Avaya 1110 User Manual

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Avaya 1110 IP Deskphone User Guide

Avaya Communication Server 1000

Document Status: Standard Document Version: 07.01 Part Code: NN43110-101

Date: October 2010

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Notices

While reasonable efforts have been made to ensure that the information in this docum ent is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/

support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/

LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA

SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTW ARE (HEREINAFTER REFERRED T O INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party . Avaya is a registered

trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

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Revision history

October 2010

Standard 07.01. This document is up-issued to support Unistim

5.0 and Avaya Communication Server 1000 Release 7.5.

June 2010

Standard 06.01. This document is up-issued to support Communication Server 1000 Release 7.0.

October 2009

Standard 05.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5.

June 2009

Standard 04.02. This document is up-issued to support Nortel Communication Server 1000 Release 6.0.

Revision history

May 2009

Standard 04.01. This document is up-issued to support Nortel Communication Server 1000 Release 6.0.

April 2008

Standard 03.03. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 for UNIStim 3.0.

May 2007

Standard 02.01. This document is issued to support Nortel Communication Server 1000 Release 5.0.

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Revision history

March 2007

Standard 01.01. This document is issued to support Communication Server 1000 Release 4.5. This is the first publication of this document.

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About the Avaya 1110 IP Deskphone . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 18

Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 18

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using Encrypted Calling . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Managing your Station Control Password (SCPW) . . . . . 19

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Entering text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . 22

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 22

Contents

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 24

Connect the components . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Volume adjustment... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Contrast adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Language... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Date/Time... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Local Dialpad Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Set Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

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Contents

Ring type... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Call timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Live Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Caller ID display order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Normal mode indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Local tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

1. Using the Preferences submenu . . . . . . . . . . . . . . . . . . . . 45

1. Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

2. Languages... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

3. Backlight Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

2. Using the Local Diagnostics submenu . . . . . . . . . . . . . . . . 48

1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . . . . . . 49

2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . 49

3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 49

5. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

6. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

7. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . . 50

3. Using the Network Configuration submenu . . . . . . . . . . . . 50

4. Using the Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using On-hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

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Contents

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 60

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 63

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 65

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Talking with more than one person . . . . . . . . . . . . . . . . . . 71

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 75

Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using Call Page Connect to make an announcement . . . . . . 76

Charging a call or charging a forced call . . . . . . . . . . . . . . . . 77

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

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Contents

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Secure Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 89

Using Virtual Office on your Remote telephone . . . . . . . . 90

Using Virtual Office on your Office telephone . . . . . . . . . 93

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 95

Automatic log out from Virtual Office . . . . . . . . . . . . . . . . 95

Emergency calls on your Remote IP Deskphone . . . . . . . 95

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . . 96

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . . 98

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 100

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 100

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 102

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 102

Station Control Password . . . . . . . . . . . . . . . . . . . . . . . . . 104

Accessing External Server Applications . . . . . . . . . . . . . 106

Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 107

Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Services and Telephone Options menus . . . . . . . . . . . . . . . 110

Regulatory and safety information . . . . . . . . . . . . . . . . . . 113

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 115

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Contents

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 117

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

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Contents

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About the Avaya 1110 IP Deskphone

The Avaya 1110 IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) thro ug h an Ethe rne t connection.

Basic features

Your Avaya 1110 IP Deskphone supports the following:

• four context-sensitive soft keys providing access to a maximum of 10 features

For information about context-sensitive soft keys, see Avaya Features and Services Fundamentals (NN43001-106).

Context-sensitive soft keys are Avaya Communication Server dependent. Some Avaya 1110 IP Deskphones may not be configured to support context-sensitive soft key functionality. Contact your site administrator for further details.

• pixel-based LCD screen, backlit, with adjustable contrast

• speaker for on-hook listening and on-hook dialing

• volume control keys for adjusting ringer, speaker, and handset volume

• three call-processing fixed keys: —Line —Hold — Goodbye

• three specialized feature keys: — Message/Inbox — Services — Expand

• integrated 10/100 Ethernet switch for shared PC access

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About the Avaya 1110 IP Deskphone

• automatic network configuration

• hearing aid compatibility Note: Wideband audio is not supported on the Avaya 1110 IP

Deskphone. Note: Some features are not available on all telephones. Consult

your system administrator to verify which features are available for your use.

Figure 1 shows the controls of your Avaya 1110 IP Deskphone.

Figure 1: Avaya 1110 IP Deskphone

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About the Avaya 1110 IP Deskphone

Telephone controls

Table 1: Telephone controls

Note: In some geographic regions, the Avaya 1110 IP Deskphone is offered with key caps that have English text labels. Text in parentheses indicates labels appear ing on the key caps, for example, (Services).

Fwd

More...

(Volume +)

(Volume -)

Context-sensitive soft keys are located

below the LCD display area. The LCD label above each context-sensitive soft key changes based on the call state or active feature.

When a triangle appears before a contextsensitive soft key label, the feature associated with the context-sensitive soft key is active.

Press the More key to access the next layer of context-sensitive soft keys.

Use the Volume control buttons to adjust the volume of the ringer, handset and speaker. Press the top button to increase the volume, and press the bottom button to decrease volume.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.

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About the Avaya 1110 IP Deskphone

Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections.

In many cases, you can use the Enter key instead of the Select context-sensitive soft key.

Use the Line (DN) key to access the single line and activate on-hook dialing. No status

(Line)

icon or LED is provided.

Press the Hold key to put an active call on hold. Press the Hold key again to return to

(Hold)

the caller on hold.

Use the Expand key to access external server applications.

(Expand)

Use the Goodbye key to terminate an active call.

(Goodbye)

When a message is waiting, the red Visual

Alerter/Message Waiting indicator flashes.

Also, when the ringer sounds, this indicator flashes. The flash cadence for each alert is different.

Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook.

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(Services)

About the Avaya 1110 IP Deskphone

When your Avaya 1110 IP Deskphone firmware is being updated, the blue Feature

Status Lamp flashes.

Note: To find out if additional features are supported, contact your administrator.

Press the Services key once to access the following server-based options:

• Telephone Options: — Volume adjustment... — Contrast adjustment — Language... — Date/Time... — Local Dialpad Tone — Set Info — Diagnostics — Ring type... — Call timer — Live Dial Pad — Caller ID display order — Normal mode indication

• Password Admin: — Station Control Password Note: The Password Admin menu may

not be available on all Avaya 1110 IP Deskphones. Consult your system administrator.

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About the Avaya 1110 IP Deskphone

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)

Note: Press the Services key to exit from any menu or menu item.

Press the Services key twice to access the

(Services)

following telephone-based (local) options:

• 1. Preferences

(Services)

(Msg/Inbox)

• 2. Local Diagnostics

• 3. Network Configuration

•4. Lock Menu Note 1: Access to these local options

can be password protected. If you press the Services key twice and a password prompt appears, contact your system administrator.

Note 2: Press the Cancel context- sensitive soft key to exit from any menu or menu item.

Press the Message/Inbox key to access your voice mailbox.

Note: This function may not be available on all Avaya 1110 IP Deskphones; consult your system administrator.

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About the Avaya 1110 IP Deskphone

Telephone display

Table 1 shows the LCD screen of your Avaya 1110 IP Deskphone.

Figure 2: Avaya 1110 IP Deskphone LCD screen

The LCD screen on your Avaya 1110 IP Deskphone co nsis ts of two basic display areas:

• The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time (or call timer, if provisioned in the Telephone Options menu), and telephone information.

• The lower display area is for context-sensitive soft key labels.

License Notification

Notify your system administrator if your IP Deskphone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision the phone. For information abou t pr ov isio nin g th e IP Deskphones, see Avaya Communication Server 1000 IP Deskphones Fundamentals (NN43001-368).

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About the Avaya 1110 IP Deskphone

Call features and Flexible Feature Codes

Some features are not available on all IP Deskphones. Call features and Flexible Feature Codes (FFCs) must be assigned to your IP Deskphone and supported by system software. Contact your system administrator to configure these features and codes on your IP Deskphone. Use table

“Flexible Feature Codes (FFC)” on page 107 to record the FFCs that your

system administrator assigns to your phon e.

