ARRIS 2W3700ATH Users Manual
Contents
Contents i
3700HGV-B Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Connect the Computer to the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Choose a Computer and Connection Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Ethernet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Wireless Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Non-2Wire Wireless Adapter Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Locating the Serial Number and Wireless Encryption Key . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Configuring the Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
USB to PC Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Install the 2Wire Gateway USB Driver - Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Install the 2Wire Gateway USB Driver - Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connect the Broadband Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connecting to VDSL via CoAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connect to IPTV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Setting Up IPTV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Gateway User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Gateway (System) Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Viewing Your System Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting a System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Changing Your Time Zone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Viewing System Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Broadband Link Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Viewing Your Broadband Link Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Viewing Broadband Link Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using Broadband Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Viewing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Broadband Link Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Home Network Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Viewing Your Home Network Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Local Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Status at a Glance Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Monitoring Your Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Customizing Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring Additional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Editing Address Allocation Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Firewall Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Viewing Your Firewall Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring Firewall Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuring Advanced Firewall Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Enabling Advanced Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Allowing Inbound and Outbound Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Disabling Attack Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Access the Management and Diagnostic Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
i
Contents
Accessing the Management and Diagnostic Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
System Summary Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Broadband Link - Summary Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Broadband Link - Statistics Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Broadband Link - Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Local Network - Status Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Local Network - Statistics Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Local Network - Device List Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Local Network - Wireless Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Local Network - Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Enabling Router Behind Router Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Local Network - Address Allocation Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Local Network - Configure the MoCA Network Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Local Network - MoCA Statistics Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Firewall - Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Firewall - Detailed Information Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Firewall - Advanced Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Troubleshooting - DSL Diagnostics Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Analyzing General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Reviewing Training History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Reviewing Bitloading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Troubleshooting - Event Log Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Troubleshooting - Network Tests Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Troubleshooting - Upgrade History Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Troubleshooting Resets Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Advanced - Syslog Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Advanced - Provisioning Info Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Advanced - Configure Time Services Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Advanced - Configure Services Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Advanced - DNS Resolve Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Advanced - Link Manager States Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Advanced - Detailed Log Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Upgrade the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Configuring Multiple Static IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Step 1: Enable Public Network Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Step 2: Allocate Public IP Addresses to the LAN Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Step 3: Configure Firewall Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Sample Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
LED overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
ii
3700HGV-B Overview
The 3700HGV-B is a residential gateway used to connect to the Lightspeed network. It has many of the
features of an advanced broadband router as well as some additional features. Following are some of the
major features of the 2Wire gateway.
Advanced modem technology. 2Wire’s modem technology features enhanced bridge tap, long loop, and
disturber performance.
Super-fast router. The 2Wire gateway’s router provides the fastest data transfer speeds available between
the network and the Internet. The high-performance router distributes data seamlessly to all of the
computers on the network, without a dramatic loss of performance or speed.
Professional-grade firewall. The 2Wire gateway firewall includes both standard NAT/PAT security and
Stateful Packet Inspection to defend against Denial of Service Internet attacks.
Flexible networking. The 2Wire gateway includes a variety of home networking technologies in one box:
Ethernet, direct USB, HyperG wireless,
Figure 1. 3700HGV-B, Rear View
1
and MoCA.
Note: The Phones Lines 1&2/Aux Line ports are reserved for connecting to VoIP service, and are
not currently active.
Ethernet. Ethernet is a local area network (LAN) technology that transmits information between computers
at speeds of 10 or 100 Mbps. The 3700HGV-B has 4 Ethernet ports for directly connecting computers or
devices. If the home or office is wired for Ethernet, use the Ethernet interface(s) on the gateway to create a
broadband network.
USB. The 2Wire gateway’s USB 1.1 port allows users to directly connect a computer or other network-ready
device.
1. Some interfaces are not available on specific models.
1
Networking Technology Overview
Wireless. The 2Wire gateway includes an integrated wireless access point, which allows users to roam
wirelessly throughout the home or office. 2Wire's high-powered wireless technology virtually eliminates
wireless “coldspots” in the home. The 2Wire gateway’s high power 400mW transmitter ensures that users
benefit from increased wireless bandwidth throughout the coverage area. In addition, the 2Wire gateway
employs a special triple antenna design. The third antenna is used only for transmitting packets, thus
mitigating the power loss associated with switching the antenna use back and forth between transmit and
receive. This results in greater access point sensitivity, as antenna placement can be better optimized with
a dedicated set of receive-only antennas.
