Avaya 15-601040 User Manual

IP Office

1400 Series Phone User Guide

Intended solely for use with Mid-Market IP Office Release 8.1+

15-601040 Issue 06d - (Monday, March 19, 2012)

Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

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Warranty Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support. Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya.

Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone products or pre-installed on Hardware. "Hardware" means the standard hardware originally sold by Avaya and ultimately utilized by End User.

License types Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Copyright Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation(s) and Product(s) provided by Avaya. All content on this site, the documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil, offense under the applicable law.

Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Preventing toll fraud "Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: http://support.avaya.com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com.

Trademarks Avaya and Aura are trademarks of Avaya, Inc. The trademarks, logos and service marks (“Marks”) displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Downloading documents For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/support

Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

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Contents

Introduction1.

..................................................................... 91.1 Important Safety Information

..................................................................... 101.2 '08 Phones

..................................................................... 111.3 '16 Phones

..................................................................... 121.4 Button Modules

..................................................................... 131.5 Phone Keys

..................................................................... 141.6 The Phone Stand

..................................................................... 151.7 Labels

..................................................................... 151.8 The Main Phone Menus

..................................................................... 171.9 Other Menus

..................................................................... 181.10 Phone Status Letters

..................................................................... 191.11 Appearance Buttons/Menu

............................................................................ 201.11.1 Using the Appearance Menu

............................................................................ 211.11.2 Call Apperance Buttons

............................................................................ 231.11.3 Bridged Appearance Buttons

............................................................................ 251.11.4 Call Coverage Buttons

............................................................................ 271.11.5 Line Appearance Buttons

Making Calls2.

..................................................................... 312.1 En-Bloc Dialing

..................................................................... 322.2 Call Soft Key Options

..................................................................... 332.3 Calling a Person from the Contacts List

..................................................................... 332.4 Calling a Person from the Call Log

..................................................................... 342.5 Redialling a Previous Number

..................................................................... 342.6 Making a Page Call

..................................................................... 352.7 Withholding Your Number

..................................................................... 362.8 Adjust the Call Volume

..................................................................... 362.9 Muting a Call

..................................................................... 362.10 Ending Calls

Transferring Calls6.

..................................................................... 526.1 Transfer to Voicemail

..................................................................... 526.2 Transferring a Held Call

Account Codes7.

..................................................................... 547.1 Forced Account Code Entry

..................................................................... 547.2 Manual Account Code Entry

Conference Calls8.

..................................................................... 568.1 Starting a Conference

..................................................................... 568.2 Adding a Call to a Conference

..................................................................... 578.3 Viewing Conference Details

..................................................................... 578.4 Dropping/Muting Parties

..................................................................... 578.5 Holding a Conference Call

Headset Operation9.

..................................................................... 609.1 Headset Volume

..................................................................... 609.2 Default Handsfree Audio Path

Handsfree Speaker Operation10.

..................................................................... 6210.1 Speaker Volume

..................................................................... 6210.2 Default Handsfree Audio Path

Contacts/Directory11.

..................................................................... 6511.1 Viewing Contacts Details

..................................................................... 6611.2 Make a Call from the Directory

..................................................................... 6611.3 Using the Directory for Other Functions

..................................................................... 6711.4 Adding a New Contact

............................................................................ 6811.4.1 Add a Contact from the Call Log

............................................................................ 6811.4.2 Add a Contact from the Redial List

..................................................................... 6911.5 Editing a Contact

..................................................................... 7011.6 Deleting a Contact

Answering Calls3.

..................................................................... 393.1 Divert a Call to Voicemail

..................................................................... 393.2 Ignore an Incoming Call

..................................................................... 393.3 Answering a Page Call

..................................................................... 393.4 Auto Answer

..................................................................... 403.5 Call Pickup

Redialling4.

..................................................................... 424.1 Redial a Call (One Mode)

..................................................................... 424.2 Redial a Call (List Mode)

..................................................................... 434.3 Selecting Your Redial Mode

..................................................................... 444.4 View Call Details

..................................................................... 444.5 Add a Call to Your Contacts

Holding and Parking Calls5.

..................................................................... 475.1 Holding Calls

............................................................................ 475.1.1 Holding a Call

............................................................................ 475.1.2 Taking a Call Off Hold

............................................................................ 485.1.3 Switching Between Calls

............................................................................ 485.1.4 Transfer a Held Call

..................................................................... 495.2 Parking Calls

............................................................................ 505.2.1 Park Using the Menu

............................................................................ 505.2.2 Unpark (Features Menu)

............................................................................ 505.2.3 Unpark (Status Menu)

Call Log12.