Audio and text message broadcast

The Avaya 1110 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news and weather bulletins. The message can be pre c e ded by an aud i o ale rt (a series of beeps).

The Avaya 1110 IP Deskphone supports the following special messages:

• top line: up to three lines of text. The displays of the first two lines alternate; the third line displays continuously

• audio: an audio message streams to the telephone

When an audio message starts, the Interrupt Screen displays. While the audio message plays, you can switch to your handset or headset to liste n to the message. Depending on the priority of the message, the message can barge-in during an active telephone cal l, during an incoming call alert, or when another message is playing.

You can also cancel the audio using the following methods:

• if listening on the speaker, pressing the Handsfree key

• if listening on the handset, placing the handset on hook

• if listening on the headset, pressing the Headset key

• by pressing the Cancel soft key

• by pressing any Line or Feature key

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About the Avaya 1110 IP Deskphone

Security features

The following security features are available on your Avaya 1110 IP Deskphone:

• Using Encrypted Calling

• Connect the components

Using Encrypted Calling

Your Avaya 1110 IP Deskphone supports secure communication using SRTP media encryption. If the feature is enabled, a security icon (q) is displayed on the screen when your call is secured using SRTP media encryption. Contact your system administrator to find out if this feature is available for your use.

Managing your Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your IP Deskphone

• Password-protected IP Deskphone features (for example, Personal Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your system administrator for detailed inform ation.

To change your password (SCPW):

1. Press the Services key.

(Services)

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About the Avaya 1110 IP Deskphone

2. Press the Up/Down navigation keys to scroll up or down, and highlight

Password Admin.

3. Press the Enter key.

4. Use the dialpad to enter your password at the prompt.

5. Press the Up/Down navigation keys to scroll up or down, and highlight New

Password.

6. Press the Enter key.

7. Use the dialpad to enter the new password.

8. Press the Enter key to accept the new password.

If you are locked out of your Avaya 1110 IP Deskphone, or if you forget your SCPW, contact your system administrator.

Note: The default configuration for Password Protection is off.

Page 21

About the Avaya 1110 IP Deskphone

To turn Password Protection on or off:

1. Press the Directory key.

2. Press the Up/Down navigation keys to scroll up or down, and highlight Change

Protection Mode.

3. Use the dialpad to enter your password (if Password Protection is enabled).

Enter

Yes No

Done

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to highlight one of the following:

— Enable Password Protection — Disable Password Protection

6. Choose one of the following soft keys: — Yes to accept the selection — No to return to the Directory menu

7. Press the Done soft key.

Page 22

Entering and editing text

You can enter and edit text on your Avaya 1110 IP Deskphone using the following methods:

• “Connect the components” on page 25

• “Editing text using the soft keys” on page 22

• “Connect the components” on page 25 The use of any of these methods for text entry depends on the applica-

tion. Table 2 shows the applications and input devices that you can use for text entry.

Table 2: Application text entry

For: Use:

Call Server-related applications (for example, changing feature key labels, adding personal directory entries, or dialing)

Graphical applications USB keyboard Local Tools menu USB keyboard

Dialpad USB keyboard for numeric

entries only

Dialpad for numeric entries

Entering text using the dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List.

For example, if you want to use the letter A, press the number 2 key once. If you want the letter C, press the number 2 key three times.

Note: No letters are associated with the number 1 or the 0 keys.

Editing text using the soft keys

Page 23

Entering and editing text

You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List.

To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory.

To edit text with the soft keys:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to perform.

4. If the character you want is not visible, press the More soft key to access the next layer of soft keys.

5. To add non-alphanumeric symbols, press the Symbol soft key, and perform the following:

a. Press the Up navigation key to access the symbols. b. Press the Left/Right navigation keys to move to a specific

symbol.

c. Press the Choose soft key to select a symbol.

6. Press the Next soft key to submit your changes.

Table 3 describes the soft key editing functions on your Avaya 1110 IP Deskphone.

Table 3: Editing soft key description (Part 1 of 2)

Key Description

Cancel Action is cancelled. Choose Select a non-alphanumeric symbol (available

only after the Symbol soft key is selected). Clear Clear the input field. Case Switch the next character to either uppercase

or lowercase. Delete Backspace one character.

Page 24

Entering and editing text

Table 3: Editing soft key description (Part 2 of 2)

Key Description

Done/Select/Enter Meaning depends on application.

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.

For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #. Other characters are ignored.

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the phone. Table 4 shows the function keys and their associated action during phone calls.

Table 4: USB keyboard function keys during phone calls

Function key Action

f1 Go to Handsfree mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit

Page 25

Connect the components

Before you begin

CAUTION Damage to Equipment

Do not plug your Avaya 1110 IP Deskphone into a regular or ISDN telephone jack. This results in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your phone into a 10/100BaseT Ethernet jack.

CAUTION

Your Avaya 1110 IP Deskphone is designed for use in an indoor environment only.

Page 26

Connect the components

Figure 3: Release the phone from the stand

WARNING Your Avaya 1110 IP Deskphone is shipped with its stand locked in position. To release the phone from the stand, press the Wall-Mount lever (see Figure 3) and gently rotate the phone away from the stand a little. When you’re sure the phone is released from the stand, press the Tilt lever and fully rotate the phone away from the stand.

Wall-mount lever

Use the following steps to connect the components of your phone.

1. Remove the stand cover. Pull upward on the center catch (see

Figure 4) and remove the stand cover from the stand base. The

cable routing tracks are now accessible in the stand base (see

Figure 5).

Page 27

Figure 4: Remove the stand cover

Connect the components

2. Connect the AC power adapter (optional). Connect the AC power adapter (not supplied) to the AC adapter jack in the bottom of the phone (see Figure 5). Form a small bend in the cable, and then thread the adapter cord through the channel in the stand base. Plug the AC power adapter into the nearest AC power outlet.

Note: Your Avaya 1110 IP Deskphone supports both AC power and Power over Ethernet (PoE), including IEEE 802.3af standard power. To use AC power, use only the Avaya-approved AC power adapter (RoHS Global Power Supply, PEC #: N0089601), which can be ordered separately. To use Power over Ethernet (PoE) power, your connected LAN must support PoE; an AC power adapter is not required.

Page 28

Connect the components

Figure 5: Avaya 1110 IP Deskphone connections

3. Install the handset. Plug the end of the handset cord with the short straight section into the handset. Plug the end of the handset cord with the long straight section into the handset jack on the back of the phone (see Figure 5) marked with the symbol in the cord, and then thread it through the channel in the stand base marked with the symbol on the right-hand side of the stand base (see Figure 4).

4. Install the LAN Ethernet cable. Plug one end of the supplied LAN Ethernet cable into the LAN ethernet port on the back of your phone (see Figure 5) marked with the symbol % and thread the cable through the channel in the stand base marked with the symbol %. Connect the other end of the cable to your LAN Ethernet connection.

5. Install the PC Ethernet cable (optional). If you are connecting your PC Ethernet through the phone, plug one end of the PC Ethernet cable (not supplied) into the PC ethernet port on the back of your phone (see Figure 5) marked with the symbol ( and thread the cable through the channel in the stand base marked with the symbol

+ so that it exits in the handset cord channel

+. Form a small bend

Page 29

Connect the components

(. Plug the other end of the cable into the LAN port on the back of

your PC.

Figure 6: Cable routing tracks and mounting holes

Method A

Method B

6. Wall-mount your phone (optional). Your Avaya 1110 IP Deskphone can be mounted either by: (Meth od A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45 cord (not supplied).

Complete steps 1-5, as needed, before you wall-mount your phone:

Method A: Using the stand cover (part removed in step 1), mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone. Four small pins on the bottom of the stand cover make marks on the wall. Use the marks as a guideline for installing the wall-mount screws (not supplied). Install the screws so that they protrude 3 mm (1/8 inch) from the wall, and then position the phone stand mounting holes (as shown in Figure 6, Method A) over the screw heads. You may need to remove the phone from the wall to adjust the lower screws. When the lower screws fit snugly, tighten the top screws.

