Avaya 1010, 1020 Administrator's Guide

Avaya 1010 and1020 User and Administrator Guide

May 2011

Avaya 1010 and 1020 User and Administrator Guide 2

Welcome to Avaya Video Conferencing Systems

This guide explains how to administer, locally configure, and use the Avaya 1010 and 1020 vi de o conferencing systems. For information about administering Avaya 1030, 1040, and Avaya 1050 video conferencing systems, refer to the Avaya Video Conferencing Systems User and Admin istr a tor Guide for those systems. For information about how to install and physically connect an Avaya video conferencing system, refer to the installation guide for your Avaya video conferencing system model.

Avaya 1010 and 1020 video conferencing systems connect to Avaya Aura® Session Manager. Refer to Administering Avaya Aura® Communication Manager for Avaya Aura® Session Manager for details about how to administer these video systems on Avaya Aura® Session Manager.

Related documentation is available from the documentation CD included with the product and from support.avaya.com. Release Notes, technical notes, and technical reference publications are available from support.avaya.com.

NOTE Note: Avaya 1010 and 1020 video conferencing systems are not

administrable on H.323 video gatekeepers.

This guide is divided into four sections. Use the following table to navigate the content.

Using Describes how to place and manage calls; start a presentation; and create a recording.

Section 1: Using Avaya 1010 and 1020

Getting Started

When your Avaya system is idle, a screen saver appears or the screen is black. An incoming call or pressing any button on the remote control automatically activates the system. Point the remote control at the IR receiver (typically located on the camera or the codec), not the screen, to activate the system.

The navigation bar at the bottom of your Avaya system’s main screen contains icons that correspond to buttons on the remote control. As you use the arrow keys on the remote control to navigate to dif ferent parts of the screen, the icons change depending on available actions. Use the remote control to perform the following tasks:

Placing, answering, and ending a call

Controlling a near or far end camera

Selecting a screen layout

Initiating a presentation through AvayaVirtualLink

Creating a recording With LifeSize Video Center configured, you may create an out-of-call recording. Read

From the main screen, select Video Call (or Voice Call) and press OK. Enter the number and press to place a call.

Press OK to answer a call and to end a call. Read more at Placing a Call, Automatically Answering Calls, and Managing a Call.

To adjust a near end PTZ camera when the system is idle, press the near/far camera button. During a call, press to switch between the near and far end cameras.

Read more at Controlling a Far End Camera. Press to change the screen layout during a call.

Read more at Managing Video Layouts. With AvayaVirtualLink installed on your laptop, Avaya 1010 and 1020 can share IP-based

presentation data during a call. When AvayaVirtualLink initiates the presentation, click OK from the Avaya 1010 and 1020 prompt.

Read more in the AvayaVirtualLink Installation Guide. Download AvayaVirtualLink from

support.avaya.com.

more at Creating a Recording.

Placing a Call

Place a video or voice call with your Avaya system as follows:

• Placing a Call from the REDIAL List on the main screen or Placing a Call from the Directory.

A video icon represents a video call in progress. A voice icon represents a voice call. By default, the system information, status bar, and navigation bar are hidden after a call has been

connected for 10 seconds. These items reappear after interaction with the system. Adjust the fade out interval in User Preferences : Appearance : Fade Out Timeout. T o hide or show user interface elements during a call, press .

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Dialing a Number from the Main Screen

1. Use the arrow keys on the remote control to select Video Call (or Voice Call) and press OK.

2. Enter the number you wish to call. The last number entered appears by default. Press

to delete the

number.

3. Press call .

Additional options:

Edit options Before placing the call, you may edit the number as follows:

• Press to delete a character.

• Press to change the text entry method. By default, text entry is numeric and 123

appears at the bottom of the screen. To enter a hostname, such as meetingroom.company.com, select the abc option.

• Press to display the keyboard from which you can enter alphanumeric characters. Use

the arrow keys to navigate to the character you wish to enter and press OK.

Video Calls Only: Press OK to exit the field.

Maximum video bandwidth

Set the maximum bandwidth for video calls by navigating to the list next to the entry box for numbers and pressing OK. Use the arrow keys to select a maximum bandwidth for the call and then press OK.

Placing a Call from the REDIAL List

To place a call from the REDIAL list on the main screen, use the arrow keys on the remote control to select an entry and press OK.

The REDIAL list stores up to 15 recently dialed numbers. The last call placed always appear s at the top of the list. Unless it is locked, the oldest entry in the list is automatically removed when the system receives a call after the maximum number of entries has been reached.

Each entry includes the name of the system called and an icon that indicates whether the call was a voice

or video

call. If the system receives a call but does not answer it, the call appears in the REDIAL

list as a missed call. The symbol appears next to the name in the entry. Adjust the maximum number of entries in the REDIAL list in User Prefere nces : Calls : Maximum Redial

Entries. You can also remove or lock entries; and add entries from the REDIAL list to the local directory. For more information, refer to Managing the REDIAL List.

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Automatically Answering Calls

Configure your system to automatically answer incoming calls in User Preferences : Calls.

Call Preference Description Default Value

Auto Answer If set to Disabled, you must manually answer or ignore incoming calls. Disabled Auto Answer

Mute Auto Answer

Multiway Call

If set to Enabled and Auto Answer is set to Enabled, the system is muted when a call connects.

If set to Enabled, the system automatically answers an incoming audio call after the first call has connected. The system beeps to indicate when a new call connects.

The New Call Automatically Answer ed dialog box displays the name and number of the added voice caller. Select Hang Up and press OK to hang up the call. If you ignore the dialog box, the system accepts the call.

Enabled

Enabling Do Not Disturb During Calls

Enable the do not disturb feature from any call screen during a call as follows:

1. Press OK on the remote control to display the Call Manager.

2. Use the arrow keys to navigate to Do Not Disturb.

3. Press OK.

If you receive an incoming call during a call and Auto Answer Multiway Call is set to Disabled, you can choose Do Not Disturb, which ignores the incoming call and prevents other calls from interrupting for the duration of the call. The caller hears a busy signal. Calls missed while the do not disturb feature is enabled appear in the REDIAL list on the main screen.

Using System Do Not Disturb

Enable the system do not disturb feature to show only the background image of the main screen with the status and navigation bars and a system do not disturb me ssage. The system responds only to the volume control buttons and the OK button on the remote control. Callers hear a busy signal and missed calls appear in the REDIAL list. Consider using this feature if you are using the meeting room for a purpose other than a video conference and do not wish to be disturbed by incoming calls.

To enable this feature, follow these steps:

1. From the main screen, press

2. Use the down arrow key to select Do Not Disturb.

3. Click OK.

A dialog box indicates that the system do not disturb feature is enabled.

4. Press OK to return the system to normal operation.

to access the system menu.

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Managing a Call

During a call, you can view call status, manage audio output and video images, and control the PTZ camera.

To view call statistics during a call, press such as bandwidth and packet loss, and commonly indicate the cause of problems you may experience during a call. Statistics automatically refresh every 5 seconds and disappear from view after 5 minutes.

. Statistics include audio and video transmit and receive data

Call Encryption

If a video or voice call is encrypted, one of the following icons appears next to the caller ID:

Denotes a voice call that is encrypted. In the Call Status, Call Manager list, and Call Statistics list, the following icon appears:

Video Calls Only: If your Avaya system is participating in a multiway call th at another Avaya system is hosting and your connection to the host is encrypted, your display shows the encryption status of the participant’s connectio n to the host. If your connection to th e ho st is no t encrypted , all con nections appea r as unencrypted.

Adjusting Audio Preferences

Adjust volume preferences for audio inputs at User Preferences : Audio. Preferences appear with an audio meter next to the slider. The audio meter expands below the slider when you select the slider and press OK on the remote control.

Use the audio meter to determine the best volume setting. If you adjust the volume of the active microphone, position yourself the same dist ance from the m icrophone as p articipa nts would be in the room during a video conference. Speak and observe the color of the bars that appear in the audio meter. Green bars indicate an acceptable setting at normal speaking volume. Yellow bars are acceptable if you are shouting or speaking loudly. Avoid settings that produce red bars in the audio meter.

For Active Microphone Volume, Avaya recommends a volume setting of 5 to 8 for most Avaya Video MicPod 1000 configurations and 5 to 10 for most Avaya Video Camera 100 configurations.

Managing Video Layouts

To change the screen layout of near and far end video images, press at any time during a call. The number of the selected screen layout (x) a nd the total n umber of available scree n layouts (y) appea r in

the center of the screen above the status bar as x/y. Screen layouts appear as one of the following types:

• A far end participant or a presentation, when in progress, appears as the largest video image.

• Your site, the near end participant, appears as the largest video image.

• Both video images are the same size.

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Layout 3/3

Far video

Near video

Layouts 1/2 and 2/3

Far video

Near video

(disappears)

Layout 2/3: Far and near video

swap positions

Layout 3/6

Presentation

Near video

Layouts 1/6 and 2/6

Presentation

Near video

(disappears)

Layout 2/6: Presentation and near

video swap positions

Layout 6/6

Far video

Near video

Layouts 4/6 and 5/6

Far video

Near video

(disappears)

Layout 5/6: Far and near video

swap positions

If you choose a screen layout that shows both video images as the same size, only the dominant speaker icon moves to indicate which participant is currently speaking.

Two-way Call

Two-way Call with Presentation

Controlling a Far End Camera

Control a far end PTZ camera during a video conference in the same way you control a near end PTZ camera if the far end camera is enabled properly. Avaya Video Camera 100 does not support camera control.