..................................................................... 7312.1 Using the Call Log

..................................................................... 7312.2 Making a Call from the Call Log

..................................................................... 7412.3 Viewing Call Details

..................................................................... 7512.4 Deleting a Record

..................................................................... 7512.5 Deleting All Records

..................................................................... 7612.6 Adding a Record to Your Contacts

Voicemail13.

..................................................................... 7813.1 Message Waiting Indication

..................................................................... 7913.2 Checking Messages

..................................................................... 8013.3 Sending a Message

..................................................................... 8113.4 Mailbox Greeting

..................................................................... 8213.5 Email Mode

..................................................................... 8313.6 Changing Your Voicemail Code

..................................................................... 8313.7 Voicemail On/Off

..................................................................... 8413.8 Transfer to Voicemail

..................................................................... 8413.9 Send a Call to Voicemail

..................................................................... 8413.10 Visual Voice

Logging In/Out14.

..................................................................... 8714.1 Logging In

............................................................................ 8714.1.1 Logging In on a Phone Already in Use

............................................................................ 8714.1.2 Logging In on a Not Logged In Phone

..................................................................... 8714.2 Logout

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..................................................................... 8814.3 Lock

..................................................................... 8914.4 Auto Lock

..................................................................... 8914.5 Unlock

..................................................................... 9014.6 Changing Your Login Code

..................................................................... 9014.7 Unregistering

Redirecting Calls15.

..................................................................... 9315.1 Follow Me

............................................................................ 9415.1.1 Follow Me To (Features Menu)

............................................................................ 9415.1.2 Follow Me (Status Menu)

............................................................................ 9515.1.3 Follow Me Here (Features Menu)

..................................................................... 9615.2 Forwarding Calls

............................................................................ 9815.2.1 Forward Unconditional (Status Menu)

............................................................................ 9915.2.2 Forward Unconditional (Features Menu)

............................................................................ 10015.2.3 Forward On No Answer (Status Menu)

............................................................................ 10115.2.4 Forward On Busy (Status Menu)

15.2.5 Forward On Busy/No Answer (Features

............................................................................ 102

Menu)

..................................................................... 10315.3 Do Not Disturb

............................................................................ 10415.3.1 DND On/Off (Features Menu)

............................................................................ 10415.3.2 DND Off (Status Menu)

............................................................................ 10415.3.3 Do Not Disturb Exceptions

..................................................................... 10515.4 Twinning

............................................................................ 10515.4.1 Mobile Twinning Control

Groups16.

..................................................................... 10816.1 Group Membership

............................................................................ 10816.1.1 Group Membership On/Off (Status Menu)

............................................................................ 10916.1.2 Group Membership On/Off (Features Menu)

..................................................................... 11016.2 Group Service Status and Fallback

16.2.1 Changing the Group Service Status

............................................................................ 111

(Features Menu)

16.2.2 Changing the Group Service Status (Status

............................................................................ 112

Menu)

............................................................................ 11316.2.3 Changing the Group Fallback

Button Features17.

..................................................................... 11617.1 Programming a Button

..................................................................... 11717.2 Features

............................................................................ 11817.2.1 Abbreviated Dial

............................................................................ 11817.2.2 Abbreviated Dial Program

............................................................................ 11817.2.3 Account Code Entry

............................................................................ 11817.2.4 AD Suppress

............................................................................ 11817.2.5 Automatic Callback

............................................................................ 11817.2.6 Breakout

............................................................................ 11817.2.7 Call Forwarding All

............................................................................ 11917.2.8 Call Park

............................................................................ 11917.2.9 Call Park to Other Ext

............................................................................ 11917.2.10 Call Pickup

............................................................................ 11917.2.11 Directed Call Pickup

............................................................................ 11917.2.12 Directory

............................................................................ 11917.2.13 Drop

............................................................................ 11917.2.14 Flash Hook

............................................................................ 12017.2.15 Group

............................................................................ 12017.2.16 Group Paging

............................................................................ 12017.2.17 Headset Toggle

............................................................................ 12017.2.18 Internal Auto Answer

............................................................................ 12017.2.19 Ringer Off

............................................................................ 12117.2.20 Self-Administer

............................................................................ 12117.2.21 Send All Calls

............................................................................ 12117.2.22 Set Hunt Group Night Service

............................................................................ 12217.2.23 Time of Day

............................................................................ 12217.2.24 Timer

............................................................................ 12317.2.25 User

Phone Settings18.

