Apple xserve early2009 Service Manual

 Apple Technician Guide

Xserve (Early 2009)

Updated: 2010-06-28
 Apple Inc.
© 2009 Apple Inc. All rights reserved.
Under the copyright laws, this document may not be copied, in whole or in part, without the written consent of Apple.
Every eort has been made to ensure that the information in this document is accurate. Apple is not responsible for printing or clerical errors.
Apple 1 Innite Loop Cupertino, CA 95014-2084 USA + 1 408 996 1010 www.apple.com
Apple, the Apple logo, Mac, and Macintosh are trademarks of Apple Inc., registered in the U.S. and other countries.
Xserve (Early 2009)

Contents

Basics
Overview 9
Front View 10 Rear View 10 Serial Number Location 11 Hot-Pluggable SATA or SAS Drives 12 How to Identify Single- and Dual-Processor Congurations 13
Troubleshooting
General Troubleshooting 15
Update System Software 15 Emerging Issues 15 Hardware vs. Software 15 Xserve Firmware Updates 16 Memory Conguration 16 Block Diagram 21 Diagnostic LEDs 22
Symptom Charts 31
Startup and Power Issues 31
No Power / Dead Unit 31 Burnt Smell or Odor 34 Won’t Start Up / No Video/ LED On 36 Won’t Start Up / No Video/ Activity LEDs Flashing 38 Intermittent Shutdown 39 Kernel Panic/System Crashes 41 Uncategorized Symptom 43
Mass Storage 44
Apple Drive Module Read/Write Issue 44 RAID Battery Not Charging 58 Uncategorized Symptom 60
Input/Output Devices 61
Rear USB Port Does Not Recognize Known Devices 61 Front USB Port Does Not Recognize Known Devices 62 FireWire Port Does Not Recognize Known Devices 63 PCI-E Expansion Card/Slot Not Recognized 64
Communications 67
Ethernet Port/Device Issues 67
Video 70
Video Distortion 70 No Video 71
Mechanical Issues: Thermal and Enclosure 72
Failed or Fast Fans 72
Take Apart
General Information 76
Orientation 76 Tools 76 How to Identify Single- and Dual-Processor Congurations 76 Mounting in a Rack 76 Icon Legend 77 Note on Illustrations 77
Apple Drive Module 78
Removal 79 Replacement 80
Power Supply 81
Removal 82 Replacement 82
Power Supply Blank 83
Removal 84 Replacement 84
Top Cover 85
Removal 86 Replace 86
Solid State Drive 87
Removal 88 Replacement 88
Solid State Drive Cable 89
Removal 90 Replacement 90
Solid State Drive Carrier 91
Removal 92 Replacement 92
Memory 94
Removal 95
Memory Slot Utility 95 Replacement 96 Memory Conguration 96
PCI-E Riser Cards 97
Removal 98 Replacement 98
PCI-E Expansion Cards 99
Removal 100 Replacement 101
Optical Drive 102
Removal 103 Replacement 104
Airow Duct 105
Removal 106 Replacement 107
Fan Array 108
Removal 109 Replacement 109
Battery 110
Removal 111 Replacement 111
Front Panel Cable 112
Removal 113 Replacement 113
Backplane-to-Logic Board I/O Cable 114
Removal 115 Replacement 115
Optical Drive Cable 117
Removal 118 Replacement 119
Locking Mechanism Rod 120
Removal 121 Replacement 121
Front Bezel Brackets 122
Removal 123 Replacement 123
Front Bezel Assembly 124
Removal 125
Replacement 126
Front Panel Buttons 127
Removal 128 Replacement 128
Light Pipe 129
Removal 130 Replacement 130
Front Panel Board 131
Removal 132 Replacement 132
Drive Interconnect Backplane 133
Removal 134 Replacement 134
Xserve RAID Card 136
Removal 137 Replacement 138
Power Distribution Board 139
Removal 140 Replacement 140
Power Distribution Board Cable 141
Removal 142 Replacement 142
Xserve RAID Card Battery 143
Removal 144 Replacement 144
Processor Heat Sink 145
Removal 146 Replacement 148
Processor 149
Removal 150 Replacement 151
Video Mezzanine Card 153
Removal 154 Replacement 154
Logic Board 155
Removal 156 Replacement 158
Rear ID Button 159
Removal 160 Replacement 160
ID Tab 161
Removal 162 Replacement 162
Enclosure 163
Removal 164 Replacement 164
Views
Exploded View 166
Feedback 168
 Apple Technician Guide

Basics

Xserve (Early 2009)
© 2009 Apple Inc. All rights reserved.

