Apple 5260 User Manual

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Chapter 1 Get ting Started Chapter 2 Get ting H elp Chapter 3 Expanding Your Computer and Using

Special Features Chapter 4 Installing and Using Ap plic ation Pro grams Chapter 5 Using the Internal CD-ROM Drive

part

Follow the instructions in this

chapter to set up your computer

and learn the basics.

Getting Started

The illustration on the next page shows all the equipment you will need to set up your computer and begin using it. Place your equipment on a sturdy, flat surface near a grounded wall outlet. Before following the setup instructions in this chapter, you may want to read “Arranging Your Office” in Appendix A (in the section on health-related information) for tips on adjusting your work furniture so that you’re comfor table when using the computer.

Macintosh computer

Keyboard cable

(sometimes built into the

keyboard as shown here)

Keyboard

Mouse

Computer power cord

Pluggin g in the computer

Before you plug your Macintosh into a wall socket, carefully read all the setup instructions in this chapter. T hen, before you connect anything to your Macintosh, follow the instructions in this section to plug it in. The plug grounds the computer and protects it from electrical damage while you are setting up.

When you are ready to begin, follow these steps:

1Place the computer where you want it.

Carry the computer with its screen facing you. Most of its weight is near the screen. Lift with your knees, not your back.

Getting Started

2Plug the socket end of the power cord into the recessed power plug (marked with the

symbol≤) on the back of the computer.

Make sure at least one end of the power cord is within easy reach so that you can unplug the computer when you need to.

IMPORTANT

To protect both yourself and the computer from electrical hazards, the co mputer should remain turned off until you are finished connecting its parts. Check the power switch at the back of the computer. Make sure that the side of the switch marked with the j sym bol is pressed in.

“Off” position

Power switch

Chapter 1

3Plug the other end of the power cord into a three-hole grounded outlet or power strip.

Socket end of the power cord

Power cord plug

WARNING

Macintosh is equipped with a three-wire grounding plug—a plug that has a third (grounding) pin. This plug will fit only a grounded AC outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact a licensed electrician to replace the outlet with a properly grounded outlet. Do not defeat the pur pose of the grounding plug!

Installing an expansion card

If you purchased an expansion card for your Macintosh, install it now. (See Appendix B, “Installi ng Expansion Cards and Adding Memory,” for instructions.) If you don’t have an expansion card, continue with the next section, “Connecting the Mouse and Keyboard.”

This equipment is intended to be electrically grounded. Your

Getting Started

Connecting the mouse and keyboard

The way you connect the mouse and keyboard depends on whether the keyboard has a built-in cable or a separate cable.

Connecting a keyboard with a built-in cable

1Plug the mouse cable into the recessed port on the back of the keyboard.

The plug and the port are marked with the ◊ icon (symbol). Th e positions of the port and icon on your keyboard may be different from those pictured.

By the way: A port marked with the ◊ icon is called an Apple Desktop Bus (ADB) port.

Plug the mouse into the recessed port on the keyboard. The flat part of the plug should be pointing down, as shown here.

Chapter 1

This cable plugs into the Apple Desktop Bus (ADB) port,

◊

marked with the

icon, on the back of the computer.

2Plug the keyboard cable into the port marked with the

◊

icon on the back of the

computer.

ADB port

Getting Started

Connecting a keyboard with a separate cable

1Plug the mouse cable into the port on either side of the keyboard.

Most right-handed people prefer to use the mouse with their right hand; most left-handed people prefer to use their left hand. Plug the mouse into the port on the side you prefer.

The plug and the port are marked with the ◊ icon (symbol). Align the icons before you insert the plug. (The positions of the port a nd icon on your keyboard may be different from those pictured here.)

By the way: A port marked with the ◊ icon is called an Apple Desktop Bus (ADB) port.

ADB icon

Chapter 1

2Plug the keyboard cable (both ends are the same) into the other port on the keyboard. 3Plug the keyboard cable into the port marked with the

◊

icon on the back of the

computer.

ADB port

Getting Started

Adjustin g the angl e of the screen

You can adjust the angle of the screen to avoid glare and reflections by using the computer’s tilt-and-swivel base. Turn the computer to either side or tilt it slightly back or forward.

For more information on setting up your office for comfort and safety, see Appendix A, “Health, Safety, a nd Maintenance Tips.”

Connecting other equipment

If you are new to the Macintosh, it’s a good idea to get some experience using your computer before you connect other equipment, such as a printer or scanner. To learn basic Macintosh skills, continue with the instr uctions in this cha p ter.

When you’re ready to connect other equipment to your Macintosh, see the instructions in Chapter 3, “Expanding Your Computer and Using Special Features.”

Chapter 1

Turning the computer on for the first time

To tur n th e computer on for the fi rst time, follow these steps:

1 On the back of the computer, press the side of the power switch marked with the

symboli.

Once you turn on the main power with the power switch, you can leave it on. From now on, you’ll b e starting up and shutting down your computer using the Power key on the keyboard. You only need to use the power switch on the back of the computer when you connect equipment to your computer or when you can’t use the Power key for some reason.

“On” position

Power switch

Getting Started

2Press the Power key (marked with a triangle) on your keyboard.

You hear a tone from the computer as it starts up.

3Check to see what’s on your screen.

After a few moments you should see a screen like the one b elow. This means that the Macin tosh Operating System (Mac OS) software has already been installed, and your computer is ready to use.

Hard disk icon

Macintosh desktop

If something else happens, see “Problems Starting Up?” on the next page.

Chapter 1

Problems starting up?

If the screen is dark, check these items to see if you can identify the problem:

m Is the computer turned on? The power-on light on the front of the

computer should be on. Make sure the side of the power switch marked with the symbol i (on the back of the computer) is pressed in.

m Is the power cord connected to the computer, and is the cord plugged

into a power source?

m If the computer is plugged into a power strip, is the power strip

turned on?

m Are the keyboard and mouse cables connected correctly? (Don’t

disconnect the keyboard or mouse cable while the computer is on. You could damage your equipment.)

m Are the screen control buttons on the front of the computer (marked

with the ¸ icon) adjusted correctly?

m If you have an exter nal hard disk attached to your computer, is that

hard disk turn ed on? Was it turned on before you turned on the computer? If you’re not sure, turn everything off. Then turn on the external hard disk before you turn on your computer.

If you see a blinking question mark on the screen, you probably need to read “Solutions to Common Problems” in Chapter 6, “Troubleshooting.”

Getting Started

What’s next?

Congratulations! You’ve finished setting up your computer. Now continue with one of the following steps:

m If you are new to the Macintosh, turn to the next section, “Learning the

Basics.”

m If you are an experienced Macintosh user, turn to Chapter 2, “Getting

Help,” to learn about Macintosh Guide, your main source of information when you’re working with the Macintosh.

m If you want to connect other equipment, such as a printer, to your

computer, see Chapter 3, “Expanding Your Computer and Using Special Features.”

m If you want to install application software on your computer, see Chapter 4

of this book for information on setting up your programs and managing memory. You’ll n eed this information to properly set up any software programs specifically designed for computers with PowerPC microprocessors.

Before you begin working with your computer, be sure to read the important health and safety information in Appendix A.

Chapter 1

IMPORTANT

If you need to turn off your computer at any point, please see “Turning the Computer Off” later in this chapter. It is very important to use the correct procedure for shutting down your Macintosh before turni ng it off.

Learning the basics

If you are new to the Macintosh, you should begin by looking at the easyto-use program called the Macintosh Tutorial. The tutorial teaches you the basic skills you’ll need to use your computer. To start the tutorial, follow these steps:

1Slide your mouse along your mouse pad or desk.

Hold the mouse as shown, with the cable pointing away from you. Don’t press the mouse button (under your index finger). Notice that the arrow (8) on the screen moves in the same direction that you move the mouse.

Mouse button

If the arrow doesn’t move, make sure that the cables connecting the mouse and keyboard are secure and that your mouse is positioned as shown in the illustration.

2Move the tip of the arrow (8) to the question mark (h) in the upper-right portion of

the screen.

If you run out of room on your mouse pad or desk while moving the mouse, pick up the mouse and place it where there’s more room. (The arrow on the screen moves only when the mouse is in contact with the mouse pad or desk.)

3With the tip of the arrow on the question mark, press and hold down the mouse button.

A list of choices (called a menu) app ears. This is the Guide (h) menu, which is the place to go when you have a question about how to use your computer.

Getting Started

4While holding down the mouse button, move the arrow until the words “Macintosh

Tutorial” are highlighted, then release the mouse button.

A window appears welcoming you to the tutorial. You can set this book aside for now and follow the i nstructions on the screen. When you have completed the tutorial, return to this book.