..................................................................... 12718.1 Mobile Twinning

..................................................................... 12718.2 Withhold Number

..................................................................... 12818.3 Redial Mode

..................................................................... 12918.4 En-Bloc Dialing

..................................................................... 12918.5 Erase Options

..................................................................... 13018.6 Auto Lock

..................................................................... 13118.7 Ringer Controls

............................................................................ 13118.7.1 Disabling the Ringer

............................................................................ 13218.7.2 Visual Alerting

............................................................................ 13218.7.3 Audible Alerting

............................................................................ 13218.7.4 Coverage Ring

............................................................................ 13318.7.5 Ring Sound

............................................................................ 13418.7.6 Ringer Volume

............................................................................ 13418.7.7 Internal Auto Answer

..................................................................... 13518.8 Display Controls

............................................................................ 13518.8.1 Display Brightness

............................................................................ 13518.8.2 Display Contrast

............................................................................ 13618.8.3 Call Timer Display

............................................................................ 13618.8.4 Last Call Duration Display

............................................................................ 13718.8.5 Display Language

............................................................................ 13818.8.6 Display Name

............................................................................ 13818.8.7 A-Menu Auto Exit

............................................................................ 13918.8.8 Show Call Waiting

............................................................................ 13918.8.9 Inactivity Timer (Auto Return)

..................................................................... 14018.9 Volume and Sound

............................................................................ 14118.9.1 Button Clicks

............................................................................ 14118.9.2 Error Tones

............................................................................ 14118.9.3 Ringer Volume

............................................................................ 14118.9.4 Handset Volume

............................................................................ 14118.9.5 Headset Volume

............................................................................ 14218.9.6 Speaker Volume

............................................................................ 14218.9.7 Automatic Gain Control

............................................................................ 14218.9.8 Default Handsfree Audio Path

Status Menu19.

..................................................................... 14619.1 Do Not Disturb

..................................................................... 14619.2 Follow Me To

..................................................................... 14719.3 Follow Me Here

..................................................................... 14719.4 Forward On Busy

..................................................................... 14819.5 Forward On No Answer

..................................................................... 14819.6 Forward Unconditional

..................................................................... 14919.7 Forwarded Here

..................................................................... 14919.8 Group Membership

..................................................................... 14919.9 Group Service Status

..................................................................... 15019.10 Mobile Twinning

..................................................................... 15019.11 Parked Calls

..................................................................... 15019.12 System Alarms

Short Codes20.

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Contents

System Administration21.

..................................................................... 15621.1 Checking the System and Software Version

..................................................................... 15721.2 Checking the Time Settings

..................................................................... 15721.3 Setting the Date

..................................................................... 15821.4 Setting the Time

..................................................................... 15821.5 Setting the Time Offset

..................................................................... 15921.6 System Shutdown

..................................................................... 16021.7 Memory Card Management

..................................................................... 16121.8 System Alarms

..................................................................... 16121.9 Configuring SSL VPN Service

..................................................................... 18123.33 Twinning

...............................................................................183Index

The Phone Menus22.

..................................................................... 16522.1 Features Menu

..................................................................... 16722.2 Self-Administer Menu

..................................................................... 16822.3 Visual Voice Menu

..................................................................... 16922.4 Status Menu

..................................................................... 17022.5 Phone A-Menu

..................................................................... 17122.6 Call Log Menu

..................................................................... 17222.7 Contacts Menu

..................................................................... 17322.8 Redial Menu

..................................................................... 17422.9 Phone Locked Menu

..................................................................... 17522.10 System Admin Menu

..................................................................... 17622.11 Error Screens

Glossary23.

..................................................................... 17823.1 Abbreviated Ring

..................................................................... 17823.2 Appearance Button

..................................................................... 17823.3 Attention Ring

..................................................................... 17823.4 Auto Hold

..................................................................... 17823.5 Bridged Appearance Button

..................................................................... 17823.6 Call Appearance Button

..................................................................... 17823.7 Call Coverage Button

..................................................................... 17823.8 Coverage Ring

..................................................................... 17823.9 Do Not Disturb

..................................................................... 17923.10 Do Not Disturb Exceptions

..................................................................... 17923.11 Follow Me

..................................................................... 17923.12 Follow Me Here

..................................................................... 17923.13 Follow Me To

..................................................................... 17923.14 Forward on Busy

..................................................................... 17923.15 Forward on No Answer

..................................................................... 17923.16 Forward Unconditional

..................................................................... 18023.17 Group

..................................................................... 18023.18 Idle Line Preference

..................................................................... 18023.19 Internal Twinning

..................................................................... 18023.20 Line Appearance Button

..................................................................... 18023.21 Logged Out

..................................................................... 18023.22 Login Code

..................................................................... 18023.23 Missed Call

..................................................................... 18023.24 Missed Group Call

..................................................................... 18123.25 Mobile Twinning

..................................................................... 18123.26 Park Call

..................................................................... 18123.27 Park Slot Number

..................................................................... 18123.28 Ringing Line Preference

..................................................................... 18123.29 Short Codes

..................................................................... 18123.30 Small Community Network

..................................................................... 18123.31 System Administrator

..................................................................... 18123.32 System Phone User

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Chapter 1.

