Avaya 1408, 1416 User Manual
Avaya 1408 and 1416 Telephones connected to Integral 5 - User Guide
16-603588
Issue 1
May 2010
Notice
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Note
Using a cell, mobile, or GSM phone, or a two-way radio in close
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Preventing toll fraud
“Toll fraud” is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there can be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at +1-800-643-2353 for the United States
and Canada. For additional support telephone numbers, see the Avaya
Support Web site:
vulnerabilities with Avaya products should be reported to Avaya by
sending mail to: securityalerts@avaya.com.
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All other trademarks are the property of their respective owners.
http://www.avaya.com/support/Copyright/.
http://www.avaya.com/support/. Suspected security
2 1408/1416 at Integral 5 - User Guide May 2010
Downloading documents
For the most current versions of documentation, see the Avaya Support
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Contact Avaya Support
Avaya provides a telephone number for you to use to report problems
or to ask questions about your product. The support telephone number
is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya Web site:
support
http://www.avaya.com/
1408/1416 at Integral 5 - User Guide May 2010 3
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Contents
Chapter 1: Introduction.............................................................................................................9
Introduction to the 1400 Series Digital Deskphones.........................................................................................9
Overview of phone buttons and features..........................................................................................................9
About LEDs.....................................................................................................................................................12
About this manual...........................................................................................................................................13
Chapter 2: Making calls..........................................................................................................15
Introduction to making calls.............................................................................................................................15
Calling an internal call number........................................................................................................................15
Calling an external call number.......................................................................................................................15
Calling with a destination key..........................................................................................................................16
Calling a person from the call log....................................................................................................................16
Calling a person from the phone book entry...................................................................................................17
Calling partners...............................................................................................................................................17
Calling using the speakerphone......................................................................................................................17
Requesting automatic callback.......................................................................................................................18
Redialing.........................................................................................................................................................18
Requesting automatic redialing.......................................................................................................................19
Joining another call (cut-in)*............................................................................................................................19
Presenting yourself with specified call numbers *...........................................................................................20
Making an announcement...............................................................................................................................20
Making an individual announcement...............................................................................................................21
Replying to an announcement........................................................................................................................21
Calling anonymous..........................................................................................................................................21
Chapter 3: Handling calls.......................................................................................................23
Introduction to handling calls...........................................................................................................................23
Answering a call..............................................................................................................................................23
Answering a call ringing at another phone (pick-up).......................................................................................23
Answering a call for a partner.........................................................................................................................24
Forwarding calls to forwarding stations...........................................................................................................24
Putting a call on hold.......................................................................................................................................24
Muting a call....................................................................................................................................................25
Referring back during a call (consultation call)...............................................................................................25
Switching between two calls (brokering).........................................................................................................25
Transferring a call............................................................................................................................................26
Answering an additional call (second call)......................................................................................................26
Chapter 4: Call diversion........................................................................................................27
Introduction call diversion................................................................................................................................27
Diverting calls for your telephone....................................................................................................................27
Diverting calls to your telephone.....................................................................................................................28
Diverting calls for another telephone*.............................................................................................................29
Signaling calls on two telephones (twinning)..................................................................................................30
Diverting bundles*...........................................................................................................................................31
Chapter 5: Three-party conference call.................................................................................33
Introduction to three-party conference calls....................................................................................................33
Making a conference call................................................................................................................................33
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Expanding conference with another participant..............................................................................................33
Connecting conference participants with each other......................................................................................34
Ending the conference call..............................................................................................................................34
Chapter 6: Conference bridge................................................................................................35
Introduction conference bridge........................................................................................................................35
Dialing into conference bridge.........................................................................................................................35
Managing conference bridge calls..................................................................................................................36
Reserving conference bridge (one-time appointment)....................................................................................37
Reserving conference bridge (recurring appointment)....................................................................................38
Reserving a conference bridge for others.......................................................................................................39
Checking and deleting reservations................................................................................................................39
Chapter 7: Managing the call log...........................................................................................41
Call log............................................................................................................................................................41
Symbols in the call log....................................................................................................................................41
Viewing the call log..........................................................................................................................................42
Removing entries from the call log..................................................................................................................42
Deleting call log entries automatically.............................................................................................................42