Method B: Attach the 15-cm (6-inch) CAT5e cable (not supplied), position the phone stand mounting hole s (shown in Figure 6, Method B) over the mounting rivets, push the phone onto the mounting rivets and down, to lock the phone into position.

Page 30

Connect the components

7. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear an audible click.

8. Put the phone in the wall-mount position. If you wall-mounted your phone, put it in the wall-mount position by pressing the Tilt Lever and pushing the phone towards the stand until the phone is nearly par allel with the stand. Release the Tilt Lever and continue to gently push the phone towards the stand until you hear an audible click (from the Wall-Mount lever). Ensure the phone is securely locked in position.

Page 31

Telephone features

Your Avaya 1110 IP Deskphone has both server-based telephone features and local (telephone-based) tools. Server-based telephone features are accessed through the Telepho ne Options menu item on the

Services menu. Press the Services key once to access the Services

menu, which has the following menu items:

• Telephone Options

— enables you or your system administrator to select and con figur e

server-based telephone features. For more information, see

Telephone Options below.

• Password Admin — enables you or your system administrator to manage the Station

Control Password (SCPW). For more information, see Station

Control Password on page 104.

• Virtual Office Login and Test Local Mode (for Branch Office) — are present only when your phone’s Class of Service is

configured for Virtual Office and Branch Office. For more information, see “Using Virtual Office” on page 87.

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all Avaya 1110 IP Deskphone

telephones. Consult your system administrator.

Telephone Options

The Telephone Options menu item provides you with access to the following features on your Avaya 1110 IP Deskphone:

• “Volume adjustment...” on page 33

• “Contrast adjustment” on page 34

• “Language...” on page 35

• “Date/Time...” on page 36

• “Local Dialpad Tone” on page 37

Page 32

Telephone features

• “Set Info” on page 37

• “Diagnostics” on page 38

• “Ring type...” on page 39

• “Call timer” on page 40

• “Live Dial Pad” on page 41

• “Caller ID display order” on page 42

• “Normal mode indication” on page 42

When an option has a submenu, an ellipses (...) appears after the option.

Using the Telephone Options menu:

1. Press the Services key.

2. Press the Up/Down navigation keys to scroll up or down, and then locate

Telephone Options.

3. Press the Enter key.

1. Use Press the Up/Down navigation keys to scroll up or down, and then locate an option (for example, Contrast

adjustment).

2. Press the Enter key. The display provides information required to adjust your selection.

Page 33

Telephone features

Select Cancel

3. Choose one of the following: — Press the Select context-sensitive

soft key to save any changes and return to the Telephone Options menu.

— Press the Cancel context-sensitive

soft key to keep existing setting and return to the Telephone Options menu.

Volume adjustment...

To adjust the volume, press the Services key, select Telephone

Options, and then select Volume adjustment…

Adjusting the volume:

1. Press the Up/Down navigation keys to scroll up or down, and then locate one of the following items:

— Ringer — Handset listen — On-Hook listening/dialing

2. Press the Enter key.

Page 34

Telephone features

Down Up

Select Cancel

3. To increase or decrease the volume, do one of the following:

— Press the Up or Down context-

sensitive soft keys.

— Press the Up or Down navigation

keys.

4. Choose one of the following: — Press the Select context-sensitive

soft key to save the volume level and return to the Telephone Options menu.

— Press the Cancel context-sensitive

soft key to keep existing configurations.

Contrast adjustment

To adjust the LCD display screen contrast, press the Services key, select

Telephone Options, and then select Contrast adjustment.

Adjusting the display screen contrast:

Lower Higher

1. To increase or decrease the display contrast level, choose one of the following:

— Press the Lower or Higher context-

sensitive soft keys.

— Press the Up or Down navigation

keys.

Page 35

Telephone features

Select Cancel

2. Choose one of the following: — Press the Select context-sensitive

soft key to save the contrast level and return to the Telephone

Options menu.

— Press the Cancel context-sensitive

soft key to keep existing configurations.

Language...

The LCD display is available in multiple languages. To choose a language, press the Services key, select Telephone Options, and select

Language…

If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the passwor d fu nct ion a lity is locke d . Contact your system administrator to unlock the password.

Selecting a language:

1. Press the Up/Down navigation keys to scroll up or down, and then highlight the desired language (for example, German [Deutsche]).

Page 36

Telephone features

Select Cancel

2. Choose one of the following: — Press the Select context-sensitive

soft key to save the language and return to the Telephone Options menu.

— Press the Cancel context-sensitive

soft key to keep existing configurations.

Date/Time...

Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date and time forma t, press the

Services key, select Telephone Options, and then select Date/Time…

Selecting a date and time format:

1. Press the Up/Down navigation keys to scroll up or down, and then highlight the desired format. Sample formats appear on the upper-right side of the display area.

Select Cancel

2. Choose one of the following: — Press the Select context-sensitive

soft key to save the format and return to the Telephone Options menu.

— Press the Cancel context-sensitive

soft key to keep existing configurations.

Page 37

Telephone features

Local Dialpad Tone

The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the Services key, select

Telephone Options, and then select Local DialPad Tone.

Choosing a local dialpad tone:

1. Press the Up/Down navigation keys to highlight one of the following dialpad tones:

— None to disable all tones — Short Click to enable a single tone

for all keys

— DTMF to turn on a separate DTMF

tone for each key

Select Cancel

2. Choose one of the following: — Press the Select context-sensitive

soft key to save the tone selection and return to the Telephone

Options menu.

— Press the Cancel context-sensitive

soft key to keep existing configurations.

Set Info

The Set Info option displays the following telephone-specific information:

• General Info

• Set IP Info

• Ethernet Info

Page 38

Telephone features

• Server Info

• Location Info

• Encryption Info To view telephone-specific information, press the Services key, select

Telephone Options, and then select Set Info.

Viewing telephone-specific information:

1. Press the Up/Down navigation keys to scroll through the list to view the telephone information.

Cancel

2. Press the Cancel context-sensitive soft key to return to the Telephone Options menu.

Diagnostics

The Diagnostics option displays the following telephone-specific information:

• Diag Tools (Ping, do Route Traces)

• EtherStats (Speed, Auto Neg, CRC Errors, Collision)

• IP Stats (Packet Info)

• RUDP Stats (Msg receive/trans)

•QOS Stats

• DHCP Info To view diagnostic information, press the Services key, select

Telephone Options, and select Diagnostics.

Page 39

Viewing telephone-specific diagnostic information:

1. Press the Up/Down navigation keys to scroll through the list of diagnostic information.

Telephone features

Cancel

2. Press the Cancel context-sensitive soft key to return to the Telephone Options menu.

Ring type...

The Ring type… option configures the telephone’s r ing tone. To choo se a ring type, press the Services key, select Telephone Options, and then select Ring type…

Choosing a ring type:

1. Press the Up/Down navigation keys to scroll up or down, and then highlight one of the ring types.

Play

2. Press the Play context-sensitive soft key to sample the ring tone.

Page 40

Telephone features

Select

Stop

Cancel

3. Choose one of the following: — Press the Select context-sensitive

soft key to save the ring type and return to the Telephone Options menu.

— Press the Stop context-sensitive

soft key, and then use the Up/Down navigation keys to select a different ring type.

— Press the Cancel context-sensitive

soft key to keep existing configurations.

Call timer

The call timer measures how long you are on each call. To enable Call timer, press the Services key, select Telephone Options, and then select Call timer.

Enabling or disabling Call Timer:

On Off

1. Choose one of the following: — To turn on the call timer, press the

On context-sensitive soft key.

— To turn off the call timer, press the

Off context-sensitive soft key.

Page 41

Telephone features

Select Cancel

2. Choose one of the following: — Press the Select context-sensitive

soft key to save the configuration and return to the Telephone

Options menu.

