AT&T High Speed Internet Service Self-installation Manual

AT&T High Speed Internet Service

Self-Installation Guide for Modem Equipment

Welcome! Please review before beginning your installation.

Have you checked your Service Activation date and time?

12

You can connect to the Internet only after the activation date and time indicated on your confirmation letter.

Do you have a security system, health alarm, or water meter monitor?

You will need special assistance. Call 1.800.ATT.2020 to schedule an appointment with a service technician.

Do you have your telephone number?

Don’t have AT&T voice service? Use your account number as your telephone number.

Are you an existing or returning AT&T Member?

You’ll need your AT&T Member ID (AT&T email address) and password.

Do you have a modem installation or back up CD?

Do not use it unless directed to do so.

ATT100600699

Gather Materials

1

Collect your modem, cables, and filters.

Required equipment Your equipment may differ in appearance from these illustrations.

Dual-Port Filter*

Data Cable

(Color may vary)

DSL Modem

If you purchased your equipment

more than three years ago, you may

experience problems. To purchase new

equipment, contact AT&T at 1.888.573.4147,

or go to http://att.com/equipment.

NOTE: Cable and dial-up modems are not compatible with AT&T High Speed
Internet service.

2

Correct equipment can be purchased at http://att.com/equipment.

Install Filters (for customers with AT&T voice service)

Don’t have AT&T voice service? Skip to step Connect Your Modem.

Single-Port Filters*

(You need as many filters

as phone devices in your home)

3

Connect a single-port filter to each phone device, and plug the filter into a wall jack.

A filter is required on each phone, fax machine, and all other communication devices to eliminate interference.

Wall Jack Single-Port Filter

Phone

Existing

Phone Cable

Ethernet Cable

(Color may vary)

Power Adapter

(Color may vary)

* Filters are not necessary if you do

not have AT&T voice service.

Phone
Device

Are you using the same wall jack for both a phone device and your modem?

If so, use the dual-port filter, and make sure the phone device is connected to the phone port on the filter.

Wall Jack

Dual-Port Filter

Phone

DSL/HPNA

Existing

Phone Cable

Phone
Device

3

Connect Your Modem

Make sure your modem, cables, and all phone devices are set up correctly. Collect your modem, cables, and filters.

A

Connect the data cable from your modem’s DSL port to the filter’s
DSL/HPNA port.

Don’t have AT&T voice service?

Do not use a filter. Simply connect the data cable into a wall jack as shown below.

Wall Jack

Data Cable

Modem

B

Connect the modem to your computer with the ethernet cable.

Use the ethernet ports on your modem and computer. Make sure your computer is powered on.

C

Connect the modem to a power source.

Connect the power adapter from the power port on your modem to an electrical outlet.

Your device and cables may look different.

Wall Jack

Dual-Port

Filter

Phone

DSL/HPNA

Existing Phone Cable

A

Data Cable

DSL Port Ethernet Port Power Port

Phone Device

AT&T voice service is not
required for an Internet
connection.

DSL ETHERNET RESET POWER

Ethernet

Cable

Ethernet

Port

B C

Power
Adapter

Electrical
Outlet