Avaya 1416 User Manual

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1400 Release 4 Service Pack 3 Readme - (September 15, 2013)

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1400 Series Digital Deskphone Release 4 Service Pack 3 Readme

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This is the Readme file for Release 4 Service Pack 3 (Alias Release 36, Vintage 5) of the Avaya 1400 Series Digital Deskphone software.

The 1408 and 1416 telephones can be upgraded via Avaya Aura™ Communication Manager Release

5.2.1 or later. The reason for Service Pack 3 for Release 4 is an accumulative release that contains fixes from all

prior releases.

Fixes Resolved in 1400 Release 4 Service Pack 3

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# MR Description

1 wi01089696 1416 upgrade occasionally fail during bulk download. 2 wi01058439 Cannot change language to Japanese, Korean, and the language between Espanola and

Cyrillic language option

3 wi01010674 1408 Low Receive volume and Volume Fluctuation on Internal and External Calls on

Speakerphone

4 wi01027819 140816 have not implemented Touch Tone Admin 80 07 behavior to match 54xx and 95xx

phones - DTMF is generated in band to IP Office.

5 wi01024286 SAVI office sometimes doesn’t go off-hook and on-hook by pressing headset button on

phone.

6 wi01024283 Users should hear only the minimum amount of DTMF signaling, it would be better if the

control tones were only outputted when the command to change state comes from the phone.

7 wi01024279 In active, while changing the audio path from headset to handset, phone does not send

inactive command to handset

8 wi01033144 In a particular scenario Phone does not play the incoming alert through Plantronics

headset. 9 wi01004868 14xx w/BM32 not recording all call logs on bridge appearance 10 wi01029921 1416 Display Issue - Kana font incorrect 11 wi01033128 Phone does not play the error tone while user selects the “Applications” option 12 wi00901602 Top Level item 'Screen /Sounds' is displaying extra character in Avaya Menu button. 13 wi00901673 Extra character in Avaya Menu- ‘Screen/Sounds’. Phone does not Show Screen/Sounds in

A-menu. 14 wi01032715 The name of the called party number (internal extension) is not logged in the outgoing call

log 15 wi00901261 Phone does not generate confirmation tone after saving any Settings. 16 wi01044752 Font Mismatch issue reported during 14xx Alpha trial 17 wi01044753 Katakana Issue- Japan Bell System 24 Kana character incorrect 18 wi01068442 1408/1416 - with French language cannot add new contact by phone if Name contains the

digit 3 19 wi01057124 Call log not recorded on 2nd call appearance 20 wi01009376 14xx Missing Entries in Call Log After 100th Call are Logged 21 wi01032715 The name of the called party number (internal extension) is not logged in the outgoing call

log

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1400 Release 4 Service Pack 3 Readme - (September 15, 2013)

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Known issues in 1408 and 1416 Release 4 Service Pack 3

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When using the wireless headset, the electronic switch hook will not work to answer a call. Therefore, as a workaround use the headset button on the phone to answer a call.

Firmware Release Package

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The files included in th is release must be loaded into Avaya Aura™ Communication Manager to be available for downloading to 1400 Series Digital Desk phones. Refer to Administering Avaya Aura™ Communicati on Manager (03-300509), Chapter 6, Man aging Telephones for detail s on switch administration procedures. Th i s d o c u m e n t i s available at:

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http://support.avaya.com/css/P8/documents/1001716582

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Additional documentation and user guides for the 1400 Series Digital Desk phone can be located on

http://support.avaya.com/products/P0601/1400-series-digital-deskphones/

Note: Some sets ordered will contain non-GA CM software and the phone application must be upgraded for proper operation.

Release 4 Service Pack 3 package contains all the files necessary to upgrade Avaya 1400 Series Digital Desk phones. These files are outlined below:

o Application Code: 1400R36.bin o Language File: lng_R10_v11_P ack01.bin o Font files:

 Simplified Chinese: fnt_R02_v01_GB.bin  Tradit ion al Ch ines e : fnt_R02_v0 1_B ig5. bin  Japanese: fnt_R02_v01_JIS .bin  Korean: fnt_R02_v01_KSC.bin

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In support of Simplified Chinese, Traditional Chinese, Japanese and Korean, the r es pe c ti v e fo n t fi l e mu s t b e d ow n l oa d e d a l s o. NOTE: T he font and langua ge f iles have not altere d since Rele ase 4 SP1.

Aftersuccessfulupgrade,thephonemenushouldshowthefollowing:

1408(1416)  Rel[36.0]

SWvintage   [05]

Bootloader  U[25]P[00]

Lng  lng_R10_v11_Pack01

Fnt1 fnt_R02_v01_<installedfontfile>

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COMMUNICATION MANAGER (CM) COMPATIBILITY:

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The 1400 IP phones are supported on Communication Manager 5.2.1 and higher. The 1416 and are aliased as 2420 and 2410, respectively on CM 5.2.1 and they are natively supported on CM 6.0 and later.

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1408

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1400 Release 4 Service Pack 3 Readme - (September 15, 2013)

IP OFFICE (IPO) COMPATIBILITY:

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The 1400 IP phones are supported on IPO 6.0 and later. Please consult the IP Office Technical Bulletins for the details of specific IP Office software compatibility.

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1400 Release 4 Service Pack 3 Readme - (September 15, 2013)

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License Agreements

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1. Arphic Graphics Engine

ARPHIC PUBLIC LICENSE

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Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is forbidden. Preamble

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change it. By contrast, the ARPHIC PUBLIC LICENSE specifically permits and encourages you to use this sof tw are, pr ov id ed that you give the reci pi en ts all the righ ts t ha t we gave you and make su re t hey c an g et t he mod ifica ti ons of this so ft ware.

Legal Terms

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0. Definitions:

"AR PL KaitiM Big5" (BIG-5 character set) and "AR PL SungtiL GB", "AR PL KaitiM GB" (GB character set) which are originally distributed by Arphic, and the derivatives of those fonts created through any modification including modifying glyph, reordering glyph, converting format, changing font name, or adding/deleting some characters in/from glyph table.

The licenses fo r most so ftwa re a re des igned t o take a way yo ur fr eedo m to sha re a nd

Throughout this License, "Font" means the TrueType fonts "AR PL Mingti2L Big5",

"PL" means "Public License".

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"Copyright Holder" means whoever is named in the copyright or copyrights for

the Font.

"You" means the licensee, or person copying, redistributing or modifying the Font.

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"Freely Available" means that you have the freedom to copy or modify the Font as well as redistribute copies of the Font under the same conditions you received, not price. If you wish, you can charge for this service.

1. Copying & Distribution

You may copy and distribute verbatim copies of this Font in any medium, without restriction, provided that you retain this license file (ARPHICPL.TXT) unaltered

in all copies.

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2. Modification

You may otherwise modify your copy of this Font in any way, including modifying glyph, reordering glyph, converting format, changing font name, or adding/deleting some characters in/from glyph table, and copy and distribute such modifications under the terms of Section 1 above, provided that the following conditions are met:

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a) You must insert a prominent notice in each modified file stating how and when you changed that file.

b) You must make such modifications Freely Available as a whole to all third

parties under th e terms of this License, such as by offering acces s to copy the

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modifications from a designated place, or distributing the modifications on a medium customarily used for software interchange.

c) If the modified fonts normally reads commands interactively when run, you must cause it, when started running for such interactive use in the most ordinary way, to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty (or else, saying that you provide a warranty) and that users may redistribute the Font under these conditions, and telling the user how to view a copy of this License.

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These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Font, and can be reasonably considered independent and separate works in themselves, then this License and its terms, do not apply to those sections when you distribute them as separate works. Therefore, mere aggregation of another work not based on the Font with the Font on a volume of a storage or distribution medium does not bring the other work under the scope of this License.

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3. Condition Subsequent

You may not copy, modify, sublicense, or distribute the Font except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense

or distribute the Font will automatically retroactively void your rights under this License. However, parties who have received copies or rights from you under this License will keep their licenses valid so long as such parties remain in full compliance.

4. Acceptance

You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to copy, modify, sublicense or distribute the Font. These actions are prohibited by law if you do not accept this License. Therefore, by copying, modifying, sublicensing or distributing the Font, you indicate your acceptance of this License and all its ter ms and conditions.

5. Automatic Receipt

Each time you redistribute the Font, the recipient automatically receives a license from the original licensor to copy, distribute or modify the Font subject to these terms and conditions. You may not impose any further restrictions on the recipients' exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this License.

6. Contradiction

If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Font at all. For example, if a patent license would not permit royalty-free redistribution of the Font by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Font.

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If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances.

7. NO WARRANTY

BECAUSE T HE F ON T IS LICE NS ED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE FONT, TO

THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE

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COPYRIGHT HOLDERS OR OTHER PARTIES PROVIDE THE FONT "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRES SED OR IMPLIED, I NCLUDING BU T NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTAB IL ITY AND FIT NE SS FOR A PARTICULAR PURPOSE . THE ENTIRE RISK A S TO THE QUALITY AND PERFORMANCE OF THE FONT IS WITH YOU. SHOULD THE FONT PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

8. DAMAGES WAIVER

UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING, IN NO EVENT WILL ANY COPYRIGHTT HOLDERS, OR OTHER PARTIES WHO MAY COPY, MODIFY OR REDISTRIBUTE THE FONT AS PERMITTED ABOVE, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE FONT (INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA OR PROFITS; OR BUSINESS INTERRUPTION), EVEN IF SUCH HOLDERS OR OTHER PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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Notice

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While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Docume ntatio n disc laime r.

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Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Link disclaimer

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Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within t his Documentati on, and Avaya d oes not nec essarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked page s.

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License

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USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http://support.avaya.co m/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT W ISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a singl e stand-alone computin g device. “Server” means a Desi gnated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardwa re Prod uct s , orig inally s o ld b y Av a y a a n d ultimate ly uti l ize d b y End U s e r .

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License Type(s):

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Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor (s) to be identif ie d by type, se r ial numbe r , fe a ture key, loca tion o r o ther sp ecif ic

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designation, or to be provided by End User to Avaya through electronic means established by Avaya specifical ly for this purpose.

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Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense un der t he applicable law.

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Third-party Components

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Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya’s web site at: http://support.avaya.com/ThirdPartyLicense/

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Avaya fraud intervention

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If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. Suspected security vulnerabilities with Avaya Products should be reported to Avaya by se nding m a ilto : s e c ur ityale r ts@ av aya .co m .

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For additional s uppo rt t e lepho ne numbers, see the Ava ya We b s ite :

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http://www.avaya.com/support

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Trademarks

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Avaya, AUDIX, DEFINITY, and COMMUNICATIONS MANAGER and the Avaya logo are registered trademarks and/or service marks of Avaya Inc. in the U.S. and certain other jurisdictions.

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All other trademarks are the property of their respective owners.

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For the most current versions of documentation, go to the Avaya support Web site: http://www.avaya.com/support

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Avaya support

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Avaya provi d es a t el ephone number fo r y ou t o u se t o r ep ort p rob l ems or t o a s k question s abou t your contact center. The supp ort telephon e number is 1 800 242 21 21 i n the United States. For add i ti on al support te lephone n umbers, see the Avaya Web site: http://www.avaya.com/support

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Avaya 1416 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual