Avaya 1010, 1020 User Manual

Avaya 1010/1020
User Guide

Issue 1

June 2010

© 2010 Avaya Inc.
All Rights Reserved.

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. Please note that if you acquired the product from an authorized Avaya reseller

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OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

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License types

Designated System(s) License (DS). End User may install and use each copy of the Software on only one
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electronic means established by Avaya specifically for this purpose.

2 Avaya 1010/1020 User Guide

Shrinkwrap License (SR). Customer may install and use the Software in accordance with the terms and conditions
of the applicable license agreements, such as "shrinkwrap" or "clickthrough" license accompanying or applicable to
the Software ("Shrinkwrap License"). (see "Third Party Components" for more information).

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Preventing toll fraud

"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a
person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be
aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in
substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call
Technical Service Center Toll Fraud Intervention Hotline at [phone] for the United States

and Canada. For additional support telephone numbers, see the Avaya Support Web site:

http://support.avaya.com

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[e-mail].

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Downloading documents

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Contact Avaya Support

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the Avaya Web site: http://www.avaya.com/support

Patent Notice

For patents covering LifeSize® products, refer to http://www.lifesize.com/support/legal.

Avaya 1010/1020 User Guide 3

Using Avaya 1010/1020

This guide explains how to administer, locally configure, and use the Avaya 1010 and 1020
video conferencing systems.

For information about administering Avaya 1030, 104 0, and A vaya 1050 video confer encing
systems, refer to the Avaya Video Conferencing Systems Administrator Guide for those
systems.

For information about how to install and physically connect an Avaya video conferencing
system, refer to the installation guide for your Avaya video conferencing system model.

Avaya 1010 and 1020 video conferencing systems connect to Avaya Aura™ Session
Manager. Refer to Administering Avaya Aura Communication Manager for Avaya Aura
Session Manager for details about how to administer these video systems on Avaya Aura
Session Manager.

Related documentation is available from the documentation CD included with the product
and from support.avaya.com. Release Notes, technical notes and technical reference
publications are available from support. av aya .c om .

Note: Avaya 1010 and 1020 video conferencing systems are not administrable on H.323
video gatekeepers.

System Components

Before using Avaya 1010/1020, familiarize yourself with its components.

4 Avaya 1010/1020 User Guide

Camera and Microphone

Avaya Video Camera 100

An Avaya 1010/1020 system includes a high-definition video camera and a device with one
or more microphones for audio input during a call. A vaya Vi deo Camera 100 is a fixed- focus
camera that includes two omni-directional microphones, providing audio and video input
from the same device.

Avaya 1010/1020 User Guide 5

Optionally, you can use a combination of an Avaya Video Camera 150 and Avaya Video

Avaya Video MicPod 1000

Avaya Video Camera 150

Avaya 1010/1020

MicPod 1000 for video input and audio input during a call. Avaya Video Camera 150 is a
pan, tilt, zoom camera and Avaya Video MicP od 1000 includes a single omni-directional
microphone, mute button and mute status LEDs.

Codec

The Avaya 1010/1020 codec compresses outgoing video and audio, transmits this
information to the far end of a call, and de compresses in coming in formatio n. You should not
need to interact with the codec once it has been properly installed in your environment.

Third Party Display

A third party display connected to the A v aya codec en ables you to access the user inte rface
and view video images during a video call.

6 Avaya 1010/1020 User Guide

Remote Control

The Avaya remote control provides wireless control of all Avaya 1010/1020 functions and
enables you to navigate the user interface, place and receive calls, and control cameras
connected to the system. The remote control is shown in the following illustration:

Avaya 1010/1020 User Guide 7

Navigating the User Interface

When your Avaya system is idle, a screen saver appears on the display, or the screen is
black. An incoming call or pressing any button on the remote control automatically invokes
the system.

The Main Screen

Use the arrow keys on the remote control to navigate the main screen. As you navigate to
different parts of the screen, the icons and their descriptions that appear in the navigation
bar change to indicate what actions are available for a selected object or screen.

The main screen includes the following features:

• The top right corner of the screen displays system information such as the system
name, and video number. This information is hidden during a call.

• Video from the primary input, typically a camera connected to the system, appears in a
small window below the system information.

• The center of the screen contains the REDIAL list and the Voice Call and Video Call
buttons. From the REDIAL list you can place a call by selecting a number from a list of
recently dialed numbers. Use the Voice Call and Video Call buttons to dial a number
manually.

• The system status bar is a white bar that appears immediately below the REDIAL list.
The system status bar indicates system and network status, including the number of
voice and video calls, the time and date, or the duration of a call when a call is in
progress. When the system is booting, status also appears at the top of the REDIAL list
to indicate the current state of the system. The following t able identifies the icons that
can appear in the system status bar.

Icon Condition

Video Indicates a video call in progress. An orange circle appears to the right of

Voice Indicates a voice call in progress. An orange circle appears to the right of

the video icon to indicate a video call in progress.

the voice icon to indicate a voice call in progress.

Indicates that the communication subsystem is initializing. If this icon
reappears after the system has booted, a problem has occurred and
rebooting the system is necessary.

8 Avaya 1010/1020 User Guide

Icon Condition

Indicates that the system is initializing. When the system is initializing,
functionality on the main screen is disabled and no entries appear in the
REDIAL list. This icon also appears when a new device is connected to
the system after the system boots and disappears when the device is
ready. If the icon persists, a problem has occurred and rebooting the
system is necessary.

Indicates that the system does not have an active microphone. Contact
your administrator.

Network
Status

System
Overheating

SIP server
registration
status

Identifies the network status, as follows:
connected (green indicator)

in progress (yellow indicator)

disconnected (red indicator)

This yellow indicator warns you when the system temperature is
above normal operating temperature. The codec adjusts fan
speed automatically to cool itself.

This red indicator warns that the system is overheated and
approaching the maximum allowed operating temperature and
will automatically reboot after reaching it.

Warning: Temperatures that require the codec to reboot can
permanently damage codec components. Ensure the room that
houses the codec is properly ventilated and temperature controlled.

When SIP is configured as the protocol for placing calls, this indicator
identifies the registration status of the Avaya system with the SIP server
as follows:

in progress (yellow indicator)

registration failed (red indicator)
Contact your administrator.

• The navigation bar is a grey bar that appears below the system status bar. The
navigation bar contains icons that correspond to buttons on the remote control and text
that describes the action a button performs. The icons and text change depending on
how you use the system. The quick reference card Getting Started with your Avaya
Video System shows you how to perform common tasks with the remote control.

Note: Pressing and holding any button except the OK button on the remote control
may cause the command associated with the button to repeat.

Avaya 1010/1020 User Guide 9

The System Menu

To access the System Menu from the main screen, press the button on the remote
control. From the System Menu you can do the following:

• View selected configuration and status information about your Avaya system in the
System Information pages. Use the
navigate the pages.

• Access User Preferences from which you can do the following:

- Change the appearance of the user interface, including the language, screen saver

and screen saver timeout, system sleep timeout, and the duration of time that the
user interface appears after a call connects.

- Change the background image or color.

- Choose the method the system uses for answering calls. For more information, refer

to “Answering or Rejecting a Call” on page 16.

- Adjust settings for audio input and output devices connected to the system. For

more information, refer to “Managing Audio” on page 18.

- Access diagnostic tools to adjust camera settings and reboot the system. For more

information, refer to “Troubleshooting” on page 30.

When you select a preference, help text appears at the bottom of the screen to assist
you in selecting an option for the preference.

Note: Your administrator may require a password to access these preferences.

• Administrator Preferences is password protected and contains preferences for
administrators only. Refer to “Accessing Administrative Features” on page 33.

and buttons on the remote control to

• Activate the system Do Not Disturb feature. For more information, refer to “Answering
or Rejecting a Call” on page 16.

Controlling Avaya Video Camera 150s

Before placing a video call, become familiar with how to control your Avaya Video Camera
150 using the remote control. To prevent far end users from controlling your near end
camera during a call, contact your administrator. Avaya Video Camera 100 does not support
camera control.

To adjust Avaya Video Camera 150 at the near end when the system is idle, select the
camera. Press the near/far camera button on the remote control.

10 Avaya 1010/1020 User Guide

Use the following buttons on the remote control to adjust the camera angle:

Remote Control Button Function

Left and right arrows pan the camera.
Up and down arrows tilt the camera.

Zoom in and zoom out keys make objects appear closer or farther
away.

Configuring Avaya Video Camera 150 Presets

A camera preset is a predefined camera position that is associated with a numeric key on
the remote control. Camera presets enable you to quickly change the position of the near
end PTZ camera during a call by pressing a single key on the remote control instead of
using the arrow and zoom keys. Far end participants see the video image without the delay
that is associated with using more than one key to position the camera.

You can configure and use presets in the Primary Input and Presentation Input screens
before placing a call and from any video screen during a call. To configure and use presets
during a call, you must first select Presets from the Call Manager screen. For more
information about using presets during a call, refer to “Using Avaya Video Camera 150
Presets During a Call” on page 24.

You can save nine presets. When presets are available for use, icons for the numeric keys
(0 through 9) followed by the word Presets appear in the navigation bar.

Avaya 1010/1020 User Guide 11

Configuring presets before placing a call ensures that you can quickly change the near end
camera position during the call. To configure a preset for the near end camera before
placing a call, follow these steps:

1. Select the near end camera and adjust its position. Refer to “Controlling Avaya Video
Camera 150s” on page 10.

2. Press and hold a numeric key (1 through 9) on the remo te control until you he ar a beep.
The current position of the camera is associated with the key. Preset x saved, where x
is the numeric key associated with the preset, appears above the status bar.

If you choose a numeric key that already has a preset configured, it is overwritten. An
administrator can lock existing presets to prevent them from being overwritten. If an
existing preset associated with the key is locked, Preset x locked appears on the
screen. The 0 key, when used as a preset, always mo ves the selected camera to the
default position and cannot be overwrit te n.

3. To test the preset, use the arrow keys to move the camera to a different position, and
press the numeric key associated with the preset to move the camera to the preset
position. Preset x, where x is the numeric key associated with the preset, appe ar s
above the status bar.

Managing Near End Video Quality

Before you place a call, examine the near end video image from the camera connected to
your Avaya system. If the image flickers, colors appear unbalanced, or the image appears
too dark, you may need to adjust the room lighting or camera settings. For more information,
refer to “Adjusting Room Lighting” on page 30 and “Camera Issues” on page 31.

Placing a Call

You can place a video or voice call with your Avaya system in the following ways:

• Select a stored number from the REDIAL list on the main screen or from the directory.

• Manually dial a number using the Video Call or Voice Call buttons on the main screen

12 Avaya 1010/1020 User Guide

Placing a Call from the REDIAL List

The REDIAL list on the main screen stores up to 15 recently dialed numbers. A scroll bar
appears when more than five entries are available for selection. The oldest entry in the list is
automatically removed when the system receives a call after the maximum number of
entries has been reached.

The last call placed always appears at the top of the list. The entry includes the name of the
system called and an icon that indicates whether the call was a voice or video call.
The entry’s number (and bandwidth if the entr y is a video call) appears below the list when
the entry is selected. If the system receives a call, but does not answer it, the call appears in
the REDIAL list as a missed call. The symbol appears next to the name in the entry.
Select the entry to display the date and time of the missed call below the REDIAL list.

To place a call from the REDIAL list, use the arrow keys on the remote control to select an
entry and press OK.

To change the bandwidth for a video call on the REDIAL list before placing the call, select
Video Call on the main screen, press OK twice, and use the right arrow key to select the
desired bandwidth from the list.

Note: Selecting Auto from the Video Call selection before placing a call does not change

the bandwidth selection for an entry on the REDIAL list that does not have Auto as
its last called bandwidth.

You can adjust the maximum number of entries that appear in the REDIAL list by adjusting
the Maximum Redial Entries preference in User Preferences : Calls.

The None option for the Maximum Redial Entries preference removes existing entries from
the REDIAL list and prevents new entries from appearing on the list.

You can also add entries from the REDIAL list to the local directory and manually remove
entries or lock them to prevent them from being automatically removed when the maximum
number of entries is reached. For more information, refer to “Managing the REDIAL List” on
page 26.

Avaya 1010/1020 User Guide 13

Placing a Call from the Directory

The directory stores a list of names and numbers from which you can place calls. The
directory includes two subdirectories: the local and corporate directories. The corporate
directory is read only and managed by your administrator.

To place a call from the directory, follow these steps:

1. From the main screen, press the button on the remote control to access the
directory.

2. Use the arrow keys to select either the Local (if available) or Corporate directory, and
press OK.

3. Use the arrow keys on the remote control to select the entry that you wish to dial.
Y ou can browse the directory using either the alphabetical or hierarchical method. When

you use the alphabetical method, the entries appear in alphabetical order and you can
select an alphabet group in the Browse column to quickly navigate to an entry.
Hierarchies are predefined organizational units similar to folders or directories on a
computer system. You can place an entry into a hierarchy when you create the entry or
at any time by editing the Hierarchy field when editing the entry. For more information
about creating hierarchies, refer to “Managing the Directory” on page 28. Using the
hierarchical method, you can select a hierarchy in the Browse column to locate an
entry. To move down one level in Browse, press OK. To move up one level, press the

button. You can also use the and keys on the remote control to move up or

down a page of entries when an entry is selected.

4. Press OK on the remote control to place the call.
Note: If an entry in the local or corporate directory has more than one number , the

symbol appears in the NUMBERS column. Press OK and select the number you wish to
call. Press OK to place the call.

You can also add, remove, or edit entries in the directory. For more information, refer to
“Managing the Directory” on page 28.

14 Avaya 1010/1020 User Guide

Manually Dialing a Number from the Main Screen

Use the Video Call and Voice Call selections on the main screen to dial a video or voice
number manually, using the remote control.

Manually Dialing a Video Number

To dial a video number manually from the main screen, follow these steps:

1. Use the arrow keys on the remote control to select Video Call and press OK.

2. Enter the number you wish to call. The last manually entered number appears by
default. To edit the number, use the following keys:

- The button changes the text entry method (indicated at the bottom of the

screen).

- The button behaves as backspace.

- The button displays the keyboard from which you can enter alphanumeric

characters. Use the arrow keys to navigate to the character you wish to enter and
press OK.

Press OK to exit the field.

3. Optional: Navigate to the list that appears next to the entry box for numbers and choose
a value for the maximum bandwidth for the call. Press OK to access the list, use the
arrow keys to select a value, and press OK again to save your selection.

4. Press the call button to dial the number.

Avaya 1010/1020 User Guide 15

Manually Dialing a Voice Number

To dial a voice number ma n ually fro m the ma in sc reen , follo w th ese ste ps:

1. Use the arrow keys on the remote control to select Voice Call and press OK.

2. Enter the number you wish to call. The last manually entered number appears in this
field by default. To edit th e nu mb e r, use the following keys:

- The button changes the text entry method (indicated at the bottom of the

screen).

- The button behaves as backspace.

- The button displays the keyboard from which you can enter alphanumeric

characters. Use the arrow keys to navigate to the character you wish to enter and
press OK.

3. Press call to place the call.

Answering or Rejecting a Call

You can configure your system to automatically answer incoming calls by setting
preferences in User Preferences : Calls as follows:

• Auto Answer—If set to Enabled, the system automatically answers the first incoming
call. If set to Disabled (the default), you must manually answer incoming calls.

If your system is configured for answering calls manually, choose one of the following
options when an incoming call arrives:

- Select Answer and press OK to accept the call.

- Select Ignore and press OK to reject the call.

• Auto Answer Mute—If set to Enabled (the default), and the Auto Answer preference is
set to Enabled, the system is muted when a call connects.

Using System Do Not Disturb

You can enable the system Do Not Disturb feature to show only the background image of
the main screen with the status and navigation bars and a system Do Not Disturb
message. When the system Do Not Disturb feature is enabled, the system responds only to
the volume control buttons and the OK button on the remote control. Callers hear a busy
signal and missed calls appear in the REDIAL list. Consider using this feature, for example,
if you are using the meeting room for a purpose other than a video conference and do not
wish to be disturbed by incoming calls.

16 Avaya 1010/1020 User Guide

To enable this feature, follow these steps:

1. From the main screen, access the system menu by pressing the button on the
remote control.

2. Use the down arrow key to select Do Not Disturb.

3. Click OK. A dialog box appears indicating that the system Do Not Disturb feature is
enabled. Press OK to return the system to normal operation.

Managing a Call

During a call, you can view information about the status of the call and the identity of the
connected caller. You can also manage audio output and vid eo images, and control the PTZ
camera.

Call Status

When you place a call with your Avaya system, a Call Status dialog appears. The Call
Status dialog shows the number or IP address that you are attempting to call and the status

of the call (for example, dialing, ringing, connecting, answered, or unavailable).

Avaya 1010/1020 User Guide 17

Caller ID

When your video call is answered, video from the far end appears in your display. In the
upper-left corner of the far video ima ge, the caller ID (phone number or IP address) of the far
end system appears. One or more of the following icons may appear next to the caller ID to
represent information about the call.

Icon Description

Video call.

Voice call.

Microphones are muted on the far end system.

A voice call that is encrypted.

Note: The icon appears in the Call Status, Call Manager list, and
Call Statistics list.

Hiding or Showing User Interface Elements

By default, the system information, status bar, and navigation bar fade from the screen after
a call has been connected for 10 seconds. This interval resets after any interaction with the
system. You can adjust the duration of the fade out interval by adjusting the Fade Out
Timeout preference in User Preferences : Appearance. To hide or show these user
interface elements at any time during a call, press the button.

Note: The user interface does not hide if the system is overheating. System overheating

icons appear in the status bar. Refer to “The Main Screen” on page 8 for more
information about the system overheating icons.

Managing Audio

You can identify the video caller who is speaking in the call, adjust the volume of the audio,
and mute the active microphone.

Identifying the Dominant Speaker

When a video participant in a call is speaking, the dominant speaker icon appears in
the display in the video image from that participant.

18 Avaya 1010/1020 User Guide

Adjusting Volume

To adjust the volume in a call, use the button on the remote control. You can also adjust
the active microphone volume, or the treble and bass levels for audio out by adjusting
preferences in User Preferences : Audio.

Volume preferences for audio inputs appear with a bar graph audio meter next to the slider.
The audio meter expands below the slider when you select the slider and press OK on the
remote control.

The audio meter displays the level of the transmitted voice. The meter is calibrated in
decibels (dB) RMS below digital full scale (DFS). The meter is accurate to ± 1 dB.

• A level of 0 dB is the maximum.

• Levels below –50 dB are not displayed, and indicate a very quiet or inactive input.

• Typical levels during a call peak around –28 to –22 dB DFS. The AEC (Acoustic Echo
Canceller) and AGC (Automatic Gain Control) In Avaya 1010/1020 attempt to keep the
RMS transmit level below –20 dB DFS.

