AT&T EP5962 User Manual

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User Manual (Part 2)

5.8 GHz 2-Line Corded/Cordless Answering System EP5962

with Caller ID & Call Waiting

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 1

AT&T and the Globe Design are trademarks of AT&T Corp.,

licensed to Advanced American Telephones.

STOP!

See page 8

for easy instructions

You must install and charge the battery before using the telephone

For customer service or product information, visit our web site at

www.telephones.att.com

or call 1-800-222-3111

Please also read

Important Product Information

Enclosed in product package

Handset 1

Handset 2

Handset 3

Add new handsets to make your phone more versatile (see page 41)

Your telephone can accommodate up to eight cordless handsets. You can add new handsets (AT&T model EP590-2 sold separately) at any time, but each must be registered with the base before use.

The handset provided with your telephone is automatically registered as Handset 1. Additional handsets will be assigned numbers in the order they are registered (2, 3, 4, etc.) up to a maximum of eight handsets.

NOTE:

In normal operating conditions, up to four handsets at a time can be used. The number of handsets that

can be used may be reduced if a handset is experiencing interference or is almost out of range.

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Table of contents

User Manual (Part 2)

5.8 GHz 2-Line Corded/Cordless Answering System EP5962

Getting Started

Quick reference ...................................2

Parts checklist .......................................4

Before you begin ..................................5

Telephone base installation................6

Battery & charger installation............8

Belt clip & accessories.........................9

Telephone Operation

Basic handset operation ...................10

Basic base operation .........................12

Options while on calls ......................14

Intercom calls .....................................16

Conference calls.................................17

Handset settings.................................18

Base settings........................................19

Directories

Handset and base directories .........20

New directories entries...................21

Directories search.............................22

To dial, delete or change entries ...23

Caller ID Logs

How Caller ID works .......................24

To review your call log ...................25

To dial a call log entry ......................26

Messages with Caller ID...................27

Answering System Operation

Answering system operation ..........28

Day and time announcements ........29

Outgoing announcements................30

Message playback ...............................31

Answering mode................................32

Number of rings before answer.....33

Audible message alert.......................34

Recording and playing memos ........35

Change security code .......................36

Remote access....................................37

Appendix

Display screen status icons..............38

Display screen messages ..................39

Alert tones & indicator lights..........40

Adding new handsets ........................41

Replacing a handset ...........................42

Re-Registering a handset..................43

Charging a spare battery..................44

In case of difficulty .............................45

INDEX..................................................47

Technical specifications ....................49

Spare remote access card................50

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Getting Started

Off/Clear

During a call, press to hang up.

While using menus, press to cancel an operation, back up to the previous menu, or exit the menu display.

Quick reference guide

Speaker

Press to activate handset speakerphone. Press again to switch to normal handset use (earpiece).

Softkeys

Press a softkey to select an item displayed just above the key.

L1/Flash, L2/Flash

Press LINE 1 to make or answer a call on line 1. Press LINE 2 to make or answer a call on line 2.

During a call, press FLASH to receive an incoming call, if Call Waiting is activated or use for other features requiring FLASH (see page 14).

Volume

Press to adjust voice volume or control the handset ringer volume while ringing.

Handset

Xfer/Intercom

Press to transfer a call or initiate an intercom conversation (see pages 11 &

16).

Redial Log

(See page 10)

Caller ID Logs (See page 24)

Screens

HANDSET 1

RDL CID

Menus

Main Menu

Directory ................See page 20

Mailboxes................See page 28

Setup handset ............See menu

Setup Handset

Ringers ..................See page 18

Low Batt Tone ........See page 18

Keypad Tone ..........See page 18

Contrast ..................See page 18

Rename ..................See page 18

CIDRDL MENU

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Answering system function keys (see pages 28-37)

ON/OFF LINE 1 ......Press to turn LINE 1 on or off.

ON/OFF LINE 2 ......Press to turn LINE 2 on or off.

RECORD ................Press to record a memo, phone conversation or outgoing

announcement.

DELETE ..................Press to delete messages.

MAILBOX LINE 1....Press to play or stop playing Mailbox 1.

MAILBOX LINE 2....Press to play or stop playing Mailbox 2.

REPEAT..................Press to repeat current message or hear previous message.

SKIP ........................Press to hear next message.

Getting Started

Quick reference guide

Telephone function keys (see pages 12-19)

SOFTKEYS ............Press to select item displayed just above the key.

CLEAR ....................Press to exit current menu or clear an entry.

INTERCOM/

TRANSFER ............Press to begin intercom call or transfer external call.

MUTE ......................Press to silence microphone; press again to resume.

FLASH ....................During a call, press to receive an incoming call, if

Call Waiting is activated.

VOLUME ................Press to adjust speakerphone listening volume or control

the base ringer volume while ringing.

HEADSET ..............Press to activate headset.

LINE 1 ....................Press, then lift handset to make or answer a call on line 1.

LINE 2 ....................Press, then lift handset to make or answer a call on line 2.

SPEAKERPHONE ..Press to turn speakerphone on or off (begin or end a call).

Base/Speakerphone

Answering system function keys

Telephone function keys

CID

RDL

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Getting Started

Parts checklist

Remember to save your sales receipt and original packaging in case you ever need to ship your telephone for warranty service. Check to make sure the telephone package includes the following:

Telephone baseBase handset

Cordless handset

Base power adapter

Charger power adapter

Belt clip

Battery compartment cover

Battery pack

Telephone line cords (2)

Handset charger

Handset cord

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Getting Started

Before you begin

About Caller Identification

Caller ID with Call Waiting features in this telephone let you see who’s calling before you answer the phone, even when you’re on another call. These features require services provided by your local telephone company.

Contact your telephone service provider if:

• You have both Caller ID and Call Waiting, but as separate services (you may need combined service).

• You have only Caller ID service, or only Call Waiting service.

• You don’t subscribe to any Caller ID or Call Waiting services.

You can use this phone with regular Caller ID service, and you can use its other features without subscribing to either Caller ID or combined Caller ID with Call Waiting service. There may be fees for these services, and they may not be available in all areas.

Caller ID features will work only if both you and the caller are in areas offering Caller ID service, and if both telephone companies use compatible equipment.

See Caller ID Operation, beginning on page 24, for more details about how these features work.

Telephone operating range

This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and base can communicate over only a certain distance — which can vary with the locations of the base and handset, the weather, and the construction of your home or office. For best performance, install the telephone base away from electronic equipment, such as personal computers, computer routers, television sets or microwave ovens.

If you receive a call while you are out of range, the handset might not

ring — or if it does ring, the call might not connect when you press LINE

1/LINE 2. Move closer to the base,

then press LINE 1/LINE 2 to answer the call.

If you move out of range during a phone conversation, you might hear

noise or interference. To improve reception, move closer to the base.

If you move out of range without pressing OFF, your phone will be left

“off the hook.” To hang up properly, walk back toward the telephone base, periodically pressing OFF until the call is disconnected.

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Getting Started

Telephone base installation (2-line jack)

If you have a 2-line wall jack, install the base as shown below. Choose a location away from electronic equipment, such as personal computers, computer routers, television sets or microwave ovens. Avoid excessive heat, cold, dust or moisture.

Plug base power cord transformer into electrical outlet.

Connect the black line cord to jack labeled LINE 1/L1+L2.

NOTE:

Use only the power cord supplied with this product. If you need a replacement, call 1-800-222–3111.

Be sure to use an electrical outlet not controlled by a wall switch.

Connect handset cord to corded handset.

Line 1 + Line 2

Line identification

To identify phone lines, press

SPEAKERPHONE,

then call one of your telephone numbers. If you hear a busy signal, Line 1 is the number you called. If Line 2 rings, it is the number you called.

