AT&T EverThere User Manual

User Guide

Welcome To Care
That’s There

Thank you for choosing AT&T EverThere.
You’ll soon enjoy new freedom and a more
independent way of life.

This user guide provides key information
about EverThere, including Important Safety
Information. Please review it carefully and
keep it nearby for reference.

This user guide also contains your EverThere
Customer Agreement. By opening, using,
or registering AT&T EverThere, you accept
that Agreement, which requires the use of
arbitration.

If you have questions that are not addressed
in the user guide, please call the Care Center.

A larger print version of this document is
available for download at att.com/EverThere,
in the Helpful Information section.

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Contents

Welcome .................................................................. 2

About EverThere....................................................4

What’s in the Box ...................................................4

AT&T EverThere Overview .................................. 4

Charger Overview .................................................. 5

Important Safety Information ............................ 5

Turning On and Off ............................................... 6

Activation and Set Up ...........................................6

Battery Indicator .................................................... 7

Cellular Indicator ................................................... 7

Emergency Calls .................................................... 8

Place a Call Manually ......................................... 8

Automatic Call if a Fall is Detected ............... 8

Audio Messages ..................................................... 9

Wearing AT&T EverThere .................................... 9

Attaching Belt Clip or Lanyard/Clip ............. 9

Removing the Clip .............................................. 9

Specifications ....................................................... 10

AT&T EverThere CustomerAgreement ..........11

Numera Warranty ................................................26

FCC Part 15 ............................................................. 27

Package Disposal ................................................28

Battery Guidelines ...............................................28

Device Disposal ....................................................28

Symbols Used .......................................................29

Exchanges/Returns ............................................29

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About AT&T EverThere

AT&T EverThere Overview

AT&T EverThere is portable peace of mind—
24/7 connection and protection, wherever
you are, whenever you need it. With AT&T
EverThere, help is just a button push away, in
the home or on the go.

AT&T EverThere uses sophisticated fall
detection technology that is fast, accurate,
and reliable. In the event of a fall, you are
put in contact with our Care Center, who
will notify appropriate responders, as well
as your loved ones. GPS (Global Positioning
Satellite) technology determines your
location. With AT&T EverThere, help is only
moments away.

What’s in the Box

1. Cellular Indicator

2. Battery Indicator

3. Call Button

4. Speaker

5. Microphone

1. Cellular indicator shows cellular signal
strength

1. Battery indicator, which surrounds the call
button, shows battery status

1. Call button, when pushed, initiates a two­way call to the Care Center

1. Speaker allows you to hear the Care
Center

EverThere

Charger Power Cord

Belt
Clip

Quick

Start

User

Guide

1. Microphone allows response team to hear
you

Lanyard

6. Clip Lock

7. Charging Pins

1. Clip lock enables you to affix a lanyard clip
or belt clip

1. Charging pins connect AT&T EverThere to
the charger

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Charger Overview

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1. Power Port

2. Power Cord

1.

Power port is where the low voltage barrel
connector of the power cord connects to
the charger

1. Power cord connects the charger’s power
port to a standard wall outlet

dense urban areas can make it difficult
for satellites and cell phone towers to
locate your exact location. In an
emergency, please provide the Care
Center with as much information as
possible about your location.

AT&T EverThere requires adequate
battery charge for proper operation.
Low battery may result in the inability
to place a call, automatically detect a
fall, and/or properly locate you
automatically during an emergency.

AT&T EverThere is designed to be worn
in the shower, not bath. Usage other
than as directed may result in the
inability to place a call, automatically
detect a fall, and/or properly locate you
automatically during an emergency.

Important Safety
Information

For proper operation, AT&T EverThere
requires adequate cellular coverage.
Poor cellular coverage may result in the
inability to place a call, automatically
detect a fall, and/or properly locate you
automatically during an emergency.
Check with the Care Center for known
coverage limitations.

AT&T EverThere is not a replacement
for regular contact with caregivers or
access to an alternative means of
placing an emergency call.

If you experience a fall that causes
actual or potential injury, do not wait
for the automatic call. You should
always press the call button manually if
you are able.

As with all location-based services, it
may not always be possible to
determine your location. Multi-level
buildings, parking garages, and even

Use only the AT&T-provided charger
and power cord. Keep charger and
power cord away from water.

Locate AT&T EverThere and power
cord lines in a place where no one can
trip on a cord. Make sure that cords are
not frayed, walked upon, or pinched by
other objects.

Use only the AT&T-provided lanyard.

To reduce risk of strangulation, the
AT&T EverThere lanyards are designed
to break apart under certain
conditions. Any cord worn around the
neck, however, can pose a risk of
strangulation, including the possibility
of death and serious injuries. AT&T
EverThere users who use wheelchairs,
walkers, beds with guard rails, or other
protruding objects upon which the
cord can become tangled should take
extra care with the lanyard to ensure
that it does not get caught or tangled.

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Do not modify AT&T EverThere in any

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way.

Activation and Set Up

Do not dismantle AT&T EverThere at
any time, as this will void the warranty.

AT&T EverThere is not ready for use
until it is activated.

The battery in AT&T EverThere is not
designed to be removed or replaced.
There is a risk of explosion, possible
injury, death or other serious adverse
reactions if the battery is tampered
with, replaced with an incorrect type or
manipulated in any way.

Hold AT&T EverThere a minimum of 1
inch away from your body with the
microphone near your mouth to
complete an emergency call.

Please read this entire User Guide
carefully.

Turning On and Off

To turn AT&T EverThere on, press the call
button and hold it until the battery indicator
flashes. AT&T EverThere will play music
while it starts up. Once connected, AT&T
EverThere will play a message: “Your AT&T
EverThere is ready.”

Placing AT&T EverThere into the charger will
turn it on automatically.

To turn AT&T EverThere off, press the call
button twice, holding down the second
press for 7 seconds. AT&T EverThere will
play a message announcing that you have
requested to turn it off and then will ask you
to confirm by pressing the call button one
more time. If done correctly, AT&T EverThere
will play the following message: “Powering off
now. Good bye.”

Note: When you first receive AT&T EverThere,
leave it in the charger for 4 hours.

ÂStep 1: Activate and Set Up AT&T

EverThere

1. Plug the small round end of the power
cord into the power port located in the
back of the charger. Plug the large end of
the power cord into a standard wall outlet.

1. Place AT&T EverThere into the charger.
While charging, the cellular and
battery indicators will be
on and show your current
cellular signal strength
and level of battery
charge.

1. AT&T EverThere will automatically turn
on when placed in the charger and will
play a short start up tone, followed by a
message indicating it is ready for its first
use: “We are activating your personal
mobile resonder. We will notify you when
activation is complete.” AT&T EverThere
will automatically receive any updates and,
once activated on the cellular network, will
say: “Activation is now complete. We are
resetting your personal mobile responder
so it is ready for your use. One moment
please.” Allow up to a minute for AT&T
EverThere to restart.

1. AT&T EverThere will then play a message:
“Thank you for your purchase. This is a
reminder you’re being provided service in
accordance to the terms and conditions
detailed in your Customer Agreement.
AT&T EverThere will notify your response
team when it detects a fall. With one touch
of the Call Button, the Care Center will be
available to assist you and will determine
your location so help can reach you.”

1. To register your AT&T EverThere with the
Care Center, AT&T EverThere will say:
“It’s time to meet the Care Center. Please

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press and hold the call button down to

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connect to the Care Center now.”

1. Press and hold the call button until
AT&T EverThere initiates the call. AT&T
EverThere can remain in the charger
during the call to the Care Center.

Battery Indicator

The battery indicator, which surrounds the
call button, shows the level of battery charge.

• When the battery indicator is green, AT&T
EverThere is adequately charged.

1. Listen for the audio message: “Calling the
Care Center now. Please hold the device
and position the microphone near your
mouth to complete your call.”

1. When you complete the call with the Care
Center, AT&T EverThere will be set up.

ÂStep 2: Charge AT&T EverThere

1. Leave AT&T EverThere in the charger for 4
hours.

1. Once you’ve charged EverThere for 4
hours and the light is solid green, it is ready
to bring you Care That’s There.

Important: AT&T EverThere is not
ready for use until you have completed
the set up call with the Care Center
and, following that call, have charged
AT&T EverThere in the charger for 4
hours.

Note: If AT&T EverThere does not power on
and begin the activation process or cannot
detect a cellular network, call the Care
Center. Contact information can be found on
the back cover of this user guide.

• When the battery indicator is amber, you
should charge AT&T EverThere right away.

• When the battery indicator is red, the
battery charge is low. Charge AT&T
EverThere immediately. AT&T EverThere
will not function properly without an
adequate battery charge.

Battery

Indicator

Green Good Ready for use

Amber

Red Low Charge now

*The AT&T EverThere battery is designed
to hold a charge for 36 hours but may be
reduced as a result of user activity, cellular
coverage, talk time, device-specific settings,
and device life.

Important: AT&T EverThere requires
an adequate battery charge to function
properly. Prior to use, please charge
AT&T EverThere at least 4 hours. Please
review the Important Safety
Information section in this user guide
for more information.

Status* Action

Required

Moderate

Charge right
away

ÂStep 3: Review this User Guide

The User Guide is a helpful resource
that you’ll want to keep handy for future
reference. Along with Important Safety
Information, the User Guide will help you
understand everything that AT&T EverThere
can bring to your life—please review it
carefully!

Cellular Indicator

The cellular indicator on top of AT&T
EverThere shows cellular signal strength.

• When the cellular indicator is green, AT&T
EverThere has a strong signal.

• When the cellular indicator is amber, AT&T
EverThere has a moderate signal.

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• When the cellular indicator is red, AT&T

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EverThere has no signal. Move to an area
where you get a cellular signal. AT&T
EverThere will not function properly
without an adequate cellular signal.

Automatic Call if a Fall is Detected

When AT&T EverThere detects a potential
fall, it is designed to automatically call the
Care Center:

Indicator Strength*

Green Strong

Amber Moderate

Red No signal

*A cellular signal may not be available in all
areas

Important: AT&T EverThere requires
an adequate cellular signal to function
properly. Check with the Care Center
for known coverage limitations. Please
review the Important Safety
Information section in this user guide
for more information.

Emergency Calls

Place a Call Manually

To make an emergency call yourself using
AT&T EverThere:

1. If AT&T EverThere has detected a potential
fall, it will announce: “A fall is detected.
Calling the Care Center now. Please hold
the device and position the microphone
near your mouth to complete your call.”

1. If you have fallen and require assistance,
push the call button once manually
and do not wait for AT&T EverThere to
automatically place the call.

Important: AT&T EverThere requires
adequate battery charge and cellular
signal to make an emergency call.
Some falls may not be detected even
with adequate battery charge and
cellular signal. Please read the
Important Safety Information in this
user guide to ensure proper use.

Fall detection is not 100% accurate; the
call button should be pushed in an
emergency.

ÂStep 1

Press and hold the call button once.

ÂStep 2

Listen for the message: “Calling the Care
Center now. Please hold the device and
position the microphone near your mouth to
complete your call.”

AT&T EverThere is designed so that the Care
Center will answer your call, talk to you to
assess your needs, and notify emergency
services if appropriate.

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Audio Messages

AT&T EverThere will deliver an alert tone and
the following audio messages to notify you
of system changes.

Audio Message Meaning

“Calling the Care
Center now. Please
hold the device
and position the
microphone near
your mouth to
complete your call.”

“Ending your call
now.”

“A fall is detected.
Calling the Care
Center now. Please
hold the device
and position the
microphone near your
mouth to complete
your call.”

“Your AT&T EverThere
is powering off and
access to emergency
help will be lost.
Please confirm by
pressing the call
button again.”

“The Care Center is
initiating a call. They
will be with you in a
moment.”

AT&T EverThere
is establishing a
connection with the
Care Center.

The connection with
the Care Center is
ending.

AT&T EverThere
has detected a fall
and is automatically
calling the Care
Center.

Warning that
pushing the call
button again will
turn AT&T EverThere
off and access to
emergency help will
be lost.

Your response team
is calling your AT&T
EverThere.

“Charge your AT&T
EverThere NOW.
Access to emergency
help will be lost­battery critically low.
Please place your
AT&T EverThere in the
charger now.”

* Not all audio messages are enabled by
default – the Care Center can turn off certain
audio messages.

AT&T EverThere
battery charge is
critically low; place
AT&T EverThere
in the charger
immediately and
leave in charger for
4 hours.

Wearing AT&T EverThere

AT&T EverThere can be worn on a belt using
the belt clip, or as a pendant around your
neck using the lanyard clip.

Attaching Belt Clip or Lanyard/Clip

1. Align the notched side of the
clip with the notched area on
the back.

2. Press inward until the clip
notches are nested within the
AT&T EverThere notches.

3. Firmly push the clip toward
the top of the device. It is
secure when you hear a click
or you can no longer see the
notches on the clip.

Removing the Clip

“Charge your AT&T
EverThere soon.”

AT&T EverThere
battery charge is
low; place AT&T
EverThere in the
charger for 4 hours.

1. Hold AT&T EverThere in your hand
as shown, with the call button
facing the palm of your hand.

1. Forcefully push down­ward on the clip with
your thumb.

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