AT&T Generic 1, Generic 2, System 75, System 85 User Manual

DEFINITY® Communications System
Generic 1, Generic 3, and System 75 Generic 2 and System 85 8101, 8102, and 8110 Telephones User's Guide
NOTICE
While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.
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AT&T Customer Information Center
2855 North Franklin Road P.O. Box 19901 Indianapolis, IN 46219
1-800 432-6600, In Canada:
Document No. AT&T 555-230-746 Issue 2, December 1993
1 800 255-1242
YOUR RESPONSIBILITY FOR YOUR SYSTEM'S SECURITY
You are responsible for the security of your system. AT&T does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. AT&T will not be responsible for any charges that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges.
Prepared by AT&T GBCS Documentation Development Middletown, New Jersey 07748-1998
©1993 AT&T
All Rights Reserved
Printed in USA
Contents
Your 8101, 8102, and 8110 Telephones What the Features Do
Phone Features System Features
How to Use the Features
Special Instructions for General Use Conventions Used in Procedure Descriptions Quick Reference Lists
Phone Features
Answering and Placing a Call Auto Answer (for 8110 Users) Hold Message Mute (for 8110 Users) Personalized Ring (for 8102 and 8110 Users) Programmable Dialing Buttons (8102 and 8110) Redial
1
8 8 9
11 11 11
12 13
13 14 15 16 16 17 17 19
Redial (With Auto-Pause) (8102 and 8110 Users) Speakerphone (for 8110 Users)
System Features
Special Instructions
Abbreviated Dialing Automatic Callback Call Forwarding All Calls Call Park Call Pickup Call Waiting Conference Drop (for 8102 and 8110 Users) Hold (with Second Dial Tone) Leave Word Calling Priority Calling
Send All Calls Transfer Voice Message Retrieval
20
21 23
23 23 25 25 26 27 27 28 28 29 31 31 32 32 33
i
Tones and Their Meanings
Ringing Tones
Handset Tones
34 34 34
Key Words to Know
Quick Reference Lists
35
ii

Your 8101, 8102, and 8110 Telephones

The 8101, 8102, and 8110 telephones are similar in appearance; however, the 8110 telephone has an added built-in speakerphone. (If you have an 8110 telephone, you may also be able to use the Auto Answer feature; check with your system manager.) These telephones are designed to help you use the many features of the AT&T DEFINITY® Communications System Generic 1 and Generic 3 (System 75) and Generic 2 (System 85).
Figures 1 and 2 show the 8101 telephone, Figures 3 and 4 show the 8102 telephone,
and Figures 5 and 6 show the 8110 telephone. The explanations that follow these
figures will help familiarize you with the many features available for each telephone.
1
Handset
Data jack
Labeling designation card
Flash button Handset jack
Figure 1. 8101 Telephone, Top View
Redial button Hold light
Hold button
Message light
Dial pad
TOP VIEW
Line jack
SIDE VIEW
Figure 2. 8101 Telephone, Side and Bottom Views
Positive disconnect
(Off/On)
Ringer
volume
control
(Lo/Med/Hi)
Mode
selector
(pulse/tone)
BOTTOM VIEW
2
Program Button
Handset
Data Jack
Adjunct (equipment) Jack
Pause Button
Programmable Dialing Buttons
Flash Button
Handset Jack
Redial Button Hold Light Hold Button
Message Light
Dial Pad
TOP VIEW
Figure 3. 8102 Telephone, Top View
Adjunct
Power Jack
Line Jack
Tone Selector
(Slow/Fast)
SIDE VIEW
Ringer
Volume
Control
Tone
Selector
(Lo/Hi)
BOTTOM VIEW
Figure 4. 8102 Telephone, Side and Bottom Views
3
Handset
Data Jack
Auxiliary Power Jack
Program Button
Flash Button
Speaker Button Handset Jack
Pause Button
Programmable Dialing Buttons
Redial Button Hold Light Hold Button
Auto Answer Button Mute Button
Message Light
Dial Pad
TOP VIEW
Figure 5. 8110 Telephone, Top View
Line Jack
Tone Selector
(Slow/Fast)
Speaker Volume
Control
Ringer
Volume
Control
SIDE VIEW
Tone
Selector
(Lo/Hi)
BOTTOM VIEW
Figure 6. 8110 Telephone, Side and Bottom Views
4
Starting with the handset on the TOP VIEW and continuing clockwise:
Handset
Data jack
Adjunct (equipment) jack (on the 8102 only)
Auxiliary power jack (on the 8110 only)
Pause button (on the 8102 and
8110 only)
For placing and receiving calls (also known as the
receiver).
For connecting a device such as a modem to your telephone. This jack is labeled DATA.
For connecting adjunct equipment such as a speakerphone or headset to your telephone. This jack is
labeled ADJUNCT.
For improving the performance of the built-in speakerphone on long loops where there is limited power available from the line. This jack is labeled
For inserting a .5-second pause/delay into a telephone number stored on a programmable dialing button or into
a dialing access code in the Auto-Pause feature of Redial. See “Redial (With Auto-Pause)” in the section titled How to Use the Features.
Programmable Dialing buttons (on the 8102 and 8110 only)
Hold light
Hold button
Redial button
Auto Answer button (on the 8110 only)
Mute button (on the 8110 only)
Message light
The 12 buttons on which you can program frequently dialed telephone numbers, emergency numbers, or feature codes.
A red light that remains on to remind you that you have
a call on hold.
For putting a call on hold.
For redialing the last number you dialed from the dial pad.
For automatically activating the built-in speakerphone whenever a call comes in. Your system manager can tell you whether you have this feature.
For turning off the microphone associated with the handset or the built-in speakerphone.
A red light that flashes when a message has been left for you.
5
Dial pad
The standard 12-button pad for dialing telephone numbers. The dial pad is also used with the PROGRAM button to store numbers on the programmable dialing buttons or to store dialing access codes in the Redial Auto-Pause feature.
Handset jack
Speaker button (on the 8110 only)
Flash button
Program button (on the 8102
and 8110 only)
For connecting the handset to your telephone.
For accessing the built-in speakerphone and microphone combination.
For using features such as Conference with business communications systems, and for custom calling
features if you are using your telephone at home.
For storing telephone numbers on the programmable dialing buttons and dialing access codes in the Auto­Pause feature of Redial
The SIDE VIEW shows the following features:
Mode Selector (Tone or Pulse) (on the 8101 only)
Positive Disconnect (ON or OFF) (on the 8101 only)
Tone Selector (HI or LO) (on the 8102 and 8110 only)
Tone Selector (FAST or SLOW)
(on the 8102 and 8110 only)
Ringer Volume control
For selecting one of two dialing modes (tone or pulse).
For selecting positive disconnect or turning it off
(on or off).
For selecting one of two tone ringer frequencies (high or low).
For selecting one of two tone ringer modulation rates (fast or slow).
A 3-position switch to control the volume for the tone ringer. Slide it up (away from you) for a louder ring, down (toward you) for a quieter ring. The volume
control is labeled
Speaker volume control (On the 8110 only)
For raising or lowering the volume of the built-in speakerphone. The volume control is labeled
6
The BOTTOM VIEW includes the following:
Adjunct power jack (for adjunct equipment) (on the 8102 only)
Line jack
For connecting an adjunct power source for using adjunct equipment. This jack is labeled ADJ PWR.
For connecting a line cord to your telephone. This jack is labeled LINE.
7