Reviewing the basic s

You can use the following illustrations to review the elements you use on your screen to do work with your computer.

Icons

Window

Chapter 1

Menus

The strip across the top of the screen is called the menu bar. The symbols and words in it represent menus of commands. To op en a menu, place the pointer on the symbol or word for the menu and press the mouse button.

Guide menu

To find an answer to a question,

look in the Guide (

) menu.

Application menu

You can have several application programs open at once. To see which program is active or to switch from one program to another, use this menu (called the Application menu).

Icons

Icons are small pictures that represent disks, programs, documents, and folders. You can double-click any icon to open it and see what it contains.

This icon represents your computer’s internal hard disk.

Icons like this one represent application programs, which you use to create documents and do other work.

Icons like this one represent documents, which you can create and edit.

Icons like this one represent folders. A folder contains other icons.

To throw away an item you no longer want, drag it to the Trash icon and choose Empty Trash from the Special menu.

Getting Started

Windows

Windows are boxes that display text, graphics, or icons. To change the shape or position of a window, or to close the wi ndow, use the elements shown here.

To bring a partially

covered window

to the front, click

anywhere in it.

Turning the computer off

To turn the computer off, you choose Shut Down from the Special menu. Detailed instructions follow. (Note: The Shut Down command is also available in the Apple [K] menu.)

1Move the tip of the arrow (8) to the word “Special” at the top center of the screen.

Close box

To close a window, click the close box.

Title bar

To move a window, drag it by the title bar (anywhere in the bar except the small boxes).

Scroll arrow

To bring hidden portions of a window’s contents into view, click one of the four scroll arrows.

Size box

To change the shape or size of a window, drag the size box.

If the word “Special” does not appear at the top of the screen, you’re working in the wrong program. Pull down the Application menu (to the right of the Guide [h] menu) and choose Finder. Then try step 1 again.

2With the tip of the arrow on the word “Special,” press and hold down the mouse button.

Chapter 1

3While holding down the mouse button, move the arrow down the list of choices until the

words “Shut Down” are highlighted, then release the mouse button.

You can also shut down your computer from the keyboard:

1Press the Power key (marked with the triangle) on the keyboard.

You will see a message asking whether you want to shut down or continue working.

2Click Shut Down.

Turning the computer on

To tur n th e computer on after you’ve shut it down with either the menu command or the keyboard:

Press the Power key (marked with the triangle) on the keyboard.

Leave the power switch on the back of your computer in the “on” position. (The side of the switch marked with the i symbol should be pressed in.)

Getting Started

Where to find answers

When you have questions about using your Macintosh, there are several places you can look for answers.

In this book

Power Macintosh

User’s Manual

Use this book to help you set up your computer and learn about it, or to find solutions to problems.

In the Guide menu

The Guide menu (marked with the hicon) is your main source of information about the Macintosh. To learn how to get different kinds of help from the Guide menu, see Chapter 2 in this book.

In other manuals

For answers to questions about other equipment or about application programs you have purchased, see the manuals that came with the equipment or programs.

From Apple’s customer support hotline

If you can’t find an answer in any of the materials provided, call the customer support hotline. (The phone number for the hotline is in the service and support information that came with your computer.)

Chapter 1

Use the instructions in this

chapter to learn about the help

available to you in the Guide menu.

Getting Help

The Guide menu is your main source of information when you’re working with your computer. The menu is identified by a question mark (h) in the upper-right corner of the screen.

Getting answers to your questions

When you have a question while working with your computer, you can get the answer by choosing Macintosh Guide from the Guide menu.

1Pull down the Application menu (in the upper-right corner of the screen) and choose

Finder to make it the active application program.

A checkmark in the menu indicates that the Finder is the active program.

2Pull down the Guide menu (marked with the

icon) and choose Macintosh Guide.

The Macintosh Guide window appears.

Whenever you use Macintosh Guide, its window remains i n front of other windows. If the window gets in your way, you can move it by dragging its title ba r (the gray bar across the top of the window).

Chapter 2

3Notice the three buttons at the top of the window: Topics, Index, and Look For.

Macintosh Guide gives you three ways of finding information:

Topics

lets you choose from a list of general subjects; it is like the table of

contents in a book.

Index

lets you choose from an alphabetical list of more specific subjects; it

is like the index in a book.

Look For

lets you search for information related to a specific word or

phrase that you type. In the following sections you will practice using each method. If you have problems while using Macintosh Guide, see “Tips for Using

Macintosh Guide” later in this chapter.

Getting answers with the Topics button

1 In the Macintosh Guide window, click the Topics button.

A list of general topics appears on the left side of the Macintosh Guide window. (Dependi ng on the hardware and software you have, the list of topics may look different.)

Getting Help

2Click an item (such as “Setting Options” or “Customizing Your Computer”) in the list of

topic areas.

When you click any topic area, a list of related questions appears on the right side of the Macintosh Guide window.

To get instructions, click a question…

…and then click OK.

3Click the question “How do I set the time and date?” and then click OK. Or double-click

the question.

A small window appears with instructions for you to follow.

If you want to

return to the main

Macintosh Guide

window, click here.

4 Read and follow the instructions in this window.

5When you have completed all the steps, click the Topics button in the lower-left corner to

Chapter 2

Click here to see the next step (if there is one).

Macintosh Guide provides step-by-step instr uctions to answer the question you selected. When you have completed each step, click the right ar row in the lower-right corner to see the next step.

return to the main Macintosh Guide window.

Now continue with the next section.

Getting answers with the Index button

1 In the Macintosh Guide window, click the Index button.

An alphabetical list of subjects appears on the left side of the window.

Slider

Scroll bar

2Scroll through the alphabetical list until the phrase “background pattern” is visible.

You can scroll through the list either by dragging the slider to the letter B or by using the scroll bar at the right of the list.

3Click the phrase “background pattern” in the alphabetical list.

When you click any index entry, a list of related questions appears on the right side of the Macintosh Guide window.

To get instructions, click a question…

…and then click OK.

Getting Help

4Click the question “How do I change the background pattern?” and then click OK. Or

If you want to

return to the main

Macintosh Guide

window, click here.

5 Read and follow the instructions in the window.

6When you have completed all the steps, click the Topics button in the lower-left corner to

double-click the question.

A small window appears with instructions for you to follow.

Click here to see the next step (if there is one).

Macintosh Guide provides step-by-step instr uctions to answer the question you selected. When you have completed each step, click the right ar row in the lower-right corner to see the next step.

return to the main Macintosh Guide window.

Now continue with the next section.

Chapter 2

1 In the Macintosh Guide window, click the Look For button.

To activate the text

box, click here.

Type a word or phrase

in the text box…

…and then click here.

2Click the arrow button to activate the text box. 3Type “sound” in the text box and then click Search.

Getting answers with the Look For button

A small box appears on the left side of the window, where you can type text.

When you click Search, a list of questions related to the word or phrase you typed appears on the right side of the Macintosh Guide window.

To get instructions, click a question…

…and then click OK.

Getting Help

4Click the question “How do I change the beep sound?” and then click OK. Or double-

If you want to close

Macintosh Guide,

click here.

5 Read and follow the instructions in the window.

6When you have completed all the steps, click the close box in the upper-left corner to

click the question.

A small window appears with instructions for you to follow.

Click here to see the next step (if there is one).

Macintosh Guide provides step-by-step instr uctions to answer the question you selected. When you have completed each step, click the right ar row in the lower-right corner to display the next step.

close Macintosh Guide.

Chapter 2

Tips for using Macintosh Guide

Here are a few tips for using Macintosh Guide effectively:

m Macintosh Guide is available only when you are in the Finder—the

desktop area where you can see the icons of disks, folders, and files. (Other programs may also have help available in the Guide menu, however.) If you don’t see Macintosh Guide in the Guide menu, pull down the Application menu (to the right of the Guide menu) and choose Finder.

m Foll o w the steps when you’re instructed to; don’t skip ahead or read

ahead. That way the computer can check to make sure you’ve done a step correctly.

m Unlike most windows, the Macintosh Guide window stays in front of

other windows on the screen so that your instructions are never covered. If you need to move the Guide window out of the way, drag it by the title bar at the top of the wi ndow.

You can also move the window out of the way by clicking the zoom box. Click the box once to shrink the window; click it a second time to expand the window to its original size.

m If you need more information about an i nstruction or a term, click the

button labeled “Huh?” to get further explanation. (The “Huh?” button is dimmed when no additional information is available.)

m If you want to return to the main Macintosh Guide window, click the

Topi cs button in the lower-left corner of the Guide window.

m When you’re finished using Macintosh Guide, click the close box in

the upper-left corner of the window.