MoCA. MoCA technology allows users to easily share digital entertainment throughout the home using the
existing coax cable infrastructure to distribute content such as video (SDTV and HDTV), music, games, and
images. MoCA provides the following benefits:
• Multi-room HDTV DVR. Allows users to record and share digital videos simultaneously in every room.
• Multi-room gaming. Allows users to access games from various locations in the home and play
simultaneously.
• PC to TV. Allows users to merge data and video-centric networks throughout the home.
802.1X Authentication. 802.1X Authentication provides port-based authentication using certificates.
These certificates reside in the RADIUS authentication server and the 3700HGV-B gateway, and are signed
by a Certificate Authority (CA). When the RADIUS server and the gateway successfully exchange certificates,
access to the network is allowed.
Prior to authentication, only limited security traffic (Layer 1 and Layer 2) is allowed on ports. After
authentication, ports open up for all other traffic (such as DHCP, IP, or Layer 3 and above).
The VDSL DSLAM is the authenticator between the 3700HGV-B and the RADIUS server. The RADIUS server
provides authentication and authorization for the 3700HGV-B, and decides if the VDSLAM will open the port
for upper layer traffic. The 3700HGV-B and RADIUS server will exchange certificates to provide mutual
authentication. They will ensure that the certificate was issued from a trusted CA and that the certificates
are valid, and other related information.
If the VDSL DSLAM port is not configured for 802.1X, the 3700HGV-B attempts to authenticate 3 times. If it
cannot authenticate, it bypasses 802.1X authentication. This does not mean that the 3700HGV-B will be
allowed on the network, just that it does not attempt the authentication again until power cycled or the
network requests it.
802.1x Setup
VDSL HomePortal
(Supplicant)
EAP/TLS EAP to Radius
VDSL DSLAM
(Authenticator)
RADIUS
RADIUS Server
(Authentication
Server)
2
Networking Technology Overview
VDSL. VDSL (very high bit-rate DSL) operates over the copper wires in a phone line in a manner similar to
ADSL, but at much faster speeds. VDSL can achieve speeds as high as 52 Mbps downstream and 16 Mbps
upstream, as opposed to ADSL (up to 8 Mbps downstream and 800 Kbps upstream).
3
Installation Requirements
Before you begin installation, review the 3700HGV-B package contents and ensure that you have available
the items shown in Figure 2
1
.
Figure 2. 2Wire and Service Provider Installation Components
Note: Vertical orientation is the preferred method for mounting the 3700HGV-B gateway. Please
use the mounting stand included with the 3700HGV-B gateway.
1. Additional components may be provided by your service provider.
4
Connect the Computer to the Gateway
Note: Any equipment or devices that must be installed at the NID are outside the scope of this
document.
Choose a Computer and Connection Type
If the customer has ordered IPTV and High Speed Internet, the preferred location for installing the
3700HGV-B is by the first video set top box. In this case, the first PC may or may not be located in the
same room. If the customer ordered High Speed Internet access only, then the 3700HGV-B should be
installed near the first PC. Computers can be connected to the 3700HGV-B via Ethernet, wireless, USB, or
MoCA.
The first computer you connect to the network is used to configure the 3700HGV-B for proper operation. If
the customer has not ordered High Speed Internet, then the technician must use their assigned laptop to
configure the 3700HGV-B.
Choose one of the following methods to connect the first computer to the 3700HGV-B. Save and close all
open programs before you begin connecting the 3700HGV-B.
Connection Type Page
Ethernet page 6
Wireless page 7
USB page 9
5
Ethernet Connection
Connect the Computer to the Gateway
1. Connect the provided power adapter from the 3700HGV-B's POWER port to an electrical outlet. After the
3700HGV-B has completed its start up process, the
POWER light on the front of the 3700HGV-B should
be green.
