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Avaya 1010, 1020 User Manual

Avaya 1010/1020 User Guide
Issue 1
June 2010
© 2010 Avaya Inc. All Rights Reserved.
Notices
Documentation disclaimer
Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.
Link disclaimer
Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.
Warranty
Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya's standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya.
. Please note that if you acquired the product from an authorized Avaya reseller
Licenses
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, http://support.avaya.com/LicenseInfo ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA IN C. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").
Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone products or pre-installed on Hardware. "Hardware" means the standard hardware originally sold by Avaya and ultimately utilized by End User.
License types
Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.
2 Avaya 1010/1020 User Guide
Copyright
Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation(s) and Product(s) provided by Avaya. All content on this site, the documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil, offense under the applicable law.
Third Party Components
Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site:
http://support.avaya.com/Copyright
Preventing toll fraud
"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.
Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States
and Canada. For additional support telephone numbers, see the Avaya Support Web site:
http://support.avaya.com
Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com.
Trademarks
Avaya and Aura are trademarks of Avaya, Inc.
Avaya is a registered trademark of Avaya Inc. Avaya Aura is a trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.
Downloading documents
For the most current versions of documentation, see the Avaya Support Web site:
http://www.avaya.com/support
Contact Avaya Support
Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support
Patent Notice
For patents covering LifeSize® products, refer to http://www.lifesize.com/support/legal.
Avaya 1010/1020 User Guide 3

Using Avaya 1010/1020

This guide explains how to administer, locally configure, and use the Avaya 1010 and 1020 video conferencing systems.
For information about administering Avaya 1030, 104 0, and A vaya 1050 video confer encing systems, refer to the Avaya Video Conferencing Systems Administrator Guide for those systems.
For information about how to install and physically connect an Avaya video conferencing system, refer to the installation guide for your Avaya video conferencing system model.
Avaya 1010 and 1020 video conferencing systems connect to Avaya Aura™ Session Manager. Refer to Administering Avaya Aura Communication Manager for Avaya Aura Session Manager for details about how to administer these video systems on Avaya Aura Session Manager.
Related documentation is available from the documentation CD included with the product and from support.avaya.com. Release Notes, technical notes and technical reference publications are available from support. av aya .c om .
Note: Avaya 1010 and 1020 video conferencing systems are not administrable on H.323 video gatekeepers.

System Components

Before using Avaya 1010/1020, familiarize yourself with its components.
4 Avaya 1010/1020 User Guide

Camera and Microphone

Avaya Video Camera 100
An Avaya 1010/1020 system includes a high-definition video camera and a device with one or more microphones for audio input during a call. A vaya Vi deo Camera 100 is a fixed- focus camera that includes two omni-directional microphones, providing audio and video input from the same device.
Avaya 1010/1020 User Guide 5
Optionally, you can use a combination of an Avaya Video Camera 150 and Avaya Video
Avaya Video MicPod 1000
Avaya Video Camera 150
Avaya 1010/1020
MicPod 1000 for video input and audio input during a call. Avaya Video Camera 150 is a pan, tilt, zoom camera and Avaya Video MicP od 1000 includes a single omni-directional microphone, mute button and mute status LEDs.

Codec

The Avaya 1010/1020 codec compresses outgoing video and audio, transmits this information to the far end of a call, and de compresses in coming in formatio n. You should not need to interact with the codec once it has been properly installed in your environment.

Third Party Display

A third party display connected to the A v aya codec en ables you to access the user inte rface and view video images during a video call.
6 Avaya 1010/1020 User Guide

Remote Control

The Avaya remote control provides wireless control of all Avaya 1010/1020 functions and enables you to navigate the user interface, place and receive calls, and control cameras connected to the system. The remote control is shown in the following illustration:
Avaya 1010/1020 User Guide 7

Navigating the User Interface

When your Avaya system is idle, a screen saver appears on the display, or the screen is black. An incoming call or pressing any button on the remote control automatically invokes the system.

