Avaya 10U100 User Manual

Model 10U100 Cordless Headset Telephone

user’s

guide

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Model 10U100 Cordless Headset Telephone

user’s

guide

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When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of ﬁre, electric shock, and injury to persons, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product. The symbol

identiﬁes and alerts the user to the presence of important operating and

service instructions.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid

cleaners or aerosol cleaners. Use a damp cloth for cleaning.

4. Do not locate base unit near water, for example, near a bath tub, wash bowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool.

5. Do not place this product on an unstable cart, stand or table. The product

may fall, causing serious damage to the product.

6. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper

ventilation is provided.

7. This product is intended to be used with the supplied Class 2 Direct Plug-In Power Unit rated 9 VDC 500 mA. Plantronics Part No. 46924-01 has a rated

input voltage of 120 VAC, 60 Hz and an output voltage of 9 VDC at 500mA.

8. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it.

9. Do not overload outlets and extension cords as this can result in the risk of ﬁre or electric shock.

10. Never push objects of any kind into this product through cabinet slots

as they may touch dangerous voltage points or short out parts that could result in a risk of ﬁre or electric shock. Never spill liquid of any kind on the product.

11. To reduce the risk of electric shock, do not disassemble this product, but take it to qualiﬁed servicemen when service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.

12. Avoid using a telephone equipment during an electrical storm. The 10U100 System has built-in surge protection circuits that meet or exceed FCC requirements. However, an incident such as a lightning strike at or near the telephone lines, could cause serious damage. There may also be a remote risk of electric shock or damage from lightning. If the 10U100 System is installed in an area with frequent and/or severe electrical storms, it is suggested that the telephone be disconnected during these storms or that additional surge suppression equipment be added to the installation.

13. Do not use the telephone equipment to report a gas leak in the vicinity of the leak.

IMPORTANT SAFETY

INSTRUCTIONS

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14. Unplug this product from the wall outlet and refer servicing to qualiﬁed service personnel under the following conditions: a) When the power supply cord or plug is damaged or frayed. b)If liquid has been spilled into the product. c) If the product has been exposed to rain or water. d)If the product does not operate normally by following the operating

instructions. Adjust only those controls that are covered by the operating instructions because improper adjustments of other controls may result in damage and will often require extensive work by a qualiﬁed technician to restore the product to normal operation.

e) If the product has been dropped or the base unit has been damaged. f) If the product exhibits a distinct change in performance.

15. This product requires AC power in order to operate. In order to have phone

service during a power outage, have another telephone available that is powered only by the telephone line.

16. Keep all product cords and cables away from operating machinery.

Battery Safety

SAVE THESE INSTRUCTIONS

CAUTION: To reduce the risk of ﬁre or injury to persons, read and follow these instructions.

1. Use only the battery pack supplied with this product.

2. Do not dispose of the battery pack in a ﬁre. The cell may explode. Check with

local codes for possible special disposal instructions.

3. Do not open or mutilate battery pack. Released electrolyte is corrosive and may cause damage to the eyes or skin and may be toxic is swallowed.

4. Exercise care in handling the battery pack in order not to “short” the battery contacts with conducting materials such as rings, bracelets, and keys. The battery pack or conductor may overheat and cause burns.

5. Charge the battery pack in accordance with instructions supplied with this unit.

6. Observe proper orientation between battery pack and charger contacts.

7. Contact your local, county, or state hazardous waste management authorities for

information on recycling or disposal programs in your area.

8. Important: The new battery pack must be attached to the Remote and charged in the Charging Well until the Charge Indicator Light goes off before it can be used away from the Base .

9. The maximum standby time for a freshly charged battery pack is approximately 7 days. The maximum talk time is approximately 6 hours.

