Avaya BCM 2.0 Feature Programming Telephone User Manual

Enterprise Edge 2.0 Feature Programming Telephone Guide

P0911589 Issue 03

Chapter 1 Getting Started 11

Using this guide 11 Before you start 11 What you need to do programming 11

Emergency 911 Dialing 11

Understanding the telephone buttons 12

Using the buttons under the display 12

Chapter 2 Answering calls 15

Answering incoming calls with Hunt Groups 15 Answering an incoming call 15

Line buttons 15 What line indicators mean 16

Rings you can hear 16 Answering calls at a prime telephone 16 Using a central answering position (CAP) module 17

Customizing your CAP module 17

Monitoring telephones with the CAP module 18 Release button 18 Hearing aid compatibility 18 Information about a call on the display 19

Call Information for a specific call 19

Displaying Call Information before or after answering 19

Displaying Call Information for a call on hold 20

Making Call Display information appear automatically at a telephone

Changing which information appears first about a call 20 Lift a call ringing at another telephone 20

Answering any ringing telephone using Directed Pickup 20

Answering any ringing telephone using Group Pickup 21

Changing a telephone’s pickup group 21

Trunk Answer 22

Answering a call using Trunk Answer 22

Answer buttons 22 Creating a Conference Call 23

Disconnecting one party 24

Separate holding of two calls 24

Putting a conference on hold 25

Removing from a conference 25 Listening to a call as a group 26

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Canceling Group Listening 26 Using Handsfree/Mute 26

Answering calls without lifting the receiver 26

Making calls without lifting the receiver 27

Muting Handsfree 27

Changing a normal call to handsfree 27

Changing a handsfree to a normal call 27

Using Handsfree 27

Changing Handsfree for a telephone 28

Handsfree Answerback 28 Turning Privacy on or off for a call 29

Creating a conference by releasing privacy 29

Making a call private 29 Checking call length using Call Duration Timer 29 Disconnecting by accident 30 Time 30

Chapter 3 Making calls 31

Choosing a line using a line button 32 Line pools 33

Using a line pool to make a call 33

Programming a memory button with a line pool feature code 33 Changing how you dial your calls 34

Using Standard dial 34

Using Automatic dial 34

Using Pre-dial 34 When the internal number you have called is busy 35

Priority Call 35

Making a priority call 35

Giving a telephone the ability to make priority calls 35

Using Ring Again 36

Turning on Ring Again 36

Canceling Ring Again 36

Chapter 4 Time savers for making calls 37

Storing a number on a memory button for Autodial 37

Adding an autodial button 37

Selecting a line for Autodial 37

Using intercom as the line for Autodial 38 Using Last Number Redial 39 Preventing a telephone from using Last Number Redial 39 Using Speed Dial 39 Making a speed dial call 40

Changing and adding System Speed Dials 40

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Adding or changing User Speed Dial 40 Using Saved Number Redial 41

Saving a number 41

Dialing a saved number 42 Preventing a telephone from using Saved Number Redial 42

Chapter 5 Handling many calls at once 43

Using Hold 43

Retrieving a held call 43

Holding automatically 43

Listening on hold 43

Holding a call exclusively 44 Using Call Queuing 44

Chapter 6 Transferring calls 45

Using the transfer feature 45

Transferring a call 45

Transferring external calls 45

Canceling a transfer 46 Using Camp-on 47 Parking a call 48

Retrieving a parked call 48

Using Call Park 48 Using Callback 49

Contents 5

Chapter 7 Forwarding your calls 51

Forwarding your calls to another telephone 51

Canceling Call Forward 51

Using Call Forward at your telephone 51

Overriding Call Forward 52

Changing the automatic Call Forward settings for a telephone 52

Changing Forward no answer 52

Changing the delay before a call is forwarded 52

Forward on busy 52

DND on Busy 53

Call Forward and voice mail 53 Line Redirection 54

Turning on Line Redirection 54

Canceling Line Redirection 55

Allowing a telephone to redirect calls 55

Turning the redirect ring for a telephone on or off 55

How Line Redirection is different from Call Forward 57

Using Line Redirection 57

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Chapter 8 Communicating in the office 59

