Avaya 1140E User Guide

Title page

Nortel Communication Server 1000

IP Phone 1140E

User Guide

Revision history

January 2010

Standard 04.02. This document is up-issued to support Nortel Communication Server 1000 Release 6.0 for UNIStim 4.0.

October 2009

Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNISt im 4.0 Release 6.0 documentation is also used for Release 5.

June 2009

Standard 03.02. This document is up-issued to support Nortel Communications Server 1000 Release 6.0.

May 2009

Standard 03.01. This document is up-issued to support Nortel Communications Server 1000 Release 6.0.

Revision history

January 2009

Standard 02.05. This document is up-issued to support Nortel Communications Server 1000 Release 5.5 for UNIStim 3.0. This document reflects changes in section Enabling USB Headset.

December 2008

Standard 02.04. This document is up-issued to support Nortel Communications Server 1000 Release 5.5 for UNIStim 3.0. This document reflects changes in sections Setting up a conference call and Charging a call or charging a forced call.

April 2008

Standard 02.03. This document is up-issued to support Nortel Communications Server 1000 Release 5.5 for UNIStim 3.0.

Revision history

May 2007

Standard 01.01. This document is up-issued to support CS 1000 Release 5.0. This document reflects the ne w document number.

November 2006

Stan dard 5.00. This do cument is up- issued to reflect a n update to Regulatory information.

June 2006

Standard 4.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 sof tware. Ad ded support for new security features.

February 2006

Standard 3.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software.

January 2006

Standard 2.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software.

November 2005

Standard 1.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software.

About the Nortel IP Phone 1140E . . . . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 21

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Managing your Station Control Password (SCPW) . . . . . 21

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Entering text using the IP phone dialpad . . . . . . . . . . . . . . . . 24

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 25

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 25

Contents

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 27

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Connecting the components of the phone . . . . . . . . . . . . . . . 28

Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Connecting your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

QoS configuration recommendations . . . . . . . . . . . . . . . . 37

Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 38

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 53

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 54

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 56

Contents

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 58

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 59

Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 59

Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . 60

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 62

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 67

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 68

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 68

Configuring the name display format . . . . . . . . . . . . . . . . 70

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 71

Configuring Caller ID display order . . . . . . . . . . . . . . . . . 72

Configuring Normal mode indication . . . . . . . . . . . . . . . . 72

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 74

Using the 1. Preferences submenu . . . . . . . . . . . . . . . . . . . . 76

Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 76

Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Configuring 3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Configuring 4. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Using the 2. Local Diagnostics submenu . . . . . . . . . . . . . . . . 97

1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . . . . . . 97

2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . 97

3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 98

5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 98

7. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

8. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

9. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

10. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . 99

Contents

Using the 3. Network Configuration menu . . . . . . . . . . . . . . . 99

Using the 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . 105

Making a call using the Corporate Directory . . . . . . . . . 105

Making a call using the Personal Directory . . . . . . . . . . 106

Making a call using the Callers List . . . . . . . . . . . . . . . . 107

Making a call using the Redial List . . . . . . . . . . . . . . . . . 108

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 119

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 123

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Contents

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . 125

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . 129

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 130

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 131

Securing your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Talking with more than one person . . . . . . . . . . . . . . . . . 135

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 135

Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 137

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Working without interruption . . . . . . . . . . . . . . . . . . . . . . 141

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Using Call Page Connect to make an announcement . . . . . 143

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 144

Charging a call or charging a forced call . . . . . . . . . . . . . . . 145

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 149

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Contents

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 155

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 155

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 163

Using Virtual Office on your Remote IP Phone . . . . . . . 164

Using Virtual Office on your Office IP Phone . . . . . . . . . 166

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 168

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 169

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 171

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 172

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 172

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 173

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 174

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 174

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 176

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Accessing External Server Applications . . . . . . . . . . . . . 181

Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 182

Regulatory and safety information . . . . . . . . . . . . . . . . . . 183

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 187

Contents

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Regulatory and safety information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna .

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different fr om that to which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not

expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Warnings:

• This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures.

• Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device mus t acce p t any interference, including interference that may cause undesired operation of the device."

• Privacy of communications may not be ensured when using this IP Phone.

Regulatory and safety information

• This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter must not be colocated or operated in conjunction with any other antenna or transmitter.

To prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding.

この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準に基づくクラス B情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。

取扱説明書に従って正しい取り扱いをして下さい。

Table 1 lists EMC compliance for various jurisdictions.

Table 1: EMC compliance (Part 1 of 2)

Jurisdiction Standard Description

United States

FCC CFR 47 Part 15Class B Emissions: FCC Rules for

Radio Frequency Devices (see Notes 1 and 2)

Canada ICES-003 Class B Emissions: Interference-

Causing Equipment Standard: Digital Apparatus

Australia/ New Zealand

AS/NZS 3548 CISPR 22

Class B Emissions: Information technology equipment - Radio disturbance

Regulatory and safety information

Table 1: EMC compliance (Part 2 of 2)

Jurisdiction Standard Description

European Community

EN 55022 Class B Emissions: Information

technology equipment - Radio disturbance

EN 55024 Information technology equipment -

Immunity characteristics Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions

(equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations and

flicker in low-voltage supply systems for equipment with rated current <= 16 A

Japan VCCI Regulations for voluntary control

measures.