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Model 10U100 Cord

less

Headset Telephone

Remote

10U100 Remote

Mute Indicator Light

Mute Button

Headset Jack

Redial Button

Channel Button

Headset Cable Retainer

In-Use Indicator Light

Headset

Quick Disconnect™(QD) to 2.5mm Adapter Cable (Optional: for use with QD-style headsets)

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Talk/Hangup Button

Flash Button

Memory (Mem) Button

12 Button Keypad

Dual Function Receive Volume Control

Antenna

Ringer ON/OFF Switch

Rechargeable Battery and Belt Clip

In-Use Indicator Light (Talk)

Battery Charge Indicator Light

Remote Charging Well

Page Button

Base (Front)

10U100 Base

Headset Holder/Antenna

Power Indicator Light

Base (Underside)

AC Adapter Jack

AC Adapter Plug

AC Adapter

Telephone Wall Jack

Telephone Line Cord

Telephone Jack

Cord Retainer Clip

Pulse/Tone Switch

Refer to page 18 for

instructions on

Volume Control.

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general

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setup

Selecting a Location

Install the 10U100 Base Unit in a location that is near an AC power outlet and a modular telephone line jack. The base’s location effects the telephone’s range. Try several locations to see which provides the best performance. Select a location that is away from electrical machinery, electrical appliances, metal walls, ﬁling cabinets, wireless security alarms, room monitors, and areas of excessive moisture.

Getting Started

Unpack the unit and check for the following items:

10U100 Remote Rechargeable Battery 10U100 Base AC Adapter Telephone Line Cord QD to 2.5mm Adapter Cable Headset

Connecting the Telephone Base

Place the Base on its back exposing the AC Adapter Jack and Telephone Jack on its underside.

Plug the AC Adapter Plug into the AC Adapter Jack . Plug the AC Adapter into an AC power outlet. The Power Indicator will light after being connected. The In-Use Indicator will remain off.

Connect one end of the Telephone Line Cord into the Base’s Telephone Jack and the other end into a Telephone Wall Jack .

Press both the Telephone Line Cord and the AC Adapter Cord into the Cord Retainer Clip .

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general

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setup

Analog or PARTNER Telephone Application

You can use your 10U100 with the AVAYA PARTNER System, either on an extension by itself (called “standalone” operation), or in combination with a PARTNER telephone (called “combination extension”). Many of the installation steps are common regardless of which type of operation you will be using.

AVAYA Analog Telephone Applications

You can use your 10U100 with an AVAYA DEFINITY system as an analog station, either as an extension by itself or in combination with an analog telephone.

Setting up the 10U100

1. Choose an area near an electrical outlet and telephone jack. The outlet should not be controlled by a wall switch. If using multiple cordless units (up to 4 can be used in the same environment), observe the following multiple unit placement guidelines.

• Keep all remote and base units of the cord-less headsets at least 15 feet away from each other.

• If you are also using a AVAYA TransTalk System or another 900MHz system, please observe the location requirements on page 10.

Connect the Telephone Line Cord

2. Connect one end of the supplied long telephone line

cord into the rear of the base. For Standalone Operation: Connect the other end of

the supplied long telephone line cord into the telephone extension outlet on the wall. Proceed to step 3.

For Combination Extension Users: Connect the other end of the supplied long telephone line cord into the upper jack of a 267F2-type bridging adapter (or equivalent).

Connect telephone line cord using bridging adapter. Connect telephone line cord using auxiliary jack of the

telephone.

Bridging Adapter

(267F2)

10U100

Wall Jack

PARTNER System Phone

or standard phone

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general

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setup

Note: On all 6200 sets and some PARTNER telephone sets (MSL-18D sets), the bridging adapter may not be required. Simply plug the other end of the long telephone line cord into the built-in AUX jack on the bottom of the set.

• At the wall jack, disconnect the existing telephone line cord for your telephone. Connect the plug you just removed into the lower jack of the bridging adapter.

• Connect the plug on the bridging adapter into the wall jack.

Connect the Line Cord

3. Plug the AC power adapter into an electrical outlet

and the DC connector to the back of the base unit. Make sure that the electrical outlet is not controlled by a wall switch.

Caution: Use only the AC power adapter supplied with this telephone.

Set the Dial Mode Switch

4. If you have touch tone service on your line, set the

switch located on the back of the base to TONE. If you have rotary service, set the switch to PULSE.

Charge the Handset Batteries Before Use

5. The batteries recharge automatically whenever the

handset is in the powered base unit cradle. The batteries must be charged for 8 hours before using your phone for the ﬁrst time.

