AT&T EL52410 User Manual

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Page 1

User’s manual

EL52200/EL52210/EL52250/ EL52300/EL52350/EL52400/ EL52450/EL52500/EL52510

DECT 6.0 cordless telephone/ answering system with caller ID/call waiting

Page 2

© 2009-2010 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China.

Congratulations

on purchasing your new AT&T product. Before using this AT&T product, please read Important safety information on page 67 of this user’s manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information you need to install and operate your new AT&T

product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR® label indicating it meets the latest energy efficiency guidelines.

Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

Model #: EL52200 (two-handset system) EL52210 (two-handset system) EL52250 (two-handset system) EL52300 (three-handset system) EL52350 (three-handset system) EL52400 (four-handset system) EL52450 (four-handset system) EL52500 (five-handset system) EL52510 (five-handset system)

Type: DECT 6.0 cordless telephone with answering system

Serial #:

Purchase date:

Place of purchase:

Both the model and serial number of your AT&T product can be found on the bottom of the telephone base.

Page 3

Parts checklist

Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

Cordless handset

(2 for EL52200, EL52210 or

EL52250) (3 for EL52300 or EL52350) (4 for EL52400 or EL52450) (5 for EL52500 or EL52510)

Charger for cordless handset

with power adapter installed

(1 for EL52200, EL52210 or

EL52250) (2 for EL52300 or EL52350) (3 for EL52400 or EL52450) (4 for EL52500 or EL52510)

Wall mount bracket

Battery for cordless handset (2 for EL52200, EL52210 or

EL52250) (3 for EL52300 or EL52350) (4 for EL52400 or EL52450) (5 for EL52500 or EL52510)

Battery compartment cover (2 for EL52200, EL52210 or

EL52250) (3 for EL52300 or EL52350) (4 for EL52400 or EL52450) (5 for EL52500 or EL52510)

Telephone line cord

Telephone base Power adapter for

telephone base

Quick start guide

User’s manual

EL52200/EL52210/EL52250/ EL52300/EL52350/EL52400/ EL52450/EL52500/EL52510 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting

Page 4

User’s manual

EL52200/EL52210/EL52250/ EL52300/EL52350/EL52400/ EL52450/EL52500/EL52510

DECT 6.0 cordless telephone/ answering system with caller ID/call waiting

Table of contents

Getting started

Quick reference guide ..................................................2

Telephone base and charger installation ............4

Battery installation and charging ............................5

Battery installation ..................................................5

Battery charging .......................................................6

Wall mount installation ................................................7

Tabletop to wall mount installation................7

Wall mount to tabletop installation ...............9

Telephone settings

Menu overview...............................................................10

Handset settings ...........................................................11

Ringer volume .........................................................11

Ringer tone...............................................................11

LCD language .......................................................... 11

Voicemail waiting (visual message waiting)

indicator .....................................................................12

Clear voicemail indication ................................12

Key tone .....................................................................13

Set date/time .......................................................... 13

Home area code ....................................................14

Dial mode .................................................................. 14

Answering system settings ......................................14

Telephone base ringer volume ..............................15

Telephone operation

Making, answering and ending a call .................16

Making a call ...........................................................16

Temporary ringer silencing ...............................16

Answering a call .................................................... 17

Speakerphone ......................................................... 17

Ending a call ............................................................17

Redial..................................................................................18

To review numbers in the redial list ............ 18

To call a number from the redial list ..........18

To copy a number from the redial list to

the directory ............................................................18

To delete a number from the redial list .... 19

Options while on calls ...............................................20

Volume control ....................................................... 20

Mute .............................................................................20

Flash/call waiting ................................................. 20

Temporary tone dialing ...................................... 21

Chain dialing ............................................................ 21

Join a call in process ..........................................22

Handset locator .............................................................23

Intercom ............................................................................24

To make and answer an intercom call .......24

To answer an incoming call during an

intercom call ............................................................24

Call transfer using intercom ................................... 25

Directory

Directory overview ....................................................... 26

Shared directory ....................................................26

Directory memory capacity ..............................26

Exiting the directory ............................................26

Speed dial overview .............................................26

Create directory entries ............................................27

To create a new directory entry ....................27

To add a predialed telephone number to

the directory ............................................................28

Reviewing the directory ............................................29

To review directory entries ...............................29

To search by name ............................................... 29

Page 5

Dialing, deleting and editing a

directory entry ............................................................... 30

To dial a directory number ...............................30

To delete a directory entry ..............................30

To edit a directory entry ....................................30

Speed dial locations ...................................................31

To assign or reassign a directory entry to

a speed dial location ........................................... 31

To clear a speed dial location ........................ 31

To dial a speed dial number ............................ 32

Caller ID

About caller ID ..............................................................33

Information about caller ID with call

waiting ........................................................................ 33

About home area code ......................................33

Caller ID history ............................................................34

How caller ID history (call log) works ........34

Memory match ........................................................34

Caller ID operation ......................................................35

Missed (new) calls indicator ............................35

Reasons for missing caller ID

information ...............................................................35

To review the caller ID history ....................... 36

To view the dialing options ..............................36

To dial a caller ID history number ................ 37

To delete caller ID history entries ................37

Saving a caller ID history entry in the

directory .....................................................................38

Answering system settings

Answering system setup ...........................................39

Answering on/off .................................................. 39

Announcement ....................................................... 40

Call screening setup ............................................41

Number of rings ..................................................... 41

Remote access code............................................42

Message alert tone...............................................42

Answering system operation

Answering system and voicemail ......................... 43

About answering system and voicemail .... 43

Answering system new message

indication ................................................................... 43

Answering system overview ...................................44

Voice prompts ......................................................... 44

Message capacity ..................................................44

Call screening .........................................................44

Call intercept ........................................................... 45

Temporarily turning off the message alert

tone ..............................................................................45

Message playback ........................................................46

To listen to messages .........................................46

Options during playback ...................................47

To delete all old messages ..............................48

Recording and playing memos .............................. 49

To record a memo ................................................ 49

To play back memos ...........................................49

Message window displays ........................................50

Remote access ...............................................................51

To remotely access the

answering system .................................................51

Appendix

Screen icons, indicator lights and

alert tones .......................................................................53

Screen icons ............................................................53

Handset indicator lights .....................................53

Telephone base indicator lights..................... 54

Handset alert tones .............................................54

Telephone base alert tones .............................54

Handset display screen messages ....................... 55

Troubleshooting ............................................................ 57

Maintenance....................................................................66

Important safety information .................................67

Safety information ................................................ 67

Especially about cordless telephones ........67

Precautions for users of implanted

cardiac pacemakers ............................................. 68

Pacemaker patients .............................................68

Especially about telephone answering

systems ......................................................................68

FCC Part 68 and ACTA ............................................... 69

FCC Part 15 ..................................................................... 70

Limited warranty ........................................................... 71

Technical specifications ............................................73

DECT 6.0 digital technology ............................73

Telephone operating range ..............................73

Index ...................................................................................74

Remote access wallet card ..................................... 76

Page 6

Install the telephone base close to a telephone wall jack and an electrical outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (page 7). For optimum range and better reception, place the telephone base in a central and open location.

If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

Your product may be shipped with a protective sticker covering the handset or telephone base display - remove it before use.

For customer service or product information, visit our website at

www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

Avoid placing the telephone base too close to:

Communication devices such as: television sets, VCRs, or other cordless telephones.

Excessive heat sources. Noise sources such as a window with traffic outside, motors, microwave

ovens, refrigerators, or fluorescent lighting. Excessive dust sources such as a workshop or garage. Excessive moisture. Extremely low temperature. Mechanical vibration or shock such as on top of the washing machine or

work bench.

•

You must install and charge the battery before using the cordless handset.

See pages 5 and 6 for easy instructions.

Page 7

Getting started

Quick reference guide

REDIAL/PAUSE

Press repeatedly to view the last 20 numbers dialed (page 18).

While entering numbers, press and hold to insert a dialing pause (pages 16 and 27).

PHONE/FLASH

Press to make or answer a call (page 16).

During a call, press to answer an incoming call when you receive a call waiting alert (page 20).

While reviewing a caller ID history entry, press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the directory (page 36).

While entering names in the directory, press to add a space (page 27).

MUTE/DELETE

During a call, press to mute the microphone (page 20).

While predialing, press to delete digits (page 16).

While reviewing the redial list, directory, speed dial list or caller ID history, press to delete an individual entry (pages 19, 30, 31 and 37).

TONE

During a call, press to send touch-tone signals (page 21).

SPEAKER

Press to turn on the handset speakerphone, press again to resume normal handset use (pages 40, 17 and 47).

DIR/VOLUME

Press to scroll up while in menus (page 10).

Press to increase the listening volume (pages 20 and 47).

Press to show directory entries when the handset is not in use (page 29).

While entering names or numbers in the directory, press to move the cursor to the right (page 27).

CID/VOLUME

Press to scroll down while in menus (page 10).

Press to decrease the listening volume (pages 20 and 47).

Press to show the caller ID history when the handset is not in use (page 36).

While entering names or numbers in the directory, press to move the cursor to the left (page 27).

MENU/SELECT

Press to display the menu (page 10).