The Main Screen

Use the arrow keys on the remote control to navigate the main screen. As you navigate to different parts of the screen, the icons and their descriptions that appear in the navigation bar change to indicate what actions are available for a selected object or screen.
The main screen includes the following features:
• The top right corner of the screen displays system information such as the system name, and video number. This information is hidden during a call.
• Video from the primary input, typically a camera connected to the system, appears in a small window below the system information.
• The center of the screen contains the REDIAL list and the Voice Call and Video Call buttons. From the REDIAL list you can place a call by selecting a number from a list of recently dialed numbers. Use the Voice Call and Video Call buttons to dial a number manually.
• The system status bar is a white bar that appears immediately below the REDIAL list. The system status bar indicates system and network status, including the number of voice and video calls, the time and date, or the duration of a call when a call is in progress. When the system is booting, status also appears at the top of the REDIAL list to indicate the current state of the system. The following t able identifies the icons that can appear in the system status bar.
Icon Condition
Video Indicates a video call in progress. An orange circle appears to the right of
Voice Indicates a voice call in progress. An orange circle appears to the right of
the video icon to indicate a video call in progress.
the voice icon to indicate a voice call in progress.
Indicates that the communication subsystem is initializing. If this icon reappears after the system has booted, a problem has occurred and rebooting the system is necessary.
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Icon Condition
Indicates that the system is initializing. When the system is initializing, functionality on the main screen is disabled and no entries appear in the REDIAL list. This icon also appears when a new device is connected to the system after the system boots and disappears when the device is ready. If the icon persists, a problem has occurred and rebooting the system is necessary.
Indicates that the system does not have an active microphone. Contact your administrator.
Network Status
System Overheating
SIP server registration status
Identifies the network status, as follows: connected (green indicator)
in progress (yellow indicator)
disconnected (red indicator)
This yellow indicator warns you when the system temperature is above normal operating temperature. The codec adjusts fan speed automatically to cool itself.
This red indicator warns that the system is overheated and approaching the maximum allowed operating temperature and will automatically reboot after reaching it.
Warning: Temperatures that require the codec to reboot can permanently damage codec components. Ensure the room that houses the codec is properly ventilated and temperature controlled.
When SIP is configured as the protocol for placing calls, this indicator identifies the registration status of the Avaya system with the SIP server as follows:
in progress (yellow indicator)
registration failed (red indicator) Contact your administrator.
• The navigation bar is a grey bar that appears below the system status bar. The navigation bar contains icons that correspond to buttons on the remote control and text that describes the action a button performs. The icons and text change depending on how you use the system. The quick reference card Getting Started with your Avaya Video System shows you how to perform common tasks with the remote control.
Note: Pressing and holding any button except the OK button on the remote control may cause the command associated with the button to repeat.
Avaya 1010/1020 User Guide 9

The System Menu

To access the System Menu from the main screen, press the button on the remote control. From the System Menu you can do the following:
• View selected configuration and status information about your Avaya system in the System Information pages. Use the navigate the pages.
• Access User Preferences from which you can do the following:
- Change the appearance of the user interface, including the language, screen saver
and screen saver timeout, system sleep timeout, and the duration of time that the user interface appears after a call connects.
- Change the background image or color.
- Choose the method the system uses for answering calls. For more information, refer
to “Answering or Rejecting a Call” on page 16.
- Adjust settings for audio input and output devices connected to the system. For
more information, refer to “Managing Audio” on page 18.
- Access diagnostic tools to adjust camera settings and reboot the system. For more
information, refer to “Troubleshooting” on page 30.
When you select a preference, help text appears at the bottom of the screen to assist you in selecting an option for the preference.
Note: Your administrator may require a password to access these preferences.
• Administrator Preferences is password protected and contains preferences for administrators only. Refer to “Accessing Administrative Features” on page 33.
and buttons on the remote control to
• Activate the system Do Not Disturb feature. For more information, refer to “Answering or Rejecting a Call” on page 16.

Controlling Avaya Video Camera 150s

Before placing a video call, become familiar with how to control your Avaya Video Camera 150 using the remote control. To prevent far end users from controlling your near end camera during a call, contact your administrator. Avaya Video Camera 100 does not support camera control.
To adjust Avaya Video Camera 150 at the near end when the system is idle, select the camera. Press the near/far camera button on the remote control.
10 Avaya 1010/1020 User Guide
Use the following buttons on the remote control to adjust the camera angle:
Remote Control Button Function
Left and right arrows pan the camera. Up and down arrows tilt the camera.
Zoom in and zoom out keys make objects appear closer or farther away.

Configuring Avaya Video Camera 150 Presets

A camera preset is a predefined camera position that is associated with a numeric key on the remote control. Camera presets enable you to quickly change the position of the near end PTZ camera during a call by pressing a single key on the remote control instead of using the arrow and zoom keys. Far end participants see the video image without the delay that is associated with using more than one key to position the camera.
You can configure and use presets in the Primary Input and Presentation Input screens before placing a call and from any video screen during a call. To configure and use presets during a call, you must first select Presets from the Call Manager screen. For more information about using presets during a call, refer to “Using Avaya Video Camera 150 Presets During a Call” on page 24.
You can save nine presets. When presets are available for use, icons for the numeric keys (0 through 9) followed by the word Presets appear in the navigation bar.
Avaya 1010/1020 User Guide 11
Configuring presets before placing a call ensures that you can quickly change the near end camera position during the call. To configure a preset for the near end camera before placing a call, follow these steps:
1. Select the near end camera and adjust its position. Refer to “Controlling Avaya Video Camera 150s” on page 10.
2. Press and hold a numeric key (1 through 9) on the remo te control until you he ar a beep. The current position of the camera is associated with the key. Preset x saved, where x is the numeric key associated with the preset, appears above the status bar.
If you choose a numeric key that already has a preset configured, it is overwritten. An administrator can lock existing presets to prevent them from being overwritten. If an existing preset associated with the key is locked, Preset x locked appears on the screen. The 0 key, when used as a preset, always mo ves the selected camera to the default position and cannot be overwrit te n.
3. To test the preset, use the arrow keys to move the camera to a different position, and press the numeric key associated with the preset to move the camera to the preset position. Preset x, where x is the numeric key associated with the preset, appe ar s above the status bar.

Managing Near End Video Quality

Before you place a call, examine the near end video image from the camera connected to your Avaya system. If the image flickers, colors appear unbalanced, or the image appears too dark, you may need to adjust the room lighting or camera settings. For more information, refer to “Adjusting Room Lighting” on page 30 and “Camera Issues” on page 31.

Placing a Call

You can place a video or voice call with your Avaya system in the following ways:
• Select a stored number from the REDIAL list on the main screen or from the directory.
• Manually dial a number using the Video Call or Voice Call buttons on the main screen
12 Avaya 1010/1020 User Guide

Placing a Call from the REDIAL List

The REDIAL list on the main screen stores up to 15 recently dialed numbers. A scroll bar appears when more than five entries are available for selection. The oldest entry in the list is automatically removed when the system receives a call after the maximum number of entries has been reached.
The last call placed always appears at the top of the list. The entry includes the name of the system called and an icon that indicates whether the call was a voice or video call. The entry’s number (and bandwidth if the entr y is a video call) appears below the list when the entry is selected. If the system receives a call, but does not answer it, the call appears in the REDIAL list as a missed call. The symbol appears next to the name in the entry. Select the entry to display the date and time of the missed call below the REDIAL list.
To place a call from the REDIAL list, use the arrow keys on the remote control to select an entry and press OK.
To change the bandwidth for a video call on the REDIAL list before placing the call, select Video Call on the main screen, press OK twice, and use the right arrow key to select the desired bandwidth from the list.
Note: Selecting Auto from the Video Call selection before placing a call does not change
the bandwidth selection for an entry on the REDIAL list that does not have Auto as its last called bandwidth.
You can adjust the maximum number of entries that appear in the REDIAL list by adjusting the Maximum Redial Entries preference in User Preferences : Calls.
The None option for the Maximum Redial Entries preference removes existing entries from the REDIAL list and prevents new entries from appearing on the list.
You can also add entries from the REDIAL list to the local directory and manually remove entries or lock them to prevent them from being automatically removed when the maximum number of entries is reached. For more information, refer to “Managing the REDIAL List” on page 26.
Avaya 1010/1020 User Guide 13

Placing a Call from the Directory

The directory stores a list of names and numbers from which you can place calls. The directory includes two subdirectories: the local and corporate directories. The corporate directory is read only and managed by your administrator.
To place a call from the directory, follow these steps:
1. From the main screen, press the button on the remote control to access the directory.
2. Use the arrow keys to select either the Local (if available) or Corporate directory, and press OK.
3. Use the arrow keys on the remote control to select the entry that you wish to dial. Y ou can browse the directory using either the alphabetical or hierarchical method. When
you use the alphabetical method, the entries appear in alphabetical order and you can select an alphabet group in the Browse column to quickly navigate to an entry. Hierarchies are predefined organizational units similar to folders or directories on a computer system. You can place an entry into a hierarchy when you create the entry or at any time by editing the Hierarchy field when editing the entry. For more information about creating hierarchies, refer to “Managing the Directory” on page 28. Using the hierarchical method, you can select a hierarchy in the Browse column to locate an entry. To move down one level in Browse, press OK. To move up one level, press the
button. You can also use the and keys on the remote control to move up or
down a page of entries when an entry is selected.
4. Press OK on the remote control to place the call. Note: If an entry in the local or corporate directory has more than one number , the
symbol appears in the NUMBERS column. Press OK and select the number you wish to call. Press OK to place the call.
You can also add, remove, or edit entries in the directory. For more information, refer to “Managing the Directory” on page 28.
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Manually Dialing a Number from the Main Screen

Use the Video Call and Voice Call selections on the main screen to dial a video or voice number manually, using the remote control.

Manually Dialing a Video Number

To dial a video number manually from the main screen, follow these steps:
1. Use the arrow keys on the remote control to select Video Call and press OK.
2. Enter the number you wish to call. The last manually entered number appears by default. To edit the number, use the following keys:
- The button changes the text entry method (indicated at the bottom of the
screen).
- The button behaves as backspace.
- The button displays the keyboard from which you can enter alphanumeric
characters. Use the arrow keys to navigate to the character you wish to enter and press OK.
Press OK to exit the field.
3. Optional: Navigate to the list that appears next to the entry box for numbers and choose a value for the maximum bandwidth for the call. Press OK to access the list, use the arrow keys to select a value, and press OK again to save your selection.
4. Press the call button to dial the number.
Avaya 1010/1020 User Guide 15

Manually Dialing a Voice Number

To dial a voice number ma n ually fro m the ma in sc reen , follo w th ese ste ps:
1. Use the arrow keys on the remote control to select Voice Call and press OK.
2. Enter the number you wish to call. The last manually entered number appears in this field by default. To edit th e nu mb e r, use the following keys:
- The button changes the text entry method (indicated at the bottom of the
screen).
- The button behaves as backspace.
- The button displays the keyboard from which you can enter alphanumeric
characters. Use the arrow keys to navigate to the character you wish to enter and press OK.
3. Press call to place the call.

Answering or Rejecting a Call

You can configure your system to automatically answer incoming calls by setting preferences in User Preferences : Calls as follows:
• Auto Answer—If set to Enabled, the system automatically answers the first incoming call. If set to Disabled (the default), you must manually answer incoming calls.
If your system is configured for answering calls manually, choose one of the following options when an incoming call arrives:
- Select Answer and press OK to accept the call.
- Select Ignore and press OK to reject the call.
• Auto Answer Mute—If set to Enabled (the default), and the Auto Answer preference is set to Enabled, the system is muted when a call connects.

Using System Do Not Disturb

You can enable the system Do Not Disturb feature to show only the background image of the main screen with the status and navigation bars and a system Do Not Disturb message. When the system Do Not Disturb feature is enabled, the system responds only to the volume control buttons and the OK button on the remote control. Callers hear a busy signal and missed calls appear in the REDIAL list. Consider using this feature, for example, if you are using the meeting room for a purpose other than a video conference and do not wish to be disturbed by incoming calls.
16 Avaya 1010/1020 User Guide
To enable this feature, follow these steps:
1. From the main screen, access the system menu by pressing the button on the remote control.
2. Use the down arrow key to select Do Not Disturb.
3. Click OK. A dialog box appears indicating that the system Do Not Disturb feature is enabled. Press OK to return the system to normal operation.

Managing a Call

During a call, you can view information about the status of the call and the identity of the connected caller. You can also manage audio output and vid eo images, and control the PTZ camera.

Call Status

When you place a call with your Avaya system, a Call Status dialog appears. The Call Status dialog shows the number or IP address that you are attempting to call and the status
of the call (for example, dialing, ringing, connecting, answered, or unavailable).
Avaya 1010/1020 User Guide 17

Caller ID

When your video call is answered, video from the far end appears in your display. In the upper-left corner of the far video ima ge, the caller ID (phone number or IP address) of the far end system appears. One or more of the following icons may appear next to the caller ID to represent information about the call.
Icon Description
Video call.
Voice call.
Microphones are muted on the far end system.
A voice call that is encrypted.
Note: The icon appears in the Call Status, Call Manager list, and Call Statistics list.

Hiding or Showing User Interface Elements

By default, the system information, status bar, and navigation bar fade from the screen after a call has been connected for 10 seconds. This interval resets after any interaction with the system. You can adjust the duration of the fade out interval by adjusting the Fade Out Timeout preference in User Preferences : Appearance. To hide or show these user interface elements at any time during a call, press the button.
Note: The user interface does not hide if the system is overheating. System overheating
icons appear in the status bar. Refer to “The Main Screen” on page 8 for more information about the system overheating icons.

Managing Audio

You can identify the video caller who is speaking in the call, adjust the volume of the audio, and mute the active microphone.

Identifying the Dominant Speaker

When a video participant in a call is speaking, the dominant speaker icon appears in the display in the video image from that participant.
18 Avaya 1010/1020 User Guide
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