Check for Dial Tone

6. After the batteries are charged, pick up the handset

and press . The TALK indicator should light up, and you should hear a dial tone in the headset. If not, see "Trouble Shooting".

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talk

CAUTION:

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is speciﬁcally designed for wet locations.

• Never touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines

Tips on Using your 10U100 with the AVAYA PARTNER System

The 10U100 can support many of the same features as a PARTNER System Telephone, either by using dial code features manually, or by storing the appropriate codes into the Remote Unit’s memory speed dial locations.

However, because the 10U100 does not have PARTNER line buttons, feature buttons, or dedicated function buttons, basic call handling procedures can be different from that of a PARTNER telephone. Refer to the Appendix of this manual or your PARTNER System Programming and Use Guide for speciﬁc guidelines on these operations.

general

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setup

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general

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setup

AVAYA TransTalk or Other 900MHz System Colocation Information

When a AVAYA TransTalk System is also in use:

The area between 550 to 950 feet away from the AVAYA TransTalk Carrier Assembly Unit may result in interference on the 10U100. Please follow these guidelines:

Minimum distance from TransTalk Carrier

No. of 10U100’s Assembly Unit

1-2 550 ft.* (each) 3-4 650 ft.* (each) 5-6 750 ft.* (each) 7-8 850 ft.* (each) 9-10 950 ft.* (each)

* Up to ten (10) 10U100 units may be colocated in this region with a chance of interference due to building structures. For unobstructed or outdoor applications, the interference range may increase to 1500 feet.

When another 900MHz System is also in use:

The area between 150 to 280 feet away from another 900MHz Unit may result in interference on the 10U100. Please follow these guidelines:

Distance from other

No. of 10U100’s 900MHz Unit

1-2 150 ft.** (each) 3-4 185 ft.** (each) 5-6 230 ft.** (each) 7-8 250 ft.** (each) 9-10 280 ft.** (each)

** The actual area of colocation will vary with the particular 900MHz system used.

Colocation

950 ft* 550 ft

Colocation

Possible

Colocation

Do not place TransTalk

Carrier Assembly in

this region

10U100

Base Unit

Colocation

280 ft* 150 ft

Colocation

Possible

Colocation

Do not place other

900MHz units in

this region

10U100

Base Unit

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Preparing the Remote for use

The Remote and the Battery Pack slide together as shown.

Snap the Battery into the back of the Remote .

Plug the Headset cable into the Headset Jack on the Remote and snap the Cable into the Headset Cable Retainer .

general

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setup

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general

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setup

Charge the Remote

Firmly slide the Remote into the Remote Charging Well until the Battery Charge Indicator Light ﬂashes.

The Battery Charge Indicator Light will go off when the battery is fully charged.

(It’s important to make good contact in the charging well to properly charge the battery.)

The Remote may be operated while in its Charging Well after gaining 5 seconds of orientation. The Charge Indicator Light will stop ﬂickering when orientation is attained.

Once charged, the Remote can be operated away from the Base.

Pulse/Tone Switch

The Pulse/Tone Switch is located under the Base Simply push the switch to Pulse or Tone as desired or required by your telephone service.

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make

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a call

When you hear dial tone, enter the number you want to call.

To disconnect a call, press the Talk/Hangup Button .

Before using your cordless telephone, put the headset on and adjust it as needed.

Option: Use the supplied QD to 2.5mm adapter cable to connect your QD-equipped headset to the remote.

For information on the additional headsets, contact your AVAYA distributor.

To make a call, press the Talk/Hangup Button on the Remote . The In-Use Indicator will light.

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receive

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a call

Set the Ringer Switch on the Remote to the ON position.

To answer a call press the Talk/Hangup Button . The In-Use Indicator on the Remote and the In-Use Indicator (Talk) on the Base will light.

When you press any button on the Remote, a short sound will be heard indicating that the Base has accepted the command.

Three short warning beeps indicate that you are out of range, or there is too much interference.

If there is interference, move closer to the base before you press any key. If interference is severe, the Remote might lose communication with the Base and the call might be disconnected. This does not happen often, but if it does, return the Remote to the Charging Well for a few seconds.

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special

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buttons

Mute

The Mute Button stops the voice transmission to the receiving party. When activated the red LED is “On.” Press the Mute Button again to deactivate the mute function.

Redial

The Redial Button redials the last number dialed. To use, press the Talk/Hangup Button . When a dial tone is heard, press the Redial Button.

The last number entered will be dialed just as you would have redialed it manually.

Channel

Your cordless headset telephone has an auto scan feature that automatically selects a clear channel when you press the Talk/Hangup Button . If you experience interference during a call, press the Channel Button to switch to another channel until you have good reception.

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special

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buttons

Flash

Use the Flash Button to access services such as call waiting, etc.

MEM (Memory)

The 10U100 speed dial memory can store up to 10 phone numbers, containing a maximum of 16 digits. The 0 through 9 buttons on the keypad recall and dial the phone numbers stored in memory.

MEM — To Store Numbers

The In-Use Indicator Light should be off. If it is not off, press the Talk/Hang Up Button once to shut it off.

Press the Mem Button followed by the numbers you want to store.

Press the Mem Button followed by the one digit number (0-9) on the Telephone Keypad that you want to assign for that number.

You can repeat the process for storing numbers until the 10 single numbers on the keypad are used up.

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buttons

MEM — To Change Stored Numbers

To change a number stored in memory, simply store a new number in that memory location.

MEM — To Dial Stored Numbers

Press the Talk/Hang Up Button . The In-Use Indicators and will light up.

When the dial tone is heard, press the MEM Button , then press the desired single digit (0-9) memory location button.

The stored number you have selected will be automatically dialed.

MEM — To Dial Stored Number During a Call

The memory/recall function also works when additional numbers are required during the call such as a numeric password. At the appropriate time during the call press Mem and the assigned key to rapidly transmit the stored numbers.

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special

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buttons

Volume Control

The Dual Function Volume Control Keys on the 12 Button Keypad allow you to adjust the sound level that you hear through the headset. This feature is especially useful for people who have trouble hearing, or are in an especially noisy area like a kitchen or workshop.

To increase volume, push and hold the ‘ /*’ Key on the Remote for a minimum of 2 seconds or until the volume is comfortable, then release the key.

To decrease the volume, push and hold the ‘ /#’ Key on the Remote for a minimum of 2 seconds until the volume is comfortable, then release the key.

Pressing the ‘*’ or ‘#’ key for less than 1 second will cause the ‘*’ or ‘#’ to function normally as ‘*’ or ‘#’ keys.

Page Function

The Page Button on the Base allows someone to summon you. By pressing the Page Button for less than 2 seconds, it sends a message to the Remote by emitting two long, loud beeps.

If you have misplaced the Remote, press the Page Button for a minimum of 3 seconds and the Remote will emit a steady alert. Press the Talk Button once you have located the Remote or put it into the Charging Well .

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audio visual

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prompts

Visual

Remote

In-Use Indicator Light — Green LED is “On” only when Remote Talk Button is activated.

Mute Indicator Light — Red LED is “On” only when transmit audio is “muted.”

Base

Power Indicator Light — Red LED is “On” whenever the power is applied to the Base via the AC Power Adapter.

In-Use Indicator Light (Talk) — Green LED is “On” only when Remote Talk Button is activated.

Charge Indicator Light — Amber LED ﬂashes for 2 seconds while verifying contact when Remote is placed in the Charging Well . It remains “On” while charging and turns off when battery is fully charged.

Audio

Low Battery — Two (2) beeps generated at 30 second intervals whenever battery power is low, heard only through the headset in TALK mode.

Out-of-Range — Three (3) beeps generated whenever the Remote is taken out of range of the Base, heard only through the headset in TALK mode.

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trouble

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shooting

The remote does not ring

I cannot hear a dial tone

PROBLEM

ITEMS TO CHECK

• Make sure that the Ringer is “On”.

• Ensure that the Telephone Cord and the AC Adapter are installed correctly.

• Recharge the Remote Battery by ﬁrmly placing it in the Remote Charging Well .

• Disconnect the AC Adapter from the power source and reconnect it in a known good outlet.

