Avaya 1140E User Guide

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Title page

Nortel Communication Server 1000

IP Phone 1140E

User Guide

Revision history

January 2010

Standard 04.02. This document is up-issued to support Nortel Communication Server 1000 Release 6.0 for UNIStim 4.0.

October 2009

Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNISt im 4.0 Release 6.0 documentation is also used for Release 5.

June 2009

Standard 03.02. This document is up-issued to support Nortel Communications Server 1000 Release 6.0.

May 2009

Standard 03.01. This document is up-issued to support Nortel Communications Server 1000 Release 6.0.

Revision history

January 2009

Standard 02.05. This document is up-issued to support Nortel Communications Server 1000 Release 5.5 for UNIStim 3.0. This document reflects changes in section Enabling USB Headset.

December 2008

Standard 02.04. This document is up-issued to support Nortel Communications Server 1000 Release 5.5 for UNIStim 3.0. This document reflects changes in sections Setting up a conference call and Charging a call or charging a forced call.

April 2008

Standard 02.03. This document is up-issued to support Nortel Communications Server 1000 Release 5.5 for UNIStim 3.0.

Revision history

May 2007

Standard 01.01. This document is up-issued to support CS 1000 Release 5.0. This document reflects the ne w document number.

November 2006

Stan dard 5.00. This do cument is up- issued to reflect a n update to Regulatory information.

June 2006

Standard 4.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 sof tware. Ad ded support for new security features.

February 2006

Standard 3.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software.

January 2006

Standard 2.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software.

November 2005

Standard 1.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software.

About the Nortel IP Phone 1140E . . . . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 21

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Managing your Station Control Password (SCPW) . . . . . 21

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Entering text using the IP phone dialpad . . . . . . . . . . . . . . . . 24

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 25

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 25

Contents

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 27

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Connecting the components of the phone . . . . . . . . . . . . . . . 28

Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Connecting your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

QoS configuration recommendations . . . . . . . . . . . . . . . . 37

Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 38

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 53

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 54

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 56

Contents

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 58

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 59

Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 59

Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . 60

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 62

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 67

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 68

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 68

Configuring the name display format . . . . . . . . . . . . . . . . 70

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 71

Configuring Caller ID display order . . . . . . . . . . . . . . . . . 72

Configuring Normal mode indication . . . . . . . . . . . . . . . . 72

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 74

Using the 1. Preferences submenu . . . . . . . . . . . . . . . . . . . . 76

Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 76

Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Configuring 3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Configuring 4. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Using the 2. Local Diagnostics submenu . . . . . . . . . . . . . . . . 97

1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . . . . . . 97

2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . 97

3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 98

5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 98

7. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

8. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

9. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

10. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . 99

Contents

Using the 3. Network Configuration menu . . . . . . . . . . . . . . . 99

Using the 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . 105

Making a call using the Corporate Directory . . . . . . . . . 105

Making a call using the Personal Directory . . . . . . . . . . 106

Making a call using the Callers List . . . . . . . . . . . . . . . . 107

Making a call using the Redial List . . . . . . . . . . . . . . . . . 108

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 119

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 123

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Contents

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . 125

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . 129

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 130

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 131

Securing your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Talking with more than one person . . . . . . . . . . . . . . . . . 135

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 135

Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 137

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Working without interruption . . . . . . . . . . . . . . . . . . . . . . 141

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Using Call Page Connect to make an announcement . . . . . 143

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 144

Charging a call or charging a forced call . . . . . . . . . . . . . . . 145

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 149

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Contents

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 155

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 155

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 163

Using Virtual Office on your Remote IP Phone . . . . . . . 164

Using Virtual Office on your Office IP Phone . . . . . . . . . 166

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 168

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 169

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 171

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 172

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 172

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 173

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 174

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 174

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 176

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Accessing External Server Applications . . . . . . . . . . . . . 181

Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 182

Regulatory and safety information . . . . . . . . . . . . . . . . . . 183

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 187

Contents

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Regulatory and safety information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna .

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different fr om that to which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not

expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Warnings:

• This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures.

• Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device mus t acce p t any interference, including interference that may cause undesired operation of the device."

• Privacy of communications may not be ensured when using this IP Phone.

Regulatory and safety information

• This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter must not be colocated or operated in conjunction with any other antenna or transmitter.

To prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding.

この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準に基づくクラス B情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。

取扱説明書に従って正しい取り扱いをして下さい。

Table 1 lists EMC compliance for various jurisdictions.

Table 1: EMC compliance (Part 1 of 2)

Jurisdiction Standard Description

United States

FCC CFR 47 Part 15Class B Emissions: FCC Rules for

Radio Frequency Devices (see Notes 1 and 2)

Canada ICES-003 Class B Emissions: Interference-

Causing Equipment Standard: Digital Apparatus

Australia/ New Zealand

AS/NZS 3548 CISPR 22

Class B Emissions: Information technology equipment - Radio disturbance

Regulatory and safety information

Table 1: EMC compliance (Part 2 of 2)

Jurisdiction Standard Description

European Community

EN 55022 Class B Emissions: Information

technology equipment - Radio disturbance

EN 55024 Information technology equipment -

Immunity characteristics Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions

(equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations and

flicker in low-voltage supply systems for equipment with rated current <= 16 A

Japan VCCI Regulations for voluntary control

measures.

Table 2 lists Safety compliance for various jurisdictions.

Table 2: Safety compliance

Jurisdiction Standard Description

United States UL 60950-1 Safety of Information T echnology Equipment Canada CSA 60950-1-03 Safety of Information T echnology Equipment European

Community Australia/New

Zealand

EN 60950-1 ITE equipment - Safety - Part 1: General

requirements

AS/NZS

60950.1:2003

Safety of Information T echnology Equipment

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements.

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements.

Regulatory and safety information

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from www.nortel.com or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany

Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment

Bluetooth wireless technology: This portable device with its antenna complies with FCCs RF radiation exposure limits for an uncontrolled environment. To maintain compliance, this transmittter must not be cololcated or operate in conjunction with any oth er ante nna or tra nsmitter.

DenAn regulatory notice for Japan

How to get Help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

http://www.nortel.com/support This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. More sp ec ifica lly, th e site enables you to:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

• sign up for automatic notification of new software and documentatio n for Nortel equipment

• open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you don’t find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following Web site to obtain the phone

number for your region: http://www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in

How to get Help

your Nortel product or service. To locate the ERC for your product or service, go to:

http://www.nortel.com/erc

Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

About the Nortel IP Phone 1140E

Your Nortel IP Phone 1140E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) thro ug h an Ethe r ne t connection.

In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys. Figure 1 shows self-labeled line/programmable feature keys and context-sensitive soft keys.

Figure 1: Self-labeled line/programmable feature keys and context-sensitive soft keys

Basic features

Your IP Phone 1140E supports the following features:

• six self-labeled line/programmable feature keys with labels and indicators

• four context-sensitive soft keys

For information about context-sensitive soft keys, see Features and Services Fundamentals (NN43001-106).

About the Nortel IP Phone 1140E

Note: Some IP Phone 1140E phones are not configured to support soft key functionality. Consult your system administrator.

• graphical, high-resolution LCD display, backlit, with adjustable contrast

• high-quality speaker phone

• volume control keys for adjusting ringer, speaker, handset, and headset volume

• six specialized feature keys: —Quit

— Directory — Message/Inbox — Shift/Outbox — Services —Copy

• six call-processing fixed keys: —Mute

— Handsfree — Goodbye — Expand — Headset —Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard, mouse, wireless headset, or an audio device. The USB audio devices include the Nortel Enhanced USB Headset Adapter, the Nortel Mobile USB Headset Adapter, the Algo 4900 USB Analog Terminal Adapter (ATA), and wireless headsets from GN Netcom and Plantronics. Powered downstream

1.1-compliant USB hubs are supported, including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic network configuration

About the Nortel IP Phone 1140E

• Graphical XAS

• hearing aid compatibility

• wireless headset support using a Bluetooth® 1.2 wireless technology compliant Audio Gateway (Headset Profile, Bluetooth Power Class 2).

