AT&T 2400 User Manual

585-310-216 Issue 2 December, 1995

INTUITY

Integration with

NEC® NEAX

2400 Switch

Graphics © AT&T 1988

Blank Page

Contents

Table of Contents iii

About This Document xi

■ Intended Audiences xii

■ Pr erequisite Skills or Knowledg e xii

■ Document Organization xii

■ How to Use this Docume nt xiv

■ Conventions Used xiv

■ Trademarks and Service Marks xvi

■ Related Resources xvii

■ How to Make Comments Ab out This Book xviii

1 Introduction and Requirements for Integration 1-1

■ Safety Considerations 1-3

■ Factory Assembl e d Systems 1-3

■ Determining the Placement of the SID 1-4

■ System Configuration 1-5

Intuity Sy stem Required Hardware 1-7 Switch Integration Device Required Hardware 1-8 NEC NEAX 2400 MCI Hardware 1-9

2 Switch Integration Device Basics 2-1

■ Th e Switch Integration Device Hard ware 2-2

Front Panel 2-2 Rear Panel 2-2

■ The Switch Integration Device Software 2-4

Menu Forms 2-4 Edi t Form s 2-5

Single Item Edit Forms 2-6 Two Item Edi t Forms 2-6

Issue 2 December 1995 iii

Contents

Scroll Item Edit Forms 2-6 Edit Form Ke y s 2- 7 Edit Form Help Func tions 2-8

Act ion Form s 2-8

3 Switch Integrati on Planni ng 3-1

■ Determining the Number of Voice Mail Ports 3-2

■ Setting the Message Desk Number 3-2

■ Setting the Calling Party Identification Pad String 3-3

■ Setting the Message Waiting Indicator Pad String 3-3

■ Setting the Message Waiting Indicator Feature 3-3

■ Determining the Message Center Interface Baud Rate 3-3

■ Determining the S MDI Baud Ra te 3-4

■ Determining the Ex tension/Logical

Terminal Number Plan 3-4

4 Hardware Installation 4-1

■ Connect an Analog Line to the Mod em 4-2

■ Connect the MCI Line to the Switch 4-3

■ Connect the MCI Cable to th e A25B Cable 4-7

■ Connect the Null Cable and the

Y-Cable to the SID 4-8

■ Connect the SID to the INTUITY System 4-9

■ Connect the SID Power Cor d 4-9

5 Installing SID Software on the

INTUITY System 5-1

■ Requirements 5-1

■ Stop the Voice System 5-2

■ Load the SID Software 5-3

■ Start the Voice System 5-8

■ Turn on Transfer Feature 5-8

iv Issue 2 Decemb er 1995

Contents

6 Administering the INTUITY System

for the NEAX Integration 6-1

■ Administering the Sw itch Link Administra tion Screen 6-2

■ Stopping and Restarting the Voice System 6-6

■ Administering the System Translation Screen 6-7

7 NEAX 2400 Switch Administration 7-1

■ Administer Analog Voice Mail Ports 7-2

■ Assign Voice Mail Extensions to a UCD Group 7-6

Setting Up a UCD Overflow Grou p 7-8

■ Confi g uring the Message Center Interface Link 7-10

Administer the Message Waiti ng Lamp 7-10 Assign a Port for the Message Center

Interface Link 7-13 Def ine the Port as a Terminal 7-15 Assign the MCI Link to a UCD Group 7-16

8 Switch Integration Device Administration 8-1

■ Administer the Basic Parameters 8-2

■ Assign Extensions an d LTNs 8-4

Using AutoFill 8-5

■ Saving and Starting the Confi g u ra tio n 8-7

■ Ad minist er Serial Da ta Links 8-8

■ Changing System Parameters 8-11

Setting the Dat e and Time 8-11 Ad justi n g the LCD Contrast 8-12

■ Speci al Processing for Message Waiting Lamps 8-13

■ Setting a Security Level 8-14

Issue 2 Decemb er 1995 v

Contents

9 Acceptance Tests 9-1

■ Ad mini st er th e Test Subscribers 9-2

Task 1: Forward Calls for Ring-No-Answer 9-2 Task 2: Forward Calls for Busy Conditions 9-3 Task 3: Forward Subscribers for All Calls 9-4

10 Cut-to-Service 10-1

■ Administer the Subscriber Telephones 10-2

Task 1: Forward Subscribers for Ring-No-Answer 10-2 Task 2: Forward Calls for Busy Conditions 10-3 Task 3: Forward Subscribers for All Calls 10-4

A Troubleshooting and Error Logs A-1

■ Switch Integration Device Problems A-2

■ Error Logs A-5

■ Clearing Your Configuration A-9

B Using Views During Integration B-1

■ SMDI Monitor Mode B-2

■ Using MCI Monitor Mode B-4

■ Using Statistics Mode B-4

■ Using Metrics Mode B-5

■ Clearing Statistical Information B-5

C Switch Administratio n for INTUITY Lodging C-1

■ Introduction C-1

■ Hunt Group Administration C-1

■ Message Retrieval Administration C-2

vi Issue 2 Dece mber 1995

Contents

Message Retrieval in Lodging Syst em s

without AUDI X C-2 Message Retrieval in Systems Shared with

AUDIX C-2

Retrieval from the AUDIX Application C-2 Retrieval from the Lodging Applica tio n C-2

Alternate Message Retrieval Metho d C -2

■ Voice Mail Administration C-3

■ Call Coverage Path C-4

■ Do-Not-Distu rb C - 5

■ Cut-to-Service C-5

Gradual Cut-to-Service C-5 One-Step Cut-to-Service C-6

■ Summary C-6

ABB Abbreviations ABB-1

GL Glossary GL-1

IN Index IN-1

Issue 2 December 1995 vii

Contents

viii Issue 2 December 1995

About This Document

INTUITY™ Integration with NEC® NEAX™ 2400 Switc h

contains installation and adm ini strat ion inst ructions for integrating a NEAX 2400 MCI switch wit h an INTUITY system. The document contains instruction s or information on the following t o p ics.

■ Switc h int egrat ion planning strat e g i es

■ Switch I nteg ration Device (SID) hardware installation instructions

■ Software installation instructions

■ NEAX 2400 ad m inist ra tio n instructions

■ Acceptance test procedures

■ Cut -to-Se rv i c e procedures

■ SID troubleshooting g ui d e

The d oc u m e n t contains inf orm ati on only for the NEAX switch integration with the INTUITY system. If you have another type of switch, r e fe r to the switch integration document for that switch.

Issue 2 December 1995 xi

Intended Audiences

This document is designed primarily for the on-site AT&T-certifie d services technician, t h e c ustom er’s t e c hnical p ersonnel, and the customer’s NEAX services technician. Use the document to install INTUITY system integration-required hardware and software, perform acceptance tests, and perform cut-to-service. The customer or the customers’ switch vendor should use the document when performing swit c h a d ministra tion tasks and other customer required tasks.

Secondary audiences include the AT&T personnel shown in the following list .

■ Field su pport

■ The Technical Service Center (TSC)

■ Provisioning project managers

■ The Sales a n d Technical Resource Center (STRC)

■ Helpline person nel

■ Factory assemble, load, and test (ALT) personnel

Ab out This Document

Prerequisite Skills or Knowledge

Typical readers should understand AT&T computer systems, switches, and hardware and software installation procedures. AT&T provides and recommends INTUITY system training for customers. Customers should be familiar with the NEAX switch or co ntact their switch vendor.

Document Organization

■ Chapter 1, "Introduction and Requirements for Integration", explains the

INT UITY c onfiguration and includes a component connectivit y diagram that shows you each c o mponent in the config uration. The chapter also contains a hardware and software com ponent c hecklist.

■ Chapter 2, "Switch Integration Device Basics", explain s th e b asic

components of the SID and how to use the sy stem chapter contains SID hardware comp o nent descriptions an d illustration s, menu, e d it, and ac tion form explanations, a n d p rovides b a sic h elp functions.

■ Chapter 3, "Switch Integration Pl anning", helps you plan, track, and record

the switch integrat ion. The chapter includes instructions for completing SID and switch integration worksheets that you use throughout the document as you complete the integration.

forms

or screens. The

xii Issue 2 Decem ber 1995

About This Document

■ Chapter 4, "Hardware Installation", describes the installation of the SID,

cables to the switch, and cables to the INTUITY system. This chapter only contains information for installing the hardware components re q uired for the integration.

■ Chapter 5, "Installing SID Software on the INTUITY System ", co ntains

instructions for installing the INTUITY system software required to integrate with the NEAX 2400 switch.

■ Chapter 6, "Administering the INTUITY System for the NEAX Integration",

contains instructions for administering an INTUITY system to integrate w i th the switch. The chapter includes instructions for setting the message waiting lamp parameters, setting the switch interface parameters, and associating the application and the swit ch interface.

■ Chapter 7, "NEAX 2400 Switch Administration", contains inform at ion a n d

instructions for administering a NEAX 2400 MCI switch to work with an INTUITY syste m.

■ Chapter 8, " Switch Integra tion Device Administration", contains information

and instructions for a d m ini sterin g the SID to work with the INTUITY system.

■ Chapter 9 , "Acceptance T ests", provides instructions for the switch

adm ini strat ion you must p erfo rm be f ore yo u c an continue wit h the acceptance tests.

■ Chapter 10, "Cut-to-Service", provides instructions for the switch

adm ini strat ion you must p erfo rm b e f ore you c a n c onti nue with cut-to-service.

■ App e ndix A, "Troubleshooting and Error Logs", provides troubleshooting

information to help you isola te a n d correct integration problems.

■ App endix B, "Using Views During Integration", provides information a b out

the SID real-time views of t he integration process.

■ Appendix C, " Switch Administration for INTUITY Lodging", provide s switch

administration procedures if you have INTUITY Lodging.

The d oc u m e n t also includes a list of c o mmon ab b reviat ions, a gl o s sary, an d an ind ex.

Issue 2 December 1995 xiii

How to Use this Document

This document provides additional information you need to know when integrating a NE AX switch with an INTUITY system. Use this document as additional inform at ion wit h the fol lowin g documents:

■

INTUITY MAP/5 Hardware Installation,

■

INTUITY MAP/40 Hardware Installation,

■

INTUITY MAP/100 Hardware Installation,

■

INTUITY Software Install ati on,

Do not pe rfor m any tasks in this document until you complete the required tasks in the installation documents.

Conventions Used

The followin g convent ions were used in this book:

■ Rounded boxes represent keyboard keys that you press.

Ab out This Document

585-310-146

585-310-138

585-310-139

585-310-140

For example, an instruction to p ress the enter key is shown as follows:

ENTER

Press .

■ Square boxes represent phone p a d keys that you press.

For example, an instruction to pr ess zero on the ph o ne p a d is shown as follows:

Press .

■ The word “enter” means to type a value an d p ress .

For example, an instruction to type y and press is show n as follows:

ENTER

Enter y to continue.

■ Commands and text you type or enter appear in bold .

■ Values, instructions, and prompts t ha t you see on the screen are shown as

follows:

Press any key to continue .