Once in the menu, press to select an item or save an entry or setting (page 10).

OFF/CLEAR

During a call, press to hang up (page 17).

While using menus, press to cancel an operation, back up to the previous menu, or exit the menu display (page 10).

Press and hold while the handset is not in use to erase the missed calls indicator (page 35).

When reviewing a caller ID history entry, press repeatedly to view the dialing options (page 36).

INT

Press to initiate an intercom conversation or transfer a call (pages 24 and 25).

Page 8

Getting started

Using menus

Press MENU/SELECT to enter the main menu.

Press DIR or CID to scroll through menu items.

Press MENU/SELECT to select or modify an item.

Press OFF/CLEAR to cancel an operation, back up to the previous menu, or exit the menu display.

Quick reference guide

Main menu

PLAY MESSAGES (page 46)

ANSWERING SYS (page 39)

DIRECTORY (page 27)

CALL LOG (page 36)

RINGERS (page 11)

SETTINGS (pages 11-14)

>PLAY MESSAGES

ANSWERING SYS

The > symbol indicates the feature to select.

ANSWER ON/OFF

Press to turn the built-in answering system on or off (page 39).

Message window

Displays the number of messages. During playback, displays the message number currently playing (page 50).

PLAY/STOP

Press to start or stop message playback (page 46).

While call screening, press to temporarily turn the call screening on or off (page 44).

DELETE

Press to delete the message currently playing (page 47).

Press twice to delete all old messages when the telephone is not in use (page 48).

SKIP

Press to skip a message (page 47).

REPEAT

After the answering system plays the day and time the current message was received, press to repeat the message currently playing (page 47).

While the answering system is playing the day and time the current message was received, press to listen to the previous message (page 47).

HANDSET LOCATOR

Press to make handsets beep so you can locate them (page 23).

VOLUME

While the telephone is not in use, press to adjust the telephone base ringer volume (page 15).

During call screening or message playback, press to adjust the listening volume (pages 44 and 46).

Page 9

Getting started

Install the telephone base and charger as shown below. If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

The telephone base comes ready for tabletop use. If you want to mount your telephone on a wall, refer to Wall mount installation on page 7 for details.

Telephone base and charger installation

Telephone line cord

DSL filter (not included) is required if you have DSL high-speed Internet service.

Telephone wall jackElectrical outlet not controlled by a wall switch

Plug the small end of the larger power adapter into the power jack on the bottom of the telephone base.

Plug the large end of the larger power adapter into an electrical outlet not controlled by a wall switch.

Plug one end of the

telephone line cord

into the TEL. LINE jack

on the bottom of the

telephone base.

Plug the other end of

the telephone line cord

into a telephone wall

jack.

Route the cords

through the slots.

IMPORTANT INFORMATION:

Use only the power adapters provided with this product. To obtain a replacement, visit our website

at www.telephones.att.com or call

1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

Plug the large end of the smaller power adapter into an electrical outlet not controlled by a wall switch.

Ensure the small end of the smaller power adapter is plugged into the power jack on the bottom of the charger.

Page 10

Getting started

Battery installation and charging

Battery installation

Install the battery as shown below.

IMPORTANT INFORMATION:

Use only the supplied rechargeable battery or replacement battery (model BT166342). To order,

visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

To replace the battery, press the tab and slide the battery compartment cover downwards. Lift out the old battery and disconnect it from the handset. Follow the instructions above to install and charge the new battery.

Charge the handset by placing it face up in the telephone base or charger. The CHARGE light is on when charging.

Align the cover flat against

the battery compartment,

then slide it upwards until

it clicks into place.

3.Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label.

1. Insert the supplied battery

with the label THIS SIDE UP facing up as indicated.

CHARGE light

Page 11

Getting started

Battery installation and charging

Battery charging

Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 16 hours of continuous charging. See Technical specifications on page 73 for battery operating times.

If the screen is blank, you need to charge the handset without interruption for at least 30 minutes to give the handset enough charge to use the telephone for a short time. The screen shows LOW BATTERY until you have charged the battery without interruption for at least 30 minutes. The following table summarizes the battery charge indicators and actions to take.

Battery indicators Battery status Action

The screen is blank or shows PLACE IN CHARGER.

Battery has no or very little charge. The handset cannot be used.

Charge without interruption until the screen shows LOW BATTERY or HANDSET X (at least 30 minutes).

The screen shows

LOW BATTERY and flashes.

Battery has enough charge to be used for a short time.

Charge without interruption until the screen shows HANDSET X (at least 30 minutes).

The screen shows HANDSET X and the battery icon shows

, or .

Battery is charged. To keep the battery charged,

place it in the telephone base or charger when not in use.

NOTES:

If you are on a call in low battery mode, you hear four short beeps every 50 seconds.

When you place the handset in the telephone base or charger, if no battery is installed in that handset, the CHARGE light is off and the screen shows NO BATTERY. Follow the instructions in Battery installation on page 5 to install the battery.

•

Battery status icon

11/20

HANDSET 1

16 MISSED CALLS

10:30

Page 12

Getting started

Wall mount installation

The telephone base comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. Professional assistance may be required to install the mounting plate.

Tabletop to wall mount installation

To change the telephone base from the tabletop installation to wall mount installation, make sure you first unplug the power adapter from the electrical outlet and unplug the telephone line cord from the telephone wall jack.

Plug one end of the telephone line cord into the TEL. LINE jack on the bottom of the telephone base. Plug the small end of the larger power adapter into the power jack on the bottom of the telephone base.

Position the telephone base as shown below. Insert the extended tabs of the wall mount bracket into the slots on the back of the telephone base. Push the telephone base down until it clicks securely in place.

Route the telephone line cord through the wall mount bracket hole. Route the power cord out of the bottom of the telephone.

Slots for wall mount

bracket installation

DSL filter (not included) is required if you have DSL highspeed Internet service.

Page 13

Getting started

Wall mount installation

Plug the other end of the telephone line cord into the telephone wall jack. Plug the large end of the larger power adapter into an electrical outlet not controlled by a wall switch.

Align the holes on the wall mount bracket with the mounting studs of the wall mounting plate and slide the bracket down until it locks securely. Bundle the telephone line cord and power adapter cord neatly with twist ties.

DSL filter (not included) is required if you have DSL highspeed Internet service.

DSL filter

Page 14

Getting started

Wall mount installation

Wall mount to tabletop installation

To change the telephone base from the wall mount installation to tabletop installation, follow the steps below.

Unplug the large end of the larger power adapter from the electrical outlet. If the telephone line cord and power adapter cord are bundled, untie

them first. Slide the wall mount bracket up and remove it from the wall mounting plate. Unplug the end of the telephone line cord from the telephone wall jack.

Lift the telephone base up to detach it from the wall mount bracket.3.

Refer to Telephone base and charger installation on page 4 to install the telephone base.

Page 15

Menu overview

Use the menu to change the telephone settings.

Press MENU/SELECT in idle mode (when the handset is not in use) to enter the main menu.

Press DIR or CID to scroll until the > is next to the feature you want to select.

Press MENU/SELECT to select or save the indicated item.

-OR- Press OFF/CLEAR to cancel an operation, back up to the previous menu or exit the menu display.

-OR- Press and hold OFF/CLEAR to cancel an operation and return to idle mode.

-OR- If no key is pressed within 30 seconds, the handset automatically cancels an operation and returns to idle mode.

NOTE: The menu items PLAY MESSAGES, ANSWERING SYS, DIRECTORY, CALL LOG, CLR

VOICEMAIL, SET DATE/TIME, HOME AREA CODE and DIAL MODE are shared by all handsets.

Any changes made to these menu items on any one handset apply to all.

Menu structure

PLAY MESSAGES

ANSWERING SYS

Directory

Charlie Johnson

888-883-2445

DIRECTORY FULL

>0: Charlie John

1: Robert Brown

Page 32

Directory

Create directory entries

To create a new directory entry

Press MENU/SELECT in idle mode. Press DIR or CID to scroll to >DIRECTORY, then press MENU/SELECT. Press DIR or CID to scroll to >ADD CONTACT. Press MENU/SELECT. Enter the telephone number when prompted.

Copy a number from redial:

Press REDIAL/PAUSE. Press DIR or CID or press REDIAL/PAUSE repeatedly to locate the

number to copy. Press MENU/SELECT to copy the number.

-OR-

Use the dial pad keys to enter a number (up to 30 digits).

Press DIR or CID to move the cursor to the right or left. Press and hold REDIAL/PAUSE to enter a three-second dialing pause

(a P appears). Press MUTE/DELETE to erase digits. Press and hold MUTE/DELETE to erase all digits.

Press MENU/SELECT to save the number in the display. Enter the name when prompted. Use the dial pad keys and refer to

Character chart on page 28 to enter a name (up to 15 characters). Each time you press a key, the character on that key appears. Additional key presses produce other characters on that key.

Press 0 to add a space. Press DIR or CID to move the cursor to the right or left. Press MUTE/DELETE to erase characters. Press and hold MUTE/DELETE to erase all characters.

• a. b.

• – –

– –

•

ENTER NUMBER

888-883-2445_

ENTER NAME Charlie Johnson_

Page 33

Directory

The first letter of every word is capitalized. The remaining letters in a word start as lower case letters as shown in the character chart below:

Dial Key

Characters by number of key press

1 2 3 4 5 6 7 8 9 10 11

1 1 . - ‘ ( ) # & / ,

2 a b c A B C 2

3 d e f D E F 3

4 g h i G H I 4

5 j k l J K L 5

6 m n o M N O 6

7 p q r s P Q R S 7

8 t u v T U V 8

9 w x y z W X Y Z 9

0 space 0

Press MENU/SELECT to store your new directory entry. The handset shows SAVED and a confirmation tone sounds.

NOTE S:

The screen shows NUMBER ALREADY SAVED if the number is already in the directory. You cannot save the same number more than once.

If you pause for too long while creating an entry, the procedure times out and you have to begin again.

To add a predialed telephone number to the directory

While the handset is in idle mode, use the dial pad keys to enter the telephone number (up to 30 digits).

Press and hold REDIAL/PAUSE to insert a three-second dialing pause (a P appears).

Press MUTE/DELETE to make corrections.

Press MENU/SELECT to edit the telephone number. Refer to Step 5 in To create a new directory entry on page 27.

Press MENU/SELECT to edit the name. Refer to Step 7 in To create a new directory entry on page 27.

Press MENU/SELECT to store your new directory entry. The handset shows SAVED and sounds a confirmation tone.

•

Create directory entries

888-883-2445

EDIT NUMBER

888-883-2445_

EDIT NAME Charlie Johnson_

Page 34

Directory

Reviewing the directory

To review directory entries

Press DIR when in idle mode to show the first entry in the directory. DIRECTORY EMPTY appears if there are no directory entries.

-OR- You can also show the first entry in the directory by pressing MENU/SELECT when in idle mode. Press DIR or

CID to scroll to >DIRECTORY, then press MENU/SELECT

twice to select >REVIEW. Press DIR or CID to browse through the directory. Entries

appear alphabetically by the first letter in the name.

NOTES:

If the telephone number in the directory exceeds 15 digits, < appears in front of the telephone number. Press TONE to move towards the end of the telephone number or press # to move towards the beginning of the telephone number.

If you pause for too long while reviewing an entry, the procedure times out and you have to begin again.

To search by name

Press DIR when in idle mode to show the first entry in the directory.

When an entry appears, press the dial pad keys (0-9) to start a name search (alphabetical search).

The directory shows the first name beginning with the first letter associated with the dial pad key if there is an entry in the directory that begins with that letter. Press DIR or CID to scroll through the entries beginning with that letter.

To see other names that start with the letters on the same dial pad key, keep pressing the key until the desired letter is shown. The names appear in alphabetical order.

For example, if you have the names Jennifer, Jessie, Kevin and Linda in your directory:

If you press 5 (JKL) once, J and then Jennifer displays. If you press 5 (JKL) once, J displays. Press CID. Jessie displays. If you press 5 (JKL) twice, K and then Kevin displays. If you press 5 (JKL) three times, L and then Linda displays. If you press 5 (JKL) four times, 5 displays. If you press 5 (JKL) five times, J displays and then Jennifer displays again.

NOTE: If you press a key (0-9) and no name starts with the letters on that key, the

directory shows the entry that matches the next letter in the directory.

•

Christine Smith

888-722-7702

Charlie Johnson

888-883-2445

Charlie Johnson

888-883-2445

Page 35

Directory

You can dial, delete or edit the displayed directory entry.

See To review directory entries or To search by name on page 29 to show an entry from the directory first.

To dial a directory number

While reviewing a directory entry, press PHONE/FLASH or SPEAKER to dial the displayed telephone number from the directory (known as Display Dial).

To delete a directory entry

While reviewing a directory entry, press MUTE/DELETE. The screen shows DELETE CONTACT?

Press MENU/SELECT to delete the displayed entry from the directory. The handset shows DELETING... and then CONTACT DELETED with a confirmation tone. Once deleted, you cannot retrieve that entry.

-OR- Press OFF/CLEAR to exit and leave the entry intact.

NOTE: If the directory entry you deleted is also in the speed dial location, the telephone will automatically clear the speed dial location that entry occupied.

To edit a directory entry

While reviewing a directory entry, press MENU/SELECT. The screen shows EDIT NUMBER with the current number of the entry.

Follow Step 5 in To create a new directory entry on page 27 to edit the digits.

Press MENU/SELECT to save the number in the display. The screen shows EDIT NAME with the current name of the entry.

Follow Step 7 in To create a new directory entry on page 27 to edit the characters.

Press

MENU/SELECT to confirm. The handset shows SAVED with a

confirmation tone and then shows the updated entry.

•

Dialing, deleting and editing a directory entry

Robert Brown 800-360-4121

Robert Brown

DELETE CONTACT?

EDIT NUMBER

360-4121_

EDIT NAME Robert_

CONTACT DELETED

11/20

PHONE 0:00:20

Robert Brown

10:30

Page 36

Directory

Speed dial locations

To assign or reassign a directory entry to a speed dial location

Press MENU/SELECT in idle mode. Press DIR or CID to scroll to >DIRECTORY. Press

MENU/SELECT.

Press DIR or CID to scroll to >SPEED DIAL. Press

MENU/SELECT.

To assign a speed dial location, press DIR or CID to scroll to an empty speed dial location.

-OR- To reassign a speed dial location, press DIR or CID to scroll to the desired speed dial location.

Press MENU/SELECT to show the directory. Press DIR or CID to browse through the directory and

find the desired entry.

-ORUse the alphabetical search to find the desired entry. Refer to Steps 2 and 3 in To search by name on page 29.

Press MENU/SELECT to confirm. The name (up to 12 characters) of the desired directory entry appears in the selected speed dial location.

NOTE S:

If the directory is empty, when you press MENU/SELECT in Step 5, the screen shows DIRECTORY EMPTY.

If the speed dial location you selected is occupied, the new directory entry you selected replaces the old one. Take caution not to replace entries you do not wish to delete from the speed dial locations.

To clear a speed dial location

Follow Steps 1 through 3 in To assign or reassign a directory entry to a speed dial location on this page to

enter the speed dial list. Press DIR or CID to scroll to a speed dial location. Press MUTE/DELETE to clear the selected speed dial

location. <EMPTY> appears in that speed dial location.

NOTE: Clearing the speed dial locations does not affect the entries in the directory.

•

>SPEED DIAL

REVIEW

>0: <EMPTY>

1: Robert Brown

Charlie Johnson

888-883-2445

>0: Charlie John

1: Robert Brown

>0: <EMPTY>

1: Robert Brown

>0: Charlie John

1: Robert Brown

Page 37

Directory

To dial a speed dial number

When in idle mode, press and hold a dial pad key (0 through 9) to display the desired speed dial entry.

Press PHONE/FLASH or SPEAKER to dial the displayed telephone number (known as Display Dial).

NOTE: If the speed dial location you selected is empty, the screen shows the speed dial list.

Speed dial locations

Page 38

About caller ID

This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring.

Information about caller ID with call waiting

Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.

It may be necessary to change your telephone service to use this feature. Contact your telephone service provider if:

You have both caller ID and call waiting, but as separate services (you may need to combine these services).

You have only caller ID service, or only call waiting service.

You don’t subscribe to caller ID or call waiting services.

There are fees for caller ID services. In addition, services may not be available in all areas.

This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment. The time and date are sent by the telephone service provider along with the call information.

The caller ID information may not be available for every incoming call. The callers may intentionally block their names and/or telephone numbers.

NOTE: You can use this product with regular caller ID service, or you can use this product’s other features without subscribing to either caller ID or combined caller ID with call waiting service.

About home area code

See Home area code on page 14 to determine if you should enter your area code. Entering the area code changes how numbers are displayed in the caller ID history and how to return a call from the caller ID history (see To view the dialing options on page 36).

•

11/20

Christine Smith

888-722-7702

10:30

Caller ID

Page 39

Caller ID

How caller ID history (call log) works

The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Each entry may have up to 24 digits for the telephone number and 15 characters for the name. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. This information is common to all handsets, so changes made in any handset are reflected in all other handsets. If you answer a call before the information appears on the screen, it does not show in the caller ID history.

NOTE: The caller ID information might not be available for every incoming call. The callers might intentionally block their names and/or telephone numbers (see Reasons for missing

caller ID information on page 35).

Memory match

If the incoming telephone number matches the last seven digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory.

For example, if Christine Smith calls, her name appears as Chris if this is how you entered into your directory.

NOTE: The number shown by your caller ID is in the format sent by the telephone service provider. The telephone service provider usually delivers ten-digit telephone numbers (area code plus telephone number). If the telephone number of the caller does not match a number in your directory, the name appears as it is delivered by the telephone service provider. For example, if the telephone service provider includes the area code and the directory number does not, the name appears as delivered by the telephone service provider.

Caller ID history

11/20

Chris

888-722-7702

10:30

Page 40

Caller ID

Missed (new) calls indicator

When you have calls that have not been reviewed, the handset idle screen shows XX MISSED CALLS.

All entries that have not been reviewed are counted as missed (new) calls. Each time you review a caller ID history entry marked NEW, the number of missed calls decreases by one.