Overview

2010-06-28
The Xserve (Early 2009) rack-optimized server features single or dual Quad-Core Intel Xeon “Nehalem” processors, integrated memory controllers featuring up to 12 DIMMs of 1066MHz DDR3 ECC RAM, three hot-plug drive bays supporting SATA or SAS Apple Drive Modules, support for a Solid-State Drive (SSD) boot drive, dual x16 PCI Express 2.0 slots, NVIDIA GeForce GT 120 graphics subsystem and integrated lights-out management.
Identifying Features
The main features and service dierences include:
• single and dual Intel Xeon “Nehalem” processors
• 6 or 12 DIMM slots depending on processor conguration
• Solid-State Drive Support
• Mini DisplayPort connector on rear panel
Xserve (Early 2009) Basics — Overview 9

Front View

On/standby button
Drive module
status light

Rear View

Serial console
and light
port
Enclosure lock
and status light
Drive module
activity light
Mini DisplayPort
USB 2.0
Expansion
slot 2
port
System identifier
button/light
Ethernet link light
Ethernet
port 2
(Port 1)
Ethernet
port 1
Ethernet link light
(Port 2)
System activity
lights
Expansion
slot 1
Optical drive
Drive module
bays (3)
USB 2.0 ports (2)
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System identifier
button/light
System information tag
(pullout tab)
FireWire 800
ports (2)
Power supply
bay 1
Power supply
bay 2
Xserve (Early 2009) Basics — Overview 10

Serial Number Location

The serial number is located at the rear of the unit: on the ID Tab.
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Xserve (Early 2009) Basics — Overview 11

Hot-Pluggable SATA or SAS Drives

The server includes three hard drive bays at the front of the Xserve. All bays support Apple qualied hot-pluggable Apple Serial ATA (SATA) or Serial Attached SCSI (SAS) drive modules. Xserve drive bays support qualied Apple Drive Modules with Apple qualied hard drives and rmware only. Drive bays not congured with an Apple Drive Module ship with a non­functional blank drive carrier which do not support third-party hard drive installation.
Drive bays are numbered 1-3, beginning with the far left bay. The drive installed in bay 1 is the boot drive and should have the operating system installed on it. Xserve’s congured with a Solid-State Drive (SSD) will contain the Mac OS X Server operating system and function as the boot drive.
You can replace or install hard drives while the Xserve is running; you do not need to shutdown or open the Xserve rst, but you may need to dismount the drive from the Xserve OS beforehand. A status light on the front of each drive indicates when it is safe to remove the drive without losing data. For more information, see “Apple Drive Module” in the Take Apart chapter.
Solid-State Drive
The server may include an optional Solid-State Drive. The drive contains the Mac OS X Server operating system as the boot drive for the Xserve.
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Xserve (Early 2009) Basics — Overview 12
Power Supply Redundancy
The Xserve (Early 2009) supports up to two power supply modules for redundancy. There are two power supply bays in the rear of the enclosure. You can replace or install a power supply from the back panel without removing the Xserve from the rack. If the Xserve has two power supplies, they are hot-swappable; the Xserve will continue to operate using only one supply while the second is removed. For more information about removing or installing power supply modules, see “Power Supply” in the Take Apart chapter.
How to Identify Single- and Dual-Processor Congurations
To identify the conguration of an Xserve (Early 2009) computer, check the code on the computer’s ID Tab, which is located on the computer’s back panel. See “Serial Number
Location.”
There are three options for identifying single and dual processor congurations:
• Quad-Core Xserve (Early 2009): Single processor logic board with 6DIMM slots, and one large heat sink
• 8-Core Xserve (Early 2009): Dual processor logic board with 12 DIMM slots, and two large heat sinks:
• Quad-Core Xserve (Early 2009): Single processor logic board, 12 DIMM slots and one large heat sink. This option is present only when a single-processor logic board has previously been replaced via the Xserve service parts kit.
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Xserve (Early 2009) Basics — Overview 13
 Apple Technician Guide

Troubleshooting

Xserve (Early 2009)
© 2009 Apple Inc. All rights reserved.

General Troubleshooting

Update System Software

Important: Whenever possible before beginning troubleshooting, ensure the latest software
and rmware updates have been applied.
Troubleshooting Theory
For general information on troubleshooting theory, refer to:
http://service.info.apple.com/service_training/en/006/troubleshoot/index.php?page=intro

Emerging Issues

For the latest on troubleshooting issues, refer to:
http://support.apple.com/kb/index?page=search&q=khot%20Xserve%20Emerging%20 Issue

Hardware vs. Software

For information on how to isolate a hardware issue from a software issue, refer to:
http://support.apple.com/kb/TS1388
TS1394—Mac OS X: Troubleshooting installation and software updates <http://support.apple.
com/kb/TS1394>
HT2956—Troubleshooting Mac OS X installation from CD or DVD <http://support.apple.com/
kb/HT2956>
For information on how to troubleshoot a software issue, refer to:
HT1199—Mac OS X: How to troubleshoot a software issue <http://support.apple.com/kb/
HT1199>
HT1219—Xserve, Xserve RAID: Apple Drive Module (ADM) compatibility <http://support.apple.
com/kb/HT1219>
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Xserve (Early 2009) General Troubleshooting — Update System Software 15

Xserve Firmware Updates

Firmware is the name given to software that is written into memory circuits, such as ash memory, that will hold the software code indenitely, even when power is removed from the hardware. Firmware on Intel Mac computers is designed to be updated if necessary through a software update.
EFI and SMC rmware is stored on the Xserve (Early 2009) backplane board. EFI rmware updates update the Boot ROM, and SMC updates update the System Management Controller rmware. The SMC manages fans and other environmental parameters that are independent of the Boot ROM.
Firmware symptoms can be easily mistaken for hardware issues (e.g., overheating issues, fan noise issues, etc.). Always check both EFI and SMC rmware versions and update if necessary before replacing any hardware components.
The following lists describe the type of symptoms that may be resolved by updating the EFI and SMC rmware.
Symptoms that may be resolved by updating EFI rmware:
• Cannot eject media (various conditions)
• No video on start up
• Not waking or sleeping when expected
• Bad media taking too long to eject (including holding mouse button down at startup taking minutes to eject)
Symptoms that may be resolved by updating SMC rmware:
• Fan related behavior (excessive speed or noise)
• Loud audible clicking from some fans
• Thermal shut down or warnings
• Diagnostics reporting failures
• Sleep/wake issues
• Intermittent shut down
• SMC causes bad/missing ambient sensor to cause the computer to go to sleep
• Hangs, black screen on restart from Windows
Please follow the steps outlined in KnowledgeBase article HT2013, “About Firmware Updates
for Xserve,” to perform an EFI and/or SMC rmware update. Information about rmware
versions for Intel Macs can be found in KnowledgeBase article HT1237, “Mac OS X: Firmware
Updates for Intel-based Macs.”
Memory Conguration
Xserve (Early 2009) comes with a minimum of 3 GB of 1066MHz DDR3 ECC memory, installed as three 1 GB unbuered dual inline memory modules (UDIMMs).
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Xserve (Early 2009) General Troubleshooting — Xserve Firmware Updates 16
DIMMs must t these specications:
• PC3-8500,1066 MHz, DDR3 SDRAM UDIMMs
• 72-bit wide, 240-pin modules
• 36 memory ICs maximum per UDIMM
• Error-correcting code (ECC)
For proper operation of Xserve (Early 2009) computers, Apple recommends using only Apple­approved DIMMs. Refer to GSX for Apple DIMM service part numbers. Memory from older Xserve computers is not compatible with Xserve (Early 2009).
Single Processor
Single-processor (quad-core) computers have six memory slots. You can install 1 GB, 2 GB or 4GB DIMMs for a total of up to 24 GB of memory.
You can install dierent size DIMMs in Xserve (Early 2009). However, for best performance, Apple recommends you install equal-size DIMMs (all 1, 2 or 4GB) lling the slots in the order listed in this table.
If you have Fill these slots
Three DIMMs A1, A2, and A3 Four DIMMs A1, A2, A3, and A4 Five DIMMs A1, A2, A3, A4, and A5 Six DIMMs A1, A2, A3, A4, A5, and A6
See also “Memory Slot Utility” below.
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Xserve (Early 2009) General Troubleshooting — Memory Conguration 17
Dual Processor
Dual-processor (eight-core) computers have twelve memory slots. You can install 1 GB, 2 GB, or 4 GB DIMMs for a total of up to 48 GB of memory.
You can install dierent size DIMMs. in Xserve (Early 2009) However, for best performance, Apple recommends you install equal-size DIMMs (all 1, 2, or 4 GB) lling the slots in the order listed in this table.
If you have Fill in these slots
Three DIMMs A1, A2, and A3 Four DIMMs A1, A2, and B1, B2 Five DIMMs A1, A2, A3 and B1, B2 Six DIMMs A1, A2, A3 and B1, B2, B3 Seven DIMMs A1, A2, A3, A4 and B1, B2, B3 Eight DIMMs A1, A2, A3, A4 and B1, B2, B3, B4 Nine DIMMs A1, A2, A3, A4, A5 and B1, B2, B3, B4 Ten DIMMs A1, A2, A3, A4, A5, A6 and B1, B2, B3, B4 Eleven DIMMs A1, A2, A3, A4, A5, A6 and B1, B2, B3, B4, B5 Twelve DIMMs A1, A2, A3, A4, A5, A6 and B1, B2, B3, B4, B5, B6
See also “Memory Slot Utility” below.
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Xserve (Early 2009) General Troubleshooting — Memory Conguration 18
Memory Slot Utility
If you install dierent size DIMMs in single-processor or dual-processor computers, follow the order in the tables above. If the DIMM conguration you install doesn’t provide optimized performance, the Memory Slot Utility will appear on screen and recommend an improved conguration. To use the Memory Slot Utility again, go to /System/Library/Core Services.
Example of Memory Slot Utility Screen for Single-Processor Computer
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Xserve (Early 2009) General Troubleshooting — Memory Conguration 19
Example of Memory Slot Utility Screen for Dual-Processor Computer
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Xserve (Early 2009) General Troubleshooting — Memory Conguration 20

