Avaya 15-601075 User Manual

IP Office

2402/5402 Phone User Guide

15-601075 Issue 05a - (16 July 2009)

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Contents

The Telephone1.

..................................................................... 81.1 Call Appearance Keys

..................................................................... 91.2 Logging On

..................................................................... 91.3 Logging Off

..................................................................... 101.4 No User

..................................................................... 101.5 The Display

..................................................................... 101.6 Personalized Ring

Call Handling2.

..................................................................... 122.1 Answering a Call

..................................................................... 132.2 Making a Call

..................................................................... 132.3 Clearing a Call

..................................................................... 142.4 Conference

..................................................................... 142.5 Transfer

..................................................................... 152.6 Speaker

..................................................................... 152.7 Redial

..................................................................... 152.8 Mute

..................................................................... 162.9 Hold

..................................................................... 162.10 Messages

Contents

System Features3.

..................................................................... 183.1 Call Forwarding

..................................................................... 193.2 Diverting Calls

..................................................................... 203.3 Do Not Disturb

..................................................................... 203.4 Voicemail

..................................................................... 213.5 Private Call

..................................................................... 213.6 Parking Calls

..................................................................... 223.7 Default Feature Codes

...............................................................................23Index

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Chapter 1.

The Telephone

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The Telephone:

1. The Telephone

This guide covers the use of the 2402 and 5402 phones on IP Office. Both phones are similar, however the 5402 is only
supported on the IP Office whereas the 2402 is supported on a range of Avaya phone systems.

1.Display, Call Appearance: Two Call Appearance Keys allow you to handle multiple calls. The display shows call
information.

2.Message Lamp: This lamp is used as follows;

· On (Continuous): There are new messages in your voicemail mailbox, or in another mailbox for which you have
been configured to receive "Message Waiting Indication".

· Flashing: The lamp also flashes when the phone receives a call.

3. MESSAGES: Access your voicemail mailbox.

4.Call Handling Buttons:

· HOLD:
Red button used to place a call on hold.

· TRANSFER:
Transfers a call to another phone.

· CONFERENCE:
Sets up conference calls with more than one other person.

· DROP:
Drops the current call or, if on a conference call, drops the last person to join the conference.

· REDIAL:
Redials the last number dialed or displays the last 6 numbers dialed from the phone, depending on configuration via
the Options menu.

5.Dial Pad: Standard 12-button pad for dialling phone numbers.

6. Volume Controls: Adjusts the speaker ringer volume depending on which is currently in use.

7.Handset Socket: The socket for the handset cable can be found on the side of the phone.

8. MUTE: Turns the handset microphone on/off. When muted, the associated light is on and the caller cannot hear you.

9. Feature: The system administrator can configure a number of special features which are then accessed by
pressing this key followed by any of the keys; 0 to 9, * or #.

10. SPEAKER: Pressing this key transfers the current call to the phone’s speaker. The adjacent lamp is lit when the
speaker is in use. Note however that the phone has no microphone and the handset is muted when the speaker is
being used, ie. This is a listen only mode. This button can be used to answer calls and to end calls being listened to on
the speaker.

· IP Office 4.1 and higher systems support a function called Group Listen. This function allows a call to be heard
through the speaker while talking through the handset. Consult with your system administrator for more details.

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15-601075 Issue 05a (16 July 2009)IP Office

1.1 Call Appearance Keys

The main call handling screen contains two buttons set as 'Call Appearance' keys.

Having two Call Appearance keys is very useful. When holding a call, you can answer/make another call and then switch
between calls, transfer or conference. If you are set to receive a call waiting indication, the waiting call is shown against
the next call appearance key.

CAUTION

· Although your system administrator can replace the Call Appearance Keys with other functions, this would severely
restrict the use of features such as conference and transfer. It is for these reasons, that it is strongly recommended
that all Call Appearance keys remain at their default settings.

Call Appearance Key Icons

The icons displayed against the Call Appearance Keys allow you to determine the status (for example, on HOLD) of each
call.

Incoming Call:

A symbol next to a call appearance key indicates an incoming call. To answer the call and put any other current call on

hold, press / .

Connected:
A symbol next to a call appearance key indicates that it is the currently connected call. The caller's phone number (if

available) is also shown.

On HOLD:
A symbol next to a call appearance key indicates a call on hold. To take the call off hold and put any other current call
on hold, press the adjacent .

System Features

System Features can be set against dial pad digits by your system administrator and are accessed by pressing
Feature.

For Key and Lamp mode of operation these System Features must not be set against the Call Appearance keys. See the
CAUTION above.

Refer to overview of the feature key for details of System Features that can only be allocated to you by your system
administrator and to System Features for details of System Features that you can always access yourself by
dialling short codes. For example; to listen to your voicemail messages, dial *17.

18

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