2. Connect the yellow Ethernet cable provided with the 3700HGV-B from any available ETHENET port on the
3700HGV-B to the computer’s Ethernet port.
3. If the VDSL signal is carried over the phone line, connect the provided gray phone cable from the
gateway's
PHONE LINE port to telephone wall jack. If the VDSL signal is carried over coax, refer to
page 11.
6
Connect the Computer to the Gateway
Wireless Connection
Requires wireless-enabled notebook or a computer with an 802.11b/g wireless network adapter installed.
Wireless adapters can be purchased from the service provider.
1. Connect the provided AC power adapter from the 3700HGV-B’s POWER port to an electrical outlet. After
the 3700HGV-B has completed its start up process, the
POWER light on the front of the 3700HGV-B
should be green.
2. If the VDSL signal is carried over the phone line, connect the provided gray phone cable from the
3700HGV-B's
PHONE LINE port to telephone wall jack. If the VDSL signal is carried over coax, refer to
page 11.
3. Install the wireless adapter according to the manufacturer’s instructions (see note below).
Note: If you use a 2Wire wireless adapter (PCI, PC card, or USB adapter) for wireless networking,
the 2Wire gateway Setup Wizard CD automatically configures it to communicate with the gateway
during setup. If you are NOT using a 2Wire wireless adapter, you must manually configure your
adapter to communicate with the gateway using the information on page 8.
7
Non-2Wire Wireless Adapter Configuration
Locating the Serial Number and Wireless Encryption Key
A portion of the serial number of your
3700HGV-B is used as the network name
(SSID). Beneath the serial number is a tendigit number which is used as the encryption
key. These are located on the bottom of your
3700HGV-B (shown in vertical orientation).
You will need this information to configure
your wireless adapter.
Configuring the Adapter
1. Install and configure your wireless
adapter according to the manufacturer’s
instructions.
2. Use the network adapter configuration
software or Windows network connection
wizard to set the network name (SSID)
and encryption key (WPA).
Connect the Computer to the Gateway
a.The network name is the word “2WIRE”
(in all capital letters), followed by the
last three digits of the gateway serial
number (for example, 2WIRE110).
b. The encryption key is a 64-bit hex value, located beneath the bar code on the bottom of the
2Wire gateway. In the example, it is 4119627022.
c. For Mac OS X users, you may need to enter the “$” character at the beginning of the
encryption key (for example, $4119627022).
Note: The above instructions are for users configuring their adapter with WPA. If the user’s
wireless adapter doesn't support WPA they should use WEP; however, this decreases the level of
security provided for wireless traffic.
8
USB to PC Connection
Connect the Computer to the Gateway
1. Connect the provided AC power adapter from the 3700HGV-B’s POWER port to an electrical outlet. After
the 3700HGV-B has completed its start up process, the
POWER light on the front of the 3700HGV-B
should be green.
2. Connect the provided blue USB cable from the 3700HGV-B’s USB-PC port to the USB port on the
computer.
3. If the VDSL signal is carried over the phone line, connect the provided gray phone cable from the
3700HGV-B's
PHONE LINE port to telephone wall jack. If the VDSL signal is carried over coax, refer to
page 11.
Install the 2Wire Gateway USB Driver - Windows
1. Insert the 2Wire setup CD in your computer’s CD-ROM drive.
2. Power on the computer. If the Add Hardware Wizard displays, follow the on-screen instructions. If
prompted to identify where to search for drivers, deselect
3. After the driver installs click Finish to complete the driver installation. The Setup Wizard will resume
Floppy Disk drive and check CD-ROM drive.
when the PC has rebooted.
Note: Microsoft Windows 98 users may be prompted to insert the Windows 98 installation CD-
ROM after installing the 2Wire gateway USB drivers. After the Windows 98 updates are complete,
remove the Windows 98 CD and reinsert the Setup Wizard CD into the CD-ROM prior to rebooting
the PC.
9
Connect the Computer to the Gateway
Install the 2Wire Gateway USB Driver - Macintosh
Note: The 2Wire gateway supports USB for Macintosh OS 8.6, 9.2, 10.1.4, 10.1.5, 10.2.0,
10.2.1 to 10.2.6, 10.3.3 to 10.3.9, 10.4.0, and 10.4.1.
Before making the USB connection to the gateway, you must install the 2Wire gateway USB driver on the
computer. The following instructions are for USB installation on Macintosh computers running OS 10.2.
1. With the computer powered on and the 2Wire Setup Wizard CD in the CD-ROM drive, double-click the
2Wire CD icon on the desktop.
2. Double-click 2Wire USB to begin the driver installation.
3. If the user has set up an administrator name and password, the Authenticate screen opens. Enter the
administrator name and password and click
4. Follow the on-screen instructions. When the driver installation is complete, you will be prompted to
restart the computer.
5. After the computer restarts, connect the provided blue USB cable from the USB-PC port on the 2Wire
gateway to the computer's
USB port.
OK.
10
Connect the Broadband Interface
Now that you have completed the Power and LAN connections, it is time to connect to the broadband
interface. There are two connection methods available:
•VDSL over RJ-11
• VDSL over Coax
If the 3700HGV-B is receiving the VSDL signal via RJ-11, that step was completed in the previous chapter. If
the 3700HGV-B is receiving the VSDL signal via CoAX, refer to the following section.
Connecting to VDSL via CoAX
Legend
Legend
VDSL
VDSL
Coax
Coax
LAN
LAN
Car-5
Car-5
CAT-3
CAT-3
Coax
Coax
PC LAN
PC LAN
Ethernet
Ethernet
Main
Main
Splitter
Splitter
Splitter
Splitter
Diplexer
Diplexer
STB
STB
STB
STB
PC Wi-Fi
PC Wi-Fi
VDSL
VDSL
Splitter/Balun
Splitter/Balun
NID
NID
Figure 3. Inside Wiring Diagram
RG
RG
Line 1
Line 1
(TDM)
(TDM)
from NID
from NID
11
Connect to IPTV
Setting Up IPTV
While the 3700HGV-B supports MoCA directly connected to it, it will not be used by SBC during the
Controlled Launch. Instead MoCA or HomePNA will be terminated on an Ethernet over CoAX bridge (for
example, a Scientific Atlanta device or a Motorola NIM 100), which connects to an Ethernet port on the
3700HGV-B.
Note: The NIM100 is independently powered, and should be installed close to a power outlet.
Refer to the manufacturer’s instructions that came with the NIM100.
1. Connect a coaxial cable from the gateway’s CABLE LINE port to the NIM100’s CABLE IN port.
2. Connect an Ethernet cable from the NIM100’s Ethernet port to the Ethernet port on the set top box.
12
Gateway User Interface
This chapter describes the 2Wire gateway user interface.
Note: 2Wire recommends that you use Internet Explorer 5.5 (or higher) or Netscape 6
(or higher).
Gateway (System) Pages
Viewing Your System Summary
The System Summary page provides general information and links to the gateway’s most commonly used
features.
The Network at a Glance panel provides a summary of the System, Broadband Link, and Home Network
states of your gateway.
• The System area of the Network at a Glance panel displays your 2Wire gateway model name, the
version of gateway software that you are using, and the status of your gateway password. If a password
has been set, you must enter it before you can access 3700HGV-B configuration pages.
• The Broadband Link area of the Network at a Glance panel displays the overall status of your gateway’s
physical and Internet-level connectivity.
• The Home Network area of the Network at a Glance panel displays your system’s
status and a list of the devices currently connected to your local network.
LOCAL NETWORK light
13
Gateway User Interface
Setting a System Password
Setting a system password protects your gateway settings from being modified or changed by someone who
has not been given permission to do so. After setting a system password, you will be required to enter it
whenever you attempt to access a gateway configuration page — for example, if you try to change the
gateway’s broadband connection settings or upgrade the gateway software. If a password has not been set,
a reminder notice is displayed when you attempt to access pages where settings can be changed.
Changing Your Time Zone Settings
The 2Wire gateway sets the time automatically using time servers on the Internet. It retrieves date/time
information in Greenwich Mean Time (GMT). You can set or change the Time Zone settings in the Edit Date
and Time Settings page.