If you do not want to review the missed (new) calls one by one, but you still want to keep them in the caller ID history, you can press and hold OFF/CLEAR for four seconds when the handset is idle. All the entries in the caller ID history are considered old (reviewed), and the missed calls message goes away.

Reasons for missing caller ID information

There are occasions when other information or no information shows for various reasons:

Screen message Reason

PRIVATE NAME The caller prefers not to show the name.

PRIVATE NUMBER The caller prefers not to show the telephone number.

PRIVATE CALLER The caller prefers not to show the name and telephone number.

UNKNOWN NAME Your telephone service provider cannot determine the

caller’s name.

UNKNOWN NUMBER Your telephone service provider cannot determine the

caller’s telephone number.

UNKNOWN CALLER Your telephone service provider cannot determine the

caller’s name and telephone number. Calls from other countries may also generate this message.

11/20

HANDSET 1

16 MISSED CALLS

10:30

11/20

HANDSET 1

10:30

Caller ID operation

Page 41

Caller ID

To review the caller ID history

Review the caller ID history to find out who called, to return the call or to copy the caller’s name and number into your directory. CALL LOG EMPTY appears if there are no records in the caller ID history.

When a handset is in idle mode, press CID to review the caller ID history in reverse chronological order starting with the most recent call.

-OR- You can also review the caller ID history by pressing MENU/SELECT. Press

DIR or CID to scroll to >CALL LOG, then press MENU/SELECT twice to

select >REVIEW. Press DIR or CID to scroll through

the list. A double beep sounds when the list reaches the beginning or end of the caller ID history.

Press OFF/CLEAR to exit the caller ID history.

NOTE S:

If the telephone number has more than 15 digits, only the last 15 digits appear in the caller ID history.

Only one handset can review the caller ID history at a time. If another handset attempts to enter the caller ID history, it shows NOT AVAILABLE AT THIS TIME.

To view the dialing options

Although the caller ID history entries received typically have 10 digits (the area code plus the seven-digit number), in some areas, you might need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can follow the steps below to change the number of digits that you dial from or store in the directory:

Follow Steps 1 and 2 in To review the caller ID history on this page to find the entry.

Before dialing or saving the telephone number in the directory, press # repeatedly to show different dialing options for local and long distance numbers.

-OR- Before dialing or saving the telephone number in the directory, press 1 repeatedly if you need to add or remove 1 in front of the telephone number.

NOTE: If you do not need to dial the area code for local calls, make sure to program your home area code (see Home area code on page 14).

•

Caller ID operation

Christine Smith

888-722-7702

10:30

11/20

Caller’s name

Caller’s number

Appears when the call is missed and not reviewed.

Date of callTime of call

Press # 1-800-360-4121 Press # 360-4121 Press # 1-360-4121 Press # 800-360-4121

Press 1 1-800-360-4121 Press 1 800-360-4121

11/20

Robert Brown 800-360-4121

10:45

-OR-

Page 42

Caller ID

Caller ID operation

To dial a caller ID history number

While reviewing the caller ID history, press DIR or CID to browse through the caller ID history and find the entry.

Press PHONE/FLASH or SPEAKER to dial the displayed telephone number from the caller ID history (known as Display Dial).

NOTE S:

If the telephone number has more than 15 digits, only the last 15 digits appear in the caller ID history. But, the telephone can still dial out all digits (up to 24 digits) of that telephone number.

You might need to change how a caller ID number is dialed if the entry does not appear in the correct format. Caller ID numbers might appear with an area code that might not be necessary for local calls, or without a 1 that might be necessary for long distance calls. For details, see To view the dialing options on page 40.

To delete caller ID history entries

To delete a caller ID history entry:

While reviewing the caller ID history, press DIR or CID to browse through the caller ID history and find the entry.

Press MUTE/DELETE to delete the displayed entry from the caller ID history. The screen shows DELETING... with a confirmation tone. Once deleted, you cannot retrieve that entry.

To delete all caller ID history entries:

Press MENU/SELECT in idle mode. Press DIR or CID to scroll to >CALL LOG. Press

MENU/SELECT.

Press DIR or CID to scroll to >DEL ALL CALLS. Press

MENU/SELECT. The screen shows DELETE ALL CALLS?

Press MENU/SELECT to delete all entries from the caller ID history. The screen shows DELETING... with a confirmation tone. Once deleted, you cannot retrieve an entry.

-OR- Press OFF/CLEAR to exit and leave all entries in the caller ID history intact.

•

11/20

Christine Smith

888-722-7702

10:30

>DEL ALL CALLS

REVIEW

DELETE

ALL CALLS?

DELETING...

11/20

PHONE 0:01:30

Christine Smith

10:40

Page 43

Caller ID

Caller ID operation

Saving a caller ID history entry in the directory

While reviewing the caller ID history, press DIR or

CID to browse through the caller ID history and find the

desired entry. Press MENU/SELECT. The screen shows EDIT NUMBER. Use the dial pad keys to modify the telephone number

(up to 24 digits).

Press DIR or CID to move the cursor to the right or left. Press and hold REDIAL/PAUSE to enter a three-second

dialing pause (a P appears). Press MUTE/DELETE to erase digits. Press and hold MUTE/DELETE to erase all digits.

Press MENU/SELECT to save the number in the display. The screen shows EDIT NAME.

Use the dial pad keys and refer to Character chart on page 28 to modify the name (up to 15 characters).

Press 0 to add a space. Press DIR or CID to move the cursor to the right or left. Press MUTE/DELETE to erase characters. Press and hold MUTE/DELETE to erase all characters.

Press MENU/SELECT to confirm. The screen shows SAVED with a confirmation tone.

NOTE S:

The screen shows NUMBER ALREADY SAVED if the number is already in the directory. You cannot save the same number more than once.

If the directory is full, the screen shows DIRECTORY FULL. If you try to save a caller ID history entry to the directory without a number, UNABLE TO SAVE

displays.

If the telephone number has more than 15 digits, only the last 15 digits appear in the caller ID history. But, the telephone can still save all digits (up to 24 digits) of that telephone number from the caller ID history in the directory.

You might need to change how a caller ID number is saved in the directory if the entry does not appear in the correct format. Caller ID numbers might appear with an area code that might not be necessary for local calls, or without a 1 that might be necessary for long distance calls. For details, see To view the dialing options on page 36.

•

11/20

Christine Smith

888-722-7702

10:30

EDIT NUMBER

722-7702_

EDIT NAME Chris_

Page 44

Use the answering system menu of a system handset to turn on or off the answering system, record your announcement, activate the call screening, change the number of rings, set the remote access code and activate the message alert tone.

Answering on/off

Unless you change it, the answering system is on and ready to record messages. If the answering system is on, the ANS ON icon displays on the handset screen and the ANSWER ON/OFF light on the telephone base is on. You can turn the answering system off, but if you do so, the answering system does not answer calls and record incoming messages.

Using the handset:

Press MENU/SELECT when in idle mode to enter the main menu. Press DIR or CID to scroll to >ANSWERING SYS, then

press MENU/SELECT. Press DIR or CID to scroll to >ANSWER ON/OFF, then

press MENU/SELECT. Press DIR or CID to select between ON and OFF, then

press MENU/SELECT to confirm the setting. A confirmation tone sounds.

Using the telephone base:

Press ANSWER ON/OFF to turn the answering system on or off. If the answering system is turned on, it announces “Calls will be answered.” If the answering system is turned off, it announces “Calls will not be answered.”

NOTE S:

If the answering system is off and there is an incoming call, the system answers after 10 rings and announces to the caller, “Please enter your remote access code.” For more information about remote access, see Remote access on page 51.

You can turn the answering system on or off from either the handset or the telephone base, but you can only use the handset to change the other answering system settings.

You cannot turn the answering system on or off while a handset is on a call or the telephone base is playing messages.

During an incoming call, press ANSWER ON/OFF if you wish to immediately send the call to the answering system.

•

Answering system setup

ANSWER ON/OFF >ON

Answering system settings

Page 45

Answering system settings

Announcement

The announcement is the greeting callers hear when calls are answered by the answering system.

The telephone has a default announcement, “Hello. Please leave a message after the tone.” You can use this announcement, or record your own announcement.

You can record an announcement up to 90 seconds. The system does not record any announcement shorter than two seconds.

To play the current announcement:

Press MENU/SELECT when in idle mode. Press DIR or CID to scroll to >ANSWERING SYS, then

press MENU/SELECT. Press MENU/SELECT to choose >ANNOUNCEMENT. The

system announces, “To play, press 2. To record, press 7.” Press 2 to play the current announcement from

the speakerphone.

Press DIR/VOLUME to increase or press CID/VOLUME to decrease the message playback volume.

Press SPEAKER to switch between speakerphone and handset earpiece.

To record a new announcement:

Follow Steps 1 and 2 in To play the current announcement on this page. Press MENU/SELECT to choose >ANNOUNCEMENT. The system announces,

“To play, press 2. To record, press 7.” Press 7. The system announces “Record after the tone,

press 5 when you are done.”

Face the handset and speak towards the microphone to record your announcement.

Press 5 when you finish the recording. The handset plays back the recorded announcement.

NOTE: If the answering system memory is full, when you press 7 in Step 3, the answering system announces, “Memory is full.” You must delete some messages before you can record a new announcement. Refer to Message playback on page 46.

•

Answering system setup

>ANNOUNCEMENT

DELETE ALL OLD

2-PLAY 3-DELETE 5-STOP 7-RECORD

RECORD ANNC... 5-STOP

Page 46

Answering system settings

To delete your announcement:

Follow Steps 1 through 4 in To play the current announcement on page 40 to play the announcement.

Press 3 during playback to delete your recorded announcement. The system announces, “Announcement deleted.”

If your announcement is deleted, calls are answered with the default announcement, “Hello. Please leave a message after the tone.”

Call screening setup

You can choose whether incoming messages are played through the speaker on the telephone base while they are being recorded.

To change the settings:

Press MENU/SELECT when in idle mode to enter the main menu. Press DIR or CID to scroll to >ANSWERING SYS, then

press MENU/SELECT. Press DIR or CID to scroll to >ANS SYS SETUP. Press

MENU/SELECT.

Press MENU/SELECT to select >CALL SCREENING. Press DIR or CID to choose between ON and OFF. Press MENU/SELECT to confirm your setting. A confirmation tone sounds.

NOTE: For more details about the feature call screening, see Call screening on page 44.

Number of rings

You can set the answering system to answer an incoming call after two, four or six rings. You can also select toll saver, which is explained below. Unless you change it, the answering system answers an incoming call after four rings.

To set the number of rings:

Press MENU/SELECT when in idle mode to enter the main menu. Press DIR or CID to scroll to >ANSWERING SYS, then

press MENU/SELECT. Press DIR or CID to scroll to >ANS SYS SETUP. Press

MENU/SELECT.

Press DIR or CID to scroll to ># OF RINGS, then press

MENU/SELECT.

Answering system setup

CALL SCREENING >ON

# OF RINGS >4

Page 47

Answering system settings

Press DIR or CID to scroll and choose among 2, 4, 6 or TOLL SAVER.

Toll saver - the answering system answers a call after two rings if you have new messages, and after four rings when there are no new messages. This feature allows you to check for new messages and avoid paying long distance charges if you are calling from out of your local area.

Press MENU/SELECT to confirm your setting. A confirmation tone sounds.

NOTE: If you subscribe to a voicemail service offered through your telephone service provider, see Answering system and voicemail on page 43.

Remote access code

To access your answering system remotely from any touchtone telephone, you need to enter a two-digit number (00-

99). Unless you change it, the remote access code is 19.

To change the remote access code:

Follow Steps 1-3 in Number of rings on page 41. Press DIR or CID to scroll to >REMOTE CODE, then press MENU/SELECT. Press DIR or CID to select the remote access code, or use the dial pad

keys to enter the correct number (00-99). Press MENU/SELECT to confirm your setting. A confirmation tone sounds.

NOTE: For more details about the feature remote access, refer to Remote access on page 51.

Message alert tone

When the message alert tone is set to ON, and there is at least one new message, the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off.

To change the setting:

Follow Steps 1-3 in Number of rings on page 41. Press DIR or CID to scroll to >MSG ALERT TONE, then

press MENU/SELECT. Press DIR or CID to choose between ON and OFF. Press MENU/SELECT to confirm your setting. A confirmation tone sounds.

NOTE S:

The message alert tone beeps only if all the conditions below are met:

Answering system is on.

Message alert tone setting is on.

There are new messages.

To temporarily turn off the message alert tone, see Temporarily turning off the message alert tone on page 45.

•

–

•

Answering system setup

REMOTE CODE 19

MSG ALERT TONE >OFF

Page 48

Answering system and voicemail

About answering system and voicemail

Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s builtin answering system messages and voicemail messages are separate. Each alerts you to new messages differently.

If and NEW VOICEMAIL display on the handset, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, you typically dial an access number provided by your telephone service provider, followed by a security code or PIN.

Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.

To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service. You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.

If you have voicemail provided by your telephone service provider, we recommend setting your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.

Answering system new message indication

When there are new messages (including memos) on the answering system, the number of new messages stored flashes in the message window on the telephone base and the icon and XX NEW MESSAGES appear on the screen of each system handset. If the new message alert tone is turned on, the telephone base beeps every 10 seconds when there are new messages.

To listen to messages recorded on your digital answering system, use the PLAY MESSAGES menu from a handset or press

PLAY/STOP on the telephone base (see Message playback on page 46).

11/20

HANDSET 1

16 NEW MESSAGES

10:30

Answering system operation

Page 49

Answering system operation

Answering system overview

Voice prompts

The system provides voice prompts to guide you through recording announcements and remote access.

Message capacity

The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to four minutes, and the approximate recording time is 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.

If the answering system has less than three minutes of recording time left, the remaining time is announced at the end of messages playback.

If the memory is full, the answering system announces, “Memory is full.” The number of messages and F flash alternately in the message window, and REC MEM FULL appears on the handset screen. You must delete some messages before recording new ones.

Call screening

If the answering system and call screening are on, the announcement and the incoming message broadcast at the telephone base when a call arrives.

You can turn call screening on or off using the handset (see Call screening setup on page 17). When call screening is off, you can temporarily turn on the call screening by pressing PLAY/STOP or VOLUME on the telephone base. The call screening will be off for the next incoming call.

If call screening is on and you want to adjust the playback volume to a comfortable level (1-8) while it is recording messages, press VOLUME on the telephone base. This volume setting is shared with message playback, so when you play messages at volume 1, they play at a very low volume. If you turn up the volume for playback, the call screening for the next incoming message plays at the same volume level.

If call screening is on and you want to silence the telephone base while it is recording messages, press PLAY/STOP on the telephone base. The call screening will be on for the next incoming call.

Page 50

Answering system operation

Call intercept

While call screening, you can press PHONE/FLASH or

SPEAKER on the handset to stop recording and speak

to the caller.

Temporarily turning off the message alert tone

Follow the step below to temporarily silence the message alert tone:

When the telephone base is in idle mode, press any telephone base key (except HANDSET LOCATOR).

The message alert tone is activated again with the next incoming message.

NOTE S:

When the telephone base is in idle mode, if you press DELETE to temporarily silence the message alert tone, there is a voice prompt to direct you to press DELETE again to delete all old messages (see To delete all old messages at the telephone base on page 48). If you are not going to delete all old messages, wait at least 5 seconds to allow the telephone base to return to idle mode.

To turn off the message alert tone, see Message alert tone on page 42.

•

Answering system overview

Page 51

Answering system operation

Message playback

To listen to messages

You can use either a handset or the telephone base to play messages. If there are new messages, the system plays back only the new messages (oldest first). If there are no new messages, the system plays back all old messages (oldest first).

When playback begins, the total number of messages is announced. Before each message, you hear the day and time it was received. After the last message, you hear “End of messages.” If the system has less than three minutes of recording time left, you hear the remaining time. If the memory of the answering system is full, you hear “Memory is full.”

NOTE S:

If the date and time is not set when a message is recorded, the system announces, “Time and date not set” before the message is played. To set the date and time, see Set date/time on page 13.

Only one handset or the telephone base can access the answering system at a time.

While a handset is on a call, you cannot play messages.

To listen to messages at the telephone base:

Press PLAY/STOP on the telephone base to listen to the messages.

The system announces the number of messages, then begins playback. The message sequence is shown on the message window.

Press PLAY/STOP to stop the playback.

NOTE: If there are no messages in the answering system, when in Step 1 above, the system announces, “You have no message.”

To listen to messages at the handset:

Press MENU/SELECT when in idle mode to enter the main menu.

Press MENU/SELECT to select >PLAY MESSAGES. The system announces the number of messages, then

begins playback. The message sequence is shown on the handset’s screen.

Press 5 to stop the playback.

NOTE: If there are no messages in the answering system, the handset shows NO MESSAGE and announces, “You have no message.”

•

MSG #

1/16

3-DELETE 5-STOP 4-REPEAT 6-SKIP

10:30

>PLAY MESSAGES

ANSWERING SYS

16 NEW MESSAGES 03 OLD MESSAGES

Page 52

Answering system operation

Options during playback

When a message is playing, you can adjust the playback volume, skip, repeat, or delete the message.

When messages are playing on the telephone base:

Press VOLUME to adjust the message playback volume (1-8). To repeat the message currently playing, press

REPEAT after the answering system plays the day

and time the current message was received. To listen to the previous message, press REPEAT

while the answering system is playing the day and time the current message was received.

Press SKIP to skip to the next message. Press DELETE to delete the message. The telephone base announces,

“Message deleted.” Press PLAY/STOP to stop the playback.

When messages are playing on the handset:

Press DIR/VOLUME to increase or press CID/VOLUME to decrease the message playback volume.

Press SPEAKER to switch between speakerphone and handset earpiece. To repeat the message currently playing, press 4 after the answering

system plays the day and time the current message was received. To listen to the previous message, press 4 while the

answering system is playing the day and time the current message was received.

Press 6 to skip to the next message. Press 3 to delete the message. The handset announces,

“Message deleted.” Press 5 to stop the playback.

