AT&T 1872 User Manual
2
User's Manual for
Two-Line Digital
Answering System Telephone
with Speakerphone 1872
Fold open this paper for information about this
telephone's installation and operation. Please
read Part 1 — Important Product Information,
included in this package.
© Copyright 1998 Philips Consumer Communications L.P. All rights reserved.
Printed in Mexico. Issue 1AT&T
Part 2
848229506
INSTALLATION
Open battery
compartment.
Install 4 AA batteries.
Remove the base.
SETTING UP THE SYSTEM
1 Install the batteries.
a Turn the unit upside down.
b Lift the base of f the phone by pushing
in on the triangle at the center of the
large end of the base.
c Swing open the battery compartment
door by pressing the tab.
d Insert 4 new AA batteries.
e Close the battery compartment door.
Leave the base off.
2 Set the Dial Mode switch.
Set the switch to TT (touch tone) or DP
(dial pulse) according to your telephone
service.
TABLE/DESK INSTALLATION
1 Connect line cord(s) to the telephone.
• For two-line jack — Use only the
7-foot line cord with the clear modular plugs. Plug one end into the jack
labeled L1 OR L1/L2 on the bottom
of the phone.
• For two separate jacks — Use both
7-foot line cords. Insert one end of
the cord with the blue plugs into the
jack labeled L1 OR L1/L2 on the
bottom of the telephone. Insert one
end of the cord with the clear plugs
into the jack labeled L2.
2 Attach the base.
Place the cord(s) you have attached to
the telephone in the channel on the
underside of the phone. Turn the base
so the larger end is toward the top of the
phone.
Reattach the base by inserting the
bottom tabs into the slots indicated. The
cord(s) should go beneath the base and
reappear on the other side. Push in on
the triangle at the top center of the base
to lock it into place. The telephone
should sit flat during use.
3 Connect the handset to the telephone.
Plug the coiled cord into the handset jack
on the side of the phone. Plug the other
end into the handset and hang up.
4 Connect the line cord(s) to your
modular jack(s).
• For two-line jack — Plug the free end
of the line cord into the jack.
• For two separate jacks — Plug the
free blue plug into the modular jack
for Line 1. Plug the free clear plug
into the jack for Line 2.
5 Plug the system into a standard
electrical outlet not controlled by a
wall switch.
6 Wait for the system to initialize.
When the system is first connected to
power, all the indicator lights flash.
Then the system counts down from 17
to 0 in the message window.
7 Check for dial tone.
Press L, then press l, and listen
for a dial tone on each line. Press K
to turn the speakerphone off. If either
line lacks a dial tone, see "In Case of
Difficulty" in this manual.
8 Confirm line numbers.
Press L and dial one of your telephone numbers. If you hear a busy signal, this is the number for Line 1. If it
rings, it’s the number for Line 2.
INSTALLATION
Place line cord in channel.
Set the Dial Mode switch.
Connect the line
cord, as described
in instructions.
Reverse the handset tab.
WALL MOUNTING INSTALLATION
1 Connect line cord(s) to the telephone.
See Step 1 in Table/Desk Installation.
Two-line jack — Use the 8-inch line
cord, and plug into the jack labeled
L1 OR L1/L2 on the bottom of the
phone.
Two separate jacks — Use the 8-inch
line cord, and the 7-foot line cord with
blue plugs.
2 Attach the base.
See Step 2 in Table/Desk Installation.
3 Reverse the handset tab.
Hold down the switchhook and slide the
tab up and out of its slot. Turn the tab
so the curved end is up, and insert it back
in the slot.
4 Connect the line cord(s) to the
modular jack(s), and mount the phone
on the wall.
Two-line jack — Plug the free end of
the 8-inch cord into the wall jack.
T wo separate jacks — Plug the free end
of the 8-inch cord into the jack where
the phone is to be mounted, and plug the
free end of the 7-foot cord into the other
jack.
Place the phone on the wall jack
mounting studs and pull down until it
is held securely.
5 Connect the handset to the telephone.
Plug the coiled cord into the handset jack
on the side of the phone. Plug the other
end into the handset and hang up.
6 Follow Steps 5-8 in Table/Desk
Installation.
SETTING THE CLOCK
The clock records the day and time each
message is received.
1 Press C. You hear a day.
2 Press a number button (1 to 7) to choose
the current day (Sunday - Saturday).
3 Press C. You hear a time.
4 Use the number buttons to enter the
correct time.
5 Press * for AM or # for PM.
6 Press C. If you have entered a valid
time, you hear the new day and time. If
you hear five rapid beeps, repeat Steps
1-6.
SELECTABLE DIAL INFORMATION
This telephone has a push button dial
which will work with tone or dial pulse
(rotary) service. Even when set to dial
pulse service, the phone can be switched
temporarily to tone, for access to some
tone-activated computer systems.
IN CASE OF DIFFICULTY
If you have difficulty operating this phone,
try the suggestions below. If you still have
trouble, call 1 800-722-9125.
NO DIAL TONE
❥ Make sure all plugs are connected
properly. Inspect the line cord connections
at the modular jack and at the telephone.
Also inspect the coiled handset cord connection at both ends.
❥ Unplug the telephone and connect it
to another modular jack.
CALL CANNOT BE DIALED,
OR IS DIALED SLOWLY
See “Setting Up the System” in Installation to set the Dial Mode switch. If you
have pulse dialing service you cannot dial
numbers with the switch set to TT (touch
tone). Set the switch to DP (dial pulse),
then hang up and dial again.
PROBLEMS WITH MESSAGE WINDOW
OR INDICATOR LIGHTS
Make sure all plugs are connected
properly. Inspect the line cord connections
at the modular jack and at the telephone.
Make sure the power cord is securely
plugged into an electrical outlet not
controlled by a wall switch.
TELEPHONE DOES NOT RING
❥ Make sure the Ringer Volume switch
for the silent line is set to LO or HI.
❥ If there are several other telephones
on the same line, try disconnecting some
of the other telephones. Having too many
telephones connected can also create
problems such as low ringer volume, or
impaired sound quality during calls.
LOW BATTERY LIGHT IS ON
❥ Make sure the batteries are installed
correctly.
❥ If the light remains on, replace all 4
batteries with new batteries.
L1 or L2 ON/OFF LIGHT
FLASHES RAPIDLY
If both lights are flashing, then memory
may be full. See “When Memory is Full.”
If one or the other light is flashing, the
flashing line might be set to Announce
Only , and no announcement is recorded for
that line. If you recorded an announcement for AO, it might have been lost in a
power failure. Try recording a new announcement for AO, or switch to a different announcement. See “Recording an
Announcement.”
SYSTEM DOES NOT DISCONNECT
WHEN YOU ANSWER FROM
ANOTHER TELEPHONE
The answering system will not always disconnect if you answer the call from another
phone at the same time that the system
answers. To stop the answering system,
press S, or quickly press and release
the switchhook on the phone you are using.
TIME AND DAY FLASH
IN MESSAGE WINDOW
If the clock stops running because of a
power failure, the time and day flash in the
Message Window to indicate that the clock
should be reset. See “Setting the Clock.”
SYSTEM DOES NOT RESPOND TO
REMOTE COMMANDS
❥ If power failed when the backup
batteries were missing, or battery power
was low, the Remote Access Code might
have returned to its factory setting. See
“Remote Access Code.”
❥ If you are using dial buttons to enter
remote commands, make sure you are calling from a touch tone phone. When you
dial a number, you should hear tones; if
you hear clicks instead, the phone is not
using touch tone service.
❥ Some telephones transmit only one
brief tone each time you press a number.
If you are using one of these telephones,
the answering system might not detect the
Remote Access Code while the announcement is playing. Wait until the announcement is over and enter the code again.
❥ There might be noise interference on
the phone line you are using. Press firmly
on the number buttons.
❥ Make sure you are entering the
Remote Access Code correctly.
❥ If you are using voice-activated
commands, make sure you are responding
to the prompts in a clear, audible voice.
MESSAGES ARE INCOMPLETE
❥ The system can accept messages up
to 4 minutes long. If a caller leaves a very
long message, part of it might be lost when
the system disconnects the call after 4
minutes.
❥ If the caller pauses for more than 7
seconds, the system stops recording and
disconnects the call.
❥ If the system’s memory fills up
during a message, the system stops
recording and disconnects the call.
LINE DOES NOT ANSWER AFTER
CORRECT NUMBER OF RINGS
❥ Make sure the ON/OFF light for that
line is on. See “Setting the System to
Answer Calls.”
❥ If the T oll Saver feature is on, the number of rings changes from 4 to 2 or from 6
to 4 if a new message has been recorded in
any of the mailboxes. See “Toll Saver.”
OTHER PROBLEMS
Make sure you have followed all the
instructions in this manual. If you cannot
correct the problem, press the reset button.
1 Remove the directory card and its cover.
You will see the reset button.
2 The button is recessed. Use the end of a
paper clip to press the reset button.
If there is a problem with the system, pressing the reset button will reset the system,
and might delete any messages as well as
your announcements. Follow the instructions in this manual to record a new announcement.
