Avaya 1692 IP User Manual

1692 IP Conference Phone

Release 1.0
User’s Guide

1725-15649-001 Rev. A

16-603398

Issue 1

Nov 2009

© 2009 Avaya Inc.

All Rights Reserved.

Notice

While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Avaya Inc.
can assume no liability for any errors. Changes and corrections to the
information in this document might be incorporated in future releases.

Note:

Using a cell, mobile, or GSM phone, or a two-way radio in close proximity
to an Avaya IP telephone might cause interference.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions
to the original published version of this documentation unless such
modifications, additions, or deletions were performed by Avaya.
Customer and/or End User agree to indemnify and hold harmless Avaya,
Avaya’s agents, servants and employees against all claims, lawsuits,
demands and judgments arising out of, or in connection with, subsequent
modifications, additions or deletions to this documentation to the extent
made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked
Web sites referenced elsewhere within this documentation, and Avaya
does not necessarily endorse the products, services, or information
described or offered within them. We cannot guarantee that these links
will work all the time and we have no control over the availability of the
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Warr ant y

Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language, as well as information
regarding support for this product, while under warranty, is available
through the Avaya Support Web site: http://www.avaya.com/support

Licenses

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END
USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND
TH E GE NE RA L LI CE NSE TE RMS AVAI LAB LE ON T HE AVAYA WE B
SITE http://support.avaya.com/LicenseInfo/
TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS,
YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF
PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND
OR CREDIT.

(“GENERAL LICENSE

Copyright

Except where expressly stated otherwise, the Product is protected by
copyright and other laws respecting proprietary rights. Unauthorized
reproduction, transfer, and or use can be a criminal, as well as a civil,
offense under the applicable law.

Third-party components

Certain software programs or portions thereof included in the Product
may contain software distributed under third party agreements (“Third
Party Components”), which may contain terms that expand or limit rights
to use certain portions of the Product (“Third Party Terms”). Information
identifying Third Party Components and the Third Party Terms that apply
to them is available on the Avaya Support Web site: http://

support.avaya.com/ThirdPartyLicense/

Preventing toll fraud

“Toll fraud” is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company’s
behalf). Be aware that there can be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll Fraud
Intervention Hotline at [phone] for the United States and
Canada. For additional support telephone numbers, see the Avaya
Support Web site: http://support.avaya.com

Suspected security vulnerabilities with Avaya Products should be
reported to Avaya by sending mail to: [e-mail].

Trademarks

All other trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support
Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya Inc. provides a telephone number for you to use to report
problems or to ask questions about your product. The support telephone
number is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya Web site: http://www.avaya.com/

support

Avaya grants End User a license within the scope of the license types
described below. The applicable number of licenses and units of capacity
for which the license is granted will be one (1), unless a different number
of licenses or units of capacity is specified in the Documentation or other
materials available to End User. “Designated Processor” means a single
stand-alone computing device. “Server” means a Designated Processor
that hosts a software application to be accessed by multiple users.
“Software” means the computer programs in object code, originally
licensed by Avaya and ultimately utilized by End User, whether as
stand-alone Products or pre-installed on Hardware. “Hardware” means
the standard hardware Products, originally sold by Avaya and ultimately
utilized by End User.

License types

Designated System(s) License (DS). End User may install and use each
copy of the Software on only one Designated Processor, unless a
different number of Designated Processors is indicated in the
Documentation or other materials available to End User. Avaya may
require the Designated Processor(s) to be identified by type, serial
number, feature key, location or other specific designation, or to be
provided by End User to Avaya through electronic means established by
Avaya specifically for this purpose.

Shrinkwrap License (SR). With respect to Software that contains
elements provided by third party suppliers, End User may install and use
the Software in accordance with the terms and conditions of the
applicable license agreements, such as “shrinkwrap” or “clickwrap”
license accompanying or applicable to the Software (“Shrinkwrap
License”). The text of the Shrinkwrap License will be available from
Avaya upon End User’s request (see “Third-party Components” for more
information).

Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Conventions Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 1: Introducing Your Avaya 1692 IP Conference Phone . . . . . . . . . . . . . . . 9

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

The Avaya 1692 IP Conference Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Extension Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 2: Using Your Avaya 1692 IP Conference Phone . . . . . . . . . . . . . . . . . . 13

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

General Notes on Use of the 1692 IP Conference Phone . . . . . . . . . . . . . . . . . 13

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Call Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Changing the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Server Administered Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 3: Avaya 1692 IP Conference Phone Options . . . . . . . . . . . . . . . . . . . . 19

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Accessing the Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Updating the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Setting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Accessing System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 4: Managing and Troubleshooting Your Avaya 1692 IP Conference Phone . . . . 23

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Interpreting Ringer Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Basic Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Resetting and Power Cycling the 1692 IP Conference Phone . . . . . . . . . . . . . . 25

1692 IP Conference Phone User’s Guide Nov 2009 3

Contents

Chapter 5: Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4 1692 IP Conference Phone User’s Guide Nov 2009

About This Guide

Overview

This guide describes how to use your 1692 IP Conference Phone. The phone is simple to use
while offering the latest advances in telephony systems. Internet Protocol (IP) phones obtain
their operational characteristics from your central phone server rather than residing in the phone
unit itself. Updates and new features are downloaded to your phone without intervention or the
need for phone replacement.

This guide contains four chapters, geared to how you actually use the phone. It covers the keys
and features on the phone, making, receiving and handling calls, and how to troubleshoot the
phone if it is not operating properly.

Intended Audience

This document is intended for IP conference phone users who use a 1692 IP Conference
Phone in the conference room. It is not intended to be a technical reference guide for
System Administrators or phone technicians.

Issue Date

This is the first issue of this user guide, which supports software release 1.0.

How to Use This Document

This guide is organized to help you find topics in a logical manner. Read it from start to finish to
get a thorough understanding of how to use your phone, or review the Table of Contents to
locate information specific to a task or function you want to perform.

1692 IP Conference Phone User’s Guide Nov 2009 5

About This Guide

Document Organization

This guide contains the following chapters:

Chapter 1: Introducing Your Avaya 1692 IP
Conference Phone

Chapter 2: Using Your Avaya 1692 IP
Conference Phone

Chapter 3: Avaya 1692 IP Conference Phone
Options

Chapter 4:
Your Avaya 1692 IP Conference Phone

Managing and Troubleshooting

Conventions Used

This guide uses the following textual, symbolic, and typographic conventions to help you
interpret information.

Describes each key and feature on the phone
console.

Describes all call-related information, such as
initiating calls, conferencing, and transferring
calls.

Describes how to set or view the phone’s
options.

Describes how to test your phone’s basic
operation and provides basic troubleshooting
actions if you experience problems.

Typographic Conventions

This guide uses the following typographic conventions:

Document Blue underlined type indicates a section or sub-section in this

document containing additional information about a topic.

“Document” Italic type enclosed in quotes indicates a reference to an

external document or a specific chapter/section of an external
document.

italics Italic type indicates the result of an action you take or a system

response in step by step procedures.

Conference In step by step procedures, words shown in bold represent a

single phone key that should be pressed/selected.

6 1692 IP Conference Phone User’s Guide Nov 2009

Related Documents

This guide and other related documentation is available online at the following URL:

http://www.avaya.com/support

For information related to installing an IP Telephone, see the “Avaya one-X Deskphone Value
Edition 1600 Series IP Telephones Installation and Maintenance Guide” (Document Number
16-601438).

For information related to maintaining an IP Telephone System on a Local Area Network, see
the “Avaya one-X Deskphone Value Edition 1600 Series IP Telephones Administrator Guide”
(Document Number 16-601443).

Standard telephone features are described in Chapter 21, “Telephony” in the “Overview for
Avaya Communication Manager” (Document Number 03-300468).

Related Documents

.

1692 IP Conference Phone User’s Guide Nov 2009

7

About This Guide

8 1692 IP Conference Phone User’s Guide Nov 2009

Chapter 1: Introducing Your Avaya 1692 IP

Conference Phone

Introduction

This chapter introduces you to the layout of the 1692 IP Conference Phone. It provides a
description of each key and other phone characteristics.

The Avaya 1692 IP Conference Phone

The phone has an LCD, a speaker, three sensitive microphones, and a minimum of three call
appearances. Depending on how your system administrator configures the phone, the phone
may support up to ten call appearances.

1692 IP Conference Phone User’s Guide Nov 2009 9

Chapter 1: Introducing Your Avaya 1692 IP Conference Phone

Figure 1: Phone Components

Component Description

1 Select Key Select a highlighted item from a menu or list.

2 Up/Down

Access call appearances or scroll through displayed menus or lists.

Scroll Keys

3 Up/Down Volume

Adjust the speaker or alert volume.

Keys

4 Mute Key Turn muting on or off.

5 Dialing Keypad Enter numbers or characters.

6 Redial Key Automatically redial the last dialed number.

7 Call Key Obtain a dial tone, answer an incoming call, or hang up a call.

8 Soft Keys Select the context-dependent functions displayed on the LCD.

10 1692 IP Conference Phone User’s Guide Nov 2009