AT&T Home Base User Manual

Wireless Home Phone and Internet

User Guide

AT&T Home Base

™

Welcome to AT&T

Thank you for purchasing the AT&T Home Base. To get the most from your new device, check out our videos and interactive tutorials at att.com/homebasesupport.

Welcome i

Contents

Getting Started ............................................................................................................ 1

In the Box .................................................................................................................... 1

Getting to Know Your Device ........................................................................... 2

How It Works ........................................................................................................... 4

Device Installation ............................................................................................... 4

Voicemail ................................................................................................................. 11

Setup .................................................................................................................. 11

Message Waiting ............................................................................................11

Retrieving Messages .................................................................................... 11

Remote Retrieval ........................................................................................... 11

Transferring a Phone Number ...................................................................... 12

AT&T Home Base Manager ............................................................................ 12

Using Your Device .................................................................................................... 14

Calling ........................................................................................................................ 14

Making Calls ..................................................................................................... 14

Three-Way Calling ........................................................................................ 14

Call Waiting ......................................................................................................14

Call Forwarding .............................................................................................. 15

Call Log .............................................................................................................. 15

Internet Access ....................................................................................................16

Connect Other Devices ............................................................................16

Changing Wi-Fi Network Name and Password .............................. 17

Important Messages ................................................................................... 17

Managing Connected Devices ............................................................... 17

Checking Your Voice and Data Usage ....................................................... 17

Contents iii

Helpful Tips ............................................................................................................ 18

Home Answering Machines .................................................................... 18

Adjusting Volume ......................................................................................... 19

Powering On/Off ........................................................................................... 19

TTY Support ................................................................................................... 19

Important Information ........................................................................................ 20

E911 Service ........................................................................................................... 20

Power Outages .................................................................................................... 20

Device Compatibility ........................................................................................ 20

In-Home Wiring .....................................................................................................21

Frequently Asked Questions ........................................................................... 22

Troubleshooting ...................................................................................................... 25

General .................................................................................................................... 25

Phone ....................................................................................................................... 26

Internet .................................................................................................................... 29

Device Conﬁguration ............................................................................................32

Wi-Fi Settings ........................................................................................................ 32

Basic .................................................................................................................. 32

Connections .................................................................................................. 33

Security ............................................................................................................ 34

WPS .................................................................................................................... 35

Network .................................................................................................................. 36

Connections ................................................................................................. 36

APN ..................................................................................................................... 37

iv Contents

Firewall .................................................................................................................... 39

Mac/IP/Port Filtering ................................................................................. 39

Port Forwarding ............................................................................................. 41

DMZ .................................................................................................................... 42

Advanced ............................................................................................................... 43

Administrator ................................................................................................ 43

Router .............................................................................................................. 44

Time/Date ....................................................................................................... 45

Device Reset .................................................................................................. 45

Speciﬁcations .......................................................................................................... 46

Safety Instructions ................................................................................................ 47

Radio Frequency (RF) Energy ......................................................................... 48

FCC Regulations ..................................................................................................... 49

RF Exposure Information .................................................................................. 50

CTIA ............................................................................................................................... 51

Warranty ...................................................................................................................... 52

How to Get Warranty Service ........................................................................53

Other Warranty Programs...............................................................................53

Contents v

Getting Started

In the Box

The package should contain the following items:

The AT&T Home Base

Phone Cable

(Optional)

Back-up

Battery

Power Cord

Also Included

Getting Started 1

Quick Start

User Guide

Getting to Know Your Device

Power

Voicemail

Information

(See “AT&T Home Base

Manager” on page 12)

Wi-Fi

Signal Strength

WPS*

* Allows WPS-enabled devices to be connected via Wi-Fi without typing a

Wi-Fi password. For detailed instructions, please refer to page 16.

Telephone

Ports

Ethernet

Power

Input

On/Off

2 Getting Started

LED Indicators

The table below describes possible states for each of the LED indicators.

Key Icon Name Indicator

Status

Power

Green steady

Green blinking

Battery: More than 50%

Yellow blinking

Battery: 20 – 50%

Red blinking

Battery: Less than 20%

Off

No power

Voicemail

Green blinking

New voicemail

Off

No new voicemail

Information

Green blinking

Check the AT&T Home Base Manager – see messages

Off

No unread messages

Wi-Fi

Green steady

Wi-Fi on

Green ﬂickering

Data transferring

Off

Wi-Fi off

Signal

Strength

Green steady

Strong signal

Yellow steady

Moderate signal

Red steady

No service

Red blinking

No service or SIM error

Getting Started 3

How It Works

The AT&T Home Base uses the AT&T cellular network to provide phone service to your cordless and corded home phone(s) and Internet access to your computer and Wi-Fi enabled devices. Place it anywhere in your home where you have a strong wireless signal. It does not require the use of a home phone wall jack like traditional home phone service.

The AT&T Home Base provides many calling services, such as voicemail, Caller Number ID, Call Waiting, Call Forwarding, and 3-way Calling for your home phone(s). It also includes a back-up battery in case of a power outage.

Device Installation

Before You Begin

The AT&T Home Base works exclusively with the AT&T

cellular network and DOES NOT use your home phone wall jacks.

Your device should be located:

• Where you have a strong

signal from a cell tower, typically near a window or outside wall. Signal strength may vary in different parts of your home.

• Near an electrical wall outlet.

• In the general area where you’ll be using

your home phone, computer, or Wi-Fi enabled devices.

Select which phone and computer/Wi-Fi

enabled

device you will use

with the AT&T Home Base:

• A cordless phone system with multiple handsets should be used

to place phones throughout your home.

• If using an existing phone, unplug it from the wall jack.

• For Internet access, you may connect up to 10 devices via Wi-Fi

and one via Ethernet simultaneously.

4 Getting Started

STEP 1: Set Up Your Device

Install the Back-up Battery

1. Remove the bottom of the device by pushing the entire cover in the direction of the arrow.

Ports

2. Insert the back-up battery.

Battery

3. Replace the cover.

NOTES:

• The back-up battery is intended for backup purposes only

and may take approximately eighteen (18) hours to fully charge.

• Charge time may be impacted by environmental factors

and the back-up battery will stop charging when the ambient temperature is outside of the temperature range allowed for charging (32°F - 131°F).

Getting Started 5

Check the Wireless Signal

Wait a few seconds for the signal strength light to turn on, while your device connects to the cellular network.

Conﬁrm signal strength light is green for optimal performance. Yellow indicates a moderate signal and may be sufﬁcient.

NOTE: If you do not see a green light, you may want to choose another location in your home, such as near a window or outside wall.

STEP 1: Set Up Your Device (continued)

Turn on Your Device

1. Plug the power cord into an electrical wall outlet.

2. Connect the other end of the power cord into the Power Input port on the back of your AT&T Home Base.

3. Press and hold down the round On/Off button for 3 full seconds until the power light stays steady green.

On/Off

Hold 3 seconds

6 Getting Started

STEP 2: Connect Your Phone

Unplug your Phone from the Wall Jack

The AT&T Home Base is not used with your home phone wall jack.

NOTE: If you have a cordless phone, keep it plugged into a power outlet.

Connect your Phone to the Device

Plug your phone into the “Phone 1” port on the AT&T Home Base, using your existing phone cable or the included phone cable.

NOTE: Do not plug the device into your home phone wall jack.

Getting Started 7

Signal Strength

Use the following information to connect to the Internet:

Network Name: ATT-

HOMEBASE-XXXX

Password:

XXXXXXXX

Wi-Fi Access

Helpful service information:

The light will blink green when you have an important

message from AT&T about your service plan.

On any device connected to the AT&T Home Base, go to:

URL: http://att.homebase

STEP 2: Connect Your Phone (continued)

Place a Test Call

Place a test call from your connected home phone. Make sure to dial the 10-digit phone number, including area code.

For best results, place the cordless phone base at least 12 inches from the AT&T Home Base.

Important Phone Tips

• Voicemail is included with your service. Dial “1” to set up

and access. If using an answering machine, set it to fewer than ﬁve (5) rings.

• To place phones throughout your home, use a cordless

phone system with multiple handsets. Wall jacks are not used with the AT&T Home Base.

• The “Phone 2” port can be used to connect an additional

phone or answering machine. It uses the same phone number as the “Phone 1” port.

• Your AT&T Home Base does not support incoming/

outgoing fax service or home alarm systems.

• Your AT&T Home Base does not support rotary or pulse-

dialing phones.

Details on using voicemail and transferring a landline phone number can be found on pages 11-12.

8 Getting Started

STEP 3: Connect to the Internet

Select Your Internet Connection

To Connect via Wi-Fi:

1. Open the Wi-Fi network manager on your computer or Wi-Fi enabled device.

2. Find and select the AT&T

Home Base Wi-Fi network name (SSID) (e.g., ATT-HOMEBASE-XXXX).

Wi-Fi Networks

ATT-HOMEBASE-XXXX

Other Network

Guest WiFi

Free Public WiFi

To Connect via Ethernet:

Use an Ethernet cable (not included) to connect your computer or other device to the Ethernet port on the back of your AT&T Home Base. Go to att.net (or your favorite website) to conﬁrm your Internet connection. Skip Steps 3B and 3C.

To connect via WPS, see page 16.

Enter Wi-Fi Network Password

When prompted, enter the Wi-Fi password found on the bottom of the AT&T Home Base.

Getting Started 9

STEP 3: Connect to the Internet (continued)

Conﬁrm Internet Connection

Go to att.net (or your favorite website) to conﬁrm your Internet connection.

When your device is transmitting to and from the Internet, the Wi-Fi light will ﬂicker green.

Important Internet Tips

• To check your data usage or manage your account, go to att. com/myatt.

• To customize your device settings, view important messages about your AT&T service plan, and check your data usage, use the AT&T Home Base Manager. On any device connected to the AT&T Home Base, enter http://att.homebase directly into your browser address ﬁeld and use “attadmin” as your login.

• To setup a free AT&T email account, go to att.net/signup and

select Start Now.

10 Getting Started

Voicemail

Your AT&T Home Base comes with standard wireless voicemail. Follow the steps below to setup and use your voicemail.

Setup

Dial 1 on any home phone connected to the AT&T Home Base and wait four (4) seconds to connect to your AT&T wireless voicemail. Simply follow the voice prompts to complete setup.

Message Waiting

There are two indicators for a new message waiting: 1) the voicemail icon; and

2) an intermittent dial tone. The voicemail icon on your AT&T Home Base ﬂashes when a

voicemail message is waiting. You will also hear an intermittent dial tone on any connected phone handset before placing a call.

Retrieving Messages

To retrieve voice messages, dial 1 on any home phone connected to the AT&T Home Base and wait four (4) seconds to connect to your AT&T wireless voicemail box. Simply follow the voice prompts to listen to and manage your messages. (Alternately, you may dial your 10-digit home phone number to access your voicemail box.)

Remote Retrieval

To retrieve voicemail messages from a phone not connected to the AT&T Home Base, dial

the number associated with your AT&T

Home Base service. When voicemail picks up, press *.

You will then be prompted to enter your password. Simply follow the prompts to listen to and manage your voicemail messages.

Getting Started 11

+ 22 hidden pages

AT&T Home Base User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual