Avaya 16-300043, 03-600759 User Manual

4601 IP Telephone

User Guide

16-300043

Issue 3

April 2006

Notice

While reasonable efforts were made to ensure that the infor mation in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.

To locate this document on our Web site, simply go to

http://www.avaya.com/support

the search box. Documentation disclaimer

Avaya Inc. is not responsible for any modifications, addition s, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or informa tion described or o ff ered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warran ty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

Except where expressly stated otherwise, the Product is protected by copyrigh t and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense un der the applicable law.

Avaya support

Avaya provides a telephone number for you to use to report pro blems or t o ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Software License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAIL ABLE ON T HE AVAYA WEBSITE AT

http://support.avaya.com/LicenseInfo/

YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Soft w are” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utili zed by End User.

License Type(s):

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other mat erials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through elect roni c mean s established by Avaya specifically for this purpose.

and search for the document number in

(“GENERAL LICENSE TERMS”). IF

Third-party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya’s web site at:

http://support.avaya.com/ThirdPartyLicense/

Interference

Using a cell, mobile, or GSM telephone, or a two-way radio in close proximity to an Avaya IP Telephone might cause interference.

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Conventions Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Symbolic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Typographic Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 1: Introducing Your 4601 IP Telephone. . . . . . . . . . . . . . 9

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

The 4601 IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2: Using Your 4601 IP Telephone . . . . . . . . . . . . . . . . . 13

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Redialing the Last Number Called . . . . . . . . . . . . . . . . . . . . . . . . 13

Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Call Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Adding another party to a call . . . . . . . . . . . . . . . . . . . . . . . . 14

Adding a held call to the current call. . . . . . . . . . . . . . . . . . . . . 14

Dropping the Last Person Added to a Conference Call. . . . . . . . . . . 14

Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Returning to the held call . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Sending a call to another telephone . . . . . . . . . . . . . . . . . . . . . 15

Retrieving a Voice Mail Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Logging the Telephone Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Registering the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Determining Your Telephone’s Extension Number . . . . . . . . . . . . . . . . . 17

Issue 3 April 2006 3

Contents

Chapter 3: Telephone Management and Troubleshooting . . . . . . . . 19

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Interpreting Ringer Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Interpreting LED Prompts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Personalizing Your Telephone's Ringing Pattern . . . . . . . . . . . . . . . . . . 23

Selecting a Personalized Ringing Pattern . . . . . . . . . . . . . . . . . . . . 23

Testing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Testing the Telephone's LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Basic Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4 4601 IP Telephone User Guide

About This Guide

Overview

This guide covers how to use your new 4601 IP Telephone. The 4601 is simple to use while offering some of the latest advances in telephony systems. IP (Internet Protocol) telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself. Updates and new functionality are downloaded to your phone without intervention or the need for phone replacement. Although the 4601 is a basic IP telephone model, it shares many characteristics with higher-end IP telephones, including ease of operation for its users.

This guide contains three chapters, geared to how you actually use the phone. It covers the buttons and features on the phone itself, making and receiving calls, getting your voice mail messages, and phone tests/troubleshooting you can perform to ensure your 4601 IP Telephone is operating properly.

Intended Audience

This document is intended for IP telephone users who have a 4601 IP Telephone at their desks. It is not intended to be a technical reference guide for System Administrators or phone technicians.

Issue Date

This is the most recent version of this document, issued in April, 2006.

How to Use This Document

This guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your 4601 IP Telephone, or review the Table of Contents or Index to locate information specific to a task or function you want to perform.

Issue 3 April 2006 5

About This Guide

Document Organization

This guide contains the following chapters:

Chapter 1: Introducing Your 4601 IP Telephone

Chapter 2: Using Your 4601 IP Telephone

Chapter 3: Telephone Management and Troubleshooting

Conventions Used

This guide uses the following textual, symbolic, and typographic conventions to help you interpret information.

Describes each button and feature on the face of the telephone.

Covers all call-related information, such as initiating calls, conferencing, and transferring calls, accessing and retrieving voice mail messages, registering the phone and logging off.

Covers setting a personalized ringing tone, interpreting LED prompts and messages, testing your phone’s operation, and provides basic troubleshooting actions, if you encounter errors or experience problems.

Symbolic Conventions

The word Note: precedes additional information about a topic.

6 4601 IP Telephone User Guide

Typographic Conventions

This guide uses the following typographic conventions:

Document Underlined type indicates a document, chapter, or

section in this document containing additional information about a topic.

“Document” Italic type enclosed in quotes indicates a reference to an

external document.

italics Italic type indicates the result of an action you take or a

system response in step by step procedures.

Conference In step by step procedures, words shown in bold

represent a single telephone button that should be pressed/selected.

Chapter 1: Introducing Your 4601 IP Telephone

Introduction

This chapter introduces you to the layout of the 4601 IP Telephone. It provides a description for each functional button and other phone characteristics.

The 4601 IP Telephone

The 4601 IP Telephone has two Line (Call Appearance) buttons and eight dedicated Feature buttons.

Issue 3 April 2006 9

+ 19 hidden pages