While reasonable efforts were made to ensu re that the info rmation in this
document was complete and accurate at the time of printing, Avaya In c.
can assume no liability for any errors. Changes and corrections to the
information in this document might be incorporated in future releases.
Note:
Using a cell, mobile, or GSM phone, or a two-way radio in close proximity
to an Avaya IP telephone might cause interference.
Documentation disclaimer
Avaya Inc. is not responsible for any modificat ions, additions, or delet ions
to the original published version of this documentation unless such
modifications, additions, or deletions were performed by Avaya.
Customer and/or End User agree to indemnify and hold ha rmless A vaya,
Avaya’s agents, servants and employees against all claims, lawsuits,
demands and judgments arising out of, or in connection with , subsequent
modifications, additions or deletions to this documentation to the extent
made by the Customer or End User.
Link disclaimer
Avaya Inc. is not responsible for the contents or reliability of any linked
Web sites referenced elsewhere within this documentation, and Avaya
does not necessarily endorse the products, services, or information
described or offered within them. We cannot guaran tee that these links
will work all the time and we have no control over the availability of the
linked pages.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited war ranty. In
addition, Avaya’s standard warranty language, as well as information
regarding support for this product, while under warranty, is available
through the Avaya Support Web site: http://www.avaya.com/support
Licenses
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END
USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND
THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB
SITE http://support.avaya.com/LicenseInfo/
TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS,
YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF
PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND
OR CREDIT.
(“GENERAL LICENSE
Copyright
Except where expressly stated otherwise, the Product is protected by
copyright and other laws respecting proprietary rights. Unauthorized
reproduction, transfer, and or use can be a criminal, as well as a civil,
offense under the applicable law.
Third-party components
Certain software programs or portions thereof included in the Product
may contain software distributed under third party agreements (“Third
Party Components”), which may contain terms that expand or limit rights
to use certain portions of the Product (“Third Party Terms”). Information
identifying Third Party Components and the Third Party Terms that apply
to them is available on the Avaya Support Web site: http://
support.avaya.com/ThirdPartyLicense/
Preventing toll fraud
“Toll fraud” is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company’s
behalf). Be aware that there can be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll Fraud
Intervention Hotline at +1-800-643-2353 for the United States and
Canada. For additional support telephone numbers, see the Avaya
Support Web site: http://support.avaya.com
Suspected security vulnerabilities with Avaya Products should be
reported to Avaya by sending mail to: securityalerts@avaya.com.
Trademarks
All other trademarks are the property of their respective owners.
Downloading documents
For the most current versions of documentation, see the Avaya Support
Web site: http://www.avaya.com/support
Contact Avaya Support
Avaya Inc. provides a telephone number for you to use to report
problems or to ask questions about your product. The support telephone
number is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya Web site: http://www.avaya.com/
support
Avaya grants End User a license within the scope of the license types
described below. The applicable number of licenses and unit s of capacit y
for which the license is granted will be one (1), unless a different number
of licenses or units of capacity is specified in the Documentation or other
materials available to End User. “Designated Processor” means a single
stand-alone computing device. “Server” means a Designated Processor
that hosts a software application to be accessed by multiple users.
“Software” means the computer programs in object code, originally
licensed by Avaya and ultimately utilized by End User, whether as
stand-alone Products or pre-installed on Hardware. “Hardware” means
the standard hardware Products, originally sold by Avaya and ultimately
utilized by End User.
License types
Designated System(s) License (DS). End User may install and use each
copy of the Software on only one Designated Processor, unless a
different number of Designated Processors is indicated in the
Documentation or other materials available to End User. Avaya may
require the Designated Processor(s) to be identified by type, serial
number, feature key, location or other specific designation, or to be
provided by End User to Avaya through electronic means established by
Avaya specifically for this purpose.