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Getting Started

Telephone base installation (separate line jacks)

If you have separate wall jacks for each line, install the base as shown below. Choose a location away from electronic equipment, such as personal computers, computer routers, television sets or microwave ovens. Avoid excessive heat, cold, dust or moisture.

Plug base power cord transformer into electrical outlet.

Connect black line cord to jack labeled LINE 2.

Line 1 Line 2

Connect clear line cord to jack labeled

LINE 1/L1+L2.

NOTE:

Use only the power cord supplied with this product. If you need a replacement, call 1-800-222–3111.

Be sure to use an electrical outlet not controlled by a wall switch.

Line identification

To identify phone lines, press

SPEAKERPHONE,

then call one of your telephone numbers. If you hear a busy signal, Line 1 is the number you called. If Line 2 rings, it is the number you called.

Connect handset cord to base handset.

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Getting Started

LOW

BATTERY

Battery & charger installation

Installation of Battery Pack in Handset

Follow the steps below:

1. Remove the battery compartment cover by pressing on the indentation and sliding downward. Place the new battery pack in the handset with the positive and negative poles aligned in the battery compartment.

2. Replace the battery cover by sliding it upwards.

3. Place the handset in its charger, and allow it to charge for at least 10-12 hours. After initial charge, a maintenance charge of 8 hours should be sufficient.

Insert supplied battery.

Place handset in charger for 12 hours before first use.

Caution: Use only supplied rechargeable battery (model

102) or AT&T replacement battery model 103.

DID YOU KNOW?

An optional spare battery pack can be kept charged in the base for quick replacement when a handset battery becomes depleted and for power failure operation (see page 44).

Plug power cord into jack on underside of charger, then plug A.C. plug into electrical outlet.

Charging of the Handset Battery Pack

The cordless handset is powered by a rechargeable battery pack. It charges automatically whenever the handset is in its charger. You should charge the battery pack for at least 10-12 hours when you first receive your phone. Average talk time on a fully charged battery is about 8 hours depending on environmental conditions. The battery charge will last for about

4.5 days if you don't use the phone.

You will know the battery pack needs charging when :

• The low battery message is displayed.

• The handset seems completely dead, the LCD is completely clear and does not respond when you press the keys.

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Getting Started

Belt clip & accessories

Install belt clip as shown below if desired.

For hands-free telephone conversations, you can use any industry standard 2.5 mm headset (purchased separately). For best results use an AT&T 2.5 mm headset.

Snap belt clip into notches on side of handset. Rotate and pull to remove.

Plug 2.5 mm headset into jack on side of handset (beneath

small rubber cap) or base. Use DATA port at back of phone to connect fax or modem if desired (data port uses Line 2 only).

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Telephone Operation

Basic handset operation

Making and answering calls

To answer an incoming call, press LINE 1 or LINE 2. Press

LINE 1 or LINE 2 to make a call on Line 1 or Line 2, then dial a

number. Press OFF/CLEAR to hang up.

To preview before dialing, enter digit(s) first, then press

LINE

or LINE 2 to dial. Press OFF/CLEAR to make corrections as

you enter the telephone number.

Hands-free speakerphone calls

To answer a call, press

SPEAKER. To make a call, press

SPEAKER, then dial a telephone number. During a call you can

press SPEAKER to toggle between hands-free speakerphone and normal handset use. Press

OFF to hang up.

Last number redial

Select

RDL to view the last 5 numbers called (up to 32 digits

each). Use the

^V buttons to highlight a number, then press

LINE 1 or LINE 2 to dial. Select SELECT then ERASE to delete

this number from the redial memory, or

SELECT and then

SAVE to copy the number into your directory (see page 21).

Mute

During a conversation, select MUTE to silence the microphone. You will see MICROPHONE MUTED in the display. You will be able to hear, but your caller will not be able to hear you until you select

MUTE again to resume speaking.

HANDSET 1

RDL CID

VOL MUTEHOLD

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Telephone Operation

HANDSET2 2

BASE 0

HANDSET3 3

^ V

Basic handset operation

Hold

During a conversation, select HOLD to place a call on hold.

CALL ON HOLD will be displayed for 4 seconds and an H

will appear in the upper left corner of the display. Press the corresponding key (LINE 1 or LINE 2) to resume the call.

NOTE

: If the call is not resumed in five minutes the set will ring. The display

will show CALL ON HOLD RING BACK!. If the RING BACK is not answered

in 30 seconds, the call will end.

If you are on a call on the other line, your call will not be interrupted by the RING BACK for the held line. The call on the held line will end in five minutes with no warning.

Call transfer

During a conversation you can transfer the call to the base or to another handset.

Press

XFER to display a list of handsets and base. Use

the

^V buttons to highlight the set you want, then select

OK to transfer the call to the remote set. A person at the

remote set can press LINE 1, LINE 2, or the

INTERCOM/TRANSFER button to receive the transferred

call.

NOTE:

If the transferred call is not answered in 30 seconds, the call will be

returned to the originating handset. Thirty seconds later, the display of the originating handset will show CALL ON HOLD RING BACK!. If the RING BACK is not answered in 30 seconds, the call will end.

You can announce to the base or to another handset that you will transfer the call to them by selecting HOLD and then pressing XFER. This will send an intercom signal. When the intercom call is answered, you can talk privately. After the intercom call ends (by pressing OFF on the handset or INTERCOM on the base), the call will be transferred.

HOLD MUTEVOL

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Telephone Operation

Basic base operation

Making and answering calls

To answer a call, lift the corded handset, press SPEAK-

ERPHONE

, or press HEADSET (if a headset is connected).

To make a call, lift the corded handset, press

SPEAKER-

PHONE or press HEADSET, then dial a number. You

may choose a line by pressing

LINE 1 or LINE 2 before

or after you choose your calling method.

To preview a telephone number before dialing, enter digits before choosing your calling method.

Press

CLEAR to make corrections as you enter digits.

To hang up, replace the corded handset, press SPEAK-

ERPHONE

or press HEADSET.

Last number redial

Select

RDL to view the last 5 numbers called (up to 32

digits each). Use the

^V buttons to highlight a num-

ber, then press

LINE 1 or LINE 2 to dial. Select SELECT

then ERASE to delete this number from the redial memory, or SELECT and then SAVE to copy it into your directory (see page 21).

Mute

During a conversation, select

MUTE to silence the

microphone. You will see MICROPHONE MUTED in the display and the MUTE indicator will light. You will be able to hear, but your caller will not be able to hear you until you select

MUTE again to resume speaking.

Headset

Speakerphone

BASE

RDL CIDMENU

VOL MUTEHOLD

Mute

DID YOU KNOW?

You can record up to four minutes of a phone conversation (see page 35 for more detail).

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Telephone Operation

HANDSET2 2

HANDSET1 1

HANDSET3 3

^ V

Basic base operation

Hold

During a conversation, select HOLD to place a call on hold.

CALL ON HOLD will be displayed for 4 seconds and

an H will appear in the upper left corner of the display. Press the corresponding key (LINE 1 or LINE 2) to resume the call.

NOTE

: If the call is not resumed in five minutes the set will ring. The dis-

play will show CALL ON HOLD RING BACK!. If the RING BACK is not

answered in 30 seconds, the call will end.

If you are on a call on the other line, your call will not be interrupted by the RING BACK for the held line. The call on the held line will end in five minutes with no warning.

Call transfer

During a conversation you can transfer the call to a handset. Press TRANSFER to display a list of handsets. Use the

^V buttons to highlight the set you want, then select

OK to transfer the call to the remote set.

NOTE:

If the transferred call is not answered in 30 seconds, the call will

be returned to the base. Thirty seconds later, the base display will show CALL ON HOLD RING BACK!. If the RING BACK is not answered in 30 seconds, the call will end.

