AT&T 1718 User Manual

REVISED 1/15/01
1
1718 Digital Answering System
Fold open this manual for information about this product’s installation and operation. Please also read Part 1 – Important Product
Information.
USER’S MANUAL
Part 2
© 2001 Advanced American Telephones. All rights reserved.
Printed in China. 850005063 Issue 1AT&T 01/01
INSTALLATION
Before Y ou Install
Choose a location for the answering system near a modular telephone jack and a standard electrical outlet not controlled by a wall switch.
NOTE: If you do not want to connect a telephone, skip Step 2.
1 Connect the
telephone line cord.
Use only the power cord supplied with this product. If you need a replacement, call 1 800 222–3111. Input: 120 V, 60 Hz. Output: 6V AC, 350 mA.
Standard
Electrical
Outlet
2 Connect the
telephone (optional).
Turn System On/Off
Before proceeding to set up featur es, press O to turn the system on. To turn the system off, press O again.
Strain-relief tab
3 Connect the
power cord.
Modular Telephone Jack
1
FEATURE SETUP
Feature Setup
1 To enter Feature Setup mode, press
and hold S until the system announces “Number of rings.
2 Press and release S until the
system announces the feature you want to set.
3 Press and release or
until the system announces the setting you want. Refer to the Feature Summary for options.
Feature Summary
Feature/System Announces Options
Announce Select Choose from Announcement A or Announce Only. “Selected announcement is...” • Select “Announcement A” when you want the
system to record callers’ messages. Select “Announce Only” when you want the system to play an announcement and then hang up.
• If you select “Announcement A” and do not record an announcement, the system plays a pre-recorded announcement: “Hello. Please leave a message
after the tone.”
• If you select “Announce Only” and do not record an announcement, the system will answer after 10 rings and announce “No announcement.
See “Record Your Announcement” under OPERATION for recording instructions.
4 Press and release S to set up the
next feature listed on the Feature Summary
— OR —
Press and release P to exit Feature Setup.
The new settings will be saved.
Ring Select Choose how many times the line will ring before the
system answers a call.
“Number of rings is...” • Set for 2 to 7 rings, or choose Toll Saver 2/4 or Toll
Saver 4/6.
• When set to Toll Saver 2/4, the system answers after four rings when you have no new messages and after two rings when you do. Toll Saver 4/6 causes the system to answer after six rings when you have no new messages and after four rings when you do.
2
FEATURE SETUP
Feature Summary (cont’d)
Feature/System Announces Options
Remote Access Code Change the Remote Access Code to any three digit
number from 500 to 999.
“Remote Code is...” • The Remote Access Code, preset to 500, allows
you to access many features of this answering system remotely from a touch tone phone.
• The system will prompt you to repeat Steps 2 and 3 of Feature Setup until you have set all three digits.
Announcement Monitor Choose ON to hear the announcement when your
system answers a call. Choose OFF to have it silent on your end. (Your caller will still hear the announcement.)
NOTE: Volume must be set to a level you can hear to use Announcement Monitor.
Number Announce When this feature is on, the system will announce
(Please see NOTE below.)
the caller’s telephone number between the second and third rings.
NOTE: When the Number Announce feature is on and Ring Select is set for two rings, the unit will answer after three rings to allow enough time for the system to announce the caller’s telephone number.
Store Number When this feature is on, the system announces the
(Please see NOTE below.)
caller’s telephone number when it plays back a message.
Accept Blocked Calls Choose ON to have the system accept all calls.
(Please see NOTE below.)
Choose OFF to have the system respond to “blocked” calls with the pre-recorded announcement, “We’re
sorry, blocked calls to this number cannot be accepted,” and hang up without recording a message.
Audible Message Alert When this feature is on, the system beeps every 15
seconds when you have new messages.
NOTE: For this feature to work, you must subscribe to Caller Identification service from your telephone service provider. There is a fee for this service, and it may not be available in all areas.
3
OPERATION
Set the Clock
You must set the clock once so that the system announces the correct day and time with your messages. After this, if you subscribe to Caller ID, the system will automatically reset the clock each time new call information is received. (There is a fee for Caller ID service, and it may not be available in all areas.)
