Avaya BCM 2.5 Installation and Maintenance Manual

Part No. P0937235 02.1

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Business Communications
Manager 2.5

Installation and Maintenance
Guide

2

Copyright © 2001 No rtel Networks

All rights reserved. June, 2001.
The information in this document is subject to change without notice. The statements, configurations, technical data, and

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.

North American Regulatory Information

Safety

Business Communications Manage r equi pment mee ts all appl icable req uiremen ts of both t he CSA
C22.2 No. 950-95 and UL-1950 Edition 3.

Danger: Risk of shock.
Read and follow installatio n instructions c arefully.
Ensure the Business Communications Manager and Business Communications Manager
expansion cabi net a re unpl ugged fr om the power socket and th at an y t elephon e or net w ork
cables are unplugged befo re opening the Business Communications Manager or Business
Communications Manager e xpansion cabinet.
If installation o f additi onal hardw are and /or se rvicing i s requir ed, dis connect al l telep hone
cable connections prior to unplugging the Business Communications Manager.
Ensure the switch located on the back of the PC on the power supply is set to the correct
input voltage (115 or 230).
Ensure the Business Communications Manager and Business Communications Manager
expansion cabin et are plu gged into the wa ll sock et usi ng a three- prong power cable before
any telephone cables are connected.

P0937235 02.1

Caution: Only qualified persons sh ould servi ce the system .
The installation and service of this hardware is to be performed only by service personnel
having appropri ate tr ainin g and e xperie nce nece ssary t o be aw a re of hazards to which the y
are exposed in performing a task and of measures to minimize the danger to themselves or
other persons.
Electrical shock hazards from the telecommunication network and AC mains are possible
with this equipment. To minimize risk to service personnel and users, the Business
Communications Manager system mu st be connected to an out let with a third-wir e ground.
Service personnel must be alert to the possibility of high leakage currents becoming
avai lable on metal s ystem surfa ces during po wer line fault e ve nts near netw ork lines. These
leakage currents normally safely flow to Protective Earth ground via the power cord.
Therefore, it is mandatory that connection to an earthed outlet is performed first and
removed last when cabling to the unit. Specifically, operations requiring the unit to be
powered down must have the network connecti ons (central office lines) removed first.

Enhanced 911 Configuration

Caution: Warning

Local, state and federal requirements for Emergenc y 911 serv ices support by Customer
Premises Equipment vary. Consult your telecommunication service provider regarding
compliance with applicable laws and regulations.

3

Note: For informat ion about 911 configuration, refer to the Enhanced 911 (E911)
Configuration section in the Business Communications Manager 2.5 Programming

Operations Guide.

Radio-frequency Interference

Warning: Equipment generate s RF energy.

This equipment generates, uses, and can radiate radio-frequency energy. If not installed
and used in accordance with the installation manual, it may cause interference to radio
communications. It has been tested and found to comply with the limits for a Class A
computing device pursuant to Part 15 of the FCC Rules and with ICES.003, CLASS A
Canadian EMI Requirement s. Operat ion of this equipment in a residential area is li k ely to
cause interference, i n which case the user, at his or her own expense, will be required to
take whatever measures may be required to correct the interference.

Installation and Mai nte nan ce Guide

4

Telecommunication Registration

Business Communications Manager eq uipment mee ts all appli cable requi rement s of both Indust ry
Canada CS-03 and US Federal Commission FCC Part 68 and has been registered under files
Industry Canada 332-5980 A and FCC AB6CAN-20705-KF-E (key system),
AB6CAN-20706-MF-E (hybrid sys te m), and AB6CAN-23740- PF- E (PBX system). Connection
of the Business Communications Manager telephone system to the nationwide
telecommunications networ k is made throu gh a standar d netw ork int erf ace ja ck that you can order
from your local telecommunications company. This type of customer-provided equipment cannot
be used on party lines or coin lines.

Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of t he loca l tel ecommun icati ons compa ny. The equipment must also be insta lled us ing an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the tel ecommunications company cause to request the user to
disconnect the equipment. Users should ensure for their own protection that the electrical ground
connections of the p o wer uti lity, telephone lines and in ternal met allic water p ipe syste m, if pres ent,
are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician.

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Network Connection

Canada and US

Table 1 Interface harmonized stand ar ds

Interface Harmonized Standard Description

5

CTM Industry Canada CS03

FCC Part 68

DTM Industry Canada CS03

FCC Part 68

BRIM Industry Canada CS03

FCC Part 68

WAN Industry Canada CS03

FCC Part 68

Analog terminal device

T1 and Primary Rate ISDN

Basic Rate ISDN

T1

Hearing Aid Compatibility

Business Communications Manager telephones are hearing-aid compatible, as defined in Section

68.316 of Part 68 FCC Rules.

Electromag netic Compatibility

Business Communications Manager equipment meets all FCC Part 15, Class A radiat ed and
conducted emissions requirements.

Business Communications Man ager do es not e xce ed the Class A limit s for radia ted an d conduc ted
emissions from digital appar atus as set out in the Radio Interference Regulations of Industry
Canada.