You can announce to the handset that you will transfer the call to them by selecting HOLD and then pressing XFER. This will send an intercom signal. When the intercom call is answered, you can talk privately. After the intercom call ends (by pressing OFF on the handset or INTERCOM on the base), the call will be transferred.

HOLD MUTEVOL

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Telephone Operation

Options while on calls-Handset and Base

To adjust volume

Press

VOLUME button(s) on the handset or the base to

adjust listening volume. On the base, each button press raises or lowers the volume by one level. The handset volume button increases the volume. When it is at the loudest level, you will hear a series of beeps and the next press will take the volume back to the lowest level. Select

OK when you are done.

Note:

You can also use the VOL softkey and then or to

adjust the volume.

Call waiting

If you have Call Waiting service, you will hear a beep if someone calls while you are already on a call. Press the

FLASH button for the line in use to put your current call

on hold and take the new call. You can press FLASH at any time to switch back and forth between calls.

Ring silencing

Press

CLEAR while the phone is ringing to silence the

ringer temporarily. You can still answer, or let the caller leave a message. The next phone call will ring normally.

Volume

Line 1 Flash

Line 2 Flash

Flash

Volume

CIDRDL MENU

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Telephone Operation

Options while on calls-Handset and Base

Switching between lines

During a handset call, if you make or answer a call on another line, the line previously in use will be automatically placed on hold. You can press LINE 1 or LINE 2 at any time to switch to the call on the other line, whether you have selected HOLD or not, without dropping either call. Example:

1 Make or answer a call.

2 Press

LINE 1 or LINE 2 to make or answer a call on

the other line, automatically placing the first call on hold.

3 To return to the first call, press

LINE 1 or LINE 2 to

select the previous line. You can repeat this step at any time to switch to the call on the other line without dropping either call.

During a base call, you must select HOLD before making or answering a call on another line. Example:

1 Make or answer a call, then select HOLD.

2 Press LINE 1 or LINE 2 to select the unused line, to

make or answer a call on the other line.

3 To return to the first call, select HOLD to put your

current call on hold, then LINE 1 or LINE 2 to select the previous line. You can repeat this step at any time to switch to the call on the other line without dropping either call.

NOTE:

While on a call, if a call comes in from the other line, you will

hear a brief ring and the display will show INCOMING CALL ON LINE x

followed by CID Call Waiting information if applicable.

NOTE:

If the call is not resumed in five minutes the set will ring. The dis-

play will show CALL ON HOLD RING BACK!. If the RING BACK is not

answered in 30 seconds, the call will end.

If you are on a call on the other line, your call will not be interrupted by the RING BACK for the held line. The call on the held line will end in five minutes with no warning.

Temporary tone dialing

If you have dial pulse (rotary) service, you can switch to touch tone dialing during a call by pressing *. This can

be useful if you need to send tone signals for access to answering systems or long-distance services.

Line 1 Flash

Line 2 Flash

CIDRDL MENU

VOL

PHONE ON

HOLD MUTE

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Telephone Operation

Intercom calls

Press the

INTERCOM button at a handset or at the base.

Scroll down to highlight the desired handset or base, or highlight

GLOBAL PAGE to page all. Select OK to page.

To answer an intercom page at the handset, press

INTERCOM. At the base, lift the corded handset, press SPEAKERPHONE, or press INTERCOM.

When your intercom call is finished, press OFF at the handset (or

INTERCOM at the base) to end the call.

Handling incoming calls

During an intercom call, you will hear a beep to alert you if there is an incoming call. You have two options:

• Press

LINE 1 or LINE 2 at the handset to answer the

outside call and conference it in with your existing intercom conversation.

• Press

OFF twice at the handset or INTERCOM once

at the base to terminate the intercom conversation, then answer the outside call (see pages 10-13).

Press INTERCOM

Highlight station to page

HANDSET2 2

BASE 0

HANDSET3 3 GLOBAL PAGE *

^ V

DID YOU KNOW?

Pressing

INTERCOM then 0 (for the base), 1-8 (for

individual handsets), or the * button (for

GLOBAL

PAGE) will also make the intercom call.

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Telephone Operation

CONF MUTE

HOLD

DROP MUTE

HOLD

DROP LINE 2

DROP LINE 1

DROP BOTH LINES

^ V

Conference calls

3-way conference calls

You can use both outside lines at the same time to set up a three-way conference call.

1 Make or answer a call.

2 Select

HOLD.

3 Make a call on the other line.

4 When the call is answered, select

CONF.

5 To end the 3-way conference call, select DROP then

scroll down to the option you want.

• To drop line 1, scroll to

DROP LINE 1, then select

OK.

• To drop line 2, scroll to DROP LINE 2, then select

OK.

• To end a conference call, scroll to

DROP BOTH

LINES, then select OK. You can also end a confer-

ence call by pressing

OFF on the handset. On the

base pressing SPEAKERPHONE or hanging up the corded handset will end a conference call.

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Telephone Operation

Handset settings

Ringers

At this menu you can change ring volumes, or turn the ringers off. You can also select one of six ring melodies. You will hear an example of each ring volume level and ring type as you scroll through the choices. Settings are selectable for each line.

Follow the menu instructions to select the volume and melody you prefer, then select OK or SAVE to confirm.

NOTE:

Choose different ringer melodies for the two different lines so you can

easily identify which line is ringing.

Low battery tone

The handset is factory programmed to alert you with a tone when the battery is low and needs recharging. Select

ON or OFF, then select OK to confirm.

NOTE

If you select OFF you will not hear the Low battery tone.

Keypad tone

The handset is factory programmed to beep at each keypress. Select ON or OFF, then select OK to confirm.

NOTE:

If you select OFF you will not hear a beep when you press keys.

Contrast

At this menu you can adjust the handset screen contrast to one of 16 levels. Use or to select the level you prefer, then select OK to confirm.

Rename

At this menu you can change the name (up to 14 characters) that appears on your handset screen, and identifies your handset in all Intercom/Transfer menus.

• To enter characters, see “To Enter a Name” on page 21 and use the dial pad chart.

• Select > to move the cursor to the right. At this point you can enter a character.

• Select

MORE for additional options:

• Select DEL to delete characters.

• Select SPACE to enter a space.

• Select BACK to go back to the previous screen.

• Select SAVE to store the new name.

HANDSET 1

RDL CIDMENU

MAILBOXES

DIRECTORY

SETUP HANDSET

^ V

LOW BATT TONE

RINGERS

KEYPAD TONE CONTRAST

^ V

SET

RENAME

KEYPAD TONE

CONTRAST

^ V

SET

Select MENU

Highlight SETUP HANDSET

Scroll to choose desired item

Select SET

LOW BATT TONE

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Telephone Operation

Base settings

Ringers

Follow the menu instructions to select the volume and melody you prefer, then select

OK or SAVE to confirm.

NOTE:

Choose different ringer melodies for the two different lines so you can

easily identify which line is ringing

Call screening

Call screening lets you hear messages at the base as callers leave them. Select ON or OFF, then select OK to confirm.

NOTE

If you selected OFF you will not hear messages as callers leave them.

Set pulse/tone

Factory default setting for both lines is

TONE. Change this to

PULSE only if you do not have touch-tone dialing service

(select line, highlight TONE or PULSE, then select OK).

Keypad tone

The handset is factory programmed to beep at each keypress. Select

ON or OFF, then select OK to confirm.

NOTE:

If you selected OFF you will not hear beeps at each keypress.

Contrast

At this menu you can adjust the base screen contrast to one of 16 levels. Use or to select the level you prefer, then

select

OK to confirm.

Rename

At this menu you can change the name (up to 14 characters) that appears on your base screen, and identifies your base in all Intercom/Transfer menus. See “Rename” on page 18 for instructions.

Deregister all

Use this option with

EXTREME CAUTION. It will make all

handsets unusable until each one has been re-registered (see page 41-43 for more details about deregistering and re-registering handsets).

BASE

RDL CIDMENU

MAILBOXES

DIRECTORY

SETUP BASE

DISPLAY BASE-ID

^ V

CALL SCREENING

RINGERS

SET PULSE/TONE KEYPAD TONE

^ V

SET

CONTRAST

RENAME DEREGISTER ALL

KEYPAD TONE

^ V

SET

Select MENU

Highlight SETUP BASE

Scroll to choose desired item

Select SET

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Directories

Handset and Base directories

There are separate directories in the handset and the base.

Each directory can store up to 50 entries. Each entry can contain a number up to 32 digits and a name up to 16 letters long. A convenient search feature can help you find and dial numbers quickly (see page 22).

The procedure for entering, editing and dialing directory entries is the same for both the handset and the base.

Timeouts and error tones

If you pause for too long while making an entry the procedure will time out and you will have to begin again. The time out duration is 20 seconds.

If all memory locations are in use, an error tone will sound when you attempt to enter a new number. This means the memory is full, and you will not be able to store a new number until you delete an existing one.

PAT JOHNSON 908-555-0100

^ V

EDIT

Handset: 50 entries

Base: 50 entries

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 20

Directories

5551234

PAUSE SAVEMENU

ENTRY HAS BEEN

STORED!

RDL CID

ENTER NAME

PAT WILLIAMS

CLR>SAVE

Enter number, then select SAVE

Enter name, then select SAVE

New directory entries

To enter a number

When the phone is idle, use the dial pad to enter up to 32 digits. When the number is complete, select SAVE.

• Press CLEAR to erase digits if you make a mistake.

• Select PAUSE to enter a dialing pause.

NOTE:

Use PAUSE to enter a three-second dialing delay in a number if

you want the system to wait for a dial tone or access tone before continuing dialing. You may need this for certain banking and long-distance services or to obtain an outside line when using a business telephone system.

To enter a name

Use the dial pad and the chart below to enter a name (up to 16 characters). Each press of a particular key will cause characters to be displayed in the following order:

The cursor moves to the right when you press another dial pad button. Select > to enter a space.

• Select

CLR to erase letters if you make a mistake.

• Press

1 repeatedly to enter an ampersand (&),

apostrophe ('), comma (,) period (.), or digit 1.

• Press # to enter a pound sign (#).

• Press * to enter an asterisk (*).

Storing the entry

Select SAVE to store your new directory entry. To change it later, see page 23.

Characters by number of key presses

Dial Key

123456789

ABC

abc2

DEF d e f

GH I g h

JKL j k l

MNO6mn o

PQR Sp q r s

TUV8tuv

WXY Z9wxy z

1 2 3 4 5 6 7 8 9 0

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 21

Directories

Directory search-Handset and Base

Select MENU, then scroll to DIRECTORY. Select OK. You must use ^ or V to browse through the direc-

tory, or search to find a specific entry. You can press

CLEAR at any time to exit the directory.

To browse through the directory

To browse, use ^ or V to scroll through all entries one by one.

To search alphabetically

To shorten your search, use the telephone dial pad to enter the first letter of a name. You can also scroll through the DIRECTORY by using ^ or V.

You can also select FIND, enter the name or part of the name, and select FIND again.

Press dial pad buttons once for the first letter, twice for the second, three times for the third, as shown on page

21.

To call a displayed number

To dial the displayed entry on the handset, press LINE 1 or LINE 2, or press SPEAKER.

To dial the displayed entry on the base, press LINE 1 or

LINE 2, or press SPEAKERPHONE, or lift the corded

handset, or press HEADSET if a headset is connected to the base.

^ V

FIND

SEARCH FOR

CLR FIND

JACK 888-883-2445

^ V

EDIT

DID YOU KNOW?

Press * at any time while a directory entry is displayed to jump immediately to the search menu.

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 22

Directories

To dial, delete or change entries

To dial a number

When any directory entry is displayed:

• Press LINE 1 or LINE 2, or press SPEAKER on the

handset.

• Press LINE 1 or LINE 2, or press SPEAKERPHONE,

or lift the corded handset from the base, or press

HEADSET if a headset is connected to the base.

To delete an entry

When any directory entry is displayed, select EDIT, then DEL.

NOTE:

Deleted entries cannot be recovered.

To change an entry

When any directory entry is displayed, select

EDIT to

modify the entry. Select EDIT again, and then select

NAME or NUM. The cursor is at the beginning of the

name or number.

• Select > to move the cursor to the right.

• Select MORE to see the second editing screen, (DEL,

BACK, and PAUSE or SPACE).

•

Select

DEL to delete the character on the cursor.

• Select PAUSE, when editing a number, to enter a

three-second dialing delay.

• Select SPACE, when editing a name, to enter a space.

• Select BACK to go back to the first edit screen.

• Select SAVE when you are done editing the name or

number.

• Press CLEAR at any time to back up to the previous

screen or exit the menu. If you have not selected

SAVE, any changes you have made will be not be

saved.

PAT WILLIAMS 555-1234

^ V

EDIT

PAT WILLIAMS 555-1234

DEL EDIT

PAT WILLIAMS 555-1234

DEL EDIT

PAT WILLIAMS 555-1234

NAME NUM

Select DEL to delete entry

Select EDIT to change entry

Select name or number to change

PAT WILLIAMS 5551234

SAVE

PAT WILLIAMS 5551234

BACK

DEL

PAUSE

PAT WILLIAMS 5551234

BACK

DEL

SPACE

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 23

Caller ID Logs

How Caller ID works

If you subscribe to Caller ID service provided by your local phone company, information about each caller will be displayed after the first or second ring.

Information about the last 50 incoming calls is stored in your call log. You can review the call log to find out who has called, return the call without dialing, or copy the caller’s name and number into your directory.

Each log entry is numbered (number 1 is always the most recent). When the call log is full, the oldest entry is deleted to make room for new incoming call information.

If you answer a call before the information appears on the screen, it will not be saved in your call log.

NOTE

: Caller ID features will work only if both you and the caller are in

areas offering Caller ID service, and if both telephone companies use compatible equipment.

Handset and Base call logs

There are separate Caller ID logs in each handset and in the base. Actions taken on entries in one log will not affect the other logs. For example, if you delete entries from the base log, they will still appear on the handset(s).

Each call log can store up to 50 entries. Each entry can contain a number up to 14 digits, and a name up to 16 letters long.

The procedure for viewing, dialing, deleting and transferring call log entries to your directory is the same for both the handset and the base.

Handset: 50 entries

Base: 50 entries

CHRIS THOMPSON

908-555-0100

11:29 A Oct4 #01

^ V

Caller’s name Caller’s number

Time of call

Line of call

Entry number:

N01: New call #01: Old call

Date of call

CHRIS THOMPSON

908-555-0100

11:29 A Oct4 #01

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 24

Caller ID Logs

To review your call log- Handset and Base

To review your call log

To view your Caller ID log select CID, the most recent call is displayed first. Use ^ or V to scroll through the list as shown at left.

To return a call

Press SPEAKER/SPEAKERPHONE or LINE 1 or LINE 2 to call the person currently displayed (see page 26 for important dialing options).

Other options

While the CID record is displayed, select MENU to display other options:

• Highlight DIAL OPTIONS to view dialing options (see page 26).

• Highlight DELETE CID, then choose THIS to delete displayed entry or ALL then YES to delete all entries in the call log.

• Highlight SAVE TO MEM to copy the displayed name and number into the directory (see page 23 to edit name or number).

