Avaya BCM 2.0 Networking User Manual

Enterprise Edge 2.0 Message Networking Set Up and Operation Guide

P0911952 Issue 02

Chapter 1 How to use this guide 5

Introduction 5 How this guide is organized 5 Prerequisites 6 Other documents 6

Chapter 2 Learning about Enterprise Edge Message Networking 7

Introduction 7 How Enterprise Edge Message Networking works 7 About Enterprise Edge Message Networking features 8

Network Receive feature 8 Network Deliver feature 8 Network Reply feature 8 Network Broadcast Messaging feature 8 Network System Group List Messaging feature 8 Network Retries 9 Network Retry Delay 9

Sending network messages 9

Site-Based Addressing 9

Network Delivery Mailboxes 9 Who can use Enterprise Edge Message Networking 10 Your role as System Administrator 10

Chapter 3 Setting up Enterprise Edge Message Networking 11

Introduction 11 Setting up your Local Network parameters 11

Setting up the Fully Qualified Domain Name of your SMTP proxy 11

Choosing a Local Mailbox Prefix for your site 12

Entering your Local Network parameters 12 Setting the General Networking features 12 Network Site Table administration 14

Adding a site to the Network Site Table 14

Changing a site in the Network Site Table 16 Deleting a site from the Network Site Table 17

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4 Contents

Chapter 4 Setting up and maintaining Network Delivery Mailboxes 19

Introduction 19 About Network Delivery Mailboxes 19

Creating a Network Delivery Mailbox 20

Changing Network Delivery Mailbox parameters 23

Deleting a Network Delivery Mailbox 24

Chapter 5 Network Messaging using Enterprise Edge Message Networking 25

Introduction 25 Disabling Network Messaging 25

Disabling Network Receive 25

Disabling Network Deliver 26

Disabling Network Reply 26

Disabling Network Messaging using the Class of Service setting 27 Sending Network Broadcast Messages 27

Enabling Broadcast Message 27 Network Group List feature 28

Enabling Network Group List 28

Chapter 6 Troubleshooting Enterprise Edge Message Networking 29

Introduction 29 Enterprise Edge Message Networking Non Delivery Notification

messages 29

Appendix A: Enterprise Edge Message Networking Programming

Record 33

Before you begin 33 Programming overview 33 Network Site Table - Digital Sites 35 Class of Service defaults 36

Glossary 37

Index 41

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How to use this guide

Introduction

This guide leads a System Administrator or Network Administrator through the Enterprise Edge Message Networking setup and is an ongoing reference aid.

This section tells you what to expect as you read this guide and lists prerequisites and reference documents.

How this guide is organized

The Enterprise Edge 2.0 Message Networking Set Up and Operation Guide is organized into chapters that cover:

Chapter Description

1. How this guide is organized describes the contents and

2. Learning about Enterprise Edge Message Networking

3. Setting up Enterprise Ed ge Message Networking

4. Setting up and maintaining Network Delivery Mailboxes

5. Network Messaging using Enterprise Edge Message Networking

6. Troubleshooting Enterprise Edge Message Networking

Appendix A: Enterprise Edge Message

Networking Programming Record

Glossary defines the terms used in this guide. Index lists the contents of this guide and where the information

summarizes how Enterprise Edge Message Networking works and explains common voice messaging features used with Enterprise Edge Message Networking.

explains how to set up Enterprise Edge Message Networking. This section describes the Local Network parameters, entering alphanumeric characters, General Networking features and Network Site Table administration.

describes how to set up Ne twork Delivery Mailbox es. This section also explains how to change and delete Network Delivery Mailboxes.

explains how to disable and enable network messaging. This section also describes Broadcast Network Messages and System Group List network messaging features.

provides solutions for problems that can occur while setting up and operating Enterprise Edge Message Networking. This section also describes Enterprise Edge Message Networking Non Delivery Notification messages and error display messages.

provides a programming record to keep track of Enterprise Edge Message N etwo rking s e t u p i n for mat ion.

is located. The index is in alphabetical order. If you cannot find a term, look for the item according to its task.

conventions of this guide.

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6 How to use this guide

Prerequisites

You need to know specific addressing information about the Enterprise Edge Voice Messaging and other voice messaging sites on your network. We recommend that you work with the Network Administrator when you set up Enterprise Edge Message Networking.

You need a good knowledge of Enterprise Edge Voice Messaging. This guide assumes you know how to operate the different Enterprise Edge Voice Messaging features and are familiar with Enterpri se Edge Voic e Messa ging programming and terminology.

If you need information about how to program Enterprise Edge Voice Messaging, refer to the Enterprise Edge Voice Messaging 2.0 Set Up and Operation Guide.

Learning about Enterprise Edge Message Networking

Introduction

Enterprise Edge Message Networking links Enterprise Edge Voice Messaging and other voice mail systems at different locations. Enterprise Edge Message Networking allows the exchange of voice and fax messages between users at different sites on a network connected by Transmission Control Protocol/Internet Protocol (TCP/IP). Enterprise Edge Voice Messaging systems must have Enterprise Edge Message Networking enabled before receiving or sending network messages. Enterprise Edge Message Networking uses Voice Profile for Internet Mail (VPIM) to exchange the messages.

Fax messages can be sent and received only on Enterprise Edge systems that have the FAX option installed.

This section describes how Enterprise Edge Message Networking works and explains:

• network communication

• Site-based Addressing (sending network messages)

• Network Delivery Mailboxes This section also describes your role as System Administrator and the tasks

involved in setting up your company on an Enterprise Edge Voice Messaging Network.

How Enterprise Edge Message Networking works

Enterprise Edge Message Networking provides voice and fax messaging to different mailboxes located at different sites on a network. Each Enterprise Edge Voice Messaging site on the network must have Enterprise Edge Message Networking installed and enabled to send, receive or reply to network messages.

Network voice messaging occurs between mailboxes located at different sites. For example, a message recorded at an office in Miami, Florida can be transferred directly to the appropriate mailbox at an office in Vancouver, British Columbia.

Each site on a network is assigned a unique Fully Qualified Domain Name. This name distinguishes a site from every other site on the network. A Fully Qualified Domain Name is the full name of the site, including all subdomain and domain names, separated by periods. For example, arabians.horse.com is a Fully Qualified Domain Name.

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8 Learning about Enterprise Edge Message Networking

About Enterprise Edge Message Networking features

Enterprise Edge Message Networking features let you assign your site network messaging capability. These features include:

• Network Receive

• Network Deliver

• Network Reply

• Network Broadcast Messaging

• Network Group List Messaging

• Network Retries

• Network Retry Delay When Enterprise Edge Message Networking is enabled, all of the above features are

enabled, except for Network Broadcast Messaging and Network Group List Messaging.

Network Receive feature

This feature lets you specify whether your site can receive network voice messages from other sites on the network.

Network Deliver feature

This feature lets you specify whether your site is capable of sending voice messages to other sites on the network that have Enterprise Edge Message Networking enabled.

Network Reply feature

This feature lets you specify whether your site can respond to network messages.

Network Broadcast Messaging feature

This feature lets you enable Broadcast Messaging across the network. When enabled, all Network Delivery Mailboxes established at your site can receive Broadcast Messages.

Network System Group List Messaging feature

This feature lets you add Network Delivery Mailboxes to a Group List. When a voice message is sent to a Group List, all of the Network Delivery Mailboxes in the Group List receive the message.

Note: For more information about Network Delivery Mailboxes, refer to Network

Delivery Mailboxes on page 9.

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Network Retries

This feature sets the maximum number of times the system attempts to send a message before abandoning it and sending a Non Delivery Notification message. The default setting is three attempts.

Network Retry Delay

This feature sets the lengt h of time between deliver y attempts of the same m essage. The default setting is 10 minutes.

Sending network messages

When the Network Delivery option is enabled, network messages can be sent to any supported site on the network. Sites must have the Network Receive feature enabled to receive network messages.

Network messages can be sent two ways:

• Site-Based Addressing

• Network Delivery Mailboxes

Learning about Enterprise Edge Message Networking 9

Note: For instructions on how to send a message using Site-Based Addressing or

Network Delivery Mailboxes, refer to the Enterprise Edge 2.0 Message Networking User Guide.

Site-Based Addressing

Site-Based Addressing lets a user send a message to other locations. When a mailbox owner sends a message using Site-Based Addressing, the address used is usually the same as or similar to the telephone number of the message recipient.

Network Delivery Mailboxes

Network Delivery Mailboxes let callers quickly and easily send messages to a mailbox at a remote location. Each Network Delivery Mailbox is assigned a local mailbox number and the destination site user’s name appears in the local company directory. The Network Delivery Mailbox makes sending a message across the country as easy as sending it across the hall.

When a user sends a message to a Network Delivery Mailbox, Enterprise Edge Voice Messaging automatically sends the message to the specified network address and mailbox. The user records a message and selects the Network Delivery Mailbox number.

For example, as System Administrator you can set up mailbox 5656 as a Network Delivery Mailbox. You add the Network Delivery Mailbox to your Enterprise Edge Voice Messaging system and specify the site prefix and the destination mailbox 450 at the destination site.

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Each time an Enterprise Edge Voice Messaging mailbox owner accesses mailbox 5656 at your site, Enterprise Edge Voice Messaging knows it is a message intended for mailbox 450 at another location and automatically delivers it.

Network Delivery Mailboxes can also appear in the Company Directory. Although Network Delivery Mailboxes appear in the Company Directory, only a mailbox owner can select a Network Delivery Mailbox.

If a caller without a mailbox selects a Network Delivery Mailbox from the Company Directory, the caller is informed that they cannot access the mailbox.

Who can use Enterprise Edge Message Networking

Enterprise Edge Message Networking is assigned through the Class of Service Networking and is used by registered Enterprise Edge Voice Messaging mailbox owners who have initialized their mailboxes. Users can send a network message only after they open their mailbox. After they record a message, users can either send a message through Site-Based Addressing or use a Network Delivery Mailbox.

Your role as System Administrator

As System Administrator, you perform all the tasks necessary for setting up and operating Enterprise Edge Message Networking. This guide provides all the information you need for completing these tasks.

Set up tasks:

• set up the Fully Qualified Domain Name of the SMTP proxy (if applicable)

• set up the Network Site Table

• set up Network Delivery Mailboxes

Operation tasks:

• establish Network Messaging features

• change Network Site Table parameters

• change Network Delivery Mailbox parameters

• disable Network Messaging capabilities For more information about programming and using Enterprise Edge Voice

Messaging features, refer to the Enterprise Edge 2.0 Voice Messaging Set Up and Operation Guide.

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Setting up Enterprise Edge Message

Networking

Introduction

Setting up your Enterprise Edge Message Networking site on a network involves:

• setting up your Local Network parameters

• setting the General Networking features

• setting up the Network Site Table This section describes how to set up your Enterprise Edge Voice Messaging system

for Network Messaging.

Setting up your Local Network parameters

Setting up your Local Network parameters involves:

• setting up the Fully Qualified Domain Name of your SMTP proxy (if applicable)

• choosing a Local Mailbox Prefix for your site

Setting up the Fully Qu alified Domain Name of your SMTP proxy

Before Enterprise Edge Message Networking can be used, you must find out from the Network Administrator whether or not the network has an SMTP proxy. SMTP proxies restrict access to a company’s internal network from the Internet. A proxy provides network security and prevents unauthorized access.

If the network has an SMTP proxy, you must set up the domain name of the SMTP proxy of your site. Contact your Network Administrator for more information.

The domain name of the SMTP proxy can be a maximum of 128 characters and must be made up of alphanumeric characters. The domain name cannot have any spaces or punctuation except for characters such as periods, dashes or underscores that are part of the name.

If the network has a direct connection to the Internet, the network does not have an SMTP proxy and you can leave this parameter at the default.

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Choosing a Local Mailbox Prefix for your site

Before your site can receive messages from other sites, you determine if you need to use a Local Mailbox Prefix for your site. Local Mailbox Prefixes are required by some voicemail systems. Nortel Networks systems that require a Local Mailbox Prefix are CallPilot and Meridian Mail Net Gateway. Nortel Networks systems that do not require a Local Mailbox Prefix are Norstar Voicemail and Enterprise Edge.

The Local Mailbox Prefix is a number from one to nine digits. The Local Mailbox Prefix makes your site unique across the entire network. Your Local Mailbox Prefix can be the same as your site’s area code and three-digit exchange prefix. For example, if customers normally dial 403-246-xxxx to reach your site, 403246 can be your Local Mailbox Prefix.

If you use a Local Mailbox Prefix, you must give your Local Mailbox Prefix number to the Network Administrators and System Administrators at each digital site. If you change your Local Mailbox Prefix, give your new Local Mailbox Prefix to the Network Administrators and Syst em Admini strators at each di gita l s ite. The other sites enter your Local Mailbox Prefix into the Network Site Table entry that corresponds to your site.

Entering your Local Network parameters

To enter the Local Network parameters:

1. Click the Networking menu and then click Digital-specific Networking Parameters. The Digital-specific Networking Parameters dialog box appears.

2. In the SMTP Proxy Name box, type the SMTP Proxy Name.

3. In the Local Prefix box, type the local prefix.

4. Click the OK button.

Setting the General Networking features

The General Networking features control the types of interaction your site has with other networking sites.

Note: The General Networking features can already be set if you have AMIS

installed at your site.

The General Networking features include:

Network Receive

This feature lets your site receive messages from other sites on the network. The default setting is enabled.

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Network Deliver

This feature lets your site send messages to other sites on the network. The default setting is enabled.

Network Reply

This feature lets your site reply to messages sent from other sites on the network. The default setting is enabled.

Network Broadcast

This feature lets you send Broadcast Messages to Network Delivery Mailboxes at your site. The default setting is disabled.

Network Group List

This feature lets you add Network Mailboxes to a Group List. The default setting is disabled.

Network Retry (1-9)

This feature sets the maximum number of times the system attempts to send a network message before abandoning it and sending a Non Delivery Notification. The number of retry attempts can be between 1 and 9. The default setting is 3 attempts.

Network Delay (1-60 min.)

This feature sets the length of time between del ivery attempts of the same net work message. The retry interval can be between 1 and 60 minutes. The default setting is 10 minutes.

If a feature is enabled by default, it starts working automatically when Enterprise Edge Message Networking is enabled. If a feature is disabled by default, you must enable the feature before it can function.

To change the General Networking default feature settings:

1. Click the Networking menu and then click General Networking Parameters. The General Networking Parameters dialog box appears.

2. At the Network Receive option, select Yes or No.

3. At the Network Deliver option, select Yes or No.

4. At the Network Reply option, select Yes or No.

5. At the Network Broadcast option, select Yes or No.

6. At the Network Group List option, select Yes or No.

7. In the Network Retry box, type a number from 1 to 9.

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