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Enterprise Edge 2.0
Call Detail Recording
System Administration Guide
1-800-4 NORTEL
www.nortelnetworks.com
© 2000 Nortel Networks
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Contents
Contents 3
Introduction 7
About Enterprise Edge Call Detail Recording 7
Your Role as System Administrator 8
Enterprise Edge Unified Manager 9
The Comprehensive window 9
The Summary window 10
The Enterprise Edge Call Detail Recording keys 10
The Report Parameters window 11
The Report Options window 12
The Market Parameters window 13
The Prefix Bin Settings window 14
The Access Bin Settings and Suppress Length Settings window 15
The Commit window 16
The Clip File window 17
Configure Enterprise Edge Call Detail Recording 19
Enterprise Edge Call Detail Recording keys 19
Components of the Report Parameters window 21
Report formats and types 21
SL-1 reports 21
Norstar reports 22
Report Language 22
Report Filter 23
All 23
Outgoing Calls 23
Prefix 23
Account Code 24
Account Code Feature Code 24
Account Code list 25
Using Account Codes 25
Components of the Report Options window 27
Date Format 27
Header Format 27
DNIS Info 28
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4 Contents
Connect Char 28
Clip File Schedule 28
File size 29
Components of the Market Parameters window 31
Market Parameters 31
CLID with Name 31
Long CLID Support 31
CLID with Call Type 31
Support Call Charge 31
Answer Supervision 32
Call Filter Duration 32
Hospitality Record 32
Assign or Change Market Parameters 32
Components of the Prefix Bin Settings window 33
Prefix filter 33
Components of the Access Bin Settings and Suppress Length Settings
window 35
Access Bin Settings and Suppress Length Settings 35
SL-1 reports 37
Introduction 37
Report logs 37
SL-1 report types 37
SL-1 report field definitions 38
Line 1 38
Line 2 38
SL-1 report options 38
SL-1 Standard reports 39
SL-1 CLID reports 39
SL-1 Target line/Physical lines 40
Special station set numbers 40
Norstar reports 41
Introduction 41
Norstar report types 41
Norstar Standard reports 41
Norstar Call Information reports 42
Call Information report field definitions 42
Norstar Real Time report format 44
Norstar All report format 45
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Special station set numbers 46
Standard Hospitality record format 46
Target line/Physical lines 46
Busy reports 47
Direct Inward Dial (DID) busy 47
Target line busy 47
Bearer capability data 48
PRI Call-by-call service 48
Voice Over IP Calls 49
Dialed number identification service 49
Call connected digit separator 50
External call forward 51
Norstar report field definitions 52
Standard and CLID report formats 52
Real Time record format 53
Norstar Standard and CLID report description 53
Printable line descriptions 54
Norstar Real Time record description 57
Real Time Hospitality record format 58
Contents 5
Install CDRClient Application 59
Call Detail Recording Display 61
The CDRClient window 61
Call Record Security 63
Enterprise Edge Call Detail Recording Record Security 63
CDR Group User Administration 63
CDR User Management 64
Peer-to-peer networks 66
Glossary 67
Index 69
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6 Contents
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Introduction
About Enterprise Edge Call Detail Recording
Enterprise Edge Call Detail Recordin g is an application that records and reports call
activity. Each time a telephone call is made to or from your company, you can
record the information about the call. When the call is completed, you can print
information about the call in a report. Enterprise Edge Call Detail Recording can
also provide information on incoming calls as the events occur. This information is
recorded in a Real Time Call record.
Enterprise Edge Call Detail Recording provides information about:
• date and time of the call, and digits dialed
• the originating and the terminating line or station set
• whether an incoming call was answered
• elapsed time between origin of a call and when it was answered
• whether a call was transferred or put on hold
• call duration
• calls associated with Account codes
• incoming call Calling Line Identification (CLID) information
• Bearer Capability of the line in the call
• Hospitality records for room occupancy status
• Real Time records for ringing, DNIS, answered, unanswered, transferred, and
released events for incoming calls with CLID information and Hospitality room
occupancy status
Note: Enterprise Edge Call Detail Recording delivers Custom Local Area
Signalling Services (CLASS), Call Management Services (CMS),
Automatic Number Identification and Dialed Number Identification
Services (DNIS) in the form of CLID reports. This information is available
only if the appropriate Enterprise Edge server hardware is installed and the
service is available from your public telephone company. Contact your
Customer Service representative for more information.
You can use information collected by Enterprise Edge Call Detail Recording to:
• allocate telephone costs to departments or individuals
• charge back telephone costs to billable clients through Account codes
• determine whether the telephone system is being used efficiently
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8 Introduction
• guard against abuse of the telephone system
• provide immediate call information to database applications through Real Time
call records
• track changes in room occupancy status
Your Role as System Administrator
As System Administrator, you perform the initial and ongoing administration tasks.
Your tasks include:
• administering Enterprise Edge Call Detail Recording
• determining Account codes used as references for tracking telephone calls
• interpreting reports
SECURITY ALERT: Enterprise Edge Call Detail Recording provides
information such as the date and time of the call, digits dialed,
incoming call information and call time elapsed. This includes
sensitive and personal information such as telephone banking
numbers, credit card numbers and personal identification
numbers. Digits dialed are not maintained as confidential.
As System Administrator it is solely your responsibility to advise
the system users that their telephone dialing information can be
monitored and recorded.
Further, LAN based access to call records (passive or real time)
demands a greater emphasis on call record security. Limitations
and security arrangements can vary depending on the network
environment and how the customer administers and limits access
to the call records. Consult with the appropriate members of your
organization regarding the proper safeguards.
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Enterprise Edge Unified Manager
After you open Enterprise Edge Unified Manager, the Comprehensive window
appears. The Enterprise Edge navigation tree shows the following four keys:
• System
• Resources
• Services
• Management
The Comprehensive window
Enterprise Edge Unified Manager 9
1. On the navigation tree click the Enterprise Edge key and then click the
Services key.
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10 Enterprise Edge Unified Manager
2. Click the Call Detail Recording key.
The Summary window appears.
The Summary window
The Summary window shows the following four parameters:
Summary
•Name
•Status
•Version
•Description
The Enterprise Edge Call Detail Recording keys
From the Services folder, click the Call Detail Recording key.
Call Detail Recording shows the following five keys:
• Report Parameters
• Report Options
• Market Parameters
• Prefix Bin Settings
• Access Bin Settings
When you click on a key the window for that item appears.
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Enterprise Edge Unified Manager 11
The Report Parameters window
Use the Report Parameters window to configure the following parameters:
Format Report Type
SL-1 SL-1 Standard
Norstar SL-1 CLID
Norstar Standard
Language Norstar CLID
English Norstar Real Time
French Norstar All
Danish
Swedish Report Filter
Dutch All
Spanish Outgoing
Prefix
Feature Code Account Code
F900-999
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12 Enterprise Edge Unified Manager
The Report Options window
Use the Report Options window to configure the following parameters:
Date Format MM/DD/YY DD/MM/YY YY/MM/DD
Header Format Line/Station Source/
Destination
DNIS Info Disable Enable
Connect Char Disable Enable
Clip File Schedule Daily Weekly Monthly File size
File size (100KB) 14 (1,400 KB)
Note: Some of the above parameters are market specific. If the parameter value
does not match the trunk property, Enterprise Edge Call Detail Recording
can produce incorrect reports. If you are using a Call Accounting package
to process reports, consult your software vendor before you make any
changes. File size is used only when this option is selected in the Clip File
Schedule.
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Enterprise Edge Unified Manager 13
The Market Parameters window
Use the Market Parameters window to configure the following parameters:
CLID with
Name
Disable Disable Disable Disable Disable 0-30 Sec. Disable
Enable Enable Enable Enable Enable Enable
Long CLID
Support
CLID with
Call Type
Support Call
Charge
Answer
Supervision
Call Filter
Duration
Hospitality
Record
Note: Some of the above parameters are market specific. If the parameter value
doesn’t match the trunk property, Enterprise Edge Call Detail Recording
can produce incorrect reports. If you are using a Call Accounting package
to process reports, consult your software vendor before you make any
changes.
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14 Enterprise Edge Unified Manager
The Prefix Bin Settings window
Use the Prefix Bin Settings window to configure the Prefix parameters 1 to 8.
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Enterprise Edge Unified Manager 15
The Access Bin Settings and Suppress Length Settings window
Use the Access Bin Settings window to configure parameters for Access Bin
Settings 1 to 5 and Suppress Length Settings 1 to 5.
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16 Enterprise Edge Unified Manager
The Commit window
Under Enterprise Edge Unified Manager, Call Detail Recording Administration
maintains a copy of all options and parameters internally. Changes made are not
applied until the Commit option is selected or the system is rebooted. Make the
changes required to all parameters. When changes are complete, select Commit to
apply the changes.
To make and apply changes:
1. From the Enterprise Edge key, click the Services key.
2. Click the Call Detail Recording key.
3. Click Report Parameters.
The Report Parameters window opens.
4. From the Configuration menu, choose Commit.
Changes made to parameters are applied and a new header is generated in the Call
Detail Recording log file.
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Enterprise Edge Unified Manager 17
The Clip File window
The current file log is not accessible when Enterprise Edge Call Detail Recording
Service is running. Under the Enterprise Edge Unified Manager, Call Detail
Recording Administration closes the current log file and creates a new log file, with
a new header, while Service is running. Files are automatically clipped at 1,400 KB.
To clip the file log:
1. From the Enterprise Edge key, click the Services key.
2. Click the Call Detail Recording folder.
3. Click any one of the five keys.
A window opens.
4. From the Configuration menu, choose Clip File.
5. Assign the Clip File schedule Daily, Weekly, Monthly or by File size.
Note: Data file size limit for clipping is changeable. File size ranges from 10
(1,000 KB) to 50 (5,000 KB).
The format for the data file extension created is YYYYMMDDHHMMSS. Files are
stored in the Data Directory specified during installation. The recommended default
is D:\Data Files\Nortel Networks\Call Detail Recording.
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18 Enterprise Edge Unified Manager
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Configure Enterprise Edge Call Detail Recording 19
Configure Enterprise Edge Call Detail Recording
Enterprise Edge Call Detail Recording keys
The Enterprise Edge Call Detail Recording comprehensive keys are:
• Report Parameters
• Report Options
• Market Parameters
• Prefix Bin Settings
• Access Bin Settings
Enterprise Edge Call Detail Recording uses configuration parameters to specify the
kinds of calls to be reported as well as the report type and format. Each parameter
can be changed at any time.
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20 Configure Enterprise Edge Call Detail Recording
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Components of the Report Parameters window 21
Components of the Report Parameters window
Report formats and types
Enterprise Edge Call Detail Recording generates both Norstar and SL-1 report
types. SL-1 offers two report formats: Standard and CLID. Norstar offers four
report formats: Standard, CLID, Real Time and All.
Note: The Report format default is SL-1. The Report type default is Standard.
SL-1 reports
Use the SL-1 report format when you are supplying the Enterprise Edge Call Detail
Recording output to legacy commercial call accounting packages or equipment.
This report format supports recording Standard report type as well as the Calling
Line Identification (CLID) report type.
The SL-1 CLID report prints the CLID information only if the information is
delivered. Otherwise, it records the call in SL-1 Standard report type.
The SL-1 report format does not support the recording of Bearer Capability and
DDI Busy reports.
Note: For more information about SL-1 reports, refer to SL-1 reports on page 37.
Assign the SL-1 report type
Assign the SL-1 report type from the Report Parameters window. There are two
choices:
• Standard
•CLID
To assign or change Report Parameters:
1. Click the Report Parameters key.
The Report Parameters window opens.
2. In the Format list box, select SL-1.
3. In the Report Type list box, select Standard or CLID.
Note: Enterprise Edge Call Detail Recording reports only the CLID Information
for lines that are capable of delivering CLID. Calls on non-CLID capable
lines are reported in SL-1 Standard report format.
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22 Components of the Report Parameters window
Norstar reports
Use the Norstar report format for more detailed and concise call reports.
Note: For more information about Norstar reports, refer to Norstar reports on page
41.
Assign the Norstar report type
Assign the Norstar report type from the Report Parameters window. There are four
choices:
• Standard
•CLID
• Real Time
• All (includes Standard call information with CLID and Real Time call
information)
To assign or change Report Parameters:
1. Click the Report Parameters key.
The Report Parameters window opens.
2. In the Format list box, select Norstar.
3. In the Report Type list box, select Standard, CLID, Real Time or All.
Report Language
If your Enterprise Edge server supports other languages, select either English or one
of the alternate languages. The Report Language default is English.
To assign or change the Report Language:
1. Click the Report Parameters key.
The Report Language window opens.
2. From the Report Language list box, select English or an alternate language.
Note: The Report Language you select only affects Enterprise Edge Call Detail
Recording reports. The language assigned to each telephone determines the
language used in the Account codes.
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Report Filter
The Report Filter option allows you to specify the type of calls to be collected.
Select one of the following:
• All calls
• Outgoing calls only
• Calls that match the prefix strings on long distance
• Calls with Account codes only
Only one of the above reports can be selected at a time. The Report Filter default is
All and can be changed from the Enterprise Edge Call Detail Recording Report
Parameters window.
All
Enterprise Edge Call Detail Recording reports all incoming and outgoing calls.
Outgoing Calls
Components of the Report Parameters window 23
Enterprise Edge Call Detail Recording reports only outgoing calls. Incoming calls
are not reported.
Prefix
Enterprise Edge Call Detail Recording reports calls matching the pre-determined
long distance digit strings.
If you select the Prefix Report filter, you must also specify the prefix digits. The
purpose of the Prefix option is to report only long distance calls, calls to certain area
codes or calls to specific numbers.
If the first digits dialed match one or more of the programmable prefix strings, the
call is reported, otherwise the call is not reported. You can have a maximum of eight
prefix strings assigned at one time. The maximum length for each prefix string is
eight digits.
Note: The Prefix filter defaults are 0, 1, 90, 91, 411 and 9411. The maximum
number of digits allowed is eight. Invalid Password attempts are reported
regardless of the Report Filter selected.
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Account Code
Enterprise Edge Call Detail Recording reports only calls with account codes
associated with them.
To assign or change a Report Filter:
1. Click the Report Parameters key.
The Report Parameters window opens.
2. In the Report Filter option, select All, Outgoing, Prefix or Account Code.
3. Click the OK button.
Account Code Feature Code
Account Codes allow you to cross-reference telephone calls from your company to
different clients or for telephone activities.
Before Account Codes can be entered by users, a Feature Code must be established.
This Feature Code is any number between 900 and 999 and ranges from one to 12
digits long. The Feature Code default is the first available Feature Code from the
Enterprise Edge server (usually 900).
When Enterprise Edge Call Detail Recording is connected to the server, a default
Feature Code is requested from the Enterprise Edge server. View or modify the
Feature Code from the Enterprise Edge Call Detail Recording Report Parameters
window.
Note: The Account Code
To assign or change the Feature Code:
1. Click the Report Parameters key.
The Report Parameters window opens.
2. In the Feature Code list box, enter any number between 00 and 99. The first
digit (9) is provided.
Now users can enter the appropriate Account Code to the call.
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Components of the Report Parameters window 25
Account Code list
Account Codes create a reference for tracking telephone calls. For example,
someone contacting a billable client enters an assigned code each time a call was
placed to that client.
Account Codes are from one to 12 digits long. Account Codes cannot contain
symbols such as (*) or (#). An example of an Account code list appears below.
Account code Description
11127 Pat
37 Field Support
239 Liza
45 Roger
1552 Monique
53 Modern Ways Limited
100 Long distance
IMPORTANT: Remember to provide your colleagues with the Enterprise Edge
Call Detail Recording Feature Codes and the Account Code list.
Using Account Codes
You can associate Account Codes with any incoming or outgoing calls. You can
enter the Account Codes from any Enterprise Edge telephone by first entering the
Feature Code (F9_ _).
You can enter an Account Code any time during a call. However, you cannot enter
the Account Code when a call is on hold or when a configuration session is in
progress.