RDL CID

Press * for dialing options Press 4 to delete Press 7 to copy to directory

DIAL OPTIONS *

DELETE CID 4 SAVE TO MEM 7

^ V

OK#

CHRIS THOMPSON

908-555-0100

11:29 A Oct4 #01

^ V

DID YOU KNOW?

While the CID record is displayed, press * (to display dialing options); 4 (to delete the record); or 7 (to save the record into directory).

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 25

Caller ID Logs

To dial a call log entry-Handset and Base

When any Caller ID screen is displayed on the handset, press SPEAKER or LINE 1 or LINE 2 to dial the number exactly as it appears on the screen.

When any Caller ID screen is displayed on the base, press SPEAKERPHONE, or LINE 1 or LINE 2, or lift the corded handset, or press HEADSET if a headset is connected to the base to dial the number exactly as it appears on the screen.

Dialing options

Caller ID numbers may appear with an area code that may not be required for local calls, or you may need to add a "1" at the beginning to dial a long distance call. If the number displayed is not in the correct format, you can change how it is dialed.

Select MENU, then * to see a list of dialing options. Select V or ^ to highlight the option you want, then Select DIAL (use line 1) or press LINE 2 to dial.

Highlight desired option and then select DIAL to use line 1 or press LINE 2 to use line 2.

555-6789

1-555-6789

908-555-0100

1-908-555-0100

^ V

DIAL

CHRIS THOMPSON

908-555-0100

11:29 A Oct4 #01

^ V

DIAL OPTIONS *

DELETE CID 4 SAVE TO MEM 7

^ V

OK#

555-6789

1-555-6789

908-555-0100

1-908-555-0100

^ V

DIAL

DID YOU KNOW?

While a CID record is displayed, press # to toggle the dialing options; When the option you what is shown, press

LINE 1 or LINE 2 to dial it out.

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 26

Caller ID Logs

Messages with Caller ID-Handset and Base

If a caller leaves a message, the Caller ID screen will display LEFT A MESSAGE beneath the caller’s name.

To hear the message, press 1 (or select MENU, highlight PLAY MESSAGE, then select OK).

To pause playback, press 5 (or select MENU, highlight

PAUSE/RESUME, then select OK). Press 5 again to

resume playback.

At the base, messages can only be played through the speaker. You cannot listen to messages through the corded handset.

At the handset, messages are played through the speakerphone. If you prefer to listen privately, you can press SPEAKER to switch to earpiece playback.

The answering system plays the message only once, then changes its status from “new” to “old.” You can press CLEAR to stop message playback, but no other answering system features are available at this point.

To play back voice messages with full access to all answering system features, please turn to page 31.

CHRIS THOMPSON LEFT A MESSAGE

908-555-0100

11:29 A Oct4 #01

^ V

PLAY MESSAGE (1)

PAUSE/RESUME (5) SKIP (6)

^ V

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 27

Answering System Operation

Message capacity

The answering system can record up to 99 messages for each line, depending on how long each message is. Individual messages can be up to 4 minutes long, but total maximum recording time for all messages is 25 minutes. Messages will remain available for replay until you delete them.

Handset access

In addition to the features described in this section, you can also use your handset to review or delete messages (see page 31).

NOTE:

Only one station (handset or base) can access the answering

system at a time.

Mailbox buttons flash to announce new messages

Press to start or stop Line 1 message playback (see page 31).

Press to start or stop Line 2 message playback (see page 31).

Press to record memo (see page 35) phone conversation (see page 35) or outgoing announcement (see page 30).

Press to delete messages (see page 31).

Press to repeat message (see page 31).

Press to skip message (see page 31).

Press to turn the mailbox of that line on or off.

Handset light flashes to announce new messages

NEW MESSAGES

RDL CID

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 28

Answering System Operation

Day and time announcements

To set day and time

Before playing each message, the answering system announces the day and time the message was received.

Before using the answering system, you should follow the steps at left to set the day and time, so messages are dated correctly.

Select

MENU, scroll to MAILBOXES, then select OK.

Scroll to SET DAY/TIME, then select OK.

To set the day, scroll to a day of the week, then select

SET. Scroll to the correct day, then select OK.

To set the time, scroll to the current time setting, then select

SET. Use the dial pad to enter four digits (08:15),

then press

2 for “AM” or 7 for “PM”). Select

SAVE when time is entered correctly.

RDL CIDMENU

MAILBOXES

SETUP HANDSET REGISTER

^ V

Highlight MAILBOXES

PLAY MAILBOX 2

PLAY MAILBOX 1

SET DAY/TIME

SETUP MAILBOX 1

^ V

Highlight SET DAY & TIME

SUNDAY

12:00AM

^ V

SET

Select and modify day & time

DIRECTORY

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 29

Answering System Operation

Outgoing announcements

Outgoing announcements are the messages callers hear when calls are answered by the answering system.

The phone is pre-programmed with an announcement that answers calls with “Hello. Please leave a message after the tone.” You can use this announcement, or replace it with a recording of your own voice.

To record your outgoing announcement

Select MENU then follow the steps at left to highlight

RECORD NEW OGA, then select OK. At the screen

prompt, begin speaking. Speak facing the telephone base from about 9 inches away or speak into the cordless handset microphone. Select STOP when you are finished to hear the announcement you just recorded.

You can record an announcement up to 4 minutes long. Announcements less than 3 seconds long will not be recorded.

NOTE

: Each mailbox has its own announcement.

To review or delete your announcement

Follow the steps at left to highlight LISTEN TO OGA or

DELETE OGA.

NOTE

: If you delete your outgoing announcement, calls will be answered

with the pre-programmed announcement described above.

Select MENU, then highlight MAILBOXES

Highlight mailbox to modify

REVIEW/CHNG OGA

ANSWER + RECORD

SEC. CODE: 5000 # OF RINGS: 2

^ V

SET

Highlight REVIEW/CHNG OGA

DELETE OGA

LISTEN TO OGA

RECORD NEW OGA

^ V

Highlight RECORD NEW OGA

PLAY MAILBOX 2

PLAY MAILBOX 1

SET DAY/TIME

SETUP MAILBOX 1

^ V

DID YOU KNOW (base only)?

Press and hold

RECORD, then press MAILBOX LINE

1/LINE 2 to record an outgoing announcement for the

selected line.

MAILBOXES

DIRECTORY

SETUP BASE DISPLAY BASE-ID

^ V

FOR LINE 1

RECORDING OGA

ANSWER + RECORD

MODE

STOP

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 30

Answering System Operation

Message playback

At the base, press a mailbox button to hear messages. At the handset, select MAILBOXES, then choose a mailbox. Messages are played back in order from newest to oldest.

If you have new messages waiting, PLAY NEW MSG will appear in both handset and base main menus. After selecting it, the system will announce “Mailbox one (or two)”, then play back new messages only.

Information during playback of messages

• During playback, the memo or message number,

NEW or OLD, date & time and its length will be dis-

played on screen (with Caller ID information if available).

• Before each message, you will hear the day and time it was received.

• After the last message, you will see END OF MAILBOX 1

OR 2 MESSAGES! on the screen.

Options during playback

• Press VOLUME button to adjust playback volume.

• Press REPEAT or select RPT to repeat message currently playing. During Message Playback mode, this key repeats the current message unless it is pressed within 2 seconds of beginning of message playback, in which case it plays the previous message.

• Press DELETE or select DEL to delete message being played back.

• Select MENU for more options:

- Press 5 to pause or resume playback.

- Press 6 to skip to next message.

• Press CLEAR or any mailbox button to stop playback.

To delete all messages

To delete all messages, press DELETE at the base while the phone is idle. Select a mailbox, then select DEL to confirm.

NOTE:

Use this action with caution. It will delete both new and old mes-

sages. It is suggested that you do this only after playback of all messages.

Base: Press mailbox button

CHRIS THOMPSON

NEW MSG 1 OF 4

888-883-2445 11:29 A Oct4 14s

RPT DELMENU

PLAY (1)

PAUSE/RESUME (5) SKIP (6)

^ V

“Sunday, 12 am...”

MAILBOXES

DIRECTORY

SETUP BASE DISPLAY BASE-ID

^ V

Handset: Select MENU, highlight MAILBOXES

Highlight mailbox

Repeat message

Delete message

Numbers following commands are keyboard shortcuts (i.e., press 6 to skip)

PLAY MAILBOX 2

PLAY MAILBOX 11

SET DAY/TIME SETUP MAILBOX 1

^ V

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 31

Answering System Operation

Answering mode

In Answer + Record mode, callers are asked to leave a message. In Answer Only mode, callers hear an announcement but cannot leave messages. This option is useful, for example, to notify callers that you will be away for an extended period and request that they call back after a certain date.

To select answering mode

Select MENU then follow the steps at left to select the answering mode for each mailbox. Use the V or ^ buttons to highlight a selection, then select OK.

Answer Only announcement

When Answer Only is turned on, calls are answered with a pre-recorded announcement that says “We’re

sorry, messages to this number cannot be accepted”.

You can use this announcement, or replace it with a recording of your own voice.

After turning on the Announce Only feature, follow the steps on page 30 to record your announcement. Callers will hear this announcement only when the Announce Only feature is turned on. Otherwise they will hear the standard announcement asking them to leave a message.

Select MENU, then highlight MAILBOXES

Highlight mailbox to modify

REVIEW/CHNG OGA

ANSWER + RECORD

SEC. CODE: 5000 # OF RINGS: 2

^ V

SET

Highlight current answer mode

CONFIGURED TO

L1 MAILBOX IS

ANSWER + RECORD

ANSWER ONLY

^ V

Choose desired answer mode

MAILBOXES

DIRECTORY

SETUP BASE DISPLAY BASE-ID

^ V

PLAY MAILBOX 2

PLAY MAILBOX 1

SET DAY/TIME

SETUP MAILBOX 1

^ V

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 32

Answering System Operation

Number of rings before answer

At this menu you can select how the answering system answers incoming calls. Select or to highlight one of four options:

• Answer calls after 2 rings.

• Answer calls after 4 rings (default).

• Answer calls after 6 rings.

• Toll Saver (system answers after 2 rings if you have new messages, and after 4 rings if you have no new messages).

Select SAVE to confirm your choice.

See page 28 to turn one or both mailboxes off, so that incoming calls are never answered.

Select MENU, then highlight MAILBOXES

Highlight mailbox to modify

REVIEW/CHNG OGA

ANSWER + RECORD

SEC. CODE: 5000

# OF RINGS: 2

^ V

SET

Highlight # OF RINGS

L1 ANSWER MODE:

AFTER 4 RINGS

— +SAVE

Choose number of rings

MAILBOXES

DIRECTORY

SETUP BASE DISPLAY BASE-ID

^ V

PLAY MAILBOX 2

PLAY MAILBOX 1

SET DAY/TIME

SETUP MAILBOX 1

^ V

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 33

Answering System Operation

Audible message alert

At this menu you can choose whether you want to be alerted when you have new messages waiting.

When the audible message alert is on, the telephone will beep every 10 seconds to alert you when there are new messages waiting.

Select OFF or ON, then select OK.

Highlight mailbox to modify

SEC.CODE: 5000

REVIEW/CHNG OGA

# OF RINGS: 2

AUD ALERT OFF

^ V

SET

Highlight AUD ALERT OFF

AUDIBLE ALERT IS

OFF

OFF ONOK

Choose setting

MAILBOXES

DIRECTORY

SETUP BASE DISPLAY BASE-ID

^ V

Select MENU, then highlight MAILBOXES

PLAY MAILBOX 2

PLAY MAILBOX 1

SET DAY/TIME

SETUP MAILBOX 1

^ V

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 34

Answering System Operation

Recording and playing memos and phone conversations

Memos are messages you record yourself. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else if others in your household use the answering system.

Note:

You can also record a phone conversation. This is also known as 2-

way recording.

You can record a memo or phone conversation up to four minutes long. Memos or phone conversations less than one second will not be recorded.

To record a memo (Base Only)

Press RECORD, then press MAILBOX LINE 1/LINE 2 (or select M1 or M2 ) to record a memo in the selected mailbox. Press MAILBOX LINE 1/LINE 2 (or select STOP) to stop recording.

To record a phone conversation (Base Only)

While you are on a call, press RECORD on the base. The conversation will be recorded into the mailbox associated with the line the call is on. Press MAILBOX

LINE 1/LINE 2 or RECORD to stop recording.

NOTE:

The far-end parties will hear a long beep when the recording is initi-

ated. There will be no other indication to them, so to ensure compliance

with any state and federal regulations that concern recording a telephone call, you should start the recording process and then inform the caller that you are recording the call.

NOTE:

While you are recording the conversation, you can press CLEAR to

stop recording and delete the already-recorded portion of the conversation.

NOTE:

2-way recordings are never in the "new" message list, because you

have already heard them.

To play back a memo or 2-Way Recording

Press a mailbox button to hear messages, memos, and 2way recordings (see page 31 for other options).

MAILBOX FOR MEMO

PLEASE SELECT

M1 M2ABORT

IN MAILBOX 1

RECORDING MEMO

STOP

Select mailbox

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 35

Answering System Operation

Change security code

You must enter a security code for remote access to the answering system from another telephone.

The security code is factory programmed to 5000, but you should change it to a number known only to you.

To change the code, follow the steps at left. Using the dialpad, enter a four-digit number, then select SAVE.

NOTE:

The security number you enter will be applied to both mailboxes.

Highlight mailbox to modify

REVIEW/CHNG OGA

ANSWER + RECORD

SEC. CODE: 5000

# OF RINGS: 2

^ V

SET

Highlight SEC. CODE

SECURITY CODE 5000

< >

SAVE

Enter 4-digit security code

MAILBOXES

DIRECTORY

SETUP BASE DISPLAY BASE-ID

^ V

Select MENU, then highlight MAILBOXES

PLAY MAILBOX 2

PLAY MAILBOX 1

SET DAY/TIME

SETUP MAILBOX 1

^ V

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 36

Answering System Operation

Dial your telephone number from any touch-tone phone.

When system answers, enter 4-digit Remote Access Code (“5000” unless you have changed it).

Enter remote commands (see list at right).

Hang up to end call and save all undeleted messages.

If you enter no commands, the system will play new messages (or prompt you to enter 5 to hear the help menu if there are no new messages).

If you enter no commands after playback, you will be prompted to press 5 to hear the help menu.

If you continue to enter no commands, the call will end.

Remote access

A 4-digit security code is required to access your answering system from any touch-tone phone. This code is “5000” by default; see page 36 to change it.

Play messages

or 2+ mailbox (1 or 2)

Repeat or go back

Skip to next message

Stop

Delete message

Delete all messages

+ mailbox (1 or 2)

Review announcement

+ mailbox (1 or 2)

Record announcement

+ mailbox (1 or 2) to begin

to stop recording

Change answer mode

+ mailbox (1 or 2)

Turn mailbox off

+ mailbox (1 or 2)

Turn mailbox on

+ mailbox (1 or 2)

Exit

Help menu

All messages: Press 1 + mailbox number. New messages: Press 2 + mailbox number.

Press to repeat current message. Press twice to hear previous message.

Press to skip current message and advance to next message.

Press to stop any operation (stop playback, stop recording).

Press during playback to delete current message.

Press 3 + mailbox number to clear all messages in selected mailbox.

NOTE

: Use this command with caution. It will delete both new and old messages. It is suggested that you use this command only after playback of all messages.

Press 7 + mailbox number to review current outgoing announcement.

Press 8, enter mailbox number, then speak after tone. Press 5 to stop recording.

Press 9 + mailbox number to toggle (Answer+Record or Answer Only mode).

Press 0 + mailbox number to toggle mailbox on or off.

If off, system answers after 10 rings. Enter access code, then 0 + mailbox number.

End remote access call (or hang up).

Press while not listening to messages to hear voice help menu.

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 37

Appendix

Display screen status icons

Status icons

1-8

Line in use (line number shown in phone icon)

Handset or Base using answering system (handset or base number followed by “T”)

Phone in use (intercom call); flashes when handset or base is being paged

Battery power level (see below); Battery charging (animated display). (This icon is only on handset screen.)

Handset identification number

Microphone is muted

Call is on hold

No AC power

Handset is not yet registered, or searching for base

Battery power levels

Battery fully charged

Approximately half power remaining

Battery power is low; should be recharged soon

(flashing) Battery power is very low and must be recharged

HANDSET 1

RDL CIDMENU

BASE

RDL CIDMENU

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 38

Appendix

PHONE ON

The handset or base is in use.

DIRECTORY IS

FULL

You are saving to a full directory.

MICROPHONE

MUTED

The call is on mute.

HANDSFREE OFF

Handset speaker is turned off. (handset only)

LOW BATTERY

The battery needs to be recharged. (handset only)

Display screen messages-Handset and Base

CALL ON HOLD

The call is on hold.

INCOMING CALL

ON LINE 1

There is a call coming in on Line 1.

PHONE OFF

The handset or base is on hook.

DIRECTORY IS

EMPTY

You are accessing an empty directory.

HANDSFREE ON

You are using handset speaker. (handset only)

Screen display messages

INCOMING CALL

ON LINE 2

There is a call coming in on Line 2.

NEW MESSAGES

There are new answering system messages.

X NEW CALLS

There are new calls in the CID log.

SEARCHING FOR BASE

The handset has lost communication with the base. (handset only)

MAILBOX IS BUSY!

Another handset (or base) has accessed the answering system.

LINE 1 IN USE!

Another handset (or base) is off-hook on Line 1.

LINE 2 IN USE!

Another handset (or base) is off-hook on Line 2.

SYSTEM IS BUSY!

The maximum number of handset are in use.

CHECK AC POWER

The system is in power failure mode.

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 39

Appendix

“Beep”

(Single beep)

Handset registration or programming command successfully completed.

“Beeeeeeeeep”

(1 long beep)

Error tone (current operation has been unsuccessful; try again).

Alert tones and indicator lights

“Beep-Beep-Beep-Beep-Beep”

(5 quick beeps)

Handset battery is low. Place handset in base to charge the battery.

Alert tones

Indicator lights

MUTE

On when base microphone is muted.

HEADSET

On when headset is in use.

SPEAKERPHONE

On when speakerphone is in use.

ON/OFF LINE 1/2 On: Mailbox turned on Off: Mailbox turned off

LINE 1/2

Steady: Line in use Slow flash: Line on hold Quick flash: Line ringing

MAILBOX LINE 1/2

Steady: Old messages Flashing: New messages

SPARE BATTERY

Steady: Spare battery is charging Flashing: AC power is off. Spare battery is in use.

Handset light flashes to announce new messages

On when speakerphone is in use.

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 40

Appendix

Adding new handsets

Your telephone can accommodate up to eight cordless handsets. You can add new handsets (AT&T model EP590-2 sold separately) at any time, but each must be registered with the base before use.

The handset provided with your EP5962 is automatically registered as Handset 1. Additional handsets will be assigned in the order they are registered (HANDSET 2, HANDSET 3, etc).

Before using a new handset, you must first register it with the base. During registration, you must enter the 15-digit ID number of the telephone base. To find this number, go to the base, select MENU, scroll down to DISPLAY BASE ID, then select OK.

Handset 1

To add a new handset:

• Make sure your handset batteries are properly installed and charged.

• The handset will display

NO BASE SUBSCRIPTION

and ENTER BASE ID alternatively.

• Enter the 15-digit base ID, and then select OK.

• The handset will display

PLEASE WAIT!! and then

will search for the base.

NOTE:

If the registration is successful, the handset will display the

new handset number.

NOTE:

If the incorrect registration ID is entered and OK is selected,

the incorrect ID will be deleted and the handset will display Enter

Base ID.

Handset 2

Handset 3

MAILBOXES

DIRECTORY

SETUP BASE

DISPLAY BASE-ID

^ V

Base: Select MENU, then highlight DISPLAY BASE ID

ENTER BASE ID

Enter base ID, then select OK

123456789012345

NO BASE

SUBSCRIPTION

ENTER BASE ID

A new handset will display:

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 41

Appendix

If you are replacing a handset on a system that has the maximum number of registered handsets (8) or wish to change the assigned handset number of your registered handset, you must first deregister all handsets and then re-register all handsets.

NOTE:

Use this option with EXTREME CAUTION. It will make all handsets unusable until each one has been re-

registered.

Replacing a handset

MAILBOXES

DIRECTORY

SETUP BASE

DISPLAY BASE-ID

^ V

Base: Select MENU, then highlight SETUP BASE

ENHANCED MODE RENAME

DEREGISTER ALL

CONTRAST

^ V

SET

Select SET

To deregister all handsets:

• Select

MENU on the base, scroll to SETUP BASE,

then select OK.

• Scroll to DEREGISTER ALL and then select SET. The base will display DO YOU WANT TO DEREGISTER ALL

HANDSETS?

• Select YES. All handsets are deregistered and are unusable until each has been re-registered (see page

43).

DO YOU REALLY

WANT TO

DEREGISTER ALL

HANDSETS?

YES NO

Base will display:

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 42

Appendix

Re-Registering a handset

You can re-register handsets after deregistration from the base. Or you can re-register handsets to a new base unit if you have replaced your base unit for any reason.

During re-registration, you must enter the 15-digit ID number of the telephone base. To find this number, go to the base, select MENU, scroll down to DISPLAY BASE ID, then select OK.

To re-register a handset:

• Make sure your handset batteries are properly installed and charged.

• Your handset will display

SEARCHING FOR BASE.

• Select

NEW on the handset. The handset will display

ENTER BASE ID.

• Enter the 15-digit base ID, and then select OK.

• The handset will display PLEASE WAIT!! and then will search for the base.

NOTE:

If the registration is successful, the handset will display the new

handset number.

NOTE:

If the incorrect registration ID is entered and OK is selected, the

incorrect ID will be deleted and the handset will display Enter Base ID.

MAILBOXES

DIRECTORY

SETUP BASE

DISPLAY BASE-ID

^ V

Base: Select MENU, then highlight DISPLAY BASE ID

SEARCHING

FOR BASE

NEW

Handset: Select NEW

ENTER BASE ID

Enter base ID, then select OK

123456789012345

ENTER BASE ID

PLEASE

WAIT!!

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 43

Appendix

Charging a spare battery

An optional spare battery (AT&T model 103, sold separately) can be kept charged in the base for quick replacement when a handset battery becomes depleted and for power failure operation.

A spare battery requires at least 24 hours to reach full charge.

Caution: Only the rechargeable handset battery (AT&T model 102) or optional replacement battery (AT&T model 103) can be charged in the base.

Press latch on side of phone to open drawer, insert battery, then close drawer.

Insert battery with contacts facing up and to the right, as shown.

Power failure operation

In the event of a power failure, a fully charged spare battery in the base will allow you to make and receive calls on the base as well as the system’s cordless handset(s) for 30 to 60 minutes, depending on usage.

In power failure mode, the

SPARE BATTERY indicator on the base will flash. You will

see CHECK AC POWER in the display and a P will appear in the upper left corner of the display.

NOTE:

In power failure mode, the base speakerphone volume will be at the lowest level and cannot be adjusted.

Also, the base display does not light.

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 44

Appendix

In case of difficulty

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our web site at www.telephones.att.com, or call 1-800-222–3111.

Telephone does not work at all

• Make sure the battery is installed and charged correctly (see page 8).

• Make sure the AC adapter is plugged into an outlet not controlled by a wall switch.

• Make sure the telephone line cord is plugged firmly into the base unit and the modular jack.

• If these suggestions do not work, unplug the base, remove and reinsert the battery, then place the handset in the charger to re-initialize.

Phone does not ring

• Make sure the ringer is on (see pages 18-19).

• Make sure the telephone line cord and AC adapter are plugged in properly (see pages 6-7).

• Move the handset closer to the base.

• You might have too many extension phones on your telephone line to allow all of them to ring. Try unplugging some of them.

If you hear noise or interference during a call

• You may be out of range. Move closer to the base.

• Appliances plugged into the same circuit as the base can cause interference. Try moving the appliance or base to another outlet.

• The layout of your home or office might be limiting the operating range. Try moving the base to another location, preferably on an upper floor.

• Disconnect the base from the modular jack and plug in a corded telephone. If calls are still not clear, the problem is probably in your wiring or local service. Call your local telephone service company.

• Do you have DSL service? If so, you need to have a DSL filter installed at every phone jack that has a phone connected to it. Contact your DSL service provider for filter information.

• Do you have a wireless router or a computer with a wireless LAN card? If so, place the corded base unit and the cordless handset at least 3 feet away from your wireless router, computer, or cordless remote charger to avoid interference.

Buttons don’t work

• If the cordless handset buttons don’t work, try placing the handset in the charger for at least 15 seconds.

• If the corded base buttons don't work, try unplugging the AC adapter and then plug it back in again.

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 45

Appendix

Incomplete messages

• If a caller leaves a very long message, part of it may be lost when the system disconnects the call after 4 minutes.

• If the caller pauses for more than 7 seconds, the system stops recording and disconnects the call.

• If the caller's voice is very soft, the system may stop recording and disconnect the call.

• If the system’s memory becomes full during a message, the system stops recording and disconnects the call.

Difficulty hearing messages

• Press VOLUME to increase speaker volume.

System does not answer after correct number of rings

• Make sure that the answering system is on.

• If Toll Saver is activated, the number of rings changes to two when you have new messages (see page 33).

• In some cases, the system may be affected by the ringing system used by the local telephone company.

• If the memory is full or the system is off, the system will answer after 10 rings.

Announcement message is not clear

• When you record your announcement, make sure you speak in a normal tone of voice, about 9 inches from the base.

• Make sure there is no “background” noise (TV, music, etc.) while you are recording.

• You can record your announcement from the cordless handset if announcement is not clear.

System does not respond to remote commands

• Be sure to enter your Remote Access Code correctly (see pages 36-37).

• Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

• The answering system may not detect the Remote Access Code while your announcement is playing. Try waiting until the announcement is over before entering the code.

• There may be noise or interference on the phone line you are using. Press dial-pad buttons firmly.

NOTE:

The security number you enter will be applied to both mailboxes.

In case of difficulty

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 46

Appendix

AC adapter, 6, 7 Access code, 36, 37 Adding new handsets, 41 Alert tones, 40 Answering calls, 10, 12 Answering system, 28

answer only, 32 audible message alert, 34 delete messages, 31 outgoing announcement, 30 memos, 35

play messages, 31, 37 recording phone conversations (2-way recording), 35

remote access, 37

rings before answer, 33

security code, 36, 37

Battery charging, 8, 44 Battery installation, 8 Belt clip, 9

Call history, 24 Caller ID, 5, 24

add entries to phone directory, 25

delete entries, 25

dial entries, 26

Call screening, 19 Call transfer, 13 CID, 24 Conference calls, 17

Day/time, 29 Delete Call Log entries, 25 Delete redial entries, 10, 12 Deregister all handsets, 19, 42 Dialing,

manual dialing, 10, 12 directory dialing, 23

Directories,

dial number, 23 edit entries, 23 name search, 22 new entries, 21

Display screen, 25

Ending calls, 10, 12 Error tones, 20, 40

Flash (switchhook flash), 14

Hands-free use, 10, 12 Headset, 9 Hold, 11, 13

Incoming call log, 24 Incoming calls, answering, 10, 12, 16 Incoming messages, 27, 28 Indicator lights, 40 Intercom, 16

Last number redial, 10, 12 Low battery, 8

Making calls, 10, 12 Memos, 35 Menus, 2, 18-19 Message alert, 34 Messages, 28-37 Microphone, 30, 35 Mute, 10, 12

Index

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 47

Appendix

Names,

enter into directory, 21

search for, 22 New handsets, 41 Number of rings before answer, 33

On/off button, 28 Operating range, 5 Outgoing announcement, 30 Out of range, 5

Paging, 16 Playback (messages), 31 Power failure operation, 44 Problems, 45

Quick reference guide, 2-3

Receiving calls, 10, 12 Recharging, 8, 44 Recording phone conversations (2-way recording), 35 Redial, 10, 12 Repeat, 31 Replacing a new handset, 42 Re-Registering a handset, 43 Ring silencing, 14 Ring tone options, 18, 19

Search for name, 22 Security codes, 36, 37 Skip, 31 Spare battery, 44 Speakerphone, 10, 12

Technical specifications, 49 Time, 29 Tones,

base tones & alerts, 40 handset tones & alerts, 40 send tones during call, 15

Troubleshooting, 45

Volume controls, 14

Index

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 48

Appendix

Technical specifications

RF Frequency Band 5744 MHz — 5825 MHz

Base Unit Voltage (AC Voltage, 60Hz)

96 — 144 Vrms

Base Unit Voltage (AC Adapter Output)

8 Vdc

Handset Voltage 2-3 Vdc

Channels 95

Channel Spacing 864 KHz

Sensitivity -93 dBm

Charger Voltage(AC Adapter Output)

8 Vdc

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 49

Appendix

Use the wallet card below to help you remember commands to control your answering system from any touch tone telephone.

Remote access wallet card

Action Remote Command

Voice help menu ................5

Play messages ........................1+ mailbox (all) 2 + mailbox (new)

Repeat message..................4

Skip message ......................6

Stop ......................................#

Save messages ....................

Hang up

Delete message ..................3

Delete all messages ..........3 + mailbox number

NOTE:

Use this command with caution. It will delete both new and old messages. It

is suggested that you use this command only after playback of all messages.

Review announcement ....7 + mailbox number

Record announcement ....8 + mailbox number

5 to stop

Change answer mode ......9 + mailbox number

End remote access call ....* (or hang up)

Turn mailbox off ................0 + mailbox number

Turn mailbox on ................ If off, system answers after 10 rings. Enter

access code, then press 0 + mailbox number

Call your phone number, then enter your 4-digit access code (preset to 5000).

NOTE:

Messages are played back in order from newest

to oldest.

5.8 GHz 2-Line Telephone/Answering System EP5962

Cut along dotted line

Fold card here

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 50

AT&T and the Globe Design are trademarks of AT&T Corp.,

licensed to Advanced American Telephones. Printed in China. Issue 4 AT&T 09/05.

91-000302-050-000

www.telephones.att.com

91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 51

AT&T EP5962 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual