Avaya 1110 User Manual

Avaya 1110 IP Deskphone User Guide

Avaya Communication Server 1000

Document Status: Standard Document Version: 07.01 Part Code: NN43110-101

Date: October 2010

Notices

While reasonable efforts have been made to ensure that the information in this docum ent is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

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Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/

support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/

LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA

SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTW ARE (HEREINAFTER REFERRED T O INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party . Avaya is a registered

trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Revision history

October 2010

Standard 07.01. This document is up-issued to support Unistim

5.0 and Avaya Communication Server 1000 Release 7.5.

June 2010

Standard 06.01. This document is up-issued to support Communication Server 1000 Release 7.0.

October 2009

Standard 05.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5.

June 2009

Standard 04.02. This document is up-issued to support Nortel Communication Server 1000 Release 6.0.

Revision history

May 2009

Standard 04.01. This document is up-issued to support Nortel Communication Server 1000 Release 6.0.

April 2008

Standard 03.03. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 for UNIStim 3.0.

May 2007

Standard 02.01. This document is issued to support Nortel Communication Server 1000 Release 5.0.

Revision history

March 2007

Standard 01.01. This document is issued to support Communication Server 1000 Release 4.5. This is the first publication of this document.

About the Avaya 1110 IP Deskphone . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 18

Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 18

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using Encrypted Calling . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Managing your Station Control Password (SCPW) . . . . . 19

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Entering text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . 22

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 22

Contents

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 24

Connect the components . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Volume adjustment... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Contrast adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Language... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Date/Time... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Local Dialpad Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Set Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Contents

Ring type... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Call timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Live Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Caller ID display order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Normal mode indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Local tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

1. Using the Preferences submenu . . . . . . . . . . . . . . . . . . . . 45

1. Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

2. Languages... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

3. Backlight Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

2. Using the Local Diagnostics submenu . . . . . . . . . . . . . . . . 48

1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . . . . . . 49

2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . 49

3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 49

5. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

6. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

7. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . . 50

3. Using the Network Configuration submenu . . . . . . . . . . . . 50

4. Using the Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using On-hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Contents

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 60

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 63

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 65

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Talking with more than one person . . . . . . . . . . . . . . . . . . 71

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 75

Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using Call Page Connect to make an announcement . . . . . . 76

Charging a call or charging a forced call . . . . . . . . . . . . . . . . 77

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Contents

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Secure Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 89

Using Virtual Office on your Remote telephone . . . . . . . . 90

Using Virtual Office on your Office telephone . . . . . . . . . 93

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 95

Automatic log out from Virtual Office . . . . . . . . . . . . . . . . 95

Emergency calls on your Remote IP Deskphone . . . . . . . 95

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . . 96

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . . 98

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 100

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 100

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 102

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 102

Station Control Password . . . . . . . . . . . . . . . . . . . . . . . . . 104

Accessing External Server Applications . . . . . . . . . . . . . 106

Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 107

Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Services and Telephone Options menus . . . . . . . . . . . . . . . 110

Regulatory and safety information . . . . . . . . . . . . . . . . . . 113

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 115

Contents

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 117

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Contents

About the Avaya 1110 IP Deskphone

The Avaya 1110 IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) thro ug h an Ethe rne t connection.

Basic features

Your Avaya 1110 IP Deskphone supports the following:

• four context-sensitive soft keys providing access to a maximum of 10 features

For information about context-sensitive soft keys, see Avaya Features and Services Fundamentals (NN43001-106).

Context-sensitive soft keys are Avaya Communication Server dependent. Some Avaya 1110 IP Deskphones may not be configured to support context-sensitive soft key functionality. Contact your site administrator for further details.

• pixel-based LCD screen, backlit, with adjustable contrast

• speaker for on-hook listening and on-hook dialing

• volume control keys for adjusting ringer, speaker, and handset volume

• three call-processing fixed keys: —Line —Hold — Goodbye

• three specialized feature keys: — Message/Inbox — Services — Expand

• integrated 10/100 Ethernet switch for shared PC access

About the Avaya 1110 IP Deskphone

• automatic network configuration

• hearing aid compatibility Note: Wideband audio is not supported on the Avaya 1110 IP

Deskphone. Note: Some features are not available on all telephones. Consult

your system administrator to verify which features are available for your use.

Figure 1 shows the controls of your Avaya 1110 IP Deskphone.

Figure 1: Avaya 1110 IP Deskphone

About the Avaya 1110 IP Deskphone

Telephone controls

Table 1: Telephone controls

Note: In some geographic regions, the Avaya 1110 IP Deskphone is offered with key caps that have English text labels. Text in parentheses indicates labels appear ing on the key caps, for example, (Services).

Fwd

More...

(Volume +)

(Volume -)

Context-sensitive soft keys are located

below the LCD display area. The LCD label above each context-sensitive soft key changes based on the call state or active feature.

When a triangle appears before a contextsensitive soft key label, the feature associated with the context-sensitive soft key is active.

Press the More key to access the next layer of context-sensitive soft keys.

Use the Volume control buttons to adjust the volume of the ringer, handset and speaker. Press the top button to increase the volume, and press the bottom button to decrease volume.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.

About the Avaya 1110 IP Deskphone

Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections.

In many cases, you can use the Enter key instead of the Select context-sensitive soft key.

Use the Line (DN) key to access the single line and activate on-hook dialing. No status

(Line)

icon or LED is provided.

Press the Hold key to put an active call on hold. Press the Hold key again to return to

(Hold)

the caller on hold.

Use the Expand key to access external server applications.

(Expand)

Use the Goodbye key to terminate an active call.

(Goodbye)

When a message is waiting, the red Visual

Alerter/Message Waiting indicator flashes.

Also, when the ringer sounds, this indicator flashes. The flash cadence for each alert is different.

Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook.

(Services)

About the Avaya 1110 IP Deskphone

When your Avaya 1110 IP Deskphone firmware is being updated, the blue Feature

Status Lamp flashes.

Note: To find out if additional features are supported, contact your administrator.

Press the Services key once to access the following server-based options:

• Telephone Options: — Volume adjustment... — Contrast adjustment — Language... — Date/Time... — Local Dialpad Tone — Set Info — Diagnostics — Ring type... — Call timer — Live Dial Pad — Caller ID display order — Normal mode indication

• Password Admin: — Station Control Password Note: The Password Admin menu may

not be available on all Avaya 1110 IP Deskphones. Consult your system administrator.

About the Avaya 1110 IP Deskphone

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)

Note: Press the Services key to exit from any menu or menu item.

Press the Services key twice to access the

(Services)

following telephone-based (local) options:

• 1. Preferences

(Services)

(Msg/Inbox)

• 2. Local Diagnostics

• 3. Network Configuration

•4. Lock Menu Note 1: Access to these local options

can be password protected. If you press the Services key twice and a password prompt appears, contact your system administrator.

Note 2: Press the Cancel context- sensitive soft key to exit from any menu or menu item.

Press the Message/Inbox key to access your voice mailbox.

Note: This function may not be available on all Avaya 1110 IP Deskphones; consult your system administrator.

About the Avaya 1110 IP Deskphone

Telephone display

Table 1 shows the LCD screen of your Avaya 1110 IP Deskphone.

Figure 2: Avaya 1110 IP Deskphone LCD screen

The LCD screen on your Avaya 1110 IP Deskphone co nsis ts of two basic display areas:

• The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time (or call timer, if provisioned in the Telephone Options menu), and telephone information.

• The lower display area is for context-sensitive soft key labels.

License Notification

Notify your system administrator if your IP Deskphone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision the phone. For information abou t pr ov isio nin g th e IP Deskphones, see Avaya Communication Server 1000 IP Deskphones Fundamentals (NN43001-368).

About the Avaya 1110 IP Deskphone

Call features and Flexible Feature Codes

Some features are not available on all IP Deskphones. Call features and Flexible Feature Codes (FFCs) must be assigned to your IP Deskphone and supported by system software. Contact your system administrator to configure these features and codes on your IP Deskphone. Use table

“Flexible Feature Codes (FFC)” on page 107 to record the FFCs that your

system administrator assigns to your phon e.

Audio and text message broadcast

The Avaya 1110 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news and weather bulletins. The message can be pre c e ded by an aud i o ale rt (a series of beeps).

