Avaya 1608, 1608-I User Manual 2
Avaya 1608/1608-I IP Deskphone User
Guide
February 2010
16-601446
Issue 2
©
2009 Avaya Inc.
All Rights Reserved.
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2 Avaya 1608/1608-I IP Deskphone User Guide February 2010
Contents
Chapter 1: Introduction to the 1608/1608-I IP Telephone......................................................5
Overview of phone buttons and features..........................................................................................................6
LEDs................................................................................................................................................................8
Icons in the telephone display..........................................................................................................................9
Scrolling and navigation..................................................................................................................................10
Paper labels....................................................................................................................................................10
Chapter 2: Logging in to and out of your telephone............................................................11
Logging in to your telephone..........................................................................................................................11
Logging out of your telephone........................................................................................................................11
Chapter 3: Making calls..........................................................................................................13
Making a call..................................................................................................................................................13
Clearing a number..........................................................................................................................................13
Redialing a number........................................................................................................................................13
Calling a person from the contacts list............................................................................................................14
Calling a person from the call log....................................................................................................................14
Chapter 4: Handling calls......................................................................................................15
Answering a call..............................................................................................................................................15
Sending an incoming call directly to voice mail..............................................................................................16
Ignoring an incoming call................................................................................................................................16
Muting a call....................................................................................................................................................16
Putting a call on hold......................................................................................................................................16
Transferring a call............................................................................................................................................17
Chapter 5: Conference calls..................................................................................................19
Making a conference call................................................................................................................................19
Adding a person on hold to a conference call................................................................................................19
Putting a conference call on hold....................................................................................................................20
Viewing conference details..............................................................................................................................20
Dropping the last person added from a conference call..................................................................................20
Dropping a person from a conference call......................................................................................................21
Silencing a person on a conference call........................................................................................................21
Chapter 6: Getting your messages........................................................................................23
Logging into your voice mail............................................................................................................................23
Chapter 7: Bridged call appearances....................................................................................25
Answering a call on a bridged call appearance..............................................................................................25
Joining a call on a bridged call appearance....................................................................................................25
Making an outgoing call on a bridged call appearance..................................................................................26
Chapter 8: Shared line appearances....................................................................................27
Answering a call on a shared line appearance..............................................................................................27
Joining a call on a shared line appearance....................................................................................................27
Making an outgoing call on a shared line appearance....................................................................................28
Chapter 9: Contacts................................................................................................................29
Viewing contacts details..................................................................................................................................29
Avaya 1608/1608-I IP Deskphone User Guide February 2010 3
Contents
Adding a new contact......................................................................................................................................29
Editing a contact..............................................................................................................................................30
Deleting a contact..........................................................................................................................................30
Chapter 10: Call log................................................................................................................33
Viewing the call log..........................................................................................................................................33
Viewing call log details....................................................................................................................................33
Adding an entry from the call log to your contacts list....................................................................................34
Removing an entry from the call log................................................................................................................34
Clearing all entries from the call log................................................................................................................34
Turning call logging on or off..........................................................................................................................35
Chapter 11: Advanced telephone features............................................................................37
Forwarding a call............................................................................................................................................37
Send all calls..................................................................................................................................................38
Calling a person from the corporate directory................................................................................................38
Activating Extension to Cellular (EC500)........................................................................................................38
Chapter 12: Features menu....................................................................................................41
Accessing the Features menu........................................................................................................................41
Chapter 13: Avaya Menu........................................................................................................43
Adjusting the brightness or contrast of the display..........................................................................................43
Changing the ring pattern................................................................................................................................44
Turning button click sounds on and off............................................................................................................44
Turning error tones on or off............................................................................................................................45
Turning the call timer on or off........................................................................................................................45
Turning visual alerting on or off......................................................................................................................45
Setting redial options......................................................................................................................................46
Setting the audio path....................................................................................................................................46
Turning show incoming call on or off..............................................................................................................47
Setting automatic gain control........................................................................................................................47
Changing the language..................................................................................................................................48
Viewing network information..........................................................................................................................48
Index.........................................................................................................................................49
4 Avaya 1608/1608-I IP Deskphone User Guide February 2010
Chapter 1: Introduction to the 1608/1608-I IP
Telephone
The 1608/1608–I telephone is a multiline IP telephone for use with Avaya Communication
Manager or Avaya Distributed Office call processing systems. The 1608/1608- IP telephone
puts convenient features and capabilities at your fingertips, including a phone screen to view
and manage your calls, a contacts list, a call log, a menu of options and settings to customize
your phone, and access to your voice mail.
Not all features described in this user guide may be available on your telephone. If you find
that a feature is not available, contact your system administrator.