— Press the Cancel context-sensitive

soft key to keep existing configurations.

Live Dial Pad

Use Live Dialpad to dial a number using the telephone keypad without having to pick up the handset, press the Handsfree key, or press the

Line (DN) key.

Note: Live Dialpad activates the primary DN key.

Configuring Live Dialpad

To configure Live Dialpad, press the Services key, select Telephone

Options, and then select Live Dial Pad

Select Cancel

1. Press the Up/Down navigation keys to scroll up or down, and then highlight one of the following:

— On — Off

2. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Page 42

Telephone features

Caller ID display order

Caller ID display order appears in 2 formats:

• Number, name (default)

• Name, Number

Configuring Caller ID display order

Use the following procedure to configure Caller ID display order.

1. Press the Services key, select Telephone Options, and then select

Caller ID display order.

2. Press the Up/Down navigation keys to scroll up or down, and then select one of the following:

— Number, name (default)

— Name, number

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

Normal mode indication

The Normal mode display indication can be On or Off when the IP Deskphone is in normal mode.

Configuring Normal mode indication

Use the following procedure to configure Normal mode indication.

1. Press the Services key, select Telephone Options, and then select

Normal mode indication.

2. Press the Up/Down navigation keys to scroll up or down, and then select one of the following:

—On —Off

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

Page 43

Telephone features

Page 44

Local tools

Your Avaya 1110 IP Deskphone has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your Avaya 1110 IP Deskphone. Many of the tools and features discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator.

Local tools and features are accessed through the Local tools menu. Press the Services key twice to access this menu. Your system administrator can establish a password for the Local tools menu. When the password is enabled, a password prom p t ap pe ar s whe n you atte mp t to access this menu. Use the dial pad to type the correct password, and then press the Enter key. The Local tools menu appears. If the menu does not appear, contact your system administrator.

The Local tools menu has the following menu options:

• “1. Using the Preferences submenu” on page 45

• “2. Using the Local Diagnostics submenu” on page 48

• “3. Using the Network Configuration submenu” on page 50

• “4. Using the Lock Menu” on page 50

Local tools menu options are preceded by numbers. Pressing th e

associated number key on the dialpad triggers the correspo nding feature or tool. For example, when you are in the Local tools menu, you can select the Local Diagnostics menu option by pressing the 2 key on the dialpad.

The functions of some navigation keys on your Avaya 1110 IP Deskphone vary depending on the situation. The navigation controls for menus are described in Table 5

Table 5: Navigation controls for menus (Part 1 of 2)

Key Function

Down arrow keys Dislay next menu item. Up arrow keys Display previous menu item.

Page 45

Table 5: Navigation controls for menus (Part 2 of 2)

Key Function

Left arrow key Close the menu. Right arrow key Select the current menu item. Enter key Select the current menu item.

Local tools

Enter digit on the dialpad

Cancel context-

sensitive soft key

When you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit position. The navigation controls for Edit mode are described in Table 6.

Table 6: Navigation controls for Edit mode

Key Function

Left arrow key Delete a character in the edit field. Enter key Ends editing function.

Enter digit on the dialpad

Asterisk (*) Enters a dot (“.”) at current position.

Select correspondingly numbered menu item.

Exit the Local tools menu option or feature/tool.

Inserts digits at current position

1. Using the Preferences submenu

When you select the Preferences option from the Local tools menu, a

Preferences submenu appears. This submenu provides access to tools

used for controlling various local display preferences for your Avaya 1110 IP Deskphone.

The Preferences submenu provides access to the following tools:

• “1. Contrast” on page 46

Page 46

Local tools

• “2. Languages...” on page 46

• “3. Backlight Timer” on page 47

1. Contrast

Use the Contrast tool to adjust the contrast of the LCD display screen on your Avaya 1110 IP Deskphone.

To adjust the contrast of the LCD display screen, press the Services key twice to open the Local tools menu, press the 1 key on the dialpad to select the Preferences menu option, and then press the 1 key on the dialpad to select the Contrast tool from the Preferences submenu.

Note: The initial contrast setting for the LCD display screen is downloaded from the server when your telephone is first configured by your system administrator. Selecting the Contrast tool from the

Preferences submenu in Local tools automatically sets the LCD

display screen contrast to the telephone’s local contra st setting, even if the Cancel context-sensitive soft key is pressed.

Adjusting the LCD display screen contrast:

1. Press the Up/Down arrow keys to increase or decrease the value for the display screen contrast.

2. Press the Enter key to select the currently displayed value and exits the menu.

Cancel

3. Press the Cancel context-sensitive soft key to exit the menu with no change.

2. Languages...

Use the Languages... tool to select the language used locally on your Avaya 1110 IP Deskphone.

Page 47

Local tools

Note: The Telephone Options menu is synchronized with the selected language.

To access the local language tool , press the Services key twice to open the Local tools menu, press the 1 key on the dialpad to select the

Preferences menu option, and then press the 2 key on the dialpad to

select the Languages... tool from the Preferences menu.

Selecting a local tools language:

1. Press the Up/Down navigation keys to scroll up or down, and then highlight the desired language (for example, German [Deutsche]).

1. Press the Enter key to select the desired language and exit the menu.

Cancel

2. Press the Cancel context-sensitive soft key to exit the menu with no change.

3. Backlight Timer

Use the Backlight Timer tool to adjust how long the LCD display screen remains lit when your phone is inactive.

To access the Backlight Timer tool, press the Services key twice to open the Local tools menu, press the 3 key on the dialpad to select the

Preferences menu option, and then press the 1 key on the dialpad to

select the Backlight Timer tool from the Preferences menu.

Note: The backlight timer is displayed in the format xxx, where xxx is a time in minutes or hours.

Page 48

Local tools

Adjusting the Backlight Timer:

1. Press the Up/Down arrow keys to

2. Press the Enter key to select the

increase or decrease the backlight timer. — Available values for the backlight

timer are as follows:

5m (5 minutes) 15m (15 minutes) 30m (30 minutes) 1h (1 hour — default) 2h (2 hours) Never (screen does not go black)

— Choosing a high backlight timer

value or Never, reduces the life span of the display screen.

desired backlight timer value and exit the menu.

Cancel

3. Press the Cancel context-sensitive soft key to exit the menu with no change.

2. Using the Local Diagnostics submenu

When you select the Local Diagnostics option from the Local tools menu, a Local Diagnostics submenu appears. This submenu provides access to tools used for monitoring and controlling the operation of your Avaya 1110 IP Deskphone.

The Local Diagnostics submenu provides access to the following tools:

• “1. IP Set&DHCP Information” on page 49

Page 49

Local tools

• “2. Network Diagnostic Tools” on page 49

• “3. Ethernet Statistics” on page 49

• “4. IP Network Statistics” on page 49

• “5. DHCP Information” on page 50

• “6. License Information” on page 50

• “7. Certificate Information” on pag e 50 When in the submenu, press the Cancel context sensitive soft key to exit

the menu. When a Local Diagnostics tool is selected, use the Return context-sensitive soft key to exit the tool and return to the Local Diagnostics submenu.

Use the Return context-sensitive soft key to quickly gather information and run tests. For example, you can check Ethernet Statistics (submenu option 3), press the Return context-sensitive soft key to return to the

Local Diagnostics submenu, and then select Network Diagnostics Tools (submenu option 2) to ping an IP address.

1. IP Set&DHCP Information

The system administrator can use the IP Set&DHCP tool to view reports about IP set and DHCP operation.

2. Network Diagnostic Tools

The system administrator can use the tools of Network Diagnostic

Tools menu to diagnose network problems.

3. Ethernet Statistics

The system administrator can use the Ethernet Statistics tool to view reports about Ethernet operation.

4. IP Network Statistics

The system administrator can use the IP Networks Statistics tool to view reports about network operation.

Page 50

Local tools

5. DHCP Information

The system administrator can use the DHCP Information menu to view DHCP related information.

6. License Information

The system administrator can use the License Information menu to view license related information.