Press P to exit at any time while setting the clock.
1 Press and hold C until the default
day is announced.
2 To change the day setting, hold down
or until the correct day is announced. Then release the button.
3 Press and release C. The current
hour setting is announced.
4 Repeat Steps 2 and 3 to set the hours,
minutes, and year.
5 The new day, time, and year are
announced.
To check the clock, press and release C.
NOTE: In the event of a power failure, see the instructions on the bottom of the unit to reset the clock.
Record Y our Announcement
Before using this answering system, you should record the announcement (up to three minutes long) that callers will hear when the system answers a call.
Callers can skip the announcement by pressing #.
1 Press and hold . When the
system beeps, speak toward the microphone normally, from about nine inches away.
2 T o stop r ecording, release .
The system automatically plays back your announcement.
To review your announcement, press and release .
Call Screening/Intercept
Set the system to answer calls, and set the volume control so you can hear the caller’s message. If you choose not to hear the caller’s message, adjust the volume to the lowest setting.
NOTE: If you listen to messages or change feature settings, the volume will automatically adjust to an audible level. You will need to reset the volume to the lowest setting.
If you decide to speak with the caller, lift the handset of any telephone on the same line. The system stops recording and resets to answer calls. If the system doesn’t disconnect immediately, press and release the telephone switchhook.
Record a Memo
You can record a memo up to three minutes long to be stored as an incoming message.
1 Press and hold . When
the system beeps, speak toward the microphone.
2 To stop recording, release . 3 T o pla y the memo, press P.
Memory Monitor
You can determine the system’s remaining recording time.
1 If the system is on, press O to
turn the system off.
2 Press O again to turn the system
on. The system announces the remaining recording time in minutes. (If there is less than five minutes remaining, the system announces,
“The machine is on. Less than five minutes to record.”)
NOTE: To erase your announcement and return to the pre-recorded announcement, press D while your announcement is playing.
4
OPERATION
Listen To, Save & Delete Messages
The system automatically saves your messages until you delete them. You can store approximately 19 minutes of messages, memos, and announcements (up to a maximum of 100 messages).
Before playing each message, the system announces the day and time the message was received. If Store
To operate the system, follow the instructions below. “Press” means pr ess and quickly release the button. “Hold” means hold the button down until you hear the system respond.
Off when system is off. System will not answer calls.
Number is set to on, the system also announces the caller’s telephone number (see “Store Number” under FEATURE SETUP). After playing the last message, the system announces “End of messages.
You cannot delete a message until it’s been reviewed; deleted messages cannot be recovered.
On steadily when system is on with no new messages.
Blinks once for each new message (up to nine).
Flashes quickly when memory is full. (Delete messages to make room for new messages.)
Press to turn the system on
or off.
Press to repeat all or part of a message.
Press during time/day announcement to repeat previous message.
Hold to play at half speed.
Press to play
only new
messages. Hold to play
all messages. Press again to
stop playback.
Press to adjust
volume. System beeps three times at
highest or
lowest setting.
Press to delete
the message
that’s playing.
Hold to delete
all messages.
Press to
skip all or
part of a
message.
Hold to
play twice
as fast.
5
REMOTE OPERATION
Connect with the Answering System
You can access many features remotely from a touch tone phone.
1 Dial your telephone number. 2 When the system answers, enter your
three-digit Remote Access Code during or after the announcement. The system announces the number of messages, then begins message playback. If the announcement continues to play after
Remote Access Commands
Function Command
Voice help menu Press 5. Play all messages After the two beeps, wait four seconds for system to
automatically play back all messages, or press 1.
entering your code, wait for the announcement to end or press # to stop the announcement, then re-enter the code.
3 To use a remote access command
(below), press 5 during message playback and wait for the two-beep signal.
4 Enter a remote access command.
Play new messages Press 2.
Repeat a message Press 4 while the message is playing. Skip a message Press 6 while the message is playing. Stop message playback Press 5. Save message Hang up. Delete message Press and release 3 while the message is playing. Delete all messages After you have listened to all messages and heard
the two beeps, press 3 3.
Record announcement Press * 7; after beep, record announcement, press
5 to stop. System plays back announcement.
Review announcement Press 7. Record memo Press #; speak after beep; press 5 to exit. Set the Clock Press * 8. Follow prompts to set day, time, and y ear. Turn system off Press * 0. Turn system on When system is off, it answers after 10 rings,
announces “The machine is off,” then beeps twice. Press * 0.
Memory full When the memory is full, the system answers after
10 rings, announces “Memory is full,” then beeps twice. Enter your Remote Access Code and delete some or all messages. Press * 0 to make sure system is on before hanging up.
End remote access call Press * 9. The system announces “The machine
will now hang up,” and disconnects the call.
6
IN CASE OF DIFFICULTY
If you have difficulty operating this product, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 800 222–3111. Please retain your
receipt as your proof of purchase.
Messages Are Incomplete
• The system can accept messages up to three minutes long. If a caller leaves a very long message, part of it might be lost when the system disconnects the call after three minutes.
• If the caller pauses for more than seven seconds, the system stops recording and disconnects the call.
• If the system’s memory fills up during a message, the system stops recording and disconnects the call.
System Does Not Answer After Correct Number of Rings
• If the Toll Saver feature is on, the number of rings changes from four to two, or six to four, when you have new messages waiting.
• In some cases, the system might be affected by the ringing system used by the local telephone company.
• If the system’s memory is full or the system is off, the system answers after 10 rings.
System Will Not Record Messages
When memory is full, saved messages must be deleted before new messages can be recorded.
Incoming Messages are Not Heard During Recording
Press VOLUME + until volume is at desired level.
System Does Not Respond To Remote Commands
• Make sure you are calling from a touch tone phone. When you dial a number, you should hear tones. If you hear clicks instead, the phone is not a touch tone telephone.
• The answering system may not detect the Remote Access Code while your announcement is playing. Try waiting until the announcement is over before entering the code.
• There may be noise interference on the phone line you are using. Press dial buttons firmly.
• Make sure you are entering your Remote Access Code correctly.
• You might be calling from a phone that sends tones too short for your answering system to detect.
• If there are many messages recorded, the system may take longer than usual to respond.
Power Failure Recovery
If the system is disconnected from AC power it will not operate. Your announcement and messages are retained in memory during a power failure, but you will need to reset the clock. See the instructions on the bottom of the unit.
If the system announces, “Power failure” after announcing the time and day, you may need to reset the clock. See the instructions on the bottom of the unit.
System Takes Longer Than Usual To Respond
If there are many messages recorded, the system may take longer than usual to respond audibly.
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Printed in China. 850005091 Issue 1AT&T 01/01
© 2001 Adv anced American Telephones. All rights reserved.
Printed in China. 850005091 Issue 1AT&T 01/01
© 2001 Adv anced American Telephones. All rights reserved.
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1
1718 Digital Answering System
Remote Commands
To connect with your answering system: 1 Dial your telephone number from a touch tone phone. 2 When the system answers, enter your Remote Access Code.
The system announces the number of messages and begins message playback.
3 Listen to your messages
— OR —
Press 5 during message playback and w ait f or the two-beep signal before entering a remote command from inside this card.
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1
1718 Digital Answering System
Remote Commands
To connect with your answering system: 1 Dial your telephone number from a touch tone phone. 2 When the system answers, enter your Remote Access Code.
The system announces the number of messages and begins message playback.
3 Listen to your messages
— OR —
Press 5 during message playback and w ait f or the two-beep signal before entering a remote command from inside this card.
ONE KEY REMOTE COMMANDS
Play All Play New Delete
Repeat Skip
Review
Clock
Review
Features
Voice Help/
Stop
Play All Play New Delete
ONE KEY REMOTE COMMANDS
Repeat Skip
Voice Help/
Stop
Review
Clock
Review
Features
TWO KEY REMOTE COMMANDS
Turn system on or off *0 Delete all messages 33 Review announcement 7 Record announcement *7, speak after beep,
press 5 to stop Change clock *8 End remote access call *9
TWO KEY REMOTE COMMANDS
Turn system on or off *0 Delete all messages 33 Review announcement 7 Record announcement *7, speak after beep,
press 5 to stop Change clock *8 End remote access call *9
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