Close box

“Huh?” buttonTopics button

Title bar

Zoom box

Right arrow

Getting Help

Identifying objects on the screen

Sometimes you’ll see an unfamiliar item on the screen and ask yourself, “What’s that?” You can get an answer by using a Macintosh feature known as Balloon Help.

Balloon Help explains the function of icons, menus, commands, and other items on the Macintosh screen in balloons like those you see in comic strips.

Follow these steps to use Balloon Help:

1Pull down the Guide menu (marked with the

2Point to any object on the screen that you want to identify.

icon) and choose Show Balloons.

A balloon appears next to the object. In the following illustration, for example, pointing to the Trash displays a balloon that explains how to use the Trash to throw items away.

Although balloons appear next to items when you point to them, the way you work does not change; you can still select icons, choose commands, and so on.

3When you’re finished using Balloon Help, choose Hide Balloons from the Guide menu.

Chapter 2

Learning useful shortcuts

You can perform many tasks in the Finder more quickly if you use keyboard or mouse shortcuts. For example, instead of clicking an icon and choosing Open from the File menu, you can simply double-click the icon to open it.

Foll o w these st eps to lear n keyboard and mouse shortcuts:

1Pull down the Guide menu (marked with the

2Click one of the category buttons.

If you want to

close the window,

click here.

icon) and choose Shortcuts.

The main Macintosh Shortcuts window appears.

Another window appears, describing shortcuts for that category.

Click here to return to

the main Macintosh

Shortcuts window for

more categories.

Click here to see the next window (if there is one).

Getting Help

3 Read about the shortcuts available for the category you selected.

Click the right arrow in the lower-right corner of the window to display the next window (if there is one).

4When you finish reading about the shortcuts for your category, click the Topics button in

the lower-left corner to return to the main Macintosh Shortcuts window. Or click the close box in the upper-left corner to close the window.

Chapter 2

Read this chapter for information on expanding

your computer system with additional hardware

and using special features of your computer.

Expanding Your Computer

and Using Special Features

Read this chapter to learn how to connect additional equipment to your Macintosh. Also read this chapter to learn about some of the special features of your Macintosh:

m using the sound control buttons m using the sc reen control buttons m using the built-in microphone m connecting to a network m connecting a second monitor m connecting external SCSI devices

Built-in microphone Color display

Your built-in monitor can

CD-ROM drive (optional)

CD-ROM drive

Open/Close button

Screen control buttons

Use these buttons to lighten or darken your screen.

Stereo speakers

Tilt-and-swivel base

Remote control sensor

Power-on light

A green light indicates that the computer is on.

Your computer’s ports and connectors

Keyboard

Headphone jack

display thousands of colors.

Floppy disk drive

Sound control buttons

Use these buttons to change the volume of

the computer’s sound.

Power key

Use this key to turn your computer on and off.

Mouse

Chapter 3

Video input card Connects your Macintosh to a video camera, VCR, or other video (optional) equipment.

Apple Desktop Bus (ADB) port or a trackball.

Printer port

Modem port

TV tuner card Connects your Macintosh to an external TV antenna or cable TV

(optional) service.

Connects your Macintosh to an input device, such as a keyboard

[

Connects your Macintosh to a printer, LocalTalk network, or serial device, such as the QuickTake 150 digital camera.

Connects your Macintosh to an external modem or serial device, such as the QuickTake 150 digital camera.

Power switch

Power socket

≤

Video input card

(optional)

SCSI port

External video connector

(optional)

LC-PDS card access cover

Apple Desktop Bus

(ADB) port

Printer port

[

Modem port

Internal hard disk drive

SCSI port

External video connector Connects your Macintosh to a presentation system or a second

(optional) monitor for video mirroring.

LC-PDS card access cover Covers port for optional LC-PDS slot expansion card. Communication card Covers port for optional communication card.

access cover

TV tuner card (optional)

Connects your Macintosh to SCSI equipment, such as external hard disk drives and scanners.

Communication card access cover

Sound output port

Sound input port

≈

Security lock port

Sound output port

Sound input port

Connects your Macintosh to sound output equipment, such as externally powered (amplified) speakers.

≈

Connects your Macintosh to another audio source, such as a compact disc or audio cassette player.

Expanding Your Computer and Using Special Features

Using the sound control buttons on your computer

There are two sets of buttons on the front of your Macintosh. The set on the right (marked with the - icon) is for sound control. You can use these buttons to increase or decrease the volume of the sound your Macintosh plays:

m Press the button on the right to make the sound louder. m Press the button on the left to make the sound softer.

Sound control buttons

You can also adjust the sound by using the Sound control panel. For more information about adjusting sound, see the “Sound” topic of Macintosh Guide, available in th e Guide (h) menu.

Chapter 3

Using the screen control buttons on your computer

You can adjust the level of light and dark on the screen of your built-in monitor by using the screen control buttons on your computer (marked with the ¸ icon).

m Press the button on the right to lighten your screen. m Press the button on the left to darken your screen.

Screen control buttons

Expanding Your Computer and Using Special Features

Using the built-in microphone

Your Macintosh comes with a built-in microphone for recording live sounds. The microphone is highly sensitive. Once you’ve turn ed it on (which you do with a sound-recording application program), it can pick up sounds within a range of several feet. For information on recording sound, see the “Sound” topic of Macintosh Guide, available in the Guide (h) menu.

Built-in microphone

Chapter 3

WARNING

Do not stick any small objects into the built-in microphone.

Doing so may damage your equipment.

Connecting to an Ethernet network

If your computer has an optional Ethern et card, you can connect your Macintosh to any standard high-speed Ethernet network. You can connect your Macintosh to an existing Ethernet network that uses thin coaxial cables, 10BASE-T twisted pair cables, thick coaxial cables, or other standard cables.

You may need to purchase an appropriate Apple Ethernet media adapter or other compatible media adapter to connect your Macintosh to a network. (Consult the service and support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for more information on Apple Ethern et media adapters.)

To use Ethernet, you need to change the network connection in the Network control panel. (For instructions on how to select a network connection and other information about using your Macintosh on a network, see the “Networks & Telecommunications” or “Sharing Files” topic (depending on the version of system software you are using) of Macintosh Guide, available in the Guide (h) menu.

IMPORTANT

Your Macintosh supports EtherTalk Phase 2 (AppleTalk Phase 2 Protocols for Ethernet networks) and TCP/IP (via MacTCP software). Non-Apple products that you can use to communicate over Ethernet using protocols are also available. Your Macintosh does not support EtherTalk Phase 1 (AppleTalk Phase 1 protocols for Ethernet networks).

CAUTION

The use of an Ethernet card will make your Macintosh a Class

A computing device, according to FCC regulations.

Expanding Your Computer and Using Special Features

Connecting a second monitor for video mirroring

You can connect a second, external monitor to your computer to display the same images that are on the computer’s built-in monitor. Displaying your computer’s images on a second monitor, called video mirrorin g, is usef ul for presentations.

If you want to use video mir roring, you need a n Apple External Video Connector (available from your retailer) with an external monitor attached. (If your computer doesn’t have this connector, you can install one.)

Apple external video connector installed

The external monitor must use the same resolution and timing as the built-in monitor. If you want to display your built-in monitor’s images on a standard TV or record them using a VCR, you’ll need the Apple Presentation System, which adds these capabilities when used with the external video connector kit. The Apple External Video Connector kit and the Apple Presentation System are available for purchase from computer stores. (Some computers come w ith the Ap pl e Exter nal Video Connector kit and/or the Apple Presentation System.)

For more information about the monitors that you can connect to your computer for video mirroring, see Appendix D.

Chapter 3

Connecting external S CSI devices

Your computer has a port for connecting devices that use the Small Computer System Interface (SCSI, pronounced “skuh-zee”). Th e SCSI port permits high-speed communication between the computer and the device. The SCSI icon appears below the port on the computer’s back panel.

You can connect SCSI devices to the SCSI port in a chain. SCSI devices commonly used with the Macintosh include hard disk drives, CD-ROM drives, scanners, some printers, and tape or cartridge backup drives.

Your Macintosh can suppor t a chain of up to six SCSI devices. The internal CD-ROM drive (if you have one) is the first device in the chain. Therefore, you can attach up to five external SCSI devices to your computer. (If you do not have an inter nal SCSI device installed, you can attach up to six external SCSI devices to your computer.) The first external device plugs into the SCSI port; the second device plugs into the first device, and so on. All SCSI devices connected to this chain must have their own unique ID number.

SCSI port

SCSI icon

IMPORTANT

The next sections, “Before You Connect a Device” and “Connecting a SCSI Device,” contain general instructions for attaching SCSI devices to your computer. Be sure also to follow the specific instructions that came with your external hard disk drive or other SCSI device when connecting the device to your Macintosh.

Expanding Your Computer and Using Special Features

Before you connect a device

Before you connect a SCSI device to your Macintosh, be sure to complete these t asks:

m Make sure each SCSI device connected to your Macintosh has its own,

unique ID number from 1 to 6, but not 3 (the internal CD-ROM drive is device 3). See the instr uctions that came with each SCSI device for information on checking and setting its SCSI ID number.

IMPORTANT

If you use two or more devices attached to the same SCSI interface with the same ID number, your equipment could malfunction and you could lose data as a result.

m Make sure you have the appropriate cable for attaching the SCSI device to

your Macintosh. If the device is the first or only one you’re connecting, use a SCSI system

cable to connect it to the computer’s SCSI port:

SCSI system cable

If the device is not the first one, use a SCSI periph eral interface cable to connect it to the last device in the chain:

SCSI peripheral interface cable

Chapter 3

IMPORTANT

The total length of the cables in a SCSI chain should not exceed 6 meters (20 feet). SCSI cables must have a 110-ohm imp edance. For best results, use SCSI cables manufactured by Apple Computer.

m Make sure that the last (or only) device in the SCSI chain has a terminator.

Make sure that no other external SCSI device has a terminator. To ensure accurate transmission of information, a terminator must be at

each end of a SCSI chain. Your internal hard disk, which is the first device in the chain, has a built-in terminator.

Some external SCSI devices from manufacturers other than Apple have built-in terminators. (Check the i nformation that came with the device.) If the device at the end of the SCSI chain does not have a built-in terminator, you need to attach an external terminator.

SCSI terminator

If your SCSI device has a built-in terminator, use it as your last device in the chain. (Or, you may have your Apple-authorized service provider remove any extra built-in terminators.) You can attach or remove external terminators yourself.

Expanding Your Computer and Using Special Features

Connecting a SCSI device

Use these general i nstructions in conjunction with the instructions that came with your SCSI device:

1Turn off your Macintosh. 2Make sure the SCSI device is switched off.

WARNING

Do not connect or disconnect any device while the device or your Macintosh is turned on. Doing so could damage the device, your computer, or both.

3 Use a SCSI cable to connect the device either to the computer’s SCSI port or to the last

SCSI device already in the chain.

4Turn on all devices in your SCSI chain.

IMPORTANT

Always turn on a ny external SCSI devices connected to your Macintosh before turning on the computer itself. Otherwise, your computer won’t be able to recognize that the SCSI devices are connected to it and your computer may not be able to start.

5 Install any necessary device drivers (software that makes a device work with your

computer).

Drivers needed for a SCSI device usually come on a floppy disk with the device. (If no drivers come with the device, contact the device manufacturer.)

Note: If you experience problems after connecting a SCSI device, see the troubleshooting information in Chapter 6 for possible solutions.

Chapter 3

Read this chapter for information on

installing and using application

programs with your computer.

Installing and Using Application Programs

Your computer has several application programs already installed, as well as some programs that you must install before you can use them. The programs that come with your computer include

m AppleScript, which allows you to automate any actions you perform

repeatedly on your Macintosh

m PowerTal k, which provides built-in mail a nd collaboration services m QuickDraw GX, which gives your computer more powerful printing

capabilities

m Apple Video Player, which you use to watch video or TV on your computer Yo u’ ll find most of these programs (and others) in the Apple Extras folder on

your hard disk. To find out if a program needs to be installed, look inside the program’s folder for an icon labeled Installer. If you find an Installer icon and want to use that program, double-click the Installer and follow the instructions on the screen.

You may want to experiment with AppleScript, one of the programs on your hard disk. With AppleScript you can automate tasks in the Finder and other scriptable programs (programs that support AppleScript). Instructions for using AppleScript are also included in the AppleScript folder.

With Apple Vi deo Player and a video input card, you can watch video on your computer. With Apple Video Player, a video input card, and a TV tun er card, you can watch video and TV. For instructions on using Apple Video Player, open Apple Video Player and then choose Apple Video Player Guide from the Guide (h) menu.

Installing application progr ams

Yo u’ ll probably want to buy and install additional application programs. See the manuals you receive with your programs for instr uctions on installing and using them.

If you have questions about installing and using an application program, refer to Ma cintosh Guide, available in the Guide (h) menu, and the Read Me files for the program. (Read Me files are text files that contain additional information about application programs. They are usually found on the first installation disk, as well as inside the program’s folder.)

In most cases, you’ll i nstall a n application program on your internal hard disk from floppy disks that contain the program. The following illustration shows how to insert a floppy disk in your computer’s disk drive.

Insert the floppy disk, metal end first, into the floppy disk drive of your computer.

For instructions on how to eject floppy disks, see the “Disks” topic area of Macintosh Guide, available in the Guide (h) menu.

Chapter 4

Sometimes, you’ll i nstall a n application program on your internal hard disk from a CD-ROM disc that contains the program. The following illustration shows how to insert a CD-ROM disc into your computer’s CD-ROM drive, the dis c lying flat with the label side up.

For instructions on how to eject CD-ROM discs, see “Ejecting a CD-ROM Disc” in Chapter 5.

To use your programs most effectively, follow these guidelines: m To avoid installation problems, turn off virus-detection programs before

you install any software.

m Put only one copy of each program on your hard disk. Having more than

one copy can cause errors.

m Whenever you copy a program disk to your hard disk, be careful not to

copy a System Folder. Always check to see what you’ve copied, and drag any extra System Folders to the Trash.

m If a program malfunctions consistently, try installing a fresh copy. If that

doesn’t help, find out from the software manufacturer whether your version of the program is compatible with the system software you’re using.

Installing and Using Application Programs

Work ing with several programs at a time

You can open as many application programs and desk accessories as your computer’s memory allows.

All open programs are listed in the Application menu at the right end of the menu bar. The name of the active program (the one you’re using right now) has a checkmark next to it, and its icon appears in the menu bar.

The Finder icon Commands to hide or

display open windows

A checkmark

indicates the active

program.

Open programs

Finding out which progr ams are open

If you have several programs and windows open, you can find out which program is active and which other programs are open by pulling down the Application menu.

Switching program s

You can switch to another open program or desk accessory by choosing its name from the Application menu.

If a program’s icon is dimmed in the menu, that means its windows are hidden. Choosing the program from the Application menu displays its windows.

You can also switch to another program by clicking in a window that belongs to an op en program, or by double-clicking a program icon (or the icon of a document that was created with the program).

Chapter 4

Hiding an d showin g windows on the desktop

You can hide all windows except those of the active program by choosing Hide Others from the Application menu.

The other programs remain open even though their windows are hidden. When you switch to another program, its windows become visible again.

If you want to see all the open windows, choose Show All from the Application menu.

Backing up your files

Making backup copies of important files is good protection against possible damage to the originals.

m You can back up files stored on your hard disk by copying them to

floppy disks.

m You can back up an entire floppy disk by copying it to another floppy disk,

or to a hard disk.

m If a file is too large to fit onto a single floppy disk, you will need to use a

commercial backup program to copy the file onto multiple floppy disks.

m You can use a commercial backup program to copy new and changed files

from a hard disk to another hard disk, to a tape drive, or to a series of floppy disks.

m If your computer is on a network, you can back up files by copying them to

a shared disk on the network.

Using Power M acintosh application programs

Your Macintosh is compatible with most application programs intended for use with Macintosh computers. But certain programs are designed especially for Power Macintosh computers. (These are sometimes called “native” applications.) You’ll find that these programs take best advantage of your computer’s speed.

Installing and Using Application Programs

Special memory requirements

Some Power Macintosh programs may be slightly larger than other programs and may take up more memory. If you find that you are running out of memory when you use your Power Macintosh programs, you can use space on your computer’s hard disk as additional memory. For instructions on how to use hard disk space as memory, see the “Memory” topic area of Macintosh Guide, available in th e Guide (h) menu.

You can also add more memory to your computer, as described in “Installing Memory (DRAM SIMMs)” in Appendix B.

Shared libraries

Power Macintosh programs use special files called shared libraries. These files help the programs to run more efficiently, and can be used by more than one Power Macintosh program simultaneously. Any necessary shared libraries are installed automatically in the System Folder when you install Power Macintosh programs.

If one of these programs requires a shared library and there is not enough memory available for the shared library, you’ll see a message that the program could not be opened because of insufficient system memory. If this happens, see the “Memory” topic area of Macintosh Guide, available in the Guide (h) menu, for instructions on turning on virtual memory.

If a required shared library is missing, you’ll see a message that the program could not be opened because the shared library could not be found. If this happens, follow the directions that came with your program to reinstall the program. If the shared library is still missing, contact the program’s manufacturer for assistance.

Using older Macintosh programs

If you experience problems using an older Macintosh program, it may be incompatible with your Power Macintosh. You may be able to use your older program if you change the Modern Memory Manager setting in your Memory control pan el. For detailed instructions on using older programs with your Macintosh, see the “Working with Programs” topic area of Macintosh Guide, available in the Guide (h) menu.

Chapter 4

Read this chapter for information on

using the internal CD-ROM drive,

if your computer has one.

Using the Internal CD-ROM Drive

Read this chapter for information on using the internal CD-ROM (Compact Disc Read-Only Memory) drive, if your computer has one. (CD-ROM drives are also sometimes called CD-ROM players.) Refer to Appendix A, “Health, Safety, and Maintenance Tips,” for information on the proper handling of CD-ROM discs.

Your i nternal CD-ROM drive works with CD-ROM discs, standard audio compact discs (CDs), a nd single-session or multisession Photo CDs. Your CD-ROM drive provides access to large amounts of information. However, you cannot save information on CD-ROM discs. ROM stands for read-only memory, meaning that the player cannot “write” information onto CD-ROM discs.

A wide selection of CD-ROM discs is available for entertai nment, education, and business. A typical disc can hold over 650 megabytes (MB) of information—the equivalent of 270,000 pages of text; up to 8 hours of speech or music (depending on the sound quality); hundreds of highresolution images; or any combination of text, sound, and graphics.

Inserting a CD-ROM disc

Follow these instructions to insert a CD-ROM disc into your CD-ROM drive. Then follow the instructions provided with your disc, as well as the instructions in this manual.

WARNING

It’s best not to use small (8 cm) discs with your computer. Because your computer is designed to tilt and swivel on its base (allowing you to position the monitor to minimize glare and reflections), small discs may not stay in the proper position in the CD-ROM drive. If you do use a small disc, make sure your computer is as level as possible before you insert the disc, and don’t tilt and swivel the base while a small disc is in the drive. If a small disc is not properly seated, the disc or the CD-ROM drive (or both) may be damaged.

1 Start up your Macintosh computer, if it’s not already on. 2Press the Open/Close button to open the tray of the CD-ROM drive.

Open/Close button

The tray opens.

3Place a CD-ROM disc in the tray, with the disc label facing up.

Make sure the disc is lying flat and centered in the tray.

Chapter 5

4Push the tray in, or press the Open/Close button, to close the tray.

In a few moments, an icon for the CD-ROM disc appears on your screen.

CD-ROM disc vibration

Your CD-ROM drive reads CD-ROM discs very quickly, but because of the high rotation speed of the drive, some CD-ROM discs can wobble and cause the co mputer to vibrate. This vibration affects very few CD-ROM discs and does not damage your computer or the CD-ROM disc itself, but you should be aware of the vibration in case it occurs.

What causes the vibration? Some CD-ROM disc labels have ar twork on them that can cause the disc’s weight to be slightly off-center. For example, the label (or “paint”) on the CD-ROM disc may be noticeably thicker on one side than the other. A slightly off-centered CD-ROM disc can wobble in the drive and cause your computer to vibrate.

Ejecting a CD-ROM disc

Foll o w these instr uctions to open the tray and eject a CD-ROM disc from your computer.

IMPORTANT

off file sharing, use the Sharing Setup control panel.

1 Open the tray.

There are several ways to open the tray of your CD-ROM drive.

If a CD-ROM disc icon appears on your screen:

m Select the disc icon on your screen and drag the icon to the Trash. m Click the disc icon, then choose the Put Away command in the File menu.

You may not be able to eject a disc if it is being shared. To turn

Using the Internal CD-ROM Drive

m While the AppleCD Audio Player window is active, choose Eject CD from

If no CD-ROM disc icon appears on your screen:

m Press the O p en/Close button for your CD-ROM drive.

2Take the CD-ROM disc out of the tray.

Store your disc in a safe place, away from heat, dust, and moisture.

3Push the tray in, or press the Open/Close button, to close the tray.

To avoid possible damage to the tray or the CD-ROM drive, keep the tray closed when you are not using it.

Playing audio CDs

With your CD-ROM drive and your computer’s built-in sp eaker, you can play audio compact discs (CDs) or audio tracks on CD-ROM discs. You can also attach headphones to the computer to listen to audio CDs and audio tracks.

the File menu, or simultaneously press the x and E keys. (AppleCD Audio Player is a program that allows you to control your CD-ROM drive and is available in the Apple [ K]menu.)

Note that you may need to set control panel options in order to play audio CD-ROM discs. Refer to the “Sound” topic area of Macintosh Guide, available in the Guide ( h) menu.

To start, stop, and otherwise control audio discs, use the AppleCD Audio Player program, available in the Apple (K) menu. Your audio CD software will only play tracks that contain audio information. You can listen to an audio CD or audio tracks in the background while you do other work on your computer.

Chapter 5

Work ing with Photo CDs

You can use your CD-ROM drive to open Photo CD images stored on Photo CDs. A Photo CD image is a digitized version of a standard photograph that you can open and view on your computer screen.

You can do many things with the images on your Photo CDs:

m Open and view the images individually on your computer screen. m View the images on your computer screen in a series, as you would view

a slide presentation.

m Copy and save the images, print them, paste them into word-processing

documents or other documents that accept graphics, and edit them with a graphics application program.

Photo CD images are an excellent source of graphics for desktop publishing, multimedia presentations, business documents, and professional-quality graphic design. For more information on working with Photo CD images, see the “Disks” or “CD-ROM Discs” topic (depending on the version of system software you are using) of Macintosh Guide, available in the Guide (h) menu.

Using the Internal CD-ROM Drive

Viewin g the contents of a Photo CD

When you double-click a Photo CD file, it is opened by the TeachText or SimpleText program, unless you select another program to open Photo CD images. See “Setting Preferences for How Photo CD Images are Displayed” later i n this chapter.

IMPORTANT

If you plan to use TeachText or SimpleText to view Photo CD images or other large files, you should use the program’s Info window to assign it more memory. For instructions on assigning memory to a program, refer to the “Memory” topic area of Macintosh Guide, available in the Guide (h) menu.

To view images on a Photo CD:

1 Insert a Photo CD in the CD-ROM player’s tray, with the disc label facing up. 2Close the tray.

The first time you insert a particular Photo CD, a message appears telling you the system is creating icons. These icons are tiny representations of the photo CD’s contents. Click Stop if you want to use generic document icons i nstead.

After a few moments, an icon for the Photo CD appears on the desktop. T he disc name has the letters “PCD” and an identifying number supplied by the photofinisher. You cannot change the name of the disc.

By the way: If you choose generic document icons and later decide you want Photo CD icons instead, you can create them by pressing x-Option as you insert the Photo CD. Continue holding down the keys until the disc icon appears.

Chapter 5

3Double-click the disc icon to open the Photo CD window.

A Photo CD window always contains a Slide Show, the Slide Show Viewer, and a Photos folder. The Slide Show is a QuickTime movie that contains all your images. (See “Viewing Several Images in Sequence,” later in this chapter, for more information.) The Photos folder holds your individual images.

The Photo CD window also contains a PHOTO_CD folder that holds technical information about your Photo CD images. Normally, you won’t need to us e thi s folder.

4Double-click the Photos folder to open it.

The Photos folder contains five folders. Each folder contains all your Photo CD images recorded at a particular resolution. (See “A Note About Resolution” later in this chapter.)

Using the Internal CD-ROM Drive

5Double-click the folder for the resolution you want.

The icons represent the individual images on your Photo CD.

Within th e folder, an ico n appears for each Photo CD image. Each icon is a tiny representation of the image the file contains. The image numbers correspond to the index that comes with your Photo CD.

IMPORTANT

When your system is low on memory, your computer may not be able to display color icons for your Photo CD images; however, the images themselves are not affected. To see the color icons, quit all open programs, restart your computer, a nd then reopen the Photos folder. See the documentation or on-screen help that came with your computer for more information on managing memory.

Chapter 5

6Double-click the icon of the image you want to see.

The image appears in a TeachText or SimpleText window. (You can choose to have Photo CD images opened by another program. See “Setting Preferences for How Photo CD Images Are Displayed” later in this chapter).

You can view and print the image, or paste it into your Scrapbook or into a document created by another program that can handle graphics.

IMPORTANT

You can’t rename or change the Photo CD images on the CD-ROM disc. To rename or change an image, you first need to copy it to a hard disk or floppy disk.

Using the Internal CD-ROM Drive

Viewin g s eve ral images in sequence

You can browse through all your Photo CD images using the Slide Show and the Slide Show Viewer i n the Photo CD window. The Slide Show is a QuickTime movie of all your Photo CD images.

To play t h e Sli de Show:

1 Insert a Photo CD and open the Photo CD window.

2Double-click the Slide Show icon.

The Slide Show Viewer automatically begins displaying Photo CD images.

To go to a different

Click to start or stop

the Slide Show.

Chapter 5

3 Use the Slide Show Viewer controls to stop or start the slide show, scroll to particular

image, type its

number here.

images, or move forward or backward through the images.

You can also go directly to an image by typing its number.

Drag to resize the viewer window.

Drag to scroll to a

different image.

Click to move forward or backward through the images one at a time.

1Double-click the Slide Show Viewer icon to open it. 2Choose Preferences from the File menu.

Choose a size by

clicking a button.

Choose a program for

opening Photo CD

images from the

Using pop-up menu.

Setting preferences for how Photo CD images are displayed

You can control how Photo CD images are displayed by using the Preferences command in the Slide Show Viewer. You can choose

m which program will automatically open Photo CD images m which resolution is used m the size of the Slide Show window

To set your preferences for viewing Photo CD images:

The Preferences dialog box appears.

Choose a resolution from this pop-up menu.

Change the programs that appear in the Using pop-up menu by clicking Add or Remove, then locating and specifying the program you want.

IMPORTANT

You may see an error message when you choose a program for opening Photo CD images. The message indicates that you can’t open an image in this program by double-clicking the image. However, you may be able to open an image from within the program, using its Open command. (See the documentation that came with your program for more information.)

3After you’ve chosen the options you want, click OK to close the Preferences dialog box. 4 Restart your Macintosh.

After you restart your Macintosh, double-clicking a Photo CD image will open it in the selected program at the specified resolution and size.

Using the Internal CD-ROM Drive

A note about resolution

When a Photo CD image is created, it’s recorded at five different levels of resolution. The higher the resolution, the more information is recorded about the image, and the sharper the image appears when displayed or printed at larger sizes. However, high-resolution images take up a lot of memory—up to 18 MB of data for one photograph—which affects file size, as well as the amount of time it takes to display or print an image.

It’s best to work with a resolution appropriate for your monitor or printer. Some monitors and printers cannot display or print very high-resolution images.

For most work, a resolution of 768 x 512 pixels or smaller is suitable. For detailed work or very high-quality reproductions, you may want to use a higher resolution.

Make sure to open high-resolution images with application programs designed to handle large image files. TeachText and SimpleText cannot open very large files.

Wo rking with Photo CD images in other programs

There are several ways to open and work with Photo CD images in other programs:

m You can choose a program that automatically opens a Photo CD image

when you double-click it. See “Setting Preferences for How Photo CD Images Are Displayed” earlier in this chapter.

m From the Slide Show Viewer, you can transfer a displayed image directly to

another program, without copying and pasting. See the next section, “Tra nsferring the Displayed Image to Another Program.”

m You can copy and paste an image. See “Copying Images From a Slide

Show” l ate r in this chapter.

Once you’ve opened an image in a program, you can change the image and save your changes on a hard disk or floppy disk. (Th e images on the Photo CD cannot be changed.)

Chapter 5

Transferring the displ aye d image to another program

You can transfer an image from the Slide Show Viewer into another program, using the cur rent Preferences settings or using different settings.

To transfer an image using the current settings in the Preferences dialog box: m Display the image you want, then choose View from the Photos menu (or

double-click the image). The image opens in the program and resolution you specified in the

Preferences dialog box.

To transfer the image using different settings:

1Display the image you want, then choose View As from the Photos menu. 2 In the dialog box that appears, choose a resolution from the Size pop-up menu.

3From the Using pop-up menu, choose a program to open the image.

If the program you want is not in the pop-up menu, click Add. In the dialog box that appears, locate and select the program you want to add.

4When you’ve chosen the options you want, click OK.

The image opens in the program and at the resolution you specified.

Using the Internal CD-ROM Drive

Copying images from a Slide Show

You can paste a Slide Show image into any document that accepts images. To paste an image at the resolution specified in the Preferences dialog box:

1Display the image you want to copy, then choose Copy from the Edit menu. 2 Open the document you want to paste the image into. 3Choose Paste from the Edit menu.

The image appears in your document.

To paste the image at a different resolution:

1Display the image you want to copy, then choose Copy As from the Edit menu. 2 In the dialog box that appears, choose a resolution from the Size pop-up menu. 3Click OK. 4 Open the document you want to paste the image into. 5Choose Paste from the Edit menu.

The image appears in your document.

Chapter 5

Copying a Slide Show onto another disk

You can copy the Slide Show to a hard disk or floppy disk.

IMPORTANT

You can’t copy a Slide Show by dragging its icon. The icon will be copied, but you won’t be able to use it to view the Slide Show.

To co py the Sl ide Show:

1Double-click the Slide Show icon to open it. 2Choose Save a Copy from the File menu.

The Compression Settings dialog box appears.

3Select the options you want.

You can copy either color or grayscale images. You can also specify a compression method and choose the quality of the copy.

4Click OK.

A dialog box appears.

5Choose a location and type a name for the copy, then click Save.

You can now open your disk copy to view the Slide Show.

Sharing a CD-ROM disc over a network

You can share a CD-ROM disc using the file-sharing feature of System 7.5. If the disc has audio portions, you will be able to hear the audio yourself, but other people on the network will not. Likewise, you cannot hear the audio portions of discs you access over a network.

For further information about file sharing in System 7.5, see the “Networks & Tel ecommunications” or “Sharing Files” topic (depending on the version of system software you are using) of Macintosh Guide, available in the Guide (h) menu.

Using the Internal CD-ROM Drive

Chapter 6 Troublesho oting

part

Consult this chapter if you experience

problems using your computer.

Troubleshooting

Whe n you have questions

If you want to know how to do a particular task with your computer, refer to Ma cintosh Guide in the Guide (h) menu. For instructions on using Macintosh Guide, see Chapter 2 of this manual.

If you have trouble

While you’re using your computer, you may occasionally see a bomb icon or an error message, or the pointer (8) may “freeze” on the screen.

If you have trouble with your computer, take a few minutes to read the information in this chapter. If your problem is related to a particular procedure, you should also look for information on that procedure in Macintosh Guide, available in the Guide (h) menu. For additional troubleshooting information and a list of common questions relating to your system software, see the “Troubleshooting” topic of Macintosh Guide.

If you are unable to access Macintosh Guide (for example, if your screen is “frozen”), refer to this chapter to see if you can resolve the problem.

WARNING

If you have a problem with your computer and nothing presented in this chapter solves it, consult the service and support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for assistance. If you attempt to repai r the computer yourself, any damage you may cause to the computer will not be covered by the limited warranty on your computer. Contact an Apple-authorized dealer or service provider for additional information about this or any other warra nty question.

Take your time

When you see an error message, you don’t have to take action immediately. The message stays on the screen until you click the OK button (or Restart) or turn off the computer.

To help diagnose and correct the problem, gather as much information on the situation as you can. Th en follow the i nstructions in the next section, “Start Over.”

m Make a note of exactly what you were doing when the problem occurred.

Write down the message on the screen and its ID numb er (if any). Also list the programs you were using and the names of any items you know have been added to the System Folder since the system software was installed. This information will help a service person diagnose the problem. (It is helpful to keep a printed copy of the items in your System Folder. For instructions on printing the contents of a folder, see the information about printing in Macintosh Guide, available in the Guide [h] menu.)

m Check the screen for any clues. Is a menu selected? What programs and

document icons are open? Note anything else that seems relevant.

m If you were typing text and were not able to save it before the problem

occurred, you can write down the parts of the text still visible on the screen so that some of your work will be easy to replace.

Chapter 6

m Ask other Macintosh users about the problem you’re having; they may have

a solution for it.

If you need repair service, consult the service and support information that came with your computer for instructions on how to contact an Appleauthorized service provider or Apple for assistance.

If you know that the problem is with a particular application program, contact the manufacturer of that software for assistance.

Start over

Often you can eliminate a problem simply by clearing the computer’s memory and starting over.

If you can, save any open documents before restarting the Macintosh. If your system is frozen and does not respond to anything you do, or if you have a “bomb” message on the screen, saving may not be possible. You can try pressing x-Option-Esc to quit the program in use when the problem occurred; if this works, you can then save the documents open in other programs before restarting. (Be sure to restart the computer immediately after you save your documents—quitting a program using x-Option-Esc may leave corrupted data i n the computer’s memory. T his corrupted data is erased when you restart the computer.)

To restart your Macintosh, try the following steps:

1If you can, choose Restart from the Special menu or from the dialog box that’s on the

screen.

Dialog boxes contain messages from the computer. If something goes wrong, a message may appear on the screen, asking you to restart the computer.

