Avaya BCM 2.0 Feature Programming Telephone User Manual

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Enterprise Edge 2.0 Feature Programming Telephone Guide

P0911589 Issue 03

Chapter 1 Getting Started 11

Using this guide 11 Before you start 11 What you need to do programming 11

Emergency 911 Dialing 11

Understanding the telephone buttons 12

Using the buttons under the display 12

Chapter 2 Answering calls 15

Answering incoming calls with Hunt Groups 15 Answering an incoming call 15

Line buttons 15 What line indicators mean 16

Rings you can hear 16 Answering calls at a prime telephone 16 Using a central answering position (CAP) module 17

Customizing your CAP module 17

Monitoring telephones with the CAP module 18 Release button 18 Hearing aid compatibility 18 Information about a call on the display 19

Call Information for a specific call 19

Displaying Call Information before or after answering 19

Displaying Call Information for a call on hold 20

Making Call Display information appear automatically at a telephone

Changing which information appears first about a call 20 Lift a call ringing at another telephone 20

Answering any ringing telephone using Directed Pickup 20

Answering any ringing telephone using Group Pickup 21

Changing a telephone’s pickup group 21

Trunk Answer 22

Answering a call using Trunk Answer 22

Answer buttons 22 Creating a Conference Call 23

Disconnecting one party 24

Separate holding of two calls 24

Putting a conference on hold 25

Removing from a conference 25 Listening to a call as a group 26

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4 Contents

Canceling Group Listening 26 Using Handsfree/Mute 26

Answering calls without lifting the receiver 26

Making calls without lifting the receiver 27

Muting Handsfree 27

Changing a normal call to handsfree 27

Changing a handsfree to a normal call 27

Using Handsfree 27

Changing Handsfree for a telephone 28

Handsfree Answerback 28 Turning Privacy on or off for a call 29

Creating a conference by releasing privacy 29

Making a call private 29 Checking call length using Call Duration Timer 29 Disconnecting by accident 30 Time 30

Chapter 3 Making calls 31

Choosing a line using a line button 32 Line pools 33

Using a line pool to make a call 33

Programming a memory button with a line pool feature code 33 Changing how you dial your calls 34

Using Standard dial 34

Using Automatic dial 34

Using Pre-dial 34 When the internal number you have called is busy 35

Priority Call 35

Making a priority call 35

Giving a telephone the ability to make priority calls 35

Using Ring Again 36

Turning on Ring Again 36

Canceling Ring Again 36

Chapter 4 Time savers for making calls 37

Storing a number on a memory button for Autodial 37

Adding an autodial button 37

Selecting a line for Autodial 37

Using intercom as the line for Autodial 38 Using Last Number Redial 39 Preventing a telephone from using Last Number Redial 39 Using Speed Dial 39 Making a speed dial call 40

Changing and adding System Speed Dials 40

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Adding or changing User Speed Dial 40 Using Saved Number Redial 41

Saving a number 41

Dialing a saved number 42 Preventing a telephone from using Saved Number Redial 42

Chapter 5 Handling many calls at once 43

Using Hold 43

Retrieving a held call 43

Holding automatically 43

Listening on hold 43

Holding a call exclusively 44 Using Call Queuing 44

Chapter 6 Transferring calls 45

Using the transfer feature 45

Transferring a call 45

Transferring external calls 45

Canceling a transfer 46 Using Camp-on 47 Parking a call 48

Retrieving a parked call 48

Using Call Park 48 Using Callback 49

Contents 5

Chapter 7 Forwarding your calls 51

Forwarding your calls to another telephone 51

Canceling Call Forward 51

Using Call Forward at your telephone 51

Overriding Call Forward 52

Changing the automatic Call Forward settings for a telephone 52

Changing Forward no answer 52

Changing the delay before a call is forwarded 52

Forward on busy 52

DND on Busy 53

Call Forward and voice mail 53 Line Redirection 54

Turning on Line Redirection 54

Canceling Line Redirection 55

Allowing a telephone to redirect calls 55

Turning the redirect ring for a telephone on or off 55

How Line Redirection is different from Call Forward 57

Using Line Redirection 57

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6 Contents

Chapter 8 Communicating in the office 59

Paging 59

Making a page announcement 59

Activating and deactivating the ability to page 59

Creating page zones 60

Using Page with external paging equipment 61 Sending messages 61

Sending a message 61

Canceling a message you have sent 62 Viewing your messages 62

Replying to a message 62

Replying to a message using an analog telephone connected to an

ASM 63 Removing items from your message list 63 Removing items from your message list using an analog telephone

connected to an ASM 64 Viewing messages you have sent 64

Using Voice Call 65

Making a Voice Call 65 Muting Voice Call tones 65 Answering a Voice Call without touching your telephone 65 Preventing Voice Calls to your telephone using Voice Call Deny 66 Canceling Voice Call Deny 66

Chapter 9 Tracking your incoming calls 67

Using Call Log 67

Call Log options 68 Logging a call manually 68 Deleting old log items 68 Viewing your Call Log 68 Viewing a Call Log item 69 Erasing log items 69 Making a call using Call Log 69 Creating a password to your Call Log 70 Changing your Call Log password 70 Deleting an assigned password 70 Programming a telephone to log calls automatically 71

Using voice mail 72

Chapter 10 Customizing your telephone 73

Use Button Inquiry to find out the use of a button 73 Making the display darker or lighter using Contrast adjustment 73 Changing the language on the display 74 Programming a feature code on a memory button 74

Programming feature buttons 74

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Erasing a feature button 75

Applying button cap labels 75

Types of button caps 76

Identifying the telephones 76 Enterprise Edge default button assignments 76 Rules of default button assignment 77

M7310 and M7208 telephone button defaults 77 M7324 telephone button defaults 78 M7100 telephone button defaults 79

Moving line buttons 79 Changing the type of ring 80 Adjusting the Ring volume 80 Hiding the message or calls indication 80

Restoring the messages and calls indication 80

Chapter 11 Hunt Groups 81

Members of the group 82 Distribution mode 82

Contents 7

Chapter 12 Telephone features 83

Installing Enterprise Edge telephones 83 Naming a telephone or a line 86 Moving telephones 87 Stopping calls from ringing at your telephone using Do Not Disturb

(DND) 87

Stopping calls 87 Refusing to answer a call 87 Canceling Do Not Disturb 87 Using Do Not Disturb 88

Using Background Music 88

Turning Background Music off 88

Chapter 13 Using System features 89

Using alternate or scheduled services 89

Preventing some calls from being made 89 Making additional telephones ring 89 Changing the lines used by outgoing calls 89

Turning Services on and off 89 Turning Services on and off using feature codes 90

Viewing the active Services from a two-line display telephone 91 Viewing the active Services from a one-line display telephone 91

User passwords 92

Registration password 92

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Clearing a Call Log password 92

Using special telephones 93

Direct dial 93 Changing the direct dial telephone assignments 93 Hotline 93 Bypassing a Hotline 93 Making a telephone a hotline telephone 94 Control telephone 94

Using Set lock 94 Changing Set Lock programming for a telephone 95 Using an auxiliary ringer 95

Turning the auxiliary ringer for a telephone on or off 95

Using Host System dialing signals 95

Link 95 Preventing a telephone from using Link 96 Pause 96 Long Tones 96 Run/Stop 97 Wait for Dial Tone 97 Using pulse dialing for a call 97

Using your Enterprise Edge system from an external location 97

Controlling access to your Enterprise Edge system 98

Direct inward system access (DISA) 98

Class of Service (COS) 98 Maintaining security 99 Accessing Enterprise Edge remotely over the public network 99

Tones 99 Using Class of Service (COS) passwords 100

Changing your Class of Service 100

Chapter 14 General System features 101

Pulse or tone dialing 101 Disconnect supervision 101 Hunt Groups 101 Internal numbers 101 Line assignment 101 Target line 102 Line pools 102 Overflow call routing 102 M7100 telephone 103

Memory buttons 103 One-line display 104 Prime line 104 Private lines 104

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Volume bar 104 Wall mounting 104

ISDN 105 ISDN features 105

Network name display 105 Name and number blocking 105 Service provider features 106

Chapter 15 Hospitality Services 107

Common set 107 Room set 107 Hospitality Services (HS) admin set 107

Alarm time (AL) feature 107

Programming the Alarm time feature 108 Changing or canceling an earlier selected Alarm time 108 Canceling the alarm 109 Turning off the Alarm 109

Hospitality Services admin alarm feature 109 Room occupancy (RO) 110

Programming the state of a room set 110

Room condition (RC) 111

Room condition from a room set 111 Room condition with a Hospitality service admin set 112

Hospitality passwords 112

Desk admin password 112 Room condition password 112

Contents 9

Chapter 16 Companion Features 113

Using your portable telephone 113 Using Enterprise Edge features 114 Using features 115

Directed Call Pickup 115 Group Pickup 115 Wireless Portable Language Selection 115 Wireless Call Forward No Answer enhancement 115

Chapter 17 Troubleshooting 117

Using the alarm telephone 117 Reporting and recording alarm codes 117 Testing the telephone 117

Testing the telephone display 117 Testing the telephone buttons 118 Testing the speaker in the telephone handset 118 Testing the telephone headset 119

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Testing the telephone speaker 119 Testing the power supply to a telephone 119

Chapter 18 Common feature displays 121

Chapter 19 Appendix A: Feature Codes 125

Features sorted by feature name 126 Features sorted by activation code 129

Chapter 20 Index 133

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Getting Started

Your Enterprise Edge telephone system has many features that you can customize to keep up with changes in your workplace.

Using this guide

This guide provides information about how a user can program their Enterprise Edge telephone set. This information includes items as programming personal speed dials, transferring a call, and using special features. Programming applies to both the North American and International Enterprise Edge telephones.

Before you start

Plan what changes you want to make to programming before you begin. Record the changes so that you have the information at hand. For example, before you program system speed dial numbers, create a record so that you have all the numbers and codes available after you start programming.

What you need to do programming

Press the Ä button on the telephone followed by an activation code for personal programming. For your support, refer to a summary of all the Feature button programming available in Appendix A: Feature Codes on page 125.

The Unified Manager is the tool used to program settings for the Enterprise Edge telephony features, and settings for each telephone and external lines. Multiple levels of programming are accessible through the Unified Manager. You access the Enterprise Edge Unified Manager from your web browser. For more information about navigation and making selections using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Emergency 911 Dialing

Emergency 911 Dialing is the capability to access a public emergency response system by dialing the digits “9-1-1.”

Emergency 911 Dialing

State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Ask your local telecommunications service provider regarding compliance with applicable laws and regulations.

Emergency 911 Dialing may not apply to International systems.

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12 Getting Started

Understanding the telephone buttons

Take a few minutes to study the telephone buttons. The M7324 is different from the M7310 and M7208 in two ways: the M7324 does not have dual memory buttons or a shift button.

Figure 1 M7310 and M7324 button

Dual memory buttons

Shift button

M7310 M7324

Using the buttons under the display

The three display buttons are for telephone features but what each button does depends on the programming which the display shows. Some display instructions that you can see when making changes on the system are OK, CHANGE or COPY. In this guide, display button instructions are underlined.

Figure 2 Display buttons

Display button

Figure 3 M7310 telephone

M7310

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Table 1 Telephone button description

Dial pad Used for dialing numbers when you are making calls.

The dial pad is also used for entering numbers and letters when you are programming.

Display Shows instructions for calling and programming.

Display buttons Have a many different uses. The current use appears

on the display above each button.

Memory buttons Dial a number or feature code stored on the button.

Dual memory buttons Can store two num bers or feat ure codes (used with th e

shift button).

Shift button Press the shift button before a dual memory button to

activate the second number or feature code stored on a dual memory button.

Feature button Allows you to enter a feature code while using or

programming the telephone.

Hold button Puts an active cal l on hold.

Release button Hangs up an active call or ends programming.

Figure 4 M7310N and M7324N telephones

M7310N

Getting Started 13

M7324N

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14 Getting Started

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Answering calls

Answering incoming calls with Hunt Groups

Your Enterprise Edge system allows you to establish Hunt Groups in your syst em. Hunt Groups are a group of Enterprise Edge set DNs accessible by a single directory number. The Hunt Groups feature ensures calls route to the appropriate people. You can program

• the members for a Hunt Group

• member position within a Hunt Group

• distribution of calls

• how long a call uses looking for available members

• what occurs if all members are busy For more information about Hunt Groups see Hunt Groups on page 81.

Answering an incoming call

There are three indications of an incoming call: ringing, a line button flashing, and a message on the display. You do not always receive all three indications for any distinct call. For example, you can have a line that has been set up not to ring at your telephone. If so, you see only a flashing line button. There are many possible combinations, depending on the set up of your system. See Choosing a line using a

line button on page 32 for more information about the use of lines.

If you receive a priority call and your telephone has no free internal line buttons, you cannot transfer the priority call, you must accept or release it.

Line buttons

For each line assigned to your telephone, you have one line button. Press the line button to select the line you want to answer or use to make a call. Having several line buttons gives you immediate access to more than one line.

The M7100 telephone has two intercom paths, instead of line buttons to answer and make calls. You can assign two lines to each M7100 telephone. You can press

ú to switch between two calls, one active and one on hold.

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What line indicators mean

Flashing on and off for

equal lengths of time Flashing on and off

more quickly Flashing on for longer

than off On, not flashing You are connected to the call on that

Off The line is free.

There is an incoming call on the line.

You have placed a call on hold.

A person has put a c all on hold on that line.

line or the line is in use.

Rings you can hear

A double beep occurs every ten seconds

A long single ring There is an external call on the line for you. A shorter double ring There is an internal call on the line for you or

A brief single ring A call is redirec ted on one of your redirecte d

Three beeps descending in tone

A call has been camped to your telephone.

a call is being transferred to you.

lines. You cannot answer this call. You are receiving a priority call.

Answering calls at a prime telephone

The Enterprise Edge system allows for a prime telephone for each line if needed. Calls not answered at their normal destinations are transferred to the prime telephone. The prime telephone is normally the attendant’s telephone. The installer or customer service representative programs a prime telephone for a line.

Telephone displays

DND from 221

DND transfer

DRT Line001

Line061 callback CALLBACK

Line061 to prime

The person at telephone 221 ha s forwarded a call to you using Do Not Disturb.

The system has transferred a call to you from a telephone with Do Not Disturb t urned on.

No person answer ed this call s o the s ystem transferred it to you.

A person has camped, parked or transferr ed a call on line 061, but no one has answered the call. Press CALLBACK or the line button to connect to the call.