7. Certificate Information

The system administrator can use the Certificate Information to view certificate related information.

3. Using the Network Configuration submenu

When you select the Network Configuration option from the Local tools menu, network configuration data appears for your Avaya 1110 IP Deskphone. This tool is for administrator use only.

4. Using the Lock Menu

When you select the Lock Menu option from the Local tools menu, a Lock Menu submenu appears. This submenu provides access to tools used for controlling access to the Local tools menu itself or various

Local tools menu options. This tool is for administrator use only.

Page 51

Making a call

This section describes features associated with making a call. You can make a call from your Avaya 1110 IP Deskphone using any of the following methods:

• “Using Off-hook dialing” on page 51

• “Using On-hook Dialing” on page 52

• “Using Predial” on page 52

• “Using Ring Again” on page 53

• “Using Last Number Redial” on page 55

• “Using Speed Call” on page 56

• “Using System Speed Call” on page 57

Using Off-hook dialing

(Goodbye)

1. Lift the handset.

2. Dial the number.

3. To terminate the call, choose one of the following:

— Replace the handset into the cradle. — Press the Goodbye key.

Page 52

Making a call

Using On-hook Dialing

1. Leave the handset in the cradle.

2. Press the line (DN) key.

3. When the dial tone sounds, dial the number.

4. When the called party answers, lift the handset.

5. To terminate the call, choose one of the following:

(Goodbye)

— Replace the handset into the cradle. — Press the Goodbye key.

Using Predial

Use the Predial feature to enter, preview, and edit numbers before dialing.

To use Predial:

1. Without selecting the line key, enter the number to be dialed.

Page 53

Making a call

2. Choose one of the following:

To edit a Predial number:

Clear Delete

— Lift the handset to dial the number. — Press the line key (DN) to dial the

number.

3. If the Line key is used to dial the number, lift the handset when the called party answers.

1. Use the dialpad to enter the number.

2. Choose one of the following: — To erase all numbers, press the

Clear context-sensitive soft key.

Reenter the numbers to be dialed.

— To change one number at a time,

press the Delete context-sensitive soft key to backspace. Re-enter the number.

3. Press the line key to dial the number.

Using Ring Again

Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Deskphone rings when the person you called becomes available. Ring Again automatically redials the number.

Page 54

Making a call

To activate Ring Again:

1. Dial a number and receive a busy tone or no answer.

RngAgn

2. Choose one of the following: —Press the Ring Again context-

sensitive soft key.

— Enter the Ring Again Activate FF C.

To call a Ring Again party when you receive notification:

1. After receiving the notification ring, lift the handset.

RngAgn

2. Press the Ring Again context-sensitive soft key to automatically dial the number.

To deactivate Ring Again before notification:

Choose one of the following:

RngAgn

— Press the Ring Again context-

sensitive soft key a second time.

— Enter the Ring Again Deactivate

FFC.

Page 55

Making a call

Using Last Number Redial

Use the Last Number Redial feature to automatically redial the last dialed number.

To use Last Number Redial:

Choose one of the following:

1. To redial using the handset:

— Lift the handset. — Press the line (DN) key.

2. To redial without lifting the handset, press the line (DN) key twice (the last number dialed is automatically redialed).

Page 56

Making a call

Using Speed Call

Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers.

To store a Speed Call number:

SpcCtl

To make a Speed Call:

1. Press the Speed Call Controller context-sensitive soft key. The triangular icon flashes, indicating programming mode.

2. At the prompt: — Enter a one-, two-, or three-digit

code (0-999).

— If required, dial the access code. — Enter the telephone number

(internal, external or long-distance number).

3. Press the Speed Call Controller context-sensitive soft key again to save the code and number. The flashing icon turns off.

1. Lift the handset.

Page 57

Making a call

SpcCtl

2. Press the Speed Call Controller context-sensitive soft key.

3. Dial the Speed Call code to automatically dial the number.

Using System Speed Call

Use the System Speed Call feature to dial Speed Call co des that override dialing restrictions placed on your telephone.

To make a System Speed Call:

1. Lift the handset.

SScUsr SScCtl

2. Choose one of the following: — Press the System Speed Call

context-sensitive soft key.

— Press the System Speed Call

Controller (SScCtl) key.

3. Dial the Speed Call code to automatically dial the number.

Page 58

Answering a call

Each incoming call causes the telephone to ring and the Message Indicator lamp to flash.

To answer a call:

Lift the handset.

Note: Do not use the Line (DN) key to anwer a call.

While on an active call

This section describes the following features, available during an active call:

• “Placing a call on hold” on page 58

• “Transferring a call” on page 59

• “Using Timed Reminder Recall” on page 60

• “Using Call Park” on page 61

• “Recording a Calling Party Number” on page 63

• “Tracing a malicious call” on page 64

Placing a call on hold

Use the Hold feature to place an active call on hold.

Page 59

While on an active call

To place a call on hold:

Press the Hold key.

(Hold)

To retrieve a call on hold:

Press the line (DN) key.

Transferring a call

Use the Transfer feature to redirect a call to the appropriate person .

To transfer a call to a third party:

Trans

1. Press the Transfer context-sensitive soft key. The other party is put on hold and a dial tone sounds.

2. Dial the DN to which you are transferring the call.

3. When that number rings or a person answers, press the Transfer contextsensitive soft key to connect the calling party.

Page 60

While on an active call

To return to the original call, if the transfer is incomplete:

If the person called is not available, press the Line (DN) key to reconnect to the original call.

Using Timed Reminder Recall

Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered.

To use Timed Reminder Recall:

Trans

1. Press the Transfer context-sensitive soft key. The call is put on hold.

2. Dial the number to which you are transferring the call.

3. Choose one of the following to start the recall timer:

—Press the Transfer context-sensitive

soft key.

— Replace the handset before the

extension answers.

Note: If the transfer is complete, the recall timer stops.

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While on an active call

If the transferred call is not answered, your telephone rings:

1. Lift the handset to reconnect to the original caller.

Trans

(Goodbye)

2. Choose one of the following: —Press the Transfer context-sensitive

soft key and repeat the transfer.

— If the transfer is picked up while you

are on the line, press the Goodbye key to complete the transfer.

Using Call Park

Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park extension can be configured to automatically park most calls.

To park a call on the System Park DN or your own DN:

Park Park

During an active call, press the Park context-sensitive soft key twice.

Note: By default, the call is parked on your DN unless a System Park DN is enabled to automatically park calls on the system.

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While on an active call

To park a call on a DN other than the System Park DN or your own DN:

Park

1. Press the Park context-sensitive soft key.

2. Dial the DN where you want to park the call.

Park

3. Press the Park context-sensitive soft key.

To park a call using the SPRE code or FFC:

Trans Conf

1. Choose one of the following: —Press the Transfer context-sensitive

soft key.

— Press the Conference context-

sensitive soft key.

2. Dial the Call Park FFC.

3. To use an alternate DN from the System

Park DN or your own DN, dial the DN

where you want to park the call. Otherwise, proceed to step 4.

Page 63

While on an active call

Trans Conf

To retrieve a parked call:

Park

4. Choose one of the following: —Press the Transfer context-sensitive

soft key.

— Press the Conference context-

sensitive soft key.

1. Lift the handset.

2. Press the Park context-sensitive soft key.

3. Dial the DN where you parked the call. Note: If a parked call is not retrieved

within a specified period of time, it rings back to your telephone.

Recording a Calling Party Number

Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call.

To record a caller’s number for accounting purposes:

CParty

1. Press the Call Party context-sensitive soft key. The caller is placed on hold.

Page 64

While on an active call

2. Dial a charge account number or the caller’s number.

Note: For information on using the

Charge key, see “Charging a call or

charging a forced call” on page 77.

CParty

3. Press the Call Party context-sensitive soft key to return to the call.

Tracing a malicious call

Use the Call Trace feature to trace nuisance calls within your system.

Note: This is not a default feature. Contact your system administrator to configure this feature on your telephone.

To activate Call Trace:

Trans Conf

1. Choose one of the following: —Press the Transfer context-sensitive

soft key.

