Avaya BCM 2.0 TSP Server Configuration Guide

Enterprise Edge 2.0 TSP Configuration Guide

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Chapter 1 Introduction to Enterprise Edge TSP 5

How does Enterprise Edge TSP work? 5 Operating system requirements 6

Chapter 2 Configuring the Enterprise Edge server for Enterprise Edge TSP 7

Server installation overview 7 Starting an Enterprise Edge Unified Manager session 8 Setting up the Enterprise Edge server as a member server in a domain 8 Setting up the TAPI administrator account 9 Configuring TAPI on the Enterprise Edge server 10

Enabling the TAPI Server 10 Adding Enterprise Edge TSP clients to the TAPI Server 11 Assigning a telephone to an Enterprise Edge TSP client 14 Removing a telephone assignment 16

Chapter 3 Configuring a client PC to use Enterprise Edge TSP 17

Client installation overview 17 Installing Microsoft TAPI 2.1 on client PCs 17

Installing TAPI 2.1 on Windows NT 4.0 Workstations 17 Installing TAPI 2.1 on Windows 95 18

Installing TAPI 2.1 on Windows 98 18 Installing the TCP/IP protocol on the client PC 18 Configuring TAPI on a client PC 18

Configuring the network settings on the client PC 18

Registering with the Enterprise Edge server 20

Restart the client PC and the Enterprise Edge server 21

Setting the Dialing Properties 21

Chapter 4 Viewing Enterprise Edge TSP information 29

Accessing the Enterprise Edge TSP information 29

Viewing the Enterprise Edge TSP version number 30

Viewing the Enterprise Edge TSP status 30 Enterprise Edge TSP error messages 30

Chapter 5 Troubleshooting 31

Troubleshooting while using Enterprise Edge TSP 31

Chapter 6 Enterprise Edge TSP tips 33

Starting Enterprise Edge TSP 33

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4 Contents

Appendix A: Enterprise Edge Unified Manager requirements 35

Computer requirements 35 Browser requirements 35

Glossary 37

List of acronyms 37 Glossary terms 37

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Introduction to Enterprise Edge TSP

The Enterprise Edge Computer Telephony Integration (CTI) range of products provides an interface between your personal computer (PC) and your Enterprise Edge system. With these products, you can use telephony applications on your Windows®computer to control your Enterprise Edge telephone.

One of the basic software components of Enterprise Edge CTI is Enterprise Edge TSP. Enterprise Edge TSP works with Microsoft®TAPI and Windows®NT to allow your telephony application to communicate with and control your Enterprise Edge telephone.

How does Enterprise Edge TSP work?

Enterprise Edge TSP works with three other software components, each providing a different function. The four software components are:

• Telephony applications Telephony applications are installed on client PCs. Enterprise Edge TSP users run telephony applications to control their Enterprise Edge telephone. With these applications, Enterprise Edge TSP users give commands, such as answer telephone, to the Enterprise Edge system. The telephony applications also display messages, such as telephone ringing,received from the Enterprise Edge system.Anexampleofa telephony application is Enterprise Edge Personal Call Manager.

• Windows operating system Windows is installed on the Server and the client PCs. Windows passes commands from the telephony application to TAPI and messages from TAPI to the telephony application.

• Microsoft Telephony Application Programming Interface (TAPI) TAPI is installed on the Enterprise Edge Server and the client PCs. TAPI converts industry standard commands received from Windows into a format that Enterprise Edge TSP can understand. It also converts messages from Enterprise Edge TSP into an industry standard format and gives them to Windows.

• Enterprise Edge TSP Enterprise Edge TSP is installed on the Enterprise Edge server as a Windows NT service. Enterprise Edge TSPreceives commands from TAPI and converts them into a format that is understood by the Enterprise Edge system. It also receives messages from the Enterprise Edge system and converts them into a format that is understood by TAPI.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

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The figure Enterprise Edge TSP overview on page 6 shows how messages and commands are passed between the client PCs and the Enterprise Edge system.

Enterprise Edge TSP overview

TSP client PC

Telephony application

Microsoft Windows

Microsoft TAPI

Commands

from users

TSP client PC

Telephony application

Microsoft Windows

Microsoft TAPI

Server

Microsoft Windows NT Server

Microsoft TAPI

Enterprise Edge TSP

TSP client PC

Telephony application

Microsoft Windows

Microsoft TAPI

Responses from Enterprise Edge

Enterprise Edge Software

Operating system requirements

The Enterprise Edge server uses Windows NT Server 4.0 and Microsoft TAPI 2.1. You must also install TAPI 2.1 on all of the client PCs. If you do not have TAPI 2.1

installed, refer to Installing Microsoft TAPI 2.1 on client PCs on page 17 for instructions on how to install it.

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Configuring the Enterprise Edge server for Enterprise Edge TSP

To use the Enterprise Edge TSP, you must install and configure applications on the Enterprise Edge server and the client PCs.

Server installation overview

1. Set up the Enterprise Edge server as a member server in a domain. For more information, refer to Setting up the Enterprise Edge server as a

member server in a domain on page 8.

2. Set up a TAPI domain account with administration privileges on the member server. For more information, refer to Setting up the TAPI administrator

account on page 9.

3. Configure TAPI on the Enterprise Edge server. For more information, refer to Configuring TAPI on the Enterprise Edge

server on page 10.

4. Add Enterprise Edge TSP clients. For more information, refer to Adding Enterprise Edge TSP clients to the

TAPI Server on page 11.

5. Reboot the Enterprise Edge server.

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Starting an Enterprise Edge Unified Manager session

You use Enterprise Edge Unified Manager to configure Enterprise Edge TSP on the Enterprise Edge server.

To start an Enterprise Edge Unified Manager session:

1. Start a web browser on a computer with a LAN connection to the Enterprise Edge system. For information about the web browser requirements, refer to

Browser requirements on page 35.

2. Enter the IP address of the Enterprise Edge server and the port number for Enterprise Edge Unified Manager. The Enterprise Edge Unified Manager port number is 6800. For example: http://10.10.10.1:6800.

Note: If you do not know the IP address of the Enterprise Edge server, ask

your network administrator.

3. Click the Configure button.

4. Type your user name in the Login box. The default user name is supervisor.

5. Type your password in the Password box. The default password is visor.

6. Click the Connect button.

Setting up the Enterprise Edge server as a member server in a domain

To set up the Enterprise Edge server as a member server:

1. If your Enterprise Edge server is a stand-alone server, ask your network administrator to add your stand-alone server to the domain. This changes your stand-alone server into a member server.

2. Ask your Network Administrator to ensure all of the TAPI users are in the same domain as the TAPI domain-account.

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Setting up the TAPI administrator account

You must set up the TAPI administrator account before you can enable Enterprise Edge TSP.

To set up this account:

1. Start an Enterprise Edge Unified Manager session. For more information,

Starting an Enterprise Edge Unified Manager session on page 8.

2. Choose Services, TAPI,andthenTAPI Server Configuration. The TAPI Server Configuration screen appears.

3. In the Windows NT Domain box, enter the domain name for the Enterprise Edge server.

4. In the User Account box, enter the account name for the TAPI administrator.

5. In the Password box, enter the password for the TAPI administrator.

6. Quit Enterprise Edge Unified Manager.

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Configuring TAPI on the Enterprise Edge server

You must configure the TAPI Server on the Enterprise Edge server before network users can use it to access Enterprise Edge TSP.

To configure the Enterprise Edge server you must:

• enable the TAPI Server

• add Enterprise Edge TSP clients to the TAPI Server

• assign telephones to Enterprise Edge TSP clients

Enabling the TAPI Server

TAPI Server must be enabled before Enterprise Edge TSP clients can connect. To enable the TAPI server:

1. Start an Enterprise Edge Unified Manager session. For more information,

Starting an Enterprise Edge Unified Manager session on page 8.

2. Choose Services, TAPI,andTAPI Server Configuration. The TAPI Server Configuration screen appears.

3. Click the Status list box.

4. Click Enabled.

5. Restart the Enterprise Edge server.

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Disabling the TAPI server

To disable the TAPI server:

1. Start an Enterprise Edge Unified Manager session. For more information,

Starting an Enterprise Edge Unified Manager session on page 8.

2. Choose Services, TAPI,andTAPI Server Configuration. The TAPI Server Configuration screen appears.

3. Click the Status list box.

4. Click Disabled.

5. Quit Enterprise Edge Unified Manager.

Adding Enterprise Edge TSP clients to the TAPI Server

YouneedtoregistereachEnterpriseEdgeTSPclientwiththeTAPIServer.Only clientsregistered with the TAPI Serverwill be allowed to useEnterprise Edge TSP.

To register anEnterprise Edge TSP client, add the extension number of the clients’s telephone to the list of extensions registered with TAPI Server.

To add an Enterprise Edge TSP client:

1. Start an Enterprise Edge Unified Manager session. For more information,

Starting an Enterprise Edge Unified Manager session on page 8.

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2. Choose Service, TAPI,andTAPI Service Provider. The TAPI Service Provider screen appears.

3. Click the Configuration menu and Add Station to List.

4. Click the Station box and type the extension number of the client you want to add.

Note: Make sure you add valid extension numbers only. Adding an invalid

extension number causes Enterprise Edge TSP to function incorrectly.

5. Click the Save button.

6. Repeat steps three to five for each Enterprise Edge TSP client you want to add.

7. When you are finished adding clients, quit Enterprise Edge Unified Manager.

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