Block Diagram

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Xserve (Early 2009) General Troubleshooting — Block Diagram 21

Diagnostic LEDs

Logic Board Diagnostic LEDs
The Xserve (Early 2009) logic board includes a set of LEDs to help service providers troubleshoot the computer. The LEDs are located on the logic board below the DIMM connectors, at the rear of the unit, to the left side of the unit (looking from the back), and on the Drive Interconnect Backplane or Xserve RAID Card.
Some tips:
• You must remove the unit from its rack and place it on a sold surface with its cover removed
in order to view these LEDs. Most internal diagnostic LEDs are only enabled to come on when the cover is removed (memory DIMM LEDs remain ON even with the cover in place).
• Do not attempt to troubleshoot the unit solely by these LEDs alone. Use this information to
guide your troubleshooting, not lead it.
If a specic error condition exists, there should be corresponding LED evidence to help verify and isolate the issue. However, it is not possible to deduce a fault or isolate a specic symptom solely by examining these LEDs out of context.
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Xserve (Early 2009) General Troubleshooting — Diagnostic LEDs 22
1. System State LEDs
Use the following table to interpret the LEDs.
Location Name Color Nominal Indicates
S0 Power ON Green On; o when
in standby mode
S3 Sleep Green O, on when
Xserve is in sleep mode
S5 Standby Green O; on when
Xserve is in standby
System is running
System is in sleep mode
Standby mode, illuminates when AC power is attached
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Xserve (Early 2009) General Troubleshooting — Diagnostic LEDs 23
2. CPU Error LEDs
Use the following table to interpret the LEDs.
Location Color Nominal Indicates
CPU_PWRGD Green O; on to indicate
hardware power has passed
RSM_RST Yellow, Red O Fault preventing CPU from
SYS_PWRGD Green On at power-on to
indicate power has passed
PLT_RST Red O; on Yellow at
power on
CPU B OVERTEMP Red O; on if CPU B core
exceeds normal temperature
IOH OVERTEMP Red O; on if IOH exceeds
normal temperature
CPU A OVERTEMP Red O; on if CPU A core
exceeds normal temperature
Power chain in hardware
executing instructions Power chain in hardware
Platform reset
Temperature of CPU B core status
Temperature of IOH status
Temperature of CPU A core status
MXM OVERTEMP Red O; on if MXM video
card exceeds normal temperature
Temperature of MXM video card status
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Xserve (Early 2009) General Troubleshooting — Diagnostic LEDs 24
Platform Reset
Normally remains on during standby. This LED ashes on (yellow) briey at power-on. LED should turn o as system powers up and begins to execute instructions.
Overtemp LEDs
Normally o. These LEDs come on if an error occurs.
If LED is solidly on, it may indicate a processor over-temperature condition. Initial processor over-temperature can cause symptoms such as sluggish computer performance. Chronic processor over-temperature can cause the computer to hang completely.
Troubleshooting:
• Verify proper heatsink installation.
• Verify all fans are operating properly, especially the fan array.
• If both overtemp LEDs come on immediately when the computer is turned on, a faulty power supply could be one cause of this behavior. Replace power supply.
• Try swapping CPU A and CPU B locations. If the CPU Error LED follows the CPU, replace that CPU.
3. EFI POST (Power On Self Test) LEDs
This group of eight LEDs are arranged into two sets of four LEDs, representing a binary code that only has any signicance during the short time between power-on and the unit begins to boot the OS, while the CPU is executing EFI code only. At no other time should these LEDs be used or interpreted to mean anything meaningful.
The code is more easily described as two Hexadecimal digits ranging from $00 to $FF, to make it easier to list and compare during troubleshooting. Each ONE represents an LED that is ON, and each ZERO represents an LED that is OFF