— Press the Conference context-

sensitive soft key.

2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect.

Note: Contact your system administrator for the Call Trace feature SPRE code.

Page 65

While away from your desk

You can use the following features when you are away from your desk:

• “Using Call Forward” on page 65

• “Using Internal Call Forward” on page 66

• “Using Remote Call Forward” on page 67

• “Securing your telephone” on page 69

Using Call Forward

Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is ringing, the call cannot be forwarded.

To forward your calls or change the forward number:

Fwd

1. Choose one of the following: —Press the Forward context-sensitive

soft key.

— Lift the handset and enter the Call

Forward All Calls Activate FFC.

2. Dial the DN where you want to forward your calls.

3. Press the Forward context-sensitive soft key.

Page 66

While away from your desk

To deactivate Call Forward:

Fwd

Choose one of the following:

To reinstate Call Forward to the same number:

Fwd Fwd

• Press the Forward context-sensitive soft key.

• Lift the handset and enter the Call

Forward All Calls Deactivate FFC.

Press the Forward context-sensitive soft key twice.

Using Internal Call Forward

Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls cannot be forwarded.

To forward internal calls:

1. Lift the handset and enter the Internal

Call Forward Activate FFC.

2. Dial the DN to which you are forwarding your internal calls.

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While away from your desk

3. Return the handset to the handset cradle.

To deactivate Internal Call Forward:

Lift the handset and enter the Internal

Call Forward Deactivate FFC.

Using Remote Call Forward

Use the Remote Call Forward feature (from any telephone other than your own) to forward calls to any telephone.

To activate Remote Call Forward:

1. Lift the handset.

2. If you are calling from a telephone outside the system, dial your direct system access number and wait for the dial tone.

3. Dial the Remote Call Forward Activate FFC to activate the feature.

4. Dial your Station Control Password. A dial tone sounds.

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While away from your desk

5. Choose one of the following: — Dial your DN.

— To forward calls to the previous call

6. Dial the number to which you are forwarding calls. If calls are forwarded to an invalid number, a fast busy signal sounds.

7. Press the # key.

To deactivate Remote Call Forward:

1. Lift the handset.

2. If you are calling from a telephone outside the system, dial the direct

system access number and wait for the

dial tone.

forward telephone number, press the # key. (Do not perform steps 6 and 7.)

3. Dial the Remote Call Forward

Deactivate FFC.

4. Dial your Station Control Password.

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While away from your desk

5. After you hear the dial tone, dial your DN.

6. Press the # key.

Securing your telephone

Use the Electronic Lock feature to prevent others from making calls from your telephone. The Electronic Lock feature is controlled using the corresponding Flexible Feature Codes (FFC) and your Station Control Password (SCPW).

To lock your telephone:

1. Lift the handset.

(Goodbye)

2. Dial the Electronic Lock Activate Flexible Feature Code (FFC).

3. Dial your Station Control Password.

4. Choose one of the following: — If you are dialing locally, press the

Goodbye key.

— If you are dialing the FFC remotely,

dial your DN.

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While away from your desk

To unlock your telephone:

1. Lift the handset.

2. Dial the Electronic Lock Deactivate FFC.

3. Dial your Station Control Password.

4. Choose one of the following:

(Goodbye)

— If you are dialing locally, press the

Goodbye key.

— If you are dialing the FFC remotely,

dial your DN.

Page 71

Talking with more than one person

Use the following features to enable conversations between more than two people:

• “Setting up a conference call” on page 72

• “Using Group Call” on page 73

Page 72

Talking with more than one person

Setting up a conference call

Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your telephone.

To set up a conference call:

Conf

If the person you attempt to add to the conference is una vailable:

(Goodbye)

1. While on a call, press the Conference context-sensitive soft key to place the party on hold. You hear a dial tone.

2. Dial the number of the person you want to add to the conference call. You can talk privately to the person you are adding at this time.

3. Press the Conference context-sensitive soft key a second time to conference all parties together.

1. Press the Goodbye key.

2. Press the line (DN) key to return to your original call

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Talking with more than one person

Using Group Call

Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer.

To call group members:

1. Lift the handset.

2. Enter the Group Call FFC. — The feature automatically calls all

group members.

— The telephone numbers of the group

members appear on the display as they answer.

Note 1: After everyone in the group has answered, only the person who made the group call can put the call on hold.

Note 2: When a person in your group is on a conference call or another group call, they are not connected to your group call.

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Talking with more than one person

To answer a group call:

1. Lift the handset. Note the following about notification tones:

— If you are on a call and receive three

— If you are on a call on another line

— If you are already on a conference

To end a group call:

Press the Goodbye key.

10-second tones, this is the notification of a group call on your current extension.

when a group call is made, you receive a long tone through the handset or speaker.

call or another group call, you do not receive notification of a group call.

(Goodbye)

Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.

Page 75

Working without interruption

This section describes the Activating Make Set Busy feature, which provides uninterrupted work time.

Note: Uninterrupted work time can also be obtained by forwarding your calls to another telephone number (see Using Call Forward on page 65) or directing your calls to your voice mailbox.

Activating Make Set Busy

Use the Make Set Busy feature to ma ke your telephone appear busy to all callers.

To activate Make Set Busy:

Lift the handset and enter the Make Set

Busy Activate FFC.

To deactivate Make Set Busy:

Lift the handset and enter the Make Set

Busy Deactivate FFC.

Page 76

Additional call features

Contact your system administrator to determine if the following call features are available on your telephone.

• “Using Call Page Connect to make an announcement” on page 76

• “Charging a call or charging a forced call” on page 77

• “Using Enhanced Override” on page 80

• “Using Forced Camp-on” on page 81

• “Overriding a busy signal” on page 83

• “Using Privacy Release” on page 83

• “Using Radio Page” on page 84

Using Call Page Connect to make an announcement

Use the Call Page Connect feature to make an announcement over a paging system.

Note: A Page key on an attendant console override s and disconnects the telephones. The telephones must reaccess the page trunk.

To connect to Call Page:

1. Lift the handset.

2. Dial the Page Trunk Access Code to complete the connection to the page system.

3. Make your announcement.

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Additional call features

4. Press the Goodbye key

(Goodbye)

Charging a call or charging a forced call

Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls.

T o cha rge a lo cal or long-distance call to an account before you dial:

1. Lift the handset.

Charge

2. Choose one of the following: — Press the Charge context-sensitive

soft key.

— Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. When the dial tone sounds, dial the number.

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Additional call features

To charge a call in progress:

Trans Conf

Charge

1. Choose one of the following: —Press the Transfer context-sensitive

soft key.

— Press the Conference context-

sensitive soft key.

2. Choose one of the following: — Press the Charge context-sensitive

soft key.

— Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. Press the line (DN) key to return to the call.

To charge a call to an account when you transfer a call:

Trans

1. Press the Transfer context-sensitive soft key. The call is on hold.

Page 79

Additional call features

Charge

Trans

2. Choose one of the following: — Press the Charge context-sensitive

soft key.

— Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. After the dial tone, dial the number to which you are transferring the call.

5. Press the Transfer context-sensitive soft key when you hear the telephone ring.

Note: You can talk privately to the person at the transfer number before you press the Transfer context-sensitive soft key.

To charge a call to an account when you add someone to a conference call:

Conf

1. Press the Conference context-sensitive soft key. The call is placed on hold.

Page 80

Additional call features

Charge

Conf

2. Choose one of the following: — Press the Charge context-sensitive

soft key.

— Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. Dial the number of the person you want to add to the conference.

5. Press the Conference context-sensitive soft key.

Using Enhanced Override

Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhance d Override to make a call or a consultation call, such as placing a call on hold and calling another party.

To use Enhanced Override:

You receive a busy signal after dialing a telephone number.

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Additional call features

1. Enter the Override FFC to initiate a Forced Camp-on.

— If either person on the call

disconnects at this time, you receive an overflow (fast busy or engaged) signal.

EnhOvr

(Goodbye)

2. Enter the Override FFC again. — The other two people on the call

receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two people remain connected.

