Avaya 1030, 1040, 1050 Administrator's Guide

Avaya Video Communications Systems Administrator Guide

Avaya 1050, Avaya 1040, Avaya 1030

Issue 1

June 2010

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

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Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya's standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya.

. Please note that if you acquired the product from an authorized Avaya reseller

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, http://support.avaya.com/LicenseInfo ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone products or pre-installed on Hardware. "Hardware" means the standard hardware originally sold by Avaya and ultimately utilized by End User.

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License types

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Shrinkwrap License (SR). Customer may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as "shrinkwrap" or "clickthrough" license accompanying or applicable to the Software ("Shrinkwrap License"). (see "Third Party Components" for more information).

Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation(s) and Product(s) provided by Avaya. All content on this site, the documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil, offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site:

http://support.avaya.com/Copyright

Preventing toll fraud

"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States

and Canada. For additional support telephone numbers, see the Avaya Support Web site:

http://support.avaya.com

Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com.

Trademarks

Avaya and Aura are trademarks of Avaya, Inc.

Avaya is a registered trademark of Avaya Inc. Avaya Aura is a trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support Web site:

http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

Patent Notice

For patents covering LifeSize® products, refer to http://www.lifesize.com/support/legal.

Avaya Video Communications Systems Administrator Guide 3

Welcome to Avaya Video Communications Systems

This guide explains how to administer and locally co nf igu re the Avaya video conf er en cin g systems:

• Avaya 1030

• Avaya 1040

• Avaya 1050 For information about administering Avaya 1010 and Avaya 1020 video conferencing

systems, refer to the Avaya 1020 and 1020 Video Conferencing Systems Administrator Guide.

For information about how to install and physically connect an Avaya video conferencing system, refer to the installation guide for your Avaya video conferencing system model.

Avaya 1030, 1040, and 1050 video conferencing systems connect to Av aya Aura™ Session Manager. Please refer to Administering Avaya Aura Communication Manager for Avaya Aura Session Manager for details about how to administer these video systems on Avaya Aura Session Manager.

Related documentation is available from the documentation CD included with the product and from support.avaya.com. Release Notes, technical notes and technical reference publications are available from support. av aya .c om .

Note: Avaya 1030, 1040, and 1050 video conferencing systems are not administrable on H.323 video gatekeepers.

Accessing Administrative Features

You can manage your Avaya video communications system using the remote control or remotely using a web browser, telnet session, or secure shell (SSH) session.

Administration Using the Remote Control

To access administrator preferences for configuring the system using the remote control, follow these steps:

1. From the main screen of the user interface, press the button on the remote control to access the System Menu.

2. Select Administrator Preferences and press OK.

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3. Enter the administrator password and press OK. Note: The default administrator password is 1 2 3 4. To change the administrator

password, refer to "Changing the Administrator Password" on page 6. If you enter an incorrect password, press the button on the remote control to clear the Login Attempt Failed message.

Administration from a Web Browser

To configure your Avaya system from a web browser , you must have Adobe Flash Player installed and configured on your web browser. You can download the Flash Player from www.adobe.com.

By default, remote access to an Avaya system through a web browser is enabled. To disable remote access through a web browser, select Disabled for the HTTP preference in Administrator Preferences : Security : General.

To access the web administration interface, follow these steps.

1. Open a web browser and enter the IP address of the Avaya system in the web address field. The IP address of the system appears at the top of the main screen in the user interface.

A login screen appears. Note: This is a secure Internet connection, and you may receive an unknown

certificate warning.

2. In the login screen, do the following: a. Choose the language in which to display the interf ac e.

b. Enter the administrator password. c. Click Submit.

3. When you are finished administering the system, click the Log out button at the bottom of the screen, and then close your web browser.

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Configuring Security Preferences

Y ou can set pr eferences in Administrat or Preferences : Security to control remote access to the system through the web, telnet, SSH sessions, and SNMP.

Controlling Remote Administration

By default, remote access to an Avaya system through the web (HTTP), SSH, and SNMP is enabled; remote access through a telnet session is disabled. To enable or disable remote access through any of these mechanisms , con figu r e the HTTP, SSH, Telnet, and SNMP preferences in Administrator Preferences : Security : General.

Changing the Administrator Password

Avaya recommends that you protect the administrator preferences with a secure password to prevent occasional users from changing them. To change the administrator password, follow these steps:

1. From the System Menu, access Administrator Preferences : Security : Passwords.

2. Enter a new password in the New Password field below Administrator Password and press OK.

Note: If you did not change the administrator password during initial configuration, the

default password is 1 2 3 4.

3. Re-enter the new password in the Confirm Password field and press OK.

4. Select the Set New Password button and press OK.

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Setting the User Password

Y ou can set a user p assword to control access to User Preferences screens. By default, the user password is not set.