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Components of the Report Options window 27
Components of the Report Options window
Date Format
The Date Format includes the day, month and year. There are three date formats.
Select one of the following:
• MM/DD/YY
• DD/MM/YY
• YY/MM/DD
The default Date Format is MM/DD/YY. This parameter affects only the Norstar
Record Format. It is intended to provide market compatibility.
To assign or change the Date Format:
1. Click the Report Options key.
The Report Options window opens.
2. In the Date Format list box, select MM/DD/YY, DD/MM/YY or
YY/MM/DD.
Header Format
There are two kinds of Header Format. Select one of the following:
• Line/Station
• Source/Destination
The Header Format default is Line/Destination. This parameter applies to the
Norstar Record Format only.
The Line/Station format always reports the line number followed by the station
number. The Source/Destination format always reports the number placing the call
followed by the number receiving the call. Incoming calls are reported in the Line/
Station format. Outgoing calls are reported in the Station/Line format.
To assign or change the Header Format:
1. Click the Report Options key.
The Report Options window opens.
2. In the Header Format list box, select Line/Station or Source/Destination.
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DNIS Info
The Dialed Number Identification Service or DNIS provides the number the caller
dialed to reach the Enterprise Edge system.
DNIS Info parameter provides two choices: enabled or disabled. The DNIS Info
default is enabled. This parameter applies to the Norstar Record Format only. Not
all trunks support DNIS.
To enable or disable the DNIS Info options:
1. Click the Report Options key.
The Report Options window opens.
2. In the DNIS Info list box, select Enable or Disable.
Connect Char
Normally, Enterprise Edge Call Detail Recording reports all the digits the user
dialed to connect a call. The digits can include digits responding to prompts from
an Auto-attendant, extension transfer or voice mail service. To facilitate the
identification of digits dialed to connect the call and digits dialed after the call is
connected, an option is available to insert an “!” between them.
The Connect Char parameter provides two choices: enabled or disabled. The
Connect Char default is disabled.
To enable or disable the Connect Char options:
1. Click the Report Options key.
The Report Options window opens.
2. In the Connect Char list box, select Enable or Disable.
Note: Some of the Report Options parameters are market specific. If the para meter
value doesn’t match the trunk property, Enterprise Edge Call Detail
Recording can produce incorrect reports. If you are using a Call Accounting
package to process reports, consult your software vendor before you make
any changes.
Clip File Schedule
By default, the Enterprise Edge server clips t he data files when the file size reaches
the maximum of 1,400 kilobytes (KB). You can change the file schedule to clip at
regular intervals. The Clip File Schedule options are:
• daily: at midnight
• weekly: Sunday at midnight
• monthly: the first day of each month at midnight
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• file size: from 1,000 KB and 5,000 KB
File size
Data file size limit for clipping is changeable. File size ranges from 10 (1,000 KB)
to 50 (5,000 KB).
Note: The File size parameter is not used when a regular interval is assigned.
Components of the Report Options window 29
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30 Components of the Report Options window
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Components of the Market Parameters window 31
Components of the Market Parameters window
Market Parameters
There are seven Market Parameters. The seven Market Parameters are:
• CLID with Name
• Long CLID Support
• CLID with Call Type
• Support Call Charge
• Answer Supervision
• Call Filter Duration
• Hospitality Record
CLID with Name
Enterprise Edge Call Detail Recording reports the CLID name of each call. This
parameter can be enabled or disabled at any time. The name CLID default is
enabled. This parameter applies to the Norstar Record Format only. Not all trunks
support Name CLID.
Long CLID Support
Enterprise Edge Call Detail Recording supports long CLID digit reporting. The
Long CLID default is disabled. This parameter is market specific. Do not change
the default unless the trunk supports this feature.
CLID with Call Type
Enterprise Edge Call Detail Recording supports long distance or unknown call
types. The Call Type default is enabled. This parameter applies to the Norstar
Record Format only. Do not change the default unless the trunk supports this
feature.
Support Call Charge
Enterprise Edge Call Detail Recording supports charges on calls. The Call Charge
default is disabled. This parameter is market specific. Do not change the default
unless the trunk supports this feature.
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32 Components of the Market Parameters window
Answer Supervision
Enterprise Edge Call Detail Recording identifies the telephone number answering
outgoing calls. The Answer Supervision default is disabled. This parameter is
market specific. Do not change the default unless the trunk supports this feature.
Call Filter Duration
Enterprise Edge Call Detail Recording reports the length of all outgoing calls. The
Call Filter Duration default is 2 seconds. The duration range is zero to 30 seconds.
Hospitality Record
Enterprise Edge Call Detail Recording represents four states of room occupancy:
vacant, basic, mid and full. Room number lengths range from one to five digits.
Assign or Change Market Parameters
To assign or change the Market Parameters:
1. Click the Market Parameters key.
The Market Parameters window opens.
2. From the CLID With Name list box, select Enable or Disable.
3. From the Long CLID Support list box, select Enable or Disable.
4. From the CLID With Call Type list box, select Enable or Disable.
5. From the Support Call Charge list box, select Enable or Disable.
6. From the Answer Supervision list box, select Enable or Disable.
7. In the Call Filter Duration box, enter a number between 0 and 30.
8. In the Hospitality Record box, select Enable or Disable.
Caution: Some of the Report Options parameters are market
specific. If the parameter value doesn’t match the trunk property,
Enterprise Edge Call Detail Recording can produce incorrect
reports. Changing the Market Parameters can affect some Access
Bin Settings or Suppress Length Settings parameters. If you are
using a Call Accounting package to process reports, consult your
software vendor before you make any changes.
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Components of the Prefix Bin Settings window 33
Components of the Prefix Bin Settings window
Prefix filter
If you select the Prefix filter, you must also specify the prefix digits. The purpose
of the Prefix option is to report all lo ng distance ca lls, calls to certai n area codes or
calls to specific numbers.
If the first digits dialed match one or more of the programmable prefix strings, the
call is reported, otherwise the call is not reported. You can have a maximum of eight
prefix strings assigned at one time. The maximum length for each prefix string is
eight digits.
Note: The defaults are 0, 1, 90, 91, 411 and 9411. A maximum of eight digits is
allowed.
To assign or change a Prefix filter:
1. Click the Prefix Bin Settings key.
The Prefix Bin Settings window opens.
2. In the Prefix 1 list box, enter the prefix number.
3. In the Prefix 2 through Prefix 8 list boxes, enter the prefix numbers as
required.
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34 Components of the Prefix Bin Settings window
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Components of the Access Bin Settings and Suppress Length Settings window 35
Components of the Access Bin Settings and
Suppress Length Settings window
Access Bin Settings and Suppress Length Settings
Access Bin Settings codes are used to access certain long distance carriers. Personal
Identification N umbers (PIN) can b e associated with these codes. Th e long distance
user dials the code of the carrier (up to five digits) followed by the PIN (0 to 16
digits), followed by the telephone number to make long distance calls. Access Bin
Settings provide security to the long distance user by suppressing the printing of the
PIN in the output reports.
You can have up to five codes assigned at any one time. Each code is a maximum
of five digits and can be associated with a suppression number equal to the length
of the PIN. The first digits dialed are compared to the Access Bin Settings. If there
is a match, the next digits are suppressed. The number of digits suppressed equals
the value in the suppress field for that code. Only the Access B in Settings numbers
and the remaining digits (excluding the PIN) are printed in the output report.
To enter or change the Access Bin Settings or Suppress Length Settings:
1. Click the Access Bin Settings key.
The Access Bin Settings Suppress Length Settings window opens.
2. In the Access 1 list box, enter the access code.
3. In the Access 2 through Access 5 list boxes, enter the access code as required.
4. In the Suppress 1 list box, enter the Suppression Setting.
5. In the Suppress 2 through Suppress 5 list boxes, enter the Suppression
Setting as required.
Note: Up to 16 digits can be suppressed following the Access Bin Settings.
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36 Components of the Access Bin Settings and Suppress Length Settings window
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SL-1 reports
Introduction
Use the SL-1 report when the you are supplying the output to legacy commercial
accounting package or equipment. SL-1 reports are in the form of one or two lines
in ASCII characters.
This section describes the SL-1 reports. It explains how to interpret the reports.
Report logs
Report logs are saved directly into the Enterprise Edge Call Detail Recordin g LOG
directory. Use logs for call accounting processing and call activity review.
To download report logs:
1. From the Enterprise Edge Unified Manager login window, enter the user ID
and password.
SL-1 reports 37
2. From the Tools menu, select Web Download.
3. From the Call Detail Recording section, click the log file.
4. Save the log file to the designated directory.
SL-1 report types
The Enterprise Edge Call Detail Recording supports two different SL-1 report
types:
• SL-1 Standard report
• SL-1 CLID report
The SL-1 CLID format is similar to the SL-1 Standard format with the addition of
CLID information. For lines that do not support CLID or when no CLID
information is delivered from the Enterprise Edge server, calls report in an SL-1
Standard report format.
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38 SL-1 reports
SL-1 report field definitions
The field definitions for lines 1 and 2 SL-1 reports are summarized below:
Line 1
Column Name Format Definition
1 RecType Y report type
2 Blank Blank space
3-5 RecNo XXX report seq number
6 Blank Blank space
7-8 CustNo 00 Customer number
9 Blank Blank space
10-16 OrigID TXXXXXX Line number
DNXXXX STN number
CF00001 Conference number
17 Blank Blank space
18-24 TerID TXXXXXX Line number
DNXXXX STN number
25-37 Blank Blank space
38-48 TimeStamp MM/DD
49 Blank Blank space
50-57 Duration HH:MM:SS Call duration
58 Blank Blank space
59-90 Digits XXX...X Dialed digits
50-61 AccCode XXX...X Account code (C report)
Time stamp
HH:MM
Line 2
Column Name Format Definition
3-18 CLID XXX...X CLID number
SL-1 report options
Enterprise Edge Call Detail Recording generates the following SL-1 report types:
Letter code Report option
I Initialization report
N Normal report
S Start report
E End report
A Authorization report
C Charge report
M Conference Charge report
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The I report contains only the report type and time stamp. The S, E, M and C reports
do not contain the duration field. The E report does not contain any dialed digits.
Note: The I report does not contain Call Information number; all other report types
will contain the Call Information number (if delivered).
SL-1 Standard reports
Using the field definition and report options describes above, an example of an
outgoing call on line 52 that is placed by station set 7425 appears below.
N 027 00 DN7425 T052000 04/04 14:03 00:01:32 5551212
An example of an incoming call on line 47 that is answered by station set 2221
appears below.
N 028 00 T047000 DN2221 04/04 14:22 00:12:04
An example of an outgoing call on line 38 is placed by station set 7447 and
transferred to station set 2221 appears below.
S 029 00 DN7447 T038000 04/04 15:02 8761344
E 030 00 T038000 DN2221 04/04 15:07
SL-1 reports 39
An example of a two line conference call with two outgoing calls appears below.
S 000 01 DN6545 T038000 04/04 12:23 9369552
E 001 01 CF0001 T038000 04/04 12:27
S 002 01 DN6789 T047000 04/04 12:23 8082635
E 003 01 CF0001 T047000 04/04 12:27
SL-1 CLID reports
The SL-1 CLID report consists of two lines. The CLID information, if available, is
presented in the third character position of the second line.
The CLID number is always 16 digits. Any missing numbers are represented by an
“x.” If there is no CLID Information available then no CLID Information report is
delivered.
Some examples of SL-1 CLID format reports are shown below:
An incoming call on line 38 is answered by station set 2221 with CLID enabled and
the CLID number available is 4032919000.
N 034 00 T038000 DN2221 04/04 15:32 00:10:24
4032919000xxxxxx
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An incoming call on line 37 is answered by station set 2211 with Call Information
enabled, and the CLID number is not available.
N 035 00 T037000 DN2211 04/04 14:22 00:12:04
Note: The report is the same as the SL-1 Standard report.
An incoming call on line 38 is answered by station set 7447 and transferred to
station set 2223. Call Information is enabled and the Call Information number
available is 4032919001 as shown below.
S 029 00 T038000 DN7447 04/04 15:02
4032919001xxxxxx
E 030 00 T038000 DN2223 04/04 15:07
4032919001xxxxxx
SL-1 Target line/Physical lines
When target lines are used on digital trunks, reports show both the target line
number and the physical line number.
An example of an incoming call on target line 103 appears below. The physical line
is 37 and is transferred to another station set.
S 029 00 T037103 DN7499 04/04 15:02
E 030 00 T037103 DN7370 04/04 15:07
Special station set numbers
Two special station set numbers are reserved by Enterprise Edge Call Detail
Recording to represent special e ntities in the Enterprise Edge server that can answer
calls. It is important to know these spec ial e nti tie s to interpre t t he reports c orre ctly.
The following are the known station set entities defined:
• Auto Attendant
• Remote Pager
When the Auto Attendant answers incoming calls, the station set number reports as
0 (zero). When an incoming call is answered by Remote Pager, the station set
number reports as 7.
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Norstar reports
Introduction
Use Norstar reports when the you assign the Enterprise Edge Call Detail Recording
output to a printer or Call Accounting package designed to use the Norstar report.
This section describes the Norstar report. It explains how to interpret the reports.
Norstar report types
The Enterprise Edge Call Detail Recording supports four different Norstar report
types:
• Standard report
• CLID report
• Real Time report
Norstar reports 41
• All report
Norstar Standard reports
Norstar Standard reports always start with a header line indicating the date (MM/
DD/YY) time (HH/MM/SS), LINE field and STN field. The reports have at least
one event line showing an event and time stamp.
An example of an Outgoing call in Standard format appears below.
-------- 04/04/99 11:39:43 LINE = 0003 STN = 7425
00:00:00 OUTGOING CALL
DIGITS DIALED 5551212
00:00:37 ACCOUNT CODE 87
00:12:59 CALL RELEASED
An example of an Incoming Call in Standard format appears below.
-------- 04/04/99 12:00:01 LINE = 0083 STN = 7726
00:00:00 INCOMING CALL RINGING 0:32
00:00:39 HOLD
00:01:12 UNHOLD
00:02:47 CALL RELEASED
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Norstar Call Information reports
When you select this option, CLID information received from the Enterprise Edge
server for an incoming call prints between the report header and the event lines.
There is one occurrence of CLID information per call. If no CLID information is
received, no CLID field appears in the report.
If you need Slave CLID information, you must configure the Master Enterprise
Edge Call Detail Recording to receive CLID information. You must configure The
Master Enterprise Edge Call Detail Recording to print SL-1 CLID report format or
Norstar CLID report format.
Note: Enterprise Edge Call Detail Recording reports CLID information only for
lines that are capable of delivering CLID. You must configure the
Enterprise Edge server to enable delivering CLID information.
Call Information report field definitions
The first Call Information line after the header line is the CALLING NUMBER:
• maximum of 11 characters
• if the number is truncated, the 11 digits received are preceded by “/”
• if only partial CLID number was received, the digits are followed by an “x”
• UNKNOWN (if no data is received in the number field)
The second Call Information line is the NAME:
• Name (maximum 15 characters)
• UNKNOWN (if no name is received in the name field)
The third Call Information line is the call type indicating if the call is a long distance
call or otherwise:
• LONG DISTANCE
• UNKNOWN (if no call type information is received)
An example of an incoming call in the CLID format appears below.
-------- 04/04/99 11:12:01 LINE = 0013 STN = 7465
CALLING NUMBER 4032919123
NAME UNKNOWN
UNKNOWN
BC = SPEECH
00:00:00 INCOMING CALL RINGING 0:32
00:00:39 HOLD
00:01:12 UNHOLD
00:02:47 CALL RELEASED
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Norstar reports 43
An example of an abandoned (no answer) incoming call in CLID format appears
below.
-------- 04/04/99 20:30:00 LINE = 0035
CALLING NUMBER 4032919123
NAME UNKNOWN
UNKNOWN
BC = SPEECH
00:00:00 NO ANSWER RINGING 3:15
An example of a call report with CLID number truncated appears below.
-------- 04/04/99 11:12:01 LINE = 0013 STN = 7465
CALLING NUMBER /12345678901
NAME UNKNOWN
UNKNOWN
BC = SPEECH
00:00:00 INCOMING CALL RINGING 0:32
00:00:39 HOLD
00:01:12 UNHOLD
00:02:47 CALL RELEASED
An example of a call report with only partial CLID number appears below.
-------- 04/04/99 11:12:01 LINE = 0013 STN = 7465
CALLING NUMBER 1234567890x
NAME UNKNOWN
UNKNOWN
BC = SPEECH
00:00:00 INCOMING CALL RINGING 0:32
00:00:39 HOLD
00:01:12 UNHOLD
00:02:47 CALL RELEASED
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Norstar Real Time report format
Real Time call records are one line long. All Real Time records begin with an
asterisk (*) to differentiate them from non-Real Time call records. Real Time
records are generated only when CLID Information is available. Records are
generated only for the following five call states and four Hospitality record types:
• Ringing is represented by the letter “G”
• Dialed Number Identification Service (DNIS) is represented by the letter “D”
• Answered is represented by the letter “A”
• No Answer is represented by the letter “N”
• Transfer is represented by the letter “T”
• Released is represented by the letter “R”
• Hospitality vacant is represented by the letters “H V”
• Hospitality basic is represented by the letters “H B”
• Hospitality mid is represented by the letters “H M”
• Hospitality full is represented by the letters “H F”
The RINGING call state is unique to Real Time records because it indicates a
ringing line as soon as Enterprise Edge Call Detail Recording received the CLID
Information.
The Dialed Number Identification Service (DNIS) record is reported only if the line
delivers the DNIS information. If present, it follows right after the RINGING
record.
An example of a call, ringing with DNIS, answered and released appears below.
*030198 154615 0019 6137635114 John Doe U G
*030198 154615 0019 6137635114 4037352000 U D
*030198 154623 0019 7832 6137635114 John Doe U A
*030198 154831 0019 7832 6137635114 John Doe U R
An example of a transferred call appears below.
*041197 094105 0003 2919000 Alan Smith U G
*041197 094105 0003 2919000 7305432 U D
*041197 094111 0003 7344 2919000 Alan Smith U A
*041197 094156 0003 7440 2919000 Alan Smith U T
*041197 094414 0003 7440 2919000 Alan Smith U R
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Norstar reports 45
Real time records are printed when the events occur. The record information can be
used to drive external PC database applications. One such application is to locate
customer information stored in the database by extracting the CLID information from
the Real time records.
Norstar All report format
When this option is selected, Standard, CLID Information and Real Time records
are provided.
An example of a call record when All is selected appears below. The RINGING
records show the time when the call is received with CLID Information, not t he time
when it started alerting. The call is answered 15 seconds after the ringing began. It
is transferred 25 seconds after it is answered and is released two minutes after it was
transferred.
*030298 154920 0022 4032919000 UNKNOWN D G
*030298 154920 0022 4032919000 8002349876 D D
*030298 154935 0022 7101 4032919000 UNKNOWN D A
*030298 155000 0022 7169 4032919000 UNKNOWN D T
*030298 155200 0022 7169 4032919000 UNKNOWN D R
-------- 03/02/98 15:49:20 LINE = 0022 STN = 7101
CALLING NUMBER 4032919000
NAME UNKNOWN
LONG DISTANCE
DNIS NUMBER 8002349876
BC = SPEECH
00:00:00 INCOMING CALL RINGING 0:15
00:00:20 HOLD
00:00:25 TRANSFERRED
-------- 03/02/98 15:50:00 LINE = 0022 STN = 7169
00:00:00 FROM TRANSFER
00:00:00 UNHOLD
00:02:00 CALL RELEASED
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Special station set numbers
Two special station set numbers are reserved by Enterprise Edge Call Detail
Recording to represent special e ntities in the Enterprise Edge server that can answer
calls. It is important to know these spec ial e nti tie s to interpre t t he reports c orre ctly.
The following are the known station set entities defined:
• Auto Attendant
• Remote Pager
When the Auto Attendant answers incoming calls, the station set number reports as
0 (zero). When an incoming call is answered by Remote Pager, the station set
number reports as 7.
Standard Hospitality record format
This Hospitality record represents four states of room occupancy: vacant, basic, mid
and full. Room number lengths range from one to five digits.
An example of a Standard Hospitality record showing room 12345 status set to
vacant appears below.
-------- 23/01/98 23:49:00 STN = 12345
HOSPITALITY VACANT
An example of a Standard Hospitality record showing room 7324 status set to
vacant appears below.
-------- 23/01/98 23:49:00 STN = 7324
HOSPITALITY VACANT
An example of a Standard Hospitality record showing room 732 status set to basic
appears below.
-------- 23/01/98 23:49:00 STN = 732
HOSPITALITY BASIC
An example of a Standard Hospitality record showing room 73 status set to mid
appears below.
-------- 23/01/98 23:49:00 STN = 73
HOSPITALITY MID
An example of a Standard Hospitality record showing room 7 status set to full
appears below.
-------- 23/01/98 23:49:00 STN = 7
HOSPITALITY FULL
Target line/Physical lines
When target lines are being used on digital trunks, the Enterprise Edge Call Detail
Recording reports show both the target line and the physical line number.
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An example of an Incoming call on a target line appears below. The target line
number is 101 and the physical line number is 38. The call is answered by station
set 7468.
-------- 12/12/97 12:00:01 LINE = 0101 STN = 7468
00:00:00 INCOMING CALL
LINE = 0038
00:28:33 CALL RELEASED
Busy reports
There are two Enterprise Edge Call Detail Recording busy reports:
• Direct Inward Dial
• Target Line
Direct Inward Dial (DID) busy
This happens when a digital line is set up as a DID line requiring receive digits to
route the call through the Enterprise Edge server via a target line. If all target line
destinations are busy, and the Enterprise Edge server is programmed to return busy
instead of routing the call to the prime station set, Enterprise Edge Call Detail
Recording reports busy.
Norstar reports 47
-------- 03/02/99 15:09:32 LINE = 0235
00:00:00 BUSY
LINE = 0035
Target line busy
This happens when a target line is involved with a call, and a second incoming call
tries to use the same line. Enterprise Edge Call Detail Recording reports busy, but
does not include the target line information.
-------- 03/02/99 14:36:02 LINE = 0035
00:00:00 BUSY
Enterprise Edge Call Detail Recording reports busy only if the Enterprise Edge
server is programmed to provide busy treatment.
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Bearer capability data
When you set Enterprise Edge Call Detail Recording to report in Norstar CLID
format, Enterprise Edge Call Detail Recording supports the reporting of Bearer
capability associated with the call as part of the CLID report. An example of an
incoming call with Bearer capability data appears below.
-------- 12/03/99 14:36:00 LINE = 0035
CALLING NUMBER 7355303
NAME UNKNOWN
UNKNOWN
BC = SPEECH
00:00:00 NO ANSWER RINGING 0:02
Note: This is supported only if the Enterprise Edge server supports Bearer
capabilities.
PRI Call-by-call service
When the ISDN Primary Rate Interface (PRI) trunks is installed in the Enterprise
Edge server, the Enterprise Edge Call Detail Recording supports the reporting of
PRI Call-by-call service as part of the CLID call records in Norstar CLID format.
Both the service type and service ID for incoming and outgoing calls are reported
in the records. The following example illustrates an incoming call using the TIE
service with service ID 0 and the corresponding outgoing call using the PUBLIC
service.
-------- 01/01/98 01:38:00 LINE = 0001 STN = 221
CALLING NUMBER 6135551212
NAME UNKNOWN
UNKNOWN
DNIS NUMBER 9772210
BC = SPEECH
PRI SERVICE TIE 0
00:00:00 INCOMING CALL RINGING 0:00
00:01:35 CALL RELEASED
-------- 01/01/98 01:38:00 LINE = 0023 STN = 223
BC = SPEECH
PRI SERVICE PUBLIC
00:00:00 OUTGOING CALL
DIGITS DIALED 9772210
00:01:35 CALL RELEASED
Note: This is supported only if the necessary Enterprise Edge hardware is installed
and the PRI trunks are configured properly to deliver PRI call-by-call
service information.