■ Variables that the system supplies or that you must supply are shown in

italics

. For example, an error message including one of your filenames is

shown as follows: The file

■ The sequence of menu opt ions tha t you must select to d isplay a specific

filename

is formatted incorrectly

screen is shown as follows:

xiv Issue 2 December 1995

About This Document

Begin at the Administrat ion m enu, and select the following sequence:

> Voice System Administ ratio n

In this example, y ou would firs t access the Administration menu. Then you would select the Voice System Administration option to display the Voice System Ad ministration menu. From that menu, you would select the Voice Equipment option to display the Voice Equipment screen. For information about how to select a menu option, see

> Voice Equipment

Issue 2 December 1995 xv

Ab out This Document

Trademarks and Service Marks

The followin g trademarked products may be mentioned in this book:

Product Name Company

5ESS™ Registered trademark of AT&T AT™ Trademark of Hayes Microcomputer Products, Inc. AUDIX® Registered trademark of AT&T BT-542B™ Trademark of BusLogic Inc. COMSPHERE® Registered trademark of AT&T Para dyne Corp. CONVERSANT® Voice Information System Registered trademark of AT&T DEFINITY® Registered trademark of AT&T Dterm™ Trademark of NEC Telephones, Inc. Equinox™ Trademark of Equinox Systems, Inc. INTUITY™ Trademark of AT&T MD110® Registered trademark of Ericsson, In c. MEGAPLEX™ Trademark of Equinox Systems, Inc. MEGAPORT™ Trademark of Equinox Systems, Inc. Meridian™ Trademark of Northern Telecom Limited Microcom Networking Protocol® Registered trademark of Microcom, Inc. NEAX™ Trademark of NEC Telephone, Inc. NEC® Registered trademark of NEC Telephones, Inc. Northern Tele com® Registered trademark of Northern Telecom Limited ORACLE™ Trademark of Oracle Corporatio n Paradyne® Registered trademark of AT&T Phillips® Registered trademark of Phillips Screw Company SL-1™ Trademark of Northern Telecom Limited TMI™ Trademark of Texas Micro Systems, Inc. UNIX® Registered trademark of UNIX Systems Laborato-

ries, Inc.

VT100™ Trademark of Digital Equipment Corporation

xvi Issue 2 December 1995

About This Document

Related Resources

In addition to this book, you may need to reference the followi ng books:

Title Order Number

INTUITY System Description INTUITY AUDIX Feature Descriptions INTUITY Documentation Guide Migration to the INTUITY System INTUITY New System Planning INTUITY MAP/5 Hardware Installation INTUITY MAP/5 Installation Checklist INTUITY MAP/40 Hardware Installation INTUITY MAP/40 Installati o n Ch ecklist INTUITY MAP/100 Hardware Installation INTUITY MAP/100 Installati on C hecklist INTUITY Software Installation INTUITY Integration with System 75 and DEFINITY Communications

System G1and G3 INTUITY Integration with System 85 and DEFINITY Communications

System G2 INTUITY Integration with 5ESS

585-310-211 585-310-212 585-310-540 585-310-602 585-310-603 585-310-146 585-310-147 585-310-138 585-310-141 585-310-139 585-310-137 585-310-140 585-310-214

585-310-215

585-310-219

INTUITY Integration with DMS-100 Integration with NEAX INTUITY AUDIX Digital Networking Administration AMIS Analog Networking INTUITY Intro Voice Response INTUITY Platform Administration and Mai nte nance INTUITY AUDIX Announcement Customization- American English INTUITY AUDIX Announcement Customization-

British English INTUITY AUDIX Announcement Customization- Latin Spanish

Issue 2 December 1995 xvii

585-310-220 585-310-216 585-310-533 585-300-512 585-310-716 585-310-534 585-310-535 585-310-536

585-310-537

Ab out This Document

Title Order Number

INTUITY AUDIX Announcement Customization- French Canadian AUDIX Administration and Data Acquisition Package A Portable Guide to Voice Messaging Voice Messaging Quick Reference Multiple Personal Greetings Q uic k Reference Voice Messaging Wallet Card Outcalling Quick Referenc e Voice Messaging Business Card Stickers Voice Messaging Subscriber Artwork Package

How to Make Comments About This Book

A reader comment card is behind the title page of this book. While we have tried to make this boo k fit your needs, we are interest ed in you r s uggestions for improving it and urge you to c o mplete an d retu rn a reader comment card.

If the reader comment card has been removed, send your c o m m ents to :

585-310-538 585-302-502 585-300-701 585-300-702 585-300-705 585-300-704 585-310-721 585-304-705 585-310-724

AT&T Product Documentation Development Department Room 22-2C11 11900 North Pecos Street Denver CO 80234-2703

Please include the title and order number of this book.

xviii Issue 2 December 1995

Introduction and Requirements for Integration

This chapter describes and defines requirements for the NEC NEAX 2400 MCI switch integration with an INTUI TY Messaging Sy ste m. The chapter includes diagrams and c hecklists that show the configuration for INTUITY Messaging System.

To create an integrated environment betwe en INTUITY Messaging System and an NEC NEAX 240 0 M CI switch, AT&T uses an electronic box called a Switch Integration Device (SID). The SID operates as a protocol converter b etween the switch and the INTUITY Messaging System , converting NEAX 2400 call information into Simplified Message Desk Interface (SMDI) format and sending the informat ion to the ap plicat ion. The SID does not restri ct any swi t c h features.

For the SID to perf o rm integrated call transacti ons, the switch must contain a Messa g e Cent er Inte rface (MCI) link. The MCI link provides an RS-232 connection between the NEAX 2400 and the SID. The NEAX 2400 sends c a ll informatio n to the SID through th e MCI link.

All channels reserved for the INTUIT Y Messaging System must be administered in a Uniform Call Distribut ion (UCD) group. The first ch annel in the UCD serves

forwarding

as the After admin is t ering t he switch, all covered and forwarded calls transfer to the first channel or central numb e r of the UCD group. If the first channel is busy, the system searches through the other members of the UCD group unt il the system finds an open channel. Figure 1-1 shows you an example of an incoming call and the hunting process.

or central number for INTUITY Messaging S y s t e m subscribers.

Issue 2 December 1995 1-1

Introduction and Requirements for Integration

Incoming call sent

1. to the 1st extension of the UCD Group. The extension is busy.

The call Hunts

2. to the next extension which is also busy.

The call ﬁnds an

3. open extension. The call is completed using the open extension.

BUSY

Figure 1-1 UCD Gr oup Hun ting Process

By adm in isteri n g the UCD group, you enable the switch to s up port the following features.

5001

OPEN

5002

5003

Completed Call

5004

■ Calling party informat ion fo r incomin g calls

■ Call forward to a personal extension

■ Set and cancel message waiting indications

Subscribers also use the UCD central number to access the INTUITY Messaging System.

Before you connect the NEAX 2400 MCI to the SID and the INTUITY System, confirm tha t you have all required hardware and software integration components. This chapter provides you with hardware and software diagrams, checklists, and explanations. Use the inf ormation to confirm that you have all required integration components.

1-2 Issue 2 December 1995

Safety Considerations

CAUTION:

Electrostatic discharge dam a ges electronic eq uipment. Do not touch any electronic component until you properly ground yourself.

To prevent damage to the equipment and yourself, follow these precaut ions:

■ Familiarize yourself with the procedures necessary to prevent electrostatic

damage to equipment.

■ Shut off all power a nd remove all c ables from equipment.

■ Properly ground a work mat and wrist strap.

■ Place the equipment on the work mat.

■ Place the grounded wrist strap on your bare wrist. The wrist strap must

contact your bare skin directly. clothes.

Safety Considerat ions

Do not

wear the wrist strap over your

Factory Assembled Systems

The factory performs assembly, load, and test (ALT) processes for most of t he INTUITY hardware and software b efore shipping the system to the site. Use the information in this chapter to con firm that the s ystem c onta ins the hardware and software for your configuration.