• Accessory Expansion Module port to connect the Expansion Module for IP Phone 1100 Series (Expansion Module)

For information about using the Expansion Module, see the Expansion Module for IP Phone 1100 Series User Guide (NN43130-101).

Telephone controls

Figure 2 shows the IP Phone 1140E.

Figure 2: IP Phone 1140E

About the Nortel IP Phone 1140E







 Z

This section describes the controls on your IP Phone 1140E. In some geographic regions, the IP Phone 1140E is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).

Context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

When a triangle appears before a soft key label, the feature is active.

Press the More key to access the next layer of context-sensitive soft keys (self-labeled).

The keys on either side of the LCD display area are self-labeled line/programmable

feature keys, with labels on the LCD. These

keys also function as line (DN) keys.

A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD light indicates the line is on hold or the feature is being programmed.

A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD light indicates that the feature is being programmed.

About the Nortel IP Phone 1140E

(Volume +)

(Volume -)

(Mute)

(Handsfree)

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.

Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key a pplies to handsfree, handset, and headset microphones.

The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.

Press the Handsfree key to activate handsfree.

The Handsfree LED indicator, located on the

Handsfree key, lights to indicate when

handsfree is active.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.

Use Up and Down to scroll up and down in lists, and the Left and Right keys to position the cursor. In some dialog boxes that app ear on your phone, you can also use the Left and Right keys to select editable fields; press the Right key to select the field below the current selection, or the Left key to select the one above.

About the Nortel IP Phone 1140E

(Hold)

(Expand)

(Headset)

(Goodbye)

Use the Enter key, at the center of the Navigation key cluster, to confirm menu selections.

In most menus, you can use the Enter key instead of the Select soft key.

Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.

Use the Expand key to access external server applications

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

The Headset LED indicator, located on the

Headset key, lights to indicate that the

headset is in use.

Press the Headset key twice to open the Bluetooth Setup menu.

If Bluetooth wireless technology is not enabled on your phone, this menu is not available.

Use the Goodbye key to terminate an active call.

About the Nortel IP Phone 1140E

(Copy)

(Quit)

(Shift/Outbox)

(Msg/Inbox)

When a message is waiting, the red Visual

Alerter/Message Waiting indicator lights.

Also, when the ringer sounds, this indicator flashes.

When your IP Phone 1140E firmware is being updated, the blue Feature Status

Lamp indicator flashes.

To find out if additional features are supported for this lamp, contact your administrator.

Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory.

Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls.

Press the Shift/Outbox key to toggle between two feature key pages and to access an additional six lines/features.

This function is not available on all phones; consult your system administrator.

Press the Message/Inbox key to access your voice mailbox.

This function is not available on all phones; consult your system administrator.

About the Nortel IP Phone 1140E

(Directory)

(Services)

Press the Directory key to access directory services.

Press the Services key and use the navigation keys to access the following items:

• Telephone Options: — Volume adjustment

— Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — On hook default path — Change Feature Key Label — Name Display Format — Live Dialpad

— Caller ID display order — Normal mode indication

(continued)

(Services)

About the Nortel IP Phone 1140E

• Password Admin: — Station Control Password The Password Admin menu is not

available on all IP Phone 1140E phones. Consult your system administrator.

• Display Network Diagnostics Utilities Only your system administrator

or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)

Press the Services key to exit from any menu or menu item.

Press the Services key twice to access the Local Tools menu, and use the navigation keys to access the following items:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

•4. Lock Menu If you attempt to access the Local Tools

menu and a dialog box appears prompting you for a password, contact your system administrator. Your system administrator can establish a password for the Local Tools menu.

About the Nortel IP Phone 1140E

Telephone display

Your IP Phone 1140E has three display areas:

• The upper display area provides labels for the six self-labeled line/ programmable feature key labels.

• The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and IP Phone information.

• The lower display area provides labels for the four context-sensitive soft keys.

Figure 3 shows an idle LCD screen.

Figure 3: IP Phone 1140E LCD screen

License Notification

Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision

About the Nortel IP Phone 1140E

the phone. For information about provisioning the IP Phones, see Nortel Communication Server 1000 IP Phones Fundamentals (NN43001-368).

Call features and Flexible Feature Codes

Some features are not available on all IP Phones. Call features and Flexible Feature Codes (FFC) must be assigned to your IP Phone and supported by system software. Contact your system administrator to configure these features and codes on your IP Phone.

Security features

The following security features are available on your IP Phone 1140E:

• Using encrypted calling

• Managing your Station Control Password (SCPW)

Using encrypted calling

Your IP Phone 1140E supports secure communication using SRTP media encryption. If the feature is enabled, a security icon ( q) appears on the screen when your call is secured using SRTP media encryption. Contact your system administrator to find out if this feature is available for your use.

Managing your Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your IP Phone

• password-protected IP Phone features (for example, Personal Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your system administrator for detailed inform at ion .

About the Nortel IP Phone 1140E

(Services)



To change your SCPW:

1. Press the Services key.

2. Press the Up/Down keys to scroll and highlight Password Admin.

3. Press the Enter key.

4. Use the dialpad to enter your password at the prompt.

5. Press the Up/Down keys to scroll and highlight New Password.

6. Press the Enter key.

7. Use the dialpad to enter the new password.

8. Press the Select soft key to accept the new password.

If you are locked out of your IP Phone 1140E, or if you forget your SCPW, contact your system administrator.

Note: The default configuration for Password Protection is off.

About the Nortel IP Phone 1140E

(Directory)



 



To turn Password Protection on or off:

1. Press the Directory key.

2. Press the Up/Down navigation keys to scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password (if Password Protection is enabled).

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Enable Password Protection — Disable Password Protection

6. Choose one of the following soft keys: — Yes to accept the se lection — No to return to the Directory menu

7. Press the Done soft key.

Entering and editing text

You can enter and edit text on your IP Phone 1140E using the following methods:

• “Entering text using the IP phone dialpad” on page 30

• “Entering text using the USB keyboard” on page 31

• “Editing text using the soft keys” on page 31

The use of any of these methods for text entry or editing depends on the application. Table 3 shows the applications and input devices that you can use for text entry.

Table 3: Application text entry

For: Use:

Call Server-related applications (for example, changing feature key labels, adding personal directory entries, or dialing)

Graphical applications USB keyboard Local Tools menu USB keyboard

Dialpad USB keyboard for numeric

entries only

Dialpad for numeric entries

Entering text using the IP phone dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List. Use the dialpad in conjunction with the soft keys.

For example, if you want to enter the letter A, press the number 2 key once. If you want to enter the letter C, press the number 2 key three times. No letters are associated with the number 1 or the 0 keys.

Entering and editing text

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.

For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0 to 9), as well as * and #. Other characters are ignored.

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the IP Phone. Table 4 shows the function keys and their associated action during IP Phone calls.

Table 4: USB keyboard function keys during IP Phone calls

Function key Action

f1 Go to Handsfree mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit

Editing text using the soft keys

You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List. Use the soft keys in conjunction with the dialpad.

Entering and editing text

To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory.

To edit text with the soft keys:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to perform.

4. If the character you want is not visible, press the More soft key to access the next layer of soft keys.

5. To add non-alphanumeric symbols, press the Symbol soft key, and perform the following:

a. Press the Up navigation key to access the symbols. b. Press the Left/Right navigation keys to move to a specific

symbol.

c. Press the Choose soft key to select a symbol.

6. Press the Next soft key to submit your changes.

When you are editing text using the soft keys, various commands are available on the soft keys to help you, as described in Table 5.