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Voice Over IP Calls
Calls, both incoming and outgoing, that use the Voice Over IP protocol are included
in the CLID report. An example of an incoming call using Voice Over IP appears
below:.
-------- 12/03/99 14:36:00 LINE = 0035
CALLING NUMBER 7355303
NAME UNKNOWN
UNKNOWN
BC = SPEECH
VOIP CALL
00:00:00 NO ANSWER RINGING 0:02
Dialed number identification service
Certain trunk types support the delivery of Dialed Number Identification Service
(DNIS). Enterprise Edge Call Detail Recording supports the reporting of DNIS as
part of the CLID call reports when the information is delivered. DNIS reporting is
supported in both Norstar CLID format and Norstar Real Time format. An example
of an incoming call with DNIS information appears below
Norstar reports 49
-------- 01/01/99 01:38:00 LINE = 0001 STN = 221
CALLING NUMBER 6135551212
NAME UNKNOWN
UNKNOWN
DNIS NUMBER 9772210
BC = SPEECH
PRI SERVICE TIE 0
00:00:00 INCOMING CALL RINGING 0:00
00:01:35 CALL RELEASED
Note: This is supported only if the necessary Enterprise Edge hardware is installed
and the trunks supporting DNIS are configured properly to deliver DNIS
information.
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Call connected digit separator
Normally, Enterprise Edge Call Detail Recording re ports all the digits the user dials
to connect the call. The digits can include digits responding to prompts from the
Automated Attendants, extension transfer or voice mail service. To facilitate the
identification of digits dialed to connect the call and digits dialed after the call is
connected, an option is available to insert an “!” between them. An example of an
outgoing call with call connected digit separator appears below
-------- 01/01/99 01:38:00 LINE = 0023 STN = 223
BC = SPEECH
00:00:00 OUTGOING CALL
DIGITS DIALED 9772210!0132
00:01:35 CALL RELEASED
Note: Enterprise Edge Call Detail Recording cannot differentiate between
required digits to connect the call and extra digits dialed before the call is
connected. Not all Enterprise Edge servers support the delivery of call
connected signal and this feature can not be available for some Enterprise
Edge servers.
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External call forward
This happens when an extension is configured to externally forward calls in three
different situations: Call Forward All Calls (CFAC), Call Forwa rd Busy (CFB) and
Call Forward No Answer (CFNA). When an incoming call is unanswered and
externally forwarded, Enterprise Edge Call Detail Recording reports the call as
outgoing. Enterprise Edge Call Detail Recording reports the incoming line or
extension, the outgoing line, the extension responsible for the external call forward,
the reason for the external call forward and the digits dialled.
Note: For more information, refer to the Installation and Maintenance Guide that
came with your system.
An example of an Incoming Call on line 0001 being externally forwarded to line
0002 appears below. Extension 221 is responsible for the external call forward
event.
-------- 12/31/99 11:59:59 LINE = 0001 LINE = 0002
CALLING NUMBER 4032919123
BC = SPEECH
EXT CALL FWD STN = 221 REASON = CFAC
00:00:00 OUTGOING CALL
DIGITS DIALED 5551212
00:02:47 CALL RELEASED
Norstar reports 51
An example of an internal call being externally forwarded to line 0002 appears
below. Extension 222 originated the call. Extension 221 is responsible for the
external call forward event.
-------- 12/31/99 11:59:59 STN = 222 LINE = 0002
CALLING NUMBER 4032919123
BC = SPEECH
EXT CALL FWD STN = 221 REASON = CFAC
00:00:00 OUTGOING CALL
DIGITS DIALED 5551212
00:02:47 CALL RELEASED
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Norstar report field definitions
The following list shows all of the lines that can be printed by Enterprise Edge Call
Detail Recording in the Norstar report.
Standard and CLID report formats
0 1 2 3 4 5 6 7
1234567890123456789012345678901234567890123456789012345678901234567890
-------- MM/DD/YY HH:MM:SS LINE = XXXX STN = XXXXXXX
-------- MM/DD/YY HH:MM:SS LINE = XXXX LINE = XXXX
-------- MM/DD/YY HH:MM:SS LINE = XXXX
-------- MM/DD/DY HH:MM:SS
RECORD RESTART
00:00:00 INCOMING CALL RINGING 0:00
00:00:00 OUTGOING CALL
00:00:00 NO ANSWER RINGING 0:00
00:00:00 FROM TRANSFER
00:00:00 INVALID PASSWORD
00:00:00 HOLD
00:00:00 UNHOLD
00:00:00 ACCOUNT CODE 123
00:00:00 BUSY
DIGITS DIALED 9369552
00:00:00 CONFERENCE STN2 = 7425
00:00:00 CONFERENCE LINE2 = 0052
00:00:00 CONFERENCE END
00:00:00 RESTRICTI0N PASSWORD 99
00:00:00 CALL RELEASED
00:00:00 TRANSFERRED
00:00:00 FROM TRANSFER
RECORDS LOST
LINE = 0015
BC = SPEECH
BC = UNRESTRICTED DIGITAL
BC = RESTRICTED DIGITAL
BC = 3.1 kHZ AUDIO
BC = 7 kHZ AUDIO
BC = VIDEO
CALLING NUMBER 4032919123
CALLING NUMBER /12345678901
CALLING NUMBER 4032919123x
NAME Peter Pan
LONG DISTANCE
UNKNOWN
DNIS NUMBER 4032652300
PRI SERVICE PUBLIC
PRI SERVICE PRIVATE
PRI SERVICE TIE
PRI SERVICE FX
PRI SERVICE OUTWATS
PRI SERVICE SWITCHED DIGITAL
PRI SERVICE INWATS
PRI SERVICE INTL INWATS
PRI SERVICE 900
HOSPITALITY VACANT
HOSPITALITY BASIC
HOSPITALITY MID
HOSPITALITY FULL
EXT CALL FWD STN = 4221 REASON = CFAC
EXT CALL FWD STN = 4222 REASON = CFB
EXT CALL FWD STN = 4227 REASON = CFNA
VOIP CALL
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Norstar reports 53
Real Time record format
0 1 2 3 4 5 6 7
1234567890123456789012345678901234567890123456789012345678901234567890
*MMDDYY HHMMSS LINE STATION CLID NUMBER NAME/DNIS TYPE EVENT
*030193 154615 0019 6137635122 Alan Smith U G
*030193 154615 0019 6137635122 4032632300 U D
*030193 154615 0019 7343 6137635122 Alan Smith U A
*030193 154615 0019 7343 6137635114 Alan Smith U N
*030193 154615 0019 7343 6137635122 Alan Smith U T
*030193 154615 0019 7343 6137635114 Alan Smith U
*012398 234900 12345 H V
*012398 234900 12345 H B
*012398 234900 12345 H M
*012398 234900 12345 H F
R
Norstar Standard and CLID report description
For non-Real time Standard and CLID reports, each line has a maximum of three
fields (except for the header line).
The header line has a maximum of five fields:
• the first field is always eight dashes
• the second field is the date the call originated
• the third field is the time the call originated
• the fourth field is the line being used
• the fifth field is either the line or station using the line in the fourth field
Enterprise Edge Call Detail Recording reports calls based on events (change of call
states). The firs t field is the time the asso ciated event occu rred. The time is an of fset
from the start time of the call indicated in the header. The second field describes the
event associated wi th that call. Event s can be either a call sta te like hold or transfe r,
or a user action like account code entry. The third field is data that further describes
the action indicated in the second field.
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Printable line descriptions
The line below is the header line indicating the start of a call report, or the
continuation of a call report after a transfer. This report can have three, four or five
fields. The date and time reflect the date and time the call started. For incoming
calls, this is when the call is answered. For outgoing calls it is the time the line is
seized. The LINE field is fixed at four digits. The STN directory number (DN) can
be from two to seven digits in length. For Outgoing tandem calls, both the fourth
and the fifth field are LINE.
-------- MM/DD/YY HH:MM:SS LINE = XXXX STN = XXXXXX
The line below prints after the header line when Enterprise Edge Call Detail
Recording or the Enterprise Edge server re-starts.