Introduction

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1. Introduction

1416 Telephone

1408 Telephone

This guide is for 1408 and 1416 phones when being used on an Avaya <%TARGET2%> telephone system.

Introduction:

1.1 Important Safety Information

· ! Warning: This handset may pickup small metal objects such as metal pins or staples.

· During a power surge, EFT or ESD, calls may be dropped. After a power surge, EFT or ESD, it is normal for the

phone to restart.

· Using a cell phone, mobile phone, GSM phone or two-way radio in close proximity to an Avaya telephone might

cause interference.

· The phone should not be connected directly to the outdoor telecommunication network.

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1.2 '08 Phones

The diagram below shows the main features of a 1408 phone.

· This phone has 8 programmable buttons.

· By default the first 3 buttons are used as appearance buttons for calls you make and receive. Your system

administrator can configure additional appearance buttons.

· Any button not configured as appearance buttons can be configured for a range of telephone system features.

These are called feature buttons. Your system administrator can do this or, for a limited number of functions, you can do this using the phones self-administration menu.

· The phone includes an integral stand that can be flipped to either of two positions without needing any tools. When

used in the upright position, a plastic peg in the earpiece rest area for the handset can be reversed if a more secure grip on the handset when not in use is required.

· The phone includes a handsfree speaker and microphone for operation as a handsfree speakerphone. The speaker

is located under the handset. The microphone is located at the bottom right of the keypad.

· The phone includes a headset socket for connection of phone headsets.

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1.3 '16 Phones

The diagram below shows the main features of a 1416 phone.

Introduction: '08 Phones

· The display angle can be adjusted for optimal viewing.

· This phone has 16 programmable buttons.

· The phone also supports up to 3 add-on BM32 button modules, each providing an addition 32 buttons.

· By default the first 3 buttons are used as appearance buttons for calls you make and receive. Your system

administrator can configure additional appearance buttons.

· Any button not configured as appearance buttons can be configured for a range of telephone system features.

These are called feature buttons. Your system administrator can do this or, for a limited number of functions, you can do this using the phones self-administration menu.

· The phone includes an integral stand that can be flipped to either of two positions without needing any tools. When

used in the upright position, a plastic peg in the earpiece rest area for the handset can be reversed if a more secure grip on the handset when not in use is required.

· The phone includes a handsfree speaker and microphone for operation as a handsfree speakerphone. The speaker

is located under the handset. The microphone is located at the bottom right of the keypad.

· The phone includes a headset socket for connection of phone headsets.

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1.4 Button Modules

The 1416 and 1616 phones can support addition units called button modules. Each button module provides the phone with an additional 32 buttons which can be used as appearance buttons and or feature buttons .

Up to 3 button modules can be attached to a 1416 or 1616 phone. However the number of button modules supported by the telephone system may be limited by the total number of button modules attached to other phones on the telephone system.

19 116

· Do not connect or disconnect a button module yourself. Your system administrator will arrange this if necessary.

Failure to connect and restart the equipment in the correct order may cause the phone to not function correctly.

· The button module used for 1416 phones is not interchangeable with that used for 1616 phones and vice versa.

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1.5 Phone Keys

Key

Description

Soft Keys - These 3 keys below the display have variable functions. When the key is active, its function is indicated by the text label above it. The left hand key is usually linked to the OK key.

Message - This key is used to access your voicemail system. By default this uses a series of menus on your

phone's display.

Navigation Keys - Press the up and down arrow keys to scroll through lists. The arrow icons indicate where you are in a list. In some menus, you can also use the left and right arrow keys to enter and exit different levels of the menu. A menu option that accesses a sub-menu is indicated by the ... dots (ellipsis) icon after its name.

In some menus, the and symbols in the display indicate a value that can be changed by pressing the left and right arrow keys.

OK - The OK key normally matches the function offered by the left hand soft key below the screen. PHONE/EXIT - This key is used to exit any menu you are in and return to the appearance buttons menu.

