AVAYA 1692 User Guide

1692 IP Conference Phone

Release 1.0 User’s Guide

1725-15649-001 Rev. A

16-603398

Issue 1

July 2009

While reasonable efforts were made to ensu re that the info rmation in this document was complete and accurate at the time of printing, Avaya In c. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases.

Note:

Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

Avaya Inc. is not responsible for any modificat ions, additions, or delet ions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold ha rmless A vaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with , subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guaran tee that these links will work all the time and we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited war ranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the Avaya Support Web site: http://www.avaya.com/support

Licenses

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE http://support.avaya.com/LicenseInfo/ TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

(“GENERAL LICENSE

Copyright

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Third-party components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://

support.avaya.com/ThirdPartyLicense/

Preventing toll fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company’s behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: http://support.avaya.com

Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to: securityalerts@avaya.com.

Trademarks

All other trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya Inc. provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/

support

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and unit s of capacit y for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User.

License types

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as “shrinkwra p” or “clickwrap” license accompanying or applicable to the Sof tware (“Shrinkwrap License”). The text of the Shrinkwrap License will be available from Avaya upon End User’s request (see “Third-party Components” for more information).

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Conventions Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 1: Introducing Your Avaya 1692 IP Conference Phone . . . . . . . . . . . . . . . 9

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

The Avaya 1692 IP Conference Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Extension Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 2: Using Your Av aya 1692 IP Conference Phone . . . . . . . . . . . . . . . . . . 13

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

General Notes on Use of the 1692 IP Conference Phone . . . . . . . . . . . . . . . . . 13

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Call Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Changing the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Server Administered Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 3: Avaya 1692 IP Conference Phone Options . . . . . . . . . . . . . . . . . . . . 19

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Accessing the Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Updating the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Setting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Accessing System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 4: Managing and Troubleshooting Your Avaya 1692 IP Conference Phone . . . . 23

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Interpreting Ringer Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Basic Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Resetting and Power Cycling the 1692 IP Conference Phone . . . . . . . . . . . . . . 25

1692 IP Conference Phone User’s Guide July 2009 3

Contents

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4 1692 IP Conference Phone User’s Guide July 2009

About This Guide

Overview

This guide describes how to use your 1692 IP Conference Phone. The phone is simple to use while offering the latest advances in telephony systems. Internet Protocol (IP) phones obtain their operational characteristics from your central phone server rather than residing in the phone unit itself. Updates and new features are downloaded to your phone without intervention or the need for phone replacement.

This guide contains four chapters, geared to how you actually use the phone. It covers the keys and features on the phone, making, receiving and handling calls, and how to troubleshoot the phone if it is not operating properly.

Intended Audience

This document is intended for IP conference phone users who use a 1692 IP Conference Phone in the conference room. It is not intended to be a technical reference guide for System Administrators or phone technicians.

Issue Date

This is the first issue of this user guide, which supports software release 1.0.

How to Use This Document

This guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your phone, or review the Table of Contents to locate information specific to a task or function you want to perform.

1692 IP Conference Phone User’s Guide July 2009 5

About This Guide

Document Organization

This guide contains the following chapters:

Chapter 1: Introducing Your Avaya 1692 IP Conference Phone

Chapter 2: Using Your Avaya 1692 IP Conference Phone

Chapter 3: Avaya 1692 IP Conference Phone Options

Chapter 4: Managing and Troubleshooting Your Avaya 1692 IP Conference Phone

Conventions Used

This guide uses the following textual, symbolic, and typographic conventions to help you interpret information.

Describes each key and feature on the phone console.

Describes all call-related information, such as initiating calls, conferencing, and transferring calls.

Describes how to set or view the phone’s options.

Describes how to test your phone’s basic operation and provides basic troubleshooting actions if you experience problems.

Typographic Conventions

This guide uses the following typographic conventions:

Document Blue underlined type indicates a section or sub-section in this

document containing additional information about a topic.

“Document” Italic type enclosed in quotes indicates a reference to an

external document or a specific chapter/section of an external document.

italics Italic type indicates the result of an action you take or a system

response in step by step procedures.

Conference In step by step procedures, words shown in bold represent a

single phone key that should be pressed/selected.

6 1692 IP Conference Phone User’s Guide July 2009

Introduction

This chapter introduces you to the layout of the 1692 IP Conference Phone. It provides a description of each key and other phone characteristics.

The Avaya 1692 IP Conference Phone

The phone has an LCD, a speaker, three sensitive microphones, and a minimum of three call appearances. Depending on how your system administrator configures the phone, the phone may support up to ten call appearances.

1692 IP Conference Phone User’s Guide July 2009 9

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