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ASUS Desktop PC
M11BB
User Manual
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E8851
First Edition
November 2013
Copyright © 2013 ASUSTeK Computer Inc. All Rights Reserved.
No part of this manual, including the products and software described in it, may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any
means, except documentation kept by the purchaser for backup purposes, without the express written
permission of ASUSTeK Computer Inc. (“ASUS”).
Product warranty or service will not be extended if: (1) the product is repaired, modied or altered, unless
such repair, modication of alteration is authorized in writing by ASUS; or (2) the serial number of the
product is defaced or missing.
ASUS PROVIDES THIS MANUAL “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS
DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS,
LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS AND THE LIKE),
EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY
DEFECT OR ERROR IN THIS MANUAL OR PRODUCT.
SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE FURNISHED FOR
INFORMATIONAL USE ONLY, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE,
AND SHOULD NOT BE CONSTRUED AS A COMMITMENT BY ASUS. ASUS ASSUMES NO
RESPONSIBILITY OR LIABILITY FOR ANY ERRORS OR INACCURACIES THAT MAY APPEAR IN THIS
MANUAL, INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT.
Products and corporate names appearing in this manual may or may not be registered trademarks or
copyrights of their respective companies, and are used only for identication or explanation and to the
owners’ benet, without intent to infringe.
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Contents
Notices .......................................................................................................... 5
Safety information .......................................................................................... 8
Conventions used in this guide ...................................................................... 9
Where to nd more information ..................................................................... 9
Package contents ........................................................................................ 10
Chapter 1 Getting started
Welcome! ......................................................................................................11
Getting to know your computer .....................................................................11
Setting up your computer ............................................................................. 16
Turning your computer ON/OFF .................................................................. 20
Chapter 2 Using Windows® 7
Starting for the rst time ............................................................................... 21
Using Windows® 7 desktop .......................................................................... 22
Managing your les and folders ................................................................... 25
Restoring your system ................................................................................. 27
Protecting your computer ............................................................................. 27
Getting Windows® Help and Support ........................................................... 29
Chapter 3 Connecting devices to your computer
Connecting a USB storage device ............................................................... 31
Connecting microphone and speakers ........................................................ 32
Connecting multiple external displays ......................................................... 35
Connecting an HDTV ................................................................................... 37
Chapter 4 Using your computer
Proper posture when using your Desktop PC.............................................. 39
Using the memory card reader .................................................................... 40
Using the optical drive ................................................................................. 41
Using the keyboard (on selected models only) ............................................ 42
Chapter 5 Connecting to the Internet
Wired connection ......................................................................................... 43
Wireless connection (on selected models only) ........................................... 45
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Contents
Chapter 6 Using the utilities
ASUS AI Suite II ........................................................................................... 47
ASUS Smart Cooling System (optional) ...................................................... 54
Recovering your system .............................................................................. 56
Chapter 7 Troubleshooting
Troubleshooting ........................................................................................... 59
ASUS contact information ............................................................................ 66
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Notices
ASUS Recycling/Takeback Services
ASUS recycling and takeback programs come from our commitment to the highest standards
for protecting our environment. We believe in providing solutions for you to be able to
responsibly recycle our products, batteries, other components, as well as the packaging
materials. Please go to http://csr.asus.com/english/Takeback.htm for the detailed recycling
information in different regions.
REACH
Complying with the REACH (Registration, Evaluation, Authorisation, and Restriction of
Chemicals) regulatory framework, we published the chemical substances in our products at
ASUS REACH website at http://csr.asus.com/english/REACH.htm
Federal Communications Commission Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
• This device may not cause harmful interference; and
• This device must accept any interference received including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with manufacturer’s instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
The use of shielded cables for connection of the monitor to the graphics card is required
to assure compliance with FCC regulations. Changes or modications to this unit not
expressly approved by the party responsible for compliance could void the user’s authority
to operate this equipment.
Lithium Battery Warning
CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the
same or equivalent type recommended by the manufacturer. Dispose of used batteries
according to the manufacturer’s instructions.
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Avertissement relatif aux batteries Lithium-Ion
MISE EN GARDE: Danger d’explosion si la pile n’est pas remplacée correctement.
Remplacer uniquement avec une pile de type semblable ou équivalent, recommandée
par le fabricant. Mettez au rebut les batteries usagées conformément aux instructions
du fabricant.
IC: Canadian Compliance Statement
Complies with the Canadian ICES-003 Class B specications. This device complies with RSS
210 of Industry Canada. This Class B device meets all the requirements of the Canadian
interference-causing equipment regulations.
This device complies with Industry Canada license exempt RSS standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference that may cause undesired
operation of the device.
Cut appareil numérique de la Classe B est conforme à la norme NMB-003 du Canada.
Cet appareil numérique de la Classe B respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
Cet appareil est conforme aux normes CNR exemptes de licence d’Industrie Canada. Le
fonctionnement est soumis aux deux conditions suivantes :
(1) cet appareil ne doit pas provoquer d’interférences et
(2) cet appareil doit accepter toute interférence, y compris celles susceptibles de provoquer
un fonctionnement non souhaité de l’appareil.
Canadian Department of Communications Statement
This digital apparatus does not exceed the Class B limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian Department
of Communications.
This class B digital apparatus complies with Canadian ICES-003.
VCCI: Japan Compliance Statement
VCCI Class B Statement
KC: Korea Warning Statement
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RF Equipment Notices
CE: European Community Compliance Statement
The equipment complies with the RF Exposure Requirement 1999/519/EC, Council
Recommendation of 12 July 1999 on the limitation of exposure of the general public to
electromagnetic elds (0–300 GHz). This wireless device complies with the R&TTE Directive.
Wireless Radio Use
This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz frequency
band.
Exposure to Radio Frequency Energy
The radiated output power of the Wi-Fi technology is below the FCC radio frequency
exposure limits. Nevertheless, it is advised to use the wireless equipment in such a manner
that the potential for human contact during normal operation is minimized.
FCC Bluetooth Wireless Compliance
The antenna used with this transmitter must not be colocated or operated in conjunction with
any other antenna or transmitter subject to the conditions of the FCC Grant.
Bluetooth Industry Canada Statement
This Class B device meets all requirements of the Canadian interference-causing equipment
regulations.
Cet appareil numérique de la Class B respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
BSMI: Taiwan Wireless Statement
Japan RF Equipment Statement
KC (RF Equipment)
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Safety information
Disconnect the AC power and peripherals before cleaning. Wipe the Desktop PC using a
clean cellulose sponge or chamois cloth dampened with solution of nonabrasive detergent
and a few drops of warm water then remove any extra moisture with a dry cloth.
• DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has
been damaged.
•
DO NOT expose to dirty or dusty environments. DO NOT operate during a gas leak.
•
DO NOT place or drop objects on top and do not shove any foreign objects into the
Desktop PC.
•
DO NOT expose to strong magnetic or electrical elds.
•
DO NOT expose to or use near liquids, rain, or moisture. DO NOT use the modem during
electrical storms.
• Battery safety warning:
contacts. DO NOT disassemble the battery.
• Use this product in environments with ambient temperatures between 0˚C (32F) and
35˚C (95F).
•
DO NOT cover the vents on the Desktop PC to prevent the system from getting
overheated.
•
DO NOT use damaged power cords, accessories, or other peripherals.
•
To prevent electrical shock hazard, disconnect the power cable from the electrical outlet
before relocating the system.
•
Seek professional assistance before using an adapter or extension cord. These devices
could interrupt the grounding circuit.
•
Ensure that your power supply is set to the correct voltage in your area. If you are not
sure about the voltage of the electrical outlet you are using, contact your local power
company.
•
If the power supply is broken, do not try to x it by yourself. Contact a qualied service
technician or your retailer.
DO NOT throw the battery in re. DO NOT short circuit the
TV Tuner (on selected models)
Note to CATV System Installer - This reminder is provided to call the CATV systems
installer’s attention to Section 820-93 of the National Electric Code, which provides guidelines
for proper grounding and, in particular, specify that the Coaxial cable shield be connected to
the grounding system of the building as close to the point of cable entry as practical.
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Conventions used in this guide
To ensure that you perform certain tasks properly, take note of the following symbols used
throughout this manual.
DANGER/WARNING: Information to prevent injury to yourself
when trying to complete a task.
CAUTION: Information to prevent damage to the components
when trying to complete a task.
IMPORTANT: Instructions that you MUST follow to complete a
task.
NOTE: Tips and additional information to help you complete a
task.
Where to nd more information
Refer to the following sources for additional information and for product and software
updates.
ASUS websites
The ASUS website provides updated information on ASUS hardware and software
products. Refer to the ASUS website www.asus.com.
ASUS Local Technical Support
Visit ASUS website at
local Technical Support Engineer.
http://support.asus.com/contact for the contact information of
• The user manual is located in the following folder in your Desktop PC:
C:\Program Files(X86)\ASUS\eManual
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Package contents
Installation Guide
ASUS Desktop PC Keyboard x1 Mouse x1
Power cord x1 Installation Guide x1 Warranty card x1
10
Support DVD x1 (optional)
Recovery DVD x1 (optional)
• If any of the above items are damaged or missing, contact your retailer.
• The illustrated items above are for reference only. Actual product specications may vary
with different models.
Antenna (optional) x1
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Chapter 1
Getting started
Welcome!
Thank you for purchasing the ASUS Desktop PC!
The ASUS Desktop PC provides cutting-edge performance, uncompromised reliability, and
user-centric utilities. All these values are encapsulated in a stunningly futuristic and stylish
system casing.
Read the ASUS Warranty Card before setting up your ASUS Desktop PC.
Getting to know your computer
Illustrations are for reference only. The ports and their locations, and the chassis color vary
with different models.
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Front panel
MultiMediaCard(MMC) / xD-Picture (XD) / Secure Digital™ (SD) / High
Capacity Secure Digital™(SDHC) / Memory Stick Pro™(MS/PRO) card slot.
Insert a supported memory card into this slot.
USB 2.0 ports. These Universal Serial Bus 2.0 (USB 2.0) ports connect to USB
2.0 devices such as a mouse, printer, scanner, camera, PDA, and others.
Microphone port. This port connects to a microphone.
Headphone port. This port connects to a headphone or speaker.
Power button. Press this button to turn on your computer.
Optical disk drive bay. There is an optical disk drive in this bay.
Optical disk drive eject button. Press this button to eject the optical disk drive
tray.
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Rear panel
DVI
HDMI
Voltage selector switch. Switch to select the appropriate system input voltage.
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Power connector. Plug the power cord to this connector.
USB 2.0 ports. These Universal Serial Bus 2.0 (USB 2.0) ports connect to USB
2.0 devices such as a mouse, printer, scanner, camera, PDA, and others.
HDMI port. This port is for a High-Denition Multimedia Interface (HDMI)
connector, and is HDCP compliant allowing playback of HD DVD, Blu-ray, and
other protected content.
DVI-D port. This port is for any DVI-D compatible device and is HDCP compliant
allowing playback of HD DVD, Blu-ray, and other protected content.
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USB 3.0 ports. These Universal Serial Bus 3.0 (USB 3.0) ports connect to USB
3.0 devices such as a mouse, printer, scanner, camera, PDA, and others.
• DO NOT connect a keyboard / mouse to any USB 3.0 port when installing a
Windows® operating system.
• Due to USB 3.0 controller limitations, USB 3.0 devices can only be used under a
Windows® OS environment and after the USB 3.0 driver installation.
• USB 3.0 devices can only be used for data storage.
• We strongly recommend that you connect USB 3.0 devices to USB 3.0 ports for a
faster and better performance from your USB 3.0 devices.
Side Speaker Out port (gray). This port connects to the side speakers in an
8-channel audio conguration.
Rear Speaker Out port (black). This port connects to the rear speakers in a 4, 6,
and 8-channel audio conguration.
Center/Subwoofer port (orange). This port connects to the center/subwoofer
speakers.
Microphone port (pink). This port connects to a microphone.
Line Out port (lime). This port connects to a headphone or speaker. In a 4, 6, or
8-channel conguration, the function of this port becomes Front Speaker Out.
Line In port (light blue). This port connects to a tape, CD, DVD player, or other
audio sources.
Refer to the audio conguration table below for the function of the audio ports in a 2, 4,
6, or 8-channel conguration.
Audio 2, 4, 6, or 8-channel conguration
Port
Light Blue Line In Line In Line In Line In
Lime Line Out Front Speaker Out Front Speaker Out Front Speaker Out
Pink Mic In Mic In Mic In Mic In
Orange – – Center/Subwoofer Center/Subwoofer
Black – Rear Speaker Out Rear Speaker Out Rear Speaker Out
Gray – – – Side Speaker Out
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Headset
2-channel
4-channel 6-channel 8-channel
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ASUS WLAN Card (on selected models only). This optional WLAN card allows
your computer to connect to a wireless network.
Expansion slot bracket. Remove the expansion slot bracket when installing an
expansion card.
ASUS Graphics Card (on selected models only). The display output ports on
this optional ASUS Graphics Card may vary with different models.