During a call it can also be used to toggle the options displayed on the appearance menu.

MENU - This key is used to access a menu for phone settings and information.

CONTACTS - This key is used to display the various directories (personal and shared) of names and

telephone numbers to which you have access.

CALL LOG - This key displays a record of you most recent answered, missed and outgoing calls. The

button is illuminated when you have new missed calls.

REDIAL - This key is used to either redial the last call you made or to show a list of the last calls you

made from which you can select the number to redial.

HOLD - This key is used to put the call you are currently talking to on hold.

CONFERENCE - This key is used to start a conference call and to add callers to an existing conference.

TRANSFER - This key is used to transfer calls to another number.

DROP - Press the Drop key to drop the active call. It can also be used to redirect a ringing call to

voicemail. While on a conference call, you can press the Drop key to drop a person from the conference call.

VOLUME - Press + plus or – minus on the Volume key to adjust the volume of the incoming call.

Separate volumes can be adjusted for the ringer, handset, headset and speaker.

HEADSET - This key is used to answer and end calls using a headset connected to the phones headset

socket. The button is lit when you are connected to a call using the headset.

MUTE - This key can be used to mute your speech to the currently connected call. The button is lit while

mute is active.

SPEAKER - This key is used to answer and end calls using the phone's handsfree speaker and

microphone. The button is lit when you are connected to a call handsfree.

These keys have two roles:

· Appearance Keys -

These button represent calls that you can make or receive.

· Feature Buttons - Those key not configured as appearance keys can be used for other functions.

The following keys are found on the phone:

Introduction: Button Modules

141

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1.6 The Phone Stand

The phones all include a two-position stand that clips to the base of the phone as shown below. Once attached the stand can be used in either position to change the angle of the phone.

When changing the position of the stand, be sure to check that the stand has locked into the chosen position. A small plastic peg is located just under the phone's handset. This peg can be reversed to more securely anchor the handset when the stand places the phone in an upright position.

On the 1416 and 1616 phones, the angle of the phone display can also be adjusted as shown below.

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Introduction: The Phone Stand

Idle

Active

This menu is used to display information about the buttons that have been configured for appearance functions. These will normally be the first 3 button on the phone but the system administrator can configure additional buttons.

Using the up and down arrow keys you can scroll through the details of each of the buttons.

The display for buttons that currently have a call in progress will show details of the associated call.

The display for buttons that are idle will show the default label for the button and also soft key labels for accessing the other main menus.

Those buttons that have not been configured as appearance buttons can be used as feature buttons .

The Status menu is not always visible. It is shown when you have any special call routing features active. For example do not disturb switched on.

It is also shown if the system administrator has given you the rights to change the status of your hunt group memberships or to change the service status of the hunt groups.

A summary of the menu options is shown in the Status Menu diagram .

The Features menu is used to access and configure range of your user settings. The system administrator can control some of the options that will be available to you within the menu. Typically these are settings stored by the telephone system which will be applicable even if you login at another phone.

A summary of the menu options is shown in the Features menu diagram .

Those buttons not configured by the system administrators as appearance buttons can be used for other special features.

The button feature can be accessed by pressing the appropriate button. However they can also be accessed through the Button Features section of the Features menu (press the Features soft key and selecting Button Features). The up and down arrow keys can then be used to scroll through the programmed buttons. The associated button will briefly flash its red lamp.

The action of each button is normally set by the system administrator. However you can also use the self-administer menu to select and assign actions to the buttons.

1.7 Labels

Next to each call appearance button and feature button is a paper label. The label identifies the feature that has been programmed on the button by your system administrator. You can remove the labels if you want to change a label or write on a blank one. Printed labels are also available for your telephone. See your system administrator for more information.

1.8 The Main Phone Menus

The main menus are detailed below. You can move between them using the PHONE key. You can do this even during a call including when a call is alerting. In addition the menus are accessible from the call appearance menu by pressing the Status and Features soft keys when they are displayed.

The Appearance Menu

The Status Menu

The Features Menu

The Button Features Menu

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169

165

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Switching Menus

With a call connected, you can still access the other main menus. Press the PHONE key to toggle between the normal appearance menu or one that lists the other menus accessible.

You can also use the left arrow key to switch between the Appearance menu , Features menu and Button Features menu.

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Introduction: The Main Phone Menus

This menu accesses by pressing the key. It shows a list of up to the 10 last outgoing calls that you have made.

You can configure your phone to simply redial the last number dialed in which case the menu is not shown.

Pressing the MENU key accesses a menu that can be used to control various phone settings. These are mainly settings stored by the phone rather than user settings that move with you.

