Avaya 16-603463 User Manual
Avaya 1408 and 1416 Telephones connected to Integral Enterprise - User
Guide
16-603463
Issue 1.09
January 2010
©
2009 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in
this document was complete and accurate at the time of printing, Avaya
Inc. can assume no liability for any errors. Changes and corrections to
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Note:
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
During a power surge, EFT or ESD, calls may be dropped. After a
power surge, EFT or ESD, it is normal for the phone to restart.
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"Toll fraud" is the unauthorized use of your telecommunications system
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2 1408/1416 User Guide January 2010
Contents
Chapter 1: Introduction............................................................................................................7
Introduction to the 1400 ISDN Telephone Introduction to the 1400 Series Digital Deskphones......................7
Overview of phone buttons and features..........................................................................................................7
About LEDs....................................................................................................................................................10
Icons in the telephone display........................................................................................................................11
About this manual..........................................................................................................................................12
Chapter 2: Making calls..........................................................................................................13
Introduction to making calls............................................................................................................................13
Calling an internal call number........................................................................................................................13
Calling an external call number......................................................................................................................13
Calling with a destination key..........................................................................................................................14
Calling a person from the call log....................................................................................................................14
Calling a person from the phone book entry..................................................................................................14
Calling a person from a central phone book entry *........................................................................................15
Calling using the speakerphone......................................................................................................................15
Requesting automatic callback......................................................................................................................16
Requesting automatic redialing......................................................................................................................16
Joining another call (cut-in)*............................................................................................................................17
Chapter 3: Handling calls......................................................................................................19
Introduction to handling calls..........................................................................................................................19
Answering a call..............................................................................................................................................19
Answering a call ringing at another phone (pick-up)......................................................................................19
Putting a call on hold......................................................................................................................................20
Muting a call....................................................................................................................................................20
Deactivating your telephone display..............................................................................................................20
Transferring a call............................................................................................................................................21
Answering an additional call (second call)......................................................................................................21
Turning second incoming call on or off............................................................................................................22
Referring back during a call (consultation call)..............................................................................................22
Chapter 4: Call diversion........................................................................................................23
Introduction to call diversion............................................................................................................................23
Diverting calls..................................................................................................................................................23
Automatic call diversion *................................................................................................................................24
Defining automatic call diversion *..................................................................................................................24
Diverting calls automatically *........................................................................................................................25
Chapter 5: Follow-me..............................................................................................................27
Introduction to follow-me *..............................................................................................................................27
Preparing follow-me on your own telephone..................................................................................................27
Activating follow-me on another telephone....................................................................................................27
Switching off follow-me on your own telephone..............................................................................................28
Switching off follow-me on another telephone................................................................................................28
Chapter 6: Three-party conference........................................................................................29
Introduction to three-party conference calls....................................................................................................29
Making a conference call................................................................................................................................29
1408/1416 User Guide January 2010 3
Contents
Talking with one participant in a conference call............................................................................................29
Connecting conference participants with each other......................................................................................30
Ending the conference call..............................................................................................................................30
Chapter 7: Multiple conference *............................................................................................31
Introduction to multiple conference calls........................................................................................................31
Adding a participant to a multiple conference call..........................................................................................32
Adding a participant by referring back............................................................................................................32
Adding a waiting participant to a multiple conference....................................................................................33
Answering a call in a multiple conference......................................................................................................33
Transferring a multiple conference call as controller......................................................................................33
Ending the multiple conference call as controller............................................................................................34
Referring back as passive participant on a multiple conference call..............................................................34
Disconnecting from a multiple conference call as passive participant............................................................35
Chapter 8: Managing the call log..........................................................................................37
Call log............................................................................................................................................................37
Viewing the call log..........................................................................................................................................37
Removing an entry from the call log................................................................................................................38
Adding an entry from the call log to the phone book......................................................................................38
Chapter 9: Managing the phone book..................................................................................39
Introduction to the phone book........................................................................................................................39
Creating a new entry in the phone book........................................................................................................39
Adding an entry from the call log to the phone book......................................................................................40
Editing an entry in the phone book..................................................................................................................40
Deleting an entry............................................................................................................................................41
Chapter 10: Voicemail System................................................................................................43
Introduction to voicemail................................................................................................................................43
Diverting calls to voicemail..............................................................................................................................43
Managing voice messages *..........................................................................................................................43
Deleting all messages....................................................................................................................................44
Chapter 11: Partners..............................................................................................................45
Introduction to partners..................................................................................................................................45
Setting up partner names................................................................................................................................45
Calling partners..............................................................................................................................................46
Answering a call for a partner........................................................................................................................46
Assigning partners to another key..................................................................................................................46
Hiding partner keys........................................................................................................................................47
Activating partner beep..................................................................................................................................48
Assigning partners on the button module*......................................................................................................49
Diverting your calls to a partner......................................................................................................................49
Diverting partner calls to your telephone........................................................................................................50
Diverting calls from one partner to another *..................................................................................................51
Diverting partner calls to partners, extended *................................................................................................52
Setting the deputy key *..................................................................................................................................53
Adding a partner to a partner group *..............................................................................................................53
Removing a partner from a partner group *....................................................................................................54
Restricting partner signaling *........................................................................................................................55
Reserving a line as executive line..................................................................................................................55
Setting up a connection for a partner..............................................................................................................56
Filtering *........................................................................................................................................................56
4 1408/1416 User Guide January 2010
Contents
Dealing the filtering function as an executive *......................................................................................57
Dealing the filtering function as a secretary *........................................................................................57
Chapter 12: Private User Mobility..........................................................................................59
Private User Mobility *....................................................................................................................................59
Logging on to the telephone............................................................................................................................59
Logging off the telephone................................................................................................................................60
Chapter 13: Favorite screen..................................................................................................61
Introduction to favorite screen........................................................................................................................61
Toggling between the favorite screen and the telephone status....................................................................61
Displaying the favorite screen in the idle mode..............................................................................................61
Entering a function into the favorite screen....................................................................................................62
Entering a destination into the favorite screen................................................................................................62
Deleting a function or a destination from the favorite screen..........................................................................63
Chapter 14: Customizing your telephone............................................................................65
Introduction to customizing your telephone....................................................................................................65
Setting parameters for your telephone............................................................................................................65
Turning acoustic signaling on or off........................................................................................................65
Changing the acoustic signaling............................................................................................................66
Setting the ringing tone melody..............................................................................................................67
Setting the contrast and the brightness..................................................................................................68
Setting the language..............................................................................................................................68
Adjusting the setting for handsfree operation........................................................................................68
Displaying your name and call number on your telephone....................................................................69
Setting key beep tones to on or off........................................................................................................69
Displaying time zones *..........................................................................................................................70
Saving emergency numbers..................................................................................................................70
Function and Destination keys........................................................................................................................71
Function and destination keys................................................................................................................71
Assigning functions to keys....................................................................................................................72
Creating a destination key......................................................................................................................73
Assigning a destination from the phone book to a key..........................................................................73
Changing an existing destination............................................................................................................74
Deleting key assignments......................................................................................................................75
Setting up a macro (diversion and pick-up)............................................................................................76
Relocating the telephone................................................................................................................................77
Saving personal data......................................................................................................................................77
Saving personal data..............................................................................................................................77
Saving data locally..................................................................................................................................78
Saving data locally automatically............................................................................................................78
Saving data centrally..............................................................................................................................79
Allowing/barring central data saving......................................................................................................79
VIP functions..................................................................................................................................................80
Preparing VIP functions..........................................................................................................................80
1. Using the executive telephone as a two-way intercom system to the secretary................................80
Setting up the executive telephone........................................................................................................80
Setting up the secretary telephone........................................................................................................81
2. Making announcements from the executive telephone......................................................................82
Setting up the executive telephone........................................................................................................82
Setting up the secretary telephone........................................................................................................83
Using the VIP functions..........................................................................................................................83
Making anonymous calls................................................................................................................................84
1408/1416 User Guide January 2010 5
Contents
Accepting calls automatically (Handsfree answer back)................................................................................85
Turning direct dialing on or off........................................................................................................................85
Turning CSTA Answer Call on or off *............................................................................................................86
Chapter 15: Using the Avaya Menu........................................................................................89
Introduction to the Avaya menu......................................................................................................................89
Managing call charges....................................................................................................................................89
Introduction to call charges....................................................................................................................89
Displaying charges during a call............................................................................................................89
Viewing the charge display....................................................................................................................90
Deleting call charges..............................................................................................................................90
Switching the charge display to units....................................................................................................90
Recording charges for private calls and projects *................................................................................91
Locking the telephone....................................................................................................................................91
Telephone lock........................................................................................................................................91
Changing the PIN..................................................................................................................................92
Locking the telephone............................................................................................................................92
Unlocking the telephone........................................................................................................................93
Setting automatic locking *....................................................................................................................93
Managing appointments..................................................................................................................................94
Appointments (reminders)......................................................................................................................94
Entering a new appointment..................................................................................................................94
Acknowledging an appointment..............................................................................................................95
Viewing appointments............................................................................................................................95
Deleting an appointment........................................................................................................................95
Chapter 16: Menus..................................................................................................................97
Menu overview................................................................................................................................................97
Menu settings overview..................................................................................................................................99
Chapter 17: Appendix Remote features..............................................................................103
Introduction to remote features.......................................................... .......................................................... 103
Calling remote using the system *........................................................ ........................................................103
Changing call diversion remotely *................................................................................................................103
Chapter 18: Auxiliary devices..............................................................................................105
Introduction to auxiliary devices....................................................................................................................105
Button module BM32.................................................................. ..................................................................105
Using the button module BM32.......................................................... .......................................................... 106
Using a headset............................................................................................................................................107
About operating cordless headsets....................................................... ....................................................... 107
Chapter 19: Appendix Contact Center........................................ ........................................ 109
Contact Center buttons..................................................................................................................................110
Chapter 20: Abbreviations....................................................................................................113
Index.......................................................................................................................................115
6 1408/1416 User Guide January 2010
Chapter 1: Introduction
Introduction to the 1400 ISDN Telephone Introduction to the 1400 Series Digital Deskphones
The Avaya 1400 Series telephones are ISDN telephones for use with the Integral Enterprise
call processing system. The 1400 Series Digital Deskphones are for use with the Avaya Aura
Communication Manager call processing system. This user guide is written for the 1408 and
1416 Digital Deskphones. These deskphones put convenient features and capabilities at your
fingertips, including a phone screen to view and manage your calls, a contacts list, a call log,
a menu of options and settings to customize your phone, and access to your voice mail. They
put convenient features and capabilities at your fingertips, including a display to view and
manage your calls, a Call Log, a personal as well as a central phone book, a menu of options
and settings to customize your phone, and access to your voice mail.
Not all features described in this user guide may be available on your telephone. If you find
that a feature is not available, contact your system administrator.The descriptions of such
optional features are marked with an asterisk in the title.
Overview of phone buttons and features
Avaya 1408 Telephone
™
1408/1416 User Guide January 2010 7
Introduction
Avaya 1416 Telephone
No.
Name Description
1 Call/Message
Waiting Indicator
This light flashes when you receive an incoming call.
Additionally it indicates you have voicemail
messages waiting.
2 Phone Display There are 3 (1408) or 4 (1416) lines in the phone
display. The phone display presents calling or called
party identification, user options, and other
information relevant to using the phone.
8 1408/1416 User Guide January 2010
Overview of phone buttons and features
No. Name Description
When the phone is idle, the top line shows the
number of missed calls. The top line also shows the
phone number and name you set and the date and
time.
The middle line (1408) or two lines (1416) display
status information.
The bottom line displays the softkey labels.
3 Softkeys Press the softkeys to select the softkey labels. The
softkey labels show you the action that each softkey
produces. The labels and the actions vary depending
on the object that is selected.
4 OK Press the OK button to open a selected menu item
or confirm an input.
5 Phone/Exit Press the Phone/Exit button to return back to the idle
display from a menu.
6 Function keys /
Destination keys /
Partner keys
There are 8 (1408) or 16 (1416) keys that can be
programmed as either function keys or destination
keys. Press a labeled function key to enable or
disable that function. The function keys provide the
same functions that are available in the menu. When
a call number is programmed on the key press the
key to dial the destination. (Partners are special
destinations, see chapter Partners for more
information)
7 Hold Press the Hold button (R button) to put the active call
on hold or to toggle between an active call and a call
on hold.
8 Conference Press the Conference button to add another party to
an existing call.
9 Transfer Press the Transfer button to transfer a call to another
number.
10 Drop Press the Drop button to drop the active call. While
on a conference call, press the Drop button to drop
the call party which is marked in the display from the
conference call.
11 Headset Press the Headset button to use the headset if it is
connected. Only HIS headset cords are compatible
with your phone.
12 Volume Press + or - on the Volume button while active on the
handset, headset or speaker to adjust the volume.
While not on a call, press + or - to access the audio
settings menu.
1408/1416 User Guide January 2010 9
Introduction
No. Name Description
13 Mute Press the Mute button to mute a call in progress. To
take a call off mute, press Mute again.
14 Speaker Press the Speaker button to activate the loudspeaker
or the handsfree equipment.
15 Redial Press the Redial button to either dial the last number
you dialed or display the redial list from which you can
select a number to redial.
16 Call Log Press the Call Log button to view a list of your
outgoing, incoming, and missed calls. The icon on the
Call Log button is illuminated when you have missed
calls.
17 Phone book /
18 Avaya Menu Press the A button to access the Avaya menu. The
19 Message Press the Message button to connect directly to your
20 Navigation
About LEDs
Each function, partner or destination key has two LEDs, one green and one red, to indicate
the status of the function or partner. The status is identified by whether the LED is on, off, or
blinking as described in the following tables.
Contacts
Arrows
Press the Phone book / Contacts button to view the
entries in your phone book or contact list.
Avaya menu provides options that allow you to
customize phone settings, configure call logging and
select the display language.
voicemail system.
Press the up and down navigation arrows to scroll
through lists. Press the right and left navigation
arrows to navigate between different views of an
application, to move the cursor during text input, or
to turn an option on or off.
Note:
If a key is assigned to a destination the LEDs are always off.
Table 1: Function key LEDs
LED
Steady red Function is active, e. g. the ringing tone is silenced.
10 1408/1416 User Guide January 2010
Description
Icons in the telephone display
LED Description
Off Function is not active.
Table 2: Partner key LEDs
LED Description
Steady green Partner has set partner diversion.
Blinking red very fast Partner receives two calls in parallel (50 ms on, 50 ms
off).
Blinking red fast Partner receives a call, either in idle state or while on a
call (200 ms on, 50 ms off)
Steady red Partner is on a call.
Related topics:
Introduction to partners on page 45
Icons in the telephone display
Icons are provided in the phone display to indicate the state of a call and navigation choices.
The icons that appear in the phone display are described in the following table.
Icon
#X Number of calls missed, where # represents the number.
Description
Call forward, Send All Calls, or EC500 is active. (These
features are available if they have been administered for your
telephone.)
Incoming call is ringing.
Call is active.
Call is on hold.
Call is on soft hold (when using Conference or Transfer
feature).
Conference is active.
Conference is on hold.
Scroll left for other options.
Scroll right for other options.
1408/1416 User Guide January 2010 11
Introduction
Icon Description
About this manual
Descriptions of optional features are marked with an asterisk in the title. For more information
about the optional features, see your system administrator.
All the descriptions in this user guide assume a standard assignment of the function keys. If
you re-assign the function keys, the procedures may change from those provided in this guide.
Scroll up or down for other options.
12 1408/1416 User Guide January 2010
Chapter 2: Making calls
Introduction to making calls
Use the procedures provided in this chapter to make calls from your telephone.
Note that when you make a call, you can either dial the number and then lift the handset, or
lift the handset and then dial the number. Both orders are correct. However, if you lift the
handset first and then dial the number, you will not be able to correct a dialing error.
Calling an internal call number
1. Enter the desired call number.
2. Lift the handset.
Calling an external call number
1. Enter the external line code, for example 0.
2. Enter the desired call number.
3. Lift the handset.
1408/1416 User Guide January 2010 13
Making calls
Calling with a destination key
1. Press the destination key for the desired subscriber.
2. Lift the handset.
Related topics:
Assigning functions or call numbers to keys
Calling a person from the call log
1. Press the Call Log or the Redial button.
2. Press the left/right arrow button, to select the appropriate list.
3. Select the desired call number.
4. Lift the handset.
Related topics:
Call log on page 37
Calling a person from the phone book entry
1. Press the Phone book / Contacts button.
2. Select the entry you want to dial.
Note:
To reach the entry more quickly, you can also enter one or more of the first letters
of the name.
14 1408/1416 User Guide January 2010
Calling a person from a central phone book entry *
You can also search for a name or call number by using an asterisk “*” as a wild
card (as you can on your PC). For example, if you input *mobile, all entries
which include the string “mobile” will be displayed.
3. Lift the handset.
Related topics:
Introduction to the phone book on page 39
Calling a person from a central phone book entry *
1. Press the Phone book / Contacts button.
2. Press the Main softkey.
3. Enter one or more of the first letters of the name.
4. Select the entry you want to dial.
5. Lift the handset.
Related topics:
Introduction to the phone book on page 39
Calling using the speakerphone
The Monitoring function allows you to hear the person you are on a call with through the
loudspeaker. The Handsfree function provides the Monitoring function and the ability to
speak using the phone's built-in microphone, rather than the handset.
Both functions are operated by means of the Speaker button.
1. Enter the desired call number.
2. Press the Speaker button.
3. To adjust the volume, press + or - on the Volume button.
4. Do one of the following:
1408/1416 User Guide January 2010 15
Making calls
a. To continue the call using the handset, lift the handset. To return to the
speakerphone, press the Speaker button once more.
b. To end the call, press the Speaker button.
Requesting automatic callback
If an internal call number you dialed is busy or unanswered, use this procedure if you want
your telephone system to call you back when the number is no longer busy.
1. Select the Automatic Callback menu item or Callback function key.
2. Press the OK button.
3. Replace the handset.
Your telephone system calls you back as soon as the called number is free or free
again.
4. Lift the handset
Your telephone system calls the dialled call number again.
5. To delete the automatic callback again:
a. Press the Callback softkey
b. Select the desired callback request.
c. Press the Details softkey.
d. Press the Delete softkey.
Requesting automatic redialing
If the call number you dialed is busy, you can select Automatic redial to dial the busy
number every 30 seconds.
1. Select the Automatic redial menu item.
2. Press the OK button.
16 1408/1416 User Guide January 2010
The status information Redial repeat every 30 s is shown.
3. Replace the handset, if you have lifted it.
Automatic redial is stopped if you press any button or lift the handset. After you have finished
you will be asked Continue redial ?
Joining another call (cut-in)*
You call an internal extension. The user is already on a call. Use this feature to join the call.
This feature may not be available. Your system administrator must configure it for your
extension as well as for the extension of the other person. See your system administrator for
more information.
Joining another call (cut-in)*
1. Select the Cut-in menu item.
Each person on the call will hear a cut-in tone.
2. To disconnect from the call, select Cut-in again, press the Drop button, or replace
the handset.
1408/1416 User Guide January 2010 17
Making calls
18 1408/1416 User Guide January 2010
Chapter 3: Handling calls
Introduction to handling calls
When you receive an incoming call your telephone rings, the Incoming Call LED flashes and
the call is indicated in the display.
You can lift the handset or use the Speaker button and talk with the handset on-hook. You are
also able to answer an incoming call ringing at another telephone in your telephone system,
or put an incoming call on hold until you are able to answer the call.
Internal and external calls have different ringing tones.
Answering a call
To answer a call, lift the handset or press the Speaker button to use the speakerphone.
Answering a call ringing at another phone (pick-up)
1. Enter the number of the ringing telephone with your handset on-hook.
The status message Pick-up is shown in the display.
2. Select Pick-up .
3. Press the OK button and wait until the call is signalled at your phone.
4. Lift the handset.
If you want to pick up calls for a particular telephone, you can set up a macro. So you can press
a single key to answer calls ringing at that telephone. See chapter Setting up a macro (diversion
and pick-up) for more information.
1408/1416 User Guide January 2010 19
Handling calls
You can also pick up calls by entering a code, if your telephone system is administered for the
pick-up function. See your system administrator for more information.
Related topics:
Setting up a macro (diversion and pick-up) on page 76
Putting a call on hold
You can put an active call on hold or an incoming call that you have not yet answered. When
you put an incoming call on hold, the ringing tone is turned off, and the call LED continues to
flash. Putting an incoming call on hold is useful when you are performing another task, such
as editing a phone book entry, that you want to complete before you answer the call.
1. Press Hold button, the active call will be keep on hold and you get a possibility to
call another subscriber.
2. Press Drop key to return back to the call or select the call on hold and press OK.
Muting a call
1. Press the Mute button during a call so that the other person cannot hear you.
2. Press the Mute button again to unmute the call.
Deactivating your telephone display
Use this procedure to deactivate the call number of caller in the display. An example of when
you might want to do this is if you do not want the name or number of the person with whom
you are talking to appear in your telephone display.
1. Press the Display softkey.
20 1408/1416 User Guide January 2010
The display is deactivated and the call number is not stored in all the call log lists.
2. To reactive the display, press the Display softkey again.
Note:
When you deactivate your telephone display, the call number is not stored in the call log.
Transferring a call
1. Select new call to ....
2. Press the OK button.
Your first call is put on hold.
3. Dial the appropriate call number.
Transferring a call
4. When the party answers, announce the call.
If the party does not answer, press the Drop button to return to the call on hold.
5. Press the Transfer button or hang up.
Answering an additional call (second call)
The feature Second call is activated on your telephone.
Use this procedure to answer an incoming call while on another call.
1. While on a call, select the number or name of the second call in the display.
2. Press the OK button.
You are connected to the second call and the first call is put on hold.
To end the first call instead, press the Drop button.
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Handling calls
Turning second incoming call on or off
If you do not want to answer an additional call (second call) during a call, you can deactivate
the second call.
1. Select Second call in the display.
2. Press the OK button.
3. Press the On/Off softkey.
4. Press the Done softkey.
5. To activate the second call again from the Avaya Menu select Settings > Display/
Acoustics > Second call and change the setting with the On/Off softkey.
Referring back during a call (consultation call)
Use this procedure to make a consultation call while on a call.
1. Select new call to ....
2. Press the OK button.
Then your first call is on hold.
3. Enter the call number of the person whom you want to consult.
4. If the second call is not answered, you can return to the first by pressing Drop.
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Chapter 4: Call diversion
Introduction to call diversion
You can divert your calls to someone else.
Different kinds of call diversion are possible:
• to: first destination unconditional
• to: alternative destination unconditional
• on busy: destination only when you are busy
• Ex.aft.time : destination for delayed call diversion (after time) only for external calls *.
• Int.aft.time: destination for delayed call diversion (after time) only for internal calls *.
• Double call: you set up your telephone so that another telephone rings together with
it at the same time *.
* You need a special authorization to use this kinds of the feature. Please refer to your system
administrator
If you have activated delayed call diversion, you may decide from case to case to answer a
call yourself or to divert it after a certain time.
A particularly convenient way to set up a call diversion is to use a macro. You can then enable or
disable this call diversion by pressing a single key.
Related topics:
Setting up a macro (diversion and pick-up) on page 76
Diverting calls
You want to divert your calls to someone else.
1. Press the Avaya Menu button.
2. Select Divert call .
3. Press the OK button.
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Call diversion
4. Select the appropriate kind of diversion.
5. Enter the desired call number.
6. Press the OK button.
The status information DIV to call number appears in the display and the LED lights
up.
7. To withdraw the diversion, select the appropriate status information and press the
OK button .
Related topics:
Diverting calls to voicemail on page 43
Automatic call diversion *
Call diversion can be set in advance for a certain time slot. It is controlled by times and
weekdays.
You need an appropriate authorization for this feature. Please ask your system administrator.
Two alternative destination numbers with different time slots can be programmed.
Automatic call diversion can override a call diversion that was set up manually. Once the
automatic call diversion has finished, the manual call diversion becomes active again.
Call diversion on busy, Delayed call diversion and Double Call cannot be controlled using time
slots.
First you have to define the time slot by Start time, Stop time and weekday. Afterwards you
can activate or deactivate it.
Defining automatic call diversion *
Use this procedure to define the call number, time slot and weekdays, when you want all your
calls diverted automatically.
1. Press the Avaya Menu button.
2. Select Divert call .
3. Press the OK button.
4. Set automatic
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Diverting calls automatically *
5. Press the OK button.
6. Enter the desired call number.
7. Select Start time.
8. Enter the time with hour and minutes.
9. Select Stop time.
10. Enter the time with hour and minutes.
11. Select weekday.
12. Press the OK button.
13. Select the appropriate pattern, for instance Mo-Fr.
If you scroll down you can also set the properties for the second automatic call
diversion.
Diverting calls automatically *
Use this procedure to automatically divert your incoming calls according to the time slot,
weekday, and call number you have defined.
1. Press the Avaya Menu button.
2. Select Divert call .
3. Press the OK button.
4. Select Automatic 1 or alternative Automatic 2.
5. Press the OK button.
The status message DIV to call number appears in the display and the LED lights
up.
6. To withdraw the diversion, select the appropriate status information and press the
OK button .
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Call diversion
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Chapter 5: Follow-me
Introduction to follow-me *
When you are going to visit several colleagues one after the other and don't want to miss any
call arriving meanwhile, you use the follow-me function.
This function allows you to use other telephones to set up or change the call diversion on your
telephone.
You need to prepare this function on your own telephone first.
The follow-me function is prepared, activated and switched off by means of particular codes.
The first one is used on your own telephone, the second on other telephones. Please ask your
system administrator for the appropriate codes.
Preparing follow-me on your own telephone
1. Lift the handset.
2. Press the asterisk * .
3. Enter the first code.
4. Replace the handset.
Activating follow-me on another telephone
When you arrive at the other telephone, you activate the prepared follow-me function, to divert
your incoming calls to this other telephone.
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Follow-me
1. Lift the handset.
2. Press asterisk * .
3. Enter the second code.
4. Dial your own call number.
5. Replace the handset.
Switching off follow-me on your own telephone
When you are back at your own telephone, you switch off the follow-me function.
1. Lift the handset.
2. Press hash # .
3. Enter the first code.
4. Replace the handset.
Switching off follow-me on another telephone
If you don't want to return to your own telephone, you can switch off the follow me function on
another telephone.
1. Lift the handset.
2. Press hash # .
3. Enter the second code.
4. Dial your own call number.
5. Replace the handset.
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Chapter 6: Three-party conference
Introduction to three-party conference calls
You can use a three-party conference call to speak with two people at different locations on
the same call. If the Multiple Conference feature has been enabled in your telephone system,
up to seven people can be included in the conference call.
A conference between a call waiting (second call) and the first talking party is not possible.
Related topics:
Introduction to multiple conference calls on page 31
Making a conference call
1. While active on a call, press the Conference button.
2. Enter the call number for the additional participant or use phone book/
destination key.
When the additional participant answers, you are in a three-party conference.
3. If the additional participant does not answer, press the Drop button to return to the
first call.
If you use the new call to … menu item to call the additional participant, you can first talk to
the participant privately while the first caller is on hold. Then use the Conference button to
connect all participants.
Talking with one participant in a conference call
Use this procedure if you are on a three-party conference call and want to talk privately with
one participant.
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Three-party conference
1. Select the call number menu item of the participant with whom you want to talk
privately.
2. Press the OK button.
You can talk privately with the desired participant, while the other call is on hold.
3. To return to the conference press the Conference button or select conference with
from the menu.
Connecting conference participants with each other
If you are on a three-party conference call and want to connect the other participants to each
other, press the Transfer button or replace the handset.
Ending the conference call
Press the Drop button.
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