Avaya 1400 User Manual

Avaya 1400 Series Digital Deskphones

for Avaya Aura™ Communication Manager Installation and Maintenance Guide Release 1.0

16-603143

Issue 1

May 2010

Notice

While reasonable efforts were made to ensure that the infor mation in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

For full legal page information, please see the complete document, A vaya Legal Page for Hardware Documentation, Document number 03-600759.

To locate this document on our Web site, simply go to

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the search box. Documentation disclaimer

Avaya Inc. is not responsible for any modifications, addition s, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

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Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warran ty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

Except where expressly stated otherwise, the Product is protected by copyrigh t and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense un der the applicable law.

Avaya support

Avaya provides a telephone number for you to use to report pro blems or t o ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Software License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAIL ABLE ON T HE AVAYA WEBSITE AT

http://support.avaya.com/LicenseInfo/

YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Soft w are” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utili zed by End User.

License Type(s):

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other mat erials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through elect roni c mean s established by Avaya specifically for this purpose.

and search for the document number in

(“GENERAL LICENSE TERMS”). IF

Third-party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya’s Web site at:

http://support.avaya.com/ThirdPartyLicense/

Interference

Using a cell, mobile, or GSM telephone, or a two-way radio in close proximity to an Avaya IP Telephone might cause interference.

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Other Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chapter 2: 1400 Series Digital Deskphones Installation . . . . . . . . . 7

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Digital Telephone Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Assembling the 1400 Series Digital Deskphones . . . . . . . . . . . . . . . . . . 9

Upgrading the Firmware for 1400 Series Digital Deskphones . . . . . . . . . . . 14

Upgrading the Firmware on a G650 System . . . . . . . . . . . . . . . . . . . 14

Upgrading the Firmware on a G700/450/350 System . . . . . . . . . . . . . . 15

Printing Button Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 3: Administering 1400 Series Digital Deskphones . . . . . . . 19

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Administering a 1400 Series Digital Deskphone. . . . . . . . . . . . . . . . . . . 19

Chapter 4: Troubleshooting Guidelines . . . . . . . . . . . . . . . . . . 21

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Operational Errors and Status Messages . . . . . . . . . . . . . . . . . . . . . . 21

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Issue 1 May 2010 3

Contents

4 Avaya 1400 Series Digital Deskphones Installation and Maintenance Guide

Chapter 1: Introduction

About This Guide

This guide describes how to install, administer, and troubleshoot the Avaya 1408 and 1416 Digital Deskphones for Avaya Aura™ Communication Manager.

The 1400 Series Digital Deskphones product line works with Avaya Aura Communication Manager Release 5.2 or later call servers.

Intended Audience

This document is intended for personnel who install and administer the 1400 Series Digital Deskphones.

Document Organization

The guide contains the following sections:

Chapter 1: Introduction Chapter 2: 1400 Series

Digital Deskphones Installation

Chapter 3: Administering 1400 Series Digital Deskphones

Chapter 4: T roubleshooting Guidelines

Provides an overview of this guide. Describes the equipment and resources required to properly

install and operate the 1400 Series Digital Deskphones. Provides instructions on installing the telephones out of the box.

Describes how to administer the 1400 Series Digital Deskphone s on Avaya Aura Communication Manager.

Describes error conditions and messages that might occur during the installation of the 1400 Series Digital Deskphones.

Issue 1 May 2010 5

Introduction

Customer Support

For 1400 Series Digital Deskphones support, call the Avaya support number provided to you by your Avaya representative or Avaya reseller.

Information about Avaya products can be obtained at the following URL:

http://www.avaya.com/support

6 Avaya 1400 Series Digital Deskphones Installation and Maintenance Guide

Chapter 2: 1400 Series Digital Deskphones

Installation

Introduction

This chapter describes how to install the 1400 Series Digital Deskphones. For details about using the features provided by the telephones, see the Avaya 1400 Series

Digital Deskphones User Guide for Avaya Aura™ Communication Manager , Document Number 16-603151.

For information about desk or wall mounting the 1400 Series Digital Deskphones, go to the Avaya support web site http://www.avaya.com/support

Digital Telephone Models

The 1400 Series Digital Deskphones family consist of two telephones and one button module:

Model Call Appearance/

● 1408 Digital Deskphone 8 3 row by 24 column display

● 1416 Digital Deskphone 16 4 row by 24 column display

● DBM32 Button Module 32 No display

Software

As shipped from the factory, the 1400 Series Digital Deskphones may not contain the most up-to-date software for registration and operation. To install the latest software, see Upgrading

the Firmware for 1400 Series Digital Deskphones on page 14.

Display Size

Feature Buttons

Issue 1 May 2010 7

1400 Series Digital Deskphones Installation

Pre-Installation Checklist

Before plugging in the 1400 Series Digital Deskphones, verify that the following requirements are met. Failure to do so prevents the telephone from working properly. Print copies of this checklist for each telephone.

Verify These Avaya Aura Communication Manager Requirements

1. Avaya Aura Communication Manager Release 5.2 or later software is installed.

Avaya Aura Communication Manager Release 5.2 or later software supports the 1400 Series Digital Deskphones, aliased as 2400 Series Digital Telephones. Specifically, the 1408 should be aliased as a 2410, and the 1416 should be aliased as a 2420.

2. There are available ports on a DCP module in the Avaya Aura Communication Manager system. The following DCP modules are supported on the switch:

● TN2214

● TN2224

● MM312

● MM712

● MM717

Important:

Important: For more information about DCP modules, see the Communication

Manager Software and Firmware Compatibility Matrix on the Avaya

support web site http://www.avaya.com/support

3. The available ports are wired to the cross-connect field or termination closet.

4. The Avaya Aura Communication Manager system is configured correctly. The Avaya Aura Communication Manager documentation is available at

http://www.avaya.com/support

Requirements to Verify for Each 1400 Series Telephone

5. You have an extension number on the Avaya Aura Communication Manager

system.

6. You know the room location, jack number, and wire number.

7. You know the port address.The port address is a combination of the port network,

carrier, board slot, and port number (for example, 01a0515 - port network 1, carrier A, 5th slot, 15th port) or the gateway number, module slot, and port number (for example, 031v405 - media gateway 31, virtual slot 4, and port 5 on the MM712 card). You can determine the port address using the list configuration station command from the Avaya Aura Communication Manager administration interface.

8. A digital jack is available at each telephone site.

8 Avaya 1400 Series Digital Deskphones Installation and Maintenance Guide

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