Table 2 lists Safety compliance for various jurisdictions.

Table 2: Safety compliance

Jurisdiction Standard Description

United States UL 60950-1 Safety of Information T echnology Equipment Canada CSA 60950-1-03 Safety of Information T echnology Equipment European

Community Australia/New

Zealand

EN 60950-1 ITE equipment - Safety - Part 1: General

requirements

AS/NZS

60950.1:2003

Safety of Information T echnology Equipment

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements.

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements.

Regulatory and safety information

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from www.nortel.com or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany

Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment

Bluetooth wireless technology: This portable device with its antenna complies with FCCs RF radiation exposure limits for an uncontrolled environment. To maintain compliance, this transmittter must not be cololcated or operate in conjunction with any oth er ante nna or tra nsmitter.

DenAn regulatory notice for Japan

How to get Help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

http://www.nortel.com/support This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. More sp ec ifica lly, th e site enables you to:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

• sign up for automatic notification of new software and documentatio n for Nortel equipment

• open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you don’t find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following Web site to obtain the phone

number for your region: http://www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in

How to get Help

your Nortel product or service. To locate the ERC for your product or service, go to:

http://www.nortel.com/erc

Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

About the Nortel IP Phone 1140E

Your Nortel IP Phone 1140E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) thro ug h an Ethe r ne t connection.

In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys. Figure 1 shows self-labeled line/programmable feature keys and context-sensitive soft keys.

Figure 1: Self-labeled line/programmable feature keys and context-sensitive soft keys

Basic features

Your IP Phone 1140E supports the following features:

• six self-labeled line/programmable feature keys with labels and indicators

• four context-sensitive soft keys

For information about context-sensitive soft keys, see Features and Services Fundamentals (NN43001-106).

About the Nortel IP Phone 1140E

Note: Some IP Phone 1140E phones are not configured to support soft key functionality. Consult your system administrator.

• graphical, high-resolution LCD display, backlit, with adjustable contrast

• high-quality speaker phone

• volume control keys for adjusting ringer, speaker, handset, and headset volume

• six specialized feature keys: —Quit

— Directory — Message/Inbox — Shift/Outbox — Services —Copy

• six call-processing fixed keys: —Mute

— Handsfree — Goodbye — Expand — Headset —Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard, mouse, wireless headset, or an audio device. The USB audio devices include the Nortel Enhanced USB Headset Adapter, the Nortel Mobile USB Headset Adapter, the Algo 4900 USB Analog Terminal Adapter (ATA), and wireless headsets from GN Netcom and Plantronics. Powered downstream

1.1-compliant USB hubs are supported, including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic network configuration

About the Nortel IP Phone 1140E

• Graphical XAS

• hearing aid compatibility

• wireless headset support using a Bluetooth® 1.2 wireless technology compliant Audio Gateway (Headset Profile, Bluetooth Power Class 2).

• Accessory Expansion Module port to connect the Expansion Module for IP Phone 1100 Series (Expansion Module)

For information about using the Expansion Module, see the Expansion Module for IP Phone 1100 Series User Guide (NN43130-101).

Telephone controls

Figure 2 shows the IP Phone 1140E.

Figure 2: IP Phone 1140E

About the Nortel IP Phone 1140E







 Z

This section describes the controls on your IP Phone 1140E. In some geographic regions, the IP Phone 1140E is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).

Context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

When a triangle appears before a soft key label, the feature is active.

Press the More key to access the next layer of context-sensitive soft keys (self-labeled).

The keys on either side of the LCD display area are self-labeled line/programmable

feature keys, with labels on the LCD. These

keys also function as line (DN) keys.

A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD light indicates the line is on hold or the feature is being programmed.

A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD light indicates that the feature is being programmed.

About the Nortel IP Phone 1140E

(Volume +)

(Volume -)

(Mute)

(Handsfree)

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.

Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key a pplies to handsfree, handset, and headset microphones.

The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.

Press the Handsfree key to activate handsfree.

The Handsfree LED indicator, located on the

Handsfree key, lights to indicate when

handsfree is active.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.

Use Up and Down to scroll up and down in lists, and the Left and Right keys to position the cursor. In some dialog boxes that app ear on your phone, you can also use the Left and Right keys to select editable fields; press the Right key to select the field below the current selection, or the Left key to select the one above.

About the Nortel IP Phone 1140E

(Hold)

(Expand)

(Headset)

(Goodbye)

Use the Enter key, at the center of the Navigation key cluster, to confirm menu selections.

In most menus, you can use the Enter key instead of the Select soft key.

Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.