LAN (RJ-45) port. This port allows Gigabit connection to a Local Area Network
(LAN) through a network hub.
LAN port LED indications
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ACT/LINK
Activity/Link LED Speed LED
Status Description Status Description
OFF No link OFF 10Mbps connection
ORANGE Linked ORANGE 100Mbps connection
BLINKING Data activity GREEN 1Gbps connection
LED
LAN port
VGA port. This port is for VGA-compatible devices such as a VGA monitor.
Air vents. These vents allow air ventilation.
DO NOT block the air vents on the chassis. Always provide proper ventilation for your
computer.
PS/2 Keyboard / Mouse Combo port (purple/green). This port is for a PS/2
keyboard or mouse.
SPEED
LED
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DVI
HDMI
HDMI
Setting up your computer
This section guides you through connecting the main hardware devices, such as the external
monitor, keyboard, mouse, and power cord, to your computer.
Connecting an external monitor
Using the ASUS Graphics Card (on selected models only)
Connect your monitor to the display output port on the discrete ASUS Graphics Card.
To connect an external monitor using the ASUS Graphics Card:
1. Connect a monitor to a display output port on the ASUS Graphics Card.
2. Plug the monitor to a power source.
The display output ports on the ASUS Graphics Card may vary with different models.
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Using the onboard display output ports
DVI
HDMI
Connect your monitor to the onboard display output port.
To connect an external monitor using the onboard display output ports:
1. Connect a VGA monitor to the VGA port, or a DVI-D monitor to the DVI-D port, or an
HDMI monitor to the HDMI port on the rear panel of your computer.
2. Plug the monitor to a power source.
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DVI
HDMI
Connecting a USB keyboard and a USB mouse
Connect a USB keyboard and a USB mouse to the USB ports on the rear panel of your
computer.
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Connecting the power cord
DVI
HDMI
Connect one end of the power cord to the power connector on the rear panel of your
computer and the other end to a power source.
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Turning your computer ON/OFF
This section describes how to turn on your computer after setting up your computer.
Turning your computer ON
To turn your computer ON:
1. Turn on the power switch.
2. Turn your monitor ON.
3. Press the power button on your computer.
Power button
4. Wait until the operating system loads automatically.
Turning your computer OFF
To turn your computer OFF:
1. Close all running applications.
2. Click
3. Click
20 Chapter 1: Getting started
on the Windows® desktop.
to shut down the operating system.
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Chapter 2
Using Windows® 7
Starting for the rst time
When you start your computer for the rst time, a series of screens appear to guide you in
conguring the basic settings of your Windows® 7 operating system.
To start for the rst time:
1. Turn your computer on. Wait for a few minutes until the
appears.
2. From dropdown list, select your language, then click
3. From the dropdown lists, select your
Keyboard layout, then click Next.
4. Key in uniques names for the
5. Key in the necessary information to set up your password, then click
also click Next to skip this step without entering any information.
If you want to set up a password for your account later, refer to the section Setting up a
user account and password in this chapter.
6. Carefully read the license terms. Tick
7. Select
8. Review your date and time settings. Click
Use recommended settings or Install important updates only to set up the
security settings for your computer. To skip this step, select Ask me later.
restarts. You may now start using your computer.
Country or region, Time and currency, and
user name and computer name, then click Next.
I accept the license terms and click Next.
Next. The system loads the new settings and
Set Up Windows screen
Next.
Next. You may
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Using Windows® 7 desktop
Click the Start icon > Help and Support to obtain more information about Windows® 7.
Using the Start menu
The Start menu gives you access to programs, utilities, and other useful items on your
computer. It also provides you with more information about Windows 7 through its Help and
Support feature.
Launching items from the Start menu
To launch items from the Start menu:
®
1. From the Windows
2. From the Start menu, select the item that you want to launch.
You may pin programs that you want constantly displayed on the Start menu. For more
details, refer to the section Pinning programs on the Start menu or taskbar on this
chapter.
Using the Getting Started item
The Getting Started item on the Start menu contains information about some basic tasks
such as personalizing Windows®, adding new users, and transferring les to help you to
familiarize yourself with using Windows® 7.
To use the Getting Started item:
1. From the Windows
2. Select
3. Select the task that you want to do.
Getting Started. The list of available tasks appears.
taskbar, click the Start icon .
®
taskbar, click the Start icon to launch the Start menu.
Using the taskbar
The taskbar allows you to launch and manage programs or items installed on your computer.
Launching a program from the taskbar
To launch a program from the taskbar:
®
• From the Windows
program.
You may pin programs that you want constantly displayed on the taskbar. For more details,
refer to the section Pinning programs on the Start menu or taskbar on this chapter.
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taskbar, click an icon to launch it. Click the icon again to hide the
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Pinning items on the jump lists
When you right-click an icon on the taskbar, a jump list launches to provide you with quickaccess to the program’s or item’s related links.You may pin items on the jump list such as
favorite websites, often-visited folders or drives, or recently played media les.
To pin items to the jump list:
1. From the taskbar, right-click an icon.
2. From the jump list, right-click the item that you want to pin, then select
Pin to this list.
Unpinning items from the jump list
To unpin items from the jump list:
1. From the taskbar, right-click an icon.
2. From the jump list, right-click the item that you want to remove from the jump list, then
select Unpin from this list.
Pinning programs on the Start menu or taskbar
To pin programs on the Start menu or taskbar:
®
1. From the Windows
2. Right-click the item that you want to pin on the Start menu or taskbar.
3. Select
Pin to Taskbar or Pin to Start menu.
You may also right-click on the icon of a running program on the taskbar, then select Pin
this program to taskbar.
taskbar, click the Start icon to launch the Start menu.
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Unpinning programs from the Start menu
To unpin programs from the Start menu:
®
1. From the Windows
2. From the Start menu, right-click the program that you want to unpin, then select
Remove from this list.
taskbar, click the Start icon to launch the Start menu.
Unpinning programs from the taskbar
To unpin programs from the taskbar:
1. From the taskbar, right-click the program that you want to remove from the taskbar,
then select Unpin this program from taskbar.
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Using the notication area
By default, the notication area shows these three icons:
Action Center notication
Click this icon to display all the alert messages/notications and launch the Windows
Action Center.
Network connection
This icon displays the connection status and signal strength of the wired or wireless network
connection.
Volume
Click this icon to adjust the volume.
®
Displaying an alert notication
To display an alert notication:
Click the Notication icon , then click the message to open it.
For more details, refer to the section Using Windows® Action Center in this chapter.
Customizing icons and notications
You may choose to display or hide the icons and notications on the taskbar or on the
notication area.
