Avaya 14xx Service Guide

LYM; Reviewed:
SPOC 2/3/2015

Solution & Interoperability Test Lab Application Notes

©2015 Avaya Inc. All Rights Reserved.

1 of 9

D10-AV04-14xx

These Application Notes describe the configuration steps required to integrate Sennheiser
CEHS-AV 04 Adapter and D 10 Phone Headset with Avaya 14xx Series Digital Deskphones.

Readers should pay attention to Section 2, in particular the scope of testing as outlined in
Section 2.1 as well as the observations noted in Section 2.2, to ensure that their own use cases
are adequately covered by this scope and results.

Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.

Avaya Solution & Interoperability Test Lab

Application Notes for Configuring Sennheiser
Communications A/S CEHS-AV 04 EHS Adapter and D 10
Phone Headset with Avaya 14xx Series Digital Deskphones ­Issue 1.0

Abstract

LYM; Reviewed:
SPOC 2/3/2015

Solution & Interoperability Test Lab Application Notes

©2015 Avaya Inc. All Rights Reserved.

2 of 9

D10-AV04-14xx

1. Introduction

The Sennheiser Communications A/S D 10 Phone Headset is an auxiliary audio input/output
device that augments Avaya 14xx Series Digital Deskphones. The D 10 Phone headset is a
single-sided wireless DECT headset with base station connected to Avaya 14xx Series Digital
Deskphones via the CEHS-AV 04 Adapter Cable. This headset has a 2-in-1 wearing style
(headband or ear hook).

2. General Test Approach and Test Results

The interoperability compliance test included feature and serviceability testing. The feature
testing focused on placing calls to and from Avaya 14xx Series Digital Deskphones using the
Sennheiser headset and verifying two-way audio. The call types included calls to voicemail, to
local extensions, and to the PSTN.

The serviceability testing focused on verifying the usability of the D 10 Phone Headset.

DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members. The
jointly-defined test plan focuses on exercising APIs and/or standards-based interfaces pertinent
to the interoperability of the tested products and their functionalities. DevConnect Compliance
Testing is not intended to substitute full product performance or feature testing performed by
DevConnect members, nor is it to be construed as an endorsement by Avaya of the suitability or

completeness of a DevConnect member’s solution.

Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets

that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to
determine interoperability with Avaya phones. However, Avaya does not conduct the testing of
non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC
regulations, or any other tests to ensure conformity with safety, audio quality, long-term
reliability or any regulation requirements. As a result, Avaya makes no representations whether a
particular non-Avaya headset will work with Avaya’s Deskphones or with a different generation
of the same Avaya telephone.

Since there is no industry standard for handset interfaces, different manufacturers utilize
different handset/headset interfaces with their telephones. Therefore, any claim made by a
headset vendor that its product is compatible with Avaya telephones does not equate to a
guarantee that the headset will provide adequate safety protection or audio quality.

LYM; Reviewed:
SPOC 2/3/2015

Solution & Interoperability Test Lab Application Notes

©2015 Avaya Inc. All Rights Reserved.

3 of 9

D10-AV04-14xx

2.1. Interoperability Compliance Testing

All test cases were performed manually. The following features were verified:

 Placing calls to the voicemail system. Voice messages were recorded and played back to

verify that the playback volume and recording level were good.

 Placing calls to internal extensions to verify two-way audio.
 Placing calls to the PSTN to verify two-way audio.
 Hearing ringing tone for incoming and ring back for outgoing calls.
 Answering and ending calls using the call control button on the Avaya phone.
 Using the volume control buttons on the Avaya phone and headset to adjust the audio

volume.

 Using the mute control button on the Avaya phone and headset to mute and un-mute the

audio.

 Using the hold control button on the Avaya phone to hold and un-hold the call.
 Switching between the D 10 Phone Headset, the phone handset and speaker while in

conversation.

For the serviceability testing, this include restarting Avaya 14xx Series Digital Deskphone,
reconnecting the base station to the headset port of the phone, cycle power the base station and
moving far away from the base station where connectivity is lost.

2.2. Test Results

An observation was that the mute button light on the phone and the mute indicator on the D10
Phone base station (flashing red LED) are independent of each other. The Avaya EHS signaling
does not communicate mute functionality. All other test cases were completed successfully.

2.3. Support

For support on the Sennheiser Communications A/S headset solution, contact Sennheiser
Communications A/S technical support at:

 Website: http://en-de.sennheiser.com/service-support/
 Phone: [phone]