Telepho ne Company Registration

It is usually not necessary to call the telecommunications company with information on the
equipment before connecting the Business Communications Manager system to the telephone
network. If the tele communi cations company requires this information, provide the fol lowing:

• telephone number(s) to which the system will be connected

• FCC registration number (on label affixed to Business Communications Manager)

• univ ersal service order code (USOC)

• service order code (SOC)

• facility interface code (FIC)

Installation and Mai nte nan ce Guide

6

Use of a Music Source

In accordance with U.S. C opyright Law, a license may be requ i red from the American Society of
Composers, Authors and Publishers, or similar organization if Radio or TV broadcasts are
transmitted through the Music On Hold or Background Music features of this telecommunication
system.

Nortel Networks hereby disclaims any liability arising out of the failure to obtain such a license.

Rights of the Telecommunications Company

If the Business Communications Manager system is causing har m to the telephone net work, the
telecommunications company may discontinue service temporarily. If possible, the
telecommunications company will notify you in advance. If advance notice is not practical, the
user will be notified as soon as possible. The user will be given the opportunity to correct the
situation a n d informed of the right to file a complaint to the FCC .

The telecommunications company may make changes in its facilities, equipment, operations or
procedures that could affect the proper functioning of the sys tem. If this happens, th e
telecommunications comp an y will gi ve you advance notice in o rder f or you to mak e an y nec essar y
modifications to maintain uninterrupted service.

Repairs

In the event of equipment malfunction, a ll repairs to certified equipment will be performed by an
authorized supplier.

Canadian Regulations - please read carefully

Notice

The Industry Canada label identifies ce rtified equipment. This certification means th at the
equipment meets telecommunications network protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requiremen ts docum e nt(s). The
Department does not guarantee the equipment will op erate to the user's sat isfaction. Before
installing thi s e quipment, users should ensure that it is pe rmissible to be connec ted to the facili ties
of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations. Repairs to certified
equipment should be coordinated by a representative designated by the supplier. Any repairs or
alterations made by the user to this equipment, or equipment malfunctions, may give the

P0937235 02.1

telecommunications company cause to request the user to disconnect the equipment. Users should
ensure for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pip e syst em, i f pres ent, are connected together. This
precaution m ay be parti cu larly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.

Notice

The Ringer Equi v alence Number (REN) ass igned to e ach termin al de vi ce pro vides an i ndicati on of
the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices does not exceed 5.

This Class A device complies with Part 68 & Part 15 of the FCC Rules and ICES-003 Class A
Canadian EMI requirem en ts. Operation is subject to the following two conditions (1 ) This devic e
may not cause harmful in terference and (2) this device must accept any interference received,
including interference that may cause undesired operation.

7

Do not attempt to repair this equipment. If you experience trouble, write for warranty and repair
information:

Nortel Networks
30 Norelco Drive, Weston, Ontario
M9L 2X6 Canada

US Regulations - please read carefully

Federal Communications Commission (FCC) Notice

FCC registration number : This telephone equipment complies wi th Part 6 8, Rules and Regul ations,
of the FCC for direct connection to the Public Switched Telephone Network. (The FCC
registration n umber appears on a sticker affixed to the bottom of the telephone.)

Your connection to the telephone line must comply with these FCC rules:

• An FCC compliant telephone cord and modular plug is provided with this equipment. This
equipment is designed to be connected to the telephone network premises wiring using a
compatible modular jack which is Part 68 compliant. See installation instructions for details.

• Use only an FCC Part 68-compliant Univ e rsal Service Order Code (USOC) network interface
jack, as specified in the installation instructions, to connect this telephone to the telephone
line. (To connect the phone, press the small plastic tab on the plug at the end of the phone’s
line cord. Insert into a wall or baseboard jack until it clicks. To disconnect, press the tab and
pull out.) See installation instructions for details.

Installation and Mai nte nan ce Guide

8

• If the terminal equipment cause s harm to the telephone network, the tele phone company will
notify you in advance that temporary disconti nuance of the product may be required. But if
advance notice isn’t practical, the telep hone company will notify you as soon as possible. You
will also be advised of your right to file a complaint with the FCC, if you believe it is
necessary.

• If a network interface jack is not already installed in your location, you can order one from
your telephone company. Order the appropriate USOC Network interface jack, as specified in
the installation inst ruct ions, for wall -mounted telepho nes or for desk/ta ble use. In some states,
customers are permitted to install th eir own jacks.

• Your telephone may not be connected to a party line or coin telephone line. Connection to
Party Line Service is subject to state tari ffs. ( C o ntact the state public utility commission,
public service commission or cor poration commission for informati on.)

• It is no longer necessary to notify the Telephone Company of your phone’s Registrati on and
REN numbers. However, you must provide this information to the telephone company if they
request it. The telephone company may make changes in its facilities, equipment, operation or
procedure s th at could affect th e operation of the equipment. If this happens the telephone
company will pro vide advance not ice in order for you to mak e necessary modification to
maintain uninte rrupted servic e .