Note: If you set a user password, you can also access the User Preferences screens with

the administrator password.

To set the user password, follow these steps:

1. From the System Menu, access Administrator Preferences : Security : Passwords.

2. Enter a new password in the New Password field below User Password and press OK.

3. Re-enter the new password in the Confirm Password field and press OK.

4. Select the Set New Password button and press OK.

Specifying a Locally Configured IP Address

Dynamic Host Configuration Protocol (DHCP) is used to dynamically allocate and assign IP addresses. DHCP allows you to move network devices from one subnet to another without administrative attention. You can choose to enable DHCP if a DHCP server is present. If you disable DHCP, you must enter an IP address (the locally configured IP address if not assigned by a DHCP server), subnet mask (used to partition the IP address into a network and host identifier), and gateway (IP address of the default gateway the system uses).

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Configuring Avaya Systems Using DHCP

If an Avaya video communications system obtains its IP address using DHCP (the default), it can accept an option from the DHCP server that specifies a location and file from which the system can obtain configuration information. The file can be located on a web server, trivial file transfer protocol (TFTP) server, or file transfer protocol (FTP) server. Each tim e the system boots, it attempts to fetch the configuration file specified by the option. If the configuration file has changed since the last time it was applied, the system applies the configuration file before the boot process continues. The following prerequisites must be me t to enable this feature:

•The DHCP preference in Administrator Preferences : Network : General on the Avaya system must be set to Enabled.

• An Avaya system accepts site-specific option 157 for this feature. You must configure this option on the DHCP server.

Note: If you configure a system using DHCP option 157 and specify a TFTP server as

the source from which to obtain the configuration file, the system accepts the download through port 5351. Ensure that firewalls between the system and the TFTP server are configured to allow the download through this port.

Configuring the DHCP Option

Specific configuration details of DHCP servers for use with this feature vary depending on the DHCP server used and your environment. The scope of this section is limited to describing the format of site-specific option 157, which Avaya video communications systems can accept from a DHCP server to obtain a configuration file.

An Avaya system can accept site-specific option 157 from the DHCP server if you configure the option as a string with the following format:

“Avaya: server=<path>”

where <path> is a one or more URLs separated by a semicolon and that specifies the location to a configuration file. Supported protocols include TFTP, FTP, and HTTP . If the path contains more than one URL, the Avaya system tries the URLs in the order listed and uses the first file that exists.

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Example: If the path is:

http://example/config/fishtank.cfg;ftp://example/other/fishtank.cfg

the system attempts to obtain the configuration file fishtank.cfg from the web server at http://example/config/fishtank.cfg. If the file does not exist at that location, the system attempts to obtain the configuration from the FTP server at ftp://example/other/fishtank.cfg.

Note: If the server requires a username and password to ac ce ss the file, fo r exa m ple to

log into an FTP server, you can include the user name and password in the URL. For example:

ftp://<username>:<password>@example/other/fishtank.cfg

where <username> is the user name and <password> is the password required for the login. The user name and password must not contain a semicolon.

Each URL can also contain the following escapes to make the configuration unique to the system:

Escape Replacement Value

#M Replaced with the MAC address using the underscore character to replace the

#S Replaced by the system model as follows:

#I Replaced by the assigned IP address.

colon between bytes. The MAC address resolves to a hexadecimal number with lower-case letters.

1050 1040 1030

If a machine name or IP address is used alone as a path element, then the following p ath is substituted:

tftp://<name>/#M.cfg;tftp://<name>/#S.cfg

where <name> is the IP address or DNS name in the path.

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Example: For a system with a MAC address of 00:13:FA:00:12:33 and an IP address of 10.10.22.77,

the path:

http://example/configs/fishtank.cfg;example;ftp://example/#I.cfg

resolves to search for a configuration file at the following locations:

1. http://example/configs/fishtank.cfg

2. tftp://example/00_13_fa_00_12_33.cfg

3. tftp://example/room.cfg

4. ftp://example/10.10.22.77.cfg

Note: The MAC address resolves to a hexadecimal number with lower-case letters. In the

previous example, the MAC address 00:13:FA:00:12:33 is replaced with 00_13_fa_00_12_33. If you specify a path t hat uses the #M escape , ensure that the file name of the configuration file contains lower-case letters.

The first file found is used. If the checksum of the file is different from the last configuration file loaded into the system, then the new file is used.

Note: Setting preferences that result in a system reboot, for example port ranges or SIP

preferences, may cause the system to reboot once the configuration file is loaded into the system. Because the checksum for the configuration file in this case is the same, the file is not loaded again. The actual configuration changes are applied when the system is fully booted. This may cause previous configuration preferences to appear in the user interface, for example a previous system name, before the configuration takes effect.

Specifying the Hostname and Domain Name Service (DNS) Servers

You can enter the hostname of the system and the IP addresses to configure DNS servers. You can also enter the domain names to search when resolving hostnames. Domain Name System (DNS) translates names of network nodes into addresses; specify this preference to use DNS to resolve the hostnames of devices to IP addresses.

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Specifying Network Speed

If you choose an option other than Auto for the Administrator Preferences : Network : Network Speed preference, ensure that it matches the speed and duplex conf igure d on

your network switch. Note: If your Ethernet switch is configured for half duplex, you may experience poor

quality video when placing calls greater than 512 Kb/s.

Specifying a VLAN Tag

If you have static virtual local area networks (VLANs) configured in your environment, you can configure your Avaya system to apply a VLAN tag to outgoing packets and only accept incoming tagged packets that have the same VLAN identifier. To enable this feature, navigate to Administrator Preferences : Network : General : VLAN Tag and specify the VLAN identifier of the VLAN to which the system is assigned. The value is a number in the range 1 through 4094.

Note: If you set or modify the VLAN Tag preference, the system reboots when you

navigate to another screen.

Specifying an NTP Server

The system date and time appear in the user inte rface and are automatically set if o ne of the following conditions exists:

•The Administrator Preferences : Network : General : DHCP preference is set to Enabled, and the DHCP server can pass an NTP server address to your system.

- or -

• The hostname or IP address of an NTP server is specified in Administrator Preferences : Network : General : NTP Server Hostname.

Note: An NTP server address that a DHCP server p asses to your system overrides an

NTP server hostname or address specified in the NTP Server Hostname preference.

The System Information page displays the IP address of the NTP server that the system uses.

Note: The time zone is not set automatically. If you did not specify the time zone for your

system during the initial configuration, the time that appears in the user interface may not be correct. To specify the time zone manually, refer to "Manually Setting System Date and Time" on page 16.

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Restricting Reserved Ports

By default, Avaya systems communicate through TCP and UDP ports in the range 60000 64999 for video, voice, presentations, and camera control. Avaya systems use only a small number of these ports during a call. The exact number depends on the number of participants in the call, the protocol used, and the number of ports required for the type (video or voice) of call.

To minimize the number of UDP and TCP ports that are available for communication, you can restrict the range by entering values in Administrator Preferences : Network : Reserved Ports. Avaya recommends that the range you choose, if other than a subset of the default range, begins with a port number greater than 10000.

Note: Changing the TCP range causes an automatic reboot of the system.

SIP two-way call required ports:

Call Type Number of Required UDP Ports

Video

Voice

a. Each additional video participant requires 6 UDP ports. b. Each additional voice participant requires 2 UDP ports.

6 UDP ports

2 UDP ports

Configuring Quality of Service

You can specify network Quality of Service (QoS) settings in the Administrator Preferences : Network : Network QoS preferences. Set these preferences accord ing to

the settings used in your network. Note: Network QoS preferences are supported with IPv4 addressing only.

You can specify DiffServ (differentiated services) or IntServ (integrated services) values for audio, video, and data packets. You can also set the IntServ Type of Service (ToS) preference. By default, Network QoS and IntServ ToS are set to None.

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Configuring Communications Preferences

You can specify options that control which protocols the system uses during calls by configuring preferences in Administrator Preferences : Communications.

Disabling Multiway Calling

You can disable multiway calling on Avaya systems by choosing Disabled for the Multiway Calls preference in Administrator Preferences : Communications : Gener al. The default,

Enabled, allows users to place multiway calls up to the maximum number supported by the system. You can configure this preference only when the system is not in a call. Choosing Disabled allows only one call, voice or video, to connect to the system.

If the system includes an embedded multipoint bridge, the One Video + One Voice option also appears for this preference. This option allows the system to connect to both a video and a voice call as the maximum number of connected callers.

Configuring Dialing Options

You can choose voice and video dialing options during the initial config uration, when performing a system reset, or at any other time by accessing Administrator Preferences : Communications : General. Refer to the Installation Guide for your Avaya system model for more information about these preferences.

Enabling Presentations

Users can share data durin g a call thro ugh a secondar y H.239 media channel, typically from a laptop or personal computer that is connected to the appropriate input on the Avaya codec. By default, the presentation function is enabled on an Avaya system. To disable presentations access Administrator Preferences : Communications : General : Presentations. Consider disabling the presentation function if your system experiences interoperability issues with third party systems that do not support presentations.

Note: When presentations are disabled for all participants during a call, the user interface

offers the user the option to send video from the presentation input as the primary video stream. Refer to the Avaya Video Communications Systems User Guide for more information about presentations and selecting primary and presentation inputs.

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