button.

The Configure RAS IP Address Range page appears.

21 Make sure that the Network Range and the Network Mask values in the Recommended boxes

are accurate, then click the Apply Value s button.In most cases you can accept the accept the
settings that are shown.

22 Click the Next button.

The Settings page appears.

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Business Communications Manager 2.5 Upgrade 13

23 Your MSC core variant is automatically detected.

From the Region list box select your region. Select the setting you had for Country for
Business Communications Manager 2.0.3.

24 If you use IPX routing, select Yes.

If you do not use IPX routing, leave this at the default setting of No.

25 Click the Next button.

A message appears that confirms the core that will be uploaded.

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26 Click the OK button.

The Begin Upgrade screen appears.

27 If you want audio notification during the upgrade, leave the Audible Install as Yes

or
if you do not want audio notification, from the Audible Install list box select No.
Yes is the default.

28 Choose the Copy upgrade files first option if you want to disconnect your computer from the

network after you start the upgrade.
If you want to copy the installat ion fil es befo re you inst all the m, from the Copy upg rade f il es
first list box select Yes
or
if you do not want to copy the installation files, leave Copy upgrade files first as No.
There is no noticeable difference in the upgrade if you select Yes.

If you are upgrading several Business Communications Manager systems, choose the Copy
upgrade files first option. Then you can disconnect from your first Business Communications
Manager and start another upgrade.

Do not disconnect until you reach step 30.

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Business Communications Manager 2.5 Upgrade 15

29 Click the Begin button.

The Starting Upgrade page appears. The progress is shown in the lower frame.

While the Business Communications Manager restarts, the Please Wait page appears.
The estimated remaining time is shown.

30 If you selected the Copy upgrade files first option in step 28, you can disconnect your

computer now and let the upgrade continue.

Business Communications Manager 2.5 Upgrade Guide