What the Features Do

The following section lists several voice features and briefly explains what each one does and how you might want to use it.
The features in this guide have been divided into two categories:
Phone Features Those telephone features that you can use immediately no matter which communications system your telephone is behind.
Note: You can use the Speakerphone and Mute features only if you are using the 8110 telephone. You may also be able to use the Auto Answer feature if it is assigned to your 8110 telephone.
System Features Those features that you can use only with a DEFINITY Generic 1 or System 75 or Generic 2 or System 85 switching system. Most of these features must be assigned by the system manager to your telephone. Check with your system manager to see which of these features you can use.

Phone Features

Auto Answer (for 8110 Users) Automatically answers the call and turns on the
built-in speakerphone on the 8110 telephone. When this feature is activated, the telephone rings once, and then an alerter tone sounds to notify you that the call has been answered. Your telephone will automatically drop the call and be ready for the next call when the calling party hangs up. Answer calls without lifting the handset.
Hold Puts a call on hold until you can return to it. While a call is on hold, you can leave your telephone to perform another task or pick up a call on another extension. Use when you have a call that you don’t wish to drop, but which you have to interrupt briefly to do something else. Note: If you want to place or answer a call while you have a call on hold, you can use the System Feature, “Hold (with Second
Dial Tone).” Message Turns on your Message light to let you know that a caller has left a
message for you. You can then follow your system manager’s local message retrieval procedures to get your message.
Mute (for 8110 Users) Turns off the microphone of the built-in speakerphone or the handset. Use when you want to confer with someone in the room with you, but you do not want the other party on the call to hear your conversation.
Personalized Ring (for 8102 and 8110 Users) The two tone controls on the side of the telephone allow you to choose your own personalized ringing pattern for your telephone. You can choose one of two ringing frequencies and also one of two ringer
modulation rates. Use to help distinguish your incoming calls from those of other telephones in your work area.
Positive Disconnect (for 8101 users) In the ON position, hangs up the phone for
approximately two seconds, even if the switchhook depression is for a shorter
duration. This action prevents inadvertent switchhook flashes. To initiate a
switchhook flash in this mode, the [
FLASH
] button must be pressed. In the
OFF
position, switchhook functioning is normal.
8
Programmable Dialing Buttons (for 8102 and 8110 Users) The 12 programmable dialing buttons are provided for one-touch dialing of frequently dialed telephone or account numbers. You can also store emergency numbers, such as 911, or feature codes on your programmable dialing buttons. Note: If you want to store more than 12 programmable dialing numbers, you can use the system feature, “Abbreviated Dialing.”
Redial The Redial feature automatically redials the last extension or outside number you dialed from the dial pad. Use this feature to save time in redialing a busy or unanswered number. The number you redial can be up to 20 digits.
Redial (With Auto-Pause) (for 8102 and 8110 Users) The Auto-Pause feature can automatically insert pauses after a dial access code (such as 9) in a redialed number. If you usually wait a short period to obtain a second dial tone after dialing an access code, you can set the waiting time needed by the Redial feature by programming the Auto-Pause feature as described in the section, “Phone Features.”
Speakerphone (for 8110 Users) Allows you to place and answer calls without lifting the handset. Use this feature any time you prefer hands-free communication (either speaking or listening) or for group conference situations.