To customize icons and notications:
1. From the notication area, click on the arrow icon
2. Click
Customize.
.
3. From the dropdown list, select the behaviors for the icons or items that you want to
customize.
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Managing your les and folders
Using Windows® Explorer
Windows® Explorer allows you to view, manage, and organize your les and folders.
Launching Windows® Explorer
To launch Windows Explorer:
®
1. From the Windows
2. Click
Computer to launch Windows Explorer.
Exploring les and folders
To explore les and folders:
1. Launch Windows Explorer.
2. From the navigation or view pane, browse for the location of your data.
3. From the breadcrumb bar, click the arrow to display the contents of the drive or folder.
Customizing the le/folder view
To customize the le/folder view:
1. Launch Windows Explorer.
2. From the navigation pane, select the location of your data.
3. From the toolbar, click the View icon
4. From the View menu, move the slider to select how you want to view the le/folder.
taskbar, click the Start icon to launch the Start menu.
.
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You may also right-click anywhere on the View pane, click View, and select the view type
that you want.
Arranging your les
To arrange your les:
1. Launch Windows Explorer.
2. From the
3. Select your preferred arrangement type.
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Arrange by eld, click to display the dropdown list.
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Sorting your les
To sort your les:
1. Launch Windows Explorer.
2. Right-click anywhere on the View pane.
3. From the menu that appears, select
Sort by, then select your preferred sorting type.
Grouping your les
To group your les:
1. Launch Windows Explorer.
2. Right-click anywhere on the View pane.
3. From the menu that appears, select
type.
Group by, then select your preferred grouping
Adding a new folder
To add a new folder:
1. Launch Windows Explorer.
2. From the toolbar, click
3. Key in a name for the new folder.
You may also right-click anywhere on the View pane, click New > Folder.
New folder.
Backing up your les
Setting up a backup
To set up a backup:
1. Click
2. Click
3. Select your backup destination. Click
4. Select
> All Programs > Maintenance > Backup and Restore.
Set up backup. Click Next.
Next.
Let Windows choose (recommended) or Let me choose as your backup
mode.
If you select Let Windows choose, Windows will not back up your programs, FAT-
formatted les, Recycle Bin les, or temporary les that are 1GB or more.
5. Follow the onscreen instructions to nish the process.
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Restoring your system
The Windows® System Restore feature creates a restore point where the computer’s system
settings are stored at certain time and date. It allows you to restore or undo changes to your
computer’s system settings without affecting your personal data.
To restore your system:
1. Close all running applications.
2. Click
3. Follow the onscreen instructions to complete the process.
> All Programs > Accessories > System Tools > System Restore.
Protecting your computer
Using Windows® 7 Action Center
Windows® 7 Action Center provides you with alert notications, security information, system
maintenance information, and the option to automatically troubleshoot and x some common
computer problems.
You may customize the notications. For more details, refer to the previous section
Customizing icons and notications in this chapter.
Launching Windows® 7 Action Center
To launch Windows® 7 Action Center:
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1. To launch Windows 7 Action Center, click the Notication icon
Action Center.
2. From Windows 7 Action Center, click the task that you want to do.
, then click Open
Using Windows® Update
Windows Update allows you to check and install the latest updates to enhance the security
and performance of your computer.
Launching Windows® Update
To launch Windows® Update:
®
1. From the Windows
2. Select
3. From the Windows Update screen, click the task that you want to do.
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All Programs > Windows Update.
taskbar, click the Start icon to launch the Start menu.
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Setting up a user account and password
You may create user accounts and passwords for people who will use your computer.
Setting up a user account
To set up a user account:
®
1. From the Windows
2. Select
3. Select
4. Key in the name of the new user.
5. Select either
6. When done, click
Manage another account.
Create a new account.
Setting up a user’s password
To set up a user’s password:
1. Select the user that you would like to set a password.
2. Select
3. Key in a password and conrm it. Key in your password’s hint.
4. When done, click
Create a password.
taskbar, click > Getting Started > Add new users.
Standard user or Administrator as the user type.
Create Account.
Create password.
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Activating the anti-virus software
Trend Micro Internet Security is pre-installed on your computer. It is a third-party anti-virus
software protecting your computer from virus attacking. It is purchased separately. You have
a 30-day trial period after activating it.
To activate Trend Micro Internet Security:
1. Run the Trend Micro Internet Security application.
2. Carefully read the license terms. Click
3. Input your e-mail address and select your location. Click
4. Click Finish to complete the activation.
Agree & Activate.
Next.
Getting Windows® Help and Support
Windows® Help and Support provides you with guides and answers in using the applications
in Windows® 7 platform.
To launch Windows® Help and Support, click > Help and Support.
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Ensure that you are connected to the Internet to obtain the latest Windows
®
online help.
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30 Chapter 2: Using Windows® 8
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Chapter 3
DVI
HDMI
Connecting devices to your computer
Connecting a USB storage device
This desktop PC provides USB 2.0/1.1/3.0 ports on both the front and rear panels. The USB
ports allow you to connect USB devices such as storage devices.
To connect a USB storage device:
Insert the USB storage device to your computer.
Front panel
Rear panel
You can connect your USB storage devices to the USB 3.0 ports.
To remove a USB storage device:
1. Click
from the Windows notication area on your
computer, then click Eject USB2.0 FlashDisk.
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2. When the
pops up, remove the USB storage device from
your computer.
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Safe to Remove Hardware message
DO NOT remove a USB storage device when data transfer is in progress. Doing so may
cause data loss or damage the USB storage device.
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Connecting microphone and speakers
This desktop PC comes with microphone ports and speaker ports on both the front and
rear panels. The audio I/O ports located on the rear panel allow you to connect 2-channel,
4-channel, 6-channel, and 8-channel stereo speakers.
Connecting Headphone and Mic
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Connecting 2-channel Speakers
Connecting 4-channel Speakers
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Connecting 6-channel Speakers
Connecting 8-channel Speakers
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Connecting multiple external displays
Your desktop PC may come with VGA, HDMI, or DVI ports and allows you to connect multiple
external displays.
When a graphics card is installed in your computer, connect the monitors on the output
ports of the graphics card.
Setting up multiple displays
When using multiple monitors, you are allowed to set display modes. You can use the
additional monitor as a duplicate of your main display, or as an extension to enlarge your
Windows desktop.
To set up multiple displays:
1. Turn off your computer.
2. Connect the two monitors to your computer and connect the power cords to the
monitors. Refer to Setting up your computer section in Chapter 1 for details on how
to connect a monitor to your computer.
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For some graphic cards, only the monitor that is set to be the primary display has display
during POST. The dual display function works only under Windows.
