Avaya 1100, 1200 Notice

Product Correction Notice # 1901S
SIP SW R4.3.2

PCN Template Rev Date: 08 June 2012

© 2012 Avaya Inc. All Rights Reserved.

Avaya – Proprietary & Confidential.

Use pursuant to the terms of signed agreements or Avaya

policy. All other trademarks are the property of their owners.

Page 1 of 5

All trademarks identified by the ® or TM are

registered trademarks or trademarks,

respectively, of Avaya Inc.

Product Correction Notice (PCN)

Issue Date:

Supplement Date:

30-Aug-2013

Archive Date:

31-Aug-2014

PCN Number:

1901S

SECTION 1 - CUSTOMER NOTICE

Products

affected by this

PCN:

Avaya is pleased to announce the availability of SIP Software Release 4.3 Service Pack 2 (SIP 4.3.2) for
the 1100 Series and 1200 Series IP Deskphone models that support SIP software.

The following Avaya IP Deskphones are within scope of this PCN since they support SIP 4.x Software:
1120E (NTYS03xxE6), 1140E (NTYS05xxE6), 1165E (NTYS07xxE6), 1220 (NTYS19xx70E6), 1230
(NTYS20xx70E6) IP Deskphones. Note that the 1165E is not supported on all Avaya Communication
Server platforms, as noted in the following list. SIP Software Release 4.3 Service Pack 2 is compatible
with the following call servers:

Avaya IP Office Release 9.0 (1220, 1230, 1120E, 1140E IP Deskphones only)
Avaya Branch Gateway B5800 Release 6.2 (1220, 1230, 1120E, 1140E IP Deskphones only)
Avaya CS1000 Release 7.0, 7.5, and 7.6. (1220, 1230, 1120E, 1140E, 1165E IP Deskphones)
Avaya CS2100 Release SE13 and SE16. (1220, 1230, 1120E, 1140E, 1165E IP Deskphones)

Description:

This PCN announces the General Availability of SIP Software 4.3 Service Pack 2 for Avaya 1100 Series
and 1200 Series IP Deskphones (SIP models only).

SIP Software 4.3 Service Pack 2 is supported on the 1120E, 1140E, 1165E, 1220, 1230 IP Deskphones,
and is supported with the following Avaya Communication Server platforms, unless otherwise noted.

SIP Software Release 4.3 Service Pack 2 is compatible with the following Avaya Communication Server
minimum release:

Avaya IP Office Release 9.0 (1220, 1230, 1120E, 1140E IP Deskphones only)
Avaya Branch Gateway B5800 Release 6.2 (1220, 1230, 1120E, 1140E IP Deskphones only)
Avaya CS1000 Release 7.0, 7.5, and 7.6. (1220, 1230, 1120E, 1140E, 1165E IP Deskphones)
Avaya CS2100 Release SE13 and SE16. (1220, 1230, 1120E, 1140E, 1165E IP Deskphones)

See the Readme Document for Avaya SIP Software Release 4.3 Service Pack 2 for 1100 Series and
1200 Series IP Deskphones for a summary of feature enhancements and quality improvements that
are included in this Software Release.

To access the Readme document and software files related to this release, please go to:

http://support.avaya.com/, and select “Downloads & Documents’, and then enter the product name

“1100 Series IP Deskphones”, or ‘1200 Series IP Deskphones’. Choose “SIP 4.x” from the ‘Choose
Release’ pull-down menu and click on “SIP 4.3 Service Pack 2 for IP Deskphones”.

Level of

Risk/Severity

Class 1=High

Class 3
Product Correction Notice # 1901S
SIP SW R4.3.2

PCN Template Rev Date: 08 June 2012

© 2012 Avaya Inc. All Rights Reserved.

Avaya – Proprietary & Confidential.

Use pursuant to the terms of signed agreements or Avaya

policy. All other trademarks are the property of their owners.

Page 2 of 5

All trademarks identified by the ® or TM are

registered trademarks or trademarks,

respectively, of Avaya Inc.

Class 2=Medium

Class 3=Low

Is it required

that this PCN be

applied to my

system?

For all supported call servers, Avaya recommends that all customers upgrade both new and installed
1100 Series and 1200 Series IP Deskphones running SIP software to this software version at their
earliest convenience.

The risk if this

PCN

is not installed:

People using the 1100 Series and 1200 Series IP Deskphones running SIP software will not have access
to feature enhancements or may encounter issues that have been addressed with this latest
Software.

Is this PCN for

US customers,

non-US

customers, or

both?

Both

Does applying

this PCN disrupt

my service

during

installation?

To minimize service disruption, applying the Software Upgrade to the 1100 Series and 1200 Series IP
Deskphones should be a planned activity.

Installation of

this PCN

is required by:

Customer and/or Avaya Authorized Partner.

Release notes

and

workarounds

are located:

Additional information is included in the Readme Document included with the Software Package that
is available at: http://support.avaya.com. Select “Downloads & Documents’, and then enter the

product name “1100 Series IP Deskphones”, or ‘1200 Series IP Deskphones’. Choose “SIP 4.x” from
the ‘Choose Release’ pull-down menu and click on “SIP 4.3 Service Pack 2 for IP Deskphones”.

What materials

are required to

implement this

PCN

(If PCN can be

customer

installed):

Download 1100 Series or 1200 Series IP Deskphone SIP Software Release 4.3
Service Pack 2, including Readme file from the Avaya support portal.

For more details refer to the SIP software User Guides and Administration Guides
that can be downloaded from http://support.avaya.com as follows:

Avaya 1120E IP Deskphone with SIP Software User Guide NN43112-101
Avaya 1140E IP Deskphone with SIP Software User Guide NN43113-101
Avaya 1165E IP Deskphone with SIP Software User Guide NN43170-100
Avaya 1100 Series Expansion Module for SIP Software User Guide

NN43110-301

SIP Software for Avaya 1100 Series IP Deskphones-Administration

NN43170-600

Avaya 1220 IP Deskphone with SIP Software User Guide NN43170-101
Avaya 1230 IP Deskphone with SIP Software User Guide NN43170-102
Avaya 1200 Series Expansion Module for SIP Software User Guide –