• Do not attempt to repair this equipment. If you experience trouble, write for warranty and
repair information:

Nortel Networks
640 Massman Drive,
Nashville, TN, 37210, USA

Ringer Equivalence Number

The FCC Registration label (on bottom of phone), includes a Ringer Eq uivalence Number (REN),
which is used to dete rmine the number of de vi ces you may connect t o your phon e line. A hi gh total
REN may prev ent pho nes from r inging in response to an inc oming call and may mak e pl acing calls
difficult. In most areas, a total REN of 5 should pe r mit normal phone operation . To determine the
total REN allowed on your telephone line, consult your local telephone company.

Hearing Aids

This phone is compatible with hearing aids equipped with an appropriate telecoil option.

Programming Emergency Numbers

When progr amming emerg ency numbers and /or making test calls to emergency numbers:
1 Remain on the line and briefly explain to the dispatcher the reason for calling before hanging

up.

2 Perform such activities in the off-peak hours, such as early mornings or late evenings.

P0937235 02.1

EMI/EMC (FCC Part 15)

Note: This equipment has been tested and found to comply with the limits for a

Class A digital device, pursuant to Pa rt 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency ene rgy and, if not installed and used in ac cordance with the
instructions, may cause harmf ul int er fe ren ce to radi o communications. However,
there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technici an for hel p.

9

Changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.

Important Safety Instructions

The following safety instructions cover the installation and use of the Product. Read carefully and
retain for future reference.

Installation

Warning: To avoid elec trical sh ock hazard to per sonnel or equi pment damage observ e the
following precautions when ins talling telephone equipment:

1 Never install telephone wiring during a lightning storm.
2 Never install teleph one jacks in wet locations unless the jack is specifically designed for wet

locations.

3 Never touch uninsulated telephone wire s or ter min al s unless the telephone line has been

disconnected at the network interface.

4 Use caution when installing or modifying telephone lines. The exclamation point within an

equilateral triangle is intended to alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompan yi ng the product.

Installation and Mai nte nan ce Guide

10

This symbol on the product is used to identify the follo wi ng impor tant information: Use only
with a CSA or UL certified CLASS 2 level C power supply, as specified in th e user gui de.

Use

When using your telephone equipment, basic safety precautions should always be followed to
reduce risk of fire, electric shock and injury to persons, including the following:

1 Read and understand all instructions.
2 Follow the instructions marked on th e product.
3 Unplug this product fr om the wall outle t befo re cle aning. Do not use liqui d clean ers or aeroso l

cleaners. Use a damp cloth for cleaning.

4 Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or

laundry tub, in a wet basement, or near a swimming pool.

5 Do not place this product on an unstable cart, stand or table. The product may fall, causing

serious damage to the product.

6 This product should never be placed near or over a radiator or heat register. Th is product

should not be placed in a built-in installation unless proper ventilation is provided.

7 Do not allow an ythi ng to rest o n the po wer c ord. Do not loca te this pr oduct where the cord wil l

be abused by persons walking on it.

8 Do not overload wall outle ts and extension cords as this can res ult in the risk of fire or e lectric

shock.

9 Never spill liquid of any kind on the product.
10 To reduce the risk of electric shock do not disassemble this product, but have it sent to a

qualified service person when some service or repair work is required.

11 Unplug this product from the wall outlet and refer servicing to qualified service personnel

under the following conditions:

a When the power supply cord or plug is damaged or frayed.
b If the product has been exposed to rain, water or liquid has been spilled on the product,

disconnect and allo w the product to dr y out to see if it still operat es; b ut do not op en up the
product.

c If the product housing has been damaged.
d I f the product exhibits a distinct change in performance .

12 Avoid using a telephone during an electrical storm. There may be a remote risk of electric

shock from lightning.

13 Do not use the telephone to report a gas leak in the vicinity of the leak.
14 Caution: To eliminate the possi bility of accidental damage to cords, plugs, jac ks, and the

telephone, do not use sharp instruments during the assembly procedures.

15 Warning: Do not insert the plug at the free end of the handset cord directly into a wall or

baseboard jack. Such misuse can result in unsafe sound levels or possible damage to the
handset.

P0937235 02.1

16 Save these instructions.

International Regulator y Information

The CE Marking on this equipmen t indi cates co mpliance with
the following:

This device conforms to Directive 1999/5/EC on Radio
Equipment and Telecommunications Terminal Equipment as
adopted by the European Parliament And Of The Council.

This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.

Hereby, Nortel Networks declares that En terprise Edge/Business Co m municatio ns Manager
Model No. NT7B10xxxx, is in compliance with the essential requir emen ts and other relevant
provisions of Directive 1999/5/EC.

Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the European Safety requirements EN 60950 and EMC requirements EN 55022
(Class A) and EN 55024. These EMC limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial and light industrial environment.

11

Safety

WARNING

This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures. The
above warning is inserted for regulatory reasons. If any customer believes that they have
an interference problem, either because their Nortel Networks product seems to cause
interference or suffers from interference, they should contact their distributor immediately.
The distributor will assist with a remedy for any problems and, if necessary, will have full
support from Nortel Networks.

WARNING!

Only qualified service personnel may install this equipment. The instructions in this
manual are intended for use by qualified service personnel only.

Risk of shock.

Ensure the Business Communications Manager is unplugged from the power socket and
that any telephone or network cables are unplugged before opening the Business
Communications Manager.

Read and follow installation instructions carefully

Installation and Mai nte nan ce Guide

12

Only qualified persons should service the system.

The installation and service of this hardware is to be performed only by service personnel
having appropriate training and experience necessary to be aware of hazards to which
they are exposed in performing a task and of measures to minimize the danger to
themselves or other persons.

Electrical shock hazards from the telecommunication network and AC mains are possible
with this equipment. To minimize risk to service personnel and users, the Business
Communications Manager system must be connected to an outlet with a third-wire Earth.

Service personnel must be alert to the possibility of high leakage currents becoming
available on metal system surfaces during power line fault events near network lines.
These leakage currents normally safely flow to Protective Earth via the power cord.
Therefore, it is mandatory that connection to an earthed outlet is performed first and
removed last when cabling to the unit. Specifically, operations requiring the unit to be
powered down must have the network connections (exchange lines) removed first.

P0937235 02.1

13

Additional Safety Information

The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits, and may be
connected to exposed plant:

• DTM interface

• WAN interface

• TCM Isolator

The following interfaces are classified as Safety Extra Low Voltage (SELV) circuits, and shall not be
connected to exposed plant:

• BRIM Interface

• TCM extensions

• external music sources (MSCX)

• aux i l iary ringer (AUX)

• paging system relay (PAGE)

• serial port

• LAN interface

The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits, and shall
NOT be connected to exposed plant:

•ATA II

Limited Warranty

Nortel Networks warrants this product against defects and malfunctions during a one (1) year period from the
date of original purchase. If there is a defect or malfunction, Nortel Networks shall, at its option, and as the
exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty
period.

If replacement parts are used in making repairs, these parts may be refurbished, or may contain refu rbis hed
materials. If it is necessary to replace the telephone set, it may be replaced with a refurbished telephone of the
same design and color. If it should become necessary to repair or replace a defective or malfunctioning
telephone set under this warranty, the provisions of this warranty shall apply to the repaired or replaced
telephone set until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you,
of the repaired or replacement set, or until the end of the original warranty period, whichever is later. Proof
of the original purchase date is to be provided with all telephone sets returned f or warranty repairs.

Exclusions

Nortel Networks does not warrant its telephone sets to be compatible with the equipment of any particular
telephone company. This warranty does not extend to damage to products resulting from improper installation
or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after
the telephone is in your possession.

Nortel Networks shall not be liable for any incidental or consequential damages, including, but not limited to,
loss, damage or expense directly or indirectly arising from the customers use of or inability to use this
telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply
to consequential damages for injury to the person in the case of telephones used or bought for use primarily
for personal, fam ily or household p urposes.

Installation and Mai nte nan ce Guide

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This warranty sets forth the entire liability and obligations of Nortel Networks with respect to breach of
warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other
warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability.

Warranty Repair Services

Should the set fail during the warranty period:

In North America, please call 1-800-574-1611 for further information.
Outside North America, contact your sales representative for return instructions. You will be responsible

for shipping charges, if any. When you return this telephone for warranty service, you must present proof of
purchase.

After W arranty Service

Nortel Networks offers ongoing repair and support for this product. This service provides repair or
replacement of your Nortel Networks product, at Nortel Networks option, for a fixed charge. You are
responsible for all shipping charges. For further information and shipping instructions:

In North America, contact our service information number: 1-800-574-1611.
Outside North America, contact your sales representative.

Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are
legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void
the warranty.

P0937235 02.1

Contents

North American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Enhanced 911 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Radio-frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Telecommunication Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hearing Aid Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Electromagnetic Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Telephone Company Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Use of a Music Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Rights of the T elecommunications Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Canadian Regulations - please read carefully . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

US Regulations - please read carefully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

International Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

15

Federal Communications Commission (FCC) Notice . . . . . . . . . . . . . . . . . . . . 7

EMI/EMC (FCC Part 15) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

How to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Chapter 1

Introducing the Business Communications Manager . . . . . . . . . . . . . . . . 35

Business Communications Manager System Components . . . . . . . . . . . . . . . . . . . . . 35

Computer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Hardware Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Telephony Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Data Networking Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Media Services Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Installation and Mai nte nan ce Guide

16 Contents

Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Business Communications Manager Base Unit LEDs . . . . . . . . . . . . . . . . . . . . . 44

System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Telephony Features and Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Data Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Business Communications Manager Expansion Unit . . . . . . . . . . . . . . . . . . . . . . . . . 49

Installation Process Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Chapter 2

Telephony Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Media Bay Module Common Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Power Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Trunk Media Bay Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Digital Trunk Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Caller ID Trunk Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Basic Rate Interface Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Station Media Bay Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Digital Station Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

4X16 Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Analog Station Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Specialized Media Bay Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

DECT Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Fiber Expansion Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Telephones and Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Companion System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

DECT System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

MSC IP Call Processing Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

DECT DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Chapter 3

Auxiliary Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Computer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Browser Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Preloading Java class Files On Your Workstation . . . . . . . . . . . . . . . . . . . . . . . . . 70

Optimizing Unified Manager Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Chapter 4

Selecting the Media Bay Modules for Your System . . . . . . . . . . . . . . . . . . 71

Selecting the Trunk Media Bay Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Selecting the Station Media Bay Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

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Upgrading from an Existing Norstar System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Determining System Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Understanding DS30 Channel Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Setting Offsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Determining Module Channel Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Chapter 5

Installing the Business Communications Manager Base Unit . . . . . . . . . 79

Preparation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Environment Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Internal Wiring Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Digital Loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Analog Loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

System Equipment and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Basic Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Optional Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Companion Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Optional Companion Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

DECT Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Equipment for Installing the Base Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

C3050 CT2 Plus (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

C3050 Etiquette (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Installing the Server in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Attaching the Rack Mounting Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Installing the Base Unit into the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Installing the Base Unit on the Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Installing the Base Unit on a Flat Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Chapter 6

Installing the Business Communications Manager Expansion Unit. . . . . 89

Installing the Expansion Unit into a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Attaching the Mounting Brackets to the Expansion Unit . . . . . . . . . . . . . . . . . . . . 89

Attaching the Expansion Unit to the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Installing the Expansion Unit on the Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Installing the Expansion Unit on a Flat Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Connecting the Expansion Unit to the Base Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Chapter 7

Media Bay Module Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Rules for Assigning DS30 Channel Hierarchy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Notes About Assigning Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Installation and Maintenance Guide

18 Contents

Determining Module DIP Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Line and Extension Numbers for Specific Modules . . . . . . . . . . . . . . . . . . . . . . . . . . 101

DTM Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

BRI Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

CTM Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

4X16 Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

ASM 8 Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

DSM Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Media Bay Modules with Special Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

DECT Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

FEM Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Chapter 8

Installing Media Bay Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Shutting Down the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Installing a Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Reconnecting the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Replacing Media Bay Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Installation/Replacement Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

CTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

CTM8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Chapter 9

Starting the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Checking Power and Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Checking System Power and Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Connecting the Data Networking Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Connecting the Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Connecting Wiring to the LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Connect Wiring to the WAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Connect Wiring to the Modem Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Installing the Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Initializing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Required Data Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Default IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Connecting When There is an IP Address Conflict . . . . . . . . . . . . . . . . . . . . . . . 131

Using a Null Modem Serial Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Setting Up the Null Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Finding the Configuration Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Using an Ethernet Crossover Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Setting the Crossover Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Configuring Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

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Connecting the Ethernet Crossover Cable . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Entering the software keycodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Chapter 10

Wiring the Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Module Wiring Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Connecting Media Bay Modules to Service Providers . . . . . . . . . . . . . . . . . . . . . . . . 139

Wiring Media Bay Modules to Internal Connections . . . . . . . . . . . . . . . . . . . . . . . . . 141

FEM Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Connecting the Fiber Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Chapter 11

Installing Telephones and Peripherals. . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Digital and Analog Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Analog Terminal Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Central Answering Position (CAP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Telephone Port and DN Cross-reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Installing an Emergency Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Installing IP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Installing Radio-based Portable Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Companion Wireless Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

DECT Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Recording Installed Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Moving Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Chapter 12

Installing Companion or DECT Systems . . . . . . . . . . . . . . . . . . . . . . . . . . 155

The Companion Wireless System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Companion Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Installing the Companion Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Installing a RPI for the Base Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Mounting the RPI Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Wiring the and Connecting the RPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Installing Companion Base Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Positioning a Companion Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Attaching a Companion Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Registering Companion Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Restarting the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Installing External Antennas and Lightning Surge Protection . . . . . . . . . . . . . . . 171

Read Before You Install Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Installing Antennas (United States of America) . . . . . . . . . . . . . . . . . . . . . . 171

Installing a Lightning Surge Protector (USA) . . . . . . . . . . . . . . . . . . . . . . . . 173

Installation and Maintenance Guide

20 Contents

Installing DECT systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Chapter 13

Installing Analog Terminal Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Before Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Operating Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Connecting the Business Communications Manager ATA 2 . . . . . . . . . . . . . . . . . . . 186

Mounting the Business Communications Manager ATA 2 . . . . . . . . . . . . . . . . . . . . 187

Determining the ATA 2 extension number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Configuring the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

ATA 2 Data Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Data Transmission Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

FAX and Modem Transmission Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Installing a Data Communication Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Installing Antennas (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Analog Transmission Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

(North American systems only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Testing the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Chapter 14

Installing Optional Telephony Equipment . . . . . . . . . . . . . . . . . . . . . . . . . 193

Auxiliary Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Auxiliary Ringer Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

External Paging System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Connecting the Paging System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

External Music Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Music on Hold Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Connecting the External Music Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

External Music Source Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Chapter 15

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Using the System Status Monitor to Monitor LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Emergency Telephone Does Not Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

ATA 2 Does Not Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Checking the Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Checking for Dial Tone at the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Checking for Trunk Line Dial Tone to the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . 201

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Contents 21

Chapter 16

Preparing Hardware for Maintenance or Upgrades . . . . . . . . . . . . . . . . . 203

Special Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Shutting Down the System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Shutting Down the System Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Removing the Top Cover from the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Removing the Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Restarting the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Restoring the System to Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Software Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Chapter 17

Replacing the Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Removing the Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Installing a New Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Mounting the hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Initializing the Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Chapter 18

Adding or Replacing a Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Troubleshooting Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Removing a Fan from the Base Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Replacing the Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Remove the Fan from the Expansion Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Replace the Fan into the Expansion Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Chapter 19

Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Replacing a Standard Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Removing the Standard Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Installing a Standard Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Upgrading to a Redundant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Removing and the Standard Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Installing the Redundant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Replacing a Redundant Power Supply Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Replacing a Power Supply in an Expansion Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Chapter 20

Replacing Data Cards and Processing Hardware. . . . . . . . . . . . . . . . . . . 239

Replacing Data Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Removing a Data Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Installing the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Installation and Maintenance Guide

22 Contents

Replacing PECs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Removing PECs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Installing a PEC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Replacing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Replacing Memory DIMM Chips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Replacing the Clock/Calendar Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Removing the Clock/Calendar Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Installing the New Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Chapter 21

Replacing Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Determining the Status of a Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Replacing Telephones with Different Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Status of the Replaced Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Appendix A

System Region Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Core Software and Regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Caller ID Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Companding Law by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

ISDN Line Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Mobility Services by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Media Bay Module Availability by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Trunk Availability by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

BRI and PRI line types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Defining Time Zones by Country and Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

System Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Appendix B

Media Bay Module Combinations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Combining CTMs and 4X16s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Fully-loaded Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

DECT Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Changing Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Set DNs and Port Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

P0937235 02.1

Figures

Figure 1 Business Communications Manager core system components overview 35

Figure 2 External functional hardware, base unit . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Figure 3 Base unit interior components for standard system (pre-2.5) . . . . . . . . . 37

Figure 4 Base Unit interior components with a standard power supply system (2.5) 38

Figure 5 Base unit interior components for a redundant system (2.5) . . . . . . . . . . 38

Figure 6 MSC optional equipment ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Figure 7 Base unit external points of connection . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Figure 8 Business Communications Manager base unit operational LEDs . . . . . . 44

Figure 9 DS256 connector on base unit and expansion unit . . . . . . . . . . . . . . . . . 49

Figure 10 Installation and initializatio n overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Figure 11 Telephony hardware components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Figure 12 Module LED locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Figure 13 Rear of modules showing DS256 channel and power connectors . . . . . . 55

Figure 14 Underside of module showing DIP switches . . . . . . . . . . . . . . . . . . . . . . 55

Figure 15 DTM module LEDs and connectors, front view . . . . . . . . . . . . . . . . . . . . 57

Figure 16 CTM and CTM8 LEDS and jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Figure 17 BRI LEDs and jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Figure 18 Faceplates of DSM 16 and DSM 32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Figure 19 Faceplate of 4X16 module LEDS, connectors, and jacks . . . . . . . . . . . . 61

Figure 20 ASM 8 front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Figure 21 DECT faceplate with eight RJ45 connectors . . . . . . . . . . . . . . . . . . . . . . 63

Figure 22 DECT DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Figure 23 FEM LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Figure 24 Process for determining modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Figure 25 DS30 channel model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Figure 26 Offsets are part of DS30 channel line groups . . . . . . . . . . . . . . . . . . . . . 76

Figure 27 Space requirements for media bay modules . . . . . . . . . . . . . . . . . . . . . . 77

Figure 28 Attaching the rack mounting bracket to the base unit . . . . . . . . . . . . . . . . 83

Figure 29 Fasten the base unit to the equipment rack . . . . . . . . . . . . . . . . . . . . . . . 84

Figure 30 Attaching the mounting brackets to the base unit . . . . . . . . . . . . . . . . . . 85

Figure 31 Mount the Business Communications Manager base unit on the wall . . . 86

Figure 32 Attach the rack mounting bracket to the expansion unit . . . . . . . . . . . . . . 89

Figure 33 Fasten the expansion unit to the equipment rack . . . . . . . . . . . . . . . . . . . 90

Figure 34 Attaching the wall mounting bracket to the expansion unit . . . . . . . . . . . . 91

Figure 35 DS256 connector on the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . 92

Figure 36 Business Communications Manager base unit DS258 connector . . . . . . 93

Figure 37 Assigning the modules in a hierarchal order . . . . . . . . . . . . . . . . . . . . . . 97

Figure 38 How to use the configuration map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Figure 39 Switches on the media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Figure 40 Overview of installing a media bay module . . . . . . . . . . . . . . . . . . . . . . 115

23

Installation and Mai nte nan ce Guide

24 Figures

Figure 41 Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Figure 42 Identifying the media bay module latches . . . . . . . . . . . . . . . . . . . . . . . 117

Figure 43 Overview of module replacement process . . . . . . . . . . . . . . . . . . . . . . . 119

Figure 44 LEDs confirm that base unit is active . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Figure 45 Module power and status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Figure 46 Locating the data cards on the base unit . . . . . . . . . . . . . . . . . . . . . . . . 126

Figure 47 Serial pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Figure 48 Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Figure 49 Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Figure 50 Trunk and station wiring overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Figure 51 DTM RJ48C wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Figure 52 CTM RJ11 wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Figure 53 BRIRJ45 wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Figure 54 Wiring for DSM 16, 4X16, and DSM 32 . . . . . . . . . . . . . . . . . . . . . . . . . 142

Figure 55 Wiring for an ASM 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Figure 56 Overview of installing a Companion system . . . . . . . . . . . . . . . . . . . . . 155

Figure 57 RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Figure 58 RPI mounting holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Figure 59 Opening the RPI cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Figure 60 RPI components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Figure 61 RPI connector printed-circuit board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Figure 62 Output connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Figure 63 Input connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Figure 64 Bracket termination board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Figure 65 Slide the cover on bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Figure 66 Installed antenna and lightning surge protectors (USA) . . . . . . . . . . . . 172

Figure 67 Antenna with antenna bracket (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Figure 68 Lightning surge protector and bracket (USA) . . . . . . . . . . . . . . . . . . . . . 174

Figure 69 Indoor directional external antenna (Canada) . . . . . . . . . . . . . . . . . . . . 176

Figure 70 Indoor omnidirectional external antenna (Canada) . . . . . . . . . . . . . . . . 177

Figure 71 Install the outdoor omnidirectional external antenna (Canada) . . . . . . . 179

Figure 72 Install the lightning surge protector (Canada) . . . . . . . . . . . . . . . . . . . . 180

Figure 73 R451 connectors on the DECT media bay module . . . . . . . . . . . . . . . . 181

Figure 74 Insertion Loss from the CO to the single-line telephone . . . . . . . . . . . . 184

Figure 75 Single line telephone installation overview . . . . . . . . . . . . . . . . . . . . . . . 186

Figure 76 ATA 2 pin outs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Figure 77 ATA 2 top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Figure 78 ATA 2 back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Figure 79 Data communication device installation overview . . . . . . . . . . . . . . . . . 191

Figure 80 Auxiliary ringer jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Figure 81 Audio input jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Figure 82 Page relay jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

P0937235 02.1

Figures 25

Figure 83 Music-on-hold jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Figure 84 SSM board connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Figure 85 LED locations on the face of the base unit . . . . . . . . . . . . . . . . . . . . . . . 199

Figure 86 System Status Monitor LED Display screen . . . . . . . . . . . . . . . . . . . . . . 199

Figure 87 System Status Monitor LED Settings record . . . . . . . . . . . . . . . . . . . . . 200

Figure 88 Preparing for maintenance overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Figure 89 Remove the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Figure 90 Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Figure 91 Hard disk replacement overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Figure 92 Hard disk wiring and sc rew locations (2.0 hardware) . . . . . . . . . . . . . . . 210

Figure 93 Hard disk screw locations (2.5 version hardware) . . . . . . . . . . . . . . . . . 211

Figure 94 Remove the brackets from the hard disk . . . . . . . . . . . . . . . . . . . . . . . . 211

Figure 95 Connect the brackets to the hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Figure 96 Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Figure 97 Platform Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Figure 98 Platform Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Figure 99 Fan replacement overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Figure 100 Business Communications Manager base unit operational LEDs . . . . . 218

Figure 101 Remove the fan cable from motherboard (pre-2.5 chassis) . . . . . . . . . . 219

Figure 102 Remove the fan cables from SSM board (2.5 models) . . . . . . . . . . . . . . 220

Figure 103 Removing the fan (2.5 single-fan model) . . . . . . . . . . . . . . . . . . . . . . . . 221

Figure 104 Screw attachments beside fan holes (2.5 redundant model) . . . . . . . . . 221

Figure 105 Installing piggy-backed fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Figure 106 Connect the redundant fan cable to the adapter . . . . . . . . . . . . . . . . . . 223

Figure 107 Fan screws location in expansion unit, 2.0 models. . . . . . . . . . . . . . . . . 224

Figure 108 Fan screws location in expansion unit, 2.5 redundancy models. . . . . . . 224

Figure 109 Standard power supply replacement overview . . . . . . . . . . . . . . . . . . . . 227

Figure 110 Removing power supply bracket (single-power supply models) . . . . . . . 228

Figure 111 Remove the power supply screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Figure 112 Redundant power supply upgrade overview . . . . . . . . . . . . . . . . . . . . . 230

Figure 113 Removing power supply bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Figure 114 Remove the power supply screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Figure 115 Remove the knockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Figure 116 Attach the redundant power supply housing . . . . . . . . . . . . . . . . . . . . . 233

Figure 117 Securing the power supply bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Figure 118 Insert and attach the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Figure 119 Removing the power module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Figure 120 Expansion unit, standard power supply interior connections . . . . . . . . . 236

Figure 121 Expansion unit, redundant power supply interior connections . . . . . . . . 237

Figure 122 Installing the power module in a redundant expansion unit . . . . . . . . . . 237

Figure 123 LAN card replacement overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Figure 124 Business Communications Manager base unit LAN card LEDs . . . . . . 240

Installation and Mai nte nan ce Guide

26 Figures

Figure 125 Slot cover lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Figure 126 Install the LAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Figure 127 PEC replacement overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Figure 128 Removing or replacing a PEC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Figure 129 Memory replacement overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Figure 130 Removing and replacing the DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Figure 131 Battery replacement overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Figure 132 Removing the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

P0937235 02.1

Tables

Table 1 Interface harmonized standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Table 2 Basic Business Communications Manager base unit spec ifications . . . . 37

Table 3 Module Power and Status LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Table 4 Trunk media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Table 5 DTM LED functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Table 6 Station modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Table 7 Specialized modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Table 8 Determining trunk module requirements . . . . . . . . . . . . . . . . . . . . . . . . . 72