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3. Turn on your computer.
4. Do any of the following to open the
• Click
• Right click anywhere on your Windows desktop. When the pop-up menu appears,
5. Select the display mode from the Multiple displays: drop-down list.
•
•
•
•
> Control Panel > Appearance and Personalization > Display >
Change display settings.
click Personalize > Display > Change display settings.
Duplicate these displays: Select this option to use the additional monitor as a
duplicate of your main display.
Extend these displays: Select this option to use the additional monitor as an
extension display. This increases your desktop space.
Show desktop only on 1 / 2: Select this option to show desktop only on monitor
1 or monitor 2.
Remove this display: Select this options to remove the selected display.
Screen Resolution setting screen:
6. Click
Apply or OK. Then click Keep Changes on the conrmation message.
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Connecting an HDTV
Connect a High Denition TV (HDTV) to the HDMI port of your computer.
• You need an HDMI cable to connect the HDTV and the computer. The HDMI cable is
purchased separately.
• To get the best display performance, ensure that your HDMI cable is less than 15
meters.
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38 Chapter 3: Connecting devices to your computer
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Chapter 4
Eye level to the top of
the monitor screen
Foot rest 90˚ angles
Using your computer
Proper posture when using your Desktop PC
When using your Desktop PC, maintaining the proper posture is necessary to prevent strain
to your wrists, hands, and other joints or muscles. This section provides you with tips on
avoiding physical discomfort and possible injury while using and fully enjoying your Desktop
PC.
To maintain the proper posture:
• Position your computer chair to make sure that your elbows are at or slightly above the
keyboard to get a comfortable typing position.
• Adjust the height of your chair to make sure that your knees are slightly higher than
your hips to relax the backs of your thighs. If necessary, use a footrest to raise the level
of your knees.
• Adjust the back of your chair so that the base of your spine is rmly supported and
angled slightly backward.
• Sit upright with your knees, elbows and hips at an approximately 90º angle when you
are at the PC.
• Place the monitor directly in front of you, and turn the top of the monitor screen even
with your eye level so that your eyes look slightly downward.
• Keep the mouse close to the keyboard, and if necessary, use a wrist rest for support to
reduce the pressure on your wrists while typing.
• Use your Desktop PC in a comfortably-lit area, and keep it away from sources of glare
such as windows and straight sunlight.
• Take regular mini-breaks from using your Desktop PC.
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Using the memory card reader
Digital cameras and other digital imaging devices use memory cards to store digital picture or
media les. The built-in memory card reader on the front panel of your system allows you to
read from and write to different memory card drives.
To use the memory card:
1. Insert the memory card into the card slot.
• A memory card is keyed so that it ts in only one direction. DO NOT force a card into a
slot to avoid damaging the card.
• You can place media in one or more of the card slots and use each media
independently. Place only one memory card in a slot at one time.
2. Select a program from the AutoPlay window to access your les.
• If AutoPlay is NOT enabled in your computer, click Windows® 7 Start button on the
taskbar, click Computer, and then double-click the memory card icon to access the data
on it.
• Each card slot has its own drive icon which is displayed on the
• The memory card reader LED lights up and blinks when data is being read from or
written to the memory card.
Computer screen.
3. When nished, right-click the memory card drive icon on the Computer screen, click
Eject, and then remove the card.
Never remove cards while or immediately after reading, copying, formatting, or deleting
data on the card or else data loss may occur.
To prevent data loss, use “Safely Remove Hardware and Eject Media” in the Windows
notication area before removing the memory card.
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Using the optical drive
Inserting an optical disc
To insert an optical disc:
1. While your system is on, press the eject button below the drive bay cover to open the
tray.
2. Place the disc to the optical drive with the label side facing up.
3. Push the tray to close it.
4. Select a program from the AutoPlay window to access your les.
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If AutoPlay is NOT enabled in your computer, click Windows® 7 Start button on the taskbar,
click Computer, and then double-click the CD/DVD drive icon to access the data on it.
Removing an optical disc
To remove an optical disc:
1. While the system is on, do either of the following to eject the tray:
• Press the eject button below the drive bay cover.
• Right-click the CD/DVD drive icon on the
2. Remove the disc from the disc tray.
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Computer screen, and then click Eject.
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Using the keyboard (on selected models only)
The keyboard varies with models. The illustrations on this section are for reference only.
ASUS KB34211 modern wired keyboard
Hot keys Description
Turns the volume’s mute mode on/off.
Decreases the system volume.
Increases the system volume.
ASUS PK1100 keyboard
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Chapter 5
DVI
HDMI
Modem
RJ-45 cable
Connecting to the Internet
Wired connection
Use an RJ-45 cable to connect your computer to a DSL/cable modem or a local area network
(LAN).
Connecting via a DSL/cable modem
To connect via a DSL/cable modem:
1. Set up your DSL/cable modem.
Refer to the documentation that came with your DSL/cable modem.
2. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your
computer and the other end to a DSL/cable modem.
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3. Turn on the DSL/cable modem and your computer.
3. Congure the necessary Internet connection settings.
Contact your Internet Service Provider (ISP) for details or assistance in setting up your
Internet connection.
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DVI
HDMI
RJ-45 cable
LAN
Connecting via a local area network (LAN)
To connect via a LAN:
1. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your
computer and the other end to your LAN.
2. Turn on your computer.
3. Congure the necessary Internet connection settings.
Contact your network administrator for details or assistance in setting up your Internet
connection.
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Wireless connection (on selected models only)
Wireless AP
Modem
DVI
HDMI
DVI
HDMI
Connect your computer to the Internet through a wireless connection.
To establish a wireless connection, you need to connect to a wireless access point (AP).
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• To increase the range and sensitivity of the wireless radio signal, connect the external
antennas to the antenna connectors on the ASUS WLAN Card.
• Place the antennas on the top of your computer for the best wireless performance.
• The external antennas are optional items.
To connect to a wireless network:
1. Click the network icon in the notication area to display the available wireless
networks.
2. Select the wireless network that you want to connect to, then click
Connect.
3. You may need to key in the network security key for a secured wireless network, then
click OK.
4. Wait while your computer is connecting to the wireless network.
5. The wireless connection is established successfully. The connection status is displayed
and the network icon displays the connected status.
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46 Chapter 5: Connecting to the Internet
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Chapter 6
Using the utilities
The Support DVD and Recovery DVD may not be included in the package. You may use
the Recovery Partition feature to create the Support DVD and Recovery DVD. For details,
refer to Recovering your system in this chapter.
ASUS AI Suite II
ASUS AI Suite II is an all-in-one interface that integrates several ASUS utilities and allows
users to launch and operate these utilities simultaneously.