The Avaya 1110 IP Deskphone supports the following special messages:

• top line: up to three lines of text. The displays of the first two lines alternate; the third line displays continuously

• audio: an audio message streams to the telephone

When an audio message starts, the Interrupt Screen displays. While the audio message plays, you can switch to your handset or headset to liste n to the message. Depending on the priority of the message, the message can barge-in during an active telephone cal l, during an incoming call alert, or when another message is playing.

You can also cancel the audio using the following methods:

• if listening on the speaker, pressing the Handsfree key

• if listening on the handset, placing the handset on hook

• if listening on the headset, pressing the Headset key

• by pressing the Cancel soft key

• by pressing any Line or Feature key

About the Avaya 1110 IP Deskphone

Security features

The following security features are available on your Avaya 1110 IP Deskphone:

• Using Encrypted Calling

• Connect the components

Using Encrypted Calling

Your Avaya 1110 IP Deskphone supports secure communication using SRTP media encryption. If the feature is enabled, a security icon (q) is displayed on the screen when your call is secured using SRTP media encryption. Contact your system administrator to find out if this feature is available for your use.

Managing your Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your IP Deskphone

• Password-protected IP Deskphone features (for example, Personal Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your system administrator for detailed inform ation.

To change your password (SCPW):

1. Press the Services key.

(Services)

About the Avaya 1110 IP Deskphone

2. Press the Up/Down navigation keys to scroll up or down, and highlight

Password Admin.

3. Press the Enter key.

4. Use the dialpad to enter your password at the prompt.

5. Press the Up/Down navigation keys to scroll up or down, and highlight New

Password.

6. Press the Enter key.

7. Use the dialpad to enter the new password.

8. Press the Enter key to accept the new password.

If you are locked out of your Avaya 1110 IP Deskphone, or if you forget your SCPW, contact your system administrator.

Note: The default configuration for Password Protection is off.

About the Avaya 1110 IP Deskphone

To turn Password Protection on or off:

1. Press the Directory key.

2. Press the Up/Down navigation keys to scroll up or down, and highlight Change

Protection Mode.

3. Use the dialpad to enter your password (if Password Protection is enabled).

Enter

Yes No

Done

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to highlight one of the following:

— Enable Password Protection — Disable Password Protection

6. Choose one of the following soft keys: — Yes to accept the selection — No to return to the Directory menu

7. Press the Done soft key.

Entering and editing text

You can enter and edit text on your Avaya 1110 IP Deskphone using the following methods:

• “Connect the components” on page 25

• “Editing text using the soft keys” on page 22

• “Connect the components” on page 25 The use of any of these methods for text entry depends on the applica-

tion. Table 2 shows the applications and input devices that you can use for text entry.

Table 2: Application text entry

For: Use:

Call Server-related applications (for example, changing feature key labels, adding personal directory entries, or dialing)

Graphical applications USB keyboard Local Tools menu USB keyboard

Dialpad USB keyboard for numeric

entries only

Dialpad for numeric entries

Entering text using the dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List.

For example, if you want to use the letter A, press the number 2 key once. If you want the letter C, press the number 2 key three times.

Note: No letters are associated with the number 1 or the 0 keys.

Editing text using the soft keys

Entering and editing text

You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List.

To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory.

To edit text with the soft keys:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to perform.

4. If the character you want is not visible, press the More soft key to access the next layer of soft keys.

5. To add non-alphanumeric symbols, press the Symbol soft key, and perform the following:

a. Press the Up navigation key to access the symbols. b. Press the Left/Right navigation keys to move to a specific

symbol.

c. Press the Choose soft key to select a symbol.

6. Press the Next soft key to submit your changes.

Table 3 describes the soft key editing functions on your Avaya 1110 IP Deskphone.

Table 3: Editing soft key description (Part 1 of 2)

Key Description

Cancel Action is cancelled. Choose Select a non-alphanumeric symbol (available

only after the Symbol soft key is selected). Clear Clear the input field. Case Switch the next character to either uppercase

or lowercase. Delete Backspace one character.

Entering and editing text

Table 3: Editing soft key description (Part 2 of 2)

Key Description

Done/Select/Enter Meaning depends on application.

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.

For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #. Other characters are ignored.

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the phone. Table 4 shows the function keys and their associated action during phone calls.