The Phone A-Menu diagram shows a summary of the menu options.

This menu is accessed by pressing the key. It is used to display names and numbers that you can then use for making calls.

The directory includes names stored for use by all users, names stored for use by just you and the name and numbers of all the other users and groups on the phone system.

The Contact Menu diagram shows a summary of the menu options.

This menu is accessed by pressing the Call Log key. The call log you see is a call log stored on the telephone system. If you login at another phone that does this, your call log moves with you.

Your call log contains your 10 most recent answered calls, 10 most recent calls you made and 10 most recent missed calls.

If configured by the system administrator, it can also include calls missed by hunt groups of which you are a member.

The Call Log menu diagram shows a summary of the menu options.

This menu is accessed by pressing the key. It is used to access the voicemail system and to then play messages in your voicemail mailbox, record and send messages to other users and to change various mailbox settings.

The Visual Voice menu diagram shows a summary of the menu options.

1.9 Other Menus

In addition to the main phone menus , there are a number of additional menus which are accessed by pressing specific keys.

- The Redial Menu

- The A Menu

- The Contacts/Directory Menu

- The Call Log Menu

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- The Visual Voice Menu

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1.10 Phone Status Letters

The series of letters that appear in the top left of the display are used to indicate the status of various features.

· B = Barred

A B is shown on your phone's display when the system administrator has set you to outgoing call barred status. You will only be able to make internal calls while this is applied.

· D = Diverting (Forwarding) Calls

A D is shown on your phone's display when you have forward unconditional enabled.

· G = Group Member (In Group)

A G is shown on your phone's display when have been configured as a member of a hunt group and your membership is enabled. While this is the case, you may receive calls targeted to the hunt group.

· N = No Calls (Do Not Disturb)

An N is shown on your phone's display when you have do not disturb enabled.

· O = Out of Service

An O is shown on your phone's display when any of the groups of which you are enabled as a member is set to night service mode. In that mode calls to that group are diverted to its fallback if set or otherwise to voicemail if available.

· T = Twinned

A T is shown on a phone's display if it is internally twinned with your phone. Calls to you will alert on both phones and can be answered by you at either phone.

· R = Resilience

An R is shown on your phone's display your phone is working in resilience mode. This is used when there may have been a problem with the telephone system to which your phone was registered and another system is currently providing temporary support for your phone. In this mode, some features may not be available and calls may be routed differently.

· S = System Alarm

If you are configured as a system administrator , an S in the phone's display indicates a system alarm .

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Introduction: Phone Status Letters

Idle

Active

Using the up and down arrow keys you can scroll through the details of each of the buttons.

The display for buttons that currently have a call in progress will show details of the associated call.

The display for buttons that are idle will show the default label for the button and also soft key labels for accessing the other main menus.

Those buttons that have not been configured as appearance buttons can be used as feature buttons .

1.11 Appearance Buttons/Menu

Appearance buttons are used to represent calls made and received by you and other users on the telephone system. They are configured by your system administrator. Normally your first 3 buttons are call appearance buttons but additional buttons can be configured as appearance buttons.

There are 4 different types of appearance keys that your system administrator can configure:

· Call Appearance Buttons

These represent ordinary phone calls. Each call appearance that you have can be used to make and or receive calls. By default you normally have 3 call appearance keys and no other appearance keys.

· Bridged Appearance Buttons

These appearance keys each match a specific call appearance key of another user. They allow you to answer the other user's calls on the matching call appearance or to make a call that the other user can then pickup using their matched call appearance.

· Call Coverage Buttons

These appearance keys represent another user. When that other user has any calls alerting unanswered, the call coverage key for that user will start alerting and can be used to answer the call.

· Line Appearance Buttons

These represent specific phone lines connected to the telephone system. You can use the button to make calls using that line or to answer calls on that line. Several users can have line appearance keys that represent the same line. Your phone's display and the key lamps will indicate when the line is being used by other users as well as by yourself.

Appearance Button Display/Menu

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1.11.1 Using the Appearance Menu

These icons are shown to indicate the status of the call on the currently displayed appearance button:

1.Use the up and down arrow keys to scroll through details of the current call on each appearance button.

2.If there is currently a call on the appearance button, an icon will be displayed indicating the status of the call.

· Alerting

The call is alerting your phone.

· Connected

The call is the currently connected call to which you are talking.

· On Hold

The call is on hold.

· Held Elsewhere

The call has been put on hold by someone else who answered the call using an appearance button on their phone.

· Conference

The call is a conference call.