Shrinkwrap License (SR). With respect to Software that contains
elements provided by third party suppliers, End User may install and use
the Software in accordance with the terms and conditions of the
applicable license agreements, such as “shrinkwra p” or “clickwrap”
license accompanying or applicable to the Sof tware (“Shrinkwrap
License”). The text of the Shrinkwrap License will be available from
Avaya upon End User’s request (see “Third-party Components” for more
information).
This guide describes how to use your 1692 IP Conference Phone. The phone is simple to use
while offering the latest advances in telephony systems. Internet Protocol (IP) phones obtain
their operational characteristics from your central phone server rather than residing in the phone
unit itself. Updates and new features are downloaded to your phone without intervention or the
need for phone replacement.
This guide contains four chapters, geared to how you actually use the phone. It covers the keys
and features on the phone, making, receiving and handling calls, and how to troubleshoot the
phone if it is not operating properly.
Intended Audience
This document is intended for IP conference phone users who use a 1692 IP Conference
Phone in the conference room. It is not intended to be a technical reference guide for
System Administrators or phone technicians.
Issue Date
This is the first issue of this user guide, which supports software release 1.0.
How to Use This Document
This guide is organized to help you find topics in a logical manner. Read it from start to finish to
get a thorough understanding of how to use your phone, or review the Table of Contents to
locate information specific to a task or function you want to perform.
1692 IP Conference Phone User’s GuideJuly 20095
About This Guide
Document Organization
This guide contains the following chapters:
Chapter 1: Introducing Your Avaya 1692 IP
Conference Phone
Chapter 2: Using Your Avaya 1692 IP
Conference Phone
Chapter 3: Avaya 1692 IP Conference Phone
Options
Chapter 4: Managing and Troubleshooting
Your Avaya 1692 IP Conference Phone
Conventions Used
This guide uses the following textual, symbolic, and typographic conventions to help you
interpret information.
Describes each key and feature on the phone
console.
Describes all call-related information, such as
initiating calls, conferencing, and transferring
calls.
Describes how to set or view the phone’s
options.
Describes how to test your phone’s basic
operation and provides basic troubleshooting
actions if you experience problems.
Typographic Conventions
This guide uses the following typographic conventions:
DocumentBlue underlined type indicates a section or sub-section in this
document containing additional information about a topic.
“Document”Italic type enclosed in quotes indicates a reference to an
external document or a specific chapter/section of an external
document.
italicsItalic type indicates the result of an action you take or a system
response in step by step procedures.
ConferenceIn step by step procedures, words shown in bold represent a
single phone key that should be pressed/selected.
61692 IP Conference Phone User’s GuideJuly 2009
Related Documents
This guide and other related documentation is available online at the following URL:
http://www.avaya.com/support
For information related to installing an IP Telephone, see the “Avaya one-X Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide” (Document Number
16-601438).
For information related to maintaining an IP Telephone System on a Local Area Network, see
the “Avaya one-X Deskphone Value Edition 1600 Series IP Telephones Administrator Guide”
(Document Number 16-601443).
Standard telephone features are described in Chapter 21, “Telephony” in the “Overview for Avaya Communication Manager” (Document Number 03-300468).
Related Documents
.
1692 IP Conference Phone User’s GuideJuly 2009
7
About This Guide
81692 IP Conference Phone User’s GuideJuly 2009
Chapter 1:Introducing Your A vaya 1692 IP
Conference Phone
Introduction
This chapter introduces you to the layout of the 1692 IP Conference Phone. It provides a
description of each key and other phone characteristics.
The Avaya 1692 IP Conference Phone
The phone has an LCD, a speaker, three sensitive microphones, and a minimum of three call
appearances. Depending on how your system administrator configures the phone, the phone
may support up to ten call appearances.
1692 IP Conference Phone User’s GuideJuly 20099
Chapter 1: Introducing Your Avaya 1692 IP Conference Phone
Figure 1: Phone Components
ComponentDescription
1Select KeySelect a highlighted item from a menu or list.
2Up/Down
Access call appearances or scroll through displayed menus or lists.
Scroll Keys
3Up/Down Volume
Adjust the speaker or alert volume.
Keys
4Mute KeyTurn muting on or off.
5Dialing KeypadEnter numbers or characters.
6Redial KeyAutomatically redial the last dialed number.
7Call KeyObtain a dial tone, answer an incoming call, or hang up a call.
8Soft KeysSelect the context-dependent functions displayed on the LCD.
101692 IP Conference Phone User’s GuideJuly 2009
The Avaya 1692 IP Conference Phone
ComponentDescription
9Exit KeyReturn to the normal display from a menu or a list.
10Menu KeyAccess ringer and contrast settings, system information, or allows
The LCD has five lines of approximately 30 characters each. The exact number varies because
of the variable-width font. The phone displays its extension number, as well as the time and date
in the top line. While idle, the phone displays a server-customizable message in the remaining
space.
During phone usage, the bottom line displays soft key labels. The middle three lines disp lay the
call appearances, with the name and phone number of the caller.
Depending on the current state of the call, the following icons display.
IconDescription
(No icon)The call appearance is not in use.
Active. Indicates the line is in use.
Ringing. Indicates an incoming call is arriving on this line.
(Soft) Hold. Indicates this line’s call was put on hold pending a conference or
transfer.
On Hold. Indicates a call is on hold on this line.
Hookswitch state. Indicates whether the phone is on-hook or off-hook.
1692 IP Conference Phone User’s GuideJuly 2009
11
Chapter 1: Introducing Your Avaya 1692 IP Conference Phone
Extension Microphones
The phone provides complete coverage for a 20 foot (6.1 meters) by 20 foot (6.1 meters)
conference room. For larger conference rooms, you can add two extension microphones. The
additional microphones provide coverage for conference rooms up to 20 feet (6.1 meters) by 3 0
feet (9.1 meters).
Each extension microphone has a mute key and indicator which affects the mute status of the
entire phone and both extension microphones.
For best performance, place the extension microphones at least three feet away from the
phone. The microphone grille must face away from the main unit.
121692 IP Conference Phone User’s GuideJuly 2009
Chapter 2:Using Your Avaya 1692 IP
Conference Phone
Introduction
This chapter shows you how to make and receive calls, and how to use the 1692 IP Conference
Phone’s call handling features.
General Notes on Use of the 1692 IP Conference Phone
The 1692 IP Conference Phone is a conference room phone, not an enterprise desk phone.
Therefore, you do not have access to certain personalization features, such as speed dial lists
or voice mail.
Place the phone in the middle of a room, so that the display and microphones are unobstructed.
Because the microphones are very sensitive, do not cover the phone, block microphones, or
shuffle papers near the phone. Do not raise your voice excessively when speaking. The phone
provides coverage of a conference room up to approximately 20 feet (6.1 meters) by 20 feet
(6.1 meters). The phone with extension microphones provides coverage of a conference room
up to approximately 20 feet (6.1 meters) by 30 feet (9.1 meters).
If the phone or extension microphones are moved during a call, audio quality might be
adversely affected during the move.
Making Calls
To place a new call:
1. Press the Call key and listen for a dial tone.
The status LEDs turn green.
2. Enter the number of the party you want to call.
To redial the last number called:
●Press the Redial key.
The last number dialed is automatically redialed.
1692 IP Conference Phone User’s GuideJuly 200913
Chapter 2: Using Your Avaya 1692 IP Conference Phone
Receiving Calls
Your call status LEDs blink green as the incoming call rings.
To receive a call:
●Press the Call key.
The call is listed with any other ongoing calls that might be displayed.
Ending Calls
To end a call, do one of the following:
●To terminate a call, press the Call key.
The status LEDs turn off.
●To terminate a call and obtain a dial tone to start a new call, press the Drop soft key.
Call Handling Features
The features described in this section are available while calls are in progress.
Setting Up Conferences
To set up a conference:
1. During a call, press the Conf soft key (you might need to press the More soft key first, if
Conf is not visible).
The call is placed on hold, and you receive a dial tone.
2. Dial the number of the third party in the conference.
3. Once the call is established, press the Conf soft key again to join the third party.
A conference is established.
Note:
Note:You can automatically set up a conference without completing step 3. After you
complete step 1, press the Conf soft key. Then, complete step 2. When the third
party answers the phone, a conference is automatically created.
141692 IP Conference Phone User’s GuideJuly 2009
Holding Calls
To hold a call:
●During a call, press the Hold soft key (you might need to press the More soft key first, if
Hold is not visible).
The status LEDs blink red to indicate that the call is on hold.
To resume the held call, select the call appearance using the Up/Down Scroll keys, and
then press the Select key.
Muting Calls
To mute a call:
●During a call, press the Mute key.
The status LEDs turn solid red to indicate that the call is mute d. You can still hear the other
person, but they cannot hear you.
Call Handling Features
To turn off Mute, press the Mute key again.
Transferring Calls
To transfer a call:
1. During a call, press the Transfer soft key (you might have to press the More soft key first,
if Transfer is not visible).
The call is placed on hold.
2. Dial the number to which you want to transfer the call.
3. When you hear ringing, press the Transfer soft key again.
(To cancel the transfer, use the Up/Down Scroll keys to select the call to be transferred,
and then press the Select key.)
Note:
Note:You can automatically transfer a call without completing step 3. After you
complete step 1, press the Transfer soft key. Then, complete step 2. The call
automatically transfers to the number you specified.
1692 IP Conference Phone User’s GuideJuly 2009
15
Chapter 2: Using Your Avaya 1692 IP Conference Phone
Dropping Calls
To drop a call:
●During a call, press the Drop soft key (you might have to press the More soft key first, if
Drop is not visible).
The current call is terminated. You receive a dial tone so you can start another call.
Note:
Note:While on a locally initiated conference call, the Drop soft key disconnects the last
person added to the call.
Selecting Call Appearances
The phone supports a minimum of three call appearances, with one line of display reserved for
each call appearance. Depending on how your system administrator configures the phone, the
phone may support up to ten call appearances.
To select a call appearance, use the Up/Down Scroll keys to highlight the call appearance you
want, and then press the Select key.
Select a call appearance to do the following:
●Answer a call when there is an existing active call.
●Retrieve a call from hold.
●Initiate a call from a specific call appearance.
From the idle display, you can select the first call appearance by pressing the Call key.
Changing the Volume
To adjust ringer volume:
●While the phone is idle, press the Up/DownVolume keys until the desired volume is
reached.
To adjust speaker volume:
●During a call, press the Up/Down Volume keys until the desired volume is reached.
161692 IP Conference Phone User’s GuideJuly 2009
Server Administered Features
Other features, such as “Do Not Disturb” and call forwarding, are provided by the server.
These features, if available, are listed when you press the Select key from the idle display or
during a call.
To activate or deactivate the features, use the Up/Down Scroll keys to highlight the option, and
then press the Select key to select it.
Note:
Note:The features available to you depend on how your system administrator
configures the server.
Server Administered Features
1692 IP Conference Phone User’s GuideJuly 2009
17
Chapter 2: Using Your Avaya 1692 IP Conference Phone
181692 IP Conference Phone User’s GuideJuly 2009
Chapter 3:Avaya 1692 IP Conference
Phone Options
Introduction
This chapter describes how to use the main menu to set phone options, such as ring tone and
display contrast, and view phone information.
Accessing the Main Menu
To access the main menu, press the Menu key.
From the main menu, the following options display:
●Personal Ringing—allows you to select one of five ring tones for your phone.
●Contrast Control—allows you to adjust the phone’s display area contrast level.
●System Information—displays phone and network settings.
Note:
Note:From the main menu, you can also log off the phone. Before you log off the
phone, or for more information about logging off, see your system administrator.
Use the Up/Down Scroll keys and the Select key to highlight and select the menu item you
want.
Updating the Ring Tone
Your phone has five ring tones. You can preview each tone and select the one you prefer.
To update your phone’s ring tone:
1. Press the Menu key.
2. To select the Personal Ringing option, press the Select key.
1692 IP Conference Phone User’s GuideJuly 200919
Chapter 3: Avaya 1692 IP Conference Phone Options
3. Use the Up/Down Scroll keys to select a ring pattern, and then press the Select key or the
Save soft key.
To listen to a ring pattern, press the Listen soft key.
4. To exit and save your selection, press the Exit soft key.
5. To return to the idle screen, press the Exit key.
Setting the Display Contrast
Your phone’s display contrast has 30 levels. The default contrast level is 12.
To update the contrast level:
1. Press the Menu key.
2. Use the Up/Down Scroll keys to select Contrast Control, and then press the Select key.
3. To brighten the contrast, press the Up Scroll key. To dim the contrast, press the
Down Scroll key.
4. To save your selection, press the Save soft key.
(To exit the contrast control without saving any changes, press the Cancel soft key.)
5. To return to the idle screen, press the Exit key.
Accessing System Information
A list of phone and network information is available. You usually do not need to view this
information. However, your system administrator might ask you to report cert ain values from this
screen if a problem occurs.
Note:
Note:You can view system information, but you cannot change it.
To view system information:
1. Press the Menu key.
2. Use the Up/Down Scroll keys to select System Information, and then press the Select key.
3. Use the Up/Down Scroll keys to scroll through the list of settings.
201692 IP Conference Phone User’s GuideJuly 2009
Accessing System Information
Note:
Note:Up and down arrow symbols display on the screen next to the Up/Down Scroll
keys. Arrow symbols only display when there are more items to view above or
below the current display.
4. To return to the idle screen, press the Exit key.
1692 IP Conference Phone User’s GuideJuly 2009
21
Chapter 3: Avaya 1692 IP Conference Phone Options
221692 IP Conference Phone User’s GuideJuly 2009
Chapter 4:Managing and T roubleshooting
Your A vaya 1692 IP Conference
Phone
Introduction
The 1692 IP Conference Phone is relatively trouble free. This chapter provides helpful
information for:
●Interpreting the different ringer tones you hear.
●Basic troubleshooting, including common problems and suggested resolutions.
●Resetting or power-cycling your phone, when basic troubleshooting does not resolve a
problem.
For all other 1692 IP Conference Phone questions or problems, contact your system
administrator.
Interpreting Ringer Tones
As you become more familiar with the phone, tones you hear in response to incoming calls
become more easily recognized. The following table provides an overview of the tones. Check
with your system administrator to verify that the descriptions are accurate for your system.
Ringing Tones accompany an incoming call. Feedback Tones are those that you hear through
the speaker.
TonesMeaning
Ringing Continuously
-------Half Ring (ring-ping) ---A call is being redirected from your phone to another because
Busy --- --- --- Low-pitched, rapid tone (repeated 60 times per minute),
Incoming call.
Send All Calls or Call Forwarding All Calls is active.
signifying the number dialed is in use.
1692 IP Conference Phone User’s GuideJuly 200923
Chapter 4: Managing and Troubleshooting Your Avaya 1692 IP Conference Phone
TonesMeaning
Call Waiting Ringback Tone
---_
Dial --------- Continuous tone indicating dialing can start.
Intercept/Time-out -_-_-_- Alternating high and low tone. This tone indicates either a
Recall Dial - - - -----------Three short tone bursts followed by a steady dial tone to
Reorder -- -- -- -- -- -- Fast, busy tone repeated each half-second to indicate all phone
Ringback ---- ---- ---- ----Low-pitched tone repeated 15 times a minute to indicate the
A ringback tone with lower-pitched signal at the end. This tone
indicates the extension called is busy and the called party was
given a call waiting tone.
dialing error, denial of a requested service, or failure to dial
within a preset interval (usually 10 seconds) after lifting the
handset or dialing the previous digit.
indicate a feature request was accepted and dialing can start.
trunk lines are busy.
number dialed is ringing.
Basic Troubleshooting Chart
Problem/SymptomSuggested Solution
Phone does not activate
after connecting it the first
time
Phone does not activate
after upgrading it
Phone does not activate
after a power interruption
Phone worked earlier but
does not currently appear
to work
Display shows an error/
informational message
Unless your system administrator has initialized your phone, you
might experience a delay of several minutes before your phone
becomes operational. Upon plug-in, your phone immediately
starts downloading its operational software, its IP address, and
any special features programmed by your system administrator.
Report any delay of more than ten minutes to your system
administrator.
Report any delay of more than 20 minutes to your system
administrator.
Allow a few minutes for reinitialization after unplugging, turning
off the phone, server problems, or other power interruption
causes.
Contact your system administrator.
Most messages involve server/phone interaction. If you cannot
resolve the problem based on the message received, contact
your system administrator.
241692 IP Conference Phone User’s GuideJuly 2009
Resetting and Power Cycling the 1692 IP Conference Phone
Problem/SymptomSuggested Solution
Characters do not appear
on the Display screen
Audio quality is poor.
Specifically, you hear an
echo, static, sudden
silences (gaps in speech),
clipped or garbled speech.
No dial toneEnsure that the cords into the phone are securely connected.
Phone does not ringUse the Up/Down Volume keys to set your ringer volume to a
See Phone does not activate after a power interruption
● Check all lines into the phone to ensure that it is properly
connected.
● Check the power source to ensure that your phone is
receiving power.
If these suggested solutions do not resolve the problem, reset or
power cycle the phone with your system administrator’s
assistance.
Various network problems might be causing the problem.
Contact your LAN Administrator with as complete a description
of the problem as possible.
Note that there might be a slight operational delay if you unplug
and reconnect the phone. Reset or power cycle the phone with
your system administrator’s assistance.
Contact your system administrator if these steps do not produce
the desired result.
higher level. V erify that the “Do Not Disturb” feature is turned off,
using the Select key and the Up/Down Scroll keys to scroll down
to that item. From another phone, place a call to your extension
to test the ringer volume.
, above.
A feature does not work as
indicated in this guide (for
example, the Redial key
does not operate as
described)
All other IP Phone
problems
Verify the procedure and retry. For certain features, you must
place the phone off-hook first.
Contact your system administrator if this action does not
produce the desired result. Your phone system might have been
specially programmed for certain features applicable only to
your installation.
Contact your system administrator.
Resetting and Power Cycling the 1692 IP Conference
Phone
Reset your phone when other troubleshooting suggestions do not correct the problem or after
being advised to do so by your system administrator. The basic reset procedure can resolve
most problems.
1692 IP Conference Phone User’s GuideJuly 2009
25
Chapter 4: Managing and Troubleshooting Your Avaya 1692 IP Conference Phone
To reset your phone:
1. Press the Mute key.
2. Using the dial pad, press the following keys in sequence: 73738# The display shows the message “Reset values? *=no #=yes.”
3. Press * (asterisk) or press # (the pound key):
If you want toThen
Restart the phone without
resetting any assigned
values.
Press * (the asterisk key).
The display prompts
“Restart phone? *=no
#=yes.”
Reset the phone to any
previously assigned
(programmed) values.
(Use this option only if your
phone has programmed,
static values.)
Press # (the pound key).
The display prompts “Are
you sure? *=no #=yes.”
If you select yes, the
display shows the
message “Resetting
values” while your
conference phone resets
its programmed values,
such as the IP address, to
its default values, and
reestablishes the
connection to the server.
Note:
Note:Restarting the phone can take a few minutes.
If the reset procedure cannot be performed or does not solve the problem, and your system
administrator approves, the phone can be power cycled.
To power cycle the phone:
●Unplug the phone, and then plug it back in.
The phone reconnects and reinitializes.
Note:
Note:It might take a few minutes before you can use the phone again.
261692 IP Conference Phone User’s GuideJuly 2009
Index
A
Audience for this guide. . . . . . . . . . . . . . . . 5