Adding an entry from the call log to the phone book.......................................................................................43
Adding additional entries in the call log...........................................................................................................44
Chapter 8: Managing the phone book...................................................................................45
Introduction to the phone book........................................................................................................................45
Creating a new entry in the phone book.........................................................................................................45
Editing an entry in the phone book..................................................................................................................46
Deleting an entry.............................................................................................................................................47
Chapter 9: Messages...............................................................................................................49
Introduction messages....................................................................................................................................49
Viewing and deleting received text messages................................................................................................49
Writing and sending own text messages.........................................................................................................49
Sending a standard text..................................................................................................................................50
Sending a text message for an internal caller.................................................................................................50
Chapter 10: Mobile System Subscribers (Managed Mobility Access)................................53
Introduction MMA............................................................................................................................................53
Dialing into your system..................................................................................................................................53
Dialing into your system using callback..........................................................................................................54
Calling using your system...............................................................................................................................54
Placing a call..........................................................................................................................................54
Referring back........................................................................................................................................55
Starting a conference call.......................................................................................................................55
Ending a call...........................................................................................................................................55
Modifying the twinning/call diversion number.........................................................................................56
Deactivating call diversion / twinning......................................................................................................56
Calling code dialing destinations.....................................................................................................................56
Chapter 11: Using the Avaya Menu........................................................................................59
Call charges....................................................................................................................................................59
Introduction to call charges.....................................................................................................................59
Viewing the charge display.....................................................................................................................59
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Viewing charges for lines / subscribers..................................................................................................60
Deleting call charges..............................................................................................................................60
Locking the telephone.....................................................................................................................................61
Telephone lock........................................................................................................................................61
Changing the PIN...................................................................................................................................61
Locking the telephone............................................................................................................................61
Unlocking the telephone.........................................................................................................................62
Managing appointments..................................................................................................................................62
Appointments (reminders)......................................................................................................................62
Entering an appointment for today.........................................................................................................63
Entering a one-time appointment...........................................................................................................63
Entering a recurring appointment...........................................................................................................64
Acknowledging an appointment..............................................................................................................64
Deleting an appointment.........................................................................................................................65
Setting appointments for others..............................................................................................................65
Chapter 12: Customizing your telephone.............................................................................67
Setting parameters for your telephone............................................................................................................67
Changing the acoustic signaling.............................................................................................................67
Setting the ringing tone melody..............................................................................................................68
Applying ring tone melodies...................................................................................................................68
Setting the contrast.................................................................................................................................69
Setting the language...............................................................................................................................70
Adjusting the setting for handsfree operation.........................................................................................70
Deactivating ringing tone temporarily (Do not disturb)....................................................................................71
Activating night service...................................................................................................................................71
Activating automatic handsfree after dialing...................................................................................................72
Seizing exchange line automatically...............................................................................................................73
Seizing external line automatically when going off-hook.................................................................................73
Setting the number of redials..........................................................................................................................74
Setting redial interval.......................................................................................................................................75
Setting the number send to external subscribers............................................................................................75
Accepting calls automatically (Handsfree answer back).................................................................................76
Turning direct dialing on or off.........................................................................................................................77
Deactivating second call.................................................................................................................................77
Assigning code numbers *..............................................................................................................................78
Extending call display......................................................................................................................................79
Deactivating VIP call signaling (pager) *.........................................................................................................79
Removing telephone from hunt groups...........................................................................................................80
Removing telephone from general call............................................................................................................80
Activating remote headset...............................................................................................................................81
Function, destination, line and partner keys....................................................................................................81
Introduction function keys.......................................................................................................................81
Assigning functions to keys....................................................................................................................82
Assigning destinations to keys...............................................................................................................82
Assigning lines to keys...........................................................................................................................83
Assigning partners to keys.....................................................................................................................84
Deleting key assignments.......................................................................................................................84
Conference bridge settings.............................................................................................................................85
Set up conference bridge *.....................................................................................................................85
Setup reservation permissions...............................................................................................................85
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Changing access PIN.............................................................................................................................86
Setup standard access *.........................................................................................................................86
Changing standard PIN *........................................................................................................................87
Managed Mobility Access settings..................................................................................................................88
Introduction MMA settings......................................................................................................................88
Adding dial-in authorized numbers *.......................................................................................................88
Changing dial-in authorized numbers *..................................................................................................89
Deleting dial-in authorized numbers *.....................................................................................................90
Using call filter.................................................................................................................................................91
Deleting entries from the call filter...................................................................................................................92
Chapter 13: Settings for your telephone system..................................................................93
Introduction.....................................................................................................................................................93
Assigning operators for day service *..............................................................................................................93
Assigning operators for night service *............................................................................................................94
Assigning call forwarding destinations *..........................................................................................................95
Setting second call barring *...........................................................................................................................96
Setting date and time......................................................................................................................................97
Setting customer password *..........................................................................................................................97
Showing traffic statistics *................................................................................................................................98
Chapter 14: Auxiliary devices................................................................................................99
Button module DBM32....................................................................................................................................99
Using a headset............................................................................................................................................100
Chapter 15: Hotel functions..................................................................................................103
Introduction...................................................................................................................................................103
Layout of the hotel functions on the DBM32 button module *.......................................................................104
Checking in *.................................................................................................................................................105
Checking out *...............................................................................................................................................105
Querying call charges *.................................................................................................................................106
Listening to messages *................................................................................................................................106
Messaging to guest: message at reception *................................................................................................107
Setting direct dial to rooms *.........................................................................................................................107
Setting guest-to-guest connection *..............................................................................................................108
Determining the charge limit *.......................................................................................................................108
Waking guests *............................................................................................................................................109
Chapter 16: Menus.................................................................................................................111
Menu overview...............................................................................................................................................111
Appendix A: Remote features..............................................................................................115
Changing call diversion remotely *................................................................................................................115
Index.......................................................................................................................................117
8 1408/1416 at Integral 5 - User Guide May 2010
Chapter 1: Introduction
Introduction to the 1400 Series Digital Deskphones
The Avaya 1400 Series telephones are ISDN telephones for use with the Integral 5 call
processing system.This user guide is written for the 1408 and 1416 Digital Deskphones.These
deskphones put convenient features and capabilities at your fingertips, including a phone
screen to view and manage your calls, a contacts list, a call log, a menu of options and settings
to customize your phone, and access to your voice mail.
Not all features described in this user guide may be available on your telephone. If you find
that a feature is not available, contact your system administrator.
Overview of phone buttons and features
Avaya 1408 Telephone
1408/1416 at Integral 5 - User Guide May 2010 9
Introduction
Avaya 1416 Telephone
No. Name Description
1 Call/Message
Waiting Indicator
2 Phone Display There are 3 (1408) or 4 (1416) lines in the phone display.
3 Softkeys Press the softkeys to select the softkey labels. The softkey
4 OK Press the OK button to open a selected menu item or
5 Phone/Exit Press the Phone/Exit button to return back to the idle
This light flashes when you receive an incoming call.
The phone display presents calling or called party
identification, user options, and other information relevant
to using the phone.
The top line shows the phone number and name you set
and the date and time.
The middle line (1408) or two lines (1416) display status
information.
The bottom line displays the softkey labels.
labels show you the action that each softkey produces. The
labels and the actions vary depending on the object that is
selected.
confirm an input.
display from a menu.
6 Function keys /
Destination keys /
Partner keys
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There are 8 (1408) or 16 (1416) keys that can be
programmed as either function keys or destination keys.
Press a labeled function key to enable or disable that
function. The function keys provide the same functions that
Overview of phone buttons and features
No. Name Description
are available in the menu. When a call number is
programmed on the key press the key to dial the
destination. (Partners are special destinations, see chapter
Partners for more information)
7 Hold Press the Hold button (R button) to put the active call on
hold.
8 Conference Press the Conference button to add another party to an
existing call.
9 Transfer Press the Transfer button to transfer a call to another
number.
10 Drop Press the Drop button to drop the active call.
11 Headset Press the Headset button to use the headset if it is
connected. Only HIS headset cords are compatible with
your phone.
12 Volume Press + or - on the Volume button while active on the
handset, headset or speaker to adjust the volume. While
not on a call, press + or - to access the audio settings menu.
13 Mute Press the Mute button to mute a call in progress. To take a
call off mute, press Mute again.
14 Speaker Press the Speaker button to activate the loudspeaker or the
handsfree equipment.
15 Redial Press the Redial button to either dial the last number you
dialed or display the redial list from which you can select a
number to redial.
16 Call Log Press the Call Log button to view a list of your missed calls.
The Icon on the Call Log button is illuminated when you
have missed calls.
17 Phone book /
Contacts
18 Avaya Menu Press the A button to access the Avaya menu. The Avaya
19 Message Press the Message button to connect directly to your
20 Navigation Arrows Press the up and down navigation arrows to scroll through
Press the Phone book / Contacts button to view the
entries in your phone book or contact list.
menu provides options that allow you to customize phone
settings, configure call logging and select the display
language.
voicemail system.
lists. Press the right and left navigation arrows to navigate
between different views of an application, to move the
cursor during text input, or to turn an option on or off.
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Introduction
About LEDs
Each function, partner or destination key has two LEDs, one green and one red, to indicate
the status of the function or partner. The status is identified by whether the LED is on, off, or
blinking as described in the following tables.
Note:
If a key is assigned to a destination the LEDs are always off.
Table 1: Function key LEDs
Steady green Function is active, e. g. call diversion is set to on.
Off Function is not active.
LED Description
Table 2: Partner key LEDs
LED Description
Steady green Partner has set call diversion to.
Blinking red slow Partner receives an internal call.
Blinking red fast Partner receives an external call.
Steady red Partner is on a call.
Table 3: Line key LEDs
LED Description
Steady red Line busy.
Off Line free.
Blinking red fast Calling / recalling
Blinking red slowly Line waiting or allocated
Related topics:
Assigning partners to keys on page 84
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About this manual
Descriptions of optional features are marked with an asterisk in the title. For more information
about the optional features, see your system administrator.
All the descriptions in this user guide assume a standard assignment of the function keys. If
you re-assign the function keys, the procedures may change from those provided in this guide.
About this manual
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Introduction
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Chapter 2: Making calls
Introduction to making calls
Use the procedures provided in this chapter to make calls from your telephone.
Note that when you make a call, you can either dial the number and then lift the handset, or
lift the handset and then dial the number. Both orders are correct. However, if you lift the
handset first and then dial the number, you will not be able to correct a dialing error.
Calling an internal call number
1. Enter the desired call number.
If you have switched Direct dial on, the call number is dialled immediately and you
cannot correct input errors.
2. Lift the handset.
Related topics:
Turning direct dialing on or off on page 77
Calling an external call number
1. Enter the external line code, for example 0.
Note:
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Making calls
Instead of entering the external line code, you can also press a line key. If you have
activated LN on dialing you only need to dial the external number.
2. Enter the desired call number.
3. Lift the handset.
Related topics:
Seizing exchange line automatically on page 73
Calling with a destination key
1. Press the destination key for the desired subscriber.
2. Lift the handset.
Related topics:
Introduction function keys on page 81
Calling a person from the call log
1. Press the Call Log button.
2. Select the desired call number.
3. Lift the handset.
Related topics:
Call log on page 41
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Calling a person from the phone book entry
Calling a person from the phone book entry
1. Press the Phone book / Contacts button.
2. Select the entry you want to dial.
Note:
To reach the entry more quickly, you can also enter one or more of the first letters
of the name.
3. Lift the handset.
Related topics:
Introduction to the phone book on page 45
Calling partners
1. Press the appropriate partner key.
2. Talk using the speakerphone, or lift the handset to talk using the handset.
Calling using the speakerphone
The Monitoring function allows you to hear the person you are on a call with through the
loudspeaker. The Handsfree function provides the Monitoring function and the ability to
speak using the phone's built-in microphone, rather than the handset.
Both functions are operated by means of the Speaker button.
1. Enter the desired call number.
2. Press the Speaker button.
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Making calls
3. To adjust the volume, press + or - on the Volume button.
4. Do one of the following:
a. To continue the call using the handset, lift the handset. To activate the speaker
additionally (Monitoring), press the Speaker button. To activate Handsfree
press the Speaker button once more.
b. To end the call, press the Speaker button.
Requesting automatic callback
If an internal call number you dialed is busy or unanswered, use this procedure if you want
your telephone system to call you back when the number is no longer busy, or the called person
had another call while you are waiting.
In case of external calls, Automatic callback is only presented as an option if the network
provider and the system connection support it.
Redialing
You can redial one of the last numbers called.
1. Select the Callback softkey.
2. Replace the handset.
Your telephone system calls you back as soon as the called number is free or free
again.
3. Lift the handset
Your telephone system calls the dialled call number again.
4. To delete the automatic callback again:
a. Select status information Callback act.
b. Press the OK button.
c. Press the Delete softkey.
If you selected a special number to present to the call recipient, this will also be used for redial.
18 1408/1416 at Integral 5 - User Guide May 2010
1. Press the Redial button.
2. Select the desired call number.
3. Lift the handset.
Requesting automatic redialing
Note:
You can specify the number of automatic redial attempts and the time between two attempts
in the Dial settings.
You can only use Automatic redial if you are calling on a digital exchange line.
The external number dialed is busy. The Auto redial menu item is offered.
Requesting automatic redialing
1. Select the Auto redial menu item.
2. Press the OK button.
3. Replace the handset, if you have lifted it.
Result
Automatic redial is stopped if you press any button or lift the handset.
Related topics:
Setting the number of redials on page 74
Joining another call (cut-in)*
You call an internal extension. The user is already on a call. Use this feature to join the call.
This feature may not be available. Your system administrator must configure it for your
extension as well as for the extension of the other person. See your system administrator for
more information.
1. Select Cut-In.
2. Press the OK button.
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Making calls
Each person on the call will hear a cut-in tone. You are now included in the call.
3. To disconnect from the call, press the Drop button, or replace the handset.
Presenting yourself with specified call numbers *
If your system is configured to do so, every time you make an external call you can select the
number you want to present to the call recipient. This is called Calling Line Identification
Presentation (CLIP). The number could represent your “service”, “head office” or “workshop”,
for example.
You can assign the numbers with which you want to present yourself to the function keys. If
you press one of these function keys before lifting the handset when making an external call,
the number selected will be presented to the party called.
Note:
If you have deactivated number display for external calls, you will not be offered numbers
for presentation.
1. Enter the desired external call number.
2. Select the desired group number or name, you want to present, e.g. dial with
987654321.
3. Lift the handset.
Your selected number is shown to the call recipient.
Making an announcement
You can also make announcements to subscribers currently not in a call in your telephone
system via the loudspeakers fitted in the telephones. You can address individual subscribers, a
selected group or all subscribers.
1. Lift the handset.
2. Select Announce.
When you want to make an "Announcement to all subscribers", you can also simply
press the Announce function key and make your announcement.
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3. Press the OK button.
4. Select who you want to send the announcement to, e.g. Announcement to Group
1.
5. Press the OK button.
You can now make your announcement.
Making an individual announcement
Use this procedure to make a announcement to a subscriber you are just calling and whose
telephone is ringing.
1. Press the Announce function key.
You can now make your announcement.
Making an individual announcement
2. The called subscriber can answer the announcement directly by lifting the handset
during the announcement.
Replying to an announcement
Use this procedure to reply to a general or group announcement you have heard.
1. Lift the handset.
2. Select Answer announcement.
3. Press the OK button.
The caller who made the announcement is called.
Calling anonymous
Anonymous calling must be supported by your network provider.
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Making calls
1. Enter the call number.
2. Select Anonymous call.
3. Press the OK button.
Your number will not be transmitted to the called party for your next external call.
4. Lift the handset.
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Chapter 3: Handling calls
Introduction to handling calls
When you receive an incoming call your telephone rings, the Call LED flashes and the call is
indicated in the display.
You will be shown the number or name the caller dialled, e.g. when you receive a diverted call.
You can lift the handset or use the Speaker button and talk with the handset on-hook. You are
also able to answer an incoming call ringing at another telephone in your telephone system,
or put an incoming call on hold until you are able to answer the call.
Internal, external, message, and VIP calls have different ringing tones.
Related topics:
Setting the ringing tone melody on page 68
Answering a call
To answer a call, lift the handset or press the Speaker button to use the speakerphone.
Answering a call ringing at another phone (pick-up)
You hear another telephone ringing.
1. Press the Avaya Menu button.
2. Select Call Pickup.
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Handling calls
A list of incoming calls will be shown.
3. Press the OK button.
4. Lift the handset.
Answering a call for a partner
When a partner's telephone rings, the corresponding LED on your telephone flashes. You can
pick up that call and answer as deputy.
1. Press the Partner key and wait until the call reaches your own telephone.
2. Lift the handset.
Forwarding calls to forwarding stations
You receive an external call and wish to divert the call to the call forwarding stations.
Note:
The call forwarding stations must have been set up in the telephone system.
1. Select Forward call.
2. Press the OK button.
The call is forwarded to the call forwarding stations.
Related topics:
Assigning call forwarding destinations * on page 95
Putting a call on hold
To place your current call on hold:
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Press the Hold button, to take the call of hold, press Hold again.
Muting a call
1. Press the Mute button during a call so that the other person cannot hear you.
2. Press the Mute button again to unmute the call.
Muting a call
Referring back during a call (consultation call)
During a call:
1. Press the Hold button.
Your first talking partner is waiting and cannot hear what you say.
2. Enter the call number you wish to refer back to.
Carry out refer-back call.
3. Press the Hold button again.
The refer-back call is ended and you can speak to the first talking partner again.
Switching between two calls (brokering)
You want to switch back to a first talking partner who has been put on hold.
1. Select Return to … .
2. Press the OK button.
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Handling calls
You can now talk to the first talking partner. The second partner is put on hold.
Transferring a call
1. Press the Hold button.
Your first call is put on hold.
2. Dial the appropriate call number.
You do not need to wait until the call is accepted.
3. Press the Transfer button or hang up.
Answering an additional call (second call)
The feature Second call is activated on your telephone.
Use this procedure to answer an incoming call while on another call.
1. While on a call, select the number or name of the second call in the display.
2. Press the OK button.
You are connected to the second call and the first call is put on hold.
Note:
To end the first call instead, press the Drop button first.
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Chapter 4: Call diversion
Introduction call diversion
You can divert incoming calls to another extension. You can set this up both for your own and
other telephones. You can also divert calls to your telephone. In all these variants, you can
choose
• whether this should always take place,
• only if the telephone is busy
• or only if the telephone is not answered within a specified time period.
You can arrange to have incoming calls signalled on both your own phone and another, external
phone, e.g. your GSM mobile. This is called twinning.
You can also set up and change all call diverts from outside the telephone system.
Related topics:
Changing call diversion remotely *
Diverting calls for your telephone
1. Press the Avaya Menu button.
2. Select Call diversion.
3. Press the OK button.
4. Select Divert to.
5. Enter the call number to which you would like calls to be diverted. You must add an
additional line code (usually “0”) in front of an external number.
You can also press an appropriate destination or partner key instead of entering the
number.
If dial-in authorized call numbers are registered for you for Managed Mobility Access
(MMA) they are shown. You can select these destinations directly.
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Call diversion
6. Select one of the following:
• immediately
• after time
• on busy
7. Press the OK button.
The status information Divert to … - appears in the display. Alternatively, a clock
symbol is shown for call diversion after "after time" or a B for call diversion "on busy".
8. To deactivate call diversion:
a. Select the appropriate status information.
b. Press the OK button.
c. Press the Delete softkey.
Caution:
You can set up call numbers for which your telephone rings even when you have
activated "Call diversion to, immediately"
Related topics:
Adding dial-in authorized numbers * on page 88
Using call filter on page 91
Diverting calls to your telephone
1. Press the Avaya Menu button.
2. Select Call diversion.
3. Press the OK button.
4. Select Divert from.
5. Enter the internal call number of the telephone for whom you want to set up call
diversion to your own telephone.
You can also press an appropriate destination or partner key instead of entering the
number.
6. Select one of the following:
• immediately
• after time
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Diverting calls for another telephone*
• on busy
7. Press the OK button.
The status information Divert from 1234- appears in the display. Alternatively, a
clock symbol is shown for call diversion after "after time" or a B for call diversion "on
busy".
8. To deactivate call diversion:
a. Select the appropriate status information.
b. Press the OK button.
c. Press the Delete softkey.
Result
When you receive a diverted call, you will also be shown the number that the caller has dialled.
Diverting calls for another telephone*
1. Press the Avaya Menu button.
2. Select Call diversion.
3. Press the OK button.
4. Select Divert for.
5. Enter the internal call number of the telephone for whom you want to set up call
diversion.
You can also press an appropriate destination or partner key instead of entering the
number.
If a call diversion has already been set up, it is displayed. To delete an existing call
diversion, press Delete softkey.
The old one is automatically deleted if it is not possible to have both call diversions in
parallel.
6. Press the New softkey.
7. Enter the internal or external call number of the telephone to whom the calls are
to be diverted. You must add an additional line code (usually “0”) in front of an
external number.
If dial-in authorized call numbers are registered for you for Managed Mobility Access
(MMA) they are shown. You can select these destinations directly.
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Call diversion
8. Select one of the following:
• immediately
• after time
• on busy
9. Press the OK button.
Both subscribers involved will get the status information Divert from … - or Divert
to … - . Alternatively, a clock symbol is shown for call diversion after "after time"
or a B for call diversion "on busy".
Related topics:
Introduction MMA on page 53
Signaling calls on two telephones (twinning)
Twinning and call diversion ”after time” to your voicemail can be set simultaneously.
1. Press the Avaya Menu button.
2. Select Call diversion.
3. Press the OK button.
4. Select Divert to.
5. Enter the external line code (usually "0") and external number of the telephone you
want to ring when a call is received.
6. Select twinning.
7. Press the OK button.
The status information twinning …- appears in the display.
8. To deactivate twinning:
a. Select the appropriate status information.
b. Press the OK button.
c. Press the Delete softkey.
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