There is no telephone that ca n receive a call on line 061 so the system has transferred it to you.

Line002>Line052

For other displays, see Common feature displays on page 121.

The call coming in on line 0 02 for ta rget line 052 has come to you because Line 052 is busy.

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Using a central answering position (CAP) module

A central answering position (CAP) is an Enterprise Edge M7324 telephone and a CAP module that your installer or customer service representative programmed as a CAP. You can have five CAPs connected to an Enterprise Edge telephone. The CAP is best as the prime telephone and direct-dial telephone for the lines and telephones it provides service to.

Figure 5 Central answering position module and M7324 and M7324N telephones

Answering calls 17

M7324N telephone

CAPN Module

A CAP module is an add-on device that provides 48 additional memory or line buttons. You can connect one or two Enterprise Edge CAP modules to the telephone to increase the number of lines it can handle.

When a CAP module is first plugged into your telephone, some of the module buttons are programmed to dial an internal number.

Customizing your CAP module

If your installer has programmed the CAP module for your system, you can move external lines to the CAP module by using Ä¥¡Ú. See Moving line

buttons on page 79.

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18 Answering calls

You can program any of the buttons on your CAP module that do not select lines to dial internal or external numbers automatically. You can program features on CAP module buttons. See Time savers for making calls on page 37 and Customizing your

telephone on page 73 for information about programming memory buttons. You

cannot assign answer buttons to any buttons on a CAP module.

Monitoring telephones with the CAP module

The indicators ö next to internal autodial buttons on your CAP module show the status of Enterprise Edge telephones.

The indicator is on when the telephone has:

• an active call

• Do Not Disturb turned on

The indicator is off when a telephone has:

• no active call

• a call on hold and no other active call

Tips

You can send up to 30 messages from a CAP. A CAPN cannot send 30 messages unless programmed as an ECAP.

Release button

Note: North American Enterprise Edge telephones have a ¨ button and

International Enterprise Edge telephones have a ® button. This guide uses the word Release when referring to this button.

Press Release to end a call. You do not have to put the receiver down. Release also ends feature programming.

While you are on a call, do not press Release to end a feature you are using. If you do, you disconnect the call. Use Ä instead.

Hearing aid compatibility

The receivers on all Enterprise Edge telephones are compatible with hearing aids as defined in the FCC rules, Part 68, section 68.316. Not all hearing aids are optimized for use with a telephone.

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Information about a call on the display

If you subscribe to Call Display services from your local telephone company, one line of information about an external caller appears on the display after you answer. Depending on the setting and the external information available, either the caller’s name or telephone number appears on the display.

When you transfer an external call to another Enterprise Edge user, the same information displays on the recipient’s telephone.

Call Display information becomes available between the first and second ring of an incoming call. If you answer before the Call Display information is available on your display, and you press Ä¡ÚÚ, you see only the line number or line name.

To use logging features with Call Display, see Using Call Log on page 67.

Call Information for a specific call

Ä¡ÚÚ

Answering calls 19

Call Information allows you to see information about incoming calls. This information is more detailed than the Call Display information you can receive automatically. For external calls, you can display the caller’s name, telephone number, and the line name. For an internal call, you can display the caller’s name and their internal number. You can see information for ringing, answered, or held calls.

Call Information is available for calls after they have been transferred, forwarded or rerouted in some way.

Names and numbers for external calls appear on the display when you have subscribed to Call Display services from your telephone company.

Tip

Call Log displays the same information as Call Information, with the date and time of the call, and the number of times the caller called.

Displaying Call Information before or after answering

To find out who is calling or to display information about your current call:

1. Press Ä¡ÚÚ.

2. Press £ or VIEW to display more information about an external call.

Call Display information appears between the first and second ring of an incoming call. If you answer before the Call Display information appears on your display, and you press Ä¡ÚÚ, you see only the line number or line name.

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20 Answering calls

Displaying Call Information for a call on hold

1. Press Ä¡ÚÚ. The display reads öSelect a call.

2. Select the line on hold. Information about the call appears on the display.

3. Press £ or VIEW to display more information about an external call.

Tip

If your telephone automatically displays Call Display information for a call,

Ä¡ÚÚ

press information about the call.

before you can press £ or

VIEW

Making Call Display information appear automatically at a telephone

Each telephone that rings for an external line can display Call Display in formation for that line. After answering a call, Call Display information appears on the display of the telephone that answered the call. Your installer or customer service representative can program telephones to have automatic Call Display.

to display more

Changing which information appears first about a call

Depending on the services you subscribe to, Call Display information can contain up to three parts: the name of the caller, the number of the caller, and the name of the line in your Enterprise Edge system that the call is on. For each telephone, you can determine which information appears on the display first.

You can see Unknown name

Unknown number

available from your telephone company. You can see

Private number

on the display if the caller blocks that information.

on the display if t he information i s not

Private name or

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Lift a call ringing at another telephone

You can lift a call ringing at another telephone by using Directed Pickup or Group Pickup.

Answering any ringing telephone using Directed Pickup

Äàß

You can answer any telephone that is ringing in your Enterprise Edge system.

1. Press Äàß.

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Answering calls 21

2. Enter the internal number of the ringing telephone. You cannot use Call Pickup to answer private lines.

To use Call Pickup (Directed Pickup), the telephone must be ringing. If, for example, the auxiliary ringer is ringing, but the call is not ringing at a telephone, you cannot answer the call using Directed Pickup. Answer normally at a telephone that has a flashing indicator for the call, or by using Trunk Answer. You can answer a call that is ringing because a person has transferred the call to a telephone and the call is ringing on an intercom button.

Tip

Directed Pickup can retrieve calls that are ringing on an Answer DN. Although you can enter the internal number of the telephone you hear ringing, it’s possible the calls you are answering are from another telephone.

Answering any ringing telephone using Group Pickup

ÄàÞ

Your Enterprise Edge system can have nine pickup groups. If you are a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group.

Press ÄàÞ. You cannot use Group Pickup to retrieve a camped call. With more than one incoming call at a telephone in a pickup group, a call ringing

on an external line is answered first followed by calls on the prime line and, last, calls on internal lines.

Tip

A Hunt Group call ringing at an Enterprise Edge set DN that is also a member of a call pickup group can be picked up by any Enterprise Edge set in that call pickup group. For more information about Hunt Groups see Hunt Groups page 81.

Changing a telephones pickup group

To place and retrieve telephones in and out of pickup groups, you need to start a Unified Manager session to program the feature.

For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

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Displays

Already joined

Pickup denied

You are connected to the tele phone th at made the ca ll you are trying to pick up. This display appears if you are on a call to a colleague, your colleague dials the number of a telephone in your pi ck up g r ou p, a nd y ou try to pick up that call.

There is no call that you can pick up or the call that was ringing has been answered.

You have tried to pick up a call on a person’s private line.

Pickup:

Enter the internal number of the telephone that is ringing. (You can use an internal autodial button to do this.)

If you decide not to answer a ringing call after you have activated Directed Pickup, press

Ä.

Trunk Answer

Ä¡ââ

The Trunk Answer feature allows you to answer a ringing call in any area in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using.

Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule is active and if Trunk Answer is enabled by your installer or customer service representative.

Answering a call using Trunk Answer

Press Ä¡ââ.

Tip

If there is more than one incoming call on lines in a Ringing Service, the Trunk Answer feature picks up the external call that has been ringing the longest.

Displays

Line denied

Pickup denied

You have tried to pick up a ca ll on a person’s private line.

The call that is ring ing is on a l ine tha t is no t in a Ringi ng Service.

Answer buttons

You can use an Answer button to monitor calls on another person’s telephone. All calls to the monitored Enterprise Edge telephone appear on the Answer button.

Answer buttons are good for attendants who monitor incoming calls for one or several other people. For example, an attendant can have appearances for three different managers on the answer buttons of the telephone.

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Answering calls 23

When an attendant answers a call for manager A the appearance stops at that manager’ set. This flexibility allows for another (simultaneous) call to come in on the same line. The same is true for manager B and manager C. When incoming call traffic becomes high, the calls can route to a Hunt Group to optimize call handling. For more information about Hunt Groups see Hunt Groups on page 81.

The Answer button setting in Feature settings programming allows you to determine what types of calls alert at the telephone. Your options are: Basic, Enhanced and Extended.

See the Enterprise Edge 2.0 Programming Operations Guide for more information about programming Answer buttons.

M7100 telephones have no Answer buttons assigned to monitor other sets, but can monitored.

You cannot make calls using Answer buttons. If two or more calls are ringing at a person’s telephone, the first call appears on the

attendant’s Answer button. Any following calls appear on intercom buttons, if they are available.

Tip

More than one attendant can have an Answer button for a single telephone, allowing two or more attendants to handle calls for a busy person.

Each telephone can handle calls for up to eight other people using a separate Answer button for each person.

Creating a Conference Call

ÄÜ

You can talk to two people immediately.

1. Make sure you have two calls, one active and one on hold.

2. Press ÄÜ.

3. Press the appropriate button to retrieve the held call (this action is automatic on the M7100 telephone).

You can create a conference when you are on a call.

1. Make a second call.

2. Press ÄÜ.

3. Press the button where the first call is on hold to create a conference.

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24 Answering calls

Only the person who established the conference can process the conference by using the procedures described in this section.

Tip

You can create a conference by releasing privacy on a call. See Turning

Privacy on or off for a call on page 29.

Disconnecting one party

You can disconnect one party from a conference and continue talking to the other. On a M7208, M7310 or M7324 telephone:

1. Press the line button of the call that you want to disconnect. The call that you want to keep automatically gets put on hold.

2. Press Release. The call disconnects.

3. Press the line button of the held call to speak to the remaining person.

On a M7100 telephone:

1. Press Ä£Ü, to place one caller on hold. Press ú again, to put the caller you want to kept on hold.

2. Press Release. The call disconnects.

3. Press ú to speak to the remaining party.

Separate holding of two calls

For all Enterprise Edge telephones except the M7100 telephone, you place the two people in a conference call on hold separately so that they cannot talk to each other.

1. Press the line button of one person. The other person automatically gets put on hold.

2. Press ú. The second person gets put on hold. You can establish again the conference.

3. Take one call off hold.

4. Press ÄÜ.

5. Take the other call off hold.

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Answering calls 25

Putting a conference on hold

You can put a conference on hold, allowing the other two people to continue speaking to each other by pressing ú.

You can connect again to the conference by pressing either of the held line buttons. For the M7100 telephone, press ú.

Splitting a conference

You can talk with one person while the other person is on hold. On a M7208, M7310 or M7324 telephone:

1. Press the line button of the person with who you want to speak. The other person is automatically put on hold.

On a M7100 telephone:

1. Press Ä£Ü. The first party is on hold.

2. Press ú, if necessary, to switch parties.

You can establish again the conference.

3. Press ÄÜ.

4. Take the held call off hold. This is not necessary for the M7100 telephone.

Removing from a conference

Äàâ

You can remove from a conference, and connect the other two callers through your Enterprise Edge system.

Enter the Transfer feature code Äàâ. When you remove from a conference using the Transfer feature, and both callers

are from outside your system, one of the callers must have called you on a disconnect supervised line, or the call disconnects.

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26 Answering calls

Displays

3 parties only

Conference busy

You are trying to add a fourth p arty to y our confer ence call, or to join two conferences together. Release one call from the conference before adding another, or keep the two conferences separate.

You have tried to make a conference call, but your system is handli ng its maximum numb er of conference calls.

Line001 221 TRANSFER

Press held line

For other displays, see Common feature displays on page 121.

You are on a conference with the two lines or telephones shown. You can drop out of the con ference and leave the other two parties connected (Unsupervised Co nference) by pres sin g entering the Transfer feature code.

You have activated the Conference feature with one call active and another on hold. Press the line of the call on hold to bring that person into the conference.

Listening to a call as a group

To allow people in your office to listen in on a call using Group Listening, press

Ä¡âÛ.

You hear the caller’s voice through your telephone’s speaker. Continue to speak to the caller through the telephone receiver. Your telephone’s microphone is off, so the caller does not hear people in your office.

Canceling Group Listening

Group Listening cancels automatically when you hang up or when you press

Ä£¡âÛ.

TRANSFER

Tip

Keep the receiver away from the speaker, or you can hear feedback. The higher the volume, the more the feedback. Press when hanging up.

to prevent feedback

Using Handsfree/Mute

You must set the ability to use Handsfree to on or off for each telephone. Also program the type of Handsfree. See Changing Handsfree for a telephone on page

28. You must also turn on Handsfree for a telephone to use a headset.

Answering calls without lifting the receiver

1. Press the line button for the ringing call.

2. Press ©. The telephone’s internal microphone and speaker automatically turn on.

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Handsfree is not available for a M7100 telephone.

Tip

Direct your voice toward the telephone. The nearer you are to the telephone, the easier for the microphone to transmit your voice to your listener.

Making calls without lifting the receiver

1. Press ©. The telephone’s internal microphone and speaker automatically turn on.

2. Dial your call.

3. Speak normally.

Muting Handsfree

Answering calls 27

1. Press © to switch off the telephone microphone so that you can speak to a person in your office while you are on a handsfree call. The display reads

Microphone Muted.

2. Press © to turn the microphone back on again and continue your handsfree call.

Changing a normal call to handsfree

1. Press ©.

2. Hang up the receiver.

Changing a handsfree to a normal call

1. Lift the receiver.

Using Handsfree

The indicator next to © is solid when you have Handsfree turned on. It flashes when you mute the microphone.

Wait for your caller to finish speaking before you speak. The microphone and speaker cannot both be on at the same time. Your caller’s voice can be cut off if you both speak at the same time. Interruptions such as a tapping pencil can be loud enough to turn on your microphone and cut off your caller’s speech.

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28 Answering calls

To prevent a possible echo, keep the area around your telephone free of paper and other objects that can screen your microphone. Turn down the microphone’s volume (press the left end of Ã or Ã while speaking) to prevent echoes. When you change the volume level, both the microphone and speaker volume adjust to prevent feedback problems.

Place the telephone so that any unavoidable local noise (such as an air conditioner) is behind it. This position limits the amount of background noise.

Tip

In open office environments, use the receiver when handsfree communication is not necessary or when you need privacy during a call. Another option is to use a headset.

Changing Handsfree for a telephone

You can program the type of Handsfree used with each telephone or activate Handsfree Answerback.

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

There are three ways to set Handsfree for a telephone:

Displays

Handsfree:None CHANGE

Handsfree:Auto CHANGE

Handsfree:Std CHANGE

For other displays, see Common feature displays on page 121.

Handsfree is not available to the telephone.

You can make or answer a call without having to pick up the receiver or press ©. The telephone’s intern al microphone and speaker turn on automatically when you press a line or intercom button to make or answer a call.

A standard version of Handsfree described Using

Handsfree/Mute on page 26.

Both Auto and standard Handsfree allow you to use a headset with an Enterprise Edge telephone.

A Handsfree/Mute button is automatically assigned to a telephone programmed with Handsfree and always located in the lower right-hand corner of the telephone.

Handsfree Answerback

Handsfree Answerback allows you to answer a voice call without lifting the receiver. Handsfree Answerback is always turned off for a M7100 telephone.

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

You can turn Handsfree Answerback on or off for a telephone programmed to use Handsfree.

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Turning Privacy on or off for a call

Ä¡Ü

You can configure lines in your system to have automatic privacy. With a line not programmed with privacy, anyone with the line assigned to their telephone can join your call by pressing the line button. With a line programmed with privacy, one person at a time can use the line.

Privacy control cannot be for internal or conference calls. When another telephone joins a call, the participants on the call hear a tone, and a

message appears on the Enterprise Edge display. It is not possible to join a call without all hearing this tone.

Answering calls 29

Creating a conference by releasing privacy

With a line programmed with privacy, you can turn privacy off to allow another person with the same line to join in your conversation and form a conference. All the rules for a conference apply but there is one line in use, instead of the normal two. This means that you cannot split a conference set up using Privacy.

1. Press Ä¡Ü.

2. Tell the other person to press the line button and join your conversation.

Only two Enterprise Edge telephones and the external caller can take part in this kind of conference.

Making a call private

With a line programmed not to have privacy, you can turn privacy on for a call, preventing other people with the same line from joining.

Press Ä¡Ü.

Checking call length using Call Duration Timer

Äàà

By pressing Äàà, you can see how long you were on your last call, or how long you have been on your present call.

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30 Answering calls

Displays

221 02:47

The display shows the last call you made, or the current call, and the tota l elaps ed tim e in min utes and seconds.

Line061 01:45

You parked your last call. You cannot see the length of time a call was parked.

Disconnecting by accident

If you accidentally drop the receiver back into the telephone cradle while answering a call, you can retrieve the call.

Pick up the receiver again or press © within one second to reconnect to your call.

Time

Press Ä¡âÜ to display the current date and time while you are on a call. Press Ä¡âß to display the static time. Press Ä £¡âß to cancel the static time feature.

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Making calls

There are many ways to make a call, depending on the programming and the type of call, as follows:

• Pick up the receiver and dial. The Enterprise Edge system supports three methods of dialing. See Changing how you dial your calls on page 34.

• Pick up the receiver, press a line button, and dial (if the call is not on your prime line).

• Press © and dial (to talk without using the receiver). See Using

Handsfree/Mute on page 26.

• Press ©, press a line button, and dial (to talk without the receiver and if the call is not on your prime line).

• Press a line button and dial (to talk without the receiver and if Automatic Handsfree programmed on your telephone).

• Use one of the features that make dialing easier. See Time savers for making

calls on page 37.

Displays

221 busy PRIORITY LATER

9__ QUIT BKSP

95551234 TRANSFER

Already joined

Calling 221 PRIORITY LATER

Can't ring again

Do not disturb PRIORITY LATER

Expensive route

The telephone you have called has no internal lines available. Press LATER to use the Ring Again or Message features or press PRIORITY to make a priority call.

You are dialing using Pre-dial. To erase an incorrect digit, press the left end of Ã or the number is complete, se lect a line or lift the rec eiver.

This prompt remains on your display while you are on a call you have dialed. To transfer the call, press

TRANSFER.

Your telephone is conn ected to the tele phone y ou are trying to call. Check y our active line butto ns, and return to that call.

Wait for the telephone to be answered. If no one answers, press or Message (page 61) feature, or press make a priority call.

You cannot use Ring Again on your current call. You can use Ring Again while you have a busy sig nal on an internal call or li ne pool request or while an inte rnal call is ringing.

The telephone you are calling has Do Not Disturb turned on. Press Messages features, or press priority call.

You have dialed a number, but the least expensive route programmed for the s ys tem is b usy. U nle ss y ou release the call, the number goes through on a more expensive route.

LATER

to use the Ring Again (page36)

LATER

to use the Ring Again or

PRIORITY

BKSP. When

PRIORITY

to make a

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32 Making calls

Hidden number

Line denied

Line061 TRANSFER

No last number

No line selected

Not in service

On another call LATER

Restricted call

The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name instead of the number. The number is dialed correctly, but is not visible.

You have tried to use another person’s private line.

Enter the digits of the number you want to dial.

You have not dialed an external telephone number since the last power int erruption or system rese t.

Either you have no prime line or your prime line is busy. Select a line manually before dialing.

You have entered t he number of a telep hone that is not in service.

The telephone you have called is on another call.

LATER

Press features.

System programming has a restriction configured for the call you are trying to make. A possible reason is time-of-day restrictions for some calls.

to use the Ring Again or Message

Ring Again? YES NO EXIT

Select a line

Send message?

Press message. See Sending messages on page 61 and

Turning on Ring Again on page 36.

Either you have no prime line, or the prime line is in use, or the line programmed for an autodial number, speed dial number, or Hotline is in use. Select a line and dial again.

Press

to use Ring Again. Press NO to send a

YES

to send a message. See Messages.

YES

YES NO

Denied in Admin

For other displays, see Common feature displays on page 121.

The Last Number is not allowed.

Choosing a line using a line button

You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immediate access to more than one line.

The M7100 telephone has two intercom paths used instead of line buttons to answer and make calls. A M7100 can have two lines. You can press ú to switch between two calls, one active and one on hold.

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Line pools

A line pool is a group of external lines shared by many telephones. You can use a line in a line pool to make an external call.

The Enterprise Edge system can have 15 line pools plus 6 PRI pools, and depending on system programming, a telephone can access any number of these line pools

A line pool access code is a number you dial to get a line pool. The access code can be up to four digits long. You can have several different line pool s for your system, each one giving you access to a different set of external lines. Line pools is one way of sharing lines across telephones in a system.

Your installer programs the access codes for line pools and gives each telephone access to a line pool.

Everyone in the office can have a list of the access codes for line pools which their telephones can use.

Using a line pool to make a call

Making calls 33

ÄßÝ

1. Press ÄßÝ.

2. Enter a line pool access code.

If you have a free internal line, you can make a call using a line pool without entering the feature code first.

1. Select an internal line (intercom).

2. Dial the line pool access code.

Tip

If no lines are available in the line pool, you can use Ring Again at the busy tone. The system will inform you when a line in the line pool become s available. See Using Ring Aga i n

on page 36.

Programming a memory button with a line pool feature code

When you program a button with the line pool feature code, you must enter a line pool access code after the feature code. The programmed line pool button accesses a specific line pool, not the line pool feature. See Programming feature buttons on page 74 for more information.

If you program a button with an indicator to access a line pool, when all the lines in a line pool are busy, the indicator for the line pool button turns on. The indicator turns off when a line becomes available.

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34 Making calls

Changing how you dial your calls

Ä¥¡Û

1. Press Ä¥¡Û.

2. Press £ or NEXT until the dialing mode you want appears.

3. Press ú or OK

to select the displayed dialing mode.

You cannot program the dialing modes feature code on a memory button.

Using Standard dial

Standard d i al allows you to make a call by selecting a line and dialing the number. If you have a prime line, it is selected automatically when you lift the receiver or press ©.

You cannot use Standard dial on a M7100 telephone unless you pick up the receiver first. If you have a M7100 telephone, use the Automatic dial or Pre-dial feature for on-hook dialing.

Using Automatic dial

Automatic dial allows you to dial a number without selecting a line. Your prime line is selected when you start dialing a number.

Automatic dial does not work if your telephone has no prime line or if your prime line is in use.

Telephones connected to an Enterprise Edge Analog Terminal Adaptor (ATA2) or an Enterprise Edge Analog Station Module (ASM) cannot use Automatic dial.

Using Pre-dial

Pre-dial allows you to enter a telephone number, check it, then change it before making the call. The call does not dial until you select a line or line pool, or pick up the receiver. You can pre-dial both external and internal numbers. You must, however, select the correct type of line (external or internal) for the type of number you have entered.

Tip

If your telephone starts ringing while you are pre-dialing a number, you can stop the ringing by turning on Do Not Disturb ( Disturb entered while dialing does not affect the numbers you are entering.

You cannot pre-dial a telephone number if all the lines on your telephone are busy.

Ä¡Þ

). Do Not

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

When the internal number you have called is busy

Priority Call

Äßá

If you get a busy signal or a Do Not Disturb message when you call a person in your office, you can interrupt the person you are calling. Use this feature for urgent calls only.

Tip

Priority calls to Hunt Group DNs are not possible. For more information about Hunt Groups see Hunt Groups

Making a priority call

1. Press Äßá.

on page 81.

Making calls 35

2. Wait for a connection, then speak.

A person who receives a priority call while on another call has eight seconds to accept or block the call. For information about blocking calls see Stopping calls on page 87. If the person does nothing, the priority call feature puts their active call, including conference parties, on Exclusive Hold and connects your call.

Giving a telephone the ability to make priority calls

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Displays

Call blocked

Please wait

Priority denied

You tried to place a priority call to another Enterprise Edge telephone. The person you called has blocked your call. Try to call later.

The party you are calling has eight seconds to dec ide to accept or reject your priority call.

The telephone you are ca lling is receiving a pr iority call at the same time or cannot to receive priority calls.

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36 Making calls

You can make a priority call only while your telephone displays:

221 busy PRIORITY LATER

Calling 221 PRIORITY LATER

Do not disturb PRIORITY LATER

On another call PRIORITY LATER

Using Ring Again

ÄÛ

Use Ring Again when you call a person on your Enterprise Edge system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone. You can use Ring Again to tell you when a busy line pool becomes available.

Tip

The use of the Ring Again feature to call a Hunt Group DN is not po ssible. For more information about Hunt Groups see Hunt Groups

on page 81

Turning on Ring Again

ÄÛ

Press ÄÛ before you hang up. Using Ring Again cancels any previous Ring Again requests at your telephone.

Canceling Ring Again

Ä£Û

Press Ä£Û to cancel a Ring Again request.

Displays

Can't ring again

Ring Again? YES NO EXIT

You cannot use Ring Again on your current call. You can use Ring Again wh ile you have a busy s ignal on an internal call or line pool request, or while an internal call is ringing.

Press YES to use Ring Ag ain. Press NO i f you s elect to send a message.

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Time savers for making calls

Storing a number on a memory button for Autodial

You can program memory buttons for one-touch dialing of internal or external telephone numbers.

You cannot use buttons for lines, answer or Handsfree/Mute as autodial buttons. If the power to your Enterprise Edge system is off for more than three days, autodial numbers and some other system programming can be lost from the memory.

Adding an autodial button

Ä¥Ú or Ä¥Û

1. Press Ä¥Ú to program an external number or Ä¥Û for an internal number.

2. Select a button and then enter the number like you were dialing it.

When programming Autodial you can use:

• Last Number Redial

• Saved Number Redial

• destination codes (select Æ as the line)

• host system signalling

Selecting a line for Autodial

To include a line selection for an external number, press the line or intercom button before you enter the number. To select a line pool, press a programmed line pool button, or press Æ and enter a line pool access code.

If you select a line before pressing the autodial button, the call goes out on that line instead of the line that is part of the autodialer programming.

For the M7100 telephone, program an external autodialer by using a line and not a line pool.

Tip

If you do not include a line selection in an autodial number, the call uses your prime line (if you have one).

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38 Time savers for making calls

Using intercom as the line for Autodial

If you press Æ as the line for an external autodial number, you must include a valid line pool access code or a destination code. If access codes for line pool or destination codes change, remember to re-program autodial numbers.

Displays

987___ QUIT BKSP OK

Continue to enter digits until the number is complete. Press

Ã or

Press

ú or

BKSP

to erase an incorrect digit.

when you finish.

Autodial full

Button erased

Enter digits QUIT OK

Intercom #: ___ QUIT

Invalid number

Press a button QUIT

Program and HOLD

Program and OK QUIT OK

Programmed

The memory allocated to autodial numbers in your Enterprise Edge system is full.

While programming external A utodial, you eras ed the button b y pressing ú or OK before entering any digits.

Enter the number you want to program (selecting the line first if necessary) exactly like you were making a call.

Enter the internal telephone number you want to program.

You are programming an internal autodial button and have entered a number that is not an internal numb er on your system. Enter a valid internal number. If the n um ber yo u are entering is a destination code, use external autodial.

Press the memory button you want to program.

Enter the number you wa nt to program on the button, the n press

ú.

Enter the number you wa nt to program on the button, the n press

ú or

in an autodial sequence by selecting the line before entering any digits.

The number is correctly stored on the button.

. You can include a line or line pool selection

For other displays, see Common feature displays on page 121.

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Time savers for making calls 39

Using Last Number Redial

ÄÞ

Press ÄÞ to redial the last external number you dialed. Last Number Redial records a maximum of 24 digits.

Tip

If you have a Last Number Redial button programmed, use Button Inquiry

Ä¥â

( (£) to check the last number before you dial it.

), then press the Last Number Redial button followed by

Preventing a telephone from using Last Number Redial

Last Number Redial can be restricted at individual telephones. You need to start a Unified Manager session to program this feature. For more

information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Displays

Hidden number

No last number

Using Speed Dial

Enterprise Edge provides two types of speed dialing: system and personal. System Speed Dial programming allows you to assign two-digit speed dial codes to the external numbers people call most often. Personal or User Speed Dial programming allows a person to program their speed dial numbers.

Speed dial numbers are subject to the same restriction filters normally dialed numbers are. Your installer can program system speed dial numbers to bypass dialing restrictions.

The last number you dialed was a speed dial number that displayed a name instead of the number. The number dials correctly, but does not appear on the display.

You have not dialed an external telephone number since the last power interrupti on or system reset.

Tip

You can copy a number on an autodial button using Last Number Redial.

Speed dial numbers can include host system signaling codes.

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40 Time savers for making calls

Making a speed dial call

Äâ

1. Press Äâ to quickly dial external telephone numbers that programmed to speed dial codes.

2. Enter the appropriate two-digit speed dial code.

Changing and adding System Speed Dials

System Speed Dial codes are numbered from 01 to 70. The installer assigns numbers to System Speed Dial codes for the all the system.

Tip

There is no difference between using User Speed Dial and using System Speed Dial. Only the programming is different

Adding or changing User Speed Dial

Ä¥Ý

To add or change a User Speed Dial number on your telephone:

1. Press Ä¥Ý.

2. Enter a two-digit code from 71 to 94 that you want to relate with a telephone number.

3. To include a line selection for this number, press the line or intercom button. To select a line pool, press a programmed line pool button, or press Æ and enter a line pool access code. For the M7100 telephone, you can select only a line pool.

4. Enter the number you want to program.

5. Press ú or OK.

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Displays

01:9___ CANCL BKSP OK

Enter digits QUIT OK

Time savers for making calls 41

Continue entering the number you want to program. You can change the number by pressing BKSP or

Ã. W hen you finis hed, press ú or

OK.

Enter the telephone number you want to program exactly like you were dialing it normally. When you finished, press ú or

OK.

Invalid code

No number stored

Program and HOLD

You have entered a code outside the code range (01-70 for system, 71-94 for personal).

There is no number st ored on the s peed dia l code yo u have dialed.

If you want to program a line or line pool selection for this speed dial number, select the line or line pool. If not, enter the telephone n umber ex actly like you were dialing it normally. When you finished, press

ú.

Program and OK QUIT OK

Select a line

Unknown number

For other displays, see Common feature displays on page 121.

If you want to program a line or line pool selection for this speed dial number, select the line or line pool. If not, enter the telephone numbe r you w ant t o pro gram exactly like you were dialing it normally. When you finished, press OK.

There is no line related with the speed dial number you are trying to use. Selec t a free externa l line or lin e pool and enter the speed dial feature code again.

The system cannot dial the number stored. Reprogram the number.

Using Saved Number Redial

Äßà

You can save the number of the external call you are on (provided you dialed the call) so that you can call it again later. Each telephone can save one number at a time with Saved Number Redial, not one number for each line.

Tip

You can copy a number on an autodial button using Saved Number Redial.

Saving a number

Press Äßà while you are on the call. Saved Number Redial records a maximum of 24 digits.

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42 Time savers for making calls

Dialing a saved number

Press Äßà when you are not on a call. If you have a programmed Saved Number Redial button, you can use Button

Inquiry (Ä¥â) to check the last number before you dial it.

Preventing a telephone from using Saved Number Redial

Saved Number Redial can be restricted at individual telephones. You need to start a Unified Manager session to program this feature. For more

information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Displays

Hidden number

You have saved a speed dial number that displays a name instead of the number. The number dials correctly, but does not appear on the display.

No number saved

You have tried to sav e the numbe r of an incom ing call. You can only save numbers that you have dialed.

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Handling many calls at once

Using Hold

You can interrupt a call by pressing ú. When a call is on hold, its indicator flashes on all telephones that have access to the

line. Any of these telephones can retrieve the call. On the M7100 telephone, ú changes between two lines; one active, one on

hold. The M7100 telephone cannot retrieve a call placed on hold by another telephone.

Tip

The answering Enterprise Edge set can place Answered Hunt Group calls on hold. For more information about Hunt Groups see Hunt Groups

Retrieving a held call

on page 81.

You can connect to a call on hold by pressing the flashing line button of the held call.

Holding automatically

If a line is programmed with full autohold, you can switch from one call to another and have your calls put on hold automatically.

Press the line button of the second caller. The current caller is put on hold automatically.

Listening on hold

If placed on hold, you can hang up the receiver while you wait for the other person to return.

1. Press ú.

2. Hang up the receiver.

3. Press the line button of the call. You can hear indications from the far end that you are on hold (for example, tones or music).

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44 Handling many calls at once

4. When the person returns, lift the receiver to continue the conversation.

Tip

With Automatic Handsfree assigned to your telephone, you can use the Handsfree/Mute feature instead of Listen on Hold.

Holding a call exclusively

Äàá

You can put a call on Exclusive Hold so that you can retrieve it only at your telephone.

Press Äàá or Äú. The line appears busy on all other telephones, and the call cannot be picked up by another person in the office.

Displays

On hold: LINENAM

You have placed one or more ca lls on hold. The name of the line held the longest appears on the display.

Using Call Queuing

Ä¡âÚ

If you have more than one call ringing at your telephone, you can select the call that has the highest priority by pressing Ä¡âÚ.

Call Queuing answers incoming external calls before callback, camped, and transferred calls.

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Transferring calls

Using the transfer feature

Äàâ

Transfer allows you to direct a call to a telephone in your Enterprise Edge system, within the Enterprise Edge network, or external to Enterprise Edge.

Transferring a call

1. Press Äàâ.

2. Call the person to who you want to transfer the call.

3. If you want to talk to the person, wait for the person to answer and speak to person before continuing.

4. When you are ready to complete the transfer, press Release or JOIN.

You cannot use Last Number Redial, Saved Number Redial, a speed dial code, Priority Call or Ring Again to dial the number for a transfer.

Depending on how a private network call is routed, it is not always possible for the system to return a transferred call to you if the transferred call is not answered. When transferring a call to a private network destination, remain on the line until the person to who you are transferring the call answers.

You cannot use the Line Pool feature code to access a line pool for a transfer. To use a line pool, use a programmed line pool button, or press Æ and enter a line pool access code.

If an auxiliary ringer is programmed to ring for calls on an external line, and you transfer a call on that line without announcing the transfer, the auxiliary ringer rings for the transferred call.

Transferring external calls

If an external call is transferred to a busy telephone, or not answered, the call automatically rings again at the telephone from which it was transferred. The display indicates that the telephone was busy or that no one answered.

When transferring an external call to an external number, the external call you are trying to transfer must be an incoming call on a disconnect supervised line.

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46 Transferring calls

While on a conference call, you can leave the conference and connect two callers using the Transfer feature. If the other people are from outside the system, at least one of the callers must have called you and both of the calls must be on disconnect supervision lines.

Note: Transfer by Hold on DID lines is not supported. After a call is answered, the

line appearances on all other sets are free immediately to take other calls. This allows for a greater number of calls to be received. Use the Call Park feature to transfer a call.

In some conditions, you can experience lower volume levels when transferring an external call to an external person, or when transferring two external callers from a conference call.

Canceling a transfer

You can re-connect to the person you are trying to transfer before the transfer is complete.

1. Press Ä£àâ or CANCL.

2. If you do not re-connect to your original call, press Release and then press the line key of the original call, which is now on hold.

Displays

221>222 CANCL RETRY JOIN

221 no reply CALLBACK

Do not disturb CANCL RETRY JOIN

Invalid number CANCL RETRY

Line061 hung up

Line061>221 CANCL RETRY JOIN

You are talking to the person you want to transfer the call to. Press person. Press Release or JOIN to transfer the call.

The person to who you tried to transfer a call did not answer. Press connect to the call. On the M7100 telephone, lift the receiver.

The person to who you tried to transfer a call has Do Not Disturb active on th eir telephone. Press JOIN to transfer the call. Press RETRY to transfer the call to another person. Press call (on the M7100 telephone, pre ss Ä£àâ).

You entered an invalid internal number. Press RETRY and enter the number again.

The external caller you were transferring hung up before the transfer was complete.

Press Press you decide to transfer the call to another person.

RETRY

CANCL or the flash ing line button to re-conn ect to t he

JOIN

RETRY

if you decide to transfer th e call to anoth er

CALLBACK

to transfer the call o n line 061 to telepho ne 221.

if, after talking to the perso n at extension 221,

or the flashing line button to re-

Not in service CANCL RETRY

Restricted call CANCL RETRY

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

The telephone to which you are trying to transfer a call is out of service.

You cannot transfer the call because of telephone or line restrictions.

Transferring calls 47

Still in trnsfer CANCL RETRY

Transfer denied CANCL RETRY

Transfer to:2___ CANCL RETRY

For other displays, see Common feature displays on page 121.

Complete the transfer in progress before yo u access a new feature, answer another call or select an outgoing line.

Your transfer does not function for one of these reasons: All the resources needed to perform a transfer are in use.

Try again later. You have tried to transfer an external call to another

external party. Some restrictions apply. You cannot transfer your conference call.

RETRY

Press the person to who you are t ransferring the call is not available.

if you ent ered th e wro ng in ternal number or if

Using Camp-on

Ä¡Û

You can transfer an external call to another telephone, when all of its lines are busy.

1. Press Ä¡Û.

2. Dial the number of the telephone to which you want to camp the call.

Camped calls appear on a line button on the receiving telephone, if one is available. If there is no line button available, you receive a message on the display and hear Camp tones.

Each Enterprise Edge telephone can handle one camped call at a time.

Displays

221 DND CALLBACK

Camp denied

Camp to: CANCL

Camped: 221 CALLBACK

The person to who you redirec ted a call has Do Not Disturb active on the telephone. The call has come back to you. Press the to the call. On the M7100 telephone, just pick up the receiver.

You have tried to camp an internal call. You can camp external calls only.

Dial the number of the internal telephone to which the call is sent.

The telephone to which you camped a call did not answer the call. The call has c ome back to you . Press the line button to re-connect to the call. On the M7100 telephone, just pick up the receiver.

CALLBACK

button or the line butto n to re-conn ect

CALLBACK

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48 Transferring calls

Line061 hung up

Not in service CALLBACK

Release a call

For other displays, see Common feature displays on page 121.

A call you camped has come back to you, but the caller hung up before you can re-connect.

The telephone to which you have camped a call is out of service or is used for programm ing. The call has come back to you. Press the call. On the M7100 telephone, just pick up the receiver.

The line that the camped call is on is in use or that line d oes not appear at your telephone. Release the line or release an internal line.

CALLBACK

Parking a call

ÄàÝ

You can interrupt a call to retrieve it from any telephone in your system.

1. Press ÄàÝ.

2. Press PAGE to announce the retrieval code displayed by your telephone.

or the line button to re-connect to

Retrieving a parked call

1. Select an internal line. (On the M7100 telephone, pick up the receiver.)

2. Dial the Call Park retrieval code.

Using Call Park

When you park a call, the system assigns one of 25 codes for the retrieval of the call. These codes include the Call Park prefix, which can be any digit from 1 to 9, and a two-digit call number between 01 and 25. For example, if the Call Park prefix is 1, the first parked call is assigned Call Park retrieval code 101.

The Enterprise Edge system assigns Call Park codes in sequence, from the lowest to the highest, until all the codes are used. A round-robin method means the use of different of codes ensures a call reaches the right person, especially when more than one incoming call is parked.

The highest call number (the Call Park prefix followed by 25) is used only by analog telephones or devices connected to the system using an Enterprise Edge ATA2 or an Enterprise Edge ASM. Analog telephones or devices cannot use the other Call Park codes.

Your installer programs both the Call Park prefix and the delay before parked calls return to the originating telephone. External calls parked for longer than the programmed delay return to your telephone.

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Tip

Answered Hunt Group calls are parked in the same method as other calls. For more information about Hunt Groups see Hunt Groups

Your installer can disable Call Park.

Displays

Already parked

The person you were talking to has parked your c all. You cannot par k the same call.

Transferring calls 49

on page 81.

No call to park

Invalid number

No call on: 101

Park denied

Parked on: 402

PAGE EXIT

Parking full

For other displays, see Common feature displays on page 121.

You have tried to use Call Park with no active call on your telephone. If the call you want to park is on hold, re-co nnect to the call before you park it.

You have entered an invalid retrieval code.

There was no call on the retrieval code you entered.

You have tried to park a conference call. Split the conference and pa rk t he calls separately . Th e person who retrieves the calls can re-connect the conference.

Record the code shown. Use Page (Äßâ) or press PAGE to announce the call and its retrieval code.

All available retriev al co des are in use. Transfer the ca ll or take a message instead.

Using Callback

When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system returns it back to you.

Callback generates a many different displays. Most occur after a set delay and are listed in the index. Some occur immediately if the telephone to which you direct a call is out of service or not available. These different displays are listed with the descriptions of the specific features such as Transfer or Camp-on.

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50 Transferring calls

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Forwarding your calls

Forwarding your calls to another telephone

ÄÝ

Press ÄÝ and enter the number of the telephone to which you want your calls forwarded. You can forward your calls to an internal or external telephone. To forward your calls to an external destination you must enter the route plus the dialing digits of the external telephone. For example, if you need to dial 9 for external calls, then you must enter 9 plus the dialing digit s to forward your calls to an external number.

You can use Line Redirection to forward calls outside the system. Line redirection takes priority over Call Forward.

Canceling Call Forward

Press Ä£Ý.

Using Call Forward at your telephone

When you use ÄÝ, all calls go to the destination you select, regardless of Forward on busy and Forward no answer programming.

To allow external destination programming you need to start a Unified Manager session. Program Allow redirect to Yes for each telephone. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Tip

If your Enterprise Edge set is a member of a Hunt Group, Hunt Group routing for Hunt Group calls overrides the Call Forward all calls setting. Fo r mo re information about Hunt Groups see Hunt Groups

If the telephone to which you forwarded your calls does not have the same external lines as your telephone, the forwarded calls appear on intercom buttons.

Forwarded call, do not ring but the line indicator flashes on your telephone. You can answer the call by pressing the button next to the flashing indicator.

Tip

If you are one of a group of people who normally forward their calls to one another, understand the possible limits. To set up forward loops from one telephone to another in a circle, can cause a telephone to never be answered in any location.

on page 81.

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52 Forwarding your calls

Overriding Call Forward

If you call a person who has their calls forwarded to you, your call rings at that person’s telephone although they are forwarding their calls to you.

Changing the automatic Call Forward settings for a telephone

Call forwarding allows for programming for calls not answered or when the line is busy. You can define the number of times the telephone rings before call forwarding occurs. Program these features by starting a Unified Manager session.

Changing Forward no answer

Forward no answer redirects calls to another telephone on your Enterprise Edge system.

Tip

If you are a member of a Hunt Group, the Hunt Group call continues to ring and overrides the Call Forward no answer feature until the hunt time has expired. For more information about Hunt Groups see Hunt Groups

81.

on page

Line Redirection takes priority over Forward no answer. For more information about changing Forward no answer using the Unified

Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Changing the delay before a call is forwarded

You can assign the number of times that an incoming call rings at your telephone before the system forwards the call. To estimate the delay time in seconds, multiply the number of rings by six.

For more information see the Enterprise Edge 2. 0 Programming Operations Guide.

Forward on busy

Forward on busy redirects calls to another telephone on your Enterprise Edge system when you are busy on a call, or when you have Do Not Disturb activated at your telephone. For more information about changing Forward on busy using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Line Redirection takes priority over Forward on busy. The Call Forward feature or Call Forward programming do not impact calls redirected by Line Redirection.