If there is no problem with the system,
pressing the reset button will have no
effect.
ANSWERING SYSTEM OPERATION
Away From Home
You can use many answering system
features when you are away from home.
T o protect your privacy , most features can
only be used after you enter a 3-digit
Remote Access Code. Enter commands
using the keys on any touch tone phone,
or by using Voice Activated Commands.
CONNECT WITH
THE ANSWERING SYSTEM
1 Dial your telephone number.
2 While the system is playing your
announcement, enter your Remote
Access Code. The system announces the
number of messages in each mailbox,
and beeps twice to indicate it is ready to
accept a command.
PLAYING YOUR MESSAGES
After the two beep signal you can:
• Wait four seconds or press 7 to play
all of your messages.
• Press 6 to play only new messages.
• Press the number of a line or mailbox
(1-4) and then 7 to play all of the
messages from that line or mailbox.
• Press the number of a line or mailbox
(1-4) and then 6 to play only new
messages from that line or mailbox.
SAVE MESSAGES
The system automatically saves messages
after playback.
DELETE MESSAGES
To delete only selected messages, press
3 while that message is playing.
To delete all messages for all lines and
mailboxes, press 03. You’ll hear
“Messages deleted.”
To delete all messages for a particular
line or mailbox, press the number of the
line or mailbox (1-4) and then press 3.
You’ll hear “Messages deleted.”
NOTE: If you try to delete a group of
messages that includes new messages, the
system beeps five times and doesn’t delete
any messages.
REPEAT
To repeat an entire message, press 2
while that message is playing.
To repeat part of a message, hold down
2. To resume playing, release 2.
FORWARD
T o skip an entire message, press 5 while
that message is playing.
To skip part of a message, hold down 5.
Release 5 to resume playing.
STOP
Press # to stop message playback.
RECORDING A MEMO
After listening to your messages, you can
record a memo to be played back later.
1 Press the number of a line or mailbox
(1-4) and then *.
2 Begin speaking after the beep.
3 Press # when you are done.
CHANGING ANNOUNCEMENTS
You can re-record any of the announcements currently in use by any
line or mailbox.
1 Contact the answering system.
2 After two beeps press a number key
(1-4) to select a line or mailbox, then
press 4*. The system beeps and begins
recording.
3 Speak into the telephone in a normal tone
of voice.
4 Press # when you are finished. The
system beeps once and plays the new
announcement.
To review your announcement, press a
number key (1-4) to select a line or mailbox. Press 41 after the two beeps to play
your announcement.
NOTE: If announcement is being used by
both lines, re-r ecording the announcement
will change the announcement heard on
both lines.
TURNING THE SYSTEM OFF
After the two beep signal:
• Press 188 to turn off Line 1.
• Press 288 to turn off Line 2.
• Press 88 to turn off both lines.
TURNING THE SYSTEM ON
If you forgot to turn on the system before
leaving home, you can do so from a
touch-tone phone using your Remote
Access Code.
1 Dial your phone number and wait for ten
rings. The system answers and beeps
twice. (No announcement will play.)
2 Press 00 to turn on both lines, or 01
toturn on only Line 1, or 02 to turn on
only Line 2.
NOTE: If you press 0 and hear five rapid
beeps, then either memory is full or
Announcement AO is selected and no
announcement is recorded.
CHANGING THE
REMOTE ACCESS CODE REMOTELY
1 Access the system using the current
Remote Access Code.
2 After the two-beep signal, press 99.
You hear “Enter new code”
3 Enter your new Remote Access Code.
4 If a valid code is entered, the system
announces the new Remote Access Code
and beeps twice.
5 If an invalid code is entered, you hear
five rapid beeps followed by two beeps.
Repeat steps 2 and 3.
VOICE HELP MENU
This feature allows you to use the system
from a remote location when you cannot
remember the touch-tone commands. You
need only to remember your Remote
Access Code and the system will prompt
you for commands. After listening to your
messages you hear “End of messages.” The
system then lists several command
prompts. When you hear the command you
want to use, press the corresponding buttons.
MEMORY FULL/NO ANNOUNCEMENT
If the system is off, memory is full, or your
AO message is lost due to a power or
battery failure, the system will answer
after ten rings and present two beeps
instead of your announcement.
To set your system to record messages
and answer calls:
1 Enter your Remote Access Code after the
two-beep signal.
2 Listen to any messages and delete some
or all of them.
3 Press 141 or 241 to review the
Line 1 or Line 2 announcement. If there
is no announcement, press 14* to
record an announcement on Line 1 or
24* to record on Line 2.
4 Press 00 to make sure the system is on
before you hang up.
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