2If you can’t choose Restart, hold down the

Power key (marked with a triangle).

and Control keys while you press the

This key combination restar ts the computer. (Use this key combination only when you can’t choose Restart from the Special menu.)

3If nothing happens, turn off your computer with the power switch, wait at least 10

seconds, and then turn it on again.

Troubleshooting

4If the power switch doesn’t turn off the computer, unplug your Macintosh.

If you suspect that the problem is with other equipment, such as a printer or an external hard disk that’s attached to your computer, tur n that equipment off for 10 seconds or longer, then turn it on again and restart the Macintosh.

Rebuild your desktop

A process known as “rebuilding the desktop” helps your Macintosh keep track of data on your startup disks. (Although the hard disk in your computer is usually the startup disk, you can start up from any other disk that has system software installed.)

Rebuilding your desktop can solve a number of problems. For example, when application documents are no longer represented by application-specific icons (and are instead represented by generic icons on the desktop), rebuilding the desktop fixes the problem. Afterward, appropriate icons should appear for all documents.

Some extensions may interfere with rebuilding your desktop. To prevent problems, you’ll need to turn off all extensions except Macintosh Easy Open before you rebuild your desktop. When you finish rebuilding the desktop, turn the extensions you normally use back on.

Chapter 6

To rebuild the desktop of a startup disk, follow these steps:

1Save your current set of extensions (those that are on, marked by checkmarks).

a. Open the Extensions Manager control panel by choosing Extensions

Manager from the Control Panels submenu of the Apple () menu. b. From the Sets pop-up menu, choose Save Set. c. In the Save Set dialog box, type a name for your set of selected extensions

(for example, “My Extensions”) and click OK. The name of your set is

added to the Sets pop-up menu.

2Choose All Off from the Sets pop-up menu to turn off all extensions. 3Turn on Macintosh Easy Open by clicking it in the list (under Control Panels) so that a

checkmark appears beside it.

4 Restart your computer while holding down the Command (

) and Option keys.

Hold down the x and O ption keys until you see the dialog box that asks if you’re sure you want to rebuild your desktop file. When the dialog box appears, you can release the keys.

5Click OK.

The desktop is rebuilt.

IMPORTANT

Do not stop the desktop-rebuilding process. Doing so could cause

problems with your system software.

6 Turn your original set of extensions back on.

a. Open the Extensions Manager control panel by choosing Control Pan els

from the Apple () menu. When the Control Panels window appears, double-click the Extensions manager icon.

b. From the Sets pop-up menu, choose the name you gave your set of

extensions i n step 1.

7 Restart your computer to activate the extensions.

Solutions to comm on pro ble ms

This section contains descriptions of problems you could experience with your computer. Some problems may be caused by your CD-ROM drive, so if you don’t find your problem here, be sure to check the section “Solutions to CD-ROM Problems” later in this chapter.

The computer is turned on but the screen is dark.

One of the following is probably the cause: m You have a screen saver program that darkens the screen when the

computer has not been used for a certain period. Press a key or move the mouse to tur n off the screen saver.

m The screen control buttons (¸) are not adjusted properly.

Tur n up the screen’s brightness if necessary.

m The Macintosh is not getting power.

Check that the computer’s power cord is firmly connected to the computer and plugged into a grounded electrical outlet, and that the outlet has power.

Troubleshooting

The screen image is off center.

If the picture on your screen appears to be off center, use the centering controls on the back of the computer to adjust it. Use a small screwdriver to turn the controls.

Vertical centering control

Horizontal centering control

The computer’s clock keeps time inaccurately.

Your computer has a clock that runs continuously. When the computer is turned off, a battery keeps the clock runni ng. If your clock begins to keep time inaccurately, have your Apple-authorized service provider replace the ba ttery.

When you start up, a disk icon with a blinking question mark appears in the middle of the screen.

This icon indicates that your Macintosh cannot find the system software it needs to start up. One of the following is probably the cause:

m Your computer may be having a problem recognizing external equipment

that uses the Small Computer System Interface (SCSI).

Shut down the computer, turn off all external SCSI equipment, and

disconnect the first SCSI device in the chain from your computer’s SCSI

port. Th en restart the computer. If the computer starts up after you

disconnect your SCSI equipment, refer to the manuals that came with the

equipment for information on the proper way to connect SCSI equipment

and assign SCSI ID numbers.

If you have a printer connected to your computer’s SCSI port, make sure

your printer is not supposed to be connected to the printer port instead.

Check the manuals that came with your printer for information on how to

properly connect it.

Chapter 6

m System software is not installed on the startup hard disk, the system

software is damaged, or the hard disk is not working properly. Star t up your computer using the Disk Tools floppy disk or (if you have a

built-in CD-ROM drive) with the CD-ROM disc that contains system software. (For instructions on how to start up your computer from the CD-ROM disc, see “Starting Up From a CD-ROM Disc” in the section “Initializing a Hard Disk” later in this chapter.) Then follow the instructions in “Repairing a Damaged Disk” later in this chapter to test your startup hard disk and repair a ny damage.

If repairing the disk doesn’t help, follow the instructions in “Installing or Reinstalling System Software” later in this chapter to reinstall system software on your startup hard disk.

When you try to start up from a floppy disk, a disk icon with an X appears in the middle of the screen and the floppy disk is ejected.

This icon indicates that the floppy disk you tried to start up from is not a startup disk.

Wait a few seconds. The computer should start up from its inter nal hard disk. Make sure you insert floppy disks only after the computer has begun starting up.

Troubleshooting

A “sad Macintosh” icon appears and the computer won’t start up.

This icon indicates that your Macintosh cannot start up because of a problem with the system software or the computer hardware.

Eject any floppy disks by turning off the computer and then holding down the mouse button while you turn the computer on again. Try starting up with the Disk Tools floppy disk or (if you have a built-in CD-ROM drive) with the CD-ROM disc that contains system software. (For instructions on how to start up your computer from the CD-ROM disc, see “Starting Up From a CD-ROM Disc” in the section “Initializing a Hard Disk” later in this chapter.) If the “sad Macintosh” icon appears again, consult the service and support i nformation that came with your computer for information on contacting an Appleauthorized service provider or Apple for assistance.

The hard disk icon does not appear on the desktop.

If you don’t see a hard disk icon on the desktop, try the following:

m If the hard disk is your startup disk, start your computer using the Disk

Tools floppy disk or (if you have a built-in CD-ROM drive) with the

CD-ROM disc that contains system software. (For instructions on how to

start up your computer from the CD-ROM disc, see “Starting Up From a

CD-ROM Disc” in the section “Initializing a Hard Disk” later in this

chapter.) Then follow the instr uctions in “Repairing a Damaged Disk” later

in this chapter to test your startup hard disk and repair any damage.

If repairing the disk doesn’t help, follow the instructions in “Installing or

Reinstalling System Software” later in this chapter to reinstall system

software on your startup hard disk. m Use the Drive Setup program to make the disk available. Drive Setup is

locat ed in the Apple Extras folder. For instr uctions, start Drive Setup, then

choose Drive Setup Guide from the Guide (h) menu. m If the hard disk is internal, shut down your computer, wait at least 10

seconds, and then turn it on again.

Chapter 6

m If the hard disk is external, make sure that it is turned on and that its cable

is connected firmly; then restart the Macintosh.

m Check the ID numbers of all SCSI equipment connected to your computer.

See the manuals that came with your SCSI equipment for information on setting SCSI ID numbers.

Icons do not appear correctly on your screen.

You need to rebuild the desktop—a process that helps your Macintosh keep track of files and folders on your hard disk. For instructions, see “Rebuild Your Desktop” in the section “If You Have Trouble” earlier in this chapter.

If icons still do not appear correctly after you rebuild the desktop, restart your computer while pressing the Shift key to temporarily turn off system extensions. When you see the “Welcome to Macintosh—extensions off” message, release the Shift key and press the Option and x keys until you see a message asking if you want to rebuild the desktop.

Your Macintosh can’t read a floppy disk.

If you see a message that a floppy disk is unreadable, try one of the following: m If the disk has never been used, you may simply need to initialize it. For

instructions, see the “Disks” topic of Macintosh Guide, available in the Guide (h) menu.

m The disk may be damaged. See “Repairing a Damaged Disk” later in this

chapter for i nformation on testing and repairing disks.

m The disk may have been formatted for use on another kind of computer.

You may be able to use a program that lets you work with such disks on your Macintosh. If you are using a DOS disk, for example, make sure the PC Exchange control panel exists in the Control Panels folder (in the System Folder) and that it is enabled. To enable PC Exchange, open the Extensions Manager control panel and click the PC Exchange item (under the “Control Panels” heading) to make a check mark appear before it.

m If the disk is a high-density disk previously used on another computer, the

disk may have been formatted incorrectly as an 800K disk rather than as a 1440K (high-density) disk. If so, use the other computer to copy the disk’s contents onto a properly formatted disk.