To set the level for your audio input, position someone the same distance from the
microphone as participants would be in the room during a video conference and have them
speak at a normal volume. Green bars indicat e an acce ptable se ttin g at norma l speaking
volume. Yellow bars are acceptable if you are shouting or speaking loudly. Avoid settings
that produce red bars in the audio meter.

Avaya recommends a volume setting of 5 to 8 for most Avaya Video MicPod 1000
applications. Avaya recommends a volume setting of 5 to 10 for most Avaya Video Camera
100 applications. Use the meter to visually verify that the tr ansmit le vel p eaks in the de sir ed

-28 to -22 dB range.

When the user interface is visible during a call, a volume meter for the active microphone
appears in the near video image next to the dominant speaker icon.

Muting the Active Microphone

Pressing the mute button on the remote control or Avaya Video MicPod 1000 mutes th e
active microphone. When the near side active microphone is muted in a call, the
symbol appears.

Avaya 1010/1020 User Guide 19

Managing PIP

Your display shows the far-end and near-end video conferencing sites in addition to the
menus and video images from connected video sources.

Picture-In-Picture (PIP) is a smaller window placed in one of the corners of the call screen.
This second image is placed on top of the main image and always displays the primary
(near) input by default. You can change the default setting so that PIP never appears or
always appears by adjusting the User Preferences : Appearance : Picture in Picture
preference.

Managing Video Layout

During a call, video from the connected caller appears in your display. You can change the
screen layout of near and far end video that appear in the display.

Understanding Screen Layouts

Screen layouts appear as one of the following types:

• A far end participant or a presentation, when in progress, appears as the largest video
image.

• Your site (the near end participant) appears as the largest video image.

• Both video images are the same size.

If you choose a screen layout that shows both video images as the same size, only the
dominant speaker icon moves to indicate which participant is currently speaking.

Changing the Screen Layout of Video Images (No Presentation)

To change the screen layout, press the screen layout button.
The number of the selected screen layout (x) and the total number of screen layout s that are

available (y) appear in the center of the screen above the status bar as x/y. Continue to
press the screen layout button to show all available screen layouts.

20 Avaya 1010/1020 User Guide

Layouts 1/3 and 2/3 (No Presentation)

Far End Video

Layout 2: Far End
and Near End
video swap
positions

Near End Video
(hides)

Far End Video Near End Video

Layout 3/3 (No Presentation)

Avaya 1010/1020 User Guide 21

Changing the Screen Layout of Video Images while Receiving a Presentation

Far End Presentation

Layout 2:
Far End presentation
and Near End video
swap positions

Near End Video
(hides)

Far End Presentation

Near End Video

When you are receiving a presentation, you can choose from the following layouts:

Layouts 1/6 and 2/6

Layout 3/6

22 Avaya 1010/1020 User Guide

Layouts 4/6 and 5/6

Far End Video

Layout 5: Far End
and Near End
video swap
positions

Near End Video
(hides)

Far End Video Near End Video

Layout 6/6

Controlling a Far End Camera

You can control a far end PTZ camera during a video conference in the same way you
control a near end PTZ camera if the far end camera is enabled properly. Avaya Video
Camera 100 does not support camera control.

During a video call, a camera icon appears in the video image of the participant wh ose
camera you are controlling when the user interface is visible. An orange camera icon
indicates control of the primary (near) input. A blue camera icon in a far end video
image indicates control of the far end camera. By default, the near camera is selected.

Avaya 1010/1020 User Guide 23

To select a far end camera to control, do the following from any call screen:
Press the near/far camera button on the remote control. The blue camera icon

appears in the far end video image in the call. You can choose the far end input device to
control by pressing the input button on the remote control. A menu of the input
devices that are available for selection appears. Use the arrow keys on the remote control to
select a device and then press OK.

Using Avaya Video Camera 150 Presets During a Call

You can configure an Avaya Video Camera 150 preset before placing a call or during a call.
To configure a camera preset on the near camera before placing a call, refer to “Configuring
Avaya Video Camera 150 Presets” on page 11. To configure a camera preset during a call,
ensure that the numeric keys are functioning as presets as indicated in the following steps,
select the camera you wish to control, and then configure the preset.

To use a camera preset during a call, follow these steps:

1. In the navigation bar from any call screen, Presets must appear to the right of the
numeric keys icons in the navigation bar to indicate that the numeric keys o n the remote
control are functioning as presets. If Touch Tones appears instead, change the function
of the keys to Presets by pressing the button.

Access the Call Manager by pressing OK. Use the arrow keys to select Presets and
then press the button to close the Call Manager.

The Presets label appear s next to the numeric key icons in the navigation bar of the
user interface.

Note: To use presets during a call, you must use the remote control.

2. To use a preset, press the numeric key on the remote control that represents the preset
you wish to use. Preset x, where x is the numeric key associated with the preset,
appears on the screen.

If you configured a preset for a far end came ra of a participant in the call, you must
select the far end camera to use the preset. Refer to “Controlling a Far End Camera” on
page 23.

Note: The numeric keys work as presets during a call only when you are in a call
screen.

24 Avaya 1010/1020 User Guide

Viewing Call Statistics

To view statistical information about a call, follow these steps:

1. During a call, press the button.

2. Audio and video statistics for the current call appear on the screen.
Two columns of statistics, Receive and Transmit appear. The total bandwidth used for

audio and video appear beside each column heading. Each column has a video and
audio block.

Video statistics include the following:

- resolution shows the resolution, in pixels, of the video image transmitted or

received.

- codec shows the video codec used to compress and decompress the video.

- bandwidth shows the amount of video data transferred per second in kilobits.

- frame rate shows the video frame rate in frames per second.

Audio statistics include the following:

- codec shows the audio codec used to compress and decompress the audio.

- bandwidth shows the amount of audio data transferred per second in kilobits.

- packet rate shows the amount of audio data packets transferred or received per

second in kilobytes.

Both the Audio and Video block include the following:

- jitter shows the variation, in milliseconds, in the time between packets arriving,

caused by network congestion, timing drift, or route changes.

- packet loss shows the number of packets of data that fail to reach their destination.

Packet loss can be caused by a number of factors, including signal degradation
over the network medium, oversaturated network links, corrupted packets rejected
in-transit, faulty networking hardware, maligned system drivers or network
applications, or normal routing routines.

- cumulative shows the up to date count of packets lost in the call.

- percentage shows packet loss as a percentage of the total packets sent.

The following additional information appears below the Audio statistics block:

- the call duration

- the make and model of the far end video communication device and the software

version it is using

Avaya 1010/1020 User Guide 25

3. To hide the statistics, press the button again. Statistics automatically refresh every 5
seconds and hide after 5 minutes.

Ending a Call

You can end a call using any of the following options:

• hang up button on the remote control

• Call Manager dialog

• REDIAL list

Ending a Call from the Call Manager

To hang up a call from the Call Manager dialog, follow these steps:

1. From any call screen, press OK.
The Call Manager dialog appears.

2. To hang up a call, press OK again to end the call.

Ending a Call from the REDIAL List

To hang up a call from the REDIAL list, follow these steps:

1. Press the button to return to the main screen.

2. On the REDIAL list, an orange LED indicator appears to the left of the voice or video
number currently in the call. Use the arrow keys to select the entry.

3. Press OK.

Managing the REDIAL List

You can perform the following tasks to manage the REDIAL list:

• Lock an entry to prevent it from being removed automatically from the list.

• Unlock a locked entry.

• Remove an entry.

• Add an entry to the local directory (if available).

• Adjust the maximum number of entries that can appear.

26 Avaya 1010/1020 User Guide

Locking and Unlocking Entries in the REDIAL List

You can lock and unlock entries in the REDIAL list. Locking an entry prevents it from being
removed after the maximum number of entries in the list has been reached. The lock symbol

appears next to the name in the entry when the entry is selected.

Note: Locking an entry does not prevent it from being removed from the list manually.

Refer to “Removing an Entry from the REDIAL List” on page 27.

To lock or unlock an entry in the REDIAL list, follow these steps:

1. Using the arrow keys on the remote control, select the entry you wish to lock or unlock.

2. Press the button.

3. Select Lock (or Unlock if the entry is locked) from the menu, and press OK.

Removing an Entry from the REDIAL List

To remove an entry from the REDIAL list, follow thes e steps:

1. Using the arrow keys on the remote control, select the entry you wish to remove.

2. Press the button.

3. Select Remove from the menu, and press OK.

Adding a REDIAL List Entry to the Directory

You can add an entry from the REDIAL list to the local directory.

Note: An administrator can choose to hide the local directory from users, in which case, a

user cannot perform this task.

1. Using the arrow keys on the remote control, select the entry you wish to add to the
directory.

2. Press the button.

3. Select Save on the menu and press OK.

4. Press OK again to close the confirmation dialog.

Avaya 1010/1020 User Guide 27

Managing the Directory

If you have access to the local directory, you can add, remove, or edit entries.

Adding an Entry to the Local Directory

Y ou can create up to 1 000 entries in th e local directory. To add an entry to the local directory,
follow these steps:

1. Access the directory by pressing the button from the main screen.

2. Using the arrow keys, select the Local directory.

3. Select the Add New Entry button and press OK.

4. Use the arrow keys to select fields in the New Directory Entry screen. Press OK to
enter a value in a selected field. Enter a system name, video and voice numbe rs, and IP
address or ISDN numbers. If necessary, press the button to change the method of
text entry for text fields or press to access the keyboard. After entering a value, hide
the keyboard (if you used it to it enter the value) and press OK to exit the field.