•

Message playback

Page 53

Answering system operation

Message playback

To delete all old messages

Use this feature to delete all old messages. Once deleted, you cannot retrieve the deleted messages. New (unheard) messages cannot be deleted until you have listened to them.

NOTE: If there are no old messages and you press DELETE on the telephone base, the system announces, “You have no old message.” On the handset, when you select

DELETE ALL OLD, the screen shows NO MESSAGE.

To delete all old messages at the telephone base:

Press DELETE on the telephone base. The system announces, “To delete all old messages, press DELETE again.”

Press DELETE within three seconds. The system announces, “All old messages deleted.”

To delete all old messages at the handset:

Press MENU/SELECT when in idle mode to enter the main menu. Press DIR or CID to scroll to >ANSWERING SYS, then

press MENU/SELECT. Press DIR or CID to scroll to >DELETE ALL OLD. Press MENU/SELECT. The screen shows

DELETE ALL OLD MESSAGES? Press MENU/SELECT to confirm. The screen shows DELETING... and then

ALL OLD MSGS DELETED! with a confirmation tone sounds.

-OR-

Press OFF/CLEAR to exit and leave all old messages intact.

>DELETE ALL OLD

RECORD MEMO

Page 54

Answering system operation

Recording and playing memos

Memos are messages you record yourself. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else using the same telephone.

To record a memo

Press MENU/SELECT when in idle mode to enter the main menu. Press DIR or CID to scroll to >ANSWERING SYS, then

press MENU/SELECT. Press DIR or CID to scroll to >RECORD MEMO. Press MENU/SELECT. The system announces, “Record

after the tone. Press 5 when you are done.” Speak towards the microphone on the handset after a long beep. You can

record a memo up to four minutes. Memos shorter than two seconds are not recorded.

Press 5 to stop recording. The system announces, “Recorded“ to confirm the recording has finished.

NOTE: If the answering system memory is full, when you press MENU/SELECT in Step 4, the answering system announces, “Memory is full.”

To play back memos

Memos are stored as messages. See Message playback on page 46 for instructions on playback and deletion.

RECORD MEMO... 5-STOP

Page 55

Answering system operation

Message window displays

The message window on the telephone base displays the total number of messages. See the table below for other message window displays.

0 There are no messages in the answering system.

(flashing)

After a power failure, the number in the message window flashes to indicate the date and time need to be set.

1-99 Total number of messages and memos.

Current message number during old message playback.

•

1-99

(flashing)

Total number of new messages and memos. The number flashes when there are new messages that have not been reviewed.

Current message number during new message playback.

After a power failure, the number in the message window flashes to indicate the date and time need to be set.

•

1-99 and F

(alternating)

Memory is full. Messages must be deleted before new messages can be recorded.

-- The answering system is being programmed by a system handset.

The answering system is answering a call or recording a memo or announcement.

The answering system is being accessed remotely.

•

0-5 Telephone base ringer volume while adjusting.

1-8 Speaker volume level of the telephone base while adjusting.

Page 56

Answering system operation

Remote access

You can access the answering system remotely by dialing your home telephone number from any touch-tone telephone.

To remotely access the answering system

Dial your telephone number from any touch-tone telephone. When the answering system answers, enter the two-digit remote access code

(19, unless you have changed it; refer to Remote access code on page 42). The answering system automatically announces the number of messages (new or old) if there are any.

If there are new messages, the answering system automatically begins to play new messages only.

-OR- If there are no new messages, the answering system automatically begins to play all old messages.

You can also enter the remote commands:

Play all messages

Press to listen to all messages. If there are new messages, the system plays back only the new messages (oldest first). If there are no new messages, the system plays back all old messages (oldest first).

Play new messages

Press to listen to new messages only.

Delete a message

Press during a message playback to delete the current message.

Delete all old messages

Press to delete all old messages.

Replay current or previous message

To repeat the message currently playing, press 4 after the answering system plays the day and time the current message was received.

To listen to the previous message, press 4 while the answering system is playing the day and time the current message was received.

Stop

Press to stop playback and recording.

Play help menu

* 5

Press to listen to a list of remote commands.

Skip to next message

Press during playback to skip the current message and advance to the next message.

Record a announcement

* 7

Press to record a new announcement. Begin speaking after the long beep.

Turn system on or off

Press to turn the answering system on or off.

Exit 8 or hang up

Press to end remote access (the call is terminated).

Page 57

Answering system operation

Remote access

Hang up to end the call and save all messages.

There is a wallet card listing the remote commands at the back of this user’s manual. Cut it out and keep it in your wallet for quick reference.

NOTE S:

If you do not enter a valid remote access code, the system answers the call automatically.

If the date and time is not set when a message is recorded, the system announces, “Time and date not set” before the answering system announces the number of messages.

If there are no messages in the answering system, the system announces, “You have no message.”

If there are no new messages in the answering system, when you press 2 to play back new messages, the system announces, “You have no new message.”

If you pause for more than four seconds during remote access, you hear a help menu listing all features and commands. If there is no command for another 20 seconds, the call ends automatically.

If the memory is full, the answering system answers after 10 rings and announces, “Memory is full. Enter the remote access code.” Enter your remote access code to access the messages and announcements.

When the answering system is turned off, the telephone answers after 10 rings, and announces, “Please enter your remote access code.”

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Screen icons, indicator lights and alert tones

Handset indicator lights

CHARGE light

On when the handset is charging in the telephone base or charger.

Backlight (lighted display and dial pad)

On when a call is coming in.

On when a key is pressed.

SPEAKER light

On when the speakerphone is in use.

(flashing)

Low battery; place the handset in the telephone base or charger to recharge.

or or

Indicates the battery voltage level.

(animated display)

Battery is charging.

The speakerphone is in use.

The handset ringer is turned off.

New voicemail received from the telephone service provider.

ANS ON Answering system is turned on.

New message in the answering system.

NEW While reviewing the caller ID history,

missed calls that have not been reviewed.

MUTE Microphone is muted.

10/16

MSG #

While playing messages, the sequence of the message currently playing. (XX/YY; XX is the sequence of the message currently playing; YY is the total number of all new or old messages.)

MSG #

10/16

HANDSET 1

16 MISSED CALLS

10:30

Screen icons

Appendix

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Appendix

Telephone base indicator lights

ANS ON/OFF light

On when the built-in answering system is on.

IN USE light

On when the handset is in use, when the answering system is answering an incoming call or when the answering system is being accessed remotely.

Flashes when another telephone on the same line is in use.

Flashes quickly when there is an incoming call.

Screen icons, indicator lights and alert tones

Handset alert tones

One short beep (Key tone or playback confirmation tone)

A key is pressed.

Plays at the end of each message.

One long beep (Recording or playback confirmation tone)

Start or end recording.

Plays at the end of all messages.

Two short beeps (Error tone)

Command has failed.

You have reached the beginning or end of the list.

You have reached the minimum or maximum listening volume.

Three short beeps (Out-of-range or no-power-atbase warning tone)

The handset is out of range or there is no power at the telephone base.

Three short high-pitched beeps (Confirmation tone)

The telephone has completed the command successfully.

Four short beeps (Low-battery warning tone)

Low battery warning.

Telephone base alert tones

One short beep (Playback confirmation tone)

Plays at the end of each message.

Beeps every 10 seconds (Message alert tone)

Message alert.

One long beep (Recording or playback confirmation tone)

The answering system starts recording a message if call screening is on.

Plays at the end of all messages.

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Appendix

CALL LOG EMPTY You are accessing an empty caller ID history.

CALL

TRANSFERRED

You have transferred an outside call to another cordless handset.

CALLING

HANDSET X

The handset is calling another handset (for intercom calls).

The handset is going to transfer an outside call to another handset.

•

DIRECTORY EMPTY There are no directory entries.

DIRECTORY FULL The directory is full. You cannot save any new entries unless

you delete some current entries.

ENDED You have just ended a call.

HANDSET X IS CALLING

Another handset is calling.

INCOMING CALL There is a call coming in.

INTERCOM The handset is on an intercom call.

INTERCOM ENDED The intercom call has just ended.

INTERCOM TO:

(For EL52300, EL52350,

EL52400, EL52450, EL52500 or

EL52510)

You have started the intercom process, and need to enter the number of the handset you wish to call.

You have started transferring a call, and need to enter the desired handset number.

•

LINE IN USE An extension telephone on the same line or one of the

handsets is in use.

LOW BATTERY The battery needs to be charged.

MICROPHONE ON Mute is off so the other party can hear your voice.

MUTED The microphone is off.

NEW VOICEMAIL There are new voicemail messages from your telephone

service provider.

NO BATTERY You place the handset in the telephone base or charger

without installing a battery in that handset.

NO LINE There is no telephone line connected.

NO MESSAGE There are no messages in the answering system.

NOT AVAILABLE

AT THIS TIME

Someone else is already using the directory, speed dial list, caller ID history or answering system.

NUMBER

ALREADY SAVED

The telephone number you have entered is already stored in the directory.

OUT OF RANGE OR

NO PWR AT BASE

The handset has lost communication with the telephone base.

Handset display screen messages

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Appendix

OUTSIDE CALL You have connected to the external call during call transfer.

PAGING The telephone base is paging all handsets.

PHONE The handset is on a call.