System Features

Abbreviated Dialing Allows you to store selected telephone numbers for quick and
easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature code. There are four possible types of lists—personal, group, system, and enhanced—and you can have a total of three out
of the four possible lists (see your system manager for details). Numbers on a personal list are programmable by you; numbers on all other lists are programmable only by the system manager. Use as a timesaver for dialing frequently called, lengthy, or emergency numbers.
Automatic Callback Sends you a special 3-burst ringing tone indicating that a previously busy or unanswered extension is now available. Use to avoid constant redialing when you wish to speak to someone who is frequently busy on the telephone or in and out of the office. Note: Can be used only for extensions, not outside numbers.
Call Forwarding All Calls Temporarily forwards all your calls to another extension
or to an outside number, depending on your system. Use when you will be away from your telephone and you want your calls to be forwarded to a telephone of your choice.
Call Park Puts a call on hold at your telephone, for retrieval at any extension. Use when you need to go elsewhere to get information during a call, or whenever you wish to complete a call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer it from the nearest available telephone.
Call Pickup Lets you answer a call at your telephone for another extension in your
pickup group. Use when you wish to handle a call for a group member who is absent or otherwise unable to answer. Note: You can only use this feature if you and the called party have been assigned to the same pickup group by your system manager.
9
Call Waiting When you are busy on a call, sends a distinctive tone to notify you of another incoming call waiting to be answered. This allows you to complete or hold
your present call and pick up the waiting call.
and your waiting caller from having to call back later.
Conference Allows you to add a third party to a call, so that you can conduct a
three-way conversation. (If you wish to conference more than three parties, call your
attendant for assistance. ) Use to set up time-saving conferences, or to spontaneously include a third party important to a discussion. Note: If you have both an active call and a call on hold, you must terminate one of them before you can use Conference.
Drop Allows you to drop a line without hanging up the handset or turning the
telephone off.
Hold (with Second Dial Tone) Puts a call on hold until you can return to it. When you hear a second dial tone, you can place or answer another call or activate another feature. Use the Hold feature when you have a call you don’t wish to drop, but which you have to interrupt briefly to do something else.
Leave Word Calling Leaves a message for another extension to call you back. The
called party will be able to dial message service (for example, attendant, AUDIX®, covering user, etc.) to retrieve a short, standard message which gives your name and extension, the date and time you called, and the number of times you called. Use any time you wish to have someone call you back; it will help cut down on repeated call attempts.
It will save you from missing calls,
Priority Calling Allows you to call another extension with a distinctive 3-burst ring to indicate that your call requires immediate attention. Use when you have important or timely information for someone.
Send All Calls Temporarily sends all your calls to the extension of a person designated to answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk for awhile, or when you do not wish to be interrupted by telephone calls.
Transfer Transfers a call from your telephone to another extension or outside
number. Use when your caller needs to speak further with someone else.
Note: Calls from an outside number to your telephone can be transferred only to an
extension, not to another outside number.
Voice Message Retrieval Gives you messages (via computerized voice) left for you
through Leave Word Calling or as typed by a covering user. If authorized by your system manager, you may also retrieve messages for one or more of your coworkers. Use to hear all messages received while you were away.
10

How to Use the Features

The following procedures give short, step-by-step instructions for using each feature.
For your convenience, features are listed alphabetically.

Special Instructions for General Use

As you operate the features assigned to your telephone, keep in mind the following
general rules.
Follow carefully all the steps listed in the procedure for the particular feature you are using.
If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and begin again at Step 1.
For directions on filling out the programmable dialing buttons designation card, see the procedures for “Programmable Dialing Buttons” under Phone Features in this section.
In many cases, before you begin a procedure, you must have the handset off­hook (removed from the cradle of the telephone), or, if you are using an 8110 telephone, you can turn on the speakerphone.
To the right of each Phone Feature heading is a box. For each feature available on your telephone, make a check in the blank box as a reminder. This check indicates that you can use any of these features immediately, without any help from your system manager.

Conventions Used in Procedure Descriptions

In this guide, the following conventions are used in the procedure descriptions:
[ Feature ]
[feedback tone]
For a list of tones and their meanings, see the section titled Tones and Their
Meanings.
Each of these boxes represents a button that has a feature assigned to it. The button is labeled with the feature name.
The tone that appears in brackets after a step indicates what you should hear from your handset (or
speakerphone, if appropriate) after successfully
performing that step.
11

Quick Reference Lists

At the end of this booklet is a set of quick reference lists. Use them to record your feature and trunk codes, Abbreviated Dialing personal list items, and message and attendant extensions. Once you have completed the lists, remove the page from the booklet (tear along the perforation), and keep the lists near your telephone.
12

Phone Features

The following features can be used no matter which communications system your
8101, 8102, or 8110 telephone is behind. Remember that you can use the Speakerphone and Mute features only if you are using an 8110 telephone. Some 8110 users will also be able to use the Auto Answer feature; check with your system
manager.

Answering and Placing a Call

Note: If you are using the 8110 telephone, you can place and answer calls either by going off-hook (by lifting the handset) or leaving the handset on-hook and by pressing that you can place and answer calls without lifting the handset.
If you are using the 8102 telephone, you can connect an external speakerphone to the Speakerphone/headset jack on the bottom of your telephone. For procedures on answering and placing calls with the adjunct speakerphone, refer to the instructions that came with the equipment.
To answer a call
To answer a call using
the speakerphone (for 8110 users)
[ Spkr ] . Pressing [ Spkr ] simultaneously activates the built-in microphone so
1
Pick up handset
2
Speak to other party
1
When you hear the telephone ring,
[ Spkr ]
press
Red light next to [ Spkr ] goes on
To place a call
To place a call using the
speakerphone (for 8110
users)
Speak to other party
2
1
Pick up handset
2
Dial desired number
1 While on-hook, press [ Spkr ]
Red light next to [ Spkr ] goes on
Dial desired number
2
[dial tone]
[dial tone]
13
To end a call
1
Hang up handset
or
if you are using the speakerphone,
[ Spkr ]
press
Red light next to [ Spkr ] goes off