During a video call, a camera icon appears in the video image of the participa nt whose camera you are controlling. An orange camera icon indicates control of the primary (near) input. A blue camera icon

in a far end video image indicates control of the far end camera. By default, the near camera is

selected.

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Selecting a Far End Camera

Do the following from any call screen:

1. Press the near/far camera button.

The blue camera icon appears in the far end video image in the call.

2. If more than one video participant is connected, continue to press until appears in the far

end video image of the participant whose camera you wish to control.

3. Use the arrow and zoom keys on the remote control to adjust the PTZ camera.

Selecting the Far End Primary Input

1. Select the far end participant who se input device you wish to control by following the steps in Selecting

a Far End Camera.

2. Press input to choose the far end input device.

A menu of available input devices appears.

3. Use the arrow keys on the remote control to select a device and press OK.

Ending a Call

Remote control Press hang up . Pressing in a two-way call, ends the call. When you press in a

multiway call, the Call Manager appears. Call Manager Press OK to show the Call Manager and select Hang Up. REDIAL list Press to show the main screen and REDIAL list. Select the call you wish to end and press

OK.

NOTE If your Avaya system is participating in a multiway video call hosted by

another Avaya system, all visible callers appear in the Call Manager rather than only the system hosting the call. You can hang up only your connection to the system hosting the call.

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Managing the REDIAL List

Manage an entry in the REDIAL list by selecting the entry and pressing on the remote control. The following options are available:

Save Adds the entry to the local directory. Remove Removes the entry from the REDIAL list. Lock Prevents the entry from being removed after the maximum number of entries in the list has been

reached. The lock symbol appears next to the name in the entry when the entry is selected. Locking an entry does not prevent it from being removed from the list manually.

Adjust the maximum number of entries in the REDIAL list by setting User Preferences : Calls : Maximum Redial Entries. Choosing None removes entries from the REDIAL list and prevents new entries from appearing on the list.

Creating a Recording

With LifeSize Video Center configured in your environment, you may initiate an out-of-call recording. Read more in the LifeSize Video Center Administrator Guide.

1. From the main screen, press .

2. Press

3. If prompted, enter a valid recording key. If successful, the recording begins and the recording icon

appears.

4. To end the recording, press .

Advanced Camera Functions

Avaya Video Camera 100 does not support advanced camera functions.

Configuring Camera Presets

A camera preset is a predefined camera position that is associated with a numeric key on the remote control. Camera presets enable you to quickly change the position of the near end PTZ camera during a call by pressing a single key on the remote control instead of using the arrow and zoom keys. Far end participants see the video image withou t the delay that is associated with using more than one key to position the camera.

You can save nine presets through the remote control. When presets are available for use, icons for the numeric keys (0 through 9) followed by the word Presets appear in the navigation bar.

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Configure and use presets in the Primary Input screen before placing a call as follows:

1. Press near/far to select the near end camera and then adjust its position.

2. Press and hold a numeric key (1 through 9) on the remote control until Preset x saved appears above

the status bar. The current position of the camera is associated with the numeric key. If you choose a numeric key that already has a preset configured, it is overwritten. If an existing preset

associated with the key is locked, Preset x locked appears. The 0 key, when used as a pres et, always moves the selected camera to the default position and cannot be overwritten.

3. To test the preset, use the arrow keys to move the camera to a different position and press the numer ic

key associated with the preset to move the camera to the preset position. Preset x appears above the status bar.

Using Camera Presets During a Call

1. If not already selected, press near/far to select the near end camera.

2. Ensure that Presets appears to the right of the numeric keys icons in the navigation bar from any call

screen. If T ouch Tones app ears instead, chang e the function of the keys to Presets by pressing .

3. Press the numeric key on the remote control that represents the preset you wish to use. Preset x

appears on the screen. If you configured a preset for a far end camera in the call, you must select the far end camera to use

the preset. Refer to Controlling a Far End Camera.

NOTE During a call, the numeric keys work as presets only from a call screen.

Locking Camera Presets

By default, all users can configure camera preset s. To prevent all users (near and far end) from configu ring camera presets, administrators can set Administrator Preferences : Video : Video Control : Camera

Presets Lock to Locked. To prevent only far end users from configuring camera presets, set Far Control of Near Camera or Far Set of Camera Presets to Disabled.

Working with Directories

The directory includes three subdirectories:

Local Each entry contains dialing information for a single device. Corporate Each read-only entry contains dialing information for a single device. Meetings Each entry contains dialing information for one or multiple devices. When you place a call, the

system dials all the devices in the entry.

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Placing a Call from the Directory

1. From the main screen, press to access the directory.

2. Use the arrow keys to select the Local, Corporate, or Meetings directory and press OK.

NOTE If an entry in the local or corporate directory has more than one number, the

symbol appears in the NUMBERS column. Press OK and select the

number you wish to call. Press OK to place the call.

3. Use the arrow keys to select the entry that you wish to dial.

4. Press OK to place the call.

Browsing the Directory

Browse the directory using the alphabetical or hierarchical method. When you use the alphabetical method, the entries appear in alphabetical order and you can select an alphabet group in the Browse column to quickly navigate to an entry.

Hierarchies are predefined organizational units similar to folders or directories on a computer system. Place an entry into a hierarchy when you create the entry or at any time by editing the Hierarchy field. Using the hierarchical method, select a hierarchy in the Browse column to locate an entry. To move down one level in Browse, press OK. To move up one level, press . Use the and buttons to move up or down a page of entries when an entry is selected.

Adding an Entry to the Local or Meetings Directory

Create up to 1000 entries in the local directory and 10 0 en tr ies in the me et ings directory.

1. From the main screen, press to access the directory.

2. Using the arrow keys, select the Local or Meetings directory.

3. Select Add New Entry and press OK.

4. Do one of the following:

- Local directory: Use the arrow keys to select fields in the New Directory Entry screen. Press OK

to enter a value in a selected field. Enter a system name, video and voice numbers, and IP address or ISDN numbers.

NOTE If necessary, press to change the method of text entry for text fields or

press to access the keyboard. After entering a value, hide the keyboard if you used it to enter the value and press OK to exit the field.

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- Meetings directory: Select Meeting Name and press OK. Enter a name for the meeting.

Select the directory (Local, Corporate, or Both) from which you wish to choose entries to add. In the Available Entries column, select an entry to add to the Participants column and press OK. If the entry has more than one number, a submenu that contains each number appears. Select the

number on the submenu that you wish to dial for the meeting and press OK. Select an entry from the Available Entries column for each participant that you wish to add to the meeting entry.

5. Predefined hierarchy: In the Hierarchy field, enter the path for the entry’s location in the hierarchy.

Hierarchies can be defined by location or department. You must identify the full path (separated by commas) of a predefined hierarchy in which to add an entry before you leave the new entry screen. If you leave the Hierarchy field empty , the new entry is inserted at the top of the hierarchy (if defined) or grouped alphabetically.

Suppose your administrator defined a hierarchy by location where Home Office is the top of the hierarchy and Sales Office 1 and Sales Office 2 are at the next level below the Home Office. To place an entry in Sales Office 2, the value for Hierarchy is Home Office,Sales Office 2.

6. Select Add Entry (or Add Meeting) and press OK.

Copying, Removing, and Editing Entries

Copy, remove, or edit an entry by accessing the directory ; selecting the entry; and pressing . Depending on the entry, the following options may be available:

Copy to local When you access the corporate directory, you can copy an entry to the local directory. Remove Selecting this option removes the entry from the local or meetings directory. Edit Modify values in the Edit Directory Entry or Edit Meeting Entry dialog box. If necessary, press

to change the method of text entry for text fields.

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Section 2: Configuring Avaya 1010 and 1020

This section describes how to administer your Avaya video communications system.

Initial configuration At installation, your Avaya system prompts you to configure basic required settings. Initial

configuration screens also appear after you restore the system to default settings. Read more at Initial Configuration.

Passwords Manage user and administrator passwords. Read more at Administrator and User

Passwords.

System management Manage your system with the remote control; through a browser or with Avaya Video

Conferencing Manager. Learn mo re at Managing Your System.

Network Configure network preferences. Read more at Configuring Network Usage. Appearance Configure video layout and display preferences. Read more at Configuring Appearance. Calls Manage call bandwidth and set a maximum call time. Read more at Configuring Call

Preferences.

Communications Control the protocols the system uses during calls. Read more at Configuring

Communications Preferences.

Audio Select the active microphone and adjust audio levels. Read more at Configuring Audio

Behaviors.

Video Control cameras and video quality. Read more at Configuring Video Behaviors. Directories Manage the local, corporate, and meetings directories. Read more at Directories. Interface lock Lock the interface and cameras. Read more at Locking the Interface. Maintenance and

upgrade

Learn how to upgrade system software; update license keys; and restore a system to its default settings at Maintaining Your System.

NOTE Administrator functionality is password protected.

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Initial Configuration

At the end of the installation process, your Avaya system prompts you to configure preferences required for the system to start. The initial configuration screens also appear when you perform a system reset.

Language Select the language to display in the user interface. The default is English. Passwords Manage the administrator and user passwords. Read more at Administrator and User

Passwords.

System identification Set the location, time zone, system name, video number, and voice number. Communications Select the video and voice protocols. Network By default, DHCP is enabled on Avaya systems. If you disable DHCP, you must specify

the system’s IP address, subnet mask, and default gateway. Read more at Specifying a

Locally Configured IP Address.