Table 5: Editing soft key description

Soft key Description

Cancel Cancel an action. Choose Select a non-alphanumeric symbol (available

only after the Symbol soft key is selected). Clear Clear the input field. Case Switch the next character to either uppercase or

lowercase. Delete Backspace one character. Done/Select/Enter Varies, depending on the state of your phone. More Access additional soft keys.

Connecting the components

Figure 4 shows connections on the IP Phone 1140E.

Figure 4: IP Phone 1140E connections

WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use. Connecting anything other than the proper Expansion Module for IP Phone 1100 Series connector to this port can cause damage to the IP Phone.

Connecting the components

Before you begin

CAUTION Damage to Equipment

Do not plug your IP Phone 1140E into a regular phone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your IP Phone into a 10/ 100BaseT Ethernet jack.

CAUTION

Your IP Phone 1140E is designed for use in an indoor environment only.

Connecting the components of the phone

WARNING

Your IP Phone 1140E is shipped with the base locked in position. To avoid damaging your phone, press the wallmount lever, located just under the Handsfree key as indicated in Figure 5 on page 35, to release the base and pull it away from the phone.

Connecting the components

Figure 5: Release the IP Phone 1140E from the stand

Use the following steps to connect the components of your phone.

1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 6 on page 36, and remove the stand cover. The cable routing tracks are now accessible.

Connecting the components

Figure 6: Remove the stand cover

2. Connect the global power supply (optional). Connect the global power supply to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand.

WARNING

Use your IP Phone 1140E with the approved global power supply (model NTYS17BAE6).

Note 1: Your IP Phone 1140E supports both AC power and Power over Ethernet options, including IEEE 802.3af stand ard power . To use local AC power, th e optional global power supply can be ordered separately. To use Power over Ethernet, where power is delivered

Connecting the components

over the CAT5e cable, the LAN must support Power over Ethernet, and a global power supply is not required.

Note 2: You must use CAT5e (or later) cables if you want to use gigabit Ethernet.

3. Install the handset. Connect the end of the handset cable with the short straight section into the handset. Connect the end of the handset cable with the long straight section to the back of the phone, using the RJ-9 handset jack marked with the symbol bend in the cable, and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side, in the Handset cord exit in the stand base, as shown in Figure 7

on page 38.

4. Install the headset (optional). If you are installing a headset, plug the connector into the RJ-9 headset jack on the back of the phone marked with the symbol ), and thread the headset cord along with the handset cord through the channels in the stand, so that the headset cord exits the channel marked with the symbol ).

5. Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the RJ-45 connector marked with the symbol %, and thread the network cable through the channel marked with the symbol %.

+. Form a small

6. If you are connecting your PC through the ph on e , you requir e a second CAT5e cable. Only one cable is included with the IP Phone 1140E package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the PC Ethernet cable to your phone using the RJ-45 connector marked with the symbol ( and thread it through the channel mark ed with th e sy mbo l (. Connect the other end to the LAN connector on the back of your PC.

7. Install additional cables. If applicable, plug in optional USB devices. Connect the Ethernet cable to the LAN Ethernet connection. If you are using a global power supply, plug the global power supply into an AC outlet.

Connecting the components

Figure 7: Cable routing tracks and mounting holes

8. Wall-mount your phone (optional). Your IP Phone 1140E can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord (not provided).

Complete steps 1-7, as needed, before you wall-mount your phone:

Method A: Press the wall-mount lever, and pull the phon e away from the stand, as shown in Figure 5 on page 35. Using the stand cover (the part you removed in step 1), mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone. Four small pins on the bottom of the stand cover make marks on the wall. Use the marks as a guideline for installing the wall-mount screws (not provided). Install the screws so that they protrude 3 mm (1/8 inch) from the wall, and then install the phone stand mounting holes over the screw heads. You may need to remove the phone from the wall to adjust the lower screws. When the lower screws are snug, install the phone on the

Connecting the components

mounting screws, and then tighten the top screws. See Figure 7 on

page 38.

Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 7 on page

38 (Method B).

9. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click.

10. Put the phone in the wall-mount position (optional). If you wallmounted your phone, put it in the wall-mount position by holding the Tilt Lever and pressing the phone towards the base until the phon e is parallel with the base. Release the Tilt Lever and continue to push the phone towards the base until you hear an audible click. Ensure the phone is securely locked in position.

Virtual Private Network

A Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as the Internet, to provide you with secure access to the private network of your organization.

The IP Phone VPN feature allows you to connect to your organization’s private network from a public or remote network. For example, you can use your home public Internet connection to connect to your organization’s private network.

This chapter describes the procedure to upgrade the software of your IP Phone (if required) and configure the VPN on your IP Pho ne . An installation wizard helps you perform the necessary steps.

Note: The INortel Phone VPN Configuration Wizard uses the default language of the operating system of your PC. If the language is not supported by the wizard, the default wizard language is English.

Your system administrator provides you with all the necessary files you require to configure your IP Phone for VPN, and helps you to resolve any errors that occur during configuration.

Before you begin

Before you upgrade the IP Phone software and configure VPN on your IP Phone, complete the following checklist.

• Ensure that your PC is using one of the following operating systems: — Windows XP — Windows Vista — Macintosh OS

• Ensure that you received a copy of the provisioning files from your network administrator. The following files should be included:

— Nortel Phone VPN Configuration Wizard.jar — provisioning files (for example: system.prv)

Virtual Private Network

— .bin files (for example: 0625C7C.bin)

• Java Virtual Machine (JVM) version 1.5 or later must be installed on your PC. Check Start, Settings, Control Panel, Java to see if JVM is installed on your machine and the version of it. If it is not installed, contact your system administration to help you to install it. To download the latest JVM, go to www.java.com.

• Ensure that your PC has a firewall that allows incoming communication to the following ports:

— UDP Port 69 (TFTP) — TCP Port 80 (HTTP) — UDP Port 4900 0

Note: The Nortel Phone VPN Configuration Wizard.jar file creates a log.txt file during execution. This file is helpful to troubleshoot problems you experience using the Nortel Phone VPN Configuration Wizard.jar. The log.txt file is located in the same directory as Nortel Phone VPN Configuration Wizard.jar.

Connecting your IP Phone

Before you connect your IP Phone to your PC, ensure that components of your phone are connected properly. For more information about connecting your IP Phone, see “Connecting the components” on page33.

Connect your IP Phone using one of the following methods:

• connect to your modem. See Figure 8 on page 42.

• connect to your router. See Figure 9 on page 42.

• connect to your wireless access point and modem. See Figure 10 on

page 43.

Virtual Private Network

Figure 8: IP Phone connected to the modem

Figure 9: IP Phone connected to the router

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Figure 10: IP Phone connected to the wireless access point and modem

Note: If your home network is not configured as described in the above figures, contact your system administrator for assistance.

Note: You cannot connect multiple PCs directly to the PC port on the IP Phone.

Note: The Nortel Phone VPN Configuration Wizard requires direct communication with the IP Phone on the network. Ensure that your network allows devices to communicate with each other on the local network. Some network equipment allows you to isolate devices from each other . If you are unsu re, it is recommen ded that you tempo rarily connect your PC to the IP Phone to run the initial Nortel Phone VPN Configuration Wizard. See Figure 8 on page 42.

QoS configuration recommendations

Nortel recommends that you connect the PC to the IP Phones PC Ethernet Port as the IP Phone provides Quality of Service (QoS) on outbound traffic automatically.

If other PCs share the internet connection then Nortel recommends that you configure QoS for outbound traffic and prioritize the IP Phone traffic. Typical QoS methods that are available are port based priority, MAC Address based Priority , and IP Address ba sed Priority. T o configure QoS, see your router documentation.

Virtual Private Network

Installing and configuring VPN

Use the following procedure to install and configure VPN on your IP Phone.

Note: Depending on the version of software installed on your IP Phone you may need to upgrade the software on the IP Phone prio r to configuring the VPN feature.

To install and configure VPN

1. Follow the instructions provided by your system administrator to obtain the required files.

2. Power-down the IP Phone.

3. Run the Nortel Phone VPN Configuration Wizard.jar file. The Welcome & language select ion window of the Wizard ap pears,

as shown in Figure 11.

Figure 11: Welcome & language selection window

4. Select your language preference. The following languages are supported:

• Arabic

• Chinese - simplified

• Chinese - traditional

• Czech

•Danish

•Dutch

• English

•Finnish

•French

•German

•Greek

•Hebrew

• Hungarian

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• Italian

• Japanese - Katakana

• Japanese - Kanji

• Korean

•Latvian

• Norwegian

•Polish

• Portuguese

• Russian

• Spanish

•Swedish

• Turkish

5. Click Next.

Virtual Private Network

The Equipment Setup and VPN window appears, as shown in

Figure 12.

Figure 12: Equipment Setup and VPN window

6. Verify that the modem, IP Phone, and PC are connected properly.

7. Disconnect any VPN connection currently running on your PC. See

Figure 4 on page 33 to confirm that your LAN Ethernet Port and PC

Ethernet Port on the IP Phone are connected corre ct ly. Note: Connect the IP Phone LAN Ethernet port, marked with the %

symbol on the back of the phone to your network equipment only. Connect only 1 PC (if applicable) to the PC Ethernet port, marked with the ( symbol on the back of the phone.

Note: Optional: Click More to read a description of VPN.

8. Click Next. The Locate Data Files window appears, as shown in Figure 13 on

page 47.

Virtual Private Network

Figure 13: Locate Data Files window

9. Click Browse to locate the provisioning files provided by your system administrator, if the wizard was not able to locate the files.

10. Click Next. The Prepare Phone for Configuration window appears as sho wn in

Figure 14 on page 48.

Virtual Private Network

Mute

Figure 14: Prepare Phone for Configuration window

11. Power on your IP Phone. Note: Depending on the current software version on the IP Phone

“Listening Mode” may not be detected. If your phone does not enter “Listening Mode”, follow the steps below.

12. After you hear the chimes tune and the te xt NORTEL appears on the IP Phone display screen, quickly press the following keys in order.

13. Verify that the IP Phone displays Listening Mode. Note: The IP Phone can take up to 60 seconds for “Listening Mode”

to appear in the display area. If the IP Phone displays Listening Mode, click Yes and go to Step 15

on page 53.

OR If the IP Phone does not display Listening Mode, click No.

Virtual Private Network

Mute

The Prepare Phone for Configuration (Try again) window appears, as shown in Figure 15 on page 49.

Figure 15: Prepare Phone for Configuration (Try again) window

a. Power off your IP Phone and power it back on again.

14. After you hear the chimes tune and the te xt NORTEL appears on the IP Phone display screen, quickly press the following keys in order.

Note: The IP Phone can take up to 60 seconds for “Listening Mode” to appear in the display area.

b. If the IP Phone displays Listening Mode, click Yes and go to

Step 15 on page 53.

OR If the IP Phone does not display Listening Mode then your IP Phone requires a software upgrade in order to proceed.

Virtual Private Network

Click No to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your phone.

The Prepare Phone for Configuration window appears as shown in Figure 16.

Figure 16: Prepare Phone for Configuration window

c. Double-press the Services key on the IP Phone quickly.

Select the Network Configuration menu item. Move the cursor to locate Provision: or (TFTP IP:) in the Network Configuration menu, and then write down the existing address of the provisioning server so you can revert to it after you complete this procedure.

Note: If a password prompt dialog box appears, press Cancel. Wait until your IP Phone display completes the “Starting DHCP…” screen then perform Step c again.

For information about entering and editing text in the Local menu , see

“Entering and editing text” on page 30.

d. If you are able to navigate to the Provision: or (TFTP IP:)

parameter, and edit this field, click Yes.

Virtual Private Network

The Prepare Phone for Configuration (Input Provisioning Server IP address) window appears, as shown in Figure 18 on

page 52.

OR If you are not able to navigate and edit the address in Provision: or (TFTP IP:) in the Network Configuration menu or you were not able to edit this field, click No.

The Prepare Phone f or Configuration (A lternate Provisioning Server) window appears. See Figure 17.

Figure 17: Prepare Phone for Configuration (Alternate Provisioning Server) window

e. Press the Auto soft key on the IP Phone.

Navigate to 12. Provisioning Server. Clear the Provisioning Server check box.

f. Press the Config soft key on the IP Phone.

Navigate to the Provision: item.

Note: If you can locate the existing provisioning server address, write it down so you can revert to it after you co mplete this procedu re, then click Yes. Observe the Provision: or (TFTP IP) address, as shown in Figure 18

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on page 52. This is the IP Address of your PC running the Wizard

tool. Use the IP Phone keypad to enter the Provision: or (TFTP IP) address of the provisioning server.

Note: To enter a dot (period) when entering an IP address using the IP Phone keypad, press the 1 key repeatedly or you can double-press the asterisk (*) key.

Figure 18: Prepare Phone for Configuration (Input Provisioning Server IP address) window

OR If you cannot locate the Provisioning Server address, contact your system administrator to obtain the IP address and follow the administrator instructions. Click No to return to the Prepare Phone for Configuration window shown in Figure 16 on page 50.

g. To reset the IP Phone and begin the software update, press the

Apply&Reset key on the IP Phone.

The progress bar displays the percent complete of the software transfer.

Virtual Private Network

h. Restart your IP Phone. i. Click Next. j. Go back to Step 12 on page 48 and repeat the steps.

15. When the Autodiscover Phone window appears, as shown in

Figure 19 on page 54, click Autodiscover Phone to discover

connected IP Phones. Note: Click Stop to stop the search.

The text “Searching for connected phones” displays while the connected IP Phones are located. The text “Autodiscovery complete” displays in the Nortel Phone VPN Configuration Wizard tool when the search is finished.

If the search is successful, “Listening Mode: Connected” appears in the IP Phone display area.

If the search is not successful, do the following

• Ensure that the IP Phone continues to display “Listening Mode: Listening…” during the Autodisc ove r y pro ce ss. If your IP Phone does display this message, power down the IP Phone and repeat the steps, starting with Step 11 on

page 48.

• Ensure that UDP Port 49000 is not currently blocked by your PC firewall.

• Ensure that UDP Port 49000 is not already in use by existing applications on your PC.

• Review the log.txt file for additional information.

Virtual Private Network

Figure 19: Autodiscover Phone window

16. Click Next. If more than one connected IP Phone was discovered, the

Autodiscover Phone (More than one phone was discovered) window appears. See Figure 20 on page 55.

Virtual Private Network

Figure 20: Autodiscover Phone (more than one phone was discovered) window

a. Obtain the MAC address of the IP Phone for which you are

configuring the VPN. The MAC address is printed on a label

located on the back of the IP Phone. b. Select the IP Phone to configure from the drop-down list. c. Click Next.

17. When the Configure phone window appears, as shown in Figure21

on page 56, click Configure phone to initiate the provisioning

session that configures the VPN feature on the IP Phone.

Virtual Private Network

Figure 21: Configure phone window

The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer.

18. When Phone configuration complete is displayed, click Next. The Confirmation & Finish window appears. See Figure 22 on page

57.

Virtual Private Network

Figure 22: Confirmation & Finish window

19. Verify that the IP Phone is successfully configured. Note: You may be prompted to enter a User ID an d Password be fo re

the IP Phone registers with the system. This information is provided by your system administrator. The following list provides character key mappings.

Key Generates

0 0 1 _ - . ! @ $ % & + & ^ \ 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5

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Key Generates

6 m n o M N O 6 7 p q r s P Q R S 7 8 R U V T U V 8 9 w x y z W X Y Z 9 * ., - + = ^ ; : ‘ \ “ * # { } | ( ) < > [ ] #

a. Look for the following information on the IP Phone display: —Date —Time — Type of call server — Directory number

b. Lift the IP Phone handset and listen for a dial tone.

If the IP Phone is not configured successfully, ensure that the basic requirements are met; repeat the steps in the Nortel Phone VPN Configuration Wizard or contact your system administrator. For more information about basic requirements, see “Before you begin” on

page 40.

Configuring Telephone Options

Contrast adjustment

Volume adjustment

Language Date/Time

On hook default path

Local Dialpad Tone

Name Display Format

Set Info

Display diagnostics

Change Feature Key Label

Live Dialpad

Diagnostics

Call Log Options Ring type Call Timer

Configuring Telephone Options

Your IP Phone 1140E Services menu lists the following submenus:

•The Telephone Options menu enables you or your system administrator to configure IP Phone preferences. The Telephone

Options menu offers the options shown in Figure 23.

•The Password Admin menu enables you or your system administrator to change the Station Control Password (SCPW).

•The Virtual Office Login and Test Local Mode (for branch office) menus are listed when an IP Phone 1140E Class of Service is configured for Virtual Office and branch office. (For more information, see “Using Virtual Office” on page 168).

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all IP Phone 1140E phones.

Consult your system administrator.

Figure 23: Telephone Options menu

Note: When an option has a sublist, an ellipsis (...) appears after the option.

Configuring Telephone Options

(Services)

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

• “Adjusting the volume” on page 61

• “Adjusting the display screen contrast” on page 62

• “Selecting a language” on page 63

• “Selecting date and time format” on page 64

• “Accessing display diagnostics” on page 65

• “Choosing a local dialpad tone” on page 65

• “Viewing IP Phone information” on page 66

• “Diagnostics” on page 67

• “Configuring call log options” on page 68

• “Choosing a ring type” on page 72

• “Enabling or disabling Call Timer” on page 73

• “Enabling OnHook Default Path” on page 74

• “Changing feature key labels” on page 74

• “Configuring the name display format” on page 76

• “Configuring Live Dialpad” on page 77

• “Configuring Caller ID display order” on page 78

• “Configuring Normal mode indication” on page 78

To use the Telephone Options menu:

1. Press the Services key.

2. Press the Up/Down navigation keys to scroll and highlight Telephone Options.

Configuring Telephone Options

 

3. Press the Enter key.

4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language…).

5. Press the Enter key. The display provides information required to adjust your selection.

6. Choose one of the following: — Press the Select soft key to save

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Adjusting the volume

To adjust the volume, press the Services key and select Telephone

Options, and select Volume adjustment…

To adjust the volume:

1. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Ringer — Handset listen — Handsfree listen — Headset listen —Buzzer

Configuring Telephone Options

 

 

2. Press the Enter key.

3. To increase or decrease the volume, do

4. Choose one of the following:

one of the following: — Press the Down and Up soft keys. —Press the Up/Down navigation keys.

—Press the Select soft key to save t he

volume level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Adjusting the display screen contrast

To adjust the LCD screen contrast, press the Services key, select

Telephone Options, and select Contrast adjustment.

You can also adjust the contrast using the Local Tools menu; Nortel recommends that you use the control in the Telephone Options menu.

Note: If you have an Expansion Module for IP Phone 1100 Series attached to your IP Phone, adjusting the IP Phone LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module for IP Phone 1100 Series.

To adjust the display screen contrast:

 

 

1. To increase or decrease the display contrast level, choose one of the following:

Configuring Telephone Options

— Press the Down and Up soft keys. —Press the Up/Down navigation keys.

2. Choose one of the following: —Press the Select soft key to save the

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting a language

The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options, and select

Language…

This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press

Services twice, select Preferences, and select Language.

Configuring Telephone Options

 

To select a language:

1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]).

Note: Some languages may not be installed on your IP Phone. Contact your system adminstrator for more information about available languages.

2. Choose one of the following: —Press the Select soft key to save the

desired language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting date and time format

Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date and time fo rmat, press the

Services key, select Telephone Options, and select Date/Time…

To select a date and time format:

1. Press the Up/Down navigation keys to scroll and highlight the desired format. Sample formats appear on the upperright side of the display area.

Configuring Telephone Options

 



2. Choose one of the following: —Press the Select soft key to save the

format and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Accessing display diagnostics

The Display diagnostics option tests the IP Phone display screen and indicator lights.To access Display diagnostics, press the Services key, select Telephone Options, and select Display diagnostics.

To use Display diagnostics:

1. Press the Up/Down navigation keys to scroll through the list to view display capabilities.

2. Press the Cancel soft key to return to the Telephone Options menu.

Choosing a local dialpad tone

The Local DialPad Tone option produces Dual-Tone Multi-Freque ncy (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the Services key, select

Telephone Options, and select Local DialPad Tone.

Configuring Telephone Options

 

To choose a local dialpad tone:

1. Press the Up/Down navigation keys to

2. Choose one of the following:

scroll and highlight one of the following dialpad tones:

— None to disable all tones — Short Click to enable a single tone

for all keys

— DTMF to turn on a separate DTMF

tone for each key

—Press the Select soft key to save the

tone selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Viewing IP Phone information

The Set Info option displays the following phone-specific information:

• General Info

• Set IP Info

• Ethernet Info

• Server Info

• Encryption Info To view IP Phone information, press the Services key, select Telephone

Options, and select Set Info.

Configuring Telephone Options



To view IP Phone information:

1. Press the Up/Down navigation keys to scroll through the list to view IP Phone information.

2. Press the Cancel soft key to return to the Telephone Options menu.

Diagnostics

The Diagnostics option displays the following phone-specific information:

• Diag Tools (Ping, do Route Traces)

• EtherSt ats (Speed, Auto Neg, CRC Errors, Collision)

• IP Stats (Packet Info)

• RUDP St ats (Message receive or transmit)

•QOS Stats To view diagnostic information, press the Services key, select

Telephone Options, and select Diagnostics.

To view diagnostic information:

1. Press the Up/Down navigation keys to scroll through the list of diagnostic information.

2. Press the Cancel soft key to return to the Telephone Options menu.

Configuring Telephone Options

 

Configuring call log options

Use the call log option to configure the following preferences:

• “Configuring the Callers List log” on page 68

• “Configuring New Call Indication” on page 69

• “Configuring Preferred Name Match” on page 70

• “Configuring Area Code Setup” on page 70

Configuring the Callers List log

You can configure the Callers List to log all incoming calls or only unanswered calls. The default configuration is Log all calls. To log only unanswered calls, press the Services key, select Telephone Options, and select Call Log Option.

To log only unanswered calls:

1. Press the Up/Down navigation keys to scroll and highlight the Log Mode option.

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight Log unanswered

calls.

4. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

 

Configuring New Call Indication

You can configure your IP Phone 1140E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services key, select Telephone

Options, and select Call Log Option.

To configure New Call Indication:

1. Press the Up/Down navigation keys to scroll and highlight the Log Mode option.

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight New Call Indication.

4. Press the Enter key.

5. Press the Up/Down navigation keys to scroll and highlight one of the following:

— New call indication off — New call indication on

6. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

 

Configuring Preferred Name Match

You can configure your IP Phone 1140E to display the name of the caller as defined in your Personal Directory. The default configu ration is Off. To configure Preferred Name Match, press the Services key, select

Telephone Options, and select Call Log Option.

To configure Preferred Name Match:

1. Press the Up/Down navigation keys to scroll and highlight Preferred Name

Match.

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Preferred name match on — Preferred name match off

4. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Area Code Setup

Use the Area Code Setup menu to save up to three area codes. When an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the phone number followed by the area code (as opposed to the area code followed by the phone number).

Configuring Telephone Options

 

This reordering is also performed when you scroll through yo ur Callers List. To configure area codes, press the Services key, select Telephone

Options, and select Call Log Option.

To configure default area codes (maximum of three):

1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup.

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Area Code # 1 — Area Code # 2 — Area Code # 3

4. Press the Enter key.

5. Use the dialpad to enter the number at the prompt.

6. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

the existing configurations.

Configuring Telephone Options

 

To edit area code display:

1. Press the Up/Down navigation keys to

2. Press the Enter key.

3. Press the Up/Down navigation keys to

4. Press the Enter key.

scroll and highlight Area Code Setup.

scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3

5. Use the dialpad to edit the number.

6. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Choosing a ring type

The Ring type… option configures the IP Phone ring tone. To choose a ring type, press the Services key, select Telephone Options, and select

Ring type…

To select a ring type:









 

Configuring Telephone Options

1. Press the Up/Down navigation keys to scroll and highlight one of the ring types.

2. Press the Play soft key to sample the ring tone.

3. Choose one of the following: —Press the Select soft key to save the

ring type and return to the

Telephone Options menu.

— Press the Stop soft key and use the

Up/Down navigation keys to select a

different ring type.

— Press the Cancel soft key to keep

existing configurations.

Enabling or disabling Call Timer

The call timer measures how long you are on each call. To enable Call Timer, press the Services key, select Telephone Options, and select

Call Timer.

To enable or disable Call Timer:

1. Choose one of the following: — To turn on the call timer, press the

On soft key.

— To turn off the call timer, press the

Off soft key.

Configuring Telephone Options

 

2. Choose one of the following: —Press the Select soft key to save the

configuration and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Enabling OnHook Default Path

The OnHook Default Path option allows you to choose whether to use a headset or the Handsfree feature to operate your IP Phone while it is onhook.To enable OnHook Default Path, press the Services key, select

Telephone Options, and select OnHook Default Path.

To enable OnHook Default Path:

1. Press the Up/Down navigation keys to highlight one of the following:

— Handsfree enable — Headset enable

2. Choose one of the following: —Press the Select soft key to save t he

default path and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Changing feature key labels

The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually). To rename feature key labels, press the Services key, select Telephone Options, and select Change feature key labels.

Configuring Telephone Options



 

Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes.

To rename the labels:

1. Press the Enter key.

2. Press the feature key that you are changing.

If you press a prime DN key, an error

message appears.

3. Enter the new information for the feature key label. To enter special characters, press the Up navigation key. For information about entering text, refer to

“Entering text using the IP phone dialpad” on page 30.

4. Choose one of the following: —Press the Select soft key to save the

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

To restore the default labels:

To restore feature key labels, press the Services key, select Telephone

Options, and select Change feature key labels.

5. Press the Enter key.

Configuring Telephone Options

6. Use the Up/Down navigation keys to scroll and highlight one of the following:

a. Restore all key labels — Press the Yes soft key to change all

feature keys to default values. b. Restore one key label — Press the Select soft key. — Press the feature key. —Press the Yes soft key to change the

selected feature key label to the

default value. Note: If labels are changed to default

values, you cannot undo the change. The label configurations must be reentered.

Configuring the name display format

You can configure your IP Phone 1140E to display the name of the incoming calling party in the following formats:

• first name, last name

• last name, first name To configure name display format, press the Services key, select

Telephone Options, and select Name Display Format.

To configure name display format:

1. Press the Up/Down navigation keys to scroll and highlight Name display

format.

Configuring Telephone Options

 

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— first name, last name — last name, first name

4. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Live Dialpad

The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key.

To configure Live Dialpad, press the Services key, select Telephone

Options, and select Live Dialpad.

To configure Live Dialpad:

1. Press the Up/Down navigation keys to scroll and highlight Live Dialpad.

2. Press the Enter key.

Configuring Telephone Options

 

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— On — Off (default)

4. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Caller ID display order

Caller ID display order appears in 2 formats:

• Number, name (default)

• Name, Number Use the following procedure to configure Caller ID display order.

1. Press the Services key, select Telephone Options and select Caller

ID display order.

2. Press the Up/Down navigation keys to scroll and select one of the following:

— Number, name (default) — Name, number

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

Configuring Normal mode indication

The Normal mode display indication can be On or Off when the IP Phone is in normal mode.

Use the following procedure to configure Normal mode indication.

Configuring Telephone Options

1. Press the Services key, select Telephone Options, and select

Normal mode indication.

2. Press the Up/Down navigation keys to scroll and select one of the following:

— On — Off

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

Configuring Local Menu options

Note: Many of the options discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator.

Your system administrator can establish a password for the Local Tools menu. When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator.

Your IP Phone 1140E has both local and server-based options. Press th e

Services key twice to access the Local Tools menu, which is organized

into the following submenus:

• “Using the 1. Preferences submenu” on page 82

• “Using the 2. Local Diagnostics submenu” on page 103

• “Using the 3. Network Configuration menu” on page 105

• “Using the 4. Lock Menu” on page 106

If a menu entry has a number in front of it, you can select that entry by pressing the associated key on the dialpad. For example, in the Local Tools menu, you can access 2. Local Diagnostics by pressing the 2 key on the dialpad.

The function of some keys on the IP Phone varies depending on the situation. The key functions in the menus are descr ibed in Table 6.

Table 6: Navigation key functions in menus (Part 1 of 2)

Key Function

Down arrow keys Move the highlight down Up arrow keys Move the highlight up Right arrow key Select the current menu item Left arrow key Close the menu Enter key Select the current menu item

Configuring Local Menu options

Table 6: Navigation key functions in menus (Part 2 of 2)

Key Function

Enter digits on the

Select the associated menu item

dialpad

Stop soft key Close the menu

The key functions in dialog boxes are described in Table 7.

Table 7: Navigation key functions in dialog boxes

Key Function

Down arrow keys Scroll the window down Up arrow keys Scroll the window up Right arrow key Go to the next Edit item Left arrow key Go to the previous Edit item Enter key Toggle Edit mode on or off

Toggle the check box status

If you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit positio n. The navigation key functions in Edit mode are described in Table 8.

Table 8: Navigation key functions in Edit mode (Part 1 of 2)

Key Function

Down arrow keys Open the list

Move the highlight down the list

Up arrow keys Move the highlight up list Right arrow key Select the current list item

Move the cursor to the right

Left arrow key Delete a character in the edit field

Configuring Local Menu options

Table 8: Navigation key functions in Edit mode (Part 2 of 2)

Key Function

Enter key Select the highlighted item in the

Exit edit mode box

Enter characters or digits on the dialpad

If you are using a USB mouse, you can right-click on the Telephony screen to open the Local Tools menu, and click on an item to select it.

Insert characters or digits at the current cursor position

Using the 1. Preferences submenu

The Local Tools menu 1. Preferences submenu offers the following choices:

• “Changing 1. Display Settings” on page 82

• “Changing 2. Language” on pag e 83

• “Configuring 3. Headsets” on page 84

• “Configuring 4. Bluetooth” on page 91

Changing 1. Display Settings

The Display Settings menu provides access to two tools: Contrast and

Sleep. Use the Contrast tool to alter the physical settings of the display.

Use the Sleep tool to control how long the display remains lit if th e phone is inactive.

Note: Changes you make to contrast in this men u ar e lost if the phone is reset. To avoid losing your changes, Nortel recommends that you use the Contrast Adjustment control in the Telephone Options menu.

To adjust Contrast or Sleep settings, press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select

1. Preferences, and press the 1 key on the dialpad to select

1. Display Settings.

To adjust Contrast or Sleep settings:



1. Press the Up/Down arrow keys to scroll and highlight one of the following:

— Contrast — Sleep

Sleep appears in the format xxx, where xxx is a time in minutes or hours.

2. Press the Enter key.

3. Press the Up/Down arrow keys to increase or decrease the selected value.

Available values for Sleep are as follows: 5m (5 minutes) 15m (15 minutes) 30m (30 minutes) 1h (1 hour — default) 2h (2 hours) Never (screen does not go black)

Configuring Local Menu options

Note: Extending the sleep time, or setting it to Never, reduces the life span of the display screen.

4. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Changing 2. Language

Use the Preferences menu item to configure local preferences. Use the

Language tool to select the language used on your phone.

Configuring Local Menu options

 



Note: This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, press the Services key, select Telephone Options, and select Language…

To select the language used in the local menus, press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select 1. Preferences, and press the 2 key on the dialpad to select

2. Language.

To select the language used in local menus:

1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]).

2. Choose one of the following: —Press the Select soft key to save the

desired language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

3. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Configuring 3. Headsets

Selecting Active Headset Devicee

To select the Active Headset Device, press the Enter key. Press the Up/

Down navigation keys to select the desired headset.

To select the active headset device

 



1. Press the Up/Down navigation keys to scroll and highlight the Headsets menu.

2. Choose one of the following: —Press the Apply soft key to save the

— Press the Cancel soft key to keep

Note: You can select a headset regardless of its connection status. It does not have to be physically connected to the IP Phone 1140E.

3. Press the Cancel soft key to exit to the main display. Changes are saved automatically.

Configuring Local Menu options

desired headset and return to the

Telephone Options menu.

existing configurations.

Enabling HID Commands

To enable HID Commands, press the Right/Left navigation key to open the Local Tools menu, press the 1 key on the dialpad to select

1. Preferences, and press the 3 key on the dialpad to select 3.Headsets.

To enable HID Commands:

1. Press the Up/Down navigation keys to scroll and highlight the Headsets menu.

Configuring Local Menu options

 



2. Select the Enable HID Commands checkbox.

3. Choose one of the following: —Press the Apply soft key to save the

desired selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

4. Press the Cancel soft key to exit to the main display. Changes are saved automatically.

Enabling USB Headset

The wireless USB headset support included in UNIStim firmware release

3.1 for IP Phones is the Jabra GN9330E USB4 and the Plantronics CS50USB and CS60-USB. The Plantronics CS50-USB utilizes 900MHz wireless technology whereas the Plantronics CS60- USB and Jabra GN9330E USB utilize 1.9Mz DECT wireless technology. These wireless headsets provide wireless freedom typically in the range of 60 meters or 200 feet. The actual distance allowed, before acceptable audio quality is threatened, is dependant on the operating environment.

Included in the support of the Jabra and Plantronics headsets is compliance to GN Netcom’s and Plantronic’s USB Human Interface Device (HID) respectively. Compliance to their HID allows the phone to recognize call controlling features from the headset including off-hook (call answer/call initiate), on-hook (call release), mute, and volume control.

To enable USB headset

Configuring Local Menu options

1. Select the Headset option in the Preferences menu of the IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E. See the following Figure.

Making a change in the Headset menu page will take affect immediately, but only temporarily depending on what further action is taken.

2. Press the Apply button to make the changes permanent.

3. Press Cancel button to discard any changes.

Configuring Local Menu options

4. Select the appropiate headset type in the Active Headset Device

field from a list of Wired, USB, or Bluetooth as depicted in the

following figure.

5. Select the Enable HID Commands check box to provide full HID for supported headsets.

6. Select the Headset type from the following list of headsets.

• DuraPlus-B (GN Netcom DuraPlus Binaural Headset)

• DuraPlus-M (GN Netcom DuraPlus Monaural Headset)

• GN2020 (GN Netcom GN2020 NC Monaural Headset)

• GN2100 (GN Netcom GN2100 Monaural Headset)

• GN2115 (GN Netcom GN2115 ST Binaural Headset)

• GN2117 (GN Netcom GN2117 ST Monaural Headset)

• GN2125 (GN Netcom GN2125 NC Binaural Headset)

• GN2220 (GN Netcom GN2220 NC Monaural Headset)

• GN2225 (GN Netcom GN2225 NC Binaural Headset)

• Nortel Handset

You can select the headset type and configure as the active headset device regardless of whether the headset is connected or not.

Configuring Local Menu options

Note: You can select the Headset Type only for the Nortel USB Headset Adapters. If the Nortel USB Headset Adapter is not detected, the Headset Type selection is disabled and cannot be modified.

7. Select the Back Light check box to control the backlight on the

Nortel USB Headset Adapters. This check box is selected by default.

Note: If the Nortel USB Headset Adapter is not detected this item is disabled and cannot be modified.

Limitations and Advisories

• USB headsets consume power from the USB port in order to op erate. The USB port on the IP Phone imposes a limit of only 100mA.

The limit of 100mA is sufficient to power the Nortel USB Adapters but is not sufficient to power the wireless headsets from GN Netcom an Plantronics. Also 100mA is not sufficient to power the Algo 4900 USB ATA.

• USB Audio support does not include stereo audio.

• Changes have occurred regarding the provisioning of Bluetooth on the IP phone 1140E and 1150E.

setup page no longer provides the option to select Bluetooth

With UNIStim 3.1, the Bluetooth

Configuring Local Menu options

headset since this choice has been moved to the Headset menu.

• Users of USB Audio on an IP Phone 1120E or IP Phone 1140E when connected to a BCM system may experience constant beeping from the wireless headsets if the user inadvertently hits a call control keys in error.

• For the Nortel USB Adapters it is a requirement that the firmware of this device be V2.0.32 or later.

• For the Algo 4900 USB ATA it is a requirement that the firmware of this device be v1.00.32 or later.

• The Algo 4900 USB ATA is classified as a high power USB device and must be connected to the phone through a powered USB hub.

• The Plantronics CS50-USB and CS60-USB must be AC powered prior to connecting them to phone.

• For the Plantronics CS50-USB and CS60-USB please make sure the headset base is in ready mode (i.e. the green LED on th e rig ht ha n d side of the headset cradle is solid) before using the headset.

• For the Plantronics CS50-USB and CS60-USB the On Hook/Off Ho ok button must be depressed for 3 seconds to go off hook.

• At the time of this writing, GN Netcom produces four models of the Jabra GN9300 series headsets: Jabra GN9330, Jabra GN 9330E, Jabra GN 9350 and Jabra GN9350E.

The USB Audio feature in the IP Phones only supports the Jabra GN9330E and Jabra GN9350E connected via USB.

• For the GN Netcom 9300 series occasionally a single ring is lost between the phone and the headset but is recovered at the next ring.

• For the GN Netcom 9300 series occasionally a drop in audio quality may be experienced when a 3-way conference is established.

Nortel Mobile Headset Adapter properties

You can use the Nortel Mobile Headset Adapter to answer calls whenever the IP Phone 1140E is running.

To access the Nortel Mobile Headset Adapter (MHA) properties, press the Services key twice to open the Local Tools menu, press the 1 key on

Configuring Local Menu options

the dialpad to select 1. Preferences, and press the 3 key on the dialpad to select 3.Headsets.

Note: The Headset type and Backlight options are only available when MHA is attached.

Table 7 describes the features of the Nortel Mobile Hea ds et Adapte r.

Table 9: Nortel Mobile Headset Adaptor elements and functions

Key Function

Answer key Press to answer an incoming

call. If there is no incoming call, the IP

1140E handset selects a line and you hear a dial tone. This is also referred to as Off-hook.

Release/Goodbye key This is also referred to as On-

hook.

Mute key Press the Mute key to listen to

the receiving party without transmitting.

Press the Mute key again to return to two-way conversation.

Volume key Use the Volume buttons to

increate or decrease the volume of the headset.

Backlight The backlight illuminates when

you connect your headset to the IP Phone 1140E.

Configuring 4. Bluetooth

Your IP Phone 1140E is equipped with a radio system to support Bluetooth wireless technology enabled headsets. Double press the

Headset key to open the Bluetooth Setup dialog box. You must be

Configuring Local Menu options

(Headset)

familiar with the operation of the navigation keys to work in the Bluetooth Setup dialog box; see the Navigation keys description on page 21.

The Bluetooth Setup menu entry is not available on all phones. If the Bluetooth Setup menu entry appears dimmed, or fails to open when you double press the Headset key, the feature is not enabled on your phone. Before you can use a wireless headset with your phone, the feature must be enabled by the system administrator. Contact your administrator to find out if Bluetooth wireless technology functionality is available for your use.

Note: Nortel recommends that you not p air mo re than on e headset of the same model, because they have identical names in the Paired list.

To pair a wireless headset with your phone:

1. Double-press the Headset key to open the Bluetooth Setup dialog box.

The Enable Bluetooth check box is highlighted.

If the Bluetooth Setup menu fails to open when you double press the Headset key, Bluetooth wireless technology feature is not enabled on your phone. Contact your administrator.

2. Press the Enter key to activate Bluetooth wireless technology.

A check mark is displayed on the Enable

Bluetooth item to indicate that the

Bluetooth wireless technology is activated. The message “Bluetooth Enabled” appears at the bottom of the display.

Configuring Local Menu options

3. Put your Bluetooth technology headse t in its pairing or search mode. The procedure for doing this can be different for each headset. Refer to the documentation that accompanied your headset, or contact the vendor.

Configuring Local Menu options

4. Search devices. a. Ensure that your headset is in

Pairing or Search Mode.

b. Press the Right navigation key

twice, and highlight the Search button, displayed next to the Search

Devices item. c. Press the Enter key. The message "Searching…." appears. It

can take up to two minutes for the search to complete.

If the search is successful, the message "Search Completed Found Device(s)" appears, and a list of devices that support Bluetooth wireless technology appears in the Found: list.

d. Choose one of the following: — If the search is successful, proceed

to step Step 5 on page 95.

— If the search is not successful, the

message "Search completed. No

device found" appears. If this

happens, or if the headset times out

and exits search/pairing mode,

power off the headset, and repeat

steps Step 3 on page 93 and Step 4

on page 94.

If pairing is still unsuccessful, pair

the phone to another wireless

headset, or contact the headset

vendor.

Configuring Local Menu options



5. When the name of your headset appears in the Found: box, press the Stop soft key or wait for the search to finish. Whe n the search is complete, the message "Search Completed Found Device(s)" appears.

6. Choose one of the following:

• If the name of your headset appears in the Found: box, proceed to step Step 7 on page 96.

• If your headset is not displayed in the

Found: box, select your headset from

the list, as follows: a. Press the Right navigation key one

or more times to highlight the

Found: box. Press the Enter key to

start the edit mode.

b. Press the Down navigation key to

open the Found: list. Press the Up/

Down navigation keys to scroll and

highlight your headset.

c. Press the Enter key to select the

headset and close the list. Press the

Enter key to exit edit mode.

Configuring Local Menu options

7. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and press the Enter key.

a. A dialog box appears, with the

prompt "Enter PIN#".

b. Use the phone dialpad to enter the

PIN for the wireless headset and press the Enter key.

Check your headset documentation to find its PIN (sometimes called a passkey). Typically this value is

0000.

Configuring Local Menu options

8. Choose one of the following:

• If the headset is successfully paired with your phone, proceed to step S tep 9 on page 98. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item. If pairing is successful, the message "Pair completed" also appears at the bottom of the screen.

• If the headset is not successfully paired with your phone, an error message appears at the bottom of the screen. If an error message appears:

— Confirm that the wireless headset is

still in search/pair mode.

— If the headset timed out and exited

search/pairing mode, put the headset in pairing mode, as discussed in step Step 3 on page 93, and repeat step Step 7 on page 96.

— Check that you are using the correct

PIN and repeat step Step 7 on page

96.

Configuring Local Menu options

9. Choose one of the following:

• If the name of your headset appears in

• If more than one device is paired, and

the Paired: box, proceed to step Step 10 on page 99.

the one you wish to use is not shown in the Paired: box, navigate to the one you want, as follows:

a. Press the Right navigation key one

or more times to highlight the

Paired: box. Press the Enter key to

start the edit mode.

b. Press the Up/Down navigation keys

to open the list. Press the Up/Down navigations key to scroll in the

Paired: list and highlight your

headset.

c. Press the Enter key to select the

headset and close the list. Press the

Enter key to exit edit mode.

Configuring Local Menu options



10. Choose one of the following:

• If only one headset is paired, proceed to step Step 11 on page 99.

• If more than one wireless headset is paired, the first headset paired is automatically made the active device. To make a different headset active, do the following.

— Press the Right navigation key one

or more times to highlight the Set button (next to the Set Active Device

item). — Press the Enter soft key. The message "Set active: “device name”

appears. This means the headset named is now the active headset and is used when you press the headset key.

11. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Dual Pairing Headsets

Take special care when using a "dual pairing" type of Bluetooth wireless technology headset, which can be paired to its base as well as to the 1140E. If it is paired to both, the 1140E is the second device, and the following applies:

Press the headset "telephone" key:

• If a single tone sounds, the headset is connected to the base.

• If a double beep sounds, the headset is connected to the 1140E. If the base is powered off, the headset is only paired to the 1140E and

pressing the "telephone" key connects you to the 1140E.

Configuring Local Menu options

(Headset)

Note: Unless you need to dual pair a headset, o perating the headset with the 1140E is simpler if the headset is only used with its chargingonly base. The desktop IP Phone base should be powered off if it is not in use.

Interaction with wired headsets

If you connect a Bluetooth wireless technology headset and a wired headset to the same IP Phone 1140E, the “Use Bluetooth headset” item switches between the wired headset and the Bluetooth headset. If you select the “Use Bluetooth Headset” check box, the Bluetooth headset provides the audio. If you clear the “Use Bluetooth Headset” check box, the wired headset provides the audio.

The Bluetooth wireless technology headset can work only if it is within range of the phone; as the wireless headset approaches the edge of its radio range, the audio quality degrades and radio interference noise increases. When the wireless headset is in connecting range, the

Headset key controls the wireless headset, even if a wired headset is

attached. If a wireless headset moves out of connecting range, a special beep sounds in the headset indicating the connection was lost.

When you do not want to use your Bluetooth technology headset

If a Bluetooth wireless technology headset is connected, and you want to use the wired headset, you can switch between the two. It is not necessary to unpair or disable the wireless headset.

You can switch between a wired and wireless headset and back again either when the phone is idle or during an active call.

To switch between a wired headset and a wireless headset:

1. Double-press the Headset key to open the Bluetooth Setup dialog.

2. Press the Left/Right navigation key to select the “Use BT Headset” item.

100

Avaya 1140E User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Title page

Revision history

Contents

Regulatory and safety information

Other

DenAn regulatory notice for Japan

How to get Help

About the Nortel IP Phone 1140E

Basic features

Telephone controls

Telephone display

License Notification

Call features and Flexible Feature Codes

Security features

Using encrypted calling

Managing your Station Control Password (SCPW)

Entering and editing text

Entering text using the IP phone dialpad

Entering text using the USB keyboard

Editing text using the soft keys

Connecting the components

Before you begin

Connecting the components of the phone

Virtual Private Network

Before you begin

Connecting your IP Phone

QoS configuration recommendations

Installing and configuring VPN

Configuring Telephone Options

Using the Telephone Options menu

Adjusting the volume

Adjusting the display screen contrast

Selecting a language

Selecting date and time format

Accessing display diagnostics

Choosing a local dialpad tone

Viewing IP Phone information

Diagnostics

Configuring call log options

Choosing a ring type

Enabling or disabling Call Timer

Enabling OnHook Default Path

Changing feature key labels

Configuring the name display format

Configuring Live Dialpad

Configuring Caller ID display order

Configuring Normal mode indication

Configuring Local Menu options

Using the 1. Preferences submenu

Changing 1. Display Settings

Changing 2. Language

Configuring 3. Headsets

Configuring 4. Bluetooth