14
Gateway User Interface
Viewing System Details
The System Details page provides information about your gateway, any enhanced services you may have,
and provides a link that you can use to restart your system.
Broadband Link Pages
Viewing Your Broadband Link Summary
The Broadband Link Summary page provides general information about the current status of your
broadband link connection and your system configuration.
The Connection panel shows information about your gateway’s connection to your broadband service. The
elements displayed will vary, depending on your gateway model and the type of broadband service you have.
15
Gateway User Interface
• Connection Status. There are two ways you can check the current status of your gateway’s broadband
connection: you can use the BROADBAND LINK indicator light on the front of your gateway, or, if your
computer is connected to the network, you can view the user interface. Connection Speed
• Connection Speed shows the incoming and outgoing data rates of your DSL connection, measured in
kilobits per second (Kbps). Incoming is the speed of data flowing from the Internet to your network;
Outgoing is the speed of data flowing from your network to the Internet.
• Connection Information. Connection Information shows the following basic system configuration
information:
− Internet Address. The broadband IP address assigned by your service provider to your gateway so
that it can communicate on the service provider’s network. This address is assigned to you by your
broadband Service Provider for all communication on the broadband network.
− Hardware Address. (Also known as the MAC address or physical address). When your gateway is
connected to the broadband network, an association is made between its unique hardware address
and its Internet address before it can communicate to the broadband network.
− Key Code. The activation code that tells your gateway how to connect to your service provider. The
key code is used during the installation process to customize the settings for your broadband
provider.
Viewing Broadband Link Details
The Broadband Link Details page displays technical information about your broadband connection.
Technical support representatives use this information to help troubleshoot problems with your broadband
connection.
16
Gateway User Interface
From Jeff M.:
Need to show Ethernet broadband example page.
The information displayed depends on the type of broadband service you have and your gateway model.
Using Broadband Diagnostics
Diagnostics displays an itemized list of your broadband connection’s current status. Technical support
representatives use this information to help troubleshoot problems with your broadband connection.
To update the broadband link status, click
REFESH.
To initiate a full test of your broadband link, click TEST. The test will take several minutes, during
which the system reestablishes all broadband connections. You will not be able to access the
broadband network until the test is complete.
17
Gateway User Interface
Viewing Statistics
The View Broadband Link Statistics page shows statistics associated with the 2Wire gateway broadband
link, including cumulative DSL statistics.
Note: This page is not available for Ethernet broadband connections. When it is temporarily
displayed in menu bars (immediately after changing from a DSL configuration), it will not contain
any information.
18
Gateway User Interface
Using Broadband Link Advanced Settings
The Advanced Settings page allows you to manually configure your DSL and Internet connection settings.
Typically, these settings are automatically provided by your service provider. You should adjust these
settings ONLY if you are very familiar with DSL and networking technology.
• Selecting Broadband Connection. The Broadband Type dropdown menu allows you to select whether to
connect via DSL or Ethernet.
• Modifying DSL Settings. When your gateway is configured to use DSL, the gateway can be configured as
to which DSL line port to use. By default, the gateway automatically detects which DSL line to use. The
DSL Line Selection dropdown menu allows you to select a DSL line (Automatic, RJ-11, or CoAX).
19
Gateway User Interface
Home Network Pages
Viewing Your Home Network Summary
The Home Network Summary page displays information about the devices installed on your network.
Local Devices
The Local Devices panel shows you the name of the device, how it is connected, any special configuration
information, and provides links to other system features that you can set up for the device. A “device” on
your network is usually a computer — either a personal computer used by a household member, or a
computer that is dedicated to a specific use (such as a Web server that hosts online games). The status of
each device is shown in the Local Devices list.
Each device on your home network is represented with a computer icon. If the “show inactive devices”
option is enabled, and the device becomes inactive because it is powered off or removed from your
network, this icon will display as Inactive.
If you defined a name for your computer during System Setup or when your computer was set up, the name
displays next to the device. However, there are two instances where the device name will not appear:
• If your computer was manually configured with a static IP address, the static IP address displays
instead of the computer’s name.
• If you have not named the device but it still obtains its Internet address from the system, the word
“Unknown” displays.
If you have configured the firewall to allow information from the Internet to pass through to the computer
(also referred to as “hosting an application”), the name of the application(s) that you are hosting are
displayed under the device name.
Depending on the permissions you have set for devices on your network, the following links may display
next to the device:
20
Gateway User Interface
• Access shared files. Accesses the shared files available from this computer. This feature only works
with Microsoft Windows computers that have shared files and file sharing installed. If your computer is
configured with a static IP address, this link will not appear.
• Edit firewall settings. Accesses the system user interface page, which allows you to edit the firewall
pass-through settings for the computer. For example, you may need to change the pass-through settings
for the computer if you want to play an Internet game.
• View Internet Access Control. Accesses the Internet Access Restriction schedule for this computer.
• Edit Content Screening. Accesses the Content Screening settings page, allowing you to change the Web
site permissions for users on your network.
• View device details. Displays the technical networking details about the device. This information may be
helpful to a technical support representative if you are experiencing difficulties.
Note: Depending on the enhanced services offered by your service provider, some links (such as Internet
Access Control or Content Screening) may not be available.
Status at a Glance Panel
The Status at a Glance panel shows you a list of network connection types, the number of devices
connected via each connection type, and your wireless settings. To change your wireless settings, click the
EDIT SETTINGS button. To disable a network device, click the DISABLE button.
Monitoring Your Wireless Settings
Your 2Wire gateway has an integrated wireless access point, which enables you to connect your wirelessenabled computers to your home network.
21
Gateway User Interface
By default, the 2Wire gateway ships with WPA enabled and a preconfigured network name. The default WPA
key is located on the bottom of the gateway, next to the serial number.
The Current Settings panel shows the 2Wire gateway’s wireless access point settings:
• Access Point. The designated name of the wireless access point.
• Network Name. The name assigned to your wireless network. The default is 2WIREXXX, where XXX
represents the last three digits of your 2Wire gateway serial number (for example, 2WIRE954).
• Channel. The radio frequency band the access point uses for your wireless network (the default is 6).
Wireless adapter cards auto-detect which channels to use. If you are having problems with your
wireless network, it could be due to radio interference. You can change the wireless channel to see if
interference is reduced on a different channel.
• Authentication. The security method used to ensure that users are authorized to access the wireless
network: WEP - Open, WEP - Shared, or WPA-PSK.
• Encryption.
The security setting that makes it difficult for unauthorized users to access your
network.
22
Gateway User Interface
Customizing Security Settings
You should always enable encryption for wireless communication. When encryption is enabled, you must
define an encryption key for the 2Wire gateway’s wireless access point and configure that same key on each
wireless client that will use your 2Wire gateway wireless network.
Note: If encryption is enabled, each wireless client must be configured with the encryption key
defined on the system before it can operate on your wireless network.
Configuring Additional Settings
The Additional Settings panel allows you to customize wireless settings. In general, it is
recommended that you leave the default settings in place; however, if you are experiencing
connection or performance difficulties, altering these settings may improve performance.
Note: Because the fields that display are dependent on the type of wireless adapter you are
using, some of these settings may not display.
• Wireless Mode. Allows you to force the gateway to use 802.11b/g, 802.11b-only, or 802.11g-only
modes of operation.
• DTIM Period (seconds). Determines at which interval the access point will send its broadcast traffic.
This field displays only for 802.11b/g based models.
• Maximum Connection Rate. The maximum rate at which your wireless connection works (1, 2, 5.5, 11,
or 22 Mbps for 802.11b-based models; 1, 2, 5.5, 11, 6, 9, 12, 24, 36, 48, or 54 Mbps for 802.11b/
g-based models).
• Power Setting. Allows you to select the power level for your wireless connection. Power level options are
based on the service provider’s configuration.
If you have customized your wireless system configuration, you can restore the wireless settings to factory
defaults by clicking the
RESTORE DEFAULTS button.
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