Paging 59

Making a page announcement 59

Activating and deactivating the ability to page 59

Creating page zones 60

Using Page with external paging equipment 61 Sending messages 61

Sending a message 61

Canceling a message you have sent 62 Viewing your messages 62

Replying to a message 62

Replying to a message using an analog telephone connected to an

ASM 63 Removing items from your message list 63 Removing items from your message list using an analog telephone

connected to an ASM 64 Viewing messages you have sent 64

Using Voice Call 65

Making a Voice Call 65 Muting Voice Call tones 65 Answering a Voice Call without touching your telephone 65 Preventing Voice Calls to your telephone using Voice Call Deny 66 Canceling Voice Call Deny 66

Chapter 9 Tracking your incoming calls 67

Using Call Log 67

Call Log options 68 Logging a call manually 68 Deleting old log items 68 Viewing your Call Log 68 Viewing a Call Log item 69 Erasing log items 69 Making a call using Call Log 69 Creating a password to your Call Log 70 Changing your Call Log password 70 Deleting an assigned password 70 Programming a telephone to log calls automatically 71

Using voice mail 72

Chapter 10 Customizing your telephone 73

Use Button Inquiry to find out the use of a button 73 Making the display darker or lighter using Contrast adjustment 73 Changing the language on the display 74 Programming a feature code on a memory button 74

Programming feature buttons 74

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Erasing a feature button 75

Applying button cap labels 75

Types of button caps 76

Identifying the telephones 76 Enterprise Edge default button assignments 76 Rules of default button assignment 77

M7310 and M7208 telephone button defaults 77 M7324 telephone button defaults 78 M7100 telephone button defaults 79

Moving line buttons 79 Changing the type of ring 80 Adjusting the Ring volume 80 Hiding the message or calls indication 80

Restoring the messages and calls indication 80

Chapter 11 Hunt Groups 81

Members of the group 82 Distribution mode 82

Contents 7

Chapter 12 Telephone features 83

Installing Enterprise Edge telephones 83 Naming a telephone or a line 86 Moving telephones 87 Stopping calls from ringing at your telephone using Do Not Disturb

(DND) 87

Stopping calls 87 Refusing to answer a call 87 Canceling Do Not Disturb 87 Using Do Not Disturb 88

Using Background Music 88

Turning Background Music off 88

Chapter 13 Using System features 89

Using alternate or scheduled services 89

Preventing some calls from being made 89 Making additional telephones ring 89 Changing the lines used by outgoing calls 89

Turning Services on and off 89 Turning Services on and off using feature codes 90

Viewing the active Services from a two-line display telephone 91 Viewing the active Services from a one-line display telephone 91

User passwords 92

Registration password 92

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Clearing a Call Log password 92

Using special telephones 93

Direct dial 93 Changing the direct dial telephone assignments 93 Hotline 93 Bypassing a Hotline 93 Making a telephone a hotline telephone 94 Control telephone 94

Using Set lock 94 Changing Set Lock programming for a telephone 95 Using an auxiliary ringer 95

Turning the auxiliary ringer for a telephone on or off 95

Using Host System dialing signals 95

Link 95 Preventing a telephone from using Link 96 Pause 96 Long Tones 96 Run/Stop 97 Wait for Dial Tone 97 Using pulse dialing for a call 97

Using your Enterprise Edge system from an external location 97

Controlling access to your Enterprise Edge system 98

Direct inward system access (DISA) 98

Class of Service (COS) 98 Maintaining security 99 Accessing Enterprise Edge remotely over the public network 99

Tones 99 Using Class of Service (COS) passwords 100

Changing your Class of Service 100

Chapter 14 General System features 101

Pulse or tone dialing 101 Disconnect supervision 101 Hunt Groups 101 Internal numbers 101 Line assignment 101 Target line 102 Line pools 102 Overflow call routing 102 M7100 telephone 103

Memory buttons 103 One-line display 104 Prime line 104 Private lines 104

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Volume bar 104 Wall mounting 104

ISDN 105 ISDN features 105

Network name display 105 Name and number blocking 105 Service provider features 106

Chapter 15 Hospitality Services 107

Common set 107 Room set 107 Hospitality Services (HS) admin set 107

Alarm time (AL) feature 107

Programming the Alarm time feature 108 Changing or canceling an earlier selected Alarm time 108 Canceling the alarm 109 Turning off the Alarm 109

Hospitality Services admin alarm feature 109 Room occupancy (RO) 110

Programming the state of a room set 110

Room condition (RC) 111

Room condition from a room set 111 Room condition with a Hospitality service admin set 112

Hospitality passwords 112

Desk admin password 112 Room condition password 112

Contents 9

Chapter 16 Companion Features 113

Using your portable telephone 113 Using Enterprise Edge features 114 Using features 115

Directed Call Pickup 115 Group Pickup 115 Wireless Portable Language Selection 115 Wireless Call Forward No Answer enhancement 115

Chapter 17 Troubleshooting 117

Using the alarm telephone 117 Reporting and recording alarm codes 117 Testing the telephone 117

Testing the telephone display 117 Testing the telephone buttons 118 Testing the speaker in the telephone handset 118 Testing the telephone headset 119

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Testing the telephone speaker 119 Testing the power supply to a telephone 119

Chapter 18 Common feature displays 121

Chapter 19 Appendix A: Feature Codes 125

Features sorted by feature name 126 Features sorted by activation code 129

Chapter 20 Index 133

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Getting Started

Your Enterprise Edge telephone system has many features that you can customize to keep up with changes in your workplace.

Using this guide

This guide provides information about how a user can program their Enterprise Edge telephone set. This information includes items as programming personal speed dials, transferring a call, and using special features. Programming applies to both the North American and International Enterprise Edge telephones.

Before you start

Plan what changes you want to make to programming before you begin. Record the changes so that you have the information at hand. For example, before you program system speed dial numbers, create a record so that you have all the numbers and codes available after you start programming.

What you need to do programming

Press the Ä button on the telephone followed by an activation code for personal programming. For your support, refer to a summary of all the Feature button programming available in Appendix A: Feature Codes on page 125.

The Unified Manager is the tool used to program settings for the Enterprise Edge telephony features, and settings for each telephone and external lines. Multiple levels of programming are accessible through the Unified Manager. You access the Enterprise Edge Unified Manager from your web browser. For more information about navigation and making selections using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Emergency 911 Dialing

Emergency 911 Dialing is the capability to access a public emergency response system by dialing the digits “9-1-1.”

Emergency 911 Dialing

State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Ask your local telecommunications service provider regarding compliance with applicable laws and regulations.

Emergency 911 Dialing may not apply to International systems.

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12 Getting Started

Understanding the telephone buttons

Take a few minutes to study the telephone buttons. The M7324 is different from the M7310 and M7208 in two ways: the M7324 does not have dual memory buttons or a shift button.

Figure 1 M7310 and M7324 button

Dual memory buttons

Shift button

M7310 M7324

Using the buttons under the display

The three display buttons are for telephone features but what each button does depends on the programming which the display shows. Some display instructions that you can see when making changes on the system are OK, CHANGE or COPY. In this guide, display button instructions are underlined.

Figure 2 Display buttons

Display button

Figure 3 M7310 telephone

M7310

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Table 1 Telephone button description

Dial pad Used for dialing numbers when you are making calls.

The dial pad is also used for entering numbers and letters when you are programming.

Display Shows instructions for calling and programming.

Display buttons Have a many different uses. The current use appears

on the display above each button.

Memory buttons Dial a number or feature code stored on the button.

Dual memory buttons Can store two num bers or feat ure codes (used with th e

shift button).

Shift button Press the shift button before a dual memory button to

activate the second number or feature code stored on a dual memory button.

Feature button Allows you to enter a feature code while using or

programming the telephone.

Hold button Puts an active cal l on hold.

Release button Hangs up an active call or ends programming.

Figure 4 M7310N and M7324N telephones

M7310N

Getting Started 13

M7324N

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14 Getting Started

Enterprise Edge 2.0 Feature Programming Telephone Guide P0911589 Issue 03

Answering calls

Answering incoming calls with Hunt Groups

Your Enterprise Edge system allows you to establish Hunt Groups in your syst em. Hunt Groups are a group of Enterprise Edge set DNs accessible by a single directory number. The Hunt Groups feature ensures calls route to the appropriate people. You can program

• the members for a Hunt Group

• member position within a Hunt Group

• distribution of calls

• how long a call uses looking for available members

• what occurs if all members are busy For more information about Hunt Groups see Hunt Groups on page 81.

Answering an incoming call

There are three indications of an incoming call: ringing, a line button flashing, and a message on the display. You do not always receive all three indications for any distinct call. For example, you can have a line that has been set up not to ring at your telephone. If so, you see only a flashing line button. There are many possible combinations, depending on the set up of your system. See Choosing a line using a

line button on page 32 for more information about the use of lines.

If you receive a priority call and your telephone has no free internal line buttons, you cannot transfer the priority call, you must accept or release it.

Line buttons

For each line assigned to your telephone, you have one line button. Press the line button to select the line you want to answer or use to make a call. Having several line buttons gives you immediate access to more than one line.

The M7100 telephone has two intercom paths, instead of line buttons to answer and make calls. You can assign two lines to each M7100 telephone. You can press

ú to switch between two calls, one active and one on hold.

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What line indicators mean

Flashing on and off for

equal lengths of time Flashing on and off

more quickly Flashing on for longer

than off On, not flashing You are connected to the call on that

Off The line is free.

There is an incoming call on the line.

You have placed a call on hold.

A person has put a c all on hold on that line.

line or the line is in use.

Rings you can hear

A double beep occurs every ten seconds

A long single ring There is an external call on the line for you. A shorter double ring There is an internal call on the line for you or

A brief single ring A call is redirec ted on one of your redirecte d

Three beeps descending in tone

A call has been camped to your telephone.

a call is being transferred to you.

lines. You cannot answer this call. You are receiving a priority call.

Answering calls at a prime telephone

The Enterprise Edge system allows for a prime telephone for each line if needed. Calls not answered at their normal destinations are transferred to the prime telephone. The prime telephone is normally the attendant’s telephone. The installer or customer service representative programs a prime telephone for a line.

Telephone displays

DND from 221

DND transfer

DRT Line001

Line061 callback CALLBACK

Line061 to prime

The person at telephone 221 ha s forwarded a call to you using Do Not Disturb.

The system has transferred a call to you from a telephone with Do Not Disturb t urned on.

No person answer ed this call s o the s ystem transferred it to you.

A person has camped, parked or transferr ed a call on line 061, but no one has answered the call. Press CALLBACK or the line button to connect to the call.

There is no telephone that ca n receive a call on line 061 so the system has transferred it to you.

Line002>Line052

For other displays, see Common feature displays on page 121.

The call coming in on line 0 02 for ta rget line 052 has come to you because Line 052 is busy.

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Using a central answering position (CAP) module

A central answering position (CAP) is an Enterprise Edge M7324 telephone and a CAP module that your installer or customer service representative programmed as a CAP. You can have five CAPs connected to an Enterprise Edge telephone. The CAP is best as the prime telephone and direct-dial telephone for the lines and telephones it provides service to.

Figure 5 Central answering position module and M7324 and M7324N telephones

Answering calls 17

M7324N telephone

CAPN Module

A CAP module is an add-on device that provides 48 additional memory or line buttons. You can connect one or two Enterprise Edge CAP modules to the telephone to increase the number of lines it can handle.

When a CAP module is first plugged into your telephone, some of the module buttons are programmed to dial an internal number.

Customizing your CAP module

If your installer has programmed the CAP module for your system, you can move external lines to the CAP module by using Ä¥¡Ú. See Moving line

buttons on page 79.

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18 Answering calls

You can program any of the buttons on your CAP module that do not select lines to dial internal or external numbers automatically. You can program features on CAP module buttons. See Time savers for making calls on page 37 and Customizing your

telephone on page 73 for information about programming memory buttons. You

cannot assign answer buttons to any buttons on a CAP module.

Monitoring telephones with the CAP module

The indicators ö next to internal autodial buttons on your CAP module show the status of Enterprise Edge telephones.

The indicator is on when the telephone has:

• an active call

• Do Not Disturb turned on

The indicator is off when a telephone has:

• no active call

• a call on hold and no other active call

Tips

You can send up to 30 messages from a CAP. A CAPN cannot send 30 messages unless programmed as an ECAP.

Release button

Note: North American Enterprise Edge telephones have a ¨ button and

International Enterprise Edge telephones have a ® button. This guide uses the word Release when referring to this button.

Press Release to end a call. You do not have to put the receiver down. Release also ends feature programming.

While you are on a call, do not press Release to end a feature you are using. If you do, you disconnect the call. Use Ä instead.

Hearing aid compatibility

The receivers on all Enterprise Edge telephones are compatible with hearing aids as defined in the FCC rules, Part 68, section 68.316. Not all hearing aids are optimized for use with a telephone.

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Information about a call on the display

If you subscribe to Call Display services from your local telephone company, one line of information about an external caller appears on the display after you answer. Depending on the setting and the external information available, either the caller’s name or telephone number appears on the display.

When you transfer an external call to another Enterprise Edge user, the same information displays on the recipient’s telephone.

Call Display information becomes available between the first and second ring of an incoming call. If you answer before the Call Display information is available on your display, and you press Ä¡ÚÚ, you see only the line number or line name.

To use logging features with Call Display, see Using Call Log on page 67.

Call Information for a specific call

Ä¡ÚÚ

Answering calls 19

Call Information allows you to see information about incoming calls. This information is more detailed than the Call Display information you can receive automatically. For external calls, you can display the caller’s name, telephone number, and the line name. For an internal call, you can display the caller’s name and their internal number. You can see information for ringing, answered, or held calls.

Call Information is available for calls after they have been transferred, forwarded or rerouted in some way.

Names and numbers for external calls appear on the display when you have subscribed to Call Display services from your telephone company.

Tip

Call Log displays the same information as Call Information, with the date and time of the call, and the number of times the caller called.

Displaying Call Information before or after answering

To find out who is calling or to display information about your current call:

1. Press Ä¡ÚÚ.

2. Press £ or VIEW to display more information about an external call.

Call Display information appears between the first and second ring of an incoming call. If you answer before the Call Display information appears on your display, and you press Ä¡ÚÚ, you see only the line number or line name.

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Displaying Call Information for a call on hold

1. Press Ä¡ÚÚ. The display reads öSelect a call.

2. Select the line on hold. Information about the call appears on the display.

3. Press £ or VIEW to display more information about an external call.

Tip

If your telephone automatically displays Call Display information for a call,

Ä¡ÚÚ

press information about the call.

before you can press £ or

VIEW

Making Call Display information appear automatically at a telephone

Each telephone that rings for an external line can display Call Display in formation for that line. After answering a call, Call Display information appears on the display of the telephone that answered the call. Your installer or customer service representative can program telephones to have automatic Call Display.

to display more

Changing which information appears first about a call

Depending on the services you subscribe to, Call Display information can contain up to three parts: the name of the caller, the number of the caller, and the name of the line in your Enterprise Edge system that the call is on. For each telephone, you can determine which information appears on the display first.

You can see Unknown name

Unknown number

available from your telephone company. You can see

Private number

on the display if the caller blocks that information.

on the display if t he information i s not

Private name or

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Lift a call ringing at another telephone

You can lift a call ringing at another telephone by using Directed Pickup or Group Pickup.

Answering any ringing telephone using Directed Pickup

Äàß

You can answer any telephone that is ringing in your Enterprise Edge system.

1. Press Äàß.

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Answering calls 21

2. Enter the internal number of the ringing telephone. You cannot use Call Pickup to answer private lines.

To use Call Pickup (Directed Pickup), the telephone must be ringing. If, for example, the auxiliary ringer is ringing, but the call is not ringing at a telephone, you cannot answer the call using Directed Pickup. Answer normally at a telephone that has a flashing indicator for the call, or by using Trunk Answer. You can answer a call that is ringing because a person has transferred the call to a telephone and the call is ringing on an intercom button.

Tip

Directed Pickup can retrieve calls that are ringing on an Answer DN. Although you can enter the internal number of the telephone you hear ringing, it’s possible the calls you are answering are from another telephone.

Answering any ringing telephone using Group Pickup

ÄàÞ

Your Enterprise Edge system can have nine pickup groups. If you are a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group.

Press ÄàÞ. You cannot use Group Pickup to retrieve a camped call. With more than one incoming call at a telephone in a pickup group, a call ringing

on an external line is answered first followed by calls on the prime line and, last, calls on internal lines.

Tip

A Hunt Group call ringing at an Enterprise Edge set DN that is also a member of a call pickup group can be picked up by any Enterprise Edge set in that call pickup group. For more information about Hunt Groups see Hunt Groups page 81.

Changing a telephones pickup group

To place and retrieve telephones in and out of pickup groups, you need to start a Unified Manager session to program the feature.

For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

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Displays

Already joined

Pickup denied

You are connected to the tele phone th at made the ca ll you are trying to pick up. This display appears if you are on a call to a colleague, your colleague dials the number of a telephone in your pi ck up g r ou p, a nd y ou try to pick up that call.

There is no call that you can pick up or the call that was ringing has been answered.

You have tried to pick up a call on a person’s private line.

Pickup:

Enter the internal number of the telephone that is ringing. (You can use an internal autodial button to do this.)

If you decide not to answer a ringing call after you have activated Directed Pickup, press

Ä.

Trunk Answer

Ä¡ââ

The Trunk Answer feature allows you to answer a ringing call in any area in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using.

Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule is active and if Trunk Answer is enabled by your installer or customer service representative.

Answering a call using Trunk Answer

Press Ä¡ââ.

Tip

If there is more than one incoming call on lines in a Ringing Service, the Trunk Answer feature picks up the external call that has been ringing the longest.

Displays

Line denied

Pickup denied

You have tried to pick up a ca ll on a person’s private line.

The call that is ring ing is on a l ine tha t is no t in a Ringi ng Service.

Answer buttons

You can use an Answer button to monitor calls on another person’s telephone. All calls to the monitored Enterprise Edge telephone appear on the Answer button.

Answer buttons are good for attendants who monitor incoming calls for one or several other people. For example, an attendant can have appearances for three different managers on the answer buttons of the telephone.

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Answering calls 23

When an attendant answers a call for manager A the appearance stops at that manager’ set. This flexibility allows for another (simultaneous) call to come in on the same line. The same is true for manager B and manager C. When incoming call traffic becomes high, the calls can route to a Hunt Group to optimize call handling. For more information about Hunt Groups see Hunt Groups on page 81.

The Answer button setting in Feature settings programming allows you to determine what types of calls alert at the telephone. Your options are: Basic, Enhanced and Extended.

See the Enterprise Edge 2.0 Programming Operations Guide for more information about programming Answer buttons.

M7100 telephones have no Answer buttons assigned to monitor other sets, but can monitored.

You cannot make calls using Answer buttons. If two or more calls are ringing at a person’s telephone, the first call appears on the

attendant’s Answer button. Any following calls appear on intercom buttons, if they are available.

Tip

More than one attendant can have an Answer button for a single telephone, allowing two or more attendants to handle calls for a busy person.

Each telephone can handle calls for up to eight other people using a separate Answer button for each person.

Creating a Conference Call

ÄÜ

You can talk to two people immediately.

1. Make sure you have two calls, one active and one on hold.

2. Press ÄÜ.

3. Press the appropriate button to retrieve the held call (this action is automatic on the M7100 telephone).

You can create a conference when you are on a call.

1. Make a second call.

2. Press ÄÜ.

3. Press the button where the first call is on hold to create a conference.

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24 Answering calls

Only the person who established the conference can process the conference by using the procedures described in this section.

Tip

You can create a conference by releasing privacy on a call. See Turning

Privacy on or off for a call on page 29.

Disconnecting one party

You can disconnect one party from a conference and continue talking to the other. On a M7208, M7310 or M7324 telephone:

1. Press the line button of the call that you want to disconnect. The call that you want to keep automatically gets put on hold.

2. Press Release. The call disconnects.

3. Press the line button of the held call to speak to the remaining person.

On a M7100 telephone:

1. Press Ä£Ü, to place one caller on hold. Press ú again, to put the caller you want to kept on hold.

2. Press Release. The call disconnects.

3. Press ú to speak to the remaining party.

Separate holding of two calls

For all Enterprise Edge telephones except the M7100 telephone, you place the two people in a conference call on hold separately so that they cannot talk to each other.

1. Press the line button of one person. The other person automatically gets put on hold.

2. Press ú. The second person gets put on hold. You can establish again the conference.

3. Take one call off hold.

4. Press ÄÜ.

5. Take the other call off hold.

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Answering calls 25

Putting a conference on hold

You can put a conference on hold, allowing the other two people to continue speaking to each other by pressing ú.

You can connect again to the conference by pressing either of the held line buttons. For the M7100 telephone, press ú.

Splitting a conference

You can talk with one person while the other person is on hold. On a M7208, M7310 or M7324 telephone:

1. Press the line button of the person with who you want to speak. The other person is automatically put on hold.

On a M7100 telephone:

1. Press Ä£Ü. The first party is on hold.

2. Press ú, if necessary, to switch parties.

You can establish again the conference.

3. Press ÄÜ.

4. Take the held call off hold. This is not necessary for the M7100 telephone.

Removing from a conference

Äàâ

You can remove from a conference, and connect the other two callers through your Enterprise Edge system.

Enter the Transfer feature code Äàâ. When you remove from a conference using the Transfer feature, and both callers

are from outside your system, one of the callers must have called you on a disconnect supervised line, or the call disconnects.

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26 Answering calls

Displays

3 parties only

Conference busy

You are trying to add a fourth p arty to y our confer ence call, or to join two conferences together. Release one call from the conference before adding another, or keep the two conferences separate.

You have tried to make a conference call, but your system is handli ng its maximum numb er of conference calls.

Line001 221 TRANSFER

Press held line

For other displays, see Common feature displays on page 121.

You are on a conference with the two lines or telephones shown. You can drop out of the con ference and leave the other two parties connected (Unsupervised Co nference) by pres sin g entering the Transfer feature code.

You have activated the Conference feature with one call active and another on hold. Press the line of the call on hold to bring that person into the conference.

Listening to a call as a group

To allow people in your office to listen in on a call using Group Listening, press

Ä¡âÛ.

You hear the caller’s voice through your telephone’s speaker. Continue to speak to the caller through the telephone receiver. Your telephone’s microphone is off, so the caller does not hear people in your office.

Canceling Group Listening

Group Listening cancels automatically when you hang up or when you press

Ä£¡âÛ.

TRANSFER

Tip

Keep the receiver away from the speaker, or you can hear feedback. The higher the volume, the more the feedback. Press when hanging up.

to prevent feedback

Using Handsfree/Mute

You must set the ability to use Handsfree to on or off for each telephone. Also program the type of Handsfree. See Changing Handsfree for a telephone on page

28. You must also turn on Handsfree for a telephone to use a headset.

Answering calls without lifting the receiver

1. Press the line button for the ringing call.

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Handsfree is not available for a M7100 telephone.

Tip

Direct your voice toward the telephone. The nearer you are to the telephone, the easier for the microphone to transmit your voice to your listener.

Making calls without lifting the receiver

2. Dial your call.

3. Speak normally.

Muting Handsfree

Answering calls 27

1. Press © to switch off the telephone microphone so that you can speak to a person in your office while you are on a handsfree call. The display reads

Microphone Muted.

Changing a normal call to handsfree

1. Press ©.

2. Hang up the receiver.

Changing a handsfree to a normal call

1. Lift the receiver.

Using Handsfree

Wait for your caller to finish speaking before you speak. The microphone and speaker cannot both be on at the same time. Your caller’s voice can be cut off if you both speak at the same time. Interruptions such as a tapping pencil can be loud enough to turn on your microphone and cut off your caller’s speech.

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28 Answering calls

To prevent a possible echo, keep the area around your telephone free of paper and other objects that can screen your microphone. Turn down the microphone’s volume (press the left end of Ã or Ã while speaking) to prevent echoes. When you change the volume level, both the microphone and speaker volume adjust to prevent feedback problems.

Place the telephone so that any unavoidable local noise (such as an air conditioner) is behind it. This position limits the amount of background noise.

Tip

In open office environments, use the receiver when handsfree communication is not necessary or when you need privacy during a call. Another option is to use a headset.

Changing Handsfree for a telephone

You can program the type of Handsfree used with each telephone or activate Handsfree Answerback.

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

There are three ways to set Handsfree for a telephone:

Displays

Handsfree:None CHANGE

Handsfree:Auto CHANGE

Handsfree:Std CHANGE

For other displays, see Common feature displays on page 121.

Handsfree is not available to the telephone.

You can make or answer a call without having to pick up the receiver or press ©. The telephone’s intern al microphone and speaker turn on automatically when you press a line or intercom button to make or answer a call.

A standard version of Handsfree described Using

Handsfree/Mute on page 26.

Both Auto and standard Handsfree allow you to use a headset with an Enterprise Edge telephone.

A Handsfree/Mute button is automatically assigned to a telephone programmed with Handsfree and always located in the lower right-hand corner of the telephone.

Handsfree Answerback

Handsfree Answerback allows you to answer a voice call without lifting the receiver. Handsfree Answerback is always turned off for a M7100 telephone.

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You can turn Handsfree Answerback on or off for a telephone programmed to use Handsfree.

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge 2.0 Programming Operations Guide.

Turning Privacy on or off for a call

Ä¡Ü

You can configure lines in your system to have automatic privacy. With a line not programmed with privacy, anyone with the line assigned to their telephone can join your call by pressing the line button. With a line programmed with privacy, one person at a time can use the line.

Privacy control cannot be for internal or conference calls. When another telephone joins a call, the participants on the call hear a tone, and a

message appears on the Enterprise Edge display. It is not possible to join a call without all hearing this tone.

Answering calls 29

Creating a conference by releasing privacy

With a line programmed with privacy, you can turn privacy off to allow another person with the same line to join in your conversation and form a conference. All the rules for a conference apply but there is one line in use, instead of the normal two. This means that you cannot split a conference set up using Privacy.

1. Press Ä¡Ü.

2. Tell the other person to press the line button and join your conversation.

Only two Enterprise Edge telephones and the external caller can take part in this kind of conference.

Making a call private

With a line programmed not to have privacy, you can turn privacy on for a call, preventing other people with the same line from joining.

Press Ä¡Ü.

Checking call length using Call Duration Timer

Äàà

By pressing Äàà, you can see how long you were on your last call, or how long you have been on your present call.

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30 Answering calls

Displays

221 02:47

The display shows the last call you made, or the current call, and the tota l elaps ed tim e in min utes and seconds.

Line061 01:45

You parked your last call. You cannot see the length of time a call was parked.

Disconnecting by accident

If you accidentally drop the receiver back into the telephone cradle while answering a call, you can retrieve the call.

Time

Press Ä¡âÜ to display the current date and time while you are on a call. Press Ä¡âß to display the static time. Press Ä £¡âß to cancel the static time feature.

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