3.A >> double-arrow at the bottom left indicates that there are soft key options available that could be applied to the call. To access these, press the >> double-arrow soft key and select the required function.

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Introduction: Appearance Buttons/Menu

Button Lamps

State

Red off. Green off.

Idle

The call appearance is not in use and is not currently selected.

Red on. Green off.

Idle + Selected

The call appearance is not in use but is the current selected button that will be used if the user goes off hook.

Red off. Green slow flash.

Alerting

The matching call appearance is alerting for an incoming call. This is accompanied by ringing. If the user is already on a call, only a single ring is given.

Red on. Green slow flash.

Alerting + Selected

As above but Ringing Line Preference has made this the user's current selected button.

Red on. Green on.

In Use Here

The user has a call connected on the call appearance or is dialing.

Red off. Green on.

In Use Elsewhere

The call appearance button is in use on a bridged appearance.

Red off. Green fast flash.

On Hold Here

The call has been put on hold by this user.

Red off. Green flash.

On Hold Elsewhere

A call on a bridged appearance button matched to the call appearance has been put on hold. Calls on a call appearance that are put on hold by another user will continue to show connected lamp status, though the phone display will indicate a held call.

Red off. Green broken

flash.

Inaccessible

The button pressed is not accessible. The call is still dialing, ringing or cannot be bridged into.

1.11.2 Call Apperance Buttons

Call appearance buttons are used to display calls to and from your phone. By having several call appearance buttons, you are able to answer and make several calls, switch between calls and perform other actions.

When all your call appearance buttons are in use, any further calls to your number follow your forward on busy setting if set or otherwise go to voicemail if available.

Call Appearance Button Lamps

The following lamp states are used by appearance buttons configured to be call appearance buttons.

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Call Appearance Button Display

Idle

Indicates that the call appearance is available to be used to make a call or to receive an incoming call.

Alerting This call appearance is alerting with an incoming call. You can press the >> double-arrow soft key to select the Ignore or ToVm soft key options.

Outgoing Call You have made a call with the appearance but it is not yet connected.

Connected The appearance is the one with which you are currently talking.

Held The call that you made or received on the call appearance has been put on hold by the other party.

Holding You have put the call on hold.

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Introduction: Appearance Buttons/Menu

Button Lamps

Bridge Appearance Button State

Red off. Green off.

Idle

The bridged appearance is not in use.

Red off. Green slow flash.

Alerting

The matching call appearance is alerting for an incoming call. This is accompanied by ringing. If the user is already on a call, only a single ring is given.

Red on. Green slow flash.

Alerting + Selected

As above but Ringing Line Preference has made this the user's current selected button.

Red off. Green on.

In Use Elsewhere

The matching call appearance button is in use.

Red on. Green on.

In Use Here

The user has made a call or answered a call on the bridged appearance, or bridged into it.

Red off. Green fast flash.

On Hold Here

The call has been put on hold by this user.

Red off. Green flash.

On Hold Elsewhere

The call on that call appearance has been put on hold by another user.

Red off. Green broken

flash.

Inaccessible

The button pressed is not useable. The call is still dialing, ringing or cannot be bridged into.

1.11.3 Bridged Appearance Buttons

A bridged appearance button shows the state of one of another user's call appearance buttons. It can be used to answer or join calls on that other user's call appearance button. It can also be used to make a call that the call appearance user can then join or retrieve from hold.

· When the user's call appearance button alerts, your matching bridged appearance button also alerts. The bridged

appearance button can be used to answer the call on the call appearance button user's behalf.

· When the call appearance button user answers or makes a call using that call appearance, your matching bridged

appearance button show the status of that call, for example connected, on hold, etc. The bridged appearance button can be used to retrieve the call if on hold or to join the call if active.

· Bridged appearance buttons are not supported between users on different systems in a Small Community Network

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If you have any bridged appearance and or call coverage buttons, you can set the type of ringing (coverage ring) that should be used when a call alerts on any of those buttons. The options are to use normal ringing, a single non-repeated ring (abbreviated ring) or no ring. The coverage ring setting is only used if you do not already have a connected call. If you already have a connected call in progress, the shorter of your coverage ring and the system administrator set attention ring settings is used.

Bridged Appearance Button Lamps

The following lamp states are used by appearance buttons configured to be bridged appearance buttons.

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Bridged Appearance Button Display

Idle

By default, a bridged appearance is labeled with the name of the user and the label of their call appearance button that your bridged appearance matches.