Table 4: USB keyboard function keys during phone calls

Function key Action

f1 Go to Handsfree mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit

Connect the components

Before you begin

CAUTION Damage to Equipment

Do not plug your Avaya 1110 IP Deskphone into a regular or ISDN telephone jack. This results in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your phone into a 10/100BaseT Ethernet jack.

CAUTION

Your Avaya 1110 IP Deskphone is designed for use in an indoor environment only.

Connect the components

Figure 3: Release the phone from the stand

WARNING Your Avaya 1110 IP Deskphone is shipped with its stand locked in position. To release the phone from the stand, press the Wall-Mount lever (see Figure 3) and gently rotate the phone away from the stand a little. When you’re sure the phone is released from the stand, press the Tilt lever and fully rotate the phone away from the stand.

Wall-mount lever

Use the following steps to connect the components of your phone.

1. Remove the stand cover. Pull upward on the center catch (see

Figure 4) and remove the stand cover from the stand base. The

cable routing tracks are now accessible in the stand base (see

Figure 5).

Figure 4: Remove the stand cover

Connect the components

2. Connect the AC power adapter (optional). Connect the AC power adapter (not supplied) to the AC adapter jack in the bottom of the phone (see Figure 5). Form a small bend in the cable, and then thread the adapter cord through the channel in the stand base. Plug the AC power adapter into the nearest AC power outlet.

Note: Your Avaya 1110 IP Deskphone supports both AC power and Power over Ethernet (PoE), including IEEE 802.3af standard power. To use AC power, use only the Avaya-approved AC power adapter (RoHS Global Power Supply, PEC #: N0089601), which can be ordered separately. To use Power over Ethernet (PoE) power, your connected LAN must support PoE; an AC power adapter is not required.

Connect the components

Figure 5: Avaya 1110 IP Deskphone connections

3. Install the handset. Plug the end of the handset cord with the short straight section into the handset. Plug the end of the handset cord with the long straight section into the handset jack on the back of the phone (see Figure 5) marked with the symbol in the cord, and then thread it through the channel in the stand base marked with the symbol on the right-hand side of the stand base (see Figure 4).

4. Install the LAN Ethernet cable. Plug one end of the supplied LAN Ethernet cable into the LAN ethernet port on the back of your phone (see Figure 5) marked with the symbol % and thread the cable through the channel in the stand base marked with the symbol %. Connect the other end of the cable to your LAN Ethernet connection.

5. Install the PC Ethernet cable (optional). If you are connecting your PC Ethernet through the phone, plug one end of the PC Ethernet cable (not supplied) into the PC ethernet port on the back of your phone (see Figure 5) marked with the symbol ( and thread the cable through the channel in the stand base marked with the symbol

+ so that it exits in the handset cord channel

+. Form a small bend

Connect the components

(. Plug the other end of the cable into the LAN port on the back of

your PC.

Figure 6: Cable routing tracks and mounting holes

Method A

Method B

6. Wall-mount your phone (optional). Your Avaya 1110 IP Deskphone can be mounted either by: (Meth od A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45 cord (not supplied).

Complete steps 1-5, as needed, before you wall-mount your phone:

Method A: Using the stand cover (part removed in step 1), mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone. Four small pins on the bottom of the stand cover make marks on the wall. Use the marks as a guideline for installing the wall-mount screws (not supplied). Install the screws so that they protrude 3 mm (1/8 inch) from the wall, and then position the phone stand mounting holes (as shown in Figure 6, Method A) over the screw heads. You may need to remove the phone from the wall to adjust the lower screws. When the lower screws fit snugly, tighten the top screws.

Method B: Attach the 15-cm (6-inch) CAT5e cable (not supplied), position the phone stand mounting hole s (shown in Figure 6, Method B) over the mounting rivets, push the phone onto the mounting rivets and down, to lock the phone into position.

Connect the components

7. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear an audible click.

8. Put the phone in the wall-mount position. If you wall-mounted your phone, put it in the wall-mount position by pressing the Tilt Lever and pushing the phone towards the stand until the phone is nearly par allel with the stand. Release the Tilt Lever and continue to gently push the phone towards the stand until you hear an audible click (from the Wall-Mount lever). Ensure the phone is securely locked in position.

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