Normal power-up LED sequence:
• The sequence of codes below is typical in the rst few seconds of a functioning unit’s boot
cycle, immediately following power-on, during the EFI phase of startup.
• If your system is not booting you should check these LEDs closely to verify the sequence of
codes has been executed in addition to your normal troubleshooting steps. Each code will only remain ON GREEN for a split-second each. The entire sequence takes only a few seconds to progress through.
• To see this sequence, power-on the unit (use the remote power on/o button on the logic
board) while holding down the option key on an attached USB keyboard, to invoke the EFI startup manager and prevent the unit from leaving EFI and booting into any OS. Do this as you watch these LEDs as they progress through the following sequence:
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Begin (power-on)
Xserve (Early 2009) General Troubleshooting — Diagnostic LEDs 25
$Bx = 1 0 1 1 X X X X = All $Bx codes below are memory init codes (x may be any code 0 - F)
$BF = 1 0 0 1 1 1 1 1 = If the unit does not progress past any $Bx memory init codes, this could indicate a memory issue regardless of whether DIMM diagnostic error LEDs are ON or not.
$12 = 0 0 0 1 0 0 1 0 = After memory initialization has successfully completed
$51 = 0 1 0 1 0 0 0 1 = Video driver enabled beyond this point. Attached display should be displaying an image now. If not, this may indicate a graphics card issue.
$F9 = 1 1 1 1 1 0 0 1 = EFI nished and passed on control to OS boot loader
4. CPU Voltage LEDs
This group of LEDs will normally FLASH RED briey during power-on, then should normally remain ON solidly GREEN when all voltage regulators are functioning properly to provide voltages to CPU A and CPU B, as well as IOH.
If any of these LEDs remain ON RED, this indicates that the corresponding voltage regulator is enabled but not providing any voltage output.
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In single processor units the LED group for the second processor are not present.
Xserve (Early 2009) General Troubleshooting — Diagnostic LEDs 26
5 & 6. Memory Diagnostic LEDs (A1 - A6 and B1 - B6)
This group of LEDs will normally remain OFF during power-on and throughout normal operation. If any of these LEDs come ON RED, this indicates that the corresponding DIMM (or its slot) may be faulty. To verify whether the fault lies with the DIMM or the slot, power down the unit and move the DIMM to another slot. If the DIMM is faulty, the LED adjacent to its new slot should come ON RED when power is reapplied. If a known-good DIMM is installed in the suspect slot and the LED adjacent to this slot should come ON RED , this may indicate a faulty DIMM slot on the logic board.
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How to Troubleshoot Memory LEDs
1. Remove and reseat DIMM
2. Restart computer. If associated LED is no longer illuminated, issue is resolved
3. If associated LED remains illuminated, replace DIMM with new DIMM
4. Restart computer and verify LED is no longer illuminated
Xserve (Early 2009) General Troubleshooting — Diagnostic LEDs 27
7. Reset Buttons
System Management Controller (SMC) Reset
The System Management Controller (SMC) is a chip on the logic board that controls all power functions for the Xserve. If the Xserve is experiencing any power issue, resetting the SMC may resolve it. The SMC controls several functions, including:
• Telling the Xserve when to turn on, turn o, sleep, wake, idle, and so forth
• Handling system resets from various commands
• Controlling the fans
It is also recommended that the SMC be reset on any new logic board after it is installed as part of a repair.
Note that resetting the SMC does not reset the PRAM. Resetting the SMC will not resolve issues in which the Xserve is unresponsive—in these situations, restarting the Xserve will generally suce.
If the Xserve isn’t responding, perform these steps one at a time, in the following order, until the issue has been resolved:
1. Force Quit (Option-Command-Escape)
2. Restart (Control-Command-Power)
3. Force Shut Down (press the power button for 10 seconds)
4. Remove the Xserve from the rack (if applicable)
5. Remove the Top Case
6. Press the SMC Reset button on the logic board
Resetting the SMC can resolve some Xserve issues such as not starting up, not displaying video, sleep issues, fan noise issues, and so forth. If the Xserve still exhibits these types of issues after you’ve restarted the Xserve, try resetting the SMC. There are two ways to reset the SMC on the Xserve.
System Management Control (SMC) Reset in Rack
1. Shut Down the Xserve, either locally or using remote commands (or if the Xserve is not
responding, hold the power button until it turns o).
2. Unplug the AC power cord.
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3. Wait at least 15 seconds.
4. Plug the power cord back in, making sure the power button is not being pressed at the time.
Xserve (Early 2009) General Troubleshooting — Diagnostic LEDs 28
5. Press the power button to start up the Xserve.
Power ON / OFF Button
Behaves exactly like the front panel power button, and can be used as an alternate way to turn the unit on and o if needed.
Reset Buttons
When pressed, resets CPUs regardless of what is currently running. This reset overrides all software processes and restarts the system. Use with caution as this form of reset may corrupt software or les on a drive.
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Drive Interconnect Backplane LEDs
Note: The following information describes the diagnostic LEDs present on the interconnect backplane.
This group of eight LEDs are arranged into two sets of four LEDs, representing information about the SATA / SAS communication between the drive controller channels on the drive interconnect backplane and the drive modules themselves. The optional SSD drive does not have a representative LED on this board.
There is also a ‘heartbeat’ LED on this board which starts ashing ON GREEN and OFF when EFI loads immediately after power-on and continues to ash ON and OFF during normal operation.
The rst group of four LEDs indicates activity for the four I/O channels corresponding to the three drive bays. Since there are only three drive bays, the fourth I/O channel and LED are not used and should remain OFF during normal operation.
The second group of four LEDs indicates that the controller has recognized that a drive module is present and connected. These LEDs are normally solidly ON GREEN when no drive is present, and turn OFF when a drive module has been inserted into the corresponding drive
Xserve (Early 2009) General Troubleshooting — Diagnostic LEDs 29
bay and the controller has recognized this event. The LED will turn ON GREEN again when the corresponding drive module has been removed from its bay.
Since there are only three drive bays, the fourth I/O channel and LED are not used and should remain ON GREEN during normal operation.
When you power-on the system, you should see the following activity sequence on these LEDs:
1. The entire group of eight LEDs should come ON solid GREEN when power is applied and
remain on for a few seconds.
2. The heartbeat LED begins ashing when EFI loads in the rst few second after power-on.
The rst group of four activity LEDs should now turn OFF. The second group of four ‘drive present’ LEDs should remain on for a few more seconds.
3. The second group of four ‘drive present’ LEDs should each turn OFF as the controller scans
and recognizes each connected drive module in turn, from bay 1 to bay 3 in order. The fourth LED should remain ON since no drive is present on the fourth I/O channel.
4. Beyond this point, the only LEDs that should be ashing are among the rst group of four
drive activity LEDs, to indicate drive activity between a corresponding drive module, such as the boot drive module booting the OS, and the drive controller.
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Xserve (Early 2009) General Troubleshooting — Diagnostic LEDs 30
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