Auto Answer (for 8110 Users)

Note: If you are using the 8110 telephone with a DEFINITY Generic 1 system, the line must be assigned as “Data Restricted” in order for the Auto Answer feature to work properly on your telephone. Contact your system manager to have the “Data Restricted” feature assigned to your line.
To use the Auto Answer feature so your telephone automatically answers incoming calls
1 While handset is on-hook, press [ Auto ]
Button released to the “up” position
Colored area under button will remind you that
the Auto Answer feature is active
2
When a call comes in, the built-in speakerphone on
your telephone is automatically activated
Both you and the other party hear a full ring and
then a short burst of tone
Red light next to [ Spkr ] goes on
3 Speak to caller
4
When caller ends the call, 8110 telephone hangs up
automatically
or
You can press [ Spkr ] to end call
The 8110 telephone is now ready for next
Auto Answer call
14
To turn off the Auto Answer feature temporarily
1
Press [ Auto ]
Button reverts to “down” position
You may also choose to disable the Auto Answer button (
[ Auto ] ) so that it cannot be
activated accidentally. Follow the following procedure to remove the Auto Answer button and cover the opening from which you removed the button.
Note: In order to complete this procedure, you must use the slot cover which is shipped in the box with the telephone.
1
To disable the Auto Answer button so that it cannot be used
Press [ Auto ] so that the button is in the “up” position
2
Lift the button from its slot on the face of the telephone
3
Take the slot cover (provided with the telephone) and place it in a horizontal position in the empty slot. Be sure that the cap is flush with the face of the telephone.

Hold

Note: If you want to place or answer another call or activate another feature while you have a call on hold, you can use the System Feature, Hold (with Second Dial Tone). For directions on using this feature, see “Hold (with Second Dial Tone)”
under the section, System Features.
1
Press
[
Hold
To put a call on hold
To return to the held call
Red light next to button goes on; call is on hold
You may hang up handset; the call remains on hold
1
Press [ Hold ]
or
if you have hung up the handset, pick up handset again from the cradle
Red light next to button goes off; you are reconnected to other party
or
]
15
2
If you are using an 8110 telephone, press [ Spkr ]
Red light next to [ Spkr ] goes on; red light next to
the PAUSE button goes off
You are reconnected to other party

Message

To retrieve a message when your Message light local message retrieval procedures is blinking
1 See your system manager for instructions about your
Note: The message light also flashes when a call is
coming in (that is, when the telephone is ringing).

Mute (for 8110 Users)

To prevent the other party from hearing you (To mute microphone)
To resume talking to the other party (To turn on microphone again)
1
Press [ Mute ]
Red light next to [ Mute ] goes on
Other party cannot hear you
1
Press [ Mute ]
Red light next to [ Mute ] goes off
2
Resume conversation with other party
16

Personalized Ring (for 8102 and 8110 Users)

The tone selector labeled HI--LO will help you select one of two tone-ringer frequencies. Slide the tone selector to HI for a higher frequency; slide the tone selector to LO for a lower frequency.
The tone selector labeled FAST--SLOW will help you select one of two tone-ringer modulation rates. Slide the tone selector to FAST for a faster modulation rate; slide the tone selector to SLOW for a slower modulation rate.
The 3-position switch on the side of your telephone allows you to control the volume for the tone ringer.
Slide it up (away from you) for a louder ring.
Slide it down (toward you) for a quieter ring.

Programmable Dialing Buttons (8102 and 8110)

The 12 programmable dialing buttons are provided for one-touch dialing of frequently dialed telephone numbers. You can also store emergency numbers, such as 911, and feature codes on these buttons.
Shipped with each telephone is a button designation card on which you can write the names or numbers or codes stored on each of the programmable dialing buttons. Use the procedure directly below to remove the plastic cover on the front of your telephone and place the designation card under it.
Note: You can program up to 20 elements (digits and characters such as a # or *) on a programmable dialing button. If the number you want to store is longer than 20 elements, you can do one of the following:
Store up to 20 elements on one button; store the remainder of the elements on a second button. To place a call using these buttons, press the first button; when
all of the elements have been dialed, press the second button in the sequence.
Store up to 20 elements on one button; dial the remainder of the digits and characters manually.
Important: Some environments may want to disable the PROGRAM and PAUSE buttons so that the programmable dialing buttons cannot be reassigned. To remove and cover these two buttons and the two topmost programmable dialing buttons, you will need to use the 8102 and 8110 Telephones D-Kit (D182363), COMCODE
106248370. This kit includes a plastic cover and a special button designation card to
fit over these buttons.
17
To insert the button designation card on your telephone
1
If you are using a new telephone, remove the button
designation card from the box in which the telephone was shipped
2
In the blank space next to the appropriate
programmable dialing button, write or type the name or telephone number you want to store
3
Fold along the perforated edge(s) and detach the
card(s) from the sheet
4 Remove the plastic cover by placing your finger in
the finger slot on the right side of the telephone and lifting up
Place the designation card on the telephone. Replace
5
the plastic cover over the designation card by fitting the cover’s bottom tabs into the slots on the telephone and pressing down, allowing the tabs on the top to snap into place
To program any of the 12
programmable dialing buttons (while on-hook)
Press the PROGRAM button to enter programming
1
mode
You hear a low continuous tone while you are in
programming mode
Press programmable dialing button on which you
2
want to store the number
Tone is briefly interrupted twice
Dial number you want to program on the button.
3
You can use up to 20 elements (digits and characters,
including Pause and Flash)
The tone to remind you that you are in programming mode is interrupted at each time you press a dial pad key, the PAUSE button or
[ Flash ]
You hear a rapid error tone if you try to enter more than 20 elements
You can use the PAUSE button to program a
.5-second pause between a dialing access number, such as 9, and the telephone number, and for certain banking and long-distance services.
18
For example, to put a pause between the dialing access number, 9, and the telephone number, press the PAUSE button, then 12125551234 .) Several depressions of the PAUSE button will produce a multiple of a .5-second pause. (Three depressions of the PAUSE button would equal 1.5 seconds.)
Programmable dialing buttons can also be used to program system features. See your system
manager for system feature codes.
4
To program another programmable dialing button, repeat Steps 2 and 3
5
Press the PROGRAM button when you are ready to
exit programming mode
To dial a number with a programmable dialing button
To erase a number stored
on a programmable dialing button

Redial

Pick up handset
1
or
if you are using an 8110 telephone, you can press
2
When you hear a dial tone, press the appropriate programmable dialing button
Number programmed on the button is automatically dialed
1
Press the PROGRAM button
2
Press button to be cleared twice
3
Press the PROGRAM button
or
lift handset
[ Spkr ]
To automatically redial the last number you
dialed (from the dial pad)
Pick up handset
1
or
if you are using an 8110 telephone, you can
[ Spkr ]
press
Press [ Redial ]
2
Number is automatically redialed Note: You will hear a rapid error tone if the
dialed number is longer than 20 elements.
[dial tone]
19

Redial (With Auto-Pause) (8102 and 8110 Users)

To program an automatic pause for redialed numbers
While the telephone is on-hook,
1
press the PROGRAM button
2
Press [ Redial ]
3
Press the appropriate access code and number of pauses in order to insert a long enough waiting time
to obtain a second dial tone. For example, if you need two pauses inserted between the access code, such as 9, and the remainder of the telephone number you are dialing, you would press the PAUSE button twice
Note: You may store up to three different access code or pause combinations. Each code can have up
to three characters and up to four pauses.
4
Press the PROGRAM button again
[programming tone]
EXAMPLE: In the following example, there are three different access code or pause combinations.
1
Press the PROGRAM button
Press [ Redial ]
2
Dial 9 and then press the PAUSE button three times
3
(PAUSE PAUSE PAUSE). Since each depression of the PAUSE button adds .5 seconds of waiting time,
this initial access code (three depressions of the PAUSE button) is 1.5 seconds.
Dial *9 (the second access code needed in the dialing
4
sequence in this example) and then press the PAUSE button twice (PAUSE PAUSE)
Dial *8 (the third access code needed in this
5
sequence) and then press the PAUSE button four times (PAUSE PAUSE PAUSE PAUSE)
[programming tone]
20
6
Press the PROGRAM button again
The access code sequence is stored for redialing
at a later time. Now, when you press redial a call using one of the above access code or pause combinations, the telephone will automatically insert the correct number of pauses (three in this example) to ensure waiting the appropriate length of time to obtain a second dial
tone.
[ Redial ] to
To erase all stored access
1
Press the PROGRAM button
codes
2
Press [ Redial ] twice
3
Press the PROGRAM button again

Speakerphone (for 8110 Users)

To place or answer a call 1 without lifting the handset
Press [ Spkr ]
Red light goes on next to button
Place or answer call
2
Adjust speakerphone volume with sliding arm on
right of set
[programming tone]
To prevent the other party from hearing you (To mute microphone)
Press [ Spkr ] again to hang up
3
Red light goes off
1
Press [ Mute ]
Red light next to [ Mute ] goes on
Other party cannot hear you
21
To resume talking to
other party (To turn on speakerphone
microphone again)
To change from
speakerphone to handset
To change from handset to speakerphone
1 Press [ Mute ]
Red light next to [ Mute ] goes off
2
Resume conversation with other party
1
Lift handset and talk
Red light goes off next to [ Spkr ]
1
During a call using handset, press [ Spkr ]
Red light goes on next to [ Spkr ]
2
Hang up handset
22

System Features

Since your 8101, 8102, or 8110 telephone is connected to a DEFINITY Generic 1 or System 75 or Generic 2 or System 85 communications system, you may be able to use
some of the following features. Check with your system manager to see which of these features have been assigned to your telephone, as well as what other features may be available to you with additional systems.

Special Instructions

The first time you use these procedures, you will need to customize them for your use by following these directions: (Your system manager can supply any information required.)
To the right of each of the feature name is a box. For each feature available on
your telephone, make a check in the blank box as a reminder. There is already a check in the box beside the Conference, Drop, Hold (With Second Dial Tone) and Transfer features.
You can activate or cancel most of the features by dialing 2- or 3-digit codes. In the blanks provided within the procedures, write in the assigned feature code numbers. Note: You can store these feature codes (including Flash) on programmable dialing buttons.
Step 1 in most procedures gives you two options. Follow the first option if the named feature is listed on your directory; follow the second option (in gray type) if it is not.
System 75 is available in more than one version. In some cases, a feature operates differently with Version 1, and sometimes Version 2, than it does with later versions; where this occurs, the procedures include a Version Note with
directions for using Version 1 or Version 2, or for using Version 3 and DEFINITY Generic 1. Be sure to follow the directions corresponding to the version you are using.

Abbreviated Dialing

Note: Both the 8102 and the 8110 telephones have 12 programmable dialing buttons on which you can store telephone numbers or access codes. In addition, DEFINITY Generic 1 and System 75 allow you to store numbers in a maximum of three Abbreviated Dialing lists.
1
To program or reprogram an outside number, extension, or feature code into a personal list
On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want to program as items on your personal list(s)
23
Note: Each telephone number or feature code is
stored as a separate list item.
2
Pick up handset
3
Dial Abbreviated Dialing Program code
4
Dial personal list number (1, 2, or 3)
Version Note: If you are using System 75, Version 1, you may omit Step 4.
5
Dial list item
6
Dial number you want to program
(1, 2, 3...)
Version Note: If you are using System 75,
Version 1, you can use up to 16 digits;
for Version 2, you can use up to 24 digits.
Note: If you are programming an outside number,
be sure to include a trunk code, if applicable.
7
Press [ # ]
Number is stored
[confirmation tone]
[dial tone]
[dial tone]
[dial tone]
To place a call using a personal, group, system, or enhanced list
Repeat Steps 5 through 7 if you want to program
additional items on the same list; hang up and begin again at Step 1 if you want to program items on another personal list
Hang up to end programming
8
Note: Keep your own personal lists in the
Abbreviated Dialing table provided in the back of this booklet; group, system, and enhanced lists are
available from your system manager.
1
Dial appropriate Abbreviated Dialing List code:
List 1
List 2
List 3
2 Dial desired list item (1, 2, 3...)
Stored number is automatically dialed
[dial tone]
24

Automatic Callback

To automatically place another call to an extension that was busy or did not answer
1
Press [ Flash ] during call attempt
[recall dial tone]
2
Dial the Automatic Callback code
[confirmation tone]
3
Hang up
You will receive a 3-burst priority ring when the
extension you attempted to call is available
Note: After you activate Automatic Callback, the
system monitors the called extension. That extension becomes available after the called party completes a call.
4
Lift handset when you hear priority ring
[ringback tone]
A call is automatically placed to extension, which
receives regular ringing
Note: You can place only one Automatic Callback call at a time, and Automatic Callback is canceled
after 30 minutes or if the callback call goes
unanswered.
To cancel an Automatic Callback request
Dial Automatic Callback Cancel code
1

Call Forwarding All Calls

1
To temporarily redirect all calls to an extension or outside number of your choice
Dial Call Forward code
Version Note: If you are using System 75, Version 3, or DEFINITY Generic 1, next dial the
extension number whose calls are to be forwarded, although you must first have console permission.
2
Dial extension or number where calls will be sent
Version Note: If you are using System 75, Version 1, calls can be forwarded only to another
extension, not to an outside number.
[confirmation tone]
[dial tone]
[confirmation tone]
25
Note: Some telephones may have restrictions on
where calls can be forwarded (see your system manager).
3
Hang up
Note: You may hear a ring-ping tone as each call is forwarded.
To cancel Call Forwarding

Call Park

1
Dial Call Forward Cancel code
Your calls will ring at your own telephone again
[confirmation tone]
To park a call at your
extension (for retrieval at any extension)
To retrieve parked call
from any extension
Press [ Flash ]
1
2
Dial Call Park code
[recall dial tone]
[confirmation tone]
Call is parked at your extension
Note: To return to the parked call before you hang up, press
Hang up
3
1
Dial Answer Back code
2
Dial extension where call is parked
[ Flash ] again.
[confirmation tone]
If you are returning to a call parked at your telephone, dial your own extension
You are connected to parked call
[dial tone]
26
Note: If you receive intercept tone, the parked call
has been disconnected or retrieved by someone else.

Call Pickup

To answer a call to a member of your pickup group when your
telephone is idle
To pick up a call while you are active on another call
1
Dial Call Pickup code
You are connected to ringing call
1
Press [ Flash ]
2
Dial Hold code
Present call is put on hold
3
Dial Call Pickup code
You are connected to call
[recall dial tone]
[dial tone]
To return to a held call 1

Call Waiting

To answer a call waiting tone
To answer a call waiting tone, putting your present call on hold
Complete present call and hang up
Held call sends 3-burst priority ring
2
Lift handset
You are connected to held call
1 Complete present call and hang up
Receive ringing from waiting call
(1
-- internal, 2 -- outside, 3 -- priority)
2
Pick up and answer
1
Press [ Flash ]
Present call is put on hold
2
Dial Hold code
[recall dial tone]
27
You are connected to waiting call
To return to held call

Conference

To add a third party to a call
1
Complete present call and hang up
Held call sends 3-burst priority ring
2
Lift handset
You are connected to held call
1
Press [ Flash ]
Present call is put on hold
2
Dial number of third party
[recall dial tone]
Note: You can privately discuss the call with the third party at this time; if no answer or busy, press
[ Flash ] twice to return to original party.
3
Press
[
Flash
]
All parties are now connected
1
Press
[
Flash
To drop third party
You remain connected to original party
]

Drop (for 8102 and 8110 Users)

1
To disconnect from a normal call, or to drop the last party added to a
conference call
Press the button you have programmed as [ Drop ]
28

Hold (with Second Dial Tone)