Table 9 Station media bay modules required . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Table 10 Matching modules to DS30 c hann el ca pacity . . . . . . . . . . . . . . . . . . . . . 78

Table 12 Possible media bay module DIP switch settings . . . . . . . . . . . . . . . . . . . 99

Table 13 DTM switch settings (T1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Table 14 DTM switch settings (North American PRI) . . . . . . . . . . . . . . . . . . . . . . 101

Table 15 DTM switch settings (E1 and UK PRI) . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Table 16 BRI switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Table 17 CTM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Table 18 CTM8 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Table 19 4X16 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Table 20 ASM 8 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Table 21 DSM 16 and DSM 32 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Table 22 DECT module settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Table 23 FEM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Table 24 Business Communications Manager base unit LED states . . . . . . . . . . 123

Table 25 Module power and status LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Table 26 DB25 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Table 27 RS-422/EIA 530 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Table 28 V.35 Adapter Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Table 29 DB15 X.21 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Table 30 Serial port pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Table 31 DSM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Table 32 ASM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Table 33 Extension comparison chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Table 34 Cross referencing ports and DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Table 35 IP telephony DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Table 36 Wireless DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Table 37 RPI Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Table 38 Cable distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Table 39 Input wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Table 40 RPI-8 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Table 41 RPI-16 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

27

Installation and Mai nte nan ce Guide

28 Tables

Table 42 Minimum distance between office areas and base stations . . . . . . . . . . 168

Table 43 Clearance for the base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Table 44 UTAM messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Table 45 LED Display screen settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Table 46 Fan and temperature LEDs on the server . . . . . . . . . . . . . . . . . . . . . . . 218

Table 47 Power supply LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Table 48 Base unit PCI LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Table 49 Core software, defined by region and carrier profile . . . . . . . . . . . . . . . 255

Table 50 Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Table 51 South/Central America language breakout . . . . . . . . . . . . . . . . . . . . . . 256

Table 52 Companding law . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Table 53 ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Table 54 ISDN services, by Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Table 55 Mobility services, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Table 56 Module availability, by profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Table 57 Trunk availability, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Table 58 PRI line protocol supported, by region . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Table 59 BRI and PRI line types (DTM and BRI modules) . . . . . . . . . . . . . . . . . . 262

Table 60 Time/date formats based on language . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Table 61 Region defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Table 62 CTMs combined with 4X16 modules . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Table 63 DSM combined with 2 DTMs and 2 ASMs . . . . . . . . . . . . . . . . . . . . . . . 270

Table 64 Three BRI modules, two DSM 32s and 1 DECT module . . . . . . . . . . . . 271

Table 65 Cross referencing ports and DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

P0937235 02.1

Preface

This guide describes how to install, initiali ze and maint ain the hardware for the Busines s
Communications Manager 2.5 syst em.

Information in these chapters explains:

• how to set up the system hardware

• how to start and initialize the system hardware

• how to troubleshoot and maintain the hardware

All core system operatio nal configurat ion is described in the Business Communications Manager

2.5 Programming Operations Guide.

To use this guide, you must:

• be a Nortel Networks insta ller with Business Communications Manager certific ation

• know basic Nortel Networks terminology

29

Symbols used in this guide

This guide uses symbols to draw your attention to important information. The following symbols
appear in this guide:

Caution: Caution Symbol

Alerts you to condition s where you can damage the equipment.

Danger: Electrical Sh ock Hazard Symbol

Alerts you to conditions where you can get an electrical shock.

Warning: Warning Symbol

Alerts you to conditions where you can cause the system to work improperly or to fail.

Note: Note Symbol

Alerts you to important information.

Tip: Tip Symbol

Alerts you to additional information that can help you perform a task.

Installation and Mai nte nan ce Guide

30 Preface

Warning: Grounding Symbol.

Alerts you to ground your self with an ant ista tic ground ing strap before perfo rming th e
maintenance procedure.

Warning: Disconnect Symbol
Alerts you to remove the Business Communications Manager and Business
Communications Manag er expansion cabinet power cords from the AC outlet before
performing any maintenance procedure.

Text conventions

This guide uses the following text conventions:

bold Courier text

italic text Indicates file and directory names, new terms, book titles, Web

bold text Indicates command names , screen t itles, options a nd te xt for a graphica l

angle brackets (< >) Indicates a keyboard key press or simultaneous key presses, i.e.

Acronyms

These are the acronyms used in this document.

ANSI American National Standards Institute
ASM Analog station module
AWG American wire gauge
BIOS Basic input output system

Indicates command names and option s and te xt tha t you need to enter in
a command-line interface.

Example: Use the
Example: Enter

addresses, and variables in command syntax descriptions.

user inter face (G UI).

<ENTER> or <CTRL j>

show ip {alerts|routes}.

dinfo

command.

BPS Bits per second
BRI Basic rate in terface module
CAP Central answering position
CIR Committed information rate
CLID Calling lin e ide ntification
CSMA/CD Carrier sense m u ltiple access /c ollision detec t

P0937235 02.1