In Use The bridged appearance will show when the matching call appearance is in use on a call. The Join soft key, if displayed, indicates that you can intrude into the call to make it a conference call by pressing the soft key or the bridged appearance button.

Ringing The bridged appearance will shown when the matching call appearance is being presented a call to answer. Typically just a single ring is given on your phone, however that can be changed by the system administrator. You can answer the call by pressing the bridged appearance button.

Making a Call If idle (see above), you can press the bridged appearance to make a call. The matching call appearance will indicate that it is in use and the other user can join the call by pressing that call appearance.

Held Call If the other user puts their call on the matching call appearance on hold, your bridged appearance will indicate the held call. You can retrieve the held call by pressing the Pickup soft key or pressing the bridged appearance button.

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Introduction: Appearance Buttons/Menu

Button Lamps

Call Coverage Button State

Red off. Green off.

Idle

The button is not in use.

Red off. Green slow flash.

Alerting

The call coverage is alerting for an unanswered call at the covered user's phone. This is accompanied by ringing. If the user is already on a call, only a single ring is given.

Red on. Green slow flash.

Alerting + Selected

As above but Ringing Line Preference has made this the user's current selected button.

Red on. Green on.

In Use Here

The user has answered the call requiring coverage.

Red off. Green fast flash.

On Hold Here

The covered call has been put on hold by the call coverage button user.

1.11.4 Call Coverage Buttons

Each call coverage button is associated with another user on your telephone system. The button allows you to be alerted when that user has an unanswered call still ringing. You can view the details of the call and answer it if required.

The settings of the user being covered control how long it rings at their phone before it also starts alerting on your call coverage button for that user. Call coverage appearance buttons are not supported between users on different systems in a Small Community Network.

Call Coverage Button Lamps

The following lamp states are used by appearance buttons configured to be call coverage buttons.

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Call Coverage Button Display

Idle

By default the display shows the name of the user being covered and Cov. In this state the button cannot be used to make calls or perform other actions.

Alerting If the covered user has any alerting call, when their call coverage time is reached the call will also being alerting on your call coverage button for that user. You can answer the call by pressing the button.

Connected When you use the call coverage button to answer the call, it becomes your call.

On Hold When you put the call on hold, the

Held If the call is from another internal user and they put the call on hold, the held state is indicated. You can retrieve the call from hold by pressing the call coverage button again.

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Introduction: Appearance Buttons/Menu

Button Lamps

Line Appearance Button State

Red off. Green off.

Idle

The associated line is not in use.

Red on. Green off.

Idle + Selected

The associated line is not in use but the button is the user currently selected button.

Red off. Green slow flash.

Alerting

The line is ringing at it incoming call route destination. This is accompanied by ringing. If the user is already on a call, only a single ring is given.

Red on. Green slow flash.

Alerting + Selected

As above but Ringing Line Preference has made this the user's current selected button.

Red off. Green on.

In Use Elsewhere

The line is in use.

Red on. Green on.

In Use Here

The user has answered the line, made a call on it or bridged into the call on the line.

Red off. Green fast flash.

On Hold Here

The call on the line has been put on hold by this user.

Red off. Green flash.

On Hold Elsewhere

The call on the line has been put on hold by another appearance button user.

Red off. Green broken

flash.

Inaccessible

The button pressed is not accessible. The call is still dialing, ringing, routing or cannot be bridged into.

1.11.5 Line Appearance Buttons

Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone system. The button also allows you to see when the line is in use by other users.

For incoming calls, the telephone system still determines the destination for the call. That may be a user or group. However, if you have a line appearance button for the line, you will see that there is a call alerting and can answer it if required.

· Private Lines

Special behaviour is applied to calls where the user has both a line appearance for the line involved and is also the Incoming Call Route destination of that call. Such calls will alert only on the Line Appearance button and not on any other buttons. These calls will also not follow any forwarding.

Line Appearance Button Lamps

The following lamp states are used by appearance buttons configured to be line appearance buttons.

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Chapter 2.

Making Calls

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2. Making Calls

If you are not already on a call, then you can just dial the number. The currently selected appearance button, shown by a red lamp, will be used for the call.

Alternatively, you can press a specific appearance button in order to make a call using that button. Using this method you can press the Dir soft key to select a number from the directory .

If the number you dial matches a user or group on the telephone system, the directory name of the user or group is shown and the call starts altering the target.

If the call is to a user, and they do not answer, press the >> double-arrow soft key to access additional options. For example, to set a callback, press the AutCB soft key.

If the call is external and no external line is currently available, the message WAITING FOR LINE is displayed.

The display will indicate when the call is connected to the destination or to an outgoing line.

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