PLACE IN

CHARGER

The battery is very low. The handset should be placed in the telephone base or charger.

REC MEM FULL The answering system memory is full.

RINGER MUTED The ringer is muted temporarily during an incoming call.

SAVED The entry is now in the directory.

SPEAKER The handset speakerphone is in use.

UNABLE TO CALL.

TRY AGAIN

Failed intercom.

Two handsets are already on a call.

While the handset is on a call, it is out of range or there is no power at the telephone base.

•

UNABLE TO SAVE You cannot save a caller ID history entry to the directory

without a number.

XX MISSED CALLS There are new calls in the caller ID history.

XX NEW MESSAGES There are new messages in the answering system.

Handset display screen messages

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, or to purchase accessories or replacement parts, visit

our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. When you call customer service, you

will need the serial number or model number found on the bottom of the telephone base.

My telephone doesn’t work at all.

Make sure the power cord is securely plugged in. Make sure that the battery connector is securely plugged into the

cordless handset. Make sure the telephone line cord is securely and firmly plugged into the

telephone base and the telephone wall jack. Charge the battery in the cordless handset for at least 16 hours. For

optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows LOW BATTERY, refer to Battery charging on page 6 for details.

Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

You may need to purchase a new battery. Please refer to Battery installation on page 5.

I cannot get a dial tone.

First try all the suggestions above. Move the cordless handset closer to the telephone base. You might have

moved out of range. If the previous suggestions don’t work, disconnect the telephone base from

the telephone wall jack and connect to a different telephone. If there is no dial tone on that telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

Your telephone line cord might be malfunctioning. Try installing a new telephone line cord.

I cannot dial out.

First try all the suggestions in the item I cannot get a dial tone on this page. Make sure you have a dial tone before dialing. The cordless handset may

take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

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Appendix

Troubleshooting

Check that all the telephones connected to the same telephone line are hung up.

Make sure to set the dial mode to the correct setting (pulse dialing or tone dialing) for the service in your area (see Dial mode on page 14).

Eliminate any background noise. Noise from a television, radio or other appliances may cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room in your home with less background noise.

If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

My cordless handset isn’t performing normally.

Make sure the power cord is securely plugged into the telephone base. Plug the power adapter into a different, working electrical outlet not controlled by a wall switch.

Move the cordless handset closer to the telephone base. You might have moved out of range.

Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away from these types of electronic devices as possible: television sets, VCRs, or other cordless telephones.

OUT OF RANGE OR NO PWR AT BASE appears on my cordless handset.

Ensure that the telephone base is powered up. Place the cordless handset in the telephone base for one minute to allow

the cordless handset and base to synchronize. Move the cordless handset closer to the telephone base. You might have

moved out of range. Reset the telephone base. Unplug the electrical power. Wait for 15

seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

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Appendix

Troubleshooting

The batteries do not hold a charge.

If the cordless handset is in the telephone base or charger and the charge light does not come on, refer to the item The charge light is off on this page.

Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows LOW BATTERY, refer to Battery charging on page 6 for details.

You may need to purchase a new battery. Please refer to Battery installation on page 5.

The charge light is off.

Make sure the power cord is plugged in correctly and securely. Make sure the battery is installed correctly in the handset. Follow the

instructions in Battery installation on page 5 to install the battery. Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow

up to one minute for the cordless handset and telephone base to reset. Clean the cordless handset and telephone base charging contacts each

month using a pencil eraser or cloth.

I get noise, static, or weak signals even when I’m near the telephone base.

If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base and charger installation on page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

Other electronic products, such as computers, wireless routers, microwave ovens and other cordless telephones can interfere with the performance of your cordless telephone. You may be able to improve the performance of your telephone by installing the telephone base as far away as possible from other electronic devices.

Do not install this telephone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.

If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your telephone or modem farther apart from one another, or use a different surge protector.

•

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Appendix

Troubleshooting

Relocate your telephone to a higher location. The telephone will likely have better reception when installed in a high area.

If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

I experience poor sound quality when using the speakerphone.

For increased sound quality while using the speakerphone, place the handset on a flat surface with the dial pad facing up.

When using a speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press

MUTE/DELETE to temporarily turn your microphone off. When it is your turn

to speak, remember to press MUTE/DELETE again to turn the microphone on. Excessive background noise will cause a speakerphone to fade in and

out. Try controlling the background noise by turning off any audio devices near the speakerphone. Also, try to avoid interrupting the person at the other end of the conversation while they are speaking. If background noise cannot be controlled, you should terminate speakerphone operation and return to normal handset mode.

I hear other calls while using my telephone.

Disconnect the telephone base from the telephone wall jack, and plug in a different telephone. If you still hear other calls, the problem is probably in your wiring or telephone service. Call your telephone service provider (charges may apply).

My calls cut in and out while I’m using my cordless handset.

Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away as possible from electronic devices such as wireless routers, or other cordless telephones.

Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless telephone will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the telephone.

Do not install this telephone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.

If your telephone is plugged in with a modem or surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your telephone or modem farther apart from one another, or use a different surge protector.

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Appendix

Troubleshooting

Relocate your telephone base to a higher location. The telephone will have better reception when installed in a high area.

If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base and charger installation on page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

My cordless handset does not ring when I receive a call.

Make sure that the ringer is not turned off. Refer to Ringer volume on page 11.

Make sure the telephone line cord is plugged securely into the telephone base and the telephone wall jack. Make sure the power cord is securely plugged in.

The cordless handset may be too far from the telephone base. Charge the battery in the cordless handset for at least 16 hours. For

optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

You may have too many extension telephones on your telephone line to allow all of them to ring simultaneously. Try unplugging one telephone at a time until the telephone start ringing.

The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably on an upper floor.

If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).

Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is the telephone wall jack. Contact your telephone service provider (charges may apply).

Completely remove then replace the battery. Place the cordless handset in the telephone base. Wait for the cordless handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place.

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Appendix

Troubleshooting

Your telephone line cord might be malfunctioning. Try installing a new telephone line cord.

My caller ID isn’t working.

Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone.

Your caller must be calling from an area that supports caller ID. Both your and your caller’s telephone service providers must use caller ID

compatible equipment. Make sure the home area code is set correctly in the telephone (see

Home area code on page 14). If you subscribe to high-speed Internet service (DSL - digital subscriber line)

through your telephone line, you must install a DSL filter between the telephone line and the telephone wall jack (see Telephone base and charger installation on page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

My telephone does not receive caller ID when on a call.

Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider. Caller ID features work only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

A icon shows on the display and I don’t know why.

Your telephone has voicemail indication that is separate from the built-in answering system. If appears on the display, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (see Answering system and voicemail on page 43). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail.

Incomplete messages.

If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after four minutes.

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Appendix

Troubleshooting

If the caller pauses for longer than seven seconds, the answering system stops recording and disconnects the call.

If the answering system’s memory becomes full during a message, the answering system stops recording and disconnects the call.

If the caller’s voice is very soft, the answering system may stop recording and disconnects the call.

If someone picks up the call at a telephone on the same line during a message, the answering system stops recording and disconnects the call. Part of the message may be lost.

Difficulty hearing messages.

Press VOLUME to adjust the speaker volume on the telephone base. Press DIR/VOLUME to increase the message playback volume on a handset.

The answering system does not answer after correct number of rings.

Make sure the answering system is on. When the answering system is on, ANS ON should show on the handset and the ANSWER ON/OFF light is lit on the telephone base (see Answering on/off on page 39).

If toll saver is selected, the number of rings changes to two when there are new messages (see Number of rings on page 41).

If the memory is full or the answering system is off, the answering system answers after 10 rings.

In some cases, the answering system is affected by the ringing system used by the telephone service provider.

If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (see Answering system and voicemail on page 43). To determine how many rings activate your voicemail, contact your telephone service provider.

If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The answering system announces “Time and date not set.”

You need to reset the date and time (see Set date/time on page 13).

The answering system does not respond to remote commands.

Make sure to enter your remote access code correctly (see Remote access on page 51).

Make sure you are calling from a touch-tone telephone. When you dial a number, you should hear tones. If you hear clicks, the telephone is not a touch-tone telephone and cannot activate the answering system.

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Appendix

Troubleshooting

The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

There may be interference on the telephone line you are using. Press dial pad keys firmly.

The answering system does not record messages.

Make sure the answering system is on (see Answering on/off on page

39). Make sure the memory of the answering system is not full. When the

answering machine memory is full, it does not record new messages until some old messages are deleted.

Announcement is not clear.

When you record your announcement, make sure you speak in a normal tone of voice, towards the microphone on the handset.

Make sure there is no background noise (TV, music, etc.) while recording.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

Make sure your computer is powered on. Make sure your Internet connection is working properly. Make sure that the software is installed and running for your nontraditional

telephone service. Make sure to plug your USB telephone adapter into a dedicated USB port

on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.

If you are using a firewall, it may prevent access to your nontraditional

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Appendix

telephone service. Contact your service provider for more information.