5. If a hierarchy has been predefined for the local directory, in the Hierarchy field, enter
the path to the location in the hierarchy in which to place the entry. Hierarchies can be
defined, for example, by location or department. You must identify the full path
(separated by commas) of a predefined hiera rchy in which to add an entry prior to
completing the new entry screen. If you leave the Hierarchy field empty, the new entry
is inserted at the top of the hierarchy (if defined) or is grouped alphabetically.

For example, suppose your administrator defined a hierarchy by location where Home
Office is the top of the hierarchy, and Sales Office 1 and Sales Office 2 are at the next
level below the Home Office. To place an entry in Sales Office 2, the value for Hierarchy
is Home Office,Sales Office 2.

6. When you have completed the fields, select Add Entry and press OK.

28 Avaya 1010/1020 User Guide

Copying an Entry from the Corporate to Local Directory

You can copy an en tr y fro m th e co rpor ate directory to the local directory.

1. Access the directory by pressing the button from the main screen.

2. Select the Corporate directory.

3. Select the entry you wish to copy to the local directory.

4. Press the button.

5. Select Copy to local and press OK.

6. Press OK to save the entry.

Removing an Entry from the Local Directory

You can remove an entry from the local directory.

1. Access the directory by pressing the button from the main screen.

2. Select the Local directory.

3. Select the entry you wish to remove.

4. Press the button.

5. Select Remove and press OK.

6. Select Yes and pr es s OK.

Editing an Entry in the Local or Directory

You can edit an entry in the local directory.

1. Select the entry you wish to edit.

2. Press the button.

3. Select Edit from the menu, and press OK.

Avaya 1010/1020 User Guide 29

4. Modify values in the Edit Directory Entry dialog.
a. Press OK to select a field you wish to modify.

Note: If necessary, press the button to change the method of text entry for text
fields.

b. After completing your changes, press OK to exit the field.

5. Using the arrow keys, select Save Changes and press OK.

Troubleshooting

The following sections describe symptoms, possible causes, and potential solutions for
common problems you may encounter with your A vaya system.

When experiencing a problem, visually inspect the unit. Ensure the system has not been
exposed to water or heat sources or appears physically damaged.

Improperly connected or loose cables are common causes of problems with hardware un its.
When investigating a system problem, first inspect all the external controls and cable
connections. Ensure that connections are correct and secure, and that no thing is obstructing
the cables. Contact your administrator for information about proper cabling.

Adjusting Room Lighting

You can assist the system to maintain the best possible image quality by altering the
environmental lighting and background colors of your environment. I f ligh t levels are too low
you may consider adding artificial lighting. Indirect light from shaded sources or reflected
light from pale walls often produces excellent results.

Avoid the following:

• direct sunlight on the subject matter, the background, or the camera lens which creates
harsh contrasts

• direct illumination of the subject matter and camera lens

• colored lighting

• harsh side lighting or strong light from above

You can also improve dim scenes by adjusting the camera brightness. Refer to “Adjusting
Camera Brightness” on page 31.

30 Avaya 1010/1020 User Guide

Camera Issues

If you are unable to pan, tilt, or zoom a camera that has these capabilities, ensure the
remote control contains three AAA batteries that are in good working condition. Also verify
that no objects are obstructing the sensor on the front of the camera and that the LED on
front of the camera flashes bright blue when you use the remote control to perform a task.

If no video displays from the camera, ensure the camera is connected to the Avaya system
with a camera cable to the appropriate camera input or contact your administrator.

Verify that the blue LED on the front of the camera is lit, indicating that power is active, and
reboot the system if necessary to verify that the camera turns on. To reboot the system, refer
to “Power and Connectivity Issues” on page 33.

Using Camera Diagnostic Preferences

You can use the camera diagnostic preferences in User Preferences : Diagnostics to
adjust camera brightness and white balance and correct for some types of flicker that may
appear in the video. Diagnostic camera preferences for camera brightness and white
balance are available only if the selected camera is connected to the codec and Ready
appears as the status for the camera on the System Information page.

Adjusting Camera Brightness

Camera brightness refers to the amount of light received through the lens of the camera.
You can improve dim scenes by adjusting room lighting and manually adjusting the camera
brightness. To adjust camera brightness, set the HD Camera Brightness preference in

User Preferences : Diagnostics : High Definition Camera.
Adjusting Camera White Balance

Camera white balance refers to how a camera references the color white, which is a mixture
of all colors. Adjust the white balance when video color appears to be unbalanced. White
balance is affected by the type of light source. To adjust the camera white balance adjust the

HD Camera White Balance preference in User Preferences : Diagnostics : High
Definition Camera.

Adjusting the Camera Anti-Flicker Preference

Lights powered by a 50 Hz power source can produce a flicker that the came ra captures and
transmits to the system. If you are using lights powered by a 50 Hz power source and
observe a flicker in the video displayed in your system, select the 50 Hz option in User
Preferences : Diagnostics : High Definition Camera : Camera Anti-Flicker. The default
option is Auto.

Avaya 1010/1020 User Guide 31

Some camera exposure settings designed to be used in rooms lit by sunlight may result in a
flicker. To remove the flicker, increase the HD Camera Brightness setting in User

Preferences : Diagnostics : High Definition Camera.

Display Issues

The following issues are related to the user interface or the display.

Display Failures

If data does not appear on the display, ensure cables are properly connected on the di splay
and that the display cable is connected to the HD Display 1 output on the codec.

If the video image and user interface appear washed out or too bright, examine the input
settings of your HDTV to make sure the HDTV is displaying the appropriate resolution.
Some HDTVs (particularly plasma displays) allow you to configure the native resolution of
the input device from the HDTV administration interface.

Poor Quality Display

If the colors on the display appear incorrect, verify that the display cable is properly
connected to the display.

Poor Quality Far End Video

During a call, the Avaya system automatically select s the best video algorithm b ased on the
video source and capabilities of the remote system. If you experience poor motion handling
or visible tiling in the far end picture during a video call, contact your administrator.

Audio Issues

An Avaya system automatically selects the best audio algorithm based on the call rate and
the capabilities of the remote system. The following issues are related to the audio quality.

Problematic Sound Quality If you are unable to hear the ringer when an incomin g call ar riv es, adjust the Ring Tone

Volume preference in User Preferences : Audio.

Muffled audio reception from the far side may be caused by highly reve rberant rooms. If you
are experiencing poor audio reception, add more sound absorbency to the room and speak
in close proximity to the microphone.

Degradation in the audio quality can also be caused by faulty microphones or dust and
debris on the microphones. Do not use any kind of liquid or aerosol cleaner on Avaya
devices that include microphones. A soft, slightly damp cloth is sufficient to clean the top
surface of the units if necessary.

32 Avaya 1010/1020 User Guide

Distorted Audio

Ensure that speakers are not obscured or damaged at either end of the call. Ensure both
ends are not muted. Verify that the audio out cables are properly connected to the display
and that any external speaker systems are powered and configured correctly.

Power and Connectivity Issues

If a call does not successfully connect, verify that you have dialed a working number and
that the far end destination is powered on and available . Verify that the network is ready and
available. Network status is indicated at all times in the status bar. If the Avaya system is
connected to the local network, a green network status icon appears. A yellow or red
network status icon indicates a problem with the network connection. Refer to “The Main
Screen” on page 8 for a visual depiction and description of the network status icons.

You may need to reboot a system that is not responding to commands from the remote
control. To reboot the system, access User Preferences : Diagnostics : System Reboot.

Accessing Administrative Features

You can manage your Avaya video communications system using the remote control or
remotely using a web browser, telnet session, or secure shell (ssh) session.

Administration Using the Remote Control

To access administrator preferences for configuring the system using the remote control,
follow these steps:

1. From the main screen of the user interface, press the button on the remote control
to access the System Menu.

2. Select Administrator Preferences and press OK.

3. Enter the administrator password and press OK.
Note: The default administrator password is 1 2 3 4. To change the administrator

password, refer to “Changing the Administrator Password” on page 35. If you
enter an incorrect password, press the button on the remote control to clear
the Login Attempt Failed message.

Avaya 1010/1020 User Guide 33

Administration from a Web Browser

To configure your Avaya system from a web browser, you must have Adobe Flash Player
installed and configured on your web browser. You can download the Flash Player from
www.adobe.com. Refer to the Avaya 1010/1020 Release Notes for the supported Flash
Player version. Release Notes are available from support.avaya.com.

By default, remote access to an Avaya system thro ugh a web browser is enabled. To disable
remote access through a web browser, select Disabled for the HTTP preference in
Administrator Preferences : Security : General.

To access the web administration interface, follow these steps.

1. Open a web browser and enter the IP address of the Avaya system in the web address
field. The IP address of the system appears at the top of the main screen in the user
interface.

A login screen appears.
Note: This is a secure Internet connection, and you may receive an unknown

certificate warning.

2. In the login screen, do the following:
a. Choose the language in which to display the interfac e.

b. Enter the administrator password.
c. Click Submit.

3. When you are finished administering the system, click the Log out button at the bottom
of the screen, and then close your web browser.

Configuring Security Preferences

You can set preferences in Administrator Preferences : Security to manage the
administrator and user passwords and control remote access to the system throug h the
web, telnet, SNMP and ssh.