3. To terminate the call, press the

Goodbye key.

Using Forced Camp-on

Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconn ects from its current call.

To use Forced Camp-on:

You receive a busy signal after dialing a telephone number.

Page 82

Additional call features

1. Enter the Override FFC, to initiate a Forced Camp-on.

Note: The person you called receives a tone, and you receive a ring signal or a busy signal, depending on the options chosen. You are now camped-on to the number you dialed.

2. Return the handset to the cradle. — When the person you called finishes

their call, your telephone automatically dials the number and both telephones ring.

Answering a call camped-on to your ex te n si on :

When your telephone rings, lift the handset.

Note: You can program your telephone for either Camp-on or Call Waiting, but not both.

Page 83

Additional call features

Overriding a busy signal

Use the Override feature to override a busy signal and interrupt another call.

To override a busy signal:

You receive a busy signal after dialing a telephone number.

1. Enter the Override FFC. — The people in the targeted call

receive a tone for approximately 1 second. After Override joins you to their call, a short tone repeats every 16 seconds.

2. To terminate the call, press the

(Goodbye)

Goodbye key.

Using Privacy Release

Use the Privacy Release feature to enable one or more people who share your DN to join a call.

Page 84

Additional call features

To use Privacy Release in an established state:

PrvRls

Press the Privacy Release context-sensitive soft key during a call.

— People can join the call by pressing

the shared number (DN) key on their telephone (Multiple Appearance DN feature).

Using Radio Page

Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any telephone.

To use Automatic Preselection (Meet-me page):

1. Lift the handset.

2. Dial the Radio Paging Access FFC. — The paging tone sounds (two beeps

followed by a dial tone).

3. Dial the number of the party you want to page.

— After dialing, the ringback tone

sounds.

Note: The paged person can use any telephone to enter a Radio Paging

Answer FFC, plus their own DN number.

Page 85

Additional call features

4. If your call goes unanswered for a preset time period and a 15-second high-

(Goodbye)

pitched tone sounds followed by silence, press the Goodbye key or replace the handset.

To use Automatic Post-selection:

The called party is either busy on the telephone or away from their desk. To page the called party, you do not need to redial the number of the called party.

RadPag

(Goodbye)

1. Press the Radio Page context-sensitive soft key.

— A special dial tone sounds.

2. Dial the Radio Paging Access FFC. — The ringback tone sounds. Note: The paged person can use any

telephone to enter a Radio Paging

Answer FFC, plus their own DN number.

3. If your call goes unanswered for a preset time period and a 15-second highpitched tone sounds, followed by silence, press the Goodbye key or replace the handset.

Page 86

Additional call features

To answer a Radio Page:

If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in M eet-me mod e, you can answer the page call from any telephone.

1. Lift the handset.

2. Dial the Radio Paging Answer FFC. — The paging tone sounds.

3. Dial your own DN to connect to the paging caller. If the caller has disconnected, a steady high-pitched (number unavailable) tone sounds.

Page 87

Additional phone features

The following features are described in this section:

• “Secure Communication” on page 87

• “Using Virtual Office” on page 87

• “Using Media Gateway 1000B” on page 98

Secure Communication

Your Avaya 1110 IP Deskphone supports secure communication with other Avaya IP Deskphones by encrypting your calls using a Pre-Shared Key (PSK). If the PSK feature is enabled on both Avaya IP Deskphones, a PSK security icon (:) is displayed on the LCD screen when a secure communication link is established. Consult your system administrator to find out if this feature is enabled on your IP Deskphone.

Using Virtual Office

The Virtual Office feature provides a service you can use while you are away from your desk to transfer calls, and all your office telephone features, to a remote telephone. Virtual Office makes this possible by allowing you to use another IP Deskphone (the Remote phone) to log in to your own home or office IP Deskphone (the Office phone). After you log in, you can access the DNs, key layout, and voicemail features that are configured on your own home or office IP Deskphone.

To use Virtual Office, you need your DN and preconfigured Station Control Password (SCPW). You must activate Virtual Office on your Office phone before you can connect to it from a Remote phone. See

“Logging in to Virtual Office” on page 89.

Note: Consult your system administrator to verify if the Virtual Office feature is available for your use.

Page 88

Additional phone features

You can use an IP Deskphone as a Remote phone to connect to your Avaya 1110 IP Deskphone even if it is a different IP Deskphone model.

Table 7 shows the IP Deskphones on which you can use Virtual Office to

connect to your Avaya 1110 IP Deskphone.

Table 7: Virtual Office connection availability

IP Deskphone model Possible to log in to the 1110?

Avaya 1110 IP Deskphone Yes Avaya 1120E IP

Yes, with restrictions

Deskphone Avaya 1140E IP

Yes, with restrictions

Deskphone Avaya 1150E IP

Deskphone Avaya 1165E IP

Yes, with extra key restrictions

Deskphone Avaya 1210 IP Deskphone Yes, with extra key restrictions Avaya 1220 IP Deskphone Yes, with extra key restrictions Avaya 1230 IP Deskphone Yes, with extra key restrictions IP Phone 2001 Yes IP Phone 2002 Yes, with restrictions IP Phone 2004 Yes, with restrictions Avaya 2007 IP Deskphone Yes, with restrictions Avaya 2033 IP Conference

Yes, with restrictions

Phone Avaya 2050 IP Softphone Yes, with restrictions

Note 1: When logged into an Avaya 1110 IP Deskphone from another IP Deskphone using Virtual Office, your IP Deskphone is limited to the features available on the Avaya 1110 IP Deskphone.

Note 2: A Virtual Office login to an Avaya 1110 IP Deskphone from another IP Deskphone is blocked in certain situations. Consult your system administrator.

Page 89

Additional phone features

Logging in to Virtual Office

If the IP Deskphone is configured for Virtual Office, the Virtual soft key is displayed, as shown in Figures 7.

Figure 7: Virtual Soft key — small phone

Page 90

Additional phone features

To activate Virtual Office from this IP Deskphone on your Office IP

1. Press the Virtual Soft key.

2. At the prompt, enter your user ID.

3. Press the Enter key.

4. At the prompt, enter the home Station

Control Password (SCPW).

A successful login transfers all the features, time, date, and tones to your Remote telephone from your Office telephone.

Note 1: If the user ID is not found locally , the message “Locating Remote Server” is displayed.

Note 2: After three failed login attempts, wait 1 hour before attempting to log in again, or contact your system administrator to reset your password.

Note 3: Your Virtual Office session expires after a fixed period of time, (determined by your system administrator).

Deskphone:

Using Virtual Office on your Remote telephone

Because the display characteristics, including size, vary from one IP Deskphone model to the next, your Office Avaya 1110 IP Deskphone

Page 91

Additional phone features

display is different on each Remote phone. Figures 8 to 10 show LCD displays of various IP Deskphones when they are logged on to an Avaya 1110 IP Deskphone using Virtual Office.

Figure 8 shows an Avaya 1120E IP Deskphone logged in as a Remote

phone to an Avaya 1110 IP Deskphone Office phone.

Figure 8: Avaya 1120E IP Deskphone logged in to an Avaya 1110 IP Deskphone

Page 92

Additional phone features

Figure 9 shows an Avaya 1140E IP Deskphone logged in as a Remote

phone to an Avaya 1110 IP Deskphone Office phone.

Figure 9: Logged in to an Avaya 1110 IP Deskphone using an Avaya 1140E IP Deskphone

Page 93

Additional phone features

Figure 10 shows an Avaya 2050 IP Softphone logged in as a Remote

phone to an Avaya 1110 IP Deskphone Office phone.

Figure 10: Logged in to an Avaya 1110 IP Deskphone using an Avaya 2050 IP Softphone

Note 1: On the displays of the IP Phone 2002, IP Phone 2004, Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone, and Avaya 2050 IP Softphone, the feature keys remain empty (except for the appearance of your DN), because your Avaya 1110 IP Deskphone does not support feature keys.