Telephones that have Forward on busy active can receive priority calls. If you are busy on a target line call, another call to that target line redirects to the prime telephone for that target line.

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Forwarding your calls 53

Tip

If you are a member of a Hunt Group, the Hunt Group call continues to ring and overrides the Call Forward on busy feature until the hunt time has expired. For more information about Hunt Groups see Hunt Groups

81.

on page

DND on Busy

When you are busy on a call and a second call comes in, your telephone alerts you to the second call with a light ring. If you find this second call and ring is interrupting, prevent a second call by assigning Do Not Disturb (DND) on Busy to your extension.

With DND on Busy for a telephone set to on, internal and private network callers hear a busy tone instead of ringing when you are on the telephone. External callers are transferred to the prime set used in your system. For more information about changing Do Not Disturb on Busy using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

If you use DND on Busy, the line indicator for an external incoming call flashes, but your telephone does not ring.

Forward on busy takes priority over DND on Busy. If an external call uses a target line, the call is processed according to the

programming of the target line. If the target line is busy, the caller hears a busy tone or routes to the prime set for the target line even with DND on Busy programming for the telephone.

Tip

If an Enterprise Edge set is a member of a Hunt Group and the set activates this feature, the set does not receive notification of incoming Hunt Group calls while on a call. The DND on busy feature overrides the Hunt Group. For more information about Hunt Groups see Hunt Groups

on page 81.

Call Forward and voice mail

If you want a voice mail system to pick up unanswered calls automatically

• use the internal number of your voice mail as the destination when you program Forward no Answer and Forward on busy

• make the ring delay greater than the delay used by your voice mail system, if your voice messaging system or service automatically retrieves calls

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54 Forwarding your calls

Displays

Forward denied

Forward>221 CANCL

There are several reasons why you can get this message. For exa mple, you ca nnot fo rward you r ca lls to a telephone that has Call Forward programmed to your telephone.

Your calls are being forwarded to telephone 221.

Not in service

For other displays, see Common feature displays on page 121.

Two or more telephones are linked in a forwarding chain, and one is out of service or used for programming.

Line Redirection

Line Redirection allows you to send your external calls to a telephone outside the office. You can decide to redirect all your external lines or only some.

Line Redirection takes priority over the Call Forward feature. If both features are active on a set, incoming external calls on redirected lines route to the indicated Selective Line Redirection (SLR) external destination. Incoming internal calls forward to the indicated Call Forward destination.

You cannot use the Line Redirection feature on either a M7100 telephone or a telephone connected to an Enterprise Edge ATA2 or an Enterprise Edge ASM.

Turning on Line Redirection

Ä¡Ý

1. Press Ä¡Ý.

2. Select the outgoing line to use for redirected calls.

3. Enter the number you need to redirect call to. To enter the telephone number to which you want to redirect calls, use one of the following methods:

• Press an external autodial button.

• Enter an external telephone number (using no more than 24 digits) then

press ú or OK.

• Press ú or OK

if the line you have selected as the outgoing line is a

private network line that does not require you to dial digits.

4. Select the lines to redirect.

If you use

ALL to redirect all your lines, ensure that you wait until all the lines on

your telephone light up before pressing ú or OK. If you press ú or OK before all the lines light up, those lines not lit are not redirected.

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Tip

You can continue to use the line selected for redirecting calls on other lines when the line is not busy on a redirected call. To avoid redirection failing because the selected line is in use, select a line pool with several lines in it.

The system does not check that the number you give for line redirection is a valid one. If you redirect to an invalid number, redirection fails. To avoid a redirections failure, use an autodial button to enter the redirection number. You must program autodial buttons used for line redirection to use a specific line.

Canceling Line Redirection

Ä£¡Ý

1. Press Ä£¡Ý.

2. Select the lines you no longer want to redirect.

Forwarding your calls 55

Allowing a telephone to redirect calls

You can turn a telephone’s ability to redirect calls on and off. You need to start a Unified Manager session to program this feature. For more

information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Turning the redirect ring for a telephone on or off

You can program a telephone to ring briefly (200 milliseconds) when you redirect a call on one of its lines.

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Tip

If a telephone has redirect ring enabled, it rings briefly for redirected calls on one of its lines when another telephone set up the line red irect ion.

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56 Forwarding your calls

Displays

The following displays appear when redirecting lines.

Intercom

Line Redirection QUIT ADD REMOVE

No line to use

Outgoing line

Pool code: ___ QUIT

Redir by 221 OVERRIDE

Redirect denied

Select line out QUIT

You selected the intercom button as the facility on which to place the call. Enter a line pool code or a destination code.

Press ¥ or ADD to begin redirection. Press £ or

REMOVE to cancel a previous redirection.

You have one exter nal line on your t elephone , but you need a second line to perform line redir ection. Redirect your external line u sing a line pool as the o utgoing line .

You are trying to redirect a line and the line you have selected is the outgoing line you have selected as a destination. You cannot redirect a line to itself. Select another line.

Enter a valid line pool access code.

You have tried to redirect a line, but another person has redirected that line. Press ¥ or OVERRIDE to override the previous redirection and redirect the line.

You can redirect calls only on individual lines.

Select the line used to red ire ct c all s o ut of the system.

Select line(s) QUIT ALL

Select line(s)

ALL OK

Unequipped line

Press the lines to redirect. To r ele ase a line se lect ion, press the line to redirect again. Pre ss ALL to redirect all your lines.

Continue to press the lines to redirect. Press

The line you are trying to red irect cannot be redire cted because the hardware does not support redirection.

OK when finished.

Displays

The following displays appear when canceling redirection

Select line(s) QUIT ALL

Select line(s)

ALL OK

For other displays, see Common feature displays on page 121.

Press the lines that no longer need redirection. The lines light up when pressed. After you canc el redirection for a line you cannot restore it by pressing the line again. Press ALL to cancel redirection for all your lines. When finished, press ú or

Continue to press the lines that no longer need redirection. Press ú or

OK when finished.

OK.

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Forwarding your calls 57

How Line Redirection is different from Call Forward

Call Forward forwards all calls that arrive at a selected telephone to an internal or external telephone. Line Redirection redirects only the lines you define, no matter which telephones they appear on, to a telephone outside the Enterprise Edge system.

Line Redirection takes priority over Call Forward.

Using Line Redirection

You redirect lines at a telephone, but after redirection programming, the lines redirect for the all the system.

You can redirect only lines that appear at line buttons on your telephone. You can answer the telephone if it rings while you are programming Line

Redirection, however, none of the Enterprise Edge call handling features are available until the feature times out. If you need to use an Enterprise Edge feature to process the call, quit Line Redirection programming by pressing Ä. Do not press Release or you disconnect the call you are trying to process.

While you are programming Line Redirection you do not receive any indication of calls that do not actually ring at your telephone.

Be careful with redirection loops. If for example, you redirect your lines to your branch office and your branch office redirects its lines to you, you can create a redirection loop. If these calls are long distance, there can be charges.

In some conditions, callers can experience lower volume levels when you redirect calls to an external location.

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Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Communicating in the office

Paging

Äßâ

Paging allows you to make announcements over the Enterprise Edge system using the telephone speakers, or your loudspeaker system, if one is available.

Making a page announcement

1. Press Äßâ.

2. Select a page type. Page types are:

Ú through the telephone speakers (internal page) Û through an external speaker (external page) Ü both internal and external (combined page)

3. If necessary, select a zone.

4. Make your announcement.

5. Press Release.

Tip

Instead of entering the Page feature code followed by the page type, you can enter the following shortcut codes.

Page zone 0 is all zones.

Internal ÄßÚ and zone (0 to 6) External ÄßÛ (code 2 has no zones) Combined ÄßÜ and zone (0 to 6)

Activating and deactivating the ability to page

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

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60 Communicating in the office

Creating page zones

You can assign one of six zones for receiving pages to each telephone.

Tip

Page zone do not include Hunt Gro up DNs. For more information about Hunt Groups see Hunt Groups

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

You can make a telephone part of a page zone when the telephone has paging set to Y (Yes).

A zone is any set of Enterprise Edge telephones that you want to group together for paging, regardless of their location. The maximum number of sets in a page zone is

50.

Your installer programs if a tone sounds before a page begins, and the maximum number of seconds a page can last before it automatically turns off.

on page 81.

Tip

Make sure that everyone who needs to make page announcements has a list showing which telephones are in what page zones.

Displays

Enter zone:___ ALL

Invalid zone

Page choice: SETS SPKR BOTH

Page timeout

Paging ALL

Enter the required page zone number (0- 6) or press ALL.

You have entered a page zone code that is not between 0 and 6.

Select the type of page you want. See the list in Making a page

announcement on page 59.

The time al located for paging has expired.

You are making a pa ge. The di splay s hows the pa ge zone you have selected. Press Ä or Release when finished.

Paging busy

For other displays, see Common feature displays on page 121.

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

A page is being made in the page zone you have requested.

Tip

You can make an announcement to one person by placing a voice call to their telephone.

Using Page with external paging equipment

When you make a page that uses external paging equipment (external page or combined page), the Long Tones feature automatically activates for the external paging system only. This allows you to control optional equipment with the Long Tones feature.

Sending messages

The Messages feature allows you to leave a message on the display of another Enterprise Edge telephone or to analog telephones connected to an Enterprise Edge Analog Station Module (ASM). The Messages feature indicates if you have any messages waiting.

Communicating in the office 61

The Messages feature uses a message waiting list to keep a record of your internal messages and your (external) voice mail messages (if you have to Enterprise Edge Voice Messaging service with visual message waiting indication).

Sending a message

ÄÚ

You can leave a message on the display of another telephone in your Enterprise Edge system.

You can send up to four messages to different telephones, including your message center. If your telephone is a direct-dial telephone or an Enterprise Edge CAP, you can send up to 30 messages.

Only the assigned direct-dial telephone for an analog telephone connected to an Enterprise Edge ASM can send messages to analog telephones by pressing

ÄÚ. Depending on the programming setup, the analog telephone provides

either a Stuttered Dial Tone or a Message Waiting Lamp to tell the user of messages waiting.

If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature, the message remains on your telephone until you cancel it or contact the telephone that sent the message.

For analog telephones connected to an Enterprise Edge ASM, the message waiting indicator remains on until the us er enters û£ßÞ. If the analog telephone has the Message Reply Enhancement feature set to Yes, the message waiting indicator turns off automatically after answering the reply call, no matter from where the call is answered.

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For more information about the Message Reply Enhancement feature, see the Enterprise Edge 2.0 Programming Operations Guide.

1. Press ÄÚ.

2. On a telephone with a two-line display, press on a telephone with a one-line display.)

3. Enter the internal number of the person you want to send the message. The person’s display reads

Message for you

4. On analog telephones connected to an ASM, the message waiting indicator is activated.

Canceling a message you have sent

1. Press Ä£Ú. The display reads

2. Enter the internal number of the person you sent the message.

Viewing your messages

ÄßÞ

You can receive up to four messages from different telephones, including your message center. A single message from your message center can be for several messages.

Cancel for:

. (This step is not necessary

ADD

On a telephone with a one-line display

1. Press ÄßÞ. The display shows the first message.

2. Press ¥ or £ to move through your messages.

On a telephone with a two-line display

1. Press

2. Press

. The display shows the first message you received.

MSG

to move through your messages.

Replying to a message

You can call the person (or your message center) who sent a message while you are viewing the message.

On a telephone with a one-line display

• Press â.

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Communicating in the office 63

On a telephone with a two-line display

• Press CALL.

If you want to call your message center using a line different from the programmed line, exit your message list and dial the message center telephone number using normal dialing methods.

Replying to a message using an analog telephone connected to an ASM

On an analog telephone connected to an ASM press û¥ßÞ. The system automatically retrieves and connects the user to the oldest message sender. (The message can originate from either the assigned direct-dial telephone or the internal voice mail system.)

If the analog telephone has the Message Reply Enhancement feature set to Yes, and the sender is the assigned direct-dial telephone, the message waiting indicator turns off automatically after answering the reply call, no matter from where the call is answered.

For analog telephones connected to an ASM, using the Message Waiting Reply feature (û¥ßÞ), retrieves only internal messages sent to the user.

Analog telephones connected to an ASM cannot retrieve external messages by using the Message Waiting Reply feature (û¥ßÞ). For external messages, users must call back the external voice mail center to retrieve their messages. When doing so, the message waiting indicator on the analog telephone is turned off automatically.

Tip

If Enterprise Edge Voice Messaging is not installed, only the assigned directdial telephone can send messages to an analog telephone connected to an ASM using digit access code to reach the assigned direct-dial telephone and retrieve messages.

If the assigned direct-dial telephone of an analog telephone connected to an ASM changes, messages sent by the previous assigned direct-dial telephone are kept in the incoming message list of the analog telephone until they are retrieved.

ÄÚ

. The analog telephone can in turn enter a single

Removing items from your message list

You can erase a message while you are viewing it in your message list. If the message is from your message center, this action only erases the message notification at your telephone. You need to erase the message at your message center. Refer to your message center documentation.

On a telephone with a one-line display press ú. On a telephone with a two-line display press ERASE.

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Removing items from your message list using an analog telephone connected to an ASM

To remove both internal and external messages on an analog telephone connected to an ASM press û£ßÞ to invoke the Cancel Message Waiting feature.

On analog telephones connected to an ASM, the Cancel Message Waiting feature cancels the oldest message received. The system no longer provides either a Stuttered Dial Tone or a Message Waiting Lamp if there are no messages waiting.

Viewing messages you have sent

ÄÚ

On a telephone with a two-line display, you can view the messages you have sent.

1. Press ÄÚ.

2. Press

3. Press

to display your first sent message.

SHOW

to move through your sent messages.

Displays

Cancel denied

Cleared>LINENAM NEXT

In use: 221

L061:LINENAMVMsg NEXT CALL CLEAR

Message denied

Message list SHOW ADD EXIT

You have entered an invalid number when trying to cancel a message.

You have cleared an external message from your message waiting list. The message exists in your message center until you erase it there.

You are trying to call from your message waiting list. The line that you are trying to use is in use by the identified Enterprise Edge user.

You are viewing your message list. The display shows the number and name of the line used for your message.

You have tried to sen d a messag e to an inval id internal n umber or to a telephone that is out of service.

appears when you have rem ai ni ng mess ag es . P ress

SHOW

review messages you have sent. Press

to send a new message .

ADD

SHOW

Message to:

Messages & Calls MSG CALLS

No button free

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Enter the internal number of the te lephone to which you want to send a message.

You have one or more messages and one or more new Call Logs. Press Ä¡âß to change the first line of the display to the current time and date.

You have no line button free with which to reply to a message.

Communicating in the office 65

No number stored

Start of list NEXT

Their list full

Your list full

For other displays, see Common feature displays on page 121.

There has been no number programmed for the message center. Contact your voice messaging service provider.

You are at the beginning of your list of messages. Press NEXT to move through your messages.

You are trying to send a me ssage to a user whose m essage wai ting list is full.

You have tried to send a message but your telephone’s list of sent messages is full. Cancel one of the messages you have sent, if possible, or wait until you have received a reply to one of those messages.

Using Voice Call

Äßß

You can make an announcement or begin a conversation through the speaker of another telephone in the system.

Tip

Hunt Groups cannot accept voice calls. Answer buttons have no appearances for voice calls, and the set does not ring for voice calls. For more information about Hunt Groups see Hunt Groups Answer buttons see Answer buttons

on page 81. For more information about

on page 22.

Making a Voice Call

Press Äßß.

Muting Voice Call tones

When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on. To stop the beep, pick up the receiver or press

©.

Answering a Voice Call without touching your telephone

With Handsfree Answerback assigned to your telephone, you can respond to a voice call without touching the telephone. Handsfree Answerback is not available to the M7100 telephone.

When a person makes a voice call to you, start talking. The microphone on the telephone picks up your voice. After you have answered a voice call, you can put the call on hold, transfer it, or consider the call as a normal call.

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Preventing Voice Calls to your telephone using Voice Call Deny

Press Ä¡¡. Voice calls ring like normal internal calls. Your other calls continue normally.

Canceling Voice Call Deny

Press Ä£¡¡.

Displays

Dial voice call

Dial the internal number or press the internal autodial button of the person you want to speak to.

Microphone muted

No voice call

Voice call

Your handsfree microphon e is on the mute setting. Press © or pickup your receiver to respond to the voice call.

The telephone receiv ing the call cannot accep t vo ice calls for one of th e following reasons: the telephone is acti ve or ringing with anot her call; Call Forward is on; Do Not Disturb is on; Voice Call Deny is on; it is not an Enterprise Edge telephone.

Your call continues as a normal ringing call. The line is open for you to speak.

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Tracking your incoming calls

Using Call Log

Telephones can log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line.

If your system has the appropriate equipment and you subscribe to the call information feature supplied by your service provider, you can record information about incoming callers in your call log. ISDN service packages that comes with calling line identification (CLID) can supply the same feature.

Call Log creates a record of incoming external calls. For all calls, the log can contain:

• sequence number in the Call Log

• name and number of the caller

• indication if the call was long distance

• indication if the call was answered (and identity of who answered it)

• time and date of the call

• number of repeated calls from the same source

• name of the line on which the call came

Call Log can help you to

• keep track of discarded calls or calls not answered

• track patterns for your callers (for example volume of calls and geographic area of calls)

• record caller information quickly and accurately

• build a personal telephone directory from log items

Information such as long distance indicator and the caller’s name and number, may not show in the log. The appearance depends on the Call Display services provided by your local telephone company and the caller’s local telephone company.

To use the features on the following pages, your telephone must have spaces available in its Call log. Your installer programs each telephone with an appropriate number of spaces.

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68 Tracking your incoming calls

Call Log options

Ä¥¡Ý

You can select the type of calls to store in your Call Log. Select from four Autolog options: No one answered, Unanswerd by me, Log all calls, No autologging.

1. Press Ä¥¡Ý. The display shows the current option.

2. Press £

NEXT to change the option.

3. Press ú or OK to select the display option.

Logging a call manually

Ä¡ÚÜ

If your calls are not automatically logged, you can manually log call information when connected to an external call. To store information for your current call can be good. For example, you can want to

• record a caller’s information without using paper and pencil

• record only selected calls that you select, as opposed to using Call Log automatically

• quickly record caller information before a caller hangs up

Press Ä¡ÚÜ to log an external call manually.

Deleting old log items

Ä¡ÚÞ

Your log has a set number of items that it can hold. When the log is full, you can no longer log new calls. When your log is full, the Autobumping function automatically deletes the oldest Call Log item when a new call is logged.

Press Ä¡ÚÞ to enable autobumping. Press Ä£¡ÚÞ to disable autobumping.

Viewing your Call Log

Ä¡ÚÛ

To view your log:

1. Press Ä¡ÚÛ. The display shows the number or previously read items (old) and the number of new, new items in the log.

2. Press ¥

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

OLD to view old items; press £

NEW to view new items.

Tracking your incoming calls 69

3. Press â or

RESUME

to display the last item you viewed, the last time you

viewed your Call Log.

Names and numbers for external callers appear on the display if you subscribe to Call Display services from your local telephone company.

Viewing a Call Log item

Press Ã or

to view the information for a call log item.

Erasing log items

You must erase log items that you have read, to make space for new items in your log.

1. Display the item you want to erase.

2. Press ú or

3. Press Release to exit.

ERASE

If you accidentally erase an item, you can retrieve the item.

1. Press ú or

after accidentally erasing an item.

UNDO

2. Press Release to exit.

Making a call using Call Log

You can place calls from within your Call Log. The number stored for a call can vary depending on the type of call. For example, if the call came from a C entrex or PBX system, the first few numbers can need to be trimmed before you can make the call. If the number you want to call is long distance, or if you want to use a line pool, you may need to add numbers.

To place a call:

1. Display the log item for the call you want to place.

2. Display the related telephone number.

3. Press Ã or

one time for every digit that you want to remove.

TRIM,

4. Dial any additional digits required.

5. Press an external line or line pool button.

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70 Tracking your incoming calls

6. Lift the receiver. (Not necessary if Handsfree is programmed at your telephone.) The displayed number dials.

Creating a password to your Call Log

Ä¥¡Þ

To access your Call Log through a password:

1. Press Ä¥¡Þ. The displays reads New passwrd:.

2. Enter your four-digit password. The display reads Repeat New:.

3. Re-enter your four-digit password. The display reads Password changed, which confirms the assignment of a password by the system.

To enter Call Log using a password:

1. Press Ä¡ÚÛ to enter Call Log. If you have programmed a password, the display reads Password:.

2. Enter your four-digit password.

If you do not remember your Call Log password, programming from the Unified Manager can delete the password. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Changing your Call Log password

Ä¥¡Þ

1. Press Ä¥¡Þ. The display reads Old passwrd:.

2. Enter your old password. The display reads New passwrd:.

3. Enter your new four-digit password. The display reads Repeat New:.

4. Re-enter your password. The display reads Password changed, which confirms the change of your password in the system.

Deleting an assigned password

Ä¥¡Þ

1. Press Ä¥¡Þ. The display reads Old passwrd:.

2. Enter your old password. The display reads New passwrd:.

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Tracking your incoming calls 71

3. Press ú or OK. The display reads

No pswd assigned

, which confirms the

deletion of your password in the system.

Programming a telephone to log calls automatically

Your installer can program each telephone to automatically log calls coming in on a line.

Displays

1:Unknown name

1:Unknown number

12:KATE SMITH NEXT ERASE MORE

12øKATE SMITH NEXT ERASE MORE

12¤KATE SMITH NEXT ERASE MORE

The caller's name is not available.

The caller’s number is not available.

_ indicates a new item.

indicates that the call was answered.

indicates a long distance call.

49/1234567890123 NEXT ERASE MORE

Call(s) bumped

Hold or release

In use: SETNAME

Jan 4 9:00a 3X NEXT ERASE MORE

Line061 ø227 NEXT ERASE MORE

Line061 øLogit NEXT ERASE MORE

Line061 NEXT ERASE MORE

indicates that the stored number was trimmed to its

final 11 digits. Press Ã or additional information about the call.

One or more log entries have been deleted by the Autobumping feature while you are look in g a t the Call Log.

Hold or release your active call before entering Call Log.

The external line is in use.

The repeat call counter, shown with time and date, indicates the number of calls you have received from the same caller.

This call was answered at another telephone (227).

This call was logged manually.

This call was not answered.

to display

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72 Tracking your incoming calls

Messages & Calls MSG CALLS

New calls begin

No info to log

No log assigned

No resume item

For other displays, see Common feature displays on page 121.

There are one or more items in your message waiting list, and there are one or more new items in your Call Log. Press Ä¡âß to change the first line of the display to the current time and date.

You have viewed your last old log item and now view your new log items.

No information is available for the call.

No log space has been assigned to the telephone.

The resume item has been removed because of Autobumping, repeat call update, or log reallocation while you are looking at the Call Log.

Using voice mail

If you subscribe to Enterprise Edge Voice Messaging, you can access that service through your Enterprise Edge system. A software keycode is required for Enterprise Edge Voice Messaging. Your installer programs your Enterprise Edge telephone to indicate when you have a voice message waiting on a distinct line.

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Customizing your telephone

Use Button Inquiry to find out the use of a button

Ä¥â

You can check the function of any line, intercom, or programmed button on your Enterprise Edge telephone by pressing Ä¥â. On the M7100 telephone Button Inquiry shows your internal number followed by the function assigned to your single memory button.

Displays

061 <LINENAME>

SHOW OK

The display shows the number and name of the line. Press SHOW to view the redirection status of the line.

123456789012345... VIEWâ OK

221 <SETNAME> NEXT VIEWâ

SHOW OK

Press a button EXIT

For other displays, see Common feature displays on page 121.

Press that is too long to fit on the display. Press ú or OK when done.

The display shows the directo r y num be r of the telephone, and t he assigne d name. Pres s NEXT to see the first line assigned to ring at the intercom button.

The name of the feature assi gned to a button appea rs on the display when you pre ss the button. Press £ or

SHOW

Press the button you want to c heck. Pre ss Ä or EXIT

or press VIEWâ or

for additional information.

when finished.

áVIEW

o view a number

Making the display darker or lighter using Contrast adjustment

Ä¥à

1. Press Ä¥à.

2. Press a number on the dial pad to select the contrast level you prefer.

3. Press ú to save your setting.

On a two-line telephone, you can use the UP and DOWN display buttons to adjust the contrast. The number of contrast levels available varies from one telephone model to another.

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74 Customizing your telephone

Changing the language on the display

You can select the language that appears on the display of each Enterprise Edge telephone. Enterprise Edge software supports four language options: Primary, Alternate, Alternate 2, and Alternate 3. Button caps are available for different languages. When your system is first installed, all telephones use the Primary default language.

¥ÞâÚ Language - Primary ¥ÞâÛ Language - Alternate ¥ÞâÜ Language - Alternate 2 ¥ÞâÝ Language - Alternate 3

If you program Ä¥ÞâÚ on to a memory button, you can press that button until the language you want appears on the display. You cannot program

Ä¥ÞâÛ or Ä¥ÞâÜ or Ä¥ÞâÝ on a memory

button.

Programming a feature code on a memory button

You can program a feature code on a memory button. If you press the button a second time can cancel the feature.

Programming feature buttons

Ä¥Ü

Any memory button not programmed as an external or internal line, target line, Answer button, or Handsfree/Mute button, is available for features.

1. Press Ä¥Ü.

2. Press the memory button you want to program with a feature.

3. Enter the appropriate feature code you want to assign on the button.

You cannot program the following feature codes on a memory button: Long Tones and any code beginning with ¥ except Ä¥ÞâÚ (Language Option) and Ä¥à (Contrast Adjustment).

Tip

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Erasing a feature button

1. Press Ä¥Ú.

2. Press the feature button.

3. Press ú or OK to erase the button.

Displays

SHOW OK

Enter code:

The name of the feature assi gned to a button appea rs on the display you press the button. when there is more information available. Press

£ or

SHOW

If you are checking a speed dial button, enter the two-digit speed dial code that you want to check.

Customizing your telephone 75

appears

SHOW

for additional information.

F__ QUIT CLEAR

Feature code: QUIT

Feature moved

Press a button EXIT

Program and HOLD

Enter the feature code, or press Release or quit programming or entered. The syst em accepts the entr y when you ente r a valid feature code.

Press Ä and enter the feature code you want to assign to the button. You can not enter invalid cod es.

You have programmed a button with a feature programmed on another button. The feature has moved to the button you just programmed. Its original button is now blank.

Press the button you want to c heck. Pre ss Ä or

Enter the number you want to program and press

when finished.

EXIT

ú. To erase the button, just press ú.

Program and OK QUIT OK

For other displays, see Common feature displays on page 121.

Enter the number you want to program and press OK. To erase the button, just press ú

Applying button cap labels

to clear the numbers

CLEAR

QUIT

Before you apply button labels, activate the Button Inquiry feature (Ä¥â) to check the button functions, and avoid activating features when put the labels on the buttons. For more information refer to Use Button Inquiry to find out the use of

a button on page 73.

Tip

Keep the additional labels and button caps with each Enterprise Edge telephone.

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76 Customizing your telephone

Types of button caps

• Unlabeled, clear button caps with appropriate green or grey paper for entering line numbers, telephone numbers, and features

• Pre-printed, colored button caps in green or grey

Some examples of printed button caps

Green caps Grey caps

Â µ

Tip

To make identification of line types easier, use printed green button caps for lines that support incoming and outgoing calls. Use clear button caps for target lines that are incoming only.

Identifying the telephones

1. Write each telephone numbers on the labels and attach to the appropriate Enterprise Edge telephones.

2. Write the telephone number and the internal number on the appropriate receiver card for each type and color of telephone to be installed.

3. Cover the receiver card under the receiver of each telephone with the plastic lens.

Enterprise Edge default button assignments

During Startup, the Enterprise Edge installer chooses one of the available templates. Default features are assigned automatically to the programmable buttons on Enterprise Edge telephones, and vary with the template and the telephone. The default features are listed in the following tables in this chapter.

Tips

Enterprise Edge telephones are shipped from the factory with the button caps in position for the PBX template.

Please ask your customer service representative to determine the type of template programmed into your system before applying button assignments.

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Rules of default button assignment

Line and Intercom buttons assigned by default templates can be changed in programming. Handsfree/Mute and answer buttons are not assigned by default. If these features are defined, however, they are automatically assigned to specific buttons, as described on this and the following page. None of these buttons can be assigned to M7100 telephones.

The Handsfree/Mute feature appears on the bottom right-hand button, moving the Intercom button(s) up one position.

Each telephone can have up to eight Intercom buttons. They appear above the Handsfree/Mute button at the bottom right-hand position on your telephone.

Each telephone can have up to four answer buttons. They appear above Intercom buttons in the right column and continue up from the bottom in the left column, replacing the features on those buttons.

External line buttons appear in ascending line order, starting at the top button in the left column (the top button on the M7208 telephone). If more than five external lines are assigned to a M7310 telephone, or more than 12 to a M7324 telephone, assignment continues down the buttons on the right column, erasing the features on those buttons. Line buttons have priority over feature access buttons but not Handsfree/Mute, Intercom, or answer buttons.

Customizing your telephone 77

M7310 and M7208 telephone button defaults

The default button assignments for the M7310 and M7208 telephones depend on the template applied. The exception is the default numbering for the dual memory buttons. Refer to Understanding the telephone buttons on page 12.

Dual memory buttons example

ºSet 233 ºSet 221

ºSet 234 ºSet 222

ºSet 235 ºSet 223

ºSet 236 ºSet 224

This example shows defaults for a system with three-digit internal numbers. The defaults do not exist on any telephone, as no telephone has an autodial button for itself. The position that can be taken by the autodial button for itself, is blank.

…

Set 227

…

Set 228

…

Set 229

…

Set 230

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78 Customizing your telephone

M7310 template button assignments

PBX DID

¶ Â

 

° °

Ï Ï

¹ ¹

 

µ µ

Å Å

Æ Æ

M7208 template button assignments

PBX DID

Ï Â

 

µ µ

¹ ¹

 

§ §

Æ Æ

M7324 telephone button defaults

The default button assignments for the M7324 telephone depend on the template applied. Refer to Understanding the telephone buttons on page 12.

PBX DID

º °  º ° 

º §  º § 

º µ ¶ º µ ¶

º º Å º  Å

º º ¹ º Â ¹

º º Æ º º Æ

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

ºSaved No.

Ï º

ºSaved No.

M7100 telephone button defaults

For all templates, the one programmable button on the M7100 telephone is µ.

Tip

The default Page button activates the External Page option (

ÄßÛ

Moving line buttons

Ä¥¡Ú

You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you.

You cannot move intercom, answer or Handsfree/Mute buttons on a CAP module.

Customizing your telephone 79

1. Press

Ä¥¡Ú

2. Press the line button you want to move.

3. Press the button to which you want to move the line.

4. Press Release.

Displays

Exchanged

Invalid location

Move line from: QUIT

Move line to: QUIT

Press a line

The two buttons you selected have exchanged position.

You have tried to move a line to a button that cannot be a line button, such as an intercom button, Handsfree/Mute button, or an answer button.

Press the button of the line you want to move. Press

Press the button you want to move the line to. Neither of the buttons is erased. The lines, or the line and feature, switch places.

The button you are trying to move is not a line button. If you are trying t o switch a line and a feature, move the line to the feature button and not the feature button to the line.

QUIT

when finished moving lines.

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80 Customizing your telephone

Changing the type of ring

Ä¥ß

You can select one of four different rings for your telephone. This selection makes it easier to identify your telephone in an open office.

1. Press Ä¥ß.

2. Press Ú, Û, Ü, Ý, or NEXT. You hear the selected ring for two seconds.

3. Repeat until you hear the ring you like, then press ú or OK.

Adjusting the Ring volume

Ä¥¡â

1. Press Ä¥¡â. The telephone rings.

2. Press Ã or (Ð) to adjust the volume; left end for lower and right end for higher.

Hiding the message or calls indication

Ä¡âß

The display that shows you have messages or calls can be replaced with the current time and date. You can retrieve your message and call information by using the display buttons that appear on the second line of the display.

If you are using a telephone with a single-line display, the message or call indication is hidden.

1. Press Ä¡âß. The current time and date appears on the top line of the display.

2. Press MSG or ÄßÞ to see your messages, or press CALLS or

Ä¡ÚÛ to see your calls.

Restoring the messages and calls indication

Press Ä£¡âß.

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Hunt Groups

The Hunt Groups feature allows for access to a group of Enterprise Edge sets with a single directory number ensuring that calls easily route to the appropriate group.

Hunt Groups are used in conditions where a group of people performing the same task answer a number of related telephone queries. Some typical uses of Hunt Groups are:

• a sales department answering questions on product prices or availability

• a support department answering questions describing the operation of a product

• an emergency department answering calls for help.

As an example, consider Hunt Groups that route calls to a support service such as a Help Line for a software company. Specialists handling Product A can be in one group, and specialists handling Product B can be in another group. Incoming calls hunt for the next available set in the group. If no set is available, the call is placed in a queue or routed to an overflow set.

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

You can make the programming changes to the following Hunt Group settings:

• members of a group and member position in a group

• line assigned to a group

• how incoming calls are distributed

• how long the system looks for available members

• where a call goes if all members are busy

Features impacted by Hunt Groups include:

• Call Forward All Calls

• Call Forward No Answer

• Call Forward on Busy

• Group Pickup

• Transfer via Hold

• Priority Call

• Line Redirection

• Page Zones

• Voice Call

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Members of the group

Members of the group can be any Enterprise Edge set, or portable. An Enterprise Edge set can be in more than one Hunt Group and considered a member in each Hunt Group, increasing the total number of members in the system.

There is only one appearance of the same Hunt Group on a set. Hunt Group DNs cannot be members of other Hunt Groups. A DN can be related with a member of a Hunt Group and is called a member DN.

Distribution mode

There are three modes of call distribution:

• Broadcast—rings every set in the group at the same time. Calls are handled one at a time; other calls put in a queue. When a call is picked up, the call next in the queue is shown to the Hunt Group without having to wait for queue time-out.

In Broadcast mode, a single incoming call rings at the same time at all the sets in a group. This way, all the attendants in the group can share the load of answering large volumes of calls. All sets automatically display the calling line identification (CLID), if available. A known example is a fund raising campaign where a group of operators are waiting to take each call as it comes in.

• Linear—starts the call at the first set in the Hunt Group and distribution is complete when the first free set is found. Simultaneous calls be shown. Distribution is order based.

In Linear mode, you can program your top salesperson to be the first member of the group to receive incoming calls.

• Rotary—the call starts at the set after the one which answered the last call. Distribution is complete when the next free set is found. Simultaneous calls can be shown. Distribution is order based.

In Rotary mode, you can ensure that all your helpline people are receiving calls on an equal basis, instead of one person receiving the most of the calls. The call rings at one set at a time in a round robin way.

If a Hunt Group has available members but no one answers the call, the call routes through the Hunt Group list until either a person answers the call or the queue tim eout occurs. In the second case, the call routes to the overflow position. After a call goes to the overflow position it is no longer a Hunt Group call.

For information about Hunt Groups and software packaging, see the Enterprise Edge 2.0 Programming Operations Guide.

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Telephone features

Installing Enterprise Edge telephones

If you are connecting an Enterprise Edge telephone for the first time, refer to the following illustrations as a guide.

Figure 6 Installing an Enterprise Edge telephone (North American)

Connect to

jack wired from

distribution block

Connect to

receiver

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84 Telephone features

Figure 7 Mounting an Enterprise Edge telephone (North American) on the wall

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Figure 8 Connecting the cords (International)

Telephone features 85

Press tight until it clicks, to attach the support

Press here to remove the support.

1. Before trying to carry out any work on the telephone, ensure that the line cord is disconnected from the wall socket.

2. To remove any of the cords, press the release latch on the plug and carefully pull the plug from the socket.

3. Connect the handset cord to the jack labelled with the telephone icon and route the cord as shown.

4. If you are using a headset, route the cord along the channel in the base and connect the cord to the telephone jack that marked with the headset icon.

5. Route the line cord through the support and connect the cord to the telephone jack that marked with the jack icon.

6. Attach the support using either pair of slots; to raise the back of the telephone to its highest position, use these slots.

7. When the above work is complete, plug the line cord back into its wall socket.

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Figure 9 Mounting an Enterprise Edge telephone (International) on the wall

12 cm

Naming a telephone or a line

You can assign names to identify external lines, target lines, and your colleagues’ telephones. During a call, the name (if programmed) appears on the telephone display instead of the external line number or internal telephone number of the caller. You need to start a Unified Manager session to program this feature.

For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters. You cannot use the # and * symbols.

Tip

You can give the same name to two or more telephones, or to a telephone and a line in your system. To avoid problems, avoid copying. Use initials, abbreviations, or even nicknames to give each telephone a unique name.

If automatic telephone relocation is turned on, the name and internal n umber of a telephone are saved if the telephone is moved within your system.

Moving telephones

You can be required by law to report any telephone moves to your local telecommunications carrier or 911 service provider. For more details, ask your local carrier, your local 911 service provider, and/or your local telecommunications service provider.

When automatic telephone relocation is enabled in programming by your installer, you can move your telephone from one Enterprise Edge jack to another without losing any of its custom programming.

Telephone features 87

Stopping calls from ringing at your telephone using Do Not Disturb (DND)

Ä¡Þ

Stopping calls

Press Ä¡Þ to stop calls from ringing at your telephone. Only priority calls ring at your telephone. A line button flashes when you receive a

call, but the call does not ring.

Refusing to answer a call

While you are on a call, you can refuse to answer a second call (including a priority call).

Press Ä¡Þ while your telephone is ringing.

Canceling Do Not Disturb

Ä£¡Þ

Press Ä£¡Þ.

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88 Telephone features

Displays

Allow calls

Using Do Not Disturb

After you turn Do Not Disturb on, calls are forwarded to the prime telephone when there is no other telephone on which the line appears. If there is another telephone that shares the same line, the call can be answered by that person. (The Delayed Ring Transfer feature transfers all calls not answered, to the prime telephone after a defined time.)

Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls appear as normal intercom calls.

Your telephone receives calls normally.

Tip

Enterprise Edge sets that are members of a Hunt Group can leave a Hunt Group by activating this feature. Hunt Group calls arriving while a set is in Do Not Disturb mode route to the next member in the Hunt Group. For more information about Hunt Groups see Hunt Groups

on page 81.

Using Background Music

Ä¡ß

Listen to music through your telephone speaker by pressing Ä¡ß. Your installer makes this feature available to all telephones in programming. You

need to supply a music source, such as a radio, and attached to your Enterprise Edge system.

According to U.S. copyright law, a license can be required from the American Society of Composers, Authors and Publishers or a similar organization if radio or TV broadcasts are transmitted through the Background Music feature of this telecommunication system. Northern Telecom Inc. hereby disclaims any liability occurring out of the failure to get a license.

Turning Background Music off

The music stops automatically if you make or answer a call or if you press

Ä£¡ß.

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Using System features

Using alternate or scheduled services

There are three types of Services to make your Enterprise Edge system handle calls in a different way on different days and at different times of the day: Ringing service, Restriction service and Routing service.

The installer customizes and programs all three services, and the six schedules available to each service. The installer programs one telephone used to turn Services on and off, and display what Services are in use. This specific telephone is called the control telephone.

Preventing some calls from being made

Restriction service prevents a user from dialing some types of calls from a telephone or from lines that are available at the telephone. The installer programs restrictions.

Making additional telephones ring

Ringing service makes additional telephones ring for incoming calls on external lines. For example, incoming external calls can ring at a security guard’s telephone during the night, or calls to one attendant can ring at another attendant’s telephone during lunch. Ringing service does not suppress your normal ringing assignment.

Changing the lines used by outgoing calls

Routing service allows you to assign alternate routes to calls. You can take advantage of lower costs available on selected routes for some days and at some times. Both the normal and alternate routes are programmed by your installer.

Turning Services on and off

Three programming settings: Manual, Automatic and Off, control how the system uses different services and their schedules.

• Manual allows you to turn the service on and off at any time from a control telephone using a feature code.

• Automatic allows you to use the pre-assigned stop and start time for a service. You can start and stop the service by entering the appropriate feature code at a control telephone. If you select this setting, you use the start and stop times programmed by your installer.

• Off prevents the service from being activated.

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For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Each schedule can have its configuration of a Service which works separate of automatic start and stop times. For example, there can be a version of Restriction service called Night Schedule that prevents people from making long distance calls. But calling it Night Schedule does not limit the use to that specific schedule. You can turn the Night Schedule for Res triction Se rvice on or off as needed any time of the day or night. If you decide to run a service on a schedule, the system uses the start and stop times used for that schedule.

Turning Services on and off using feature codes

Access to the master control for Services is from the Unified Manager. The following features codes allow for access and control of the Day-to-day use of Services.

Ä¡àÚ

Ä£¡àÚ

Ä¡àÛ

Ä£¡àÛ

Ä¡àÜ

Ä£¡àÜ

Turns on Ringing serv ice. When used at the direct dial telephone, it ac tivates the alternate direct dial telephone (extra dial telephone).

Turns off Ringing service. Turns on Restriction service. Turns off Restriction service. Turns on Routing service. Turns off Routing service.

To turn a Service on:

1. Enter the appropriate feature code from a control telephone.

2. Press NEXT to move through the schedules until the display shows the version of the service you want turned on.

3. Press OK to select the setting, or press QUIT to exit the feature without making any changes.

To turn a Service off:

1. Enter the appropriate feature code from a control telephone.

To activate Normal service and canceling a Service are not the same. Setting a Service to Normal is not the identical to canceling a Service using

a feature code. If you set the Service to Normal, the normal version of a Service overrides any automatic schedu le and remains until you manually cancel it. If you cancel the Service, you return to the automatic schedule.

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Using System features 91

Viewing the active Services from a two-line display telephone

When a Service is active, the control telephone display reads Services ON.

1. Press LIST. The display shows the first active Service and the schedule that is in use.

2. If there are several active Services, press NEXT to see all of the Services.

3. Press EXIT to exit the feature.

Viewing the active Services from a one-line display telephone

1. Press Ä¡àâ. The display shows the first active Service.

2. Press £ to move through the active schedule.

3. Press Release to exit.

Displays

<Sched> Restr'n EXIT NEXT

<Sched> Restr'n QUIT OK NEXT

<Sched> Ringing EXIT NEXT

<Sched> Ringing QUIT OK NEXT

<Sched> Routing EXIT NEXT

<Sched> Routing QUIT OK NEXT

<Sched> until * QUIT OK NEXT

No services ON

You are viewing the active Services. Press £ or NEXT to see the other active Services. Press Release or EXIT to quit.

The name of the current Restriction service schedule appears on the display. Press Ringing service schedules. Press select the required schedule.

You are viewing the active Services. Press £ or NEXT to see the other active Services. Press Release or EXIT to quit.

The name of the current Ringin g service s chedule appea rs on the display. Press service schedules. Press required schedule.

You are viewing the active Services. Press £ or NEXT to see the other active Services. Press Release or EXIT to quit.

The name of the current Rou ting servic e schedule a ppears on the display. Press service schedules. Press required schedule.

Press ú or OK to select this schedul e, £ or NEXT to see the next available schedule, or Release or QUIT to exit. If you select this schedule, it remains active until the next automatic schedule begins.

You have entered the Show Services feature code and there is no active Service.

£ or NEXT

ú or OK

to see the other Ringing

ú or OK

to see the other R outi ng

to see the other

to select the

Services ON LIST

For other displays, see Common feature displays on page 121.

There is a Service activ e in your system. Pres s ¥ or LIST to view the active Services.

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92 Using System features

Services that turn on automatically have an asterisk (*) that appears before the name on the display. You can not manually activate or cancel scheduled services, however you can override a schedule service by manually turning on another schedule.

The control telephone can override Services turned on and off according to a schedule by entering a Services feature code, and selecting a different schedule. This override remains until canceled. If you select a schedule with an asterisk (*), the next automatic service schedule comes into effect at the programmed time.

Direct-dial calls to a direct-dial telephone ring at the extra dial telephone when you enter the Ringing service feature code (Ä¡àÚ) at that direct dial telephone. The installer assigns the extra dial telephone. Note that only the extra dial telephone is activated, not the actual Ringing service (unless that direct-dial telephone is a control telephone).

Tip

Enterprise Edge provides six service schedules named Night, Lunch, Evening, Sched 4, Sched 5, and Sched 6. Your installer can change these names to best meet your business requirements.

User passwords

User passwords prevent unauthorized or accidental changes to your Enterprise Edge system. There are two types of user password: Registration and Call Log.

Registration password

The Registration password control the registration of Companion portables to the Enterprise Edge system. For more information see the Enterprise Edge 2.0 Programming Operations Guide.

Clearing a Call Log password

If a person does not remember their Call Log password, you can clear the previously assigned password in programming. The person can enter a new password from their telephone.

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Using special telephones

Direct dial

You can reach the direct dial telephone by dialing a single digit. The direct dial telephone is normally in a central location, such as an attendant’s desk. You can have up to five direct dial telephones for your Enterprise Edge system. The direct dial telephone is normally the prime telephone or the central answering position (CAP).

The direct dial telephone can send up to 30 messages and can activate Services to activate the extra dial telephone.

Changing the direct dial telephone assignments

Your installer sets up the direct dial telephone. You can change which telephone is the direct dial telephone and assign if necessary

which is the direct dial telephone. You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Using System features 93

You can assign any number of telephones to call the direct dial telephone.

Hotline

Tip

Label the telephone to warn anyone using a hotline telephone that it is active.

Bypassing a Hotline

Press a line button, or use the Pre-Dial or Automatic Dial feature before you pick up the receiver or press © on a hotline telephone. See the Telephone Feature Card or see Changing how you dial your calls on page 34.

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94 Using System features

Making a telephone a hotline telephone

You can set up a telephone as a hotline.

Tip

You can configure a Hunt Group set DN as a Hotline telephone. For more information about Hunt Groups see Hunt Groups

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Internal assigns an internal number. External assigns an external number. If you select an external number, you can select the line on which the call is made: the prime line, an external line, a line in a line pool, or a line selected by the routing table. If you select a line pool, you must indicate the line pool access code. If you select the routing table, the number dialed is considered as a destination code and routes according to the routing tables.

on page 81.

The installer programs a telephone’s prime line, line pool access codes, and access to a line pool.

Control telephone

The control telephone allows you to place the telephones and external lines for which it is responsible into and out of service schedules. See Using alternate or

scheduled services on page 89.

Using Set lock

Set lock limits the ability to customize a telephone. There are three levels of Set Lock: Full, Partial, and None. None allows you to access all features on your telephone.

Partial prevents:

• programming autodial buttons

• programming the user speed dial numbers

• programming feature buttons

• moving line buttons

• changing the display language

• changing dialing mode s (Automatic Dial, Pre-Dial, and Standard Dial)

• using Voice Call Deny

• saving a number with Saved Number Redial

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Using System features 95

Full, with the restrictions described for Partial lock, prevents:

• changing Background Music

• changing Privacy

• changing Do Not Disturb

• using Ring Again

• using Call Forward all calls

• using Send Message

• using Trunk Answer

• activating Services

Changing Set Lock programming for a telephone

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Using an auxiliary ringer

An auxiliary ringer is an optional device connected through a RJXX connection to Enterprise Edge. The auxiliary ringer is best matched to factory type locations that require loud ringing bells or horns.

Turning the auxiliary ringer for a telephone on or off

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Your installer can program the auxiliary ringer to start ringing for incoming lines as part of Ringing Service.

Using Host System dialing signals

You can access host systems, such as private branch exchanges (PBX) from Enterprise Edge by using host system signaling features (known as end-to-end signaling). These features either send a special signal to the host system or allow you to program delays required by host systems in external autodial or speed dial sequences.

Link

ÄàÚ

If you connect the Enterprise Edge system to a private branch exchange (PBX), you can use a Link signal to access special features. On some telephones, Link is called FLASH.

You can include the Link signal as part of a longer stored sequence on an external autodial button or in a speed dial code. The Link symbol (Û) uses two of the 24 spaces in a dialing sequence.

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96 Using System features

Preventing a telephone from using Link

You can limit the use of Link on individual telephones. You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Tip

If you connect the Enterprise Edge system to a private branch exchange (PBX), program Link on a memory button for one-touch access.

Pause

Äà¡

The Pause feature enters a 1.5 second delay in a dialing sequence on an external line. The use of this feature is often required for signaling remote devices, such as answering machines, or when reaching through to PBX features or host systems.

You can program more than one pause in an external autodial or speed dial sequence.

The Pause symbol (Ý) uses one of the 24 spaces in a dialing sequence. For pulse dialing, ¥ inserts a 1.5 second pause into the dialing sequence.

Long Tones

Ä¡â¡

The Long Tones feature allows you to control the length of a tone to signal devices such as fax or answering machines which require tones longer than the standard 120 milliseconds.

1. While on a call, press Ä¡â¡.

2. Press the dial pad buttons to produce the appropriate tones. Each tone sounds for while you hold down the button.

You can use Long tones on any call except a conference call. You can use internal lines of the Enterprise Edge system to activate a device connected to an Enterprise Edge ATA2 or an ASM in another area of your office, or external lines to access devices outside the Enterprise Edge system.

Displays

Long Tones:

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

At the appropriate time, press any dial pad button. Hold each button do wn for as long as necessary. Press Ä or ú to cancel Long Tones.

Using System features 97

Run/Stop

Ä¥á

Run/Stop inserts a break point into a sequence of dialed numbers or characters used for automatic dialing. This can be necessary when you are connecting to a PBX or similar host system.

For example, you can call a company with an automated attendant that instructs you to dial the internal number you need. You can program the company number, a Run/ Stop, then the internal number on one external autodial button. Press the autodial button one time to dial the company number. When you hear the automated attendant, press the autodial button again to dial the internal number.

The Run/Stop symbol (ß) uses one of the 24 spaces in an autodial or speed dial sequence.

You can include up to three Run/Stop commands in a dialing string. The system ignores a fourth Run/Stop, and any digits or commands that follow three Run/Stop commands in a programmed dialing sequence.

Wait for Dial Tone

Ä¡âÝ

Wait for Dial Tone causes a sequence of numbers to pause until dial tone is present on the line before continuing to dial. You can use this feature if you must dial a remote system and then wait for dial tone from that system before dialing the remainder of your number.

The Wait for Dial Tone symbol (à) uses two of the 24 spaces in an autodial or speed dial sequence.

Displays

Invalid code

You have entered a code limited to a programmed autodial or speed dial sequen ce, not on a ca ll you dial direc tly. Run / Stop are for use in programmed dialing Autodialers only.

Using pulse dialing for a call

If your external telephone lines use pulse dialing, you can switch to tone dialing by pressing £ after selecting the line. Tone dialing allows your Enterprise Edge telephone communicate with devices and services that respond to tone signals, such as automatic switchboards, and fax or answering machines.

Using your Enterprise Edge system from an external location

You can use the lines and some of the features of an Enterprise Edge system from outside the system. You can access the lines and some of the features over the public telephone network when away from the office, or you can call from another system, over a private network.

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98 Using System features

An example of how remote access works is a sales representative out of the office who needs to make long distance calls to the European office. Your Enterprise Edge system has a leased line to Europe with reduced transatlantic charges. You provide the sales representative with a Class of Service password that gives access to the transatlantic line. The sales representative can telephone into the Enterprise Edge system from a hotel, enter their Class of Service password, and use the leased transatlantic line to make calls.

Remote users can access Enterprise Edge lines, line pools, the page feature, and remote administration (if enabled through Software Keys). The exact facilities available to you through remote access vary depending on how your installer set up your system.

Tip

If the loop start line used for remote access is not supervised, auto-answer does not function and the caller hears ringing instead of a stuttered tone or the system dial tone.

Controlling access to your Enterprise Edge system

It is important to maintain the security of your Enterprise Edge system by limiting access to authorized users and limiting those users to the features they need.

Remote users can make long distance calls.

Remember that a remote user can make long distance calls that are charged to your company and can make page announcements in your office.

Direct inward system access (DISA)

Control access to your Enterprise Edge system with direct inward system access (DISA). Access to your Enterprise Edge system from the public telephone network must be controlled with DISA. If your installer programs the line used for remote access to answer a call automatically and wait for a DISA internal number, callers hear a stuttered dial tone and must enter a Class of Service password before they are allowed into the system.

Class of Service (COS)

To control the level of telephone service a remote user can access, the installer can assign a remote filter and remote package to the line used for remote access. The remote filter limits the numbers dialed on the line, and the remote package limits the use of line pools and the page feature. To change the restrictions for the line, the user can enter their Class of Service password when the system answers with DISA, or dial the DISA internal number and enter their Class of Service password.

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Using System features 99

Maintaining security

To maintain the security of your system, the following practices are recommended:

• Warn a person to who you give the remote access number, to keep the number confidential.

• Change Class of Service passwords often.

• Warn a person to who you give a Class of Service password, to remember the password and not to write it down.

• Remove the Class of Service password of a person who leaves your company.

Accessing Enterprise Edge remotely over the public network

1. Dial the Enterprise Edge system’s remote access number.

2. When you hear a stuttered dial tone, enter your COS password.

3. Wait for the system dial tone.

To use the system at a distance, you must use a telephone with tone dialing to call the system. Remote access is possible only on lines that your installer programs to auto-answer calls.

To use features on a remote Enterprise Edge system, press ¥ feature code. When you are calling from an Enterprise Edge system, press instead of Ä.

In some conditions, you can experience lower volume levels when using Enterprise Edge from a distance.

Tones

You can hear some of the following tones when accessing Enterprise Edge from a distance.

Tone What it means

Busy tone Dialed a busy line pool access code. You hear system dial

Enterprise Edge system dial tone

Fast busy tone You have done one of the following

Stuttered dial tone Enter your COS password.

tone again after 5 seconds. You can use Enterprise Edge from a distance.

Entered an incorrect COS password. Your call disconnects after five se conds.

Taken too long while entering a COS password. Your call disconnects after five se conds.

Tried to use a line pool or feature no t permitt ed by your Class of Service. You hear system dial ton e again after five seconds.

Dialed a number in the Enterprise Edge system which does not exist. Your call disconnects after five seconds.

followed by the

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100 Using System features

Using Class of Service (COS) passwords

Class of Service passwords permit controlled access to a system’s resources both by internal and remote users. When you enter a Class of Service password at a telephone, the restriction filters related with your Class of Service password apply, instead of the normal restriction filters. In the same way, when a remote user enters a Class of Service password on an incomi ng auto-answe r line, the res triction filte rs and remote package related with their Class of Service password apply, instead of the normal restriction filters and remote package. The installer programs the COS passwords.

Users must memorize their COS passwords instead of writing the password down. Delete an employees’ COS passwords when they leave the company. Normally, each user has a separate password. Several users can share a password or one user can have several passwords.

Changing your Class of Service

Äß¡

Enter a Class of Service password when you want to make a call normally restricted on a line or telephone.

To change the restriction filters on a line or telephone:

1. Press Äß¡.

2. Enter your six-digit COS password.

COS passwords allow you to define individual passwords and determine the restriction filters, and remote package related with each.

Tip

If you use your Enterprise Edge system from outside the office, you can have to enter a Class of Service password to gain access to the system. See Using

your Enterprise Edge system from an external location on page 97.

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Avaya BCM 2.0 Feature Programming Telephone User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Getting Started

Using this guide

Before you start

What you need to do programming

Emergency 911 Dialing

Understanding the telephone buttons

Using the buttons under the display

Answering calls

Answering incoming calls with Hunt Groups

Answering an incoming call

Line buttons

What line indicators mean

Rings you can hear

Answering calls at a prime telephone

Using a central answering position (CAP) module

Customizing your CAP module

Monitoring telephones with the CAP module

Release button

Hearing aid compatibility

Information about a call on the display

Call Information for a specific call

Displaying Call Information before or after answering

Displaying Call Information for a call on hold

Making Call Display information appear automatically at a telephone

Changing which information appears first about a call

Lift a call ringing at another telephone

Answering any ringing telephone using Directed Pickup

Answering any ringing telephone using Group Pickup

Trunk Answer

Answering a call using Trunk Answer

Answer buttons

Creating a Conference Call

Disconnecting one party

Separate holding of two calls

Putting a conference on hold

Removing from a conference

Listening to a call as a group

Canceling Group Listening

Using Handsfree/Mute

Answering calls without lifting the receiver

Making calls without lifting the receiver

Muting Handsfree

Changing a normal call to handsfree

Changing a handsfree to a normal call

Using Handsfree

Changing Handsfree for a telephone

Handsfree Answerback

Turning Privacy on or off for a call

Creating a conference by releasing privacy

Making a call private

Checking call length using Call Duration Timer

Disconnecting by accident

Time

Making calls

Choosing a line using a line button

Line pools

Using a line pool to make a call

Programming a memory button with a line pool feature code

Changing how you dial your calls

Using Standard dial

Using Automatic dial

Using Pre-dial

When the internal number you have called is busy

Priority Call

Making a priority call

Giving a telephone the ability to make priority calls

Using Ring Again

Turning on Ring Again

Canceling Ring Again

Time savers for making calls

Storing a number on a memory button for Autodial

Adding an autodial button

Selecting a line for Autodial

Using intercom as the line for Autodial

Using Last Number Redial