Avaya 14xx Service Guide

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D10-AV04-14xx

These Application Notes describe the configuration steps required to integrate Sennheiser
CEHS-AV 04 Adapter and D 10 Phone Headset with Avaya 14xx Series Digital Deskphones.

Readers should pay attention to Section 2, in particular the scope of testing as outlined in
Section 2.1 as well as the observations noted in Section 2.2, to ensure that their own use cases
are adequately covered by this scope and results.

Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.

Avaya Solution & Interoperability Test Lab

Application Notes for Configuring Sennheiser
Communications A/S CEHS-AV 04 EHS Adapter and D 10
Phone Headset with Avaya 14xx Series Digital Deskphones ­Issue 1.0

Abstract

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1. Introduction

The Sennheiser Communications A/S D 10 Phone Headset is an auxiliary audio input/output
device that augments Avaya 14xx Series Digital Deskphones. The D 10 Phone headset is a
single-sided wireless DECT headset with base station connected to Avaya 14xx Series Digital
Deskphones via the CEHS-AV 04 Adapter Cable. This headset has a 2-in-1 wearing style
(headband or ear hook).

2. General Test Approach and Test Results

The interoperability compliance test included feature and serviceability testing. The feature
testing focused on placing calls to and from Avaya 14xx Series Digital Deskphones using the
Sennheiser headset and verifying two-way audio. The call types included calls to voicemail, to
local extensions, and to the PSTN.

The serviceability testing focused on verifying the usability of the D 10 Phone Headset.

DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members. The
jointly-defined test plan focuses on exercising APIs and/or standards-based interfaces pertinent
to the interoperability of the tested products and their functionalities. DevConnect Compliance
Testing is not intended to substitute full product performance or feature testing performed by
DevConnect members, nor is it to be construed as an endorsement by Avaya of the suitability or

completeness of a DevConnect member’s solution.

Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets

that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to
determine interoperability with Avaya phones. However, Avaya does not conduct the testing of
non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC
regulations, or any other tests to ensure conformity with safety, audio quality, long-term
reliability or any regulation requirements. As a result, Avaya makes no representations whether a
particular non-Avaya headset will work with Avaya’s Deskphones or with a different generation
of the same Avaya telephone.

Since there is no industry standard for handset interfaces, different manufacturers utilize
different handset/headset interfaces with their telephones. Therefore, any claim made by a
headset vendor that its product is compatible with Avaya telephones does not equate to a
guarantee that the headset will provide adequate safety protection or audio quality.

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2.1. Interoperability Compliance Testing

All test cases were performed manually. The following features were verified:

 Placing calls to the voicemail system. Voice messages were recorded and played back to

verify that the playback volume and recording level were good.

 Placing calls to internal extensions to verify two-way audio.
 Placing calls to the PSTN to verify two-way audio.
 Hearing ringing tone for incoming and ring back for outgoing calls.
 Answering and ending calls using the call control button on the Avaya phone.
 Using the volume control buttons on the Avaya phone and headset to adjust the audio

volume.

 Using the mute control button on the Avaya phone and headset to mute and un-mute the

audio.

 Using the hold control button on the Avaya phone to hold and un-hold the call.
 Switching between the D 10 Phone Headset, the phone handset and speaker while in

conversation.

For the serviceability testing, this include restarting Avaya 14xx Series Digital Deskphone,
reconnecting the base station to the headset port of the phone, cycle power the base station and
moving far away from the base station where connectivity is lost.

2.2. Test Results

An observation was that the mute button light on the phone and the mute indicator on the D10
Phone base station (flashing red LED) are independent of each other. The Avaya EHS signaling
does not communicate mute functionality. All other test cases were completed successfully.

2.3. Support

For support on the Sennheiser Communications A/S headset solution, contact Sennheiser
Communications A/S technical support at:

 Website: http://en-de.sennheiser.com/service-support/
 Phone: [phone]

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3. Reference Configuration

Figure 1 illustrates the test configuration used to verify the Sennheiser CEHS-AV 04 Adapter
and D 10 Phone Headset with Avaya 14xx Series Digital Deskphones. The configuration
consists of an Avaya S8300D Server running Avaya Aura® Communication Manager with an
Avaya G450 Media Gateway providing connectivity to the PSTN via an ISDN-PRI trunk and
Avaya Aura® Messaging as the voicemail system.

