Avaya 1336B User Manual

QUALITY PROTECTION PLAN

QPPCN Release Date: March 4, 2002

Supplement 8 Release Date: October 18, 2005

Expiration Date: NA

CHANGE NOTICE: 1336B Supplement 8

PRODUCT SUMMARY: BCMS VU® Products
U.S. AND NON-U.S.
CLASS S3 (SOFTWARE) CHANGE
(Release 2 Version 3.2 (Build 228), plus patch 1)
CUSTOMER INSTALLABLE

SERVICE INTERRUPTING

October 18, 2005 – Supplement 8 of Change Notice 1336B is being issued to extend the Expiration Date to
NA allowing customers to receive this update until further notice.

January 27, 2005 – Supplement 7 of Change Notice 1336B is being issued to extend the Expiration Date to
December 31, 2005 to allow remaining customers to receive this update.

January 8, 2004 – Supplement 6 of Change Notice 1336B is being issued to extend the Expiration Date to

December 31, 2004 to allow remaining customers to receive this update.

Supplement 5 is being issued to extend the Expiration Date of Change Notice 1336B.
The Expiration Date of Change Notice 1336B is now extended to December 31, 2003 to allow remaining
customers to receive this update.

Supplement 4 of Quality Protection Plan Change Notice 1336B is being issued to add the BCMS VU
software patch 1.

The information provided in Supplement 4 should take precedence over the Application, Reason
for Change, and Coordination sections of the original QPPCN and Supplements 1- 3. Listed below

are the complete, updated APPLICATION, REASON FOR CHANGE and COORDINATION sections:

APPLICATION

Note! This Change Notice supercedes Change Notice 1261B.

This Quality Protection Plan Change Notice is being issued to Release 2 Version 3.2, plus software patch,
for BCMS Vu Release 2 Version 2.0 or later customers under warranty or software maintenance, in
order to correct the issues described in the REASON FOR CHANGE section. This Change Notice is

Avaya Inc. - Proprietary

Use pursuant to the terms of your signed agreement or company policy.

customer installable and service interrupting. Tier III or Center of Excellence (COE) approval is

required.

Note! This Change Notice only applies to BCMS Vu R2 V2 or later customers. Qualified customers
must have on their system Release 2 Version 3.1 or 3.2 before then can install the software patch.
Order software CD (material ordering code 700186315) in order to update to R2. V3.2.

Customers can install this software themselves, however technical assistance will be available for those
requesting it. Refer to the COORDINATION section for patch details. Technical assistance for non-US
BusinessPartners will be provided by the ITAC/GSO or the Regional Center of Excellence (CoE).
Technical assistance for US customers will be handled by the TSO.

Note! This Change Notice does not apply to BCMS Vu Release 1, Release 2 Version 1 customers,
and all customers not under BCMS Vu software warranty or maintenance. These customers must
contact their Account Managers to purchase an upgrade to BCMS Vu Release 2 Version 3.2.

U.S. Direct: The Technical Service Organization (TSO) will coordinate this Change Notice and will

provide normal escalation support to customers.

U.S. Indirect: Authorized Dealers or Distributors will contact the BusinessPartner/TSO Dedicated
Support (1-877-295-0099), prompt 1 to request this update.

2

Non-U.S.: The International Technical Assistance Center/Global Support Organization (ITAC/GSO)
Change Notice Administration Groups will coordinate this Change Notice and will provide normal
escalation support to customers.

REASON FOR CHANGE

Listed below is the problem now fixed in the BCMS Vu downloadable software patch:

http://ctisupport.usae.avaya.com/prodsupport/products/BCMSVu/downloads/r2v32patch1.htm

Real-time and Historical reports do not work properly with DEFINITY® Server R, SI, and CSI products
that are installed with DEFINITY® Release 10 software provisioned as Release 9 or lower, configured
for a non-EAS environment, and have the "BCMS/VuStats LoginIDs" field set to yes.

Listed below are fixes in R2V3.2:

Real-time and Historical reports do not work properly with MultiVantage™ (MV) 1.1 and higher
configured for EAS.

Overflowed column data displayed as ****.** on the switch is stored in the BCMS Vu database
incorrectly as 1092:15.

Listed below are fixes in R2V3.1 and later.

Real-time and Historical reports do not work properly with DEFINITY Release 10 and higher when set
for non-EAS and with "BCMS/VuStats LoginIDs" field turned to yes.

Customers with AdvaTel* wallboards that exhibit occasional glitches. (Note: AdvaTel Wallboard
Firmware needs to be upgraded to V1.00i.01).

COORDINATION

Avaya Inc. - Proprietary

Use pursuant to the terms of your signed agreement or company policy.