Avaya 1050, 1030, 1040 User Manual

Avaya Video Communications Systems
User Guide

Avaya 1050, Avaya 1040, Avaya 1030

Issue 1

June 2010

© 2010 Avaya Inc.
All Rights Reserved.

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outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya.

. Please note that if you acquired the product from an authorized Avaya reseller

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THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC.
OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Avaya grants End User a license within the scope of the license types described below. The applicable number of
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License types

Designated System(s) License (DS). End User may install and use each copy of the Software on only one
Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or
other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type,
serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through
electronic means established by Avaya specifically for this purpose.

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Shrinkwrap License (SR). Customer may install and use the Software in accordance with the terms and conditions
of the applicable license agreements, such as "shrinkwrap" or "clickthrough" license accompanying or applicable to
the Software ("Shrinkwrap License"). (see "Third Party Components" for more information).

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http://support.avaya.com/Copyright

Preventing toll fraud

"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a
person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be
aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in
substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call
Technical Service Center Toll Fraud Intervention Hotline at [phone] for the United States

and Canada. For additional support telephone numbers, see the Avaya Support Web site:

http://support.avaya.com

Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to:
[e-mail].

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Avaya is a registered trademark of Avaya Inc.
Avaya Aura is a trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support Web site:

http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The
support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see
the Avaya Web site: http://www.avaya.com/support

Patent Notice

For patents covering LifeSize® products, refer to http://www.lifesize.com/support/legal.

Avaya Video Communications Systems User Guide 3

Using Avaya Video Communications Systems

This guide explains how to use the following Avaya video communications systems to place
and manage calls:

• Avaya 1050

• Avaya 1040

• Avaya 1030
For information about using Avaya 1010/1020, refer to the Avaya 1010/1020 User Guide.

For information about how to install an Avaya video communications system, refer to the
installation guide for your Avaya system model.

Related documentation is available from the documentation CD included with the product
and from the Support page of support.avaya.com. Release Notes, technical notes, and
technical reference publications are available from support.avaya.com.

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System Components

Avaya Video Camera 150
Avaya Video Camera 200

Avaya Video Camera 100

Before using your Avaya video communications system, familiarize yourself with its
components.

Camera

Near end participants and objec ts in a video conference call are located in the same room a s
your Avaya video communications system. Far end participants and objects are in a remote
location. The camera captures near end video to send to far end participants in a call. One
or more cameras may be connected to the system, depending on the system model and its
capabilities.

Avaya Video Communications Systems User Guide 5

Microphone

Avaya Video MicPod

1000

Avaya Video Camera

100

Avaya Video Conference

Phone 1000

An Avaya system includes a device with one or more microphones for audio input during a
call. Depending on the model and optional peripherals purchased, the system may have one
or more of the following devices.

The Avaya Video Conference Phone 1000 high definition audio conferencing speakerphone
is fully integrated with Avaya video communications systems and double s as the
microphone for a video system. Avaya Video Conference Phone 1000 provides 16
microphones in a circular array to capture local sound. You can also use the
Avaya Video Conference Phone 1000 to place and hang up calls.

Avaya Video MicPod 1000 includes a single omni-directional microphone, mute button and
mute status LEDs.

Avaya Video Camera 100 is a camera that includes two omni-directional microphones.
Note: Only one of these devices can be the active microphone during a call. If more than

one type appears to be connected to the system, the Active Microphone field in
the System Information page identifies which device is serving as the active
microphone. To access the System Information page, refer to “The System M enu ”
on page 12.

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Codec

The Avaya codec compresses outgoing video and audio content and data, transmits this
information to the far end of a call, and decomp resses inco ming info rmation. You should not
need to interact with the codec once it has been properly installed in your environment.

Third Party Display

A third party display connected to the A vaya codec enable s you to a ccess the user interface
and view video images during a video call. A se cond display may be connected to the A vaya
codec if the system supports more than one display.

Avaya Video Communications Systems User Guide 7

Remote Control

The Avaya remote control provides wireless control of all Avaya video communications
system functions and enables you to navigate the user interface, place and receive calls,
and control cameras connected to the system.

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Navigating the User Interface

When your Avaya system is idle, a screen saver appears on the display, or the screen is
black. An incoming call or pressing any button on the remote control automatically invokes
the system.

Note: Administrators can configure Avaya systems for use in telepresence rooms in which

a conference administrator controls calls from a control panel or where users
interact with the system using a connected phone. If telepresence is enabled on
your Avaya system, only an administrator can access the user interface when the
system is idle. During a call, you can perform only the following tasks in the user
interface:

• Change the behavior of the numeric keys on the remote control from Touch
Tones to Presets. Refer to “Using Camera Presets During a Call” on page 30.

• View call statistics. Refer to “Viewing Call Statistics” on page 34.

• Choose video input with the remote control. Refer to “Changing Video Inputs”
on page 30.

The Main Screen

The user interface includes functions available to all users and preferences and functions
restricted to administrators with a password.

The main screen includes the following features:

• The top right corner of the screen displays system information such as the system name
and video number. This information is hidden during a call.

• Video from the primary input, typically a camera connected to the system, appears in a
small window below the system information.

• The center of the screen contains the REDIAL list and the Voice Call and Video Call
buttons. From the REDIAL list you can place a call by selecting a number from a list of
recently dialed numbers. Use the Voice Call and Video Call buttons to dial a number
manually.

• The system status bar is a white bar that appears immediately below the REDIAL list.
The system status bar indicates system and network status, including the number of
voice and video calls, the time and date, or the duration of a call when a call is in
progress. When the system is booting, status also appe ars at the to p of the REDIAL list
to indicate the current state of the system. The following table identifies the icons that
can appear in the system status bar.

Avaya Video Communications Systems User Guide 9

Icon Condition

Video Indicates the number of video calls in progress. Each orange circle that

Voice Indicates the number of voice calls in progress. Each orange circle that

appears to the right of the video icon represents a video call in progress.

appears to the right of the voice icon represents a voice call in progress.

Indicates that the communication subsystem is initializing. If this icon
reappears after the system has booted, a problem has occurred. Reboot
the system.

Indicates that the system is initializing. When the system is initializing,
functionality on the main screen is disabled and no entries appear in the
REDIAL list. This icon also appears when a new device is connected to
the system after the system boots and disappears when the device is
ready. If the icon persists, a problem has occurred and rebooting the
system is necessary.

Indicates that the system does not have an active microphone. Contact
your administrator.

Indicates that the phone connected to the system is booting.

Indicates that the system is performing configuration changes to enable
FIPS 140-2 security. If an administrator has enabled FIPS 140-2 security
on the system, this icon appears after a system reboot and disappears
when the configuration changes are complete. If this icon persists,
contact your administrator. For more information, refer to the Avaya Video
Communications Systems Administrator Guide.

Network
Status

Identifies the network status, as follows:
connected (green indicator)

in progress (yellow indicator)

disconnected (red indicator)

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Icon Condition

System
Overheating

SIP server
registration
status

This yellow indicator warns you when the system temperature is
above normal operating temperature. The codec adjusts fan speed
automatically to cool itself.

This red indicator warns that the system is overheated and
approaching the maximum allowed operating temperature and will
automatically reboot after reaching it.

Warning: Temperatures that require the codec to reboot can permanently
damage codec components. Ensure the room that houses the codec is
properly ventilated and temperature controlled.

When SIP is configured as the protocol for placing calls, this indicator
identifies the registration status of the Avaya system with the SIP server
as follows:

in progress (yellow indicator)

registration failed (red indicator)
Contact your administrator.

• The navigation bar is a grey bar that appears below the system status bar. The
navigation bar contains icons that correspond to buttons on the remote control and text
that describes the action a button performs. The icons and text change depending on
how you use the system.

Note: Pressing and holding any button except the OK button on the remote control
may cause the command associated with the button to repeat.

Selecting Objects on the Main Screen

Use the arrow keys on the remote control to navigate the main screen. As you navigate to
different parts of the screen, the icons and their descriptions that appear in the navigation
bar change to indicate what actions are available for a selected object or screen.

Avaya Video Communications Systems User Guide 11

The System Menu

To access the System Menu from the main screen, press the button on the remote
control. From the System Menu you can do the following:

• View selected configuration and status information about your Avaya system in the
System Information pages. Use the
navigate the pages.

• Access User Preferences from which you can do the following:

- Change the appearance of the user interface, including the language, background

image or color, screen saver and screen saver timeout, system sleep timeout, and
the duration of time that the user interface appears after a call connects.

- Choose the method the system uses for answering calls. For more information, refer

to “Answering or Rejecting a Call” on page 22.

- Adjust settings for audio input and output devices connected to the system. For

more information, refer to “Managing Audio” on page 26.

- Access diagnostic tools to adjust camera settings and video input and reboot the

system. For more information, refer to “Troubleshooting” on page 41.

When you select a preference, help text appears at the bottom of the screen to assist
you in selecting an option for the preference.

Note: Your administrator can require a password to access these preferences.

• Activate the system do not disturb feature. For more information, refer to “Answering or
Rejecting a Call” on page 22.

and buttons on the remote control to

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Controlling Cameras

Become familiar with how to control a camera connected to your system before placing a
video call. The System Information page identifies the type of camera connected to the
system. If the camera type is pan, tilt, and zoom, you can control the camera with the re mote
control. To prevent far end users from controlling your near end camera during a call,
contact your administrator.

Controlling a Near End Camera

To adjust the near end camera when the system is idle, select the camera.

Black Remote Control:
Press the near/far camera button on the remote control.
Silver Remote Control:

Press the near camera button.
Use the following buttons on the remote control to adjust the camera angle:

Remote Control Button Function

Left and right arrows pan the camera.
Up and down arrows tilt the camera.

Zoom in and zoom out keys make objects appear closer or farther
away.

Avaya Video Communications Systems User Guide 13

Configuring Camera Presets

A camera preset is a predefined camera position that is associated with a numeric key on
the remote control. Camera presets enable you to quickly change the position of the near
end camera during a call by pressing a single key on the remote control instead of using the
arrow and zoom keys. Far end participants see the video image without the delay that is
associated with using more than one key to position the camera.

You can configure and use presets in the Primary Input and Presentation Input screens
before placing a call and from any video screen during a call. To configure and use presets
during a call, you must first select Presets from the Call Manager screen. For more
information about using presets during a call, refer to “Using Ca mer a Presets During a Call”
on page 30.

You can save nine presets. When presets are available for use, icons for the numeric keys
(0 through 9) followed by the word Presets appear in the navigation bar of the user
interface.

Configuring presets before placing a call ensures that you can quickly change the near end
camera position during the call. To configure a preset for the near end camera before
placing a call, follow these steps:

1. Select the near end camera and adjust its position. Refer to “Controlling a Near End
Camera” on page 13.

2. Press and hold a numeric key (1 through 9) on the remo te control until you he ar a beep.
The current position of the camera is associated with the key. Preset x saved, where x
is the numeric key associated with the preset, appears above the status bar.

If you choose a numeric key that already has a preset configured, it is overwritten. An
administrator can lock existing presets to prevent them from being overwritten. If an
existing preset associated with the key is locked, Preset x locked appears on the
screen. The 0 key, when used as a preset, always moves the selected camera to the
default position and cannot be overwrit te n.

3. To test the preset, use the arrow keys to move the camera to a different position, and
press the numeric key associated with the preset to move the camera to the preset
position. Preset x, where x is the numeric key associated with the preset, appe ar s
above the status bar.

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