Avaya 1608/1608-I IP Deskphone User Guide February 2010 5
Introduction to the 1608/1608-I IP Telephone
Overview of phone buttons and features
Name Description
Message Waiting
Indicator
Phone Display There are three lines in the phone display. When the phone
6 Avaya 1608/1608-I IP Deskphone User Guide February 2010
An illuminated red light in the upper-right corner of your
phone indicates you have voicemail messages waiting. If
Visual Alerting is enabled, this light flashes when you
receive an incoming call.
is idle, the top line shows the missed call icon with number
of calls missed and either the call forwarding icon, the Send
All Calls icon, or the EC500 icon when one of those features
is enabled. The top line also shows the primary extension
and the time and date as well as any system messages. The
middle line displays application-specific information. The
bottom line displays the softkey labels.
Overview of phone buttons and features
Name Description
Softkeys Press the softkeys to select the softkey labels. The softkey
labels show you the action that each softkey produces. The
labels and the actions vary depending on the object that is
selected.
Message Press the Message button to connect directly to your
voicemail system.
Navigation Arrows Press the up and down navigation arrows to scroll through
lists. Press the right and left navigation arrows to navigate
between different views of an application, to move the cursor
during text input, or to turn an option on or off.
OK Press the OK button for a shortcut to an action. For example,
when you select a call log entry, pressing the OK button dials
the number.
Phone/Exit Press the Phone/Exit button to view and manage your calls.
For example, if you are viewing a menu, pressing the
Phone/Exit button switches the phone display back to the
call view.
Avaya Menu Press the A button to access the Avaya menu. The Avaya
menu provides options that allow you to customize phone
settings, configure call logging, select the display language,
view network information, and log out.
Contacts Press the Contacts button to view the entries in your contact
list.
Call Log Press the Call Log button to view a list of your outgoing,
incoming, and missed calls. The icon on the Call Log button
is illuminated when you have missed calls.
Redial Press the Redial button to either dial the last number you
dialed or display the redial list from which you can select a
number to redial. See Setting redial options on page 46
for more information.
Hold Press the Hold button to put the active call on hold.
Conference Press the Conference button to add another party to an
existing call.
Transfer Press the Transfer button to transfer a call to another
number.
Drop Press the Drop button to drop the active call. While on a
conference call, press the Drop button to drop the last
person added to the conference call.See Dropping the last
person added from a conference call on page 20 or
Avaya 1608/1608-I IP Deskphone User Guide February 2010 7
Introduction to the 1608/1608-I IP Telephone
Name Description
Dropping a person from a conference call on page 21 for
more information.
Volume Press + or - on the Volume button while active on the
handset, headset, or speaker to adjust the volume. To adjust
the volume of the ringer, press + or - on the Volume button
while the handset and speaker are inactive.
Headset Press the Headset button to use the headset if it is
connected. Only HIS headset cords are compatible with
your phone.
Mute Press the Mute button to mute a call in progress. To take a
call off mute, press Mute again.
Speaker Press the Speaker button to use the speakerphone. To take
a call off speakerphone, lift the handset or press the
Headset button.
LEDs
Feature Buttons
and Call/Line
Appearance
Buttons
Each call/line appearance button and feature button has two LEDs, one green and one red, to
indicate the status of the call/line appearance or feature. The status is identified by whether
the LED is on, off, or blinking as described in the following tables.
There are 8 buttons that can be programmed as either call/
line appearance buttons or feature buttons. Press a call/
line appearance button to make or answer a call or resume a
call on hold. Press a labeled feature button to enable or
disable that feature. The feature buttons provide access to
the Avaya call management system features that have been
administered for your extension. The green LED next to
each feature button indicates if the feature is currently on or
off. If the light is on, the feature is on. The feature buttons
provide the same features that are available in the features
menu. For more information about the features menu, see
Features menu on page 41. For more information about
the feature buttons, see Advanced telephone features on
page 37.
Table 1: Call/Line Appearance Button LEDs
LED
Steady green Call/line appearance is active.
Slow blinking green Call/line appearance is ringing.
8 Avaya 1608/1608-I IP Deskphone User Guide February 2010
Description
LED Description
Fast blinking green Call/line appearance is on hold.
Icons in the telephone display
Very fast blinking
green
Steady red Call/line appearance is selected and will be used when
Off Call/line appearance is available.
Table 2: Feature Button LEDs
LED Description
Steady green Feature is active.
Blinking green Feature is pending (request is being processed and not
Blinking red Feature is shown on the phone display.
Off Feature is not active.
Conference or Transfer is pending.
you go off-hook. It remains steady red while you use the
call/line appearance.
immediately available).
Note:
Depending on your call processing system, the feature button LEDs for some features may
operate differently.
Icons in the telephone display
Icons are provided in the phone display to indicate the state of a call and navigation choices.
The icons that appear in the phone display are described in the following table.
Icon
#X Number of calls missed, where # represents the number.
Description
Call forward, Send All Calls, or EC500 is active. (These
features are available if they have been administered for your
telephone.)
Incoming call is ringing.
Call is active.
Call is on hold.
Avaya 1608/1608-I IP Deskphone User Guide February 2010 9
Introduction to the 1608/1608-I IP Telephone
Icon Description
Call is on soft hold (when using Conference or Transfer
feature).
Conference is active.
Conference is on hold.
Scroll left for other options.
Scroll right for other options.
Scroll up or down for other options.
Scrolling and navigation
To navigate through the options and features on your telephone display, use the navigation
arrows to scroll and the OK button to select lines or options.
A navigation icon appears in the phone display to indicate that you can scroll to more options or
information. Use the right and left navigation arrows to go to other screens or to move the
cursor right or left when entering text. When you scroll to a line on the display, that line is
selected.
The softkey labels will change according to the options available for the selected line. The OK
button is a shortcut for the default action. For example, when you select an entry in your
contacts list, pressing the OK button places a call to that person.
Paper labels
Next to each call/line appearance button and feature button is a paper label. The label identifies
the call/line appearance number or the feature that has been programmed on the button by
your system administrator. You can remove the labels if you want to change a label or write
on a blank one. Printed labels are also available for your telephone. See your system
administrator for more information.
10 Avaya 1608/1608-I IP Deskphone User Guide February 2010
Chapter 2: Logging in to and out of your
telephone
Logging in and out maintains your contacts and personal options if you share a telephone with
other users, or if you want to use the same extension from another phone. Logging out also
prevents unauthorized use of your telephone during an absence.
Note:
Call log information is lost after you log out.
Logging in to your telephone
Log in from the initial screen that prompts you for your extension.
1. Enter your extension.
2. Press the OK button, the OK softkey, or the # button.
3. Enter your password.
4. Press the OK button, the OK softkey, or the # button.
Logging out of your telephone
1. Press the A button.
2. Scroll down to select Log Out.
Note:
Log Out is not available if you are on a call.
3. Press the OK button or the Select softkey.
4. Press the Select softkey again to confirm.
Avaya 1608/1608-I IP Deskphone User Guide February 2010 11
Logging in to and out of your telephone
12 Avaya 1608/1608-I IP Deskphone User Guide February 2010
Chapter 3: Making calls
Use the procedures in this chapter to make calls from your telephone.
Making a call
If you are not on a call, simply dial the number you want to call.
1. Lift the handset, press the Speaker button, press the Headset button, or press an
available call/line appearance button.
2. Dial the number you want to call.
Clearing a number
Press Clear to erase all dialed digits and enter a new number.
Redialing a number
1. From the Phone screen, press the Redial button.
The last number will be redialed or you will see a list of the most recent numbers
that you have dialed, from which you can select one to redial.
2. Press the OK button or the Call softkey.
See Setting redial options on page 46 for information on redial settings.
Avaya 1608/1608-I IP Deskphone User Guide February 2010 13
Making calls
Calling a person from the contacts list
1. Press the Contacts button.
2. Scroll up or down to select the person or number you want to call.
3. Press the OK button or the Call softkey.
Calling a person from the call log
1. Press the Call Log button.
2. Scroll to the left or right to view a separate list of all, missed, answered, or outgoing
calls.
3. Scroll up or down to select the person or number you want to call.
4. Press the Call softkey or the OK button.
14 Avaya 1608/1608-I IP Deskphone User Guide February 2010
Chapter 4: Handling calls
Use the procedures in this chapter to handle calls from your telephone. This includes
procedures such as answering a call, muting a call, and transferring a call.
Answering a call
When you receive an incoming call, the green LED associated with the call will flash. The
incoming call is usually selected automatically. However, if you are already on a call or if you
receive more than one incoming call at a time, you may need to select the call you want to
answer manually.
1. If you are not on another call, do one of the following:
• Lift the handset.
• Press the call/line appearance button whose green LED flashes for the
incoming call.
• Press the Answer softkey if one appears.
• Press the Speaker button to answer using the speakerphone.
• Press the Headset button to answer using the headset.
• If you are using a wireless headset, press the ON button.
2. If you are on another call, do one of the following:
• Press the call/line appearance button whose green LED flashes for the
incoming call.
• Press the Answer softkey if one appears.
Note:
If the Auto Hold (Communication Manager) feature is enabled by your system
administrator, you can answer another call without first putting an active call on
hold. If Auto Hold is not enabled, you must put your active call on hold before
answering the incoming call; otherwise, you will drop the active call when you
answer the other one.
Avaya 1608/1608-I IP Deskphone User Guide February 2010 15
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