Use the Expand key to access external server applications

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

The Headset LED indicator, located on the

Headset key, lights to indicate that the

headset is in use.

Press the Headset key twice to open the Bluetooth Setup menu.

If Bluetooth wireless technology is not enabled on your phone, this menu is not available.

Use the Goodbye key to terminate an active call.

About the Nortel IP Phone 1140E

(Copy)

(Quit)

(Shift/Outbox)

(Msg/Inbox)

When a message is waiting, the red Visual

Alerter/Message Waiting indicator lights.

Also, when the ringer sounds, this indicator flashes.

When your IP Phone 1140E firmware is being updated, the blue Feature Status

Lamp indicator flashes.

To find out if additional features are supported for this lamp, contact your administrator.

Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory.

Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls.

Press the Shift/Outbox key to toggle between two feature key pages and to access an additional six lines/features.

This function is not available on all phones; consult your system administrator.

Press the Message/Inbox key to access your voice mailbox.

This function is not available on all phones; consult your system administrator.

About the Nortel IP Phone 1140E

(Directory)

(Services)

Press the Directory key to access directory services.

Press the Services key and use the navigation keys to access the following items:

• Telephone Options: — Volume adjustment

— Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — On hook default path — Change Feature Key Label — Name Display Format — Live Dialpad

— Caller ID display order — Normal mode indication

(continued)

(Services)

About the Nortel IP Phone 1140E

• Password Admin: — Station Control Password The Password Admin menu is not

available on all IP Phone 1140E phones. Consult your system administrator.

• Display Network Diagnostics Utilities Only your system administrator

or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)

Press the Services key to exit from any menu or menu item.

Press the Services key twice to access the Local Tools menu, and use the navigation keys to access the following items:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

•4. Lock Menu If you attempt to access the Local Tools

menu and a dialog box appears prompting you for a password, contact your system administrator. Your system administrator can establish a password for the Local Tools menu.

About the Nortel IP Phone 1140E

Telephone display

Your IP Phone 1140E has three display areas:

• The upper display area provides labels for the six self-labeled line/ programmable feature key labels.

• The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and IP Phone information.

• The lower display area provides labels for the four context-sensitive soft keys.

Figure 3 shows an idle LCD screen.

Figure 3: IP Phone 1140E LCD screen

License Notification

Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision

About the Nortel IP Phone 1140E

the phone. For information about provisioning the IP Phones, see Nortel Communication Server 1000 IP Phones Fundamentals (NN43001-368).

Call features and Flexible Feature Codes

Some features are not available on all IP Phones. Call features and Flexible Feature Codes (FFC) must be assigned to your IP Phone and supported by system software. Contact your system administrator to configure these features and codes on your IP Phone.

Security features

The following security features are available on your IP Phone 1140E:

• Using encrypted calling

• Managing your Station Control Password (SCPW)

Using encrypted calling

Your IP Phone 1140E supports secure communication using SRTP media encryption. If the feature is enabled, a security icon ( q) appears on the screen when your call is secured using SRTP media encryption. Contact your system administrator to find out if this feature is available for your use.

Managing your Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your IP Phone

• password-protected IP Phone features (for example, Personal Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your system administrator for detailed inform at ion .

About the Nortel IP Phone 1140E

(Services)



To change your SCPW:

1. Press the Services key.

2. Press the Up/Down keys to scroll and highlight Password Admin.

3. Press the Enter key.

4. Use the dialpad to enter your password at the prompt.

5. Press the Up/Down keys to scroll and highlight New Password.

6. Press the Enter key.

7. Use the dialpad to enter the new password.

8. Press the Select soft key to accept the new password.

If you are locked out of your IP Phone 1140E, or if you forget your SCPW, contact your system administrator.

Note: The default configuration for Password Protection is off.

About the Nortel IP Phone 1140E

(Directory)



 



To turn Password Protection on or off:

1. Press the Directory key.

2. Press the Up/Down navigation keys to scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password (if Password Protection is enabled).

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Enable Password Protection — Disable Password Protection

6. Choose one of the following soft keys: — Yes to accept the se lection — No to return to the Directory menu

7. Press the Done soft key.

Entering and editing text

You can enter and edit text on your IP Phone 1140E using the following methods:

• “Entering text using the IP phone dialpad” on page 30

• “Entering text using the USB keyboard” on page 31

• “Editing text using the soft keys” on page 31

The use of any of these methods for text entry or editing depends on the application. Table 3 shows the applications and input devices that you can use for text entry.

Table 3: Application text entry

For: Use:

Call Server-related applications (for example, changing feature key labels, adding personal directory entries, or dialing)

Graphical applications USB keyboard Local Tools menu USB keyboard

Dialpad USB keyboard for numeric

entries only

Dialpad for numeric entries

Entering text using the IP phone dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List. Use the dialpad in conjunction with the soft keys.

For example, if you want to enter the letter A, press the number 2 key once. If you want to enter the letter C, press the number 2 key three times. No letters are associated with the number 1 or the 0 keys.

+ 168 hidden pages