Enter the hostname of the system and the IP addresses to configure DNS servers if you do not have a DHCP server that automatically sets a DNS server. Read more at

Specifying the Hostname and DNS Servers.

If you set the network speed, ensure that the option matches the speed and duplex configured on your network switch. Read more at Specifying Network Speed.

The system shows the date and time automatically with DHCP enabled or when you specify the hostname or IP address of an NTP server. Read more at Specifying an NTP

Server.

Audio By default, the system detects attached audio input devices and selects the active

microphone. To adju s t audio preferences, refer to the following:

• Selecting the Active Microphone

• Adjusting the Active Microphone Volume

• Testing primary audio output

NOTE After initial configuration, manage these preferences from the main interface

or through the web administration interface. Read more at Managi ng Your

System.

Administrator and User Passwords

Change the user and administrator passwords during initial con figuration or in Administrator Preferences : Security : Passwords. Passwords can be up to 16 characters in length and contain any combination of

the numbers 0-9 and the symbols * (star) and # (pound). The default administrator password is 1 2 3 4. Avaya recommends that you protect the administrator

preferences with a secure password. Set a user password to control access to User Preferences screens. By default, the user password is not

set. If you set a user password, you can also access the User Preferences screens with the administrator password.

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Managing Your System

Remote control To configure your Avaya system with the remote control, follow these steps:

1. From the main screen, press to access the System Menu.

2. Select Administrator Preferences and press OK.

3. Enter the administrator password (by default, 1 2 3 4) and press OK.

If you enter an incorrect password, press

Browser To configure your Avaya system from a web browser, you must have Adobe Flash Player

installed and configured on your web browser.

1. Open a web browser and enter the IP address of the Avaya system. The IP address of the

system appears at the top of the main screen.

2. Enter the administrator password and click Submit. This is a secure Internet connection

and you may receive an unknown certificat e w arn i n g.

By default, remote access to an Avaya system through a web browser is enabled. To disable remote access through a web browser, set Administrator Preferences : Security : General : HTTP to Disabled.

to clear the error message.

Avaya Video Conferencing Manager

With Avaya Video Conferencing Manager, administrators can manage video systems across the enterprise. Avaya Video Conferencing Manager features include resource scheduling, monitoring, reporting, and remote upgrading.

Viewing Recent Configuration Changes

To quickly access a preference that has been recently changed, navigate to Ad ministrator Prefer ences : Recent. Preferences that have dependencies on other preference settings, such as SIP server preferences, may not appear in Recent.

NOTE Upgrading the system software removes all prefer en ce s from Recent.

Configuring Network Usage

Specifying a Locally Configured IP Address

Dynamic Host Configuration Protocol (DHCP) is used to dynamically allocate and assign IP addresses. DHCP allows you to move network devices from one subnet to another without administrative attention. You can choose to enable DHCP if a DHCP server is present.

If you disable DHCP, you must enter the following:

IP address Locally configured IP address if not assigned by a DHCP server subnet mask Used to partition the IP address into a network and host identifier gateway IP address of the default gateway the system uses

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Configuring Avaya Systems Using DHCP

If an Avaya video communications system obtains it s IP address using DHCP, it can accept an option from the DHCP server that specifies a location and file from which the system can obtain configuration information. The file can be located on a web server, trivial file transfer protocol (TFTP) server, or file transfer protocol (FTP) server. Each time the system boots, it attempts to fetch the configuration file specified by the option. If the configuration file changed since the last time it was applied, the system applies the configuration file before the boot process continues. The following prerequisites must be met to enable this feature:

• The DHCP preference in Administrator Preferences : Network : Genera l on the Avaya system must

be set to Enabled.

• An Avaya system accepts site-specific option 157 for this feature. You must configure this option on

the DHCP server.

NOTE If you configure a system using DHCP option 157 and specify a TFTP server

as the source from which to obtain the configuration file, the system accepts the download through port 5351. Ensure that firewa lls be twe en th e system and the TFTP server are configured to allow the download through this port.

• A configuration file that contains Avaya command line interface commands must exist at the location

specified by the DHCP option. Read more at Saving and Restoring a System Configuration.

Configuring the DHCP Option

Specific configuration details of DHCP servers for use with this feature vary depending on the DHCP server used and your environment.

An Avaya system can accept site-specific option 157 from the DHCP server if you configure the option as a string with the following format:

“Avaya: server=<path>”

where <path> is a URL that specifies the configuration file location. Separate multiple URLs with a semicolon. Supported protocols include TFTP, FTP, and HTTP. If the path contains more than one URL, the Avaya system tries the URLs in the order listed and uses the first file that exists.

If the server requires a username and password to access the file (for example, to log into an FTP server), you can include the username and password in the URL. The user na me and passwor d must not cont ain a semicolon.

Each URL can also contain the following escapes to make the configuration unique to the system:

Escape Replacement Value

#M Replaced with the MAC address. Use the underscore character to replace the colon between bytes. The

MAC address resolves to a hexadecimal number with lowercase letters. #S Replaced by the system model: 1010/1020 #I Replaced by the assigned IP address.

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If a machine name or IP address is used alone as a path element, the following path is substituted:

tftp://<name>/#M.cfg;tftp://<name>/#S.cfg

where <name> is the IP address or DNS name in the path. The first file found is used. If the checksum of the file is different from the last configuration file loaded into

the system, the new file is used.

NOTE Setting preferences that result in a system reboot (for example, port ranges or

SIP preferences), may cause the system to reboot when the configura tion file is loaded into the system. Because the checksum for the configuration file in this case is the same, the file is not loaded again. The actual configuration changes are applied when the system is fully booted. This may cause previous configuration preferences to appear in the user interface (for example, a previous system name) before the configuration takes effect.

Specifying the Hostname and DNS Servers

Enter the hostname of the system and the IP addresses to configure Domain Name Service (DNS) ser vers in Administrator Preferences : Network : General : Hostname and DNS Servers. names of network nodes into addresses. Specify this preference to use DNS to resolve the hostnames of devices to IP addresses. You can also enter the domain names to search when resolving hostnames in Name Search Domains.

DNS translates

Specifying Network Speed

If you choose an option other than Auto for Administrator Preferences : Network : Network Speed, ensure that it matches the speed and duplex configured on your network switch.

If your Ethernet switch is configured for half duplex, you may experience poor quality video when placing calls greater than 512 kb/s.

Specifying a VLAN Tag

If you have static virtual local area networks (VLANs) configured in your environment, configure your Avaya system to apply a VLAN t ag to outgoing p ackets and accept on ly incoming tagg ed packet s that have the same VLAN identifier. Specify the VLAN identifier of the VLAN to which the system is assigned in Administrator Preferences : Network : General : VLAN Tag. The value is a number in the range 1 through 4094.

If you set or modify VLAN Tag, the system reboots when you navigate to another screen.

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Specifying an NTP Server

The system date and time that appear in the user interface are automatically set if one of the following conditions exists:

• Administrator Preferences : Network : General : DHCP is enabled and the DHCP server can pass

an NTP server address to your system.

- or -

• Administrator Preferences : Network : Ge neral : NTP Server Hostn ame specifies the hostname o r

IP address of an NTP server.

NOTE An NTP server address that a DHCP server passes to your system overrides

an NTP server hostname or address specified in NTP Server Hostname.

The System Information page shows the IP address of the NTP server that the system uses. The time zone is not set automatically . If you did not specify the time zone for your system du ring the initial

configuration, the time that appears in the user interface may not be correct. Specify the time zone in Administrator Preferences : System : Date and Time.

Configuring Appearance

Configure how to display information on your system in Administrator Preferences : Appearance.

Picture in Picture

With Picture In Picture (PIP) enabled, the primary input always appears. Change the default setting so tha t PIP never or always appears in Administrator Preferences : Appearance : Layout.

Display Preferences

Specify display types, resolutions, and energy management options in Administrator Preferences : Appearance : Displays. Typically, you configure display resolutions when you install your system or

change a display and when you troubleshoot displa y issues. Refer to the A vaya 1010 and 1020 Inst allation Guide for more information.

Set Display Energy Saver to Enabled for connected displays to turn off the signal that the Avaya system sends to the display when the system goes to slee p. Avaya recommends that you test this feature for compatibility with your display before using it in your environment. Some displays may appear black when the signal from the system is no longer received, but not enter an energy saving st ate. Other displa ys may recognize the loss of the signal and show text indicating this state. This may result in the text image burning into the screen. Some displays may recognize the loss of the signal and power off, but then not wake up when the Avaya system wakes up.

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Hiding User Interface Elements

Hide the following user interface elements in Administrator Preferences : Appearance : General.

Preference Description Default Value

Company Logo Choose None to hide the Avaya logo in the user interface and screen saver.

The Default option shows the logo.

Clear Last Number Dialed

To hide all IP addresses in the user interface, enable Hide IP Addresses and Clear Last Number Dialed.

When enabled, clears the last number manually dialed from the main screen.

Default

Disabled

Custom Backgrounds

Manage the system’s background from the user interface and the web administration interface.

Specifying a Background Color

1. Navigate to Administrator Preferences : Appearance : Backgrounds.

2. Set Background Image to None.

3. Set Display Background Color to the desired color.

Adding a Custom Background Image

You can add or remove custom background images only from the web administration interface.