Figure 1: Avaya 14xx Series Digital Deskphones with Sennheiser D 10 Phone Headset

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Equipment/Software

Release/Version

Avaya Aura® Communication Manager

6.3.7.0

(Build R016x.03.0.124.0-21754)

G450 Media Gateway
MM 712AP

36.9.0

HW4 FW15

Avaya Aura® Messaging

6.3.124.321-1.251259

Avaya 1408 Digital Deskphone

SP6 (R40)

Avaya 1416 Digital Deskphone

SP6 (R40)

Sennheiser D10 Phone Headsets

N/A

Sennheiser CEHS-AV04 Adapter Cable

1.0

4. Equipment and Software Validated

The following equipment and software were used for the sample configuration provided:

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5. Configure Avaya Aura® Communication Manager

It is assumed that a fully functioning Communication Manager is in place with the necessary
licensing. For further information on the configuration of Communication Manager please see
Section 9 of these Application Notes.

5.1. Configure a Station for Avaya 14xx Digital Deskphones

These Application Notes assume that the Avaya 1400 Series Digital Deskphones are configured
and operational in Avaya Aura® Communication Manager. There are no additional settings
required for the connection of the Sennheiser CEHS-AV 04 Adapter and D10 Phone headsets to
the Avaya 1400 Series Digital Deskphones. For further information on how to configure these
Avaya Digital Deskphones refer to Section 9 of these Application Notes.

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6. Connect the Sennheiser Equipment to Avaya 14xx Series
Digital Deskphone

During the compliance testing, the Sennheiser Communications A/S CEHS-AV 04 EHS Adapter
was used to connect the D 10 Phone headset to Avaya 14xx Series Digital Deskphone. The
Sennheiser Communications A/S CEHS-AV 04 EHS Adapter provides D 10 Phone wireless
headsets with the functionality to hear ring tones, answer and end calls, and mute/un-mute calls
directly from the wireless headset including situations when the user is away from their desk.

6.1. Cable Connections

To connect the Sennheiser Communications A/S CEHS-AV 04 EHS Adapter to the D 10 Phone
wireless headsets and to Avaya 14xx Series Digital Deskphone, refer to the diagram below.

7. Verification Steps

Verify that the Sennhesier headset has been connected to Avaya 14xx Series Digital Deskphone.
Once the headset is connected to the phone, verify that incoming and outgoing calls are
established with two-way audio to the headset and that the headset can get dial tone and can end
an active call.

8. Conclusion

These Application Notes describe the configuration steps required to integrate Sennheiser
Communications A/S CEHS-AV 04 EHS Adapter to the D 10 Phone the with Avaya 14xx Series
Digital Deskphones. All test cases were completed successfully with observations in Section

2.2.

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9. Additional References

This section references the Avaya and Sennheiser documentation that are relevant to these
Application Notes.

The following Avaya product documentation can be found at http://support.avaya.com.
[1] Administering Avaya Aura® Communication Manager, Release 6.3, Issue 10.0, Jun 2014,

Document Number 03-300509.

[2] Avaya 1400 Series Digital Deskphones for Avaya Aura Communication Manager Installation

and Maintenance Guide, Release 1.0, Issue 1, May 2010, Document Number 16-603143.

The following Sennheiser Communications A/S documentation can be found at

http://en-de.sennheiser.com/.

[3] D 10 Phone Quick Guide.
[4] D 10 Series Wireless DECT headset system.

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Solution & Interoperability Test Lab Application Notes

©2015 Avaya Inc. All Rights Reserved.

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©2015 Avaya Inc. All Rights Reserved.

Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and
™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks
are the property of their respective owners. The information provided in these Application
Notes is subject to change without notice. The configurations, technical data, and
recommendations provided in these Application Notes are believed to be accurate and
dependable, but are presented without express or implied warranty. Users are responsible for
their application of any products specified in these Application Notes.

Please e-mail any questions or comments pertaining to these Application Notes along with the
full title name and filename, located in the lower right corner, directly to the Avaya
DevConnect Program at [e-mail].