Using AI Suite II
AI Suite II automatically starts when you enter the Windows® operating system. The AI Suite
II icon appears in the Windows® notication area. Click the icon to open the AI Suite II main
menu bar.
Click each button to select and launch a utility, to monitor the system, to update the
motherboard BIOS, to display the system information, and to customize the settings of AI
Suite II.
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Click to select a utility
Click to monitor sensors
or CPU frequency
• The applications in the Tool menu vary with models.
• The screenshots of AI Suite II in this user manual are for reference only. The actual
screenshots vary with models.
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Click to update the
motherboard BIOS
Click to show the
system information
Click to show the ASUS
support information
Click to customize
the interface settings
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The Tool menu
The Tool menu includes the EPU, Probe II, and Sensor Recorder panels.
Launching and conguring EPU
EPU is an energy-efcient tool that provides you with a total power-saving solution. It detects
the current loading and intelligently adjusts the power usage in real-time. When you select
the Auto mode, the system changes modes automatically according to the current system
status. It allows you to customize each mode through conguring the settings such as CPU
frequency, vCore Voltage, and Fan Control.
To launch EPU:
• Click
Tool > EPU on the AI Suite II main menu bar.
Multiple system operating modes
Displays the following message
if no VGA power saving engine is
detected.
The items lighting up
means power saving
engine is activated
Displays the amount
of CO2 reduced
*Shifts between the
display of Total and
Current CO2 reduced
Displays the current
CPU power
Advanced settings for each mode
Displays the system properties of each mode
• * Select From EPU Installation to show the CO2 that has been reduced since you
installed EPU.
• *
Select From the Last Reset to show the total CO2 that has been reduced since you
click the Clear button .
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Launching and conguring Probe II
Probe II is a utility that monitors the computer’s vital components, and detects and alerts you
of any problem with these components. Probe II senses fan rotations, CPU temperature,
and system voltages, among others. With this utility, you are assured that your computer is
always at a healthy operating condition.
To launch Probe II:
• Click
To congure Probe II:
• Click the
• The
Tool > Probe II on the AI Suite II main menu bar.
Voltage/Temperature/Fan Speed tabs to activate the sensors or to adjust the
sensor threshold values.
Preference tab allows you to customize the time interval of sensor alerts, or
change the temperature unit.
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Saves your
conguration
Loads your saved conguration
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Loads the default
threshold values for
each sensor
Applies your changes
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Launching and conguring Sensor Recorder
Sensor Recorder allows you to monitor the changes in the system voltage, temperature, and
fan speed, as well as recording the changes.
To launch Sensor Recorder:
• Click
Tool > Sensor Recorder on the AI Suite II main menu bar.
To congure Sensor Recorder:
• Click the
Voltage/Temperature/Fan Speed tabs and select the sensors that you want
to monitor.
• The
History Record tab allows you to record the changes in the sensors that you
enable.
Select the
sensors that you
want to monitor
Drag to view the
status during a
certain period
of time
Click to return to the default mode
Click to zoom in/out the Y axis
Click to zoom in/out the X axis
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The Monitor menu
The Monitor menu includes the Sensor and CPU Frequency panels.
Launching Sensor
The Sensor panel displays the current value of a system sensor such as fan rotation, CPU
temperature, and voltages.
To launch Sensor:
• Click
Monitor > Sensor on the AI Suite II main menu bar.
Launching CPU Frequency
The CPU Frequency panel displays the current CPU frequency and CPU usage.
To launch CPU frequency:
• Click
Monitor > CPU Frequency on the AI Suite II main menu bar.
The Update menu
The Update menu allows you to update the motherboard BIOS and the BIOS boot logo with
the ASUS designed update utilities.
ASUS Update
The ASUS Update is a utility that allows you to manage, save, and update the motherboard
BIOS in Windows® OS. The ASUS Update utility allows you to update the BIOS directly
from the Internet, download the latest BIOS le from the Internet, update the BIOS from an
updated BIOS le, save the current BIOS le or view the BIOS version information.
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Updating the BIOS through the Internet
To update the BIOS through the Internet:
1. From the ASUS Update screen, select
2. Select the ASUS FTP site nearest you to avoid network trafc.
Tick the two items if you want to enable the BIOS downgradable and Auto-BIOS
backup functions.
3. Select the BIOS version that you want to download, then click
When no updated version is detected, a message is displayed informing you that there
is no new BIOS le from the BIOS server.
4. Click
5. Follow the onscreen instructions to complete the update process.
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Yes if you want to change the boot logo, which is the image appearing on screen
during the Power-On Self-Tests (POST). Otherwise, click No.
Update BIOS from Internet, then click Next.
Next.
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Updating the BIOS through a BIOS le
To update the BIOS through a BIOS le:
1. From the ASUS Update screen, select
2. Locate the BIOS le from the Open window, click
3. Click
4. Follow the onscreen instructions to complete the update process.
Yes if you want to change the boot logo, which is the image appearing on screen
during the Power-On Self-Tests (POST). Otherwise, click No.
Update BIOS from le, then click Next.
Open, and click Next.
MyLogo
ASUS MyLogo allows you to customize the boot logo. The boot logo is the image that
appears on screen during the Power-On Self-Tests (POST). ASUS MyLogo allows you to:
• Change the current BIOS boot logo of your motherboard
• Change the boot logo of a downloaded BIOS le and update this BIOS to your
motherboard
• Change the boot logo of a downloaded BIOS le without updating this BIOS to your
motherboard
Ensure that the BIOS item Full Screen Logo is set to [Enabled] to display the boot logo.
See the section Boot Settings Conguration of the BIOS Setup chapter in the user manual.
Changing the BIOS boot logo
1. From the AI Suite II main menu bar, click
2. Select any of these three options, then click
• Change the BIOS boot logo of my motherboard
• Change the boot logo of a downloaded BIOS le and update this BIOS to my
motherboard
• Change the boot logo of a downloaded BIOS le (But do not update this BIOS to
my motherboard)
Update > MyLogo.
Next:
Before using the last two options, ensure that you download a BIOS le to your computer
using ASUS Update.
3. Locate the picture le that you want to use as the boot logo (and the downloaded BIOS
if required) and then click Next.
4. Move the
the screen resolution.
5. Click the
the POST. Left-click the mouse to return to the setting screen.
6. Click
7. Click
52 Chapter 6: Using the utilities
Resolution slider or click Auto Tune for the system to automatically adjusts
Booting Preview button to preview the way the picture is displayed during
Next when the adjustment is nished.
Flash and follow the onscreen instructions to complete the process.