• Use the Remote in an area closer to the Base .

• Make sure your Remote Rechargeable Battery is securely seated in the Charging Well and/or fully charged. The Battery may need to be charged for 8 hours prior to ﬁrst use.

• Check that all cords are correctly connected and ﬁrmly in place.

• Adjust the Dual Function Receive Volume Control Key up to increase the volume.

• Make sure the Remote is within range of the Base.

• Separate and then reconnect the Rechargeable Battery and Remote .

• Return the Remote to the Charging Well for 5 seconds to re-establish a communication link.

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trouble

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shooting

PROBLEM

ITEMS TO CHECK

I hear a buzz or a hum

I can hear other cordless device users

I need more talk time

• Separate and then reconnect the Rechargeable Battery and Remote .

• Remove and replace the AC power cord from the Base .

• Return the Remote to the Charging Well for 5 seconds to re-establish a communication link.

• Make sure the Mute Button is off.

• Make sure the headset microphone is properly positioned.

• Change Channels using the Channel Button .

• Try locating your Base in different positions and make sure no objects obstruct the Remote or Base.

• Locate the Remote and Base away from electronic equipment or other radio-frequency devices.

• Change Channels using the Channel Button .

• Press the Channel Button until you get a clear signal.

• Use the Remote closer to the Base .

• A second Battery may be held in the Charging Well while the Remote is in use. This provides an immediate source of additional talk time. Extra Batteries are listed under Supplies and Accessories.

My remote stopped working

Caller cannot hear my voice

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trouble

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shooting

Maintenance

The 10U100 System has been designed to give years of trouble-free service. To help insure its longevity, please read the following maintenance instructions:

Keep the 10U100 System dry. If it gets wet, ﬁrst unplug the AC adapter then wipe the unit dry immediately. Liquids can contain minerals that can corrode electronic circuits.

Use and store the 10U100 System only in normal temperature environments. High temperatures can shorten the life of electronic components and distort or melt its plastic parts.

Keep the 10U100 System away from dust and dirt, which can cause premature product failure.

Handle the 10U100 System gently and carefully. Dropping it can cause serious damage to circuitry, or plastic case, which may result in causing it to malfunction.

Help Desk

Dial 1-800-544-4779 Monday through Friday, 8:00 a.m. to 5:00 p.m. Paciﬁc Time.

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supplies

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and accessories

Battery

Extend talk time by having a second Battery charged and ready.

(Replace the remote battery pack if it does not hold a charge for more than 2 hours after an overnight charge.)

Neck Strap

Allows Remote to be worn around your neck.

Information on supplies and accessories

Call 1-800-544-4779 for assistance.

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appendix

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Using your 10U100 Cordless Headset with an analog or PARTNER DEFINITY Telephone System

This appendix provides the instructions for using the 10U100 with a DEFINITY system. Please refer to the previous sections in this manual for information regarding the operation of functions speciﬁc to the 10U100 itself.

You can connect your 10U100 in the same manner as an analog telephone. Your 10U100 can do many of the things that an analog telephone can do.

You can access DEFINITY features from the 10U100, but not analog telephone features, such as Repetory Dial Buttons, Speakerphone, etc. If the 10U100 is being used as a standalone telephone behind DEFINITY, the system administrator will need to administer the extension as a 2500 YMPG or 2554 YMPG set.

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appendix

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basic call handling

Making an Outside Call

To make an outside call:

• Press the button.

• Dial to get an outside line.

• Dial the number.

Making an Intercom Call

To make a ringing intercom call:

• Press the button.

• Dial the 2-digit extension number.

To make a voice signaled intercom call:

• Press the button.

You hear intercom dial tone.

• Dial plus the 2-digit extension number.

• When you hear a "beep", speak into the headset microphone.

Your voice is heard on the other extension’s speaker. If the extension you are calling is a busy PARTNER phone, it will ring instead, and you will hear a ringing signal instead of a "beep". If it is a standard phone, you will hear a busy signal (you can only voice-signal a PARTNER phone).

Answering a Call

To answer a Call with the Remote Unit in the Base Cradle

When the telephone is ringing:

• Lift the Remote Unit from the cradle.