34 Avaya 1010/1020 User Guide

Changing the Administrator Password

Avaya recommends that you protect the administrator preferences with a secure password
to prevent occasional users from changing them. To change the administrator password,
follow these steps:

1. From the System Menu, access Administrator Preferences : Security : Passwords.

2. Enter a new password in the New Password field below Administrator Password and
press OK.

Note: If you did not change the administrator password during initial configuration, the

default password is 1 2 3 4.

3. Re-enter the new password in the Confirm Password field and press OK.

4. Select the Set New Password button and press OK.

Setting the User Password

Y ou can set a user p assword to control access to User Preferences screens. By default, the
user password is not set.

Note: If you set a user password, you can also access the User Preferences screens with

the administrator password.

To set the user password, follow these steps:

1. From the System Menu, access Administrator Preferences : Security : Passwords.

2. Enter a new password in the New Password field below User Password and press
OK.

3. Re-enter the new password in the Confirm Password field and press OK.

4. Select the Set New Password button and press OK.

Controlling Remote Administration

By default, remote access to an Avaya 1010/1020 system through the web (http), SNMP,
and ssh is enabled; remote access throug h a telnet session is disabled . To enable or disable
remote access through any of these mechanisms, configure preferences in Administrator
Preferences : Security : General .

Avaya 1010/1020 User Guide 35

Specifying a Locally Configured IP Address

Dynamic Host Configuration Protocol (DHCP) is used to dynamically allocate and assign IP
addresses. DHCP allows you to move network devices from one subnet to another without
administrative attention. You can choose to enable DHCP if a DHCP server is present. If you
disable DHCP, you must enter an IP address (the locally configured IP address if not
assigned by a DHCP server), subnet mask (used to partition the IP address into a network
and host identifier), and gateway (IP address of the default gateway the system uses).

Configuring Avaya Systems Using DHCP

If an Avaya video communications system obtains its IP address using DHCP (the default), it
can accept an option from the DHCP server that specifies a location and file from which the
system can obtain configuration information. The file can be located on a web server, trivial
file transfer protocol (TFTP) server, or file transfer protocol (FTP) server. Each tim e the
system boots, it attempts to fetch the configuration file specified by the option. If the
configuration file has changed since the last time it was applied, the system applies the
configuration file before the boot process continues. The following prerequisites must be me t
to enable this feature:

•The DHCP preference in Administrator Preferences : Network : General on the
Avaya system must be set to Enabled.

• An Avaya system accepts site-specific option 157 for this feature. You must configure
this option on the DHCP server.

Note: If you configure a system using DHCP option 157 and specify a TFTP server as
the source from which to obtain the configuration file, the system accepts the download
through port 5351. Ensure that firewalls between the system and the TFTP server are
configured to allow the download through this port.

36 Avaya 1010/1020 User Guide

Configuring the DHCP Option

Specific configuration details of DHCP servers for use with this feature vary depending on
the DHCP server used and your environment. The scope of this section is limited to
describing the format of site-specific option 157.

An Avaya system can accept site-specific option 157 from the DHCP server if you configure
the option as a string with the following format:

“Avaya: server=<path>”

where <path> is one or more URLs separated by semicolons that specifies the location of a
configuration file. Supported protocols include TFTP, FTP, and HTTP. If the path contains
more than one URL, the Avaya system tries the URLs in the order listed and uses the first
file that exists.

Example:
If the path is:

http://example/config/fishtank.cfg;ftp://example/other/fishtank.cfg

the system attempts to obtain the configuration file fishtank.cfg from the web server at
http://example/config/fishtank.cfg. If the file does not exist at that location, the system
attempts to obtain the configuration from the FTP server at ftp://example/other/fishtank.cfg.

Note: If the server requires a username and password to ac ce ss the file, for exa m ple to

log into an FTP server, you can include the user name and password in the URL.
For example:

ftp://<username>:<password>@example/other/fishtank.cfg

where <username> is the user name and <password> is the password required for
the login. The user name and password must not contain a semicolon.

Each URL can also contain the following escapes to make the configuration unique to the
system:

Escape Replacement Value

#M Replaced with the MAC address using the underscore character to replace the

#S Replaced by the system model; passport.

#I Replaced by the assigned IP address.

colon between bytes. The MAC address resolves to a hexadecimal number with
lower case letters.

Avaya 1010/1020 User Guide 37

If a machine name or IP address is used alone as a path element, then the following p ath is
substituted:

tftp://<name>/#M.cfg;tftp://<name>/#S.cfg

where <name> is the IP address or DNS name in the path.

Example:
For an Avaya 1010/1020 system with a MAC address of 00:13:FA:00:12:33 and an IP

address of 10.10.22.77, the path:

http://example/configs/fishtank.cfg;example;ftp://example/#I.cfg

resolves to search for a configuration file at the following locations:

1. http://example/configs/fishtank.cfg

2. tftp://example/00_13_fa_00_12_33.cfg

3. tftp://example/passport.cfg

4. ftp://example/10.10.22.77.cfg

Note: The MAC address resolves to a hexadecimal number with lower case letters. In the

previous example, the MAC address 00:13:FA:00:12:33 is replaced with
00_13_fa_00_12_33. If you specify a path that uses the #M escape, ensure that the
file name of the configuration file contains lower case letters.

The first file found is used. If the checksum of the file is different from the last configuration
file loaded into the system, then the new file is used.

Note: Setting preferences that result in a system reboot, for example port ranges or SIP

preferences, may cause the system to reboot once the configuration file is loaded
into the system. Because the checksum for the configuration file in this case is the
same, the file is not loaded again. The actual configuration changes are applied
when the system is fully booted. This may cause previous configuration preferences
to appear in the user interface, for example a previous system name, before the
configuration takes effect.

Specifying the Hostname and Domain Name Service (DNS) Servers

You can ent er the host na m e of th e sys tem an d th e IP ad dr es ses to con fig ur e DNS se rve rs .
You can also enter the domain names to search when resolving hostnames. Domain Name
System (DNS) translates names of network nodes into addresses; specify this preference to
use DNS to resolve the hostnames of devices to IP addresses.

38 Avaya 1010/1020 User Guide

Specifying Network Speed

If you choose an option other than Auto for the Administrator Preferences : Network :
General : Network Speed preference, ensure that it matches the speed and duplex

configured on your network switch.
Note: If your Ethernet switch is configured for half duplex, you may experience poor

quality video when placing calls greater than 512 Kb/s.

Specifying a VLAN Tag

If you have static virtual local area networks (VLANs) configured in your environment, you
can configure your Avaya system to apply a VLAN tag to outgoing packets and only accept
incoming tagged packets that have the same VLAN identifier. To enable this feature,
navigate to Administrator Preferences : Network : General : VLAN Tag and specify the
VLAN identifier of the VLAN to which the system is assigned. The value is a number in the
range 1 through 4094.

Note: If you set or modify the VLAN Tag preference, the system reboots when you

navigate to another screen.

Specifying an NTP Server

The system date and time that appear in the use r interface are automatically set if o ne of the
following conditions exists:

•The Administrator Preferences : Network : General : DHCP preference is set to
Enabled, and the DHCP server can pass an NTP server address to your system.

- or -

• The hostname or IP address of an NTP server is specified in Administrator
Preferences : Network : General : NTP Server Hostname.

Note: An NTP server address that a DHCP server p asses to your system overrides an

NTP server hostname or address specified in the NTP Server Hostname
preference.

The System Information page displays the IP address of the NTP server that the system
uses.

Note: The time zone is not set automatically. If you did not specify the time zone for your

system during the initial configuration, the time that appears in the user interface
may not be correct. To specify the time zone manually, refer to “Manually Setting
System Date and Time” on page 42.

Avaya 1010/1020 User Guide 39

Restricting Reserved Ports

By default, Avaya systems communicate through TCP and UDP ports in the range 60000 ­64999 for video, voice, presentations, and camera control. Avaya systems use only a small
number of these ports during a call. The exact number depends on the number of
participants in the call, the protocol used, and the number of ports required for the type
(video or voice) of call.

To minimize the number of UDP and TCP ports that are available for communication, you
can restrict the range by entering values in Administrator Preferences : Network :
Reserved Ports. Avaya recommends that the range you choose, if other than a subset of
the default range, begins with a port number greater than 10000.

Note: Changing the TCP range causes an automatic reboot of the system.

SIP two-way call required ports:

Call Type Number of Required UDP Ports

Video 6 UDP ports

Voice 2 UDP ports

Configuring Quality of Service

You can specify network Quality of Service (QoS) settings in the Administrator
Preferences : Network : Network QoS preferences. Set these preferences accord ing to

the settings used in your network.
Note: Network QoS preferences are supported with IPv4 addressing only.

You can specify DiffServ (differentiated services) or IntServ (integrated services) values for
audio, video, and data packets. You can also set the IntServ Type of Service (ToS)
preference.

Configuring Communications Preferences

You can specify options that control which protocols the system uses during calls by
configuring preferences in Administrator Preferences : Communications.

40 Avaya 1010/1020 User Guide

Configuring Dialing Options

You can choose voice and video dialing options during the initial configuration, when
performing a system reset, or at any other time by accessing Administrator Preferences :
Communications : General. Refer to the Avaya 1010/1020 Installation Guide for more
information about these preferences.

Receiving Presentations

Avaya 1010/1020 can receive but not initiate presentation s during a call through a
secondary H.239 media channel. By default, the presentation function is enabled. To disable
presentations access Administrator Preferences : Communications : General :
Presentations.

Consider disabling the presentation function if your system experiences interoperability
issues with third party systems that do not support presentations.

