Avaya 1608 IP User Manual

Avaya one-X™ Deskphone Value Edition 1608 IP Telephone User Guide

16-601446

Issue 1

July 2007

Contents

Notices ..................................................................................................... 5

Introduction to the 1608 IP Telephone .................................................. 7

Overview .................................................................................................................. 7

About LEDs .............................................................................................................. 9

About Icons .............................................................................................................. 9

About Scrolling and Navigation .............................................................................. 10

About Paper Labels ................................................................................................ 10

About Logging in to Your Telephone .................................................. 10

Logging in to your telephone .................................................................................. 11

Logging out of your telephone ................................................................................ 11

Making a Call ......................................................................................... 11

Clearing a number .................................................................................................. 11

Redialing a number ................................................................................................ 11

Calling a person from the contacts list ................................................................... 11

Calling a person from the call log ........................................................................... 12

Answering a Call ................................................................................... 12

Sending an Incoming Call Directly to Voice Mail ............................... 12

Ignore an Incoming Call ....................................................................... 12

Muting a Call .......................................................................................... 12

Putting a Call on Hold ........................................................................... 13

Transferring a Call ................................................................................ 13

About Conference Calls ....................................................................... 13

Making a conference call ........................................................................................ 13

Adding a person on hold to a conference call ........................................................ 14

Putting a conference call on hold ........................................................................... 14

Viewing conference details ..................................................................................... 14

Dropping the last person added to a conference call ............................................. 14

Dropping a person from a conference call ............................................................. 14

Silencing a person on a conference call ................................................................. 15

Getting Your Messages ........................................................................ 15

Logging into your voice mail ................................................................................... 15

About Bridged Call Appearances ........................................................ 15

Answering a call on a bridged call appearance ...................................................... 15

Joining a call on a bridged call appearance ........................................................... 16

Making an outgoing call on a bridged call appearance .......................................... 16

About Shared Line Appearances ......................................................... 16

Answering a call on a shared line appearance ....................................................... 16

Joining a call on a shared line appearance ............................................................ 16

Making an outgoing call on a shared line appearance ........................................... 17

2 Avaya one-X™ Deskphone Value Edition 1608 IP Telephone User Guide

About Contacts ..................................................................................... 17

Viewing contacts details ......................................................................................... 17

Adding a new contact ............................................................................................. 17

Editing a contact ..................................................................................................... 18

Deleting a contact ................................................................................................... 18

About the Call Log ................................................................................ 18

Viewing the call log ................................................................................................. 18

Viewing call log details ........................................................................................... 19

Adding an entry from the call log to your contacts list ............................................ 19

Removing an entry from the call log ....................................................................... 19

Clearing all entries from the call log ....................................................................... 19

Turning call logging on or off .................................................................................. 19

About Advanced Telephone Features ................................................. 20

Forwarding a call .................................................................................................... 20

Send all calls .......................................................................................................... 21

Calling a person from the corporate directory ........................................................ 21

Activating Extension to Cellular (EC500) ............................................................... 21

About the Features Menu ..................................................................... 22

Accessing the Features Menu ................................................................................ 22

Contents

About the Avaya Menu ......................................................................... 22

Adjusting the brightness or contrast of the display ................................................. 22

Changing the ring pattern ....................................................................................... 23

Turning button click sounds on and off ................................................................... 23

Turning error tones on or off ................................................................................... 23

Turning the call timer on or off ................................................................................ 23

Turning visual alerting on or off .............................................................................. 23

Setting redial options .............................................................................................. 24

Setting the Audio Path ............................................................................................ 24

Turning show incoming call on or off ...................................................................... 24

Setting Automatic Gain Control .............................................................................. 24

Changing the language .......................................................................................... 25

Viewing Network Information .................................................................................. 25

Index ....................................................................................................... 27

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Contents

4 Avaya one-X™ Deskphone Value Edition 1608 IP Telephone User Guide

Notices

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

Note:

Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP Phone might cause interference.

For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.

To locate this document on our website, simply go to http://www.avaya.com/support and search for the document number in the search box.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands, and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Notices

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya's standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Avaya support

Avaya Inc. provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

Issue 1 July 2007 5

http://www.avaya.com/support

6 Avaya one-X™ Deskphone Value Edition 1608 IP Telephone User Guide

Introduction to the 1608 IP Telephone

The 1608 IP telephone is a multiline IP telephone for use with Avaya Communication Manager or Avaya Distributed Office call processing systems. The 1608 IP telephone puts convenient features and capabilities at your fingertips, including a Phone screen to view and manage your calls, a Contacts list, a Call Log, a menu of options and settings to customize your phone, and access to your voice mail.

Not all functions and features described in this user guide may be available on your telephone. If you find that a function or feature is not available, contact your system administrator.

Overview

Issue 1 July 2007 7

Overview

1608 IP Telephone Button/Feature Descriptions

Name Description

Message Waiting Indicator

Phone Display There are three lines in the phone display. When the phone is idle,

Softkeys Press the softkeys to select the softkey labels. The softkey labels

Message Press the Message button to connect directly to your voicemail

Navigation Arrows

OK Press the OK button for a shortcut to an action. For example, when

Phone/Exit Press the Phone/Exit button to view and manage your calls. For

Avaya Menu Press the A button to access the Avaya menu. The Avaya menu

Contacts Press the Contacts button to view the entries in your contact list.

Call Log Press the Call Log button to view a list of your outgoing, incoming,

Redial Press the Redial button to either dial the last number you dialed or

Hold Press the Hold button to put the active call on hold.

Conference Press the Conference button to add another party to an existing call.

Transfer Press the Transfer button to transfer a call to another number.

Drop Press the Drop button to drop the active call. While on a conference

Volume Press + or - on the Volume button while active on the handset,

Headset Press the Headset button to use the headset if it is connected. Only

An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call.

the top line shows the missed call icon with number of calls missed and either the call forwarding icon, the Send All Calls icon, or the EC500 icon when one of those features is enabled. The top line also shows the primary extension and the time and date. System messages are also displayed on the top line. The middle line displays application-specific information. The bottom line displays the softkey labels.

show you the action that each softkey produces. The labels and the actions vary depending on the object that is selected.

system.

Press the up and down navigation arrows to scroll through lists. Press the right and left navigation arrows to navigate between different views of an application, to move the cursor during text input, or to turn an option on or off.

you select a call log entry, pressing the OK button dials the number.

example, if you are viewing a menu, pressing the Phone/Exit button switches the phone display back to the call view.

provides options that allow you to customize phone settings, configure call logging, select the display language, view network information, and log out.

and missed calls. The icon on the Call Log button is illuminated when you have missed calls.

display the redial list from which you can select a number to redial. See Setting redial options for more information.

call, press the Drop button to drop a person from the conference call. See Dropping the last person added to a conference call or Dropping

a person from a conference call for more information.

headset, or speaker to adjust the volume. To adjust the volume of the ringer, press + or - on the volume button while the handset, headset, and speaker are inactive.

HIS headset cords are compatible with your phone.

8 Avaya one-X™ Deskphone Value Edition 1608 IP Telephone User Guide

Introduction to the 1608 IP Telephone

Name Description

Mute Press the Mute button to mute a call in progress. To take a call off

mute, press Mute again.

Speaker Press the Speaker button to use the speakerphone. To take a call

off speakerphone, lift the handset or press the Headset button.

Call/Line Appearance Buttons and Feature Buttons

There are 8 buttons that can be programmed as either call/line appearance buttons or feature buttons. Press a call/line appearance button to make or answer a call or resume a call on hold. Press a labeled feature button to enable or disable that feature. The feature buttons provide access to the Avaya call management system features that have been administered for your extension. The green LED next to each feature button indicates if the feature is currently on or off. If the light is on, the feature is on. The feature buttons provide the same features that are available in the features menu. For more information about the features menu, see About the

Features Menu. For more information about the feature buttons, see About Advanced Telephone Features.

About LEDs

Each call/line appearance button and feature button has two LEDs, one green and one red, to indicate the status of the call/line appearance or feature. The status is identified by whether the LED is turned on, off, or blinking as described in the following tables.

Table 1. Call/Line Appearance Button LEDs

LED Description

Steady green Call/line appearance is active.

Slow blinking green Call/line appearance is ringing.

Fast blinking green Call/line appearance is on hold.

Very fast blinking green

Steady red Call/line appearance is selected and will be used when you go off-

Off Call/line appearance is available.

Conference or Transfer is pending.

hook. It remains steady red while you use the call/line appearance.

Table 2. Feature Button LEDs

LED Description

Steady green Feature is active.

Blinking green Feature is pending (request is being processed and not

immediately available).

Blinking red Feature is shown on the phone display.

Off Feature is not active.

Note:

Depending on your call processing system, the feature button LEDs for some features may operate differently.

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