1. Open a browser and enter the system’s IP address to log into the web administration interface.

2. Access Preferences : Appearance : Backgrounds.

3. Click Add and browse to the image file. Images must be 1280 x 720 JPGs with unique display names.

4. To apply the new image, select it and click the desired display.

Choosing a Background Color from the Interface

You can choose a custom background color only from the web administration interface.

1. Open a browser and enter the system’s IP address to log into the web administration interface.

2. Access Preferences : Appearance : Backgrounds.

3. Click the color swatch next to the current background for the display.

4. Use the eye dropper to choose a color from the web administration interface.

5. Click the display to apply the color.

Avaya 1010 and 1020 User and Administrator Guide 20

Defining a Custom Color

You can define a custom color only from the web administration interface.

1. Open a browser and enter the system’s IP address to log into the web administration interface.

2. Access Preferences : Appearance : Backgrounds.

3. Click the color wheel to access the color editor.

4. Specify a custom color by su pplying RGB values or a hexadecimal value; or choose a predefined color

by clicking a color swatch from the color editor.

5. Click Save Changes.

6. Click the display to apply the color.

Configuring Call Preferences

All users can set auto answer options for calls and specify the maximum number of entries to appear in the REDIAL list. Read more at Automatically Answering Calls and Managing the REDIAL List.

Administrators configure additional call preferences in Administrator Preferences : Calls.

Managing Bandwidth

Specify the maximum bandwidth that an outgoing or incoming call uses by setting Outgoing Call Bandwidth or Incoming Call Bandwidth in Administrator Preferences : Calls . The value for Outgoing Call Bandwidth becomes the maximum value that users can choose from the dropdown menu when

manually placing a call from the main page or when specifying a bandwidth in a directo ry en try. If a user specifies Auto for the bandwidth when p lacing a call, the outgoing bandwid th becomes the st arting

point for negotiating bandwidth when the call connects. In addition, the system uses the appropriate bandwidth based on the following:

• display resolution and frame rate of the device: 1080p30 or 720p60

• capability of the input device

Outgoing Total Bandwidth and Incoming Total Bandwidth set the maximum amount of network bandwidth to use for all outgoing and incoming calls.

Auto Bandwidth addresses how the system responds to p acket loss during a call. When set to the default of Enabled, the system attempts to use the best available bandwidth after the call connects.

Selecting a Maximum Call Time

Control the amount of time that a call stays connected at Administrator Preference s : Calls : Maximum Call Time. When this preference is set and the time expires, the call stops without an option to extend.

Avaya 1010 and 1020 User and Administrator Guide 21

Admission Control

Admission control rejects calls to multiway capable systems under a heavy call load. Enable or disable this preference in Administrator Prefere n ces : C al ls : Admis si on Co nt rol.

Hiding the Dominant Speaker Icon

The dominant speaker icon indicates which participant is speaking. Hide the icon by disabling Administrator Preferences : Calls : Dominant Speaker Icon.

Configuring Communications Preferences

Specify protocols the system uses dur ing calls in Administrator Preferences : Communications.

Disabling Multiway Calling

Disable multiway calling by setting Administrator Preferences : Commu nicat ions : Gener al : Mult iway Calls to Disabled. You can configure this preference only when the system is not in a call. Choosing

Disabled allows only one call, voice or video, to connect to the system.

Enabling Presentations

Avaya 1010 and 1020 can share data during a call with the following preference s en ab led in

Administrator Preferences : Communications : General:

Presentations By default, Avaya 1010 and 1020 can receive presentations. Consider disabling the

presentation function if your system experiences interoperability issues with third party systems that do not support presentations.

Network Presentations With AvayaVirtualLink installed on the presenter's laptop, Avaya 1010 and 1020 can

initiate presentations by sharing data over IP during a call. By default, support for network presentations is enabled. Read more in the AvayaVirtualLink Installation Guide.

Avaya 1010 and 1020 User and Administrator Guide 22

Configuring SIP Settings

By default, Avaya systems support Session Initiation Protocol (SIP). Disable support for SIP calls in Administrator Preferences : Communications : SIP when the system is not in a call.

NOTE If SIP is disabled, a warning message indicates that video calls cannot be

placed or received with this configuration.

Preference Description Default Value

SIP When enabled, allows you to specify a SIP name to use when placing a

call.

SIP Username SIP username for the device. Avaya Authorization

Name Authorization

Password SIP Server Type Type of SIP registrar and proxy servers. Auto SIP Registration Communication path to use when registering with a SIP registrar. SIP

SIP Proxy When enabled, uses a SIP proxy server. Disabled Proxy Hostname Hostname or IP address of the SIP proxy server. No default SIP Registrar When enabled, uses a SIP registrar server. Disabled Registrar

Hostname SIP Signaling Preferred SIP signaling protocol. To specify the signaling protocol, a SIP

SIP server authorization username. Set a value only if required by the registrar or proxy.

SIP server authorization password. Set a value only if required by the registrar or proxy.

devices use register settings to dynamically register their current location.

Hostname or IP address of the SIP registrar server. No default

registrar must be enabled. Signaling protocols are mutually exclusive; that is, enabling one disables the others. Disabling the SIP registrar automatically sets the signaling protocol to Auto.

Enabled

No default

Through Proxy

Auto

UDP Signaling Port

TCP Signaling Port

UDP port number of the SIP configuration. 5060

TCP port number of the SIP configuration. 5060

When you select Register and press OK, icons in the status bar indicate the status of the registration process with the SIP server. The yellow SIP icon appears when your Avaya system is trying to register with the SIP server. If the registration fails, the red SIP icon appears.

NOTE The system reboots if you change the signaling port; or enable or disable

signaling.

Avaya 1010 and 1020 User and Administrator Guide 23

Configuring Audio Behaviors

Adjust audio behaviors in Administrator Preferences : Audio by Selecting the Active Microphone and

Adjusting Audio Volume.

Additional audio settings include:

Microphone status The Active Microphone field on the System Information page shows which device is

functioning as the active microphone. When the value is None, appears in the status bar of the user interface.

The Microphone In field appears on the System Information page for systems that have a microphone in connector on the codec and indicates the connection status of a device for the input: None, Ready, or Error.

Testing primary audio output

Configuring audio codec order

Test audio output to speakers connected to the codec as the primary audio output device during initial configuration or in Administrator Preferences : Audio : Primary Audio Output Test. Select a channel to test, or select Auto. The Auto option cycles through available channels and plays the test tone for 5 seconds before moving to the next available channel. T o end the test, choose Off or navigate to another preference or screen.

Change the order of audio codecs the system uses when placing calls in Administrator Preferences : Audio : Audio Codec Order.

Selecting the Active Microphone

Avaya 1010 and 1020 can connect to more than one microph one device for audio input during calls (for example, Avaya Video Camera 100 and Avaya Video MicPod 1000). Only one of these devices can function as the active microphone during a call.

Select a device to serve as the active microphone during initial co nfig u ratio n or in Administrator Preferences : Audio : Active Microphone. The options that are available fo r the Active Microphone ar e Auto (default), Microphone In, and Camera 1 (specifies Avaya Video Camera 100 as the active microphone).

When Active Microphone is set to Auto (the default), or if the option selected is not connected to th e codec, the system automatically attempts to select Microphone In, and then Camera 1, in that order.

Adjusting Audio Volume

Adjusting the Active Microphone Volume

Adjust Active Microphone Volume in User Preferences or Administrator Preferences : Audio. V olume preferences for audio inputs appear with a bar graph audio meter next to the slider. The audio meter expands below the slider when you select the slider and press OK.

The audio meter displays the level of the transmitted voice in d ecibels (dB) root mean square (RMS) below digital full scale (DFS). The meter is accurate to ± 1 dB. The maximum level is 0 dB. Levels below –50 dB are not displayed, and indicate a very quiet or inactive input. Typical levels during a call peak around –28 to –22 dB DFS.

Avaya 1010 and 1020 User and Administrator Guide 24

To set the level for your audio input, position someone approximately one meter from the microphone, facing it, speaking at a normal volume. Green bars indicate an acceptable setting at normal speaking volume. Yellow bars are acceptable if you are shouting or speaking loudly. Avoid settings that produce red bars in the audio meter.

Avaya recommends a volume setting of 5 to 8 for Active Microphone Volume for most Avaya Video MicPod 1000 applications and a volume setting of 5 to 10 for most Avaya Video Camera 100 applicat ions. Use the audio meter to visually verify that the transmit level peaks in the desired -28 to -22 dB range.

Adjusting Audio Levels

Line Out Treble (dB) Adjust the higher frequencies in the sound range for the audio output. Line Out Bass (dB) Adjust the lower frequencies in the sound range for the audio output. Ring To ne Volume Select the volume level of the ring and busy tones. DTMF T o ne Volume Select the volume level of the DTMF and key click tones. Status Tone Volume Select the volume level of status tones. System Ringer Volume Select the volume level of the system ringer. System Ringer Tone Select one of five preset system ringer tones.

Configuring Video Behaviors

Administrators control cameras and video quality in Adminis trator Preferences : Video.

Controlling Camera Use by Far End Users

To prevent far end users from controlling your near end PTZ camera, including configuring and controlling camera presets, disable Administrator Preferences : Video : Video Control : Far Control of Near Camera. If you choose Enabled, you can still prevent far end users from configuring and using near end camera presets by disabling Far Set of Camera Presets and Far Move to Camera Presets.

Controlling Camera Pan Direction

Define the camera’s pan direction relative to the physical arrangement of the camera by setting Administrator Preferences : Video : Video Control : Camera Pan Direction. Select Perceived for the camera to pan left or right from the user’s perspectiv e whe n facin g th e ca me ra . Sele ct Reversed for the camera to pan to the camera’s actual left or right.

Adaptive Motion Control

Adaptive motion control minimizes video proble ms cau sed by min o r packet loss and im pr ov es vid eo reproduction. For packet loss of 5% or less, this feature eliminates or greatly reduces video artifacts. This feature is enabled by default in Administrator Preferences : Video : Vi deo Quality : Adaptive Motion Control.

Avaya 1010 and 1020 User and Administrator Guide 25

Customizing Input Device Names

Define a custom input name by changing the default value for HD Camera 1 Name in Administrator Preferences : Video : Video Control. Customized names are limited to 16 characters. The default name

is HD Camera 1.

Selecting Priority of Quality Metrics for Source Video

You can favor sharpness or motion for the quality of primary video that Avaya 1010 a nd 10 20 se nd s to the far end during a call. If you favor sharpness by selecting a smaller number in Administrator Preferences : Video : Video Quality : Primary Video Motion, in lower bandwidth calls the system sends the primary video at a lower frame rate and a higher resolution. The default value (10) favors motion. Consider adjusting this preference if bandwidth is limited.

Adjusting Video Encoder Quality

Adjust the quality of the video image sent to the far end during a call by specifying a relative lower or higher resolution in Administrator Preferences : Video : Video Quality : Video Encoder Quality. Moving the slider to the right improves the quality of the video image.

Adjusting the MTU of Video Packets

Video packets tha t exceed the maximum transmissio n unit (MTU) size for any router or seg ment alon g the network path may be fragmented or dropped. Th is resu lt s in p oor quality vide o at th e receiving de vice. Set the MTU of video packets that your Avaya system sends in Administrator Preferences : Video : Video Quality : Video MTU. The default value is 1440 bytes. The allowed range is 900 -1500 bytes.

Configuring Avaya Video Communications Systems to Record

With LifeSize Video Center in your environment, Avaya video systems can initiate an out-of-call recording to LifeSize Video Center. By default, the recording capability is disabled. To enable recording, complete these steps:

1. On the Avaya video communications system, navigate to Administrator Preferences : Video :

Record and Stream.

2. Set Recorder to Enabled.

3. In Recorder Hostname, enter the IP or DNS address of the recording an d streaming server. In most

cases, you can accept the default of Recorder Port set to 443.

NOTE If your network uses NAT with port forwarding rules that remap port 443

between the video communications system and the server, Recorder Port must reflect the remapped port number.

Avaya 1010 and 1020 User and Administrator Guide 26

4. To provide a default key to use for server authorization for all recordings from this system, enter it in

Recording Key. If you leave this setting blank, the system prompts users to enter a key for each

recording.

Directories

Your Avaya system includes three directories: local, corporate, and meetings. Users can place calls from all directories; and add entries to the local and meetings directories. Read more at Wor king with

Directories.

Disabling Access to the Local Directory

By default, users can add, remove, or modify entries; and pla ce calls from th e lo cal dir ectory. Disable user access to the local directory by setting Local Directory to Disabled in Administrator Preferences : Directory : General. Disabling access to the local directory also disables the following:

• Saving entries from the REDIAL list to the local directory.

• Copying corporate directory entries to the local directory.

• Selecting entries from the local dire ctory when creating an entry in the meetings directory.

Even if access is disabled from the user interface, you can access the local directory on the Directory page in the web administration interface. Read more at Managing Directories from the Web Administration

Interface.

Populating the Corporate Directory

Users can place calls from the directory by selecting a number to dial from a list of stored numbers. The corporate directory is H.350 compliant and can store up to 1000 entries in alphabetical and hierarchical format. All users can manage entries in the local and meetings directories. Only administrators can manage entries in the corporate directory.

Populate the corporate directory by configuring Auto Discovery preferences or Lightweight Directory Access Protocol (LDAP) preferences in Administrator Preferences : Directory. By default, auto discovery is enabled and LDAP is disabled. You can enable only one of these methods. The system automatically disables the other method to prevent duplicate entries from appearing in the corpora te directory. The status, enabled or disabled, appears in Administrator Preferences : D irec tory. The connection status of the LDAP installation also appears on this page and on the System Information page. Connection status can appear as one of the following values:

LDAP Connection Status Description

Unregistered LDAP preferences are not configured. Registered LDAP preferences are configured. The last attempt by the Avaya system to contact the

LDAP server and receive data was successful.

Unreachable LDAP preferences are config ured, but the LDAP hostname is invalid or the service does

not exist.

Avaya 1010 and 1020 User and Administrator Guide 27

LDAP Connection Status Description

Unauthorized LDAP preferences are configured, but the username or password is invalid. Invalid Syntax LDAP preferences are configured, but the base Distinguished Name (DN) is invalid. Failed L DAP preferences are configured, but an unexpected failure occurred.

Configuring Auto Discovery

Auto discovery enables Avaya systems on your network to pass address information to other Avaya systems automatically. When an Avaya system joins a network, by default it send s a broadcast packet to the local subnet to announce its presence. An y Avaya system on the local subnet that receives the packet and has Auto Discovery set to Enabled replies by sending address information about itself an d a list of IP addresses of other Avaya systems that it discovered.

The Avaya system creates an entry in its corporate directory for every system on the local subnet from which it received a response addresses that are stored in its own Redial list, but only if those addresses are allowed by the filters that you specify in Auto Discovery Subnets and Auto Discovery Ignored Subnets. By default, the system replies and sends queries to other Avaya systems in the local subnet only.

. It then queries the list of other IP addresses that it received and the IP

Configure Auto Discovery Subnet s and Auto Discovery Ignored Subnets to enable the system to discover other Avaya systems outside the local subnet and share that information with other Avaya systems. Specify subnet filters, separated by spaces, in Auto Discovery Subnets to identify the subnets where the Avaya system can send queries and r eplies. By default, the preference is empty and the system sends queries and replies to other Avaya systems on the local subnet only.

To exclude subnets from auto discovery, specify subnet filters in Auto Discovery Ignored Subnets. If a destination address does not match one of the filters in Auto Discovery Subnets, or if it matches one of the filters in Auto Discovery Ignored Subnets, the Avaya system does not query or reply to the Avaya system at that address.

For example, configure Auto Discovery Subnets to include a large subn et and Auto Dis covery Igno red Subnets to exclude a subset of the subnet. Consider a network that has several subnets with the IP address 10.* and a slow network connection to devices that have a 10.85.* address. If you enter 10.* in Auto Discovery Subnets and 10.85.* in Auto Discovery Ignored Subnets, the Avaya system queries and replies to all Avaya systems that have a 10.* address, except those that have a 10.85.* add ress.

If you set Auto Discovery to Disabled, the Avaya system does not send a broadcast messag e to the local subnet and cannot discover or be discovered by other Avaya systems.

Reading from an LDAP Server

When you enable and configure LDAP preferences to populate the corporate directory, you specify the hostname, login and query parameters, and the refresh interval for reading data from a preconfigured LDAP server. Avaya recommends that you use an LDAP server configured with an H.350 compliant schema.

Avaya 1010 and 1020 User and Administrator Guide 28

Managing Directories from the Web Administration Interface

Advanced usage of the directory is available only from the web administration interface. On the Directory tab, click the name of the directory you wish to access. List All retrieves the current directory data. Use Search to locate a specific entry in the directory.

When viewing the local or meetings directory, click Clear All to delete all entries; Import to add multiple entries; Export to export the entries in CSV format; and Add New to add a single entry.

When viewing the corporate directory, click Export to export the entries in CSV format.

NOTE When importing and exporting directory entries from the web administration

interface, use a text editor that supports UTF-8 encoding to view or edit the data. Double-byte characters are not supported in directory entries imported using the web administration interface.

Locking the Interface

To lock the interface and cameras, set Administrator Preferences : Telepresence : Telepresence to Enabled.

During a call, the user interface behaves as follows:

• Video from the call and the mute indicators appear.

• The navigation bar, PIP windows, caller ID information, and call status messages do not appear.

Users interact with the system using an attached phone. Additionally, during a call, users can do the following:

• Press OK on the remote control to show the Call Manager.

• Press

• Press to change the layout.

• Use the numeric keys on the remote control play touch tones. Change this behavior from the Call

Manager.

to show call statistics.

NOTE To hide all user interface items while in a call, enable Hide User Interface.

When the system is idle, only the background image appears in the display. To access the lock ed inte rf ac e, pr es s OK and en te r th e ad m inist ra to r password .

Avaya 1010 and 1020 User and Administrator Guide 29

Maintaining Your System

Upgrading System Software

This section describes how to apply software updates to your system. Use the same process to downgrade your system to a previous version. Before performing an upgrade or downgrade, consider saving your configuration. Read more at Saving and Restoring a System Configuration.

NOTE After performing a downgrade, you must reset the system to factory defaults.

Before you upgrade your Avaya system software, ensure that the system meets the following prerequisite:

• The camera you intend to use with the system is properly connected to the codec. A camera not

connected to an Avaya system before an upgrade may not function properly after an upgrade.

To upgrade the software for your system, follow these steps:

1. Download the upgrade to a local directory on your system.

2. Access the web administration interface by entering the IP address of your system in a supported web

browser and logging in.

3. Click the Maintenance tab.

4. Click System Upgrade.

5. If your upgrade requires you to reset the system to the original default settings, select Reset to

Default State.

6. Browse for the upgrade file you downloaded in step 1.

7. Click Upgrade.

NOTE If calls are connected to the system, a dialog box prompts you to continue or

cancel the upgrade. Click Yes to continue with the upgrade and disconnect the active calls.

The upgrade may take several minutes. Do not disrupt the upgrade process. During an upgrade, a status screen appears; users cannot cancel the screen; and the system rejects incoming calls.

8. A system upgrade status message appears when the upgrade is complete. Close the status and the

administrator configuration windows.

9. If you selected Reset to Default State in step 5, you must reconfigure your system. Read more at

Initial Configuration.

10. To access all web administration options after an upgrade (or downgrade), close your web browser,

clear the browser cache, and reopen your web browser.

Avaya 1010 and 1020 User and Administrator Guide 30

Troubleshooting Upgrade Failures

If attempts to upgrade software for your Avaya system fail, follow these steps:

1. Ensure you have a valid upgrade image.

2. Reboot the system.

3. Attempt the upgrade again.

4. If a second attempt fails, note the error code returned.

Upgrade Error Codes

Code Problem Description

1 Internal error The system is missing critical files. 2 Switch to upgrade failed The command to set the active partition failed. 3 Write failed A write failure occurred while copying the image to the upgrade

partition. This typically occurs when you use an upgrade image for another Avaya product.

4 Read failed Reading incoming data failed during the image upload. This typically

occurs if the connection is broken during the upload.

5 Upgrade script failed After the image successfully uploads, the system runs an upgrade

script for final processing. This error indicates a failure in the script. This typically occurs when you use an upgrade image for another Avaya product.

6 Unable to run upgrade script The system was unable to run the upgrade script. This typically

occurs when you use an upgrade image for another Avaya product.

7 Unable to mount upgrade partition After the image was copied to the system, the system failed to mount

the image. This typically occurs if the upgrade image is corrupt or

when you use an upgrade image for another Avaya product. 8 No permission The system failed to read the upgrade partition. 9 Corrupt image The upgrade image is corru pt and unusable. This typically occurs

because of a bad image or errors during upload to the device. 10 Bad argument An invalid argument was submitted to the upgrade process. This

typically occurs when you use an upgrade image for another Avaya

product. 1 1 Invalid signature The encryption signature is invalid. This typically occurs if the image

is corrupt or compromised. 12 Decrypt failed The system was unable to decrypt the upgrade image. This typically

occurs if the image is corrupt or compromised. 13 Developer system The system is configured for development and can only be upgraded

by an Avaya representative. 14 Upgrade in progress An upgrade is already in progress. The system supports only one

upgrade at a time.

Avaya 1010 and 1020 User and Administrator Guide 31

Default Settings

Administrator preferences contain the system configuration settings. You may need to reset the system to its default state to correct problems or to return to a known configuration. Reset the system from the user interface or manually with the Reset button on the back of the codec.

Resetting a System from the User Interface

1. From the System Menu, access Administrator Preferences : System : System Reset.

2. Enter the administrator password.

The system automatically reboots and the administrator password is reset to the default value (1 2 3 4). The user password also resets to a blank password. Users can th en access User Preferences without a password. The system prompts you to complete the Initial Configuration.

NOTE If you reset the system using a remote access method, you must complete the

reset from the user interface by navigating through the initial configuration screens and pressing OK when prompted to save the configuration.

Resetting a System Using the Reset Button

Manually reset the system using the Reset button on the back of the codec.

NOTE You can use the reset button without removing power to the system.

Press and hold the reset button. The blue LED on the front of the codec changes color or behavior approximately every five seconds until the LED turns solid blue. The following t able indicates the sequence of color and behavior changes of the LED and the corresponding system behavior when you re lease the reset button.

When the LED is This Color: Release the Reset Button to Get This Result:

blue and red

NOTE: The LED may remain in this state for

more than 5 seconds. Depending on your viewing angle, the LED may appear purple.

solid red The system reboots without changes to the configuration. flashing blue (longer duration on than off) The system reboots and resets preferences to default settings. flashing blue (shorter duration on than off) The system reboots using the alternate software image installed on

The system reboots without changes to the configuration.

the system and resets preferences to default settings.

solid blue The system reboots without changes to the configuration.

Avaya 1010 and 1020 User and Administrator Guide 32

Rebooting the System

The system reboots when you do any of the following:

Reboot the system. Administrator Preferences : Diagnostics : System Reboot

User Preferences : Diagnostics : System Reboot

Reset the system to its default state. Administrator Pr eferences : System : System Reset Restore a system configuration. Web administration interface:

Preferences : System : System Reset : System Restore

Change the VLAN Tag preference. Administrator Preferences : Network : General Change TCP reserved ports. Admin istrator Preferences : Network : Reserved Ports Change the UDP signaling port;

enable or disable TCP or TLS signaling; or change the TCP or TLS signaling ports.

Upgrade system software. Web administration interface:

Initiate changes that result in fragmented memory and prevent the user interface from being successfully reloaded.

Administrator Preferences : Communications : SIP

Maintenance : System Upgrade

Repeatedly change the language that appears in the user interface or the display connected to an Avaya system to a resolution that requires the user interface to be reloaded into memory; for example, from 720 to 1080.

If the user interface is not responding and you are unable to reboot the system, you can reboot th e system by pressing the reset button on the back of the codec. Avaya recommends that you do not unplug power from the codec to reboot it.

Saving and Restoring a System Configuration

System Save in the web administration interface cr ea te s a text file that contains command line interface commands to restore a saved configuration. The saved configuration includes preferences that can be set through the command line interface except the command line interface password and the password for the default SNMP user. Consider using System Save as part of regular system maintenance.

System Restore restores a system configuration using the saved configuration file. To customize a configuration, edit the file manually before restoring it. If you use a system configuration file for multiple systems, ensure that you edit unique settings, such as the system name or other credentials.

NOTE Configuration preferences and options vary across Avaya syste m models and

software releases. Restoring a system configuration using a file saved from a different model or sof tware release may produce unexpected results. Avaya recommends that you restore a configuration that was saved from the same system or the same system model and software release.

Avaya 1010 and 1020 User and Administrator Guide 33

Saving a System Configuration

1. In the web administration interface, navigate to Preferences : System : System Reset. If you wish to

save system passwords in the file, select Save passwords. Passwords saved with this option are not encrypted.

2. Click System Save.

3. In the Download file dialog box, click Yes.

4. When prompted, choose a location in which to save the configuration file and then click Save.

Restoring a System Configuration

NOTE Ensure that a saved configuration file exists before performing a restore.

1. If you chose not to save passwords when you saved the configuration file, passwords appear in the file

as tokens surrounded by ### characters and FIX: precedes the command in the configuration file; for example:

FIX: set admin password ###Password###

If you wish to replace these tokens with passwords before using the file to restore a system, delete FIX: and replace ###token### with the password. If you do not edit these lines, error 09 (invalid command) appears in the command output when you restore the system; the FIX: lines are ignored; and values previously set for the passwords remain unchanged.

2. Hang up all calls connected to the system. If calls are connected when you perform a restore, a dialog

box prompts you to continue or cancel the restore. If you continue, the system restore process terminates the calls.

3. In the web administration interface, navigate to Preferences : System : System Reset.

4. Click System Restore.

5. Click Continue. The Avaya system reboots and a dialog ap pears indicating that the restore

succeeded.

Identifying the System

Change the system name, dialing numbers, and geographic location specified for the system in Administrator Preferences : System : Identification.

Setting System Date and Time

Set the system time zone; or manually set the date and time in Administrator Preferences : System : Date and Time.

Avaya 1010 and 1020 User and Administrator Guide 34

Section 3: Preferences

This section lists configuration preferences as they are grouped in the interface. As you work with preferences, consider the following:

• Administrators have access to all of the preferences; users have access to a subset.

• Defaults for both users are the same.

• Changing a value in Administrator Preferences also changes the value in User Preferences.

Likewise, changing a value in User Preferences changes the value in Administrator Preferences.

Access preferences as follows:

1. From the main screen, press to access the System Menu.

2. Select one of the following:

- User Preferences

- Administrator Preferences

3. Press OK.

4. If prompted, enter the password and press OK.

By default, the administrator password is 1 2 3 4, and the user password is not set.

Calls

Avaya 1010 and 1020 User and Administrator Guide 35

Administrator Preferences : Calls User Preferences : Calls

Outgoing Call Bandwidth Auto Incoming Call Bandwidth Auto Outgoing Total Bandwidth Auto Incoming Total Bandwidth Auto Auto Bandwidth Enabled Maximum Call Time 8 hours Maximum Redial Entries 10 X Dominant Speaker Icon Enabled Auto Answer Disabled X Auto Answer Mute Enabled X Auto Answer Multiway Call Enabled X Admission Control Enabled

Default Value Available in User Preferences

Audio

Administrator Preferences : Audio User Preferences : Audio

Audio Codec Order:

1. AAC-LC

2. G.722.1C, licensed from Polycom

3. G.722.1C, licensed from Polycom® (32 kb/s)

4. G.722.1C, licensed from Polycom

5. G722.1, licensed from Polycom

6. G.722

7. G.729

8. G.728

9. G.711 (μ-Law)

10. G.711 (A-Law)

Active Microphone Auto Active Microphone Volume 5 X Primary Audio Output Test Off Video Call Audio Output HD Out Voice Call Audio Output HD Out Line Out Treble 0 dB X

(48 kb/s)

(24 kb/s)

Default Value Available in User Preferences

N/A

Line Out Bass 0 dB X Ring Tone Volume 5 X

Avaya 1010 and 1020 User and Administrator Guide 36

Administrator Preferences : Audio User Preferences : Audio

DTMF Tone Volume 5 X Status Tone Volume 5 X System Ringer Enabled System Ringer Volume 5 X System Ringer Tone Tone 1

Default Value Available in User Preferences

Telepresence

Administrator Preferences : Telepresence Default Value Available in User Preferences

Telepresence Disabled Hide User Interface Disabled HD Camera 1 Movement Unlocked

Video

Administrator Preferences : Video : Video Control Default Value Available in User Preferences

Far Control of Near Camera Enabled Far Set of Camera Presets Disabled Far Move to Camera Presets E nabled Camera Presets Lock Unlocked Camera Pan Direction Perceived HD Camera 1 Name HD Camera 1

Administrator Preferences : Video : Video Quality Default Value Available in User Preferences

Video Bandwidth Balance 90%/10% Primary Video Motion 10 Video Encoder Quality -2 Adaptive Motion Control Enabled

Avaya 1010 and 1020 User and Administrator Guide 37

Administrator Preferences : Video : Record and Stream Default Value Available in User Preferences

Recorder Disabled Recorder Hostname No default Recorder Port 443 Recording Key No default

Security

Administrator Preferences : Security : General Default Value Available in User Preferences

FIPS 140-2 Disabled HTTP Enabled SNMP Enabled

Administrator Preferences : Security : Passwords Default Value Available in User Preferences

Administrator Password 1234 User Password not set

Network

Administrator Preferences : Network : General Default Value Available in User Preferences

DHCP Enabled IP Address No default Subnet Mask 255.255.255.0 Default Gateway No default Hostname Avaya DNS Servers No default Name Search Domains No default Network Speed Auto VLAN Tag No default NTP Server Hostname No default

802.1x Authentication Disabled

Avaya 1010 and 1020 User and Administrator Guide 38

Administrator Preferences : Network : NAT Default Value Available in User Preferences

NAT Disabled NAT Public IP Address No default

Administrator Preferences : Network : Reserved Ports Default Value Available in User Preferences

UDP Lowest Value 60000 UDP Highest Value 64999 TCP Lowest Value 60000 TCP Highest Value 64999

Administrator Preferences : Network : Network QoS Default Value Available in User Preferences

Network QoS None DiffServ Audio Priority 46 DiffServ Video Priority 34 DiffServ Data Priority 46 IntServ Audio Priority 5 IntServ Video Priority 4 IntServ Data Priority 5 IntServ ToS None

Administrator Preferences : Network : LifeSize Transit

Not Available

Default Value Available in User Preferences

Communications

Administrator Preferences : Communications : General Default Value Available in User Preferences

Multiway Calls Enabled Presentations Enabled Network Presentations Enabled

Avaya 1010 and 1020 User and Administrator Guide 39

Administrator Preferences : Communications : SIP Default Value Available in User Preferences

SIP Enabled SIP Username Avaya Authorization Name No default Authorization Password No default SIP Registration Through Proxy SIP Proxy Disabled Proxy Hostname No default SIP Registrar Disabled Registrar Hostname No default SIP Signaling Auto UDP Signaling Port 5060 TCP Signaling Port 5060

Administrator Preferences : Communications : H.323

Not Available

Default Value Available in User Preferences

System

Administrator Preferences : System : General Default Value Available in User Preferences

Auto Reboot No

Administrator Preferences : System : Identification Default Value Available in User Preferences

System Name Conference Room Video Number No default Voice Number No default Location United States

Administrator Preferences : System : Date and Time Default Value Available in User Preferences

Time Zone GMT (Greenwich Mean Time) Day, Month, Year, Hour, Minutes, Seconds GMT values

Avaya 1010 and 1020 User and Administrator Guide 40

Administrator Preferences : System : Serial Ports Default Value Available in User Preferences

USB Serial Shell None USB Serial VISCA Input None USB Serial Baud Rate 115200 USB Serial Erase Character Backspace

(Ctrl-H, ASCII 10)

USB Serial Flow Control None

Administrator Preferences : System : License Keys

Not Available

Administrator Preferences : System : System Reset Default Value Available in User Preferences

System Reset prompt for administrator password

Default Value Available in User Preferences

Recent

Administrator Preferences : Recent Default Value Available in User Preferences

Fields reflect recent changes No default

Appearance

Administrator Preferences : Appearance : General User Preferences : Appearance

Language English (US) X Fade Out Timeout 10 seconds X Caller ID Timeout 1 minute X Company Logo Default Screen Saver Logo X Screen Saver Timeout 10 minutes X Sleep Timeout 10 minutes X Hide IP Addresses Disabled Clear Last Number Dialed Disabled

Administrator Preferences : Appearance : Backgrounds User Preferences : Backgrounds

Display 1 Background Image Default X Display 1 Background Color Sky Blue X

Default Value Available in User Preferences

Administrator Preferences : Appearance : Layout User Preferences : Appearance

Picture In Picture Auto X

Default Value Available in User Preferences

Avaya 1010 and 1020 User and Administrator Guide 42

Administrator Preferences : Appearance : Displays Default Value Available in User Preferences

Display 1 No default; information field Display 1 Resolution Auto Display 1 Energy Saver Disabled

Diagnostics

Administrator Preferences : Diagnostics : High Definition Camera 1 User Preferences : Diagnostics : High Definition Camera 1

HD Camera 1 Auto Exposure Full Frame X HD Camera 1 Brightness 0 X HD Camera 1 White Balance Auto X Camera Anti-Flicker Auto X HD Camera 1 Color Temp erature 0 X

Administrator Preferences : Diagnostics : Color Bars Default Value Available in User

Color Bars Not configurable; used to calibrate display

Administrator Preferences : Diagnostics : Call Counters Value Available in User Preferences

Since System Reset: Total Calls Connected Video Calls Connected Voice Calls Connected Last Call Time Total Call Time Longest Call Time

No default; information fields

Default Value Available in User Preferences

Preferences

Since System Reboot: Total Calls Connected Video Calls Connected Voice Calls Connected Total Call Time Longest Call Time

Administrator Preferences : Diagnostics : Network Utilities Default Value Available in User Preferences

Command Ping

No default; information fields

Avaya 1010 and 1020 User and Administrator Guide 43

Administrator Preferences : Diagnostics : Network Utilities Default Value Available in User Preferences

IP Address No default Start/Stop Start

Administrator Preferences : Diagnostics : System Reboot Default Value Available in User Preferences

Dialog Prompt Yes/(No) X

Avaya 1010 and 1020 User and Administrator Guide 44

Section 4: Troubleshooting

The following sections describe symptoms, possible causes, and potential solutions for common problems you may encounter with your Avaya system.

When experiencing a problem, visually inspect the unit. Ensure that the system has not been exposed to water or heat sources or was physically damaged.

Improperly connected or loose cables are common problems with hardware units. When investigating a system problem, first inspect the external controls and cable connections. Ensure that connections are correct and secure and that nothing is obstructing the cables. Contact your administrator for information about proper cabling.

Initialization

As your system initializes, one or more of the following icons may appear in the user interface:

Icon Condition

Indicates that the communication subsystem is initializing. If this icon reappears after the system has booted, a problem has occurred. Reboot the system.

Indicates that the system is initializing, functionality on the main screen is disabled, and no entries appear in the REDIAL list. This icon also appears when a new device is connected to the system after the system boots and disappears when the device is ready. If this icon persists, a problem has occurred and rebooting the system is necessary.

Indicates that the system is enabling FIPS security.

Adjusting Room Lighting

Ensure that the system maintains the best possible image quality by altering the lighting and background colors of your environment. If light levels are too low, you may consider adding artificial lighting. Indirect light from shaded sources or reflected light from pale walls often produces excellent results.

Avoid the following:

• Direct sunlight on the subject matter, the background, or the camera lens, which creates harsh

contrasts

• Direct illumination of the subject matter and camera lens.

• Colored lighting

• Harsh side lighting or strong light from above

Improve dim scenes by Adjusting Camera Brightness.

Avaya 1010 and 1020 User and Administrator Guide 45

Camera Issues

If you are unable to pan, tilt, or zoom a camera that has these capabilities, ensure that the remote control contains three AAA batteries that are in good working condition. Verify that no objects are obstructing the sensor on the front of the camera and that the LED on the front of the camera flashes bright blue when you use the remote control to perform a task.

If the camera does not display video, ensure that the camera is connected to the Avaya system with a camera cable to the appropriate camera input or contact your administrator.

Verify that the blue LED on the front of the camera is lit, which indicates that power is active, and reboot the system if necessary to verify that the camera turns on. To reboot the system, access User Preferences : Diagnostics : System Reboot.

Read more at Using Camera Diagnostic Preferences.

Packet Loss

Packet loss can result in noticeable video or audio performance issues and can be caused by signal degradation over the network medium, oversaturated network links, corrupted packets rejected in-transit, faulty networking hardware, and misconfigured system drivers or network applications.

Display Issues

The following issues are related to the user interface or the display.

Display Failures

If data does not appear on the display, ensure cables are properly connected on the display and that the display cable is connected to the HD output on the codec.

If the video image and user interface appear washed out or too bright, examine your HDTV input settings to make sure the HDTV has the appropriate resolution. Some HDTVs (particularly plasma displays) allow you to configure the native resolution of the input device from the HDTV administration interface.

Poor Quality Display

If the colors on the display appear incorrect, verify that the display cable is properly connected to the display.

Poor Quality Far End Video

During a call, the Avaya system automatically selects the best video algorithm for the video source and capabilities of the remote system. If you experience poor motion handling or visible tiling in the far end picture during a video call, contact your administrator.

Avaya 1010 and 1020 User and Administrator Guide 46

Audio Issues

An Avaya system automatically selects the best audio algorithm for the call rate and the remote system’s capabilities. The following issues are related to the audio quality.

Problematic Sound Quality

If you are unable to hear the ringer when an incoming ca ll ar riv es , adju st Ring Tone Volume in User Preferences : Audio.

Muffled audio reception from the far side may be caused by highly reverberant r ooms. If you are experiencing poor audio reception, add more sound absorbency to the room and speak in close proximity to the microphone.

Degradation in the audio quality can also be caused by faulty microphones or dust and debris on the microphones. Do not use any kind of liquid or aerosol cleaner on A vaya devices tha t include microphones. A soft, slightly damp cloth should be sufficient to clean the top surface of the units.

Distorted Audio

Ensure that speakers are not obscured or damaged at either end of the call. Ensure both ends are not muted. Verify that the audio out cables are properly connected to the display and that external speaker systems are powered and configured correctly.

Power and Connectivity Issues

If a call does not successfully connect, verify that you dialed a working number and that the far end is powered on and available. Verify that the network is ready and available. Network status is indicated at all times in the status bar. If the Avaya system is connected to the local network, a green network status icon appears. A yellow or red network status icon indicates a problem with the network connection.

You may need to reboot a system that is not responding to commands from the remote control.

Avaya 1010 and 1020 User and Administrator Guide 47

Using the Remote Control in the Web Administration Interface

From the web administration interface, press Remote Control to display an image that allows you to control your system in the same way as the physical remote control. As you use the web remote control, consider the following:

• Clicking the Avaya logo on the image switches the image and functionality from a black to a silver

remote control (or from silver to black). Click the logo again to switch back.

• The web administration interface synchronizes with the physical remote control used. If a control

system uses a command that emulates th e silve r remote control, the web administration interface shows the silver remote.

Using Diagnostic Preferences and Tools

Diagnostic preferences and tools that are available to all users include high-definition camera preferences and a system reboot option. Administrators can access these preferences and tools through User Preferences or Administrator Preferences : Diagnostics. Read more at Preferences.

NOTE Web administration interface: To view the effect of changes made to camera

diagnostic preferences on the Diagnostics : Cameras page, click Save Changes and then Refresh.

Diagnostic preferences and tools availab le on ly to ad m inistrators in Administrator Preferences : Diagnostics include call counter statistics, color bar settings, and network utilities.

Using Network Utilities

Troubleshoot network connection issues with your system using the ping and traceroute utilities in Administrator Preferences : Diagnostics: Network Utilities. The ping command tests responsiveness between two devices. The traceroute command tests responsiveness and traces the path of a packet from one device to the other.

Using Camera Diagnostic Preferences

Use the camera diagnostic preferences in Administrator Prefere nces or User Preferences : Diagnostics to adjust camera brightness and white balance and correct some types of flicker that may

appear in the video. Diagnostic camera preferences for camera brightness and whi te balance are available only if the selected camera is connected to the codec and Ready appea rs as th e status for the camera on the System Information page.

Avaya 1010 and 1020 User and Administrator Guide 48

Adjusting Camera Brightness

Camera brightness refers to the amount of light received through the len s of the camera. Improve dim scenes by adjusting room lighting and manually adjusting the camera brightness. To adjust camera brightness, set HD Camera Brightness in User Preferences : Diagnostics : High Definition Camera .

Adjusting Camera White Balance

Camera white balance refers to how a camera references the color white, which is a mixture of all colors. Adjust the white balance when video color appears to be unbalanced. White balance is affected by the type of light source. To adjust the camera white balance, set HD Camera White Balance in User Preferences : Diagnostics : High Definition Camera.

By default, your Avaya system determines the proper value for the camera’s white balance by testing the initial lighting mix in the room. The video system does not continuously or periodically retest the room lighting to adjust the white balance. If you change the lighting during a call, allow the video system to adjust to the new lighting as follows:

1. Navigate to Administrator Preferences : Diagnostics : High Definition Camera 1 : HD Camera 1

White Balance and select a value other than Auto.

2. Return the setting to Auto.

Adjusting Camera Anti-Flicker

Lights powered by a 50 Hz power source can produce a flicker that the camera captures and transmits to the system. If you are using lights powered by a 50 Hz power source and observe a flicker in the video, select the 50 Hz option in User Preferences : Diagnostics : High Definition Camera : Camera Anti- Flicker. The default option is Auto.

Some camera exposure settings designed for use in rooms lit by sunlight may result in a flicker. To remove the flicker, increase the HD Camera Brightness setting in User Preferences : Diagnostics : High Definition Camera.

Adjusting Camera Color Temperature

With Camera White Balance set to a value other than Auto, adjust Color Temperature to favor red or blue. Adjust the slider to the left to favor red and to the right to favor blue.

NOTE You cannot set Color Temperature for Avaya Video Camera 100.

Downloading Call History

Download call history as a comma separated value (CSV) file from the Diagnostics page in the web administration interface. Click Call History and then click Download Call History. When prompted, choose a location to save the file. Downloading call history from the web administration interface retrieves a maximum of 26 records.

Avaya 1010 and 1020 User and Administrator Guide 49

Copying Screen Text to the Clipboard

The web administration interface supports copying data from most pages to the operating system clipboard. This feature facilitates troubleshooting by enabling you to paste configuration information into an email or text editor. If a page supports this feature, a Copy button appears in the lower right corner of the screen. Click Copy to copy the data on the screen to the clipboard.

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya's standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support. Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, http://support.avaya.com/LicenseInfo ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINE D FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone products or pre-installed on Hardware. "Hardware" means the standard hardware originally sold by Avaya and ultimately utilized by End User.

License types

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Shrinkwrap License (SR). Customer may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as "shrinkwrap" or "clickthrough" license accompanying or applicable to the Software ("Shrinkwrap License"). (see "Third Party Components" for more information).

Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation(s) and Product(s) provided by Avaya. All content on this site, the documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil, offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site:

http://support.avaya.com/Copyright

Preventing toll fraud

"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud inter v en tion

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States

and Canada. For additional support telephone numbers, see the Avaya Support Web site:

http://support.avaya.com

Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com.

Trademarks

Avaya and Aura are trademarks of Avaya, Inc.

Avaya is a registered trademark of Avaya Inc. Avaya Aura is a registered trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support Web site:

http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://

www.avaya.com/support

Patent Notice

For patents covering LifeSize® products, refer to http://www.lifesize.com/support/legal.

Avaya 1010, 1020 Administrator's Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Section 1: Using Avaya 1010 and 1020

Getting Started

Placing a Call

Dialing a Number from the Main Screen

Placing a Call from the REDIAL List

Automatically Answering Calls

Enabling Do Not Disturb During Calls

Using System Do Not Disturb

Managing a Call

Call Encryption

Adjusting Audio Preferences

Managing Video Layouts

Two-way Call

Two-way Call with Presentation

Controlling a Far End Camera

Selecting a Far End Camera

Selecting the Far End Primary Input

Ending a Call

Managing the REDIAL List

Creating a Recording

Advanced Camera Functions

Configuring Camera Presets

Using Camera Presets During a Call

Locking Camera Presets

Working with Directories

Placing a Call from the Directory

Browsing the Directory

Adding an Entry to the Local or Meetings Directory

Copying, Removing, and Editing Entries

Section 2: Configuring Avaya 1010 and 1020

Initial Configuration

Administrator and User Passwords

Managing Your System

Viewing Recent Configuration Changes

Configuring Network Usage

Specifying a Locally Configured IP Address

Configuring Avaya Systems Using DHCP

Configuring the DHCP Option

Specifying the Hostname and DNS Servers

Specifying Network Speed

Specifying a VLAN Tag

Specifying an NTP Server

Configuring Appearance

Picture in Picture

Display Preferences

Hiding User Interface Elements

Custom Backgrounds

Specifying a Background Color

Adding a Custom Background Image

Choosing a Background Color from the Interface

Defining a Custom Color

Configuring Call Preferences

Managing Bandwidth

Selecting a Maximum Call Time

Admission Control

Hiding the Dominant Speaker Icon

Configuring Communications Preferences

Disabling Multiway Calling

Enabling Presentations

Configuring SIP Settings

Configuring Audio Behaviors

Selecting the Active Microphone

Adjusting Audio Volume

Adjusting the Active Microphone Volume

Adjusting Audio Levels

Configuring Video Behaviors

Controlling Camera Use by Far End Users

Controlling Camera Pan Direction

Adaptive Motion Control

Customizing Input Device Names

Selecting Priority of Quality Metrics for Source Video

Adjusting Video Encoder Quality

Adjusting the MTU of Video Packets

Configuring Avaya Video Communications Systems to Record

Directories

Disabling Access to the Local Directory