Configuring SIP Settings

By default, support for Session Initiation Protocol (SIP) is enabled on Avaya systems. To
configure SIP as the protocol to use for placing calls, configure SIP preferences in
Administrator Preferences : Communications : SIP. You can also disable support for SIP
by choosing Disabled for the SIP preference when the system is not in a call. If you choose
Disabled for the SIP preference, the system cannot place or receive calls with the SIP
protocol.

For the server, enter the username, SIP server authorization name, an d password for the
device, if required.

When you select the Register button and press OK, icons appear in the status bar to
indicate the status of the registration process with the SIP server . Th e yellow SIP icon
appears when your Avaya system is trying to register with th e SIP server. If the registration
fails, the red SIP icon appears.

Y ou can change the SIP UDP si gnaling port. You can also enable TCP signaling and change
the TCP signaling port.

Configuring System Settings

You can change settings that identify the system to users in the user interface, set the
system date and time, check for updates to license keys, and reset the system to its factory
default settings by accessing Administrator Preferences : System.

Avaya 1010/1020 User Guide 41

Identifying the System

To change the system name, dialing numbers, and geographic location specified for the
system, access Administrator Preferences : System : Identification.

Manually Setting System Date and Time

You can set the system date and time manually as follows:

1. From the System Menu, access Administrator Preferences : System : Date and
Time.

2. Set the time zone.

3. Set the month, day, and year for the date.

4. Set the hour, minute, and second for the time.

5. Select the Set Date and Time button and press OK to save your changes.

Restoring Default Settings

Administrator preferences contain the configuration of the entire system. You may need to
reset the system to its default state to correct unknown problems you may be experiencing
or to return to a known configuration. You can reset the system from the user interface or
manually with the Reset button on the back of the codec.

Resetting a System from the User Interface

To reset the system from the user interface, follow these steps:

1. From the System Menu, access Administrator Preferences : System : System
Reset.

2. Enter the administrator password.

The system automatically reboots and the administrator password is reset to the default
value (1 2 3 4). The user password also resets to a blank password, enabling users to
access User Preferences without a password. The Initial Configuration screen appears.
You must complete the initial configuration screens to complete the reset.

Note: If you reset the system using a remote access method, you must complete the reset

from the user interface by navigating the initial configuration screens and pressing
OK on the remote control when prompted to save the configuration.

42 Avaya 1010/1020 User Guide

Resetting a System Using the Reset Button

If this reset fails or if you do not have access to the user interface, you can manually reset
the system using the Reset button on the back of the codec without removing power to the
system.

Press and hold the reset button. The blue LED on the front of the codec changes color or
behavior approximately every five seconds until the LED turns solid blue. The following table
indicates the sequence of color and behavior changes that the LED exhibits and the
corresponding effect on the system when you release the reset button.

When the LED is This Color: Release the Reset Button to Get This Result:

blue and red
Note: The LED may remain in this

state for more than 5 seconds.
Depending on your viewing angle,
the LED may appear purple.

solid red The system reboots without changes to the configuration.

flashing blue (longer duration on than
off)

flashing blue (shorter duration on
than off)

solid blue If you release the reset button when the LED turns solid blue the

The system reboots without changes to the configuration.

The system reboots and resets preferences to their default settings.

The system reboots at the initial configuration using the alternate
software image installed on the system and resets values to default
settings.

system stops and does not reboot. Continue to hold the reset button
until the system reboots (approximately 5 to 10 seconds after the LED
turns solid blue). The system reboots without changes to the
configuration.

Avaya 1010/1020 User Guide 43

Configuring Call Preferences

All users can set auto answer options for calls and specify the maximum number of entries
to appear in the Redial list. Refer to “Placing a Call” on page 12 for more information.

Administrators can configure the maximum call time and bandwidth in Administrator

Preferences : Calls.

Managing Bandwidth

You can specify the maximum bandwidth that an outgoing or incoming call uses by setting
the Outgoing Maximum Bandwidth and Incoming Maximum Bandwidth preferences in

Administrator Preferences : Calls. The value that you choose for the Outgoing Max imum
Bandwidth becomes the maximum value that users can choose in the user interface when

placing a call by dialing a number manually or when specifying a bandwidth in a directory
entry. If a user specifies Auto for the bandwidth when placing a call, the maximum outgoing
bandwidth becomes the starting point for negotiating bandwidth when the call connects.

If you choose Auto as the value for the Outgoing Maximum Bandwidth and Incoming
Maximum Bandwidth preferences and the user chooses Auto for the bandwidth when
placing the call, the system places the call at 1152 kb/s.

The Auto Bandwid th preference addresses how the system responds to packet loss during
a call. When set to Enabled, the default, the system attempts to use the best available
bandwidth after the call connects.

Selecting a Maximum Call Time

You can control the amount of time that a call stays connected by selecting an option for the

Maximum Call Time preference in Administrator Preferences : Calls.

Controlling REDIAL List Entries and Auto Answer Options

Users and administrators can control the number of entries that appear in the REDIAL list
and how the system answers calls in User Preferences and Administrator Preferences :
Calls. Refer to “Placing a Call” on page 12 for more information.

44 Avaya 1010/1020 User Guide

Enabling Telepresence

You can set Avaya 1010/1020 to telepresence mode in which a conference administrator
controls calls from a control panel (such as Avaya System Manager or the Call Manager in
the web administration interface).

Enabling telepresence removes the user interface from view. When the system is idle, only
the background image appears in the display. An administrator can access the user
interface by pressing OK and entering the administrator password.

During a call, users see the video from the call and the mute indicators. The navigation bar,
PIP windows, caller ID information, and call status messages do not appear on the screen.

Users can invoke the Call Manager dialog and call statistics and choose video inputs with
the remote control. The numeric keys on the remote control play touch tones. Users can
change this behavior from the Call Manager.

To enable or disable telepresence and lock or unlock cameras, configure preferences in

Administrator Preferences : Telepresence.

Configuring Audio Behaviors

You can adjust audio behaviors by configuring preferences in Administrator Preferences :
Audio.

Configuring Audio Codec Order

To change the order of available audio codecs for the system to use to place calls, select the
Audio Codec Order preference, select a codec, and press the right a rrow to move the entry
up in the list or press the left arrow to move the entry down in the list.

Selecting the Active Microphone

Avaya 1010/1020 can connect to more than one microphone device for audio input during
calls (for example, Avaya Video Camera 100, an d Avaya Video MicPod 1000). Only one of
these devices can function as the active microphone during a call.

To select a device to serve as the active microphone, navigate to Administrator
Preferences : Audio and select a device in the Active Microphone preference. The
options that are available for the Active Microphone are Auto ( default), Microp hone In, and
Camera 1.

Camera 1 specifies Avaya Video Camera 100 as the active microphone.
When the Active Microphone preference is set to Auto (the default), or if the option

selected is not connected to the codec, the system automatically attempts to select a
Microphone In, and then Camera 1, in that order.

Avaya 1010/1020 User Guide 45

Adjusting the Active Microphone Volume

To control the volume of the active microphone, adjust the Active Microphone Volume
preference in User Preferences or Administrator Preference s : Au di o . For Information
about using audio meters to set the volume, refer to “Managing Audio” on page 18.

Checking Microphone Status

The Active Microphone field in the System Information page shows which device is
functioning as the active microphone. When the value is None, the No Active Microphone
indicator appears in the status bar indicating that no active microphone is available.

The Microphone In field appears in the System Information page for systems that have a
microphone in connector on the codec and indicates the connection status of a device for
the input (None, Ready, or Error).

Testing Primary Audio Output

You can send audio test tones to speakers that are connected to the codec as the primary
audio output device. Navigate to Administrator Preferences : Audio : Primary Audio
Output Test. Select a channel to test, or select Auto. The Auto option cycles through all
available channels, playing the test tone for 5 seconds before moving to the next available
channel. To end the test, choose Off or navigate to another preference or screen.

Adjusting Audio Levels

In addition to adjusting the audio volume for line in and the active microphone, you can
adjust levels associated with the following prefer e nc es:

• Line Out Treble (dB)—Boost the higher frequencies in the sound range for audio
output.

• Line Out Bass (dB)—Boost the lower frequencies in the sound range for audio output.

• Ring Tone Volume—Select the volume level of the ring and busy tones

• DTMF Tone Volume—Select the volume level of the DTMF and key click tones.

• Status Tone Volume—Select the volume level of status tones.

• System Ringer Volume—Select the volume level of the system ringer.

• System Ringer Tone—Select one of five preset system ringer tones.

46 Avaya 1010/1020 User Guide

.

Configuring Video Behaviors

Administrators can adjust video behaviors to control cameras and video quality by
configuring preferences in Administrator Preferences : Video.

Controlling Avaya Video Camera 150 Use by Far End Users

To prevent far end users from controlling your PTZ near end camera, including configuring
and controlling camera presets, choose Disabled for the Administrator Preferences :
Video : Video Control : Far Control of Near Camera preference. If you choose Enabled,
you can still prevent far end users from configuring and using near end camera presets by
choosing Disabled for the Far Set of Camera Presets and Far Move to Camera Presets
preferences.

Locking Avaya Video Camera 150 Presets

By default, all users can configure PTZ camera presets. To prevent all users (near and far
end) from configuring camera presets, select Locked for the Administrator Preferences :
Video : Video Control : Camera Presets Lock preference. To prevent only far end use rs
from configuring camera presets, choose Disabled for the Far Control of Near Camera or

Far Set of Camera Presets preferences.

Controlling Avaya Video Camera 150 Pan Direction

You can define the pan direction of the PTZ camera relative to the physical arrangement of
the camera by setting Administrator Preferences : Video : Video Control :
Camera Pan Direction. Select Perceived for the camera to pan left or right from the user’s
perspective, when facing the camera. Select Reversed for the camera to pan to the
camera’s actual left or right.

Customizing Input Device Names

You can define a custom input name by changing the default value for HD Camera 1 Name
in Administrator Preferences : Video : Video Control. Customized names are limited to
16 characters. The default name is HD Camera 1.

Selecting Priority of Quality Metrics for Source Video

You can favor sharpness or motion as a priority for the quality of primary video that Avaya
1010/1020 sends to the far end during a call. If you favor sharpness by selecting a smaller
number for the Administrator Preferences : Video : Video Quality : Primary Video
Motion preference, in lower bandwidth calls the system sends the primary video at a lower
frame rate and a higher resolution. The default value (10) favors motion.

Avaya 1010/1020 User Guide 47

Adjusting Video Encoder Quality

You can adjust the quality of the video image sent to the far end during a call by specifying a
relative lower or higher resolution in the Administrator Preferences : Video : Video
Quality : Video Encoder Quality preference. Moving the slider to the right decreases the
resolution of the video sent to the far end and improves the quality of the video image.
Consider using this preference to make minor ad ju stm e nts to the quality of th e vid eo imag e
sent to the far end.

Disabling Access to the Local Directory

By default, users can place calls using entries in the local directory and add, remove, or
modify these entries. For more information, refer to “Placing a Call from the Directory” on
page 14.

Administrators can disable user access to the local directory by setting Local Directory to
Disabled in Administrator Preferences : Directory : General. Disabling access to the local
directory also disabls the following:

• saving entries from the REDIAL list to the local directory

• copying corporate directory entries to the local directory

Administrators maintain access to the local directory on the web administration interface
Directory page when the Local Directory preference is set to Disabled. For more
information about managing the local directory from the web administration interface, refer
to “Using Advanced Directory Features” on page 54.

48 Avaya 1010/1020 User Guide

Populating the Corporate Directory

Users can place calls from the directory by selecting a number to dial from a list of stored
numbers. The corporate directory is H.350 compliant and can store up to 1000 entries in
both an alphabetical and hierarchical format. All users can manage entries in the local
directory. Only administrators can manage entries in the corporate directory.

You can populate the corporate directory by configuring Auto Discovery preferences or
Lightweight Directory Access Protocol (LDAP) preferences in Administra tor Preference s :
Directory. You can enable only one of these methods. The system automatically disables
the other method to prevent duplicate entries from app ea ring in the cor porate dir ectory. The
status of these methods, either enabled or disabled, appears on the Administrator
Preferences : Directory screen. The connection status of the LDAP installation also
appears on this page and on the System Information page. The values that can appear for
the connection status include the following:

LDAP Connection Status Description

Unregistered LDAP preferences are not configured.

Registered LDAP preferences are configured. The last attempt by the Avaya system to

Unreachable LDAP preferences are configured, but the LDAP hostname is invalid or the

Unauthorized LDAP preferences are configured, but the username or password is invalid.

Invalid Syntax LDAP preferences are configured, but the base Distinguished Name (DN) is

Failed LDAP preferences are configured, but an unexpected failure occurred.

contact the LDAP server and receive data was successful.

service does not exist.

invalid.

Avaya 1010/1020 User Guide 49

Configuring Auto Discovery

Auto discovery enables Avaya systems on your network to pass address information to
other Avaya systems automatically. By default, when an Avaya system joins a network, it
sends a broadcast packet to the local subnet to announce its presence. Any Avaya system
on the local subnet that receives the packet and has Auto Discovery set to Enabled replies
by sending address information about itself and a list of IP addresses of other Avaya
systems that it has discovered.

The Avaya system creates an entry in its corporate directory for every system on the local
subnet from which it received a response
received and the IP addresses that are stored in its own Redial list, but only if those
addresses are allowed by the filters that you specify in the Auto Discovery Subnets and
Auto Discovery Ignored Subnets preference s. By default, the system replies and sends
queries to other Avaya systems in the local subnet only.

Configure the Auto Discovery Subnets and Auto Discovery Ignored Subnets
preferences to enable the system to discover other Avaya systems outside the local subnet
and share that information with other Avaya systems. Specify subnet filters (separated by
spaces) in the Auto Discovery Subnets preference to identify the subnets to which the
Avaya system can send queries and replies. By default, the preference is emp ty; the system
sends queries and replies to other Avaya systems on the local subnet only.

To exclude subnets from auto discovery, specify subnet filters in the Auto Discovery
Ignored Subnets preference. If a destination address does not match one of the filters in
the Auto Discovery Subnets preference, or if it matches one of the filters in the Auto
Discovery Ignored Subnets preference, then the Avaya system does not query or reply to
the Avaya system at that address.

For example, you can configure the Auto Discovery Subnets preference to include a large
subnet and the Auto Discovery Ignored Subnets preference to exclude a subset of the
subnet. Consider a network that has several subnets with the IP address 10.* and a slow
network connection to devices that have a 10.85.* address. If you enter 10.* in the Auto
Discovery Subnets and 10.85.* in the Auto Discovery Ignored Subnets preference, the
Avaya system queries and replies to all Avaya systems that have a 10.* address, except
those that have a 10.85.* address.

If you set Auto Discovery to Disabled, the Avaya system does not send a broadcast
message to the local subnet and cannot discover or be discovered by other Avaya syste ms.

. It then queries the list of other IP addresses that it

Reading from an LDAP Server

When you enable and configure LDAP preferences to populate the corporate directory, you
specify the hostname, login and query parameters, and the refresh interval for reading data
from a preconfigured LDAP server. Avaya recommends that you use an LDAP server
configured with an H.350 compliant schema.

50 Avaya 1010/1020 User Guide

Configuring Appearance Preferences

Users can configure preferences in User Preferences : Appearance and Backgrounds
that affect the appearance or behavior of the following:

• screen saver that appears when the system is idle and the screen saver timeout

• system sleep timeout

• timeout interval for the appearance of the user interface after a call connects

• the language in which the user interface appears

• background image or color that appears in the user interface
Help text appears at the bottom of the screen to assist users in selecting an option for each

preference. Administrators can also access these preferences in Administrator
Preferences : General, Backgrounds, and Layout.

Only administrators can hide or show A vaya bran ding in the user inte rface and screen saver
logo and add or remove custom background images. To hide or show Avaya branding,
access Administrator Preferences : Appearance : General : Company Logo. Choose
None to hide the branding. The Default option shows the branding. To add or remove
custom background images, refer to “Adding or Removing Custom Background Im ages and
Colors” on page 53.

Video Layout Preferences

All users can configure the Picture In Picture video layout preference in User Preferences:
Appearance. Refer to “Managing PIP” on page 20 for more information about setting this

preference.

Configuring Display Preferences

Only administrators can configure preferences that affect display types, resolutions, and
energy management options. Display preferences appear in Administrator Preferences :
Appearance : Displays. Typically, you configure display resolutions when you install your
system or change a display and to troubleshoot display issues. Refer to the Avaya 10 10/
1020 Installation Guide for more information.

Y ou can set the Display Energy Sav er preference to Enabled for connected displays to turn
off the signal that the Avaya system sends to the display when the system goes to sleep.
Avaya recommends that you test this feature for compatibility with your display before using
it in your environment. Some displays may appear black when the signal from the system is
no longer received, but not enter an energy saving state. Other displays may recognize the
loss of the signal and show text indicating this state. This may result in the text image
burning into the screen. Some displays may recognize the loss of the signal and power of f,
but then not wake up when the Avaya system wakes up.

Avaya 1010/1020 User Guide 51

Viewing Recent Configuration Changes

As an aid to troubleshooting issues that you may encounter with your Avaya system or to
quickly access a preference that has been recently changed, view the preferences in
Administrator Preferences : Recent. Preferences that have dependencies on other
preference settings may not appear in Recent.

Note: Upgrading the system software removes all prefer en ce s fro m the Recent scree n.

Using Diagnostics Preferences and Tools

Diagnostic preferences and tools that are available to all users include high-definition
camera preferences and a system reboot option. For information about using these
preferences and tools, refer to “Using Camera Diagnostic Preferences” on page 31.
Administrators can access these preferences and tools through User Preferences or
Administrator Preferences : Diagnostics.

Note: In the web administration interface, to view the effect of changes made to camera

diagnostic preferences on the Diagnosti cs : Cameras page, click Save Changes
and then Refresh.

Diagnostic preferences and tools availab le on ly t o adm i nist ra to rs in Administrator
Preferences : Diagnostics include call counter statistics, color bar settings, and network
utilities.

Using Network Utilities

You can troubleshoot network connection issues with your system using the ping and
traceroute utilities in Administrator Preferences : Diagnostics: Network Utilities. The
ping command tests responsiveness between two devices. The traceroute command tests
responsiveness and traces the path of a packet from one device to the other.

Rebooting the System

The system reboots when you do any of the following:

• Reboot the system (Administrator Preferences or User Preferences : Diagnostics :
System Reboot).

• Reset the system to its default state (Administrator Preferences : System : System
Reset).

• Restore a system configuration using System Restore in the web administration
interface (Preferences : System : System Reset : System Restore).

• Change the VLAN Tag preference (Administrat o r Pref ere n ces : N etwo r k : Genera l ).

52 Avaya 1010/1020 User Guide

• Change TCP reserved ports (Administrator Preferences : Network : Reserved
Ports).

• Change the UDP signaling port, enable or disable TCP or TLS signaling, or change the
TCP or TLS signaling ports (Administrator Preferences : Communications : SIP.)

• Upgrade the system software from the web administration interface (Maintenance :
System Upgrade).

All users can reboot the system by accessing User Preferences : Diagnostics : System

Reboot from the main screen. Administrators can also reboot the system by accessing
Administrator Preferences : Diagnostics : System Reboot. Select Yes when prompted

to confirm the reboot.
To reset the system to its default state, refer to “Restoring Default Settings” on page 42.

Note: If the user interface is not responding and you are unable to reboot the system by

following these instructions, you can reboot the system by pressing the reset button
on the back of the codec as described in “Restoring Default Settings” on page 42.
Avaya recommends you do not unplug power from the codec to reboot it.

Exclusive Web Administration Features

Y ou can perfor m the same administrative configuration from the web administration interface
that is available from the user interface. The web admin ist ra tio n inte r fac e co ntains the
following additional features not available from the user interface.

Adding or Removing Custom Background Images and Colors

You can add or remove custom background images only from the web administration
interface. Access Preferences : Appearance : Backgrounds and click Add at the bottom
of the screen to add a new background image. To apply the new image, select it and then
click the display. Images must be 1280 x 720, .jpg file type, and have unique display names.

Note: Adding a new background image is not supported with the FireFox browser or othe r

browsers based on Mozilla code.

Users and administrators can specify a background color instea d of a background image to
appear in the display. Choose None for the Display Background Image preference in

Administrator Preferences : Appearance : Backgrounds or in User Preferences :
Backgrounds and then select a color for the Display Background Color preference.

Only administrators can specify a custom background color in the web administration
interface in Preferences : Appearance : Backgrounds . A color swatch appears next to the
current background for each display. Click the color swatch. An eye dropper icon and a color
wheel icon appear. Use these icons to do the following:

Avaya 1010/1020 User Guide 53

Choose a Background Color from the Interface

1. Click the eye dropper to choose a color from the web administration interface.

2. Click the color you wish to apply from the interface.

3. Click the display to apply the color.

Specify a Custom Color

1. Click the color wheel to access the color editor.

2. Specify a custom color by supplying RGB values or a hexadecimal value. You can also
choose a predefined color by clicking one of the color swatches that appears in the color
editor.

3. Click Save Changes to save the selection.

4. Click the display to apply the color.

Using Advanced Directory Features

Advanced usage of the directory is available only from the web administration interface. On
the Directory tab, the List All button retrieves the current directory data. You can import
and export entries to and from the local directory using the Import and Export buttons; you
can export entries from the corporate directory. Clear All deletes all entries in the local
directory. Search enables you to locate a specific entry in the directory.

When importing and exporting directory entries from the web administrati on inter face, use a
text editor that supports UTF-8 encoding to view or edit the dat a. Double-byte characters are
not supported in directory entries import ed usin g th e web admin istr a tion inte rf ac e.

54 Avaya 1010/1020 User Guide

Saving and Restoring a System Configuration

You can save and restore a system configuration only from the web administration interface.
Note: System restore is not supported with the FireFox browser or other browsers based

on Mozilla code.

The System Save feature creates a text file that contains command line interface
commands to restore a saved configurat ion . Th e save d co nf igu ra tio n inc lud es all the
preferences that can be set through the command line interface, except the command line
interface password and the password for the default SNMP user. You can edit the file
manually to customize the configuration. The System Restore feature restores a system
configuration using the saved configuration file.

Note: Configuration preferences and options vary across Avaya system softwa re

releases. Restoring a system configuration using a file saved from a different model
or software release may produce unexpected results. Avaya recommends that you
restore a configuration that was saved from the same system or the same system
model and software release.

To save a system configuration from the web administration interface, follow th ese steps:

1. In the web administration interface, navigate to Preferences : Syst em : System Reset.
If you wish to save system passwords in the file, select Save passwords. Passwords
saved with this option are not encrypted.

2. Click System Save.

3. In the Download file dialog box, click Yes.

4. When prompted, choose a location in which to save the configuration file and then click
Save.

Avaya 1010/1020 User Guide 55

To restore the system configuration from the web administration interface, follow these
steps:

1. Ensure that a saved configuration file exists before performing a restore.

2. If you chose not to save passwords when you saved the configuration file, passwords
appear in the file as tokens surrounded by ### characters and FIX: precedes the
command in the configuration file, for example:

FIX: set admin password ###Password###

If you wish to replace these tokens with passwords before using the file to restore a
system, delete FIX: and replace ###token### with the password. If you do not edit
these lines, error 09 (invalid command) appears in the command output when you
restore the system; the FIX: lines are ignored; and values previously set for the
passwords remain unchanged.

3. Hang up all calls connected to the system. If calls are connected when you perform a
restore, a dialog appears prompting you to continue or cancel the restore. If you
continue, the system restore process terminates the calls.

4. In the web administration interface, navigate to Preferences : System : Sys tem Reset.

5. Click System Restore.

6. Click Continue. The Avaya system reboots and a dialog appears indicating that the
restore succeeded.

Copying Screen Text to the Clipboard

The web administration interface supports copying data from most screens to the operating
system clipboard. This feature facilitates troubleshooting by enabling you to paste
configuration information into an email or text editing application. If a screen supports this
feature, a Copy button appears in the lower right corner of the screen. Click the Copy button
to copy the data on the screen to the clipboard.

Downloading Call History

You can download call history as a comma separated value file (.csv file extension ) from the

Diagnostics page in the web administration interface. Click Call History and then click
Download Call History. When prompted, choose a location to save the file.

56 Avaya 1010/1020 User Guide

Managing Calls from the Web Administration Interface

Y ou can plac e calls from the Directory tab by selecting an entry and clicking Dial. Dialing an
entry from the directory invokes the Call Manager. The Call Manager tab includes all call
management features that are available to users. When you move the pointer over an
interface element, a tool tip appears to assist you with identifying the call management
feature associated with that element. Data that appears in the Call Manager refreshes
every five seconds.

Upgrading your System Software

Before you upgrade your Avaya system software, ensure that the system meets the
following prerequisites:

• The camera you intend to use with the system is connected to the codec properly.
Note: A camera not connected to an Avaya system before an upgrade may not

function properly after an upgrade.

To upgrade the software for your system, follow these steps:

1. Access support.avaya.com.

2. Click the Download Software button.

3. Enter your serial number (located on the bottom or back of your Avaya system codec
and on the System Information page).

4. Click the link for the software version you wish to download.

5. Download it to a local directory on your system.

6. Access the web administration interface for your system. Refer to “Administration from a
Web Browser” on page 34.

7. Click the Maintenance tab.

8. Click System Upgrade.

9. If your upgrade requires you to reset the system to the original default settings, select
the Reset to Default State check box.

10. Browse for the upgrade file you downloaded in step 5.

Avaya 1010/1020 User Guide 57

11. Click Upgrade.
Note: If calls are connected to the system, a dialog appears prom pting you to continue

or cancel the upgrade. Click Yes, to continue with the upgrade and disconnect the active
calls. The upgrade may take several minutes; do not disrupt the upgrade process.
During an upgrade, a status screen appears in the display connected to the system.
Users cannot cancel the screen, and the system rejects incoming calls.

12. A system upgrade status message appears when the upgrade is complete. Close the
status window and close the administrator configuration window.

13. Your system is ready to use. If you selected the Reset to Default State check box in
step 9, you must first reconfigure your system. Refer to the Avaya 1010/1020 Inst allation
Guide for information about initial configuration.

Troubleshooting Upgrade Failures

If attempts to upgrade software for your Avaya system fail, follow these steps:

1. Ensure you have a valid upgrade image.

2. Reboot the system.

3. Attempt the upgrade again.

4. If a second attempt fails, note the error code returned.

5. If problems persist, contact Avaya Technical Services or your Avaya Partner.

Upgrade Error Codes

Following are the error codes you may receive when an upgrade fails.

Code Problem Description

1 Internal error The system is missing critical files.

2 Switch to upgrade failed The command to set the active partition failed.

3 Write failed A write failure occurred during copying of the image to the

4 Read failed Reading incoming data failed during the uploading of the image.

58 Avaya 1010/1020 User Guide

upgrade partition. This typically occurs when using an upgrade
image for another Avaya product.

This typically occurs if the connection is broken during the
upload.

Code Problem Description

5 Upgrade script failed After the image has been successfully uploaded the system runs

6 Unable to run upgrade script The system was unable to run the upgrade script. This typically

7 Unable to mount upgrade

8 No permission The system failed to read the upgrade partition.

9 Corrupt image The upgrade image is corrupt and unusable. This typically occurs

10 Bad argument An invalid argument was submitted to the upgrade process. This

11 Invalid signature The encryption signature is invalid. This typically occurs if the

12 Decrypt failed The system was unable to decrypt the upgrade image. This

13 Developer system The system is configured for development and can only be

partition

an upgrade script for final processing. This error indicates a
failure in that script. This typically occurs when using an upgrade
image for another Avaya product.

occurs when using an upgrade image for another Avaya product.

After the image has been copied to the system, the system failed
to mount the image. This typically occurs if the upgrade image is
corrupt or when using an upgrade image for another Avaya
product.

due to a bad image or errors during upload to the device.

typically occurs when using an upgrade image for another Avaya
product.

image is corrupt or compromised.

typically occurs if the image is corrupt or compromised.

upgraded by an Avaya representative.

14 Upgrade in progress An upgrade is already in progress. The system only supports one

upgrade at a time.

Avaya 1010/1020 User Guide 59