Avaya 15-601034 User Manual

IP Office 4.0

CTI Link Installation Manual

15-601034 Issue 11 (6 December 2006)

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Table Of Contents

CTI TAPI Installation..................................................................................................................1

Overview..................................................................................................................................................1

IP Office CTI Link Lite..........................................................................................................................1

IP Office CTI Link Pro..........................................................................................................................1

Installing TAPILink and DevLink...............................................................................................................2

Installing the Wave Driver.........................................................................................................................3

Installing the Wave Driver....................................................................................................................3

Windows XP ........................................................................................................................................3

Windows 2000.....................................................................................................................................4

Installing the CTI TAPILink Pro and Wave Licenses.................................................................................4

Configuring the TAPI Driver......................................................................................................................5

Single User Mode................................................................................................................................6

Third Party Mode.................................................................................................................................6

WAV Users..........................................................................................................................................6

ACD Queues........................................................................................................................................6

Configuring IP Office for TAPI..................................................................................................................6

Index............................................................................................................................................7

CTI Link Installation Manual Page iii IP Office 4.0 15-601034 Issue 11 (6 December 2006)

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