Common cure for electronic equipment:

If the telephone is not responding normally, try resetting the telephone. Do the following in the order listed:

Disconnect the power to the telephone base. Disconnect the cordless handset battery, and spare battery, if applicable. Wait a few minutes. Connect power to the telephone base. Completely remove then replace the battery. Place the cordless handset

into the telephone base. Wait for the cordless handset to reestablish its connection with the

Troubleshooting

Page 71

Appendix

Maintenance

Taking care of your telephone

Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.

Avoid rough treatment. Place the handset down gently. Save the original packing materials to protect your telephone if you ever

need to ship it.

Avoid water

Your telephone can be damaged if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.

Electrical storms

Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electric appliances during storms.

Cleaning your telephone

Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap.

Do not use excess water or cleaning solvents of any kind.

•

Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the telephone out by the unplugged cords.

Page 72

Appendix

Important safety information

This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.

Safety information

Read and understand all instructions in the user’s manual. Observe all markings on the product.

Avoid using a telephone during a thunderstorm. There might be a slight chance of electric

shock from lightning.

Do not use a telephone in the vicinity of a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area where gas is leaking. If this product is a cordless model, make sure the base is also away from the area.

Do not use this product near water, or when you are wet. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquids, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.

Install this product in a protected location where no one can trip over any line or power cords. Protect cords from damage or abrasion.

If this product does not operate normally, read the Troubleshooting section starting on page 57 in this user’s manual. If you cannot solve the problem, or if the product

is damaged, refer to the Limited warranty section starting on page 71. Do not open this product except as may be directed in your user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.

Replace batteries only as described in Battery installation and charging on page 5 in your user’s manual. Do not burn or puncture batteries — they contain caustic chemicals.

The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if they are plugged into a

ceiling or an under-the-table/cabinet outlet.

CAUTION: Use only the power adapters provided with this product. To obtain a replacement,

visit our website at www.telephones.att.com, or call 1 (800) 222–3111. In Canada, dial 1 (866) 288-4268.

Especially about cordless telephones

Privacy: The same features that make a cordless telephone convenient create some

limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this

reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.

Electrical power: The telephone base of this cordless telephone must be connected to a working electrical outlet which is not controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.

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Appendix

Important safety information

Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to TVs and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.

Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries. Exercise care in handling batteries in order not to create a short circuit with conductive material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.

Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.

The RBRC™ Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickel-metal hydride rechargeable batteries when taken out of service within the United States. These batteries may be taken to a participating local retailer of replacement batteries or recycling center. Or you may call 1 (800) 8-BATTERY for locations accepting spent Ni-MH batteries.

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology

Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

Should keep wireless telephones at least six inches from the pacemaker.

Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON.

Should use the wireless telephone at the ear opposite the pacemaker.

WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

Especially about telephone answering systems

Two-way recording: This unit does not sound warning beeps to inform the other party that the

call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the conversation.

SAVE THESE INSTRUCTIONS

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Page 74

Appendix

FCC Part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your telephone service provider.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone service provider or a qualified installer.

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.

If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:

Remain on the line and briefly explain the reason for the call before hanging up. Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada

Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation.

The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.

The Ringer Equivalence Number (REN) for this terminal equipment is 0.1B. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.

This product meets the applicable Industry Canada technical specifications.

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Page 75

Appendix

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules.

These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone.

To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20cm (8 inches) or more.

This Class B digital apparatus complies with Canadian ICES-003.

•

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Appendix

Limited warranty

The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to our website at

www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

What does this limited warranty cover?

The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada.

What will be done if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period (“materially defective PRODUCT”)?

During the limited warranty period, the manufacturer’s authorized service representative repairs or replaces at the manufacturer’s option, without charge, a materially defective PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished PRODUCT of the same or similar design. The manufacturer retains the defective parts, modules, or equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is your exclusive remedy. The manufacturer returns the repaired or replacement products to you in working condition. You should expect the repair or replacement to take approximately 30 days.

How long is the limited warranty period?

The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you or (b) the time remaining on the original one-year limited warranty; whichever is longer.

What is not covered by this limited warranty?

This limited warranty does not cover:

PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or

PRODUCT that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of the manufacturer; or

PRODUCT to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or

PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or

PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or

PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); or

PRODUCT returned without a valid proof of purchase (see item 6 below); or

Charges for installation or setup, adjustment of customer controls, and installation or repair of systems outside the unit.

•

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Appendix

How do you get warranty service?

To obtain warranty service in the United States of America, visit

www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s

manual. A check of the PRODUCT’s controls and features might save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced PRODUCT under this limited warranty. Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, the manufacturer notifies you and requests that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty.

What must you return with the PRODUCT to get warranty service?

You must:

Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and

Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and

Provide your name, complete and correct mailing address, and telephone number.

Other limitations

This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.

State/Provincial Law Rights: This warranty gives you specific legal rights, and you might also have other rights that vary from state to state or province to province.

Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation might not apply to you. In no event shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion might not apply to you.

Please retain your original sales receipt as proof of purchase.

Limited warranty

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Appendix

Technical specifications

RF frequency band 1921.536MHz — 1928.448MHz

Channels 5

Operating temperature 32°F — 122°F

0°C — 50°C

Telephone base voltage (AC voltage, 60Hz)

96 — 130Vrms

Telephone base voltage (DC adapter output)

DC6V @400mA

Handset voltage DC2.4 — 3.2V

Charger voltage (AC adapter output)

AC6V @300mA

Operating times* Talk time (handset): up to seven hours

Talk time (speakerphone): up to five hours

Standby: up to seven days

* Operating time varies depending on your actual use and the age of the battery.

DECT 6.0 digital technology

Telecommunications (DECT) 6.0 is a new frequency band that transmits your voice across multiple channels. This technology provides superior quality of voice and sound, high protection against wiretapping and better range than

2.4 GHz and 5.8 GHz phone systems, while not interfering with wireless routers.

Telephone operating range

This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance — which can vary with the locations of the telephone base and handset, the weather, and the construction of your home or office.

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Appendix

Index

Alert tones, 54 Alphabetical search, 29 Announcement, 40 Answer a call, 17 Answer an incoming call during an

intercom call, 24 Answering mode, 39 Answering system, 43–52 Answering system and voicemail, 43 Answering system settings, 39–42 Any key answer, 17 Area code, 14, 33, 36 Auto off, 17

Base ringer volume (ringer volume control), 15

Base volume control, 44, 47 Battery charging, 6 Battery installation, 5

Caller ID, 33 Caller ID history (call log), 34–38 Call intercept, 45 Call screening, 41, 44 Call transfer (intercom transfer), 25 Call waiting, 20, 33 Chain dialing, 21 Character chart, 28 Charger installation, 4 Clock, 13

Date and time, 13 Delete all entries from caller ID

history, 37

Delete messages, 47, 51 Dial a directory number, 30 Dial a number from caller ID history,

37 Dial a redial list number, 18 Dial a speed dial number, 32 Dialing options, 36 Dial mode, 14 Directory, 26–30 Directory storage, 27 Display dial, 18, 30, 32, 37 Display screen messages, 55 DSL filter, 4, 7

Elapsed time, 16 End a call, 17

Flash, 20

Handset locator, 23 Handset ringer tone (selectable

ringer tone), 11 Handset ringer volume (ringer

volume control), 11 Handset volume control, 20, 40, 47

Important safety information, 67 Indicator lights, 53 Intercom call (intercom between

handsets), 24

Key tone, 13

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Appendix

Language, 11 Limited warranty, 71-72

Maintenance, 66 Make a call, 16 Memo, 49 Memory match, 34 Menu, 10–18 Message alert tone, 42 Message playback, 46 Message window displays, 50 Missed (new) call indicator, 35 Mute, 20

Number of rings, 41, 43

Operation time, 73

Pause, 16, 27 Power adapter, 4 Predialing (on-hook dialing), 16

Reasons for missing caller ID information, 35

Recording time, 44 Redial, 18 Remote access, 51 Remote access code, 42 Remote commands, 51 Repeat messages, 47, 51 Ring tone, 11

Screen icons, 53 Skip messages, 47, 51 Speakerphone switching, 17, 40, 47 Speed dial, 31–32

Tabletop installation, 4 Technical specifications, 73 Temporary ringer silencing, 16 Temporary tone dialing, 21 Three-way conversation, 22, 25 Toll saver, 42 Troubleshooting, 57-65

Voicemail, 12, 43 Voice prompts, 44 Volume, 11, 15, 20, 40, 44, 47

Wall mount installation, 7

Index

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Appendix

Fold here.

Cut along dotted line.

Action Remote command

Play all messages .....................1

Play new messages ..................2

Delete the message .................3 (during playback)

Delete all old messages ........33

Repeat or go back ....................4

Stop ..................................................5

Call your telephone number, then enter your two-digit remote access code (preset to 19).

EL52200/EL52210/EL52250/EL52300/EL52350/EL52400/ EL52450/EL52500/EL52510 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting

Help menu ....................................*5

Skip the message ......................6

Record announcement ...........*7

Turn system on or off .............0

End remote access call ..........8 (or hang up)

Remote access wallet card

The wallet card below lists the commands needed to control your answering system from any touch-tone telephone.

Page 82

AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to

Advanced American Telephones, San Antonio, TX 78219.

Printed in China. Issue 6 AT&T 10/10.

www.telephones.att.com

AT&T EL52410 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual