Avaya 1400 Service Guide

KP; Reviewed: SPOC 2/23/2015

Solution & Interoperability Test Lab Application Notes

1 of 8

EncorePro-1400

These Application Notes describe the configuration steps required to integrate the Plantronics EncorePro HW510/HW520 Headsets and Plantronics HIC Adapter Cable with Avaya 1400 Series Digital Deskphones. The EncorePro HW510/HW520 headsets provide two-way audio with a flexible mic. This solution does not provide call control features directly from the headset, such as answering or terminating a call from the headset. Volume control and mute are provided directly from the Avaya Digital Deskphone.

Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions. Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab.

Avaya Solution & Interoperability Test Lab

Application Notes for Plantronics EncorePro HW510/HW520 Headsets and Plantronics HIC Adapter Cable with Avaya 1400 Series Digital Deskphones - Issue 1.0

Abstract

KP; Reviewed: SPOC 2/23/2015

Solution & Interoperability Test Lab Application Notes

2 of 8

EncorePro-1400

1. Introduction

2. General Test Approach and Test Results

The interoperability compliance test included feature and serviceability testing. The feature testing focused on placing calls to and from the Avaya 1400 Series Digital Deskphones with the Plantronics EncorePro HW510/HW520 Headsets and verifying two-way audio. The call types included calls to voicemail, local extensions, and the PSTN.

The serviceability testing focused on verifying the usability of the Plantronics headsets after restarting the Avaya 1400 Series Digital Deskphones and re-connecting the headset to the deskphone.

DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members. The jointly-defined test plan focuses on exercising APIs and/or standards-based interfaces pertinent to the interoperability of the tested products and their functionalities. DevConnect Compliance Testing is not intended to substitute full product performance or feature testing performed by DevConnect members, nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member’s solution.

Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets

that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to determine interoperability with Avaya phones. However, Avaya does not conduct the testing of non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC regulations, or any other tests to ensure conformity with safety, audio quality, long-term reliability or any regulation requirements. As a result, Avaya makes no representations whether a particular non-Avaya headset will work with Avaya’s telephones or with a different generation of the same Avaya telephone.

Since there is no industry standard for handset interfaces, different manufacturers utilize different handset/headset interfaces with their telephones. Therefore, any claim made by a headset vendor that its product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality.

KP; Reviewed: SPOC 2/23/2015

Solution & Interoperability Test Lab Application Notes

3 of 8

EncorePro-1400

2.1. Interoperability Compliance Testing

All test cases were performed manually. The following features were verified:

 Placing calls to the voicemail system. Voice messages were recorded and played back to

verify that the playback volume and recording level were good.

 Placing calls to internal extensions to verify two-way audio.  Placing calls to the PSTN to verify two-way audio.  Hearing ring back tone for outgoing calls.  Toggling between handset, speakerphone, and headset.  Using the volume control buttons on the Avaya deskphone.  Using the mute control button on the Avaya deskphone to mute and un-mute the audio.  Using the headset with 1408 Digital Deskphone.

For the serviceability testing, the Avaya Digital Deskphone and headset were restarted to verify proper operation of the headset after the reboot was completed.

2.2. Test Results

All test cases passed with the following observation(s):

 Incoming call alert is not heard through headset, it is heard through phone.  The headset button on the Avaya 1400 Digital Deskphone remains activated when the

far-end drops the call. This allows subsequent calls to be answered automatically on the headset when auto-answer is enabled.

2.3. Support

For technical support and information on Plantronics EncorePro HW510/HW520 Headsets, contact Plantronics Support at:

 Phone: 1-855-765-7878

1-831-426-5858 (International)

 Website: http://www.plantronics.com/us/support/index.jsp

+ 5 hidden pages