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The System Information screen
The System Information screen displays the information about the motherboard, CPU, and
memory slots.
• Click the
• Click the
• Click the
• Click the
MB tab to see the details on the motherboard manufacturer, product name,
version, and BIOS.
CPU tab to see the details on the processor and the Cache.
Memory tab and then select the memory slot to see the details on the
memory module installed on the corresponding slot.
Disk tab and then select each disk to see the details on it.
The Support screen
The Support screen displays the information about the ASUS website, technical support
website, download support website, or contact information.
The Settings screen
The Settings screen allows you to customize the main menu bar settings and the interface’s
skin.
• Application allows you to select the application that you want to enable.
• Bar allows you to modify the bar setting,
• Skin allows you to customize the interface’s contrast, brightness, saturation, hue, and
gamma.
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ASUS Smart Cooling System (optional)
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ASUS Smart Cooling System is an optional feature on selected models and may be
purchased separately.
Conguring the UEFI BIOS models
ASUS Smart Cooling System maintains the internal system components through its air
circulation after each system boot up. Follow these steps to congure this feature:
1. Enter the BIOS Setup program.
For details, refer to the section Entering the BIOS Setup in Chapter 2.
2. Click Exit/Advanced Mode on the right upper corner of the screen, and then select
Advanced Mode. From the menu bar of the Advanced Mode screen, select Monitor.
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3. From the Monitor menu, select Clean Level and press <Enter> to display its
conguration options.
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4. Select your preferred option from
• Disable: Disables the fan system and the fan operates under the Q-Fan settings.
• Silent: 40% of the fan’s performance (poor performance but low noise)
• Optimal: 70% of the fan’s performance (standard setting).
• Performance: Fan’s full performance (best performance but noisy)
5. Press <F10> and click
nish the setup process.
During the system reboot, the Power LED ashes to indicate that the dust extraction fan
rotates in reverse to remove the dust from the internal system components.
Yes to save your settings. The system automatically reboots to
Clean Level’s four conguration options:
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Recovering your system
Recovery options on Windows® 7
Using the system recovery partition
The system recovery partition quickly restores your Desktop PC’s software to its original
working state. Before using the system recovery partition, copy your data les (such as
Outlook PST les) to USB storage devices or to a network drive and make note of any
customized conguration settings (such as network settings).
About the system recovery partition
The system recovery partition is a reserved space on your hard disk drive used to restore the
operating system, drivers, and utilities installed on your Desktop PC at the factory.
DO NOT delete the system recovery partition, which is the partition without volume label
on Disk 0. The system recovery partition is created at the factory and cannot be restored if
deleted. Take your Desktop PC to an authorized ASUS service center if you have problems
with the recovery process.
Using the system recovery partition:
1. Press <
2. Highlight Windows Setup [EMS Enabled] and press
3. From the Recover system to a partition screen, click
4. Follow the onscreen instructions to complete the recovery process.
F9> during bootup.
<Enter>.
<Next>.
Visit the ASUS website at www.asus.com for updated drivers and utilities.
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Using the Recovery DVD (on selected models)
Remove the external hard disk drive before performing system recovery on your Desktop
PC. According to Microsoft, you may lose important data because of setting up Windows on
the wrong disk drive or formatting the incorrect drive partition.
To use the Recovery DVD:
1. Insert the Recovery DVD into the optical drive. Your Desktop PC needs to be powered
ON.
2. Restart the Desktop PC and press <
labeled as “CD/DVD”) and press <Enter> to boot from the Recovery DVD.
3. Select OK to start to restore the image.
4. Select OK to conrm the system recovery.
Restoring will overwrite your hard drive. Ensure to back up all your important data before
the system recovery.
5. Follow the onscreen instructions to complete the recovery process.
DO NOT remove the Recovery disc, unless instructed to do so, during the recovery process
or else your partitions will be unusable.
Visit the ASUS website at www.asus.com for updated drivers and utilities.
F8> on bootup and select the optical drive (may be
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Chapter 7
Troubleshooting
Troubleshooting
This chapter presents some problems you might encounter and the possible solutions.
My computer cannot be powered on and the power LED on the front
?
panel does not light up.
• Check if your computer is properly connected.
• Check if the wall outlet is functioning.
• Check if the Power Supply Unit is switched on. Refer to the section
your computer ON/OFF in Chapter 1.
My computer hangs.
?
• Do the following to close the programs that are not responding:
1. Simultaneously press <Alt> + <Ctrl> + <Delete> keys on the keyboard,
2. Click
3. Select the program that is not responding, then click
• If the keyboard is not responding. Press and hold the Power button on the top
I cannot connect to a wireless nestwork using the ASUS WLAN Card
?
(on selected models only)?
• Ensure that you enter the correct network security key for the wireless network
• Connect the external antennas (optional) to the antenna connectors on the
then click Start Task Manager.
Applications tab.
End Task.
of your chassis until the computer shuts down. Then press the Power button
to turn it on.
you want to connect to.
ASUS WLAN Card and place the antennas on the top of your computer
chassis for the best wireless performance.
Turning
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The arrow keys on the number key pad are not working.
?
Check if the Number Lock LED is off. When the Number Lock LED is on,
the keys on the number key pad are used to input numbers only. Press the
Number Lock key to turn the LED off if you want to use the arrow keys on the
number key pad.
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No display on the monitor.
?
• Check if the monitor is powered on.
• Ensure that your monitor is properly connected to the video output port on
your computer.
• If your computer comes with a discrete graphics card, ensure that you connect
your monitor to a video output port on the discrete graphics card.
• Check if any of the pins on the monitor video connector is bent. If you discover
bent pins, replace the monitor video connector cable.
• Check if your monitor is plugged to a power source properly.
• Refer to the documentation that came with your monitor for more
troubleshooting information.
When using multiple monitors, only one monitor has display.
?
• Ensure that the both monitors are powered on.
• During POST, only the monitor connected to the VGA port has display. The
dual display function works only under Windows.
• When a graphics card is installed on your computer, ensure that you connect
the monitors to the output port on the graphics card.
• Check if the multiple displays settings are correct. Refer to section
Connecting multiple external displays in Chapter 3 for details.
My computer cannot detect my USB storage device.
?
• The rst time you connect your USB storage device to your computer,
Windows automatically installs a driver for it. Wait for a while and go to My
Computer to check if the USB storage device is detected.
• Connect your USB storage device to another computer to test if the USB
storage device is broken or malfunctions.
I want to restore or undo changes to my computer’s system settings
?
without affecting my personal les or data.
The Windows® System Restore feature allows you to restore or undo changes
to your computer’s system settings without affecting your personal data such
as documents or photos. For more details, refer to the section Restoring your
system in Chapter 2.
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The picture on the HDTV is distorted.
?
• It is caused by the different resolutions of your monitor and your HDTV. Adjust
the screen resolution to t your HDTV. To change the screen resolution:
1. Do any of the following to open the
• Click
• Right click anywhere on your Windows desktop. When the pop-up
2. Adjust the resolution. Refer to the documentation came with your HDTV
3. Click
My speakers produce no sound.
?
• Ensure that you connect your speakers to the Line out port (lime) on the front
• Check if your speaker is connected to a electrical source and turned on.
• Adjust your speakers’ volume.
• Ensure that your computer’s system sounds are not Muted.
• Connect your speakers to another computer to test if the speakers are
for the resolution.
message.
panel or the rear panel.
• If it is muted, the volume icon is displayed as
sounds, click
• If it is not muted, click
working properly.
> Control Panel > Appearance and Personalization >
Display > Change display settings.
menu appears, click Personalize > Display > Change display
settings.
Apply or OK. Then click Keep Changes on the conrmation
from the Windows notication area, then click .
Screen Resolution setting screen:
. To enable the system
and drag the slider to adjust the volume.
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The DVD drive cannot read a disc.
?
• Check if the disc is placed with the label side facing up.
• Check if the disc is centered in the tray, especially for the discs with
non-standard size or shape.
• Check if the disc is scratched or damaged.
The DVD drive eject button is not responding.
?
1. Click > Computer.
2. Right-click
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, then click Eject from the menu.
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Power
Problem Possible Cause Action
• Set your computer’s power voltage
No power
(The power
indicator is off)
Incorrect power voltage
Your computer is not
turned on.
Your computer’s power
cord is not properly
connected.
PSU (Power supply unit)
problems
• Adjust the voltage settings. Ensure
Press the power key on the front panel
to ensure that your computer is turned
on.
• Ensure that the power cord is
• Use other compatible power cord.
Contact the ASUS Service Center
about installing another PSU on your
computer.
Display
Problem Possible Cause Action
No display
output after
turning the
computer on
(Black screen)
The signal cable is
not connected to the
correct VGA port on your
computer.
Signal cable problems Try connecting to another monitor.
switch to your area’s power
requirements.
that the power cord is unplugged
from the power outlet.
properly connected.
• Connect the signal cable to the
correct display port (onboard VGA or
discrete VGA port).
• If you are using a discrete VGA
card, connect the signal cable to the
discrete VGA port.
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LAN
Problem Possible Cause Action
The LAN cable is not
connected.
LAN cable problems
Cannot access
the Internet
Your computer is not
properly connected to a
router or hub.
Connect the LAN cable to your
computer.
Ensure the LAN LED is on. If not,
try another LAN cable. If it still does
not work, contact the ASUS service
center.
Ensure that your computer is properly
connected to a router or hub.
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Network settings
Problems caused by the
anti-virus software
Driver problems Reinstall the LAN driver
Contact your Internet Service Provider
(ISP) for the correct LAN settings.
Close the anti-virus software.
Audio
Problem Possible Cause Action
Speaker or headphone is
connected to the wrong
port.
Speaker or headphone
No Audio
does not work.
The front and back audio
ports do not work.
Driver problems Reinstall the audio driver.
• Refer to your computer’s user
manual for the correct port.
• Disconnect and reconnect the
speaker to your computer.
Try using another speaker or
headphone.
Try both the front and back audio
ports. If one port failed, check if the
port is set to multi-channel.
ASUS M11BB 63
Page 64
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System
Problem Possible Cause Action
Too many programs are
running.
Close some of the programs.
System speed is
too slow
The system often
hangs or freezes.
Computer virus attack
Hard disk drive failure
Memory module problems
There is not enough
air ventilation for your
computer.
Incompatible softwares are
installed.
• Use an anti-virus software to
scan for viruses and repair your
computer.
• Reinstall the operating system.
• Send the damaged hard disk
drive to ASUS Service Center for
servicing.
• Replace with a new hard disk drive.
• Replace with compatible memory
modules.
• Remove the extra memory
modules that you have installed,
then try again.
• Contact the ASUS Service Center
for assistance.
Move your computer to an area with
better air ow.
Reinstall the OS and reinstall
compatible softwares.
64 Chapter 7: Troubleshooting
Page 65
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CPU
Problem Possible Cause Action
Your computer is booting
up.
Too noisy right
after turning on
the computer.
The BIOS settings have
been changed.
Old BIOS version
It is normal. The fan runs on its
full speed when the computer is
powering on. The fan slows down
after entering the OS.
Restore the BIOS to its default
settings.
Update the BIOS to the latest
version. Visit the ASUS Support
site at http://support.asus.com to
download the latest BIOS versions.
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Computer is too
noisy when in use.
If the problem still persists, refer to your Desktop PC’s warranty card and contact the ASUS
Service Center. Visit the ASUS Support site at http://support.asus.com for the service
center information.
The CPU fan has been
replaced.
There is not enough
air ventilation for the
computer.
The system temperature is
too high.
Ensure that you are using a
compatible or ASUS-recommended
CPU fan.
Ensure that your computer is
working in an area with good air ow.
• Update the BIOS.
• If you know how to reinstall the
motherboard, try to clean the inner
space of the chassis.
• Contact the ASUS Service Center
for assistance.
ASUS M11BB 65
Page 66
ASUS contact information
ASUSTeK COMPUTER INC.
Address 15 Li-Te Road, Peitou, Taipei, Taiwan 11259
Telephone +886-2-2894-3447
Fax +886-2-2890-7798
E-mail info@asus.com.tw
Web site http://www.asus.com
Technical Support
Telephone +86-21-3842-9911
Fax +86-21-5866-8722 ext. 9101#
Online support http://support.asus.com/techserv/techserv.aspx
ASUS COMPUTER INTERNATIONAL (America)
Address 800 Corporate Way, Fremont, CA 94539, USA
Telephone +1-510-739-3777
Fax +1-510-608-4555
Web site http://usa.asus.com
Technical Support
Telephone +1-812-284-0883
Support fax +1-812-282-2787
Online support http://support.asus.com/techserv/techserv.aspx
ASUS COMPUTER GmbH (Germany and Austria)
Address Harkort Str. 21-23, 40880 Ratingen, Germany
Fax +49-2102-959931
Web site http://www.asus.com/de
Online contact http://eu-rma.asus.com/sales
Technical Support
Telephone +49-2102-5789555
Support Fax +49-2102-959911
Online support http://support.asus.com/techserv/techserv.aspx
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