After checking the installed hardware and software, perform all tasks not completed during ALT, such as connecting the voice and data lines, setting up and ca b ling the peripherals, and installing th e switc h c o m munications software. Use one of the following checklists to make sure you comp l e te all n ec e ssary tasks:

■

INTUITY MAP/5 Installation Checklist,

■

INTUITY MAP/40 Installation Checklist,

■

INTUITY MAP/100 Installation Checklist,

585-310-147

585-310-137

585-310-141

Issue 2 December 1995 1-3

Introduction and Requirements for Integration

Determining the Placement of the SID

The Switch Integration Device (SID) and the MAP/5, MAP/40, or MAP/100

local

represent enough together so the RS-232 cable supplied with the SID can connect to the com p u t er. Durin g installation, the AT&T technician will place the SID and the MAP in the location specified by the customer.

For the link between the MCI port and the INTUI TY System, AT&T uses an Electronic Ind ustries Ass o c iation (EIA) RS-232-C serial data electrical int erface. AT&T supplies an EIA standard RS-232 cable with a 25-pin connector. You cannot directly connect the cable t o th e switch. Th e MCI port on the backplane of the switch has a 25-pair connector. AT& T supplies the 25-pair to 25-pin adapt or required to connect the RS-232 cable to the backplane of the switch. The customer or the switc h vendor representative m ust connect the adaptor to the switch. AT&T assumes responsibility only for the RS-232 cable that c o nnects to the SID.

If th e distance from the switc h to the SID is longer than the RS-232 ca ble reaches, you, the customer, must supply a cable that attaches between the AT&T supplied cable and the NEAX 2400 MCI port adaptor. Use a cable that meets the EIA RS-232 standards, including the 50 feet maximum cable length. Failure to meet EIA communication standards may cause dat a transmission errors. If you cannot reach the switch wit h the 50 fee t maximu m ca b le length, you, the customer, must determine and engineer a method of connecting the SID and the switch, such as using a limited-dist ance modem. AT&T does not recommend any particular methods.

devices. Place the SID and the MAP in the same area an d cl ose

1-4 Issue 2 December 1995

System Configuration

The Intuit y system connects to the NEAX switc h throug h a Switch Integration Device (SID). Figure 1-2 shows you the connections between an Intuity system and a NEAX switch throu g h the mult i-port serial card. Figure 1-3 shows you the connections between an Intuity system on a MAP/5 platfo rm and a NEAX switc h through COM 1.

Digital

information

link

(MCI link)

Multi-port

serial card

Modular

cable

RS-232

6-25 pin

adapter

RS-232

cable

SID

Demarcation

Null cable

(shipped

with SID)

point

Customer-

provided

connection

to NEAX

System Configuration

NEAX 2400

switch

Analog

(voice) link

IVC6

Modular

cable

PA-16LCQ

analog port

Figure 1-2 Connections through the Multiport Serial Card for an Intuity Integration with

a NEAX Switch

Issue 2 December 1995 1-5

Introduction and Requirements for Integration

Figure 1-3 Connections thro ugh the COM 1 Serial Port for an Intuity Integr ation with a

NEAX Switch (MAP/5 only)

1-6 Issue 2 December 1995

System Configuration

Intuity System Required Hardware

Table 1-1 lists the hardware component s r e q uired on the Intuity system for the NEAX inte g ra tio n.

Table 1-1. Intuity System Hardware Components Required for the Integration

Component Description

MAP/5, MAP/40, or MAP/100

IVC6 cards Integrated Voice Processing (IVC6)

Multiport serial port card

Hardware platform that operates the Intuity system software

cards used for voice port connections. May have a maximum of 11 cards. Includes any of the following hardware:

885A adaptors and c a b les X 25-ft. modular cords with 6- p in to 25-pin

adapters Two hi gh d ensit y ca bles, RJ21X, with a

356B adapter for T/R distribution Equinox multiport card provides multiple

serial ports for adjunct component connections. On the MAP/40 and MAP/ 100, the COM ports are occupied by other co mponent s and the Equinox card must be used for t he SID connection. On the MAP/5, the COM1 port can be used for the SID connect ion.