You are connected to the incoming call.

To answer a call with the Remote Unit outside of the Base Cradle

When the telephone is ringing:

• Press the button.

You are connected to the incoming call.

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talk

Putting a Call on Hold

To put a call on System Hold:

• Press the button on the Remote Unit once.

You hear intercom dial tone. The call is on hold. Do not hang up the Remote Unit while the call is on hold. If you do hang up the Remote Unit, the phone will ring. Answering the ring will reconnect you to the held call.

To Retrieve a Call from System Hold

• Hang up the Remote Unit in the cradle, or press the button.

The call "rings back".

• Lift the Remote Unit from the cradle, or press the button.

You are reconnected to the held call.

Transferring a Call

To transfer a call with an announcement:

• While active on the call, press the button down once.

You hear intercom dial tone. The call is put on hold.

• Dial the 2-digit number of the extension to which you want the call transferred.

• When someone answers, announce the call. If the call is accepted, hang up. If no one answers, press the button and you are reconnected to the caller. Or, hand up, and the call will ring back. (If the person who refused the transfer does not hang up, press the button again and you will be reconnected with the call.)

To transfer a call with no announcement:

• While active on the call, press the button down once.

• Dial the 2-digit number of the extension to which you want the call transferred.

• When you hear ringing, hand up the Remote Unit in the cradle, or press the

button.

If no one answers, the call will ring back (if Transfer Return is active).

appendix

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basic call handling

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flash

talk

flash

talk

appendix

ENGLISH

basic call handling

Making a Conference Call

You can set up a conference call from a 10U100 Cordless Headset Telephone that connects you up to two other outside parties and two inside parties together at the same time. All rules and considerations regarding conference calling with PARTNER telephones also apply to 10U100 units.

To add a second party to an existing call

You are connected with the ﬁrst party:

• Press the button down once.

You hear intercom dial tone. The call of the ﬁrst party is put on hold.

• To add an outside party, dial plus the outside number. If the number is busy

or does not answer, hang up or press and the ﬁrst party will ring back.

To add an inside party, dial the 2-digit extension number. If the number is busy or does not answer, press the button once and you will be reconnected to the ﬁrst party.

• When the second party (inside or outside) answers, press the button once.

You are now connected with both parties.

To drop the second added outside party from a conference call

You are connected with the ﬁrst party:

• Press the button down once.

The last added party is dropped.

Speed Dialing

To dial a PARTNER Personal or System Speed Dial number:

• Press the button.

You hear intercom dial tone.

• Press plus the 2- or 3-digit Speed Dial code.

The system automatically selects an outside line and dials the Speed Dial number. Note: You can’t program System Speed Dial numbers from a 10U100. It must be

done at extension 10.

To dial an outside number from the 10U100 speed dialer:

• Press the button.

You hear intercom dial tone.

• Dial .

You hear outside dial tone.

• Press followed by the desired single digit (0-9) memory location.

Your hear your number dialed.

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flash

talk

flash

talk

mem

You can use several dial code features with a 10U100 Cordless Headset Telephone by pressing instead of .

Note: Not all features are available on all PARTNER Systems. Consult your PARTNER System Programming and User Guide for those which are available to you.

Dial Code Features How to Use It

Recall Press

Last Number Redial Press

Touch-Tone Enable Press

Message Light On Press plus 2-digit

extension number

Message Light Off Press plus 2-digit

extension number

Simultaneous Paging Press or

in pulse mode

Call Forwarding/ Press plus your 2-digit extension Call Follow-Me number, plus 2-digit destination number* or

in pulse mode

Call Pick-Up Press plus 2-digit line number of the

ringing extension to pick up the call

Direct Line Pickup Press plus 2-digit line number to pick Active Line up or join

Direct Line Pickup Press plus 2-digit line number of the idle Idle Line line to access

Group Pickup Press plus group number to pick

up a call ringing to any extension in the group

Personal Speed Dial Press plus 2-digit Personal Speed Dial code

System Speed Dial Press plus 2-digit System Speed Dial code

* To remove Call Forwarding, dial your extension number as both the originating and

destination number

appendix

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dial code features

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feature

+ 65 hidden pages