Note 2: A User information line appears on all displays listing the number of your office telephone.

Using Virtual Office on your Office telephone

Figure 11 shows the Avaya 1110 IP Deskphone display when the phone

is logged out due to remote access.

Page 94

Additional phone features

Figure 11: Office phone displays the message Logged Out

When activated for Virtual Office by a Remote telephone, your Office telephone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone. If you do not disconnect the remote login, your Virtual Office session expires af ter a fixed per iod of time, determined by your system administrator.

Page 95

Additional phone features

To regain operation of a telephone being used for Virtual Office:

Choose one of the following:

— To completely disconnect your

Home

Vrtual

Office telephone from the Remote telephone:

a. Press the Home context-sensitive

soft key.

b. Enter your User ID and password

(this logs the Office telephone back on to your office network).

— Press the Virtual context-sensitive

soft key to log in to another IP Deskphone, and your telephone becomes a Remote telephone.

Logging out of Virtual Office

To log out of Virtual Office, press the Virtual soft key.

Automatic log out from Virtual Office

Your remote Virtual Office IP Deskphone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity. When automatic logout is about to occur, the following message is displayed on the IP Deskphone: "Logout phone now?"

Press Yes to allow the IP Deskphone to log out of Virtual Office or press

No to remain logged in to Virtual Office and reset the IDLE timer. If no key

is pressed, the IP Deskphone logs out of Virtual Office.

Emergency calls on your Remote IP Deskphone

If you make an emergency call while logged in to Virtual Office on a Remote IP Deskphone, the call is placed to the local emergency service, not to your home office emergency service.

Note: Some IP Deskphones are configured as Virtual Office-only telephones and have no assigned DN. However, these IP

Page 96

Additional phone features

Deskphones can still be used to make emergency calls. “Emergency Calls only“ is displayed on the IP Deskphone display when not logged in to Virtual Office. When the phone goes off-hook, dial tone is available for emergency calls only. All other calls are restricted.

Troubleshooting Virtual Office

Virtual Office can display error messages on-screen. Table 8 lists error messages and describes actions to correct the causes.

Table 8: Troubleshooting Virtual Office (Part 1 of 3)

Displayed Message Probable Cause Actions

Busy, try again Remote IP

Deskphone is active (not idle).

ACD is logged in. Log out ACD IP

Make Set Busy is inactive on ACD IP Deskphone.

Invalid ID (1) Incorrect User ID

entered. User ID is not in

Gatekeeper database.

Invalid ID (2) Incorrect User ID

entered.

Wait for remote IP Deskphone to become idle and try again.

Deskphone before Virtual Office from another IP Deskphone.

Configure Make Set Busy active on ACD IP Deskphone.

Enter correct User ID.

Notify system administrator.

Enter correct User ID.

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Additional phone features

Table 8: Troubleshooting Virtual Office (Part 2 of 3)

Displayed Message Probable Cause Actions

Invalid ID (3) Incorrect User ID

entered. User ID in

Gatekeeper database points to originating Call Server.

Locked from Login Three failed attempts

to enter the correct Station Control Password.

Permission Denied (1)

Remote telephone has no Station Control Password.

Permission Denied (3)

Incorrect User ID entered.

Remote telephone has no Station Control Password.

Permission Denied (4)

Incorrect User ID entered.

Enter correct User ID.

Notify system administrator.

Wait one hour for the lock to clear automatically, or notify system administrator to clear lock.

Notify system administrator.

Enter correct User ID.

Notify system administrator.

Enter correct User ID.

Attempt to log in to a remote IP Phone 2004 or Avaya 2050 IP Softphone from an Avaya1110IP Deskphone (some restrictions apply).

Go to an IP Phone 2004 or Avaya 2050 IP Softphone and try again, or consult your local system administrator.

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Additional phone features

Table 8: Troubleshooting Virtual Office (Part 3 of 3)

Displayed Message Probable Cause Actions

Permission Denied (6)

Server Unreachable (1)

Server Unreachable (2)

VOUD configured on TNRemote IP

Incorrect User ID entered.

Incorrect Station Control Password entered.

Network problem. Notify system

Deskphone does not have VOUA Class of Service.

Enter correct User ID.

Select Retry, and try again with the correct Station Control Password.

administrator if the problem persists.

Notify system administrator.

Using Media Gateway 1000B

The Media Gateway 1000B (MG 1000B) provides a means of extending CS 1000 Release 4.5 features to one or more remotely located branch offices using the Branch Office feature. A branch office is a remote location in the network where IP Deskphones, PSTN access, and TDM telephones are located. Contact your system administrator to see if these functions are available for your use.

The Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local Mode.

Normal Mode

The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode, you can check Local Mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode. After testing, you can return to

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Normal Mode (see “Using Resume Normal Mode” on page 100) or by waiting for 10 minutes.

Local Mode

If the WAN connection fails, the IP Deskphone loses communication with the Main Office Telephone Preference Service (TPS). It then registers with the MG 1000B and receives telephone services from the MG 1000B. When in Local Mode, the telephone displays the message LOCAL MODE.

This section provides more information on the following topics:

• Using Test Local Mode

• Using Resume Normal Mode

• Troubleshooting MG 1000B

Using Test Local Mode

Use Test Local Mode to check Local Mode functionality (make and receive telephone calls). Test Local Mode is useful when provisioning has changed for an IP Deskphone on an MG 1000B Controller.

(Services)

1. Press the Services key.

2. Press the Up/Down navigation keys to scroll up or down, and then highlight

Test Local Mode.

3. Press the Enter key (the telephone resets and registers back to the Main Office).

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Additional phone features

Using Resume Normal Mode

Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality.

Note: If you do not use the Resume Normal Mode command after testing, the telephone automatically returns to Normal Mode in 10 minutes.

1. Press the Services key.

(Services)

2. Press the Up/Down navigation key to scroll and highlight Resume Normal

Mode.

3. Press the Enter key (the telephone registers back to the main office).

Troubleshooting MG 1000B

The MG 1000B can display error messages on-screen. Tabl e 9 lists error messages and describes actions to correct the causes.

Table 9: Troubleshooting MG 1000B (Part 1 of 2)

Display Message Probable Cause Actions

Local Mode Test Local Mode.

Network problem.

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Press the Services key, and then select Resume Normal Mode.

Contact system administrator if problem persists.

Avaya 1110 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Revision history

Contents

About the Avaya 1110 IP Deskphone

Basic features

Telephone controls

Telephone display

License Notification

Call features and Flexible Feature Codes

Audio and text message broadcast

Security features

Using Encrypted Calling

Managing your Station Control Password (SCPW)

Entering and editing text

Entering text using the dialpad

Editing text using the soft keys

Entering text using the USB keyboard

Connect the components

Before you begin

Telephone features

Telephone Options

Volume adjustment...

Contrast adjustment

Language...

Date/Time...

Local Dialpad Tone

Set Info

Diagnostics

Ring type...

Call timer

Live Dial Pad

Caller ID display order

Normal mode indication

Local tools

1. Using the Preferences submenu

1. Contrast

2. Languages...

3. Backlight Timer

2. Using the Local Diagnostics submenu

1. IP Set&DHCP Information

2. Network Diagnostic Tools

3. Ethernet Statistics

4. IP Network Statistics

5. DHCP Information

6. License Information

7. Certificate Information

3. Using the Network Configuration submenu

4. Using the Lock Menu

Making a call

Using Off-hook dialing

Using On-hook Dialing

Using Predial

Using Ring Again

Using Last Number Redial

Using Speed Call

Using System Speed Call

Answering a call

While on an active call

Placing a call on hold

Transferring a call

Using Timed Reminder Recall

Using Call Park

Recording a Calling Party Number

Tracing a malicious call

While away from your desk

Using Call Forward

Using Internal Call Forward

Using Remote Call Forward

Securing your telephone

Talking with more than one person

Setting up a conference call

Using Group Call

Working without interruption

Activating Make Set Busy

Additional call features

Using Call Page Connect to make an announcement

Charging a call or charging a forced call