Note: The following feature allows you to place or answer another call or activate
another feature while you have a call on hold. If you want merely to put a call on hold while you are busy with another task (and do not need to answer or place another call), press call, press
[ Hold ] again. See “Hold” in the section titled Phone Features.
Version Note: If you are using System 75, Version 1, use these directions:
[ Hold ] on your telephone. When you want to return to the held
To put a call on hold
To return to held call
To put call 1 on hold and place call 2
1
Press [ Flash ]
Note: Do not hang up or call will be dropped.
1
Press [ Flash ] twice
1
Press [ Flash ]
Call 1 is put on hold
Dial call 2 (or another feature)
2
[recall dial tone]
[recall dial tone]
To put call 2 on hold
and return to call 1
To complete call 2 and return to call 1
1 Press [ Flash ]
Call 2 is put on hold
[recall dial tone]
2 Press [ Flash ] twice
Call 1 is reconnected
After party on call 2 hangs up, press [ Flash ] twice
1
Call 1 is reconnected
29
Version Note: If you are using System 75, Version 2, Version 3, or DEFINITY
Generic 1, the following directions apply:
To put a call on hold
To return to held call
To put call 1 on hold and place call 2
1
Press [ Flash ]
2
Dial Hold code
[recall dial tone]
Note: If you hang up, held call sends a 3-burst priority ring.
Hang up, receive 3-burst priority ring, and lift handset
1
Press [ Flash ]
2
Dial Hold code
Call 1 is put on hold
Dial call 2 (or another feature)
3
[recall dial tone]
[dial tone]
[dial tone]
To put call 2 on hold and return to call 1
To complete call 2 and return to call 1
Note: If you hang up, call 1 sends a 3-burst priority ring.
1
Press [ Flash ]
2
Dial Hold code
Call 2 is put on hold, and call 1 is reconnected
[recall dial tone]
Note: If you hang up, call 2 sends a 3-burst priority ring.
1 After party on call 2 hangs up, hang up, receive
3-burst priority ring, and lift handset
30

Leave Word Calling

To leave a message after dialing an extension (when your call is not answered, you hear
coverage or busy tone, or you have been put on
hold)
To leave a message without ringing an extension
1
Press [ Flash ]
2
Dial Leave Word Calling code
Message light goes on at called telephone
Note: If reorder tone is heard, the message is not stored; try again.
1
Dial Leave Word Calling code
2
Dial the extension
Message light goes on at called telephone
[recall dial tone]
[confirmation tone]
[confirmation tone]
[dial tone]
To cancel a
Leave Word Calling message
Note: You cannot cancel
a message left for an AUDIX subscriber).

Priority Calling

To place a priority call
1 Dial Leave Word Calling Cancel code
2
Dial extension
Note: If reorder tone is heard, the message is not deleted; try again.
1
Dial Priority Calling code
2
Dial extension
[confirmation tone]
[dial tone]
[dial tone]
31

Send All Calls

To send all incoming calls
(except priority calls) immediately to coverage
To cancel
Send All Calls
1
Dial Send All Calls code
[confirmation tone]
2
Hang up
Note: You may hear a ring-ping tone from your telephone as each call is sent to coverage.
1
Dial Send All Calls Cancel code
[confirmation tone]
Your calls will ring at your own telephone again

Transfer

To send present call to
another extension or outside number
Press [ Flash ]
1
Present call is put on hold
Dial number that call is to be transferred to
2
[ringback tone]
Remain on line and announce call; if number
dialed is busy or not answered, press twice to return to held call
Note: Only calls from another extension can be sent to an outside number; you cannot transfer a call from
an outside number to another outside number. Hang up
3
Transfer is completed
[recall dial tone]
[ Flash ]
32

Voice Message Retrieval

Version Note: If you are using System 75, Version 1, you cannot use this feature.
To retrieve your voice messages when your
Message light is on
1 Dial Voice Message Retrieval code
[dial tone]
2 Press [ # ]
Note: Do not press [ # ] if calling from another
extension; instead, dial your own extension and your security code, if required.
3
Move through messages with these dial pad buttons: (Press
[ # ]
[ 3 ] [ 4 ]
[ 5 ] [ 8 ]
When you call back an extension with to also delete the message by pressing press storage.
[ # ] to retrieve first message)
NEXT (read next message)
DELETE (erase from storage)
HELP (request assistance)
REPEAT (read message again) CALL (call back named extension)
[ 8 ] ; otherwise the message will remain in
[voice prompting]
[ 8 ] , be sure
[ 3 ] before you
To retrieve voice messages for a coworker
4
Hang up to end Voice Message Retrieval
1 Dial Voice Message Retrieval Coverage
code
2
Dial coworker’s extension Note: If you receive an intercept tone, see your
system manager for further instructions.
3
Move through the messages with dial pad buttons previously listed
4
Hang up to end Voice Message Retrieval
[voice prompting]
[dial tone]
33

Tones and Their Meanings

Ringing tones are produced by an incoming call. Handset tones are those which you hear through the handset (receiver).

Ringing Tones

1 ring
2 rings
3 rings
call you placed.
ring-ping (half ring)
Send All Calls or Call Forwarding All Calls is active.

Handset Tones

auto answer tone
Auto Answer feature is active.
busy tone
number dialed is in use.
— A call from another extension.
— A call from outside or from the attendant.
— A priority call from another extension, or from an Automatic Callback
— A call redirected from your telephone to another because
— A short burst of tone immediately following a ring when the
— A low-pitched tone repeated 60 times a minute; indicates the
call waiting tone
— One, two, or three beeps of high-pitched tone, not repeated;
indicates an incoming call is waiting to be answered. Number of beeps designates
the source: one for an internal call, two for an outside or attendant call, three for
a priority call.
call waiting ringback tone
— A ringback tone with a lower-pitched signal at the end; indicates that the extension called is busy, but the called party has been given a call waiting tone.
confirmation tone — Three short bursts of tone; indicates a feature activation or cancellation has been accepted.
coverage tone — One short burst of tone; indicates your call will be sent to
another extension to be answered by a covering user.
dial tone
intercept/time-out tone — An alternating high and low tone; indicates a dialing
— A continuous tone; indicates dialing can begin.
error, denial of the service requested, or a failure to dial within a preset interval (usually 10 seconds) after lifting the handset or dialing the previous digit.
programming tone
— A low continuous tone when you are in programming mode
(programming a programmable dialing button).
recall dial tone
— Three short bursts of tone followed by a steady dial tone;
indicates the feature request has been accepted and dialing can begin.
reorder tone
— A fast busy tone repeated 120 times a minute; indicates all
trunks are busy.
ringback tone
— A low-pitched tone repeated 15 times a minute; indicates the
number dialed is being rung.
34

Key Words to Know

activate To begin or turn on the operation of a feature.
attendant The person who handles incoming and outgoing calls at the main
console.
AUDIX (Audio Information Exchange) An optional voice mail and message service that provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages.
coverage Automatic redirection of calls from an unanswered telephone to another
telephone. Redirection could be to the extension of a receptionist, secretary, coworker, AUDIX, or message center. A person who provides coverage is a covering
user.
dial pad The 12 pushbuttons you use to dial a number and access features.
enhanced list One of the four types of Abbreviated Dialing lists; programmable
only by the system manager (and available only with System 75 Version 3). Contains telephone numbers useful to all system members, and stores each of those numbers as a 3-digit list item.
extension A dialing number of one to five digits assigned to each telephone connected to your System 75.
feature A special telephone function or service, such as Conference, Hold, Send All
Calls, etc. A fixed feature already appears on your telephone and can be used immediately. A system feature can be used only if the telephone is connected to a DEFINITY Generic 1 or System 75 and if the feature has been assigned to your telephone by your system manager.
feature code A dial code of one, two, or three digits you use to activate or cancel
the operation of a feature.
group list One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains telephone numbers useful to members of a specific
group, and stores each of those numbers as a 2-digit list item. handset The handheld part of the telephone that you pick up, talk into, and listen
from. Also known as the receiver.
party A person who places or receives a call. personal list One of the four types of Abbreviated Dialing lists; programmable by
the system manager or by you, the user. Contains telephone numbers of your choice, and stores each of them as a single-digit list item.
personal list item One of the 10 available slots on an Abbreviated Dialing personal list. The first nine personal list items are given digits 1 to 9, with 0 for the tenth item.
phone features Those telephone features you can use immediately no matter which
communications system your telephone is behind.
35
pickup group A group of telephone users who can answer calls for each other
through the Call Pickup feature. Group members are determined by the system
manager and are usually located in the same work area or perform similar job
functions.
priority call An important or urgent call that sends a special 3-burst ring.
program/reprogram To use your dial pad to assign a telephone number to a
personal list item for Abbreviated Dialing. retrieve To collect telephone messages with the Message or Voice Message
Retrieval features. (Also, with Call Park, to resume a call from an extension other
than the one where the call was first placed or received.)
ringer The device that produces the electronic ringing sound in your telephone. stored number A telephone number that has been programmed and stored as a
1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a complete or
partial telephone number, an extension number, or a trunk or feature code. Once
programmed, a number can be accessed by first dialing the list, then the list item
digit(s) under which it is stored.
system The device that makes connections for all voice and data calls for a
network, and also contains software for features. Also known as a switch,
switching system, or PBX (private branch exchange). (Your switch is an AT&T
System 75 or 85.)
system features Those features you can use only if your telephone is connected to
a System 75 (or 85) or DEFINITY Generic 1 (or 2) switching system.
system list One of the four types of Abbreviated Dialing lists; programmable only
by the system manager. Contains telephone numbers helpful to all system users,
and stores each of those numbers as a 2-digit list item. system manager The person responsible for specifying and managing the
operation of features for all the voice and data equipment in your network. System 75 or 85 The AT&T system to which you are connected. It transmits and
receives voice and data signals for all communications equipment in your network.
trunk A telecommunications channel between your System 75 and the local or long
distance calling network. Trunks of the same kind connecting to the same end points
are assigned to the same trunk group.
trunk code A dial code of one, two, or three digits that you dial to access a trunk
group to place an outside call.
36

Quick Reference Lists

Feature Codes
Feature
ABBREVIATED DIALING
List 1
List 2
List 3
Program
AUTOMATIC CALLBACK
Cancel
CALL FORWARDING
ALL CALLS
Cancel
CALL PARK
Answer Back
Code
Feature
CALL PICK UP
HOLD
(System Feature)
LEAVE WORD CALLING
Cancel
PRIORITY CALLING
SEND ALL CALLS
Cancel
VOICE MESSAGE RETRIEVAL
Coverage
Code
Trunk Codes
Abbreviated Dialing*
Description
Code
Miscellaneous
Description Extension
Message
Attendant
Personal List 1
Item
No.
1
2
3
4
5
6
7
8
9
0
* You may have as many as 3 personal lists, and each list can
have either 5 or 10 items; see your system manager.
Name Name Name
Personal List 2
Personal List 3
AT&T 555-230-746 Issue 2 December 1993
Graphics © AT&T 1988
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