AT&T

Supplied

Customer Supplied

MAP5 only: RS -232 ca b le (DB-25)

Equinox connection only: RS -232 ca b le with 6-pin to 25-pin adapter

For a COM1 connection on the MAP / 5, an RS-232 cable, DB-25, is required to connect the SID to the Intuity system. The c ab l e includes a 25-pin to 9-pin adapter (DB-9).

For a connection to the Equinox multiport serial card, an RS-232 cable with a 6-pin to 25-pin adapter is required.

Issue 2 December 1995 1-7

Introduction and Requirements for Integration

Switch Integration Device Required Hardware

Table 1-1 lists the required SID components for the integration.

Table 1-2. Sw itch Integration Device Hardware Com pon ents Requir ed for the

Integration

AT&T

Component Description

S ID AT & T Swi tch Integration Device,

Release 2 Null Cab le Used for connection to SID X Y-Cable Used for connection from Null cab le to

customer A25B Cable A25B Cable 25-pair Amphenol female-to-female cable

used to connect Y-Cable and NEA X port

cable or MCI cable MCI Cable Cable that connects from the NEAX MCI

digital port to the A25B cable

NOTE:

AT&T only assumes responsibility for connecting the Null cable and the Y-cable to the SID. All remaining connections must b e perform e d by the customer or the customer’s switch technicia n.

Supplied

Customer Supplied

1-8 Issue 2 December 1995

NEC NEAX 2400 MCI Hardware

The customer must provide the correct switch and related components as described in Table 1-3. All required items should be available and configured bef ore an AT&T technician arrives to install the INTUITY system . The INTUITY system inte g rates only with the NEC NEAX 2400 switc h and related co m ponent s described in Table 1-3

Table 1-3. NEAX Switch Required Componen ts

System Configuration

Component Description

NEAX 2400 MCI Switch

■ Models UMG and MMG with software

level 4000 or greater with support for the MCI link

■ Models SIM and IMG with software

level 5200 or greater with support for the MCI link

■ The switch must have the 5200

Feature Application Flop p y Disk software installed. After installing th e software, re b oot the switch.

MCI Digital Port Configure an I/O port, for example

PA-IO02, as the MCI link

PA-16LCQ analog ports

PA-16LCQ recommended because it can be programmed to provide loop current disconnect. An analog port is req uired for each voice port. An analog port is also needed for the internal modem on the SID.

AT&T

Supplied

Customer Supplied

Issue 2 December 1995 1-9

Introduction and Requirements for Integration

In addition to the hardware and software listed in Table 1-3, you must provide the following adm ini strat ion on the NEAX 2400.

■ Program the PA-16LCQ analog p orts to p rovide an adequate loop current

wink

disconnect, or

. The PA-16LCQ card provides a default value of approximately 128ms wink. The wink can be increased to approximately 448ms with a firmware u pgrade from NEC. Without the up grade an d the increase, two item s occur:

— Call hol ding time s increase substantially b ecause the d e f aul t

disconnect time is lower than the minimu m time r equired by the INTUITY System.

— Call answer me ssages end wit h a reorder tone of a pproximately

one second.

■ Set the recall timer on the NEAX switch to an amount of time longer than

the ring-no-answer time. If you do not, calls blind transf erred to subscribers administ ered for INTUITY System channel.

■ Administer the INTUITY System to transfer calls to a station other than an

act ual attend ant c o nsole, for example a d igita l telephone c a pa bl e of displaying calling party information. The N EAX 2400 switch does not allow stations to transfer calls to an attendant console.

forward on ring-no-answer

recall bac k to the

1-10 I ssue 2 December 1995

Switch Integration Device Basics

Before you attempt to operate and administer the Switch Integration Device (S ID) and integrate an NEC NEAX 2400 MCI switch with an INTUITY System, you need to understan d the hardware componen ts of the SID and how to use the device. The information in this chapter explains the basic c omponents of the SID and

forms

how to use the system

or screens.

The chapter covers the following topics.

■ SID hardware component descriptions

■ SID hardware component illustrations

■ Menu forms

■ Edit forms

■ Actions forms

■ Help functions

Read the information in this ch a p t er to understand the SID hardware and software.

Issue 2 December 1995 2-1

Switch Integrat ion Device Ba sics

The Switch Integration Device Hardware

Before you use the SID, you need to understand each hardware component. Read the descriptions below of each comp onent and refer to Figure 2-1. to locate the component.

Front Panel

LCD displa y A two-line, 40-character, backlighted LCD display

screen used to show all menus and information on the SID.

Diagnostic l ights LED lights used to indicate and trace possible

problems in the SID. The LEDs help to determine if problems exist in the SID, the link to the P BX, the link to the INTUI TY Syst em, or an y co mbination of the different links or systems. The Status LED lights when you power on the SID.

Keypad A 19-key, membrane-style keypad used to select

menu items, enter inf orm ati on, a nd p erfo rm all administration on the SID. The keys include ten numbered keys (0-9), four directional arrow keys, a pound sign ( )key, a star key ( ), a Function key, a Mode key, and an Enter key. Chapt er 8, "Switch Integration Device Administratio n", of this document contains tables that show the function of each key, if different than marked.

Rear Panel

Power switch The tog gle switch used to turn the SID on and off. Power cord outlet The male out let where you pl u g in the power cord

Link A and Link B Two RS-232 ports used to connect the SID to the PBX

Mod e m p or t The SID co nt ains an internal modem used for

Continue to the next section, “Using the S ID Software,” fo r a n ex planation of how to use the SID di splays and me nus.

2-2 Issue 2 December 1995

shipped with the SID.

and the INTUITY System. Chapter 4, "Hardware Installation", of this document explains the proper connections for the two p orts. (Detail 25 pin)

diagnostic and software upgrade purposes. Use the modem port to connect the SID’s mod e m to an analog line.

The Switch Integration Device Hardware

ABC DEF

1 2 3

GHI JKL MNO

4 5 6

PRS TUV WXY

7 8 9

# 0

KEYPAD

25 Pin 25 Pin

Diag Net B Net A Line B Line AModem

LCD DISPLAY

Power Switch

Power

Cord Outlet (Male)

VM PBX COM APP

Status

115-230V AC

50/60 Hz

DIAGNOSTIC

LIGHTS

(Fan Outlet)

Func Mode

Enter

Figure 2-1. Top: SID Front Panel Bottom: SID Back Panel

Link A Link B

Issue 2 December 1995 2-3

Switch Integrat ion Device Ba sics

The Switch Integration Device Software

The SID c ontains software that allows you to perform installation, configuration, and diagnostic tasks by using the keypad and the LCD screen. A s you administer the SID, you use three types of forms or screen displays. Each type of form has a specific task.

■ Menu Forms — used to select one of several opti ons.

■ Edit Form s — u se d to en t er in format ion int o the SID’s configuration.

■ Action For ms — used to perform an action, view event logs, or monitor the

sys tem.

This section contains descriptions and examples of each form a nd provides you with instructions f or using the forms. You also can find tables that show you valid key actions for each form.

Menu Form s

Menu forms allow you to select options by pressing a key. You can select another menu, an e d it form, or an ac t ion fo rm . The menu forms allow you to move between im portant forms by pressing only a few keys. Figure 2-2. shows you the MCI User Interface Main Menu.

NEC 1-View 2-Utils 3-System

4-Setup 5-Logs

Figure 2-2. The MCI User Interface Main Menu

A menu form contains two items: Name You can find the menu name in the up p er left hand corner

of the LCD display. Use the name as a reference item .

List of options Menus show you diffe rent options. Each o pti on has a

number and a label. Not all menus contain the same number of options. To select an option from a menu, press the op tio n nu m b er o n the keypad. The SID clears the current form from the LCD display and places the form you selected on the display. The label you selected appears as the name of the form.

2-4 Issue 2 December 1995

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