RECORD RESTART
The line below prints after the header line (with all five fields) or after the CLID
Information. The time in the header line shows when t he call is answered. This time
minus the ringing duration (the third field) is when the call starts ringing.
00:00:00 INCOMING CALL RINGING 0:04
The line below prints after the header line (with all five fields). The time in the
header line field indicates when the call is initiated.
00:00:00 OUTGOING CALL
The line below prints after the header line when an incoming call is unanswered.
00:00:00 NO ANSWER RINGING 0:22
The line below prints when an incoming call receives busy treatment.
00:00:00 BUSY
The lines below print when the call is put on hold or taken off hold.
00:00:04 HOLD
00:00:06 UNHOLD
The lines below print at the start and the end of a conference. The third party in the
conference can be a second station set or a second line as indicated in the third field.
00:10:32 CONFERENCE STN2 = 7425
00:12:12 CONFERENCE LINE2 = 0052
00:12:45 CONFERENCE END
The line below prints when a call is transferred.
00:00:00 TRANSFERRED
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Norstar reports 55
The line below prints after the header line when a call was transferred. It indicates
the start of the call at the new station set that received the transfer.
00:00:00 FROM TRANSFER
The line below prints after the last state of a ca ll. It is followed by a c arriage re turn
and two line feeds so that there is a blank line before the start of the next call report.
00:00:00 CALL RELEASED
The line below prints when digits dialed appear in Outgoing call reports. A
maximum of 32 digits/characters can appear. If the call connected digit separator
option is enabled, an “!” appears between digits dialed before and after the call
connects.
DIGITS DIALED XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
DIGITS DIALED 123456789!1234
The line below prints when the user or caller enters an invalid password.
00:00:00 INVALID PASSWORD
The line below prints when an account code is entered. Account codes can be a
maximum of 12 digits.
00:00:00 ACCOUNT CODE XXXXXXXXXXXX
The line below prints when a password is entered. The password ID is a maximum
of two digits (00-99). The report indicates the password override ID and not the
password itself.
00:00:00 RESTRICTION PASSWORD XX
The line below prints as the last line of a call report if the call states are missed or
if a call is missed altogether. It is followed by a carriage return and two line feeds
so that there is a blank line before the start of the next call report.
REPORTS LOST
The line below prints identifying the physical line of an incoming call on a target
line. The line number is fixed at four digits (with leading zeros).
LINE = XXXX
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The lines below print when CLID information is available. The calling number
shown can be a maximum of 12 characters of which a maximum of eleven can be
digits. If a number received by the Enterprise Edge server is longer than eleven
digits, then a “/” is the first character, followed by the ele ven least significant digits.
The name can be a maximum of 15 characters. Each of the number and name can
show “UNKNOWN”. The third line is the call type. It shows either “LONG
DISTANCE” or “UNKNOWN” if call type information is not available. The DNIS
number, if available, appears after the call type. It is followed by the Bearer
Capability. The last line is the PRI Call-by-call service. It appears only if the PRI
service information is available.:
The lines below are printed when the room occupancy status of room 12345
changes to vacant.
CALLING NUMBER XXXXXXXXXXX
NAME XXXXXXXXXXXXXXX
UNKNOWN
DNIS NUMBER XXXXXXXXXX
BC = SPEECH
PRI SERVICE TIE XXXXX
VOIP CALL
-------- 23/01/98 23:49:00 STN = 12345
HOSPITALITY VACANT
The line below is printed when a call is externally forwarded. Extension 221 is
responsible for the external call forward event.
EXT CALL FWD STN = 221 REASON = CFAC
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Norstar reports 57
Norstar Real Time record description
The Real Time record is one line long beginning with an asterisk (*) to differentiate
it from other Norstar records. This record contains eight fields:
• Date in MMDDYY format
• Time in HHMMSS format
• Line number associated with the call
• Station Set number associated with the call
• CLID number
• CLID name or DNIS number
• Call type
•Call state
The first field is the date field and is a fixed length of six digits
(MMDDYY). The month, day or year are preceded with a leading 0 to keep the field
length fixed. For example, 010501 is January 5, 2001.
The second field is the time which is also a fixed field with six digits (HHMMSS).
There are no separators between hour, minute and second.
The third field is the line which is associat ed with the call bei ng tracked. The line is
fixed at four digits and can have leading zeros. For example, 0019 is line 19.
Because the Real Time Hospitality record does not use the third field it does not
contain any characters and appears blank.
The fourth field is the station s et number of the station set associated with the ca ll.
Station Set numbers can be from two to seven digits long. If the number is less than
seven digits there are no leading zeros because this field is not fixed. In the Real
Time Hospitality record the fourth field shows the room number. Room numbers
are one to five digits long.
The fifth field is the CLID Information field indicating the calling number. The
number can be a maximum of 12 characters (11 digits maximum and the “/” and “x”
character). There is always information in this field. If no number is available, either
UNKNOWN or PRIVATE appears in this field. Because the Real Time Hospitality
record does not use the fifth field it does not contain any characters and appears
blank.
The sixth field is the CLID name or DNIS information. The name can have a
maximum of 15 characters. If no name is available, UNKNOWN appears in this
field. This field is replaced by the DNIS information in “D” records. The DNIS can
have a maximum of 10 digits. In the Real Time Hospitality record the sixth field
shows the room occupancy status indicator.
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58 Norstar reports
The seventh field is the CLID call type which is either long distance (D) or
unknown (U).
The eight field indicates the call state of the Real Time record. This field always
contains a call state indicator and is followed immediately by a carriage return and
two line feeds.
Real Time Hospitality record format
This Hospitality record represents four states of room occupancy: vacant, basic, mid
and full. Room number lengths range from one to five digits.
An example of a Real Time Hospitality record showing room 12345 status set to
vacant appears below.
*012398 234900 12345 H V
An example of a Real Time Hospitality record showing room 7324 status set to
vacant appears below.
*012398 234900 7324 H V
An example of a Real Time Hospitality record showing room 732 status set to basic
appears below.
*012398 234900 732 H B
An example of a Real Time Hospitality record showing room 73 status set to mid
appears below.
*012398 234900 73 H M
An example of a Real Time Hospitality record showing room 7 status set to full
appears below.
*012398 234900 7 H F
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Install CDRClient Application
To install the CDRClient application:
1. Exit any Windows® programs that are running.
2. Disable any anti-virus programs that are running.
3. On the taskbar, click the Start button, point to Find and then click
Computer.
The Find: Computer dialog box appears.
4. In the Named list box, type the name of the Enterprise Edge server or select
the Enterprise Edge server from the list. If you do not know the name, ask
your System Administrator.
5. Click the Find Now button.
The Enterprise Edge server icon appears in the list below.
Install CDRClient Applic ation 59
6. Double-click the Enterprise Edge server icon.
The Enterprise Edge server window opens.
7. Double-click the NortelDT folder.
8. Double-click the Call Detail Recording folder.
9. Double-click the EEClient.exe file.
10. Follow the instructions on the display to complete the installation.
11. When completed, CDRClient appears under the Start menu.
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60 Install CDRClient Application
Enterprise Edge 2.0 Call Detail Recording System Administration Guide P0911648 Issue 02
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Call Detail Recording Display
The CDRClient allows you to remotely monitor records as calls occur. To access
CDRClient:
1. Click the Start button, point to Programs.
2. Point to and click CDRClient.
The CDRClient window appears.
The CDRClient window
Using CDRClient you can view and print records.
Call Detail Recording Display 61
To use CDRClient:
1. Type the server name in the Server box to connect to the Enterprise Edge
server.
2. Click the Set Server button to apply the name.
3. Click the Start button to view call activity records.
Note: If you do not know the server name, see your System Administrator. When
you do not enter a server name the connection automatically goes to the
local server.
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62 Call Detail Recording Display
The CDRClient maintains a limited number of records. New records replace old
records after the buffer is full.
4. Click the Stop button to stop viewing call activity records.
To print records as you view them:
1. Select the record you want to print or right click on the mouse to Select All.
2. Click the COPY button or right click on the mouse to copy the record to the
clipboard.
3. Paste the record into a text application such as WordPad or Notepad.
4. Print the record.
Note: All records are maintained on the Enterprise Edge server. Use Enterprise
Edge Unified Manager to obtain records and print files.
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Call Record Security
Enterprise Edge Call Detail Recording Record Security
The records from Enterprise Edge Call Detail Recording are sensitive in nature.
Communication among top executives and external companies, telephone banking
passwords, long distant PIN codes, etc. are some of the examples that require
protection from unauthorized access. With the introduction of network real time
access in Enterprise Edge Call Detail Recording, the System Administrator must
setup the system to protect against unauthorized access.
The default installation of Ente rprise Edge Call Detail R ecording enab les the CDR
group to have launch permission to the records. This means anyone in the same
group has access to the Enterprise Edge Call Detail Recording records.
To guard against unauthorized access to Enterprise Edge Call Detail Recording
records, you must add only the authorized users to the Call Detail Recording group.
In this configuration, the NT security protects all records against unauthorized
access.
Call Record Security 63
CDR Group User Administration
User groups are created during installation. The System Administrator can add user
names to the CDR group and grant them access to Call Detail Recording records
using the Enterprise Edge Unified Manager. The System Administrator can also
modify user access privileges or delete existing user names from the group.
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64 Call Record Security
CDR User Management
To add a user name:
1. From the Enterprise Edge key, click the Management key.
2. Click the UserManager key.
3. From the Configuration menu, choose Add User.
The Property Sheet window appears.
4. Enter the user name and assign privileges to read only. Click Save.
Note: If the Enterprise Edge server is registered in the domain, enter the domain
name and the user name (Domain name\User name).
The user now has access to Call Detail Recording records.
To modify user privileges:
1. From the Enterprise Edge key, click the Management key.
2. Click the UserManager key.
3. Click on the user name.
4. From the Configuration menu, choose Modify User.
The Property Sheet window appears.
5. Modify the access privileges. Click Save.
The user’s privileges are now changed.
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Call Record Security 65
To delete a user name from the list:
1. From the Enterprise Edge key, click the Management key.
2. Click the UserManager key.
3. Click on the user name.
4. From the Configuration menu, choose Delete User.
The user’s name is now deleted from the list.
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66 Call Record Security
Peer-to-peer netw orks
The above sample uses a domain server network as an example for the launch
permission administration. In addition, the Enterprise Edge server must be
registered as a member server of the domain.
For a peer-to-peer network, the configuration is slightly different. In this case, the
Enterprise Edge server is not registered as a member server in the network.
Since there is no domain server to authenticate the user id and password, the domain
name in the domain\user pair is not required.
No domain server to authenticate the users implies the group/user accounts must be
created in the Enterprise Edge server before the CDRServer launch permission
administration. The Enterprise Edge server has to take on the responsibility to
verify if the users have the right launch permission.
If the remote PC is a Windows NT® workstation, ensure the user accounts in the
launch permission list exist on both the server and the client PC with matching
passwords. When the user logs in to the remote PC using one of the authorized user
accounts, the user has the launch permission to the Enterprise Edge server.
The situation gets complicated if the remote PC is a member of a domain and has
login to the domain already. The domain passwords of the users in the launch
permission list must be the same as the passwords in the corresponding Enterprise
Edge server user accounts.
The System Administrator must take the responsibility for configuring the system
with adequate security according to the unique nature of the network.
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Glossary
Account feature code
A three-digit number that enables users to enter an Enterprise Edge Call Detail
Recording account code from a two-line display telephone.
Baud
A variable unit of data transmission speed equal to one bit per second.
Call Accounting
An optional software program used to analyze the data collected by Enterprise Edge
Call Detail Recording and to organize it according to a company’s needs.
Call report
A type of report created by Enterprise Edge Call Detail Recording. This report
includes information about a call's duration and number dialed. Call report
information is collected to itemize telephone activity.
CLASS
Custom Local Area Signalling Services is a collection of services from the local
telephone company.
CLID
When available from the local telephone company, Calling Line Identification
shows the calling number on the telephone display.
CMS
Call Management Services is a collection of services from the local telephone
company. CMS is a part of CLASS.
Default
A value that Enterprise Edge Call Detail Recording assumes unless another one is
specified.
Enterprise Edge Call Detail Recording
Enterprise Edge Call Detail Recording is an application on your Enterprise Edge
Call Detail Recording used to record call activity.
Enterprise Edge server
The central hardware component in the Enterprise Edge system. This server has its
own processor and memory, and provides a physical point for connection of various
types of data terminals, telephones and expansion modules.
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68 Glossary
External Call Forward
An Enterprise Edge telephone is configured to forward calls to destinations external
to the Enterprise Edge server using outgoing lines.
Hospitality Record
A type of record created by Enterprise Edge Call Detail Recording that provides the
room occupancy status whether vacant, basic, mid or full.
ISDN
Integrated Services Digital Network is a worldwide digital communications
network.
Norstar report format
An English language syntax organization of call reports.
Physical line
The physical connection between the Enterprise Edge system and the outside world.
SL-1 report format
The organization of information that Enterprise Edge Call Detail Recording data
must be translated into before the data it contains is read by an SL-1 call accounting
program.
System Administrator
The person responsible for installing, administrating and maintaining Enterprise
Edge Call Detail Recording for a particular company.
Target line
A Target line is a virtual line, not a physical line. It is dedicated to receiving and
routing incoming calls on DID or auto-answer trunks to a specific destination.
Enterprise Edge 2.0 Call Detail Recording System Administration Guide P0911648 Issue 02
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Index
A
Access Bin Settings and Suppress Length
Settings
accessing
components of
Account Bin Settings
Apply system changes
Changes
Auto Attendant
See Special station set numbers
15
35
35
16
40, 46
B
Busy
Norstar Direct Inward Dial
Norstar Reports
Norstar Target line
47
47
47
C
Call connected 50
Call information
Clip File
accessing
Commit
accessing
Comprehensive
accesing
Configuration
Enterprise Edge Call Detail Recording
Connect Characters
42
17
16
9
19
28
D
Date Format 27
Descriptions
Norstar Reports
Real Time record
Dialed number
information
Digit separator
Direct Inward Dial
54
53
57
49
28
50
47
E
Enterprise Edge Call Detail Recording, about 7
Enterprise Edge Unified Manager
Management
Resources
Services
System
External call forward
9
9
9, 10
9
56
9
F
Feature Codes 24
creating list
using
Field definitions
CLID report
Format
Date
Header
25
25
52
42
27
27
H
Header Format 27
Hospitality record
Real Time
Standard
7, 8
58
46
I
Identification service 49
K
Keys 10
L
Language
Report
22
Long distance
Prefix filter
23, 33
M
Market Parameters
accessing
components of
13
31
N
Norstar report 52
Norstar Target line
47
P
Pager
See Special station set numbers
Physical lines
Norstar
SL-1
Prefix Bin Settings
accessing
components of
Primary Rate Interface
Printable line
Programming
46
40
14
33
48
54
40, 46
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70 Index
Enterprise Edge Call Detail Recording
parameters
19
R
Report filter 23
Report format
Norstar
Norstar All
Norstar Real Time
Norstar Standard
SL-1
SL-1 CLID
SL-1 field definitions
SL-1 Report options
SL-1 Standard
Report language
Report logs
Report Options
accessing
components of
Report Parameters
accessing
components of
Report type
Norstar
SL-1
Reports
Bearer capability
Busy
SL-1
22, 41, 42
45
44
41
21, 37
39
38
38
39
22
37
12
27
11
21
41
37
48
47
37
Preport Parameters
Report Options
Report Parameters
Summary
Suppress Length Settings
10
11
12, 27
21
35
S
Special station set numbers
Auto Attendant
40, 46
Pager
Summary
accessing
Suppress Length Settings
40, 46
10
35
T
Target lines
SL-1
40
W
Windows
Access Bin Settings
Access Bin Settings and Suppress Length
Settings
Clip file
Commit
Comprehensive
Market Parameters
Market Parametes
Prefix Bin Settings
15
17
16
35
9
31
13
14, 33
Enterprise Edge 2.0 Call Detail Recording System Administration Guide P0911648 Issue 02
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