Troubleshooting

You can’t eject a floppy disk.

If you can’t eject a floppy disk in the usual way, try the following in order: m Hold down the x and Shift keys and press the numb er 1 key on your

keyboard to eject a disk in the internal disk drive. m Tur n off the computer. If the disk isn’t ejected, then hold down the button

on your mouse or other pointing device while you tur n the computer

on again. m Locate the small hole near the disk drive’s op ening, and carefully insert the

end of a large straightened paper clip into it. Push gently until the disk is

ejected. Do not use excessive force.

If none of these solutions works, take the computer or disk drive to your Apple-authorized service provider to have the disk removed.

A dialog box with a bomb appears.

Your system has a software problem. m Write down what you were doing when the message appeared, and write

down the message’s text and its number, if there is one. m Restart your Macintosh. (See “Start Over” in the section “If You Have

Trouble” earlier in this chapter for instr uctions.) Most software problems

are temporary, and restar ting usually corrects the problem.

Chapter 6

m Check the startup disk and application program you were using when the

dialog box appeared. Make sure that all programs, desk accessories, and system extensions you’re using are compatible with the system software. Reinstalling the system software may correct the problem.

m If the bomb only occurs in one application program, try reinstalling the

program from the original disks. If reinstalling doesn’t solve the problem, contact the manufacturer of the program.

m Sometimes incompatible system extensions or control panels can cause

system software problems. Restart while holding down the Shift key to temporarily turn off all system extensions.

If your computer works normally after you do this, use the Extensions Manager control panel to turn off individual extensions and control panels. For detailed instructions, see the “Setting Options” or “Customizing Your Macintosh” topic (depending on the version of system software you are using) of Macintosh Guide, available in the Guide (h) menu.

If your computer performs better when a par ticular extension or control panel is turned off, contact the extension’s or control pan el’s manufacturer for information or an upgrade.

m If the problem recurs, you may need to reinstall system software. See

“Installing or Reinstalling System Software” later in this chapter for instructions.

The pointer (8) doesn’t move when you move the mouse.

One of the following situations is probably the cause: m Your system has a software problem.

Press x-Option-Esc to quit the application program in use when the problem occurred. If this works, you can save the documents open i n other programs before restarting.

Restart your Macintosh. See “Start Over” in the section “If You Have Trouble” earlier in this chapter for instructions.

Troubleshooting

Check the startup disk and program you were using when the problem

occurred. Make sure that all programs, desk accessories, and system

extensions you’re using are compatible with the system software. Try

starting up the computer from the Disk Tools disk or the CD-ROM disc that

contains system software. (For instructions on how to start up your

computer from the CD-ROM disc, see “Starting Up From a CD-ROM

Disc” in the section “Initializing a Hard Disk” later in this chapter.) If your

computer starts up nor mally, there may be an extension conflict.

If the problem recurs, you may need to reinstall system software. See

“Installing or Reinstalling System Software” later in this chapter for

instructions. m The mouse or keyboard is not connected properly.

Tur n th e computer off using the power switch, check that the mouse and

keyboard cables are connected properly, and then restart the computer.

IMPORTANT

Don’t connect the mouse while the computer is turned on. You

may damage your computer. m Signals from the mouse are not reaching the computer, either because the

mouse needs cleaning or because there is something wrong with the

mouse.

Clean the mouse according to the instructions in Appendix A, “Health,

Safety, and Maintenance Tips,” of this book.

If you have another mouse or pointing device, try connecting and using it.

(Turn off the computer before connecting it.) If the new device works, there

is probably something wrong with the mouse you replaced. If none of these procedures solves the problem, consult the service and

support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for assistance.

Typing on the keyboard produces nothing on the screen.

One of the following is probably the cause: m Your system has a software problem.

Restart your Macintosh. For instructions, see “Start Over” in the section

“If You Have Trouble” earlier in this chapter.

Chapter 6

Check the startup disk and application program you were using when the problem occurred. Make sure that all programs, desk accessories, and system extensions you’re using are compatible with the system software.

If the problem recurs, try restarting the computer with system extensions turned off. (To turn system extensions off, hold down the Shift key while restarting the computer.) If that doesn’t work, you may need to reinstall system software. See “Installing or Reinstalling System Software” later in this cha p ter for instructions.

m The computer beeps every time you press a key.

Easy Access is probably turned on. Use the Extensions Manager control panel to turn off Easy Access. (To op en the Extensions Manager control panel, choose Extensions Manager from the Control Panels submenu of the Apple [K]Menu.)

m You haven’t selected any text or set the insertion point (i).

Make sure the program you want to type in is the active program. Then place the pointer (8

) in the active window and click to set an inser tion

point (i) or drag to select text (if you want to replace the text with your typing).

m The keyboard is not connected properly.

Tur n off the computer using the power switch, then check that the keyboard cable is conn ected properly at both ends.

If you have a keyboard with an ADB por t (marked with the ◊ icon) on each end, turn off the Macintosh using the power switch and plug the keyboard cable into the other ADB port on the keyboard. (You may have to unplug the mouse to do this.) Then restart the computer.

m The keyboard is damaged.

If you have access to another keyboard, try using it instead. (Turn the computer off before connecting it.) If the n ew keyboard works, there is probably something wrong with the one you replaced.

If none of these procedures solves the problem, consult the service and support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for assistance.

Troubleshooting

You can’t start an application program or it quits unexpectedly. Or, when you try to open a program, you see a message that not enough memory is available.

One of the following is probably the cause: m The Macintosh ran out of memory.

Quit the programs that you have open and then open the program you want

to use, or restart your Macintosh.

Make sure virtual memory is turned on in the Memory control panel.

For more information on virtual memory, see the “Memory” topic area of

Macintosh Guide, available in the Guide (h) menu. m The program needs more memory.

Use the program’s Info window to give it more memory. For more

information on increasing a program’s memory, see the “Memory” topic

area of Macintosh Guide, available in the Guide (h) menu. m The program is a non-Power Macintosh application program running in

emulation mode that requires a separate floating-point unit (FPU). It

cannot use the built-in FPU on your computer’s microprocessor.

Check the documentation that came with the program or contact the

program’s manufacturer to find out if the program requires the FPU found

in a non-Power Macintosh chip. If it does, you may need to upgrade to a

Power Macintosh version of the program, or install software that emulates

a non-Power Macintosh FPU. (See your dealer for this software.)

m Sometimes incompatible system extensions or control panels can cause

software problems. Restart while holding down the Shift key to temporarily

turn off all system extensions.

If your program works normally after you do this, use the Extensions

Manager control panel to turn off individual extensions and control panels.

For detailed instructions, see the “Setting Options” or “Customizing Your

Macintosh” topic (depending on the version of system software you are

using) of Macintosh Guide, available in the Guide (h) menu.

If your program performs better when a particular extension or control

panel is turned off, contact the software’s manufacturer for information or

an upgrade.

Chapter 6

You can’t open a document, or you see a message that an application program can’t be found.

m Some documents can be op ened by more than one application program.

Try starting a program that you think might be able to open the document, then choose Open from the program’s File menu to try to open the document.

m Purchase and install the correct software to use the document, or find out

if the creator of the do cument can conver t it to a form that one of your programs can use.

m Don’t try to open the files in your System Folder. Most of the files in your

System Folder are used by your computer for internal purposes and are not intended to be open ed.

m Rebuild your desktop (refer to “Rebuild Your Desktop” in the section “If

You Have Trouble” earlier in this chapter).

m If the document is from a DOS computer, use the PC Exchange control

panel to specify which Macintosh program will open the document. For information about working with DOS documents on your Macintosh, see the information about usi ng DOS files in Macintosh Guide, available in the Guide (h) menu.

You experience problems using a document from a DOS computer.

If you can’t open a DOS document using a Macintosh program, try the following:

m Open the document from within the program by choosing Open in the

program’s File menu.

m Use the PC Exchange control panel to change the document’s type to one

that can be opened by the program.

If a DOS document is displayed incorrectly, or you see strange codes or characters in the document, try one of the following:

m Your application program may have special procedures for opening and

saving documents with different file formats. See the information that came with your program.

m Try opening the document in another program.

Troubleshooting

Note: Some cha racters that can b e displayed on the Macintosh are not accurately displayed on DOS computers, and vice versa.

For more information about working with DOS documents on your Macintosh, see the information about using DOS files in Macintosh Guide, available in the Guide (h) menu.

You see a message that your application program can’t be opened because a file can’t be found.

Power Macintosh programs use special files called shared libraries. Any necessary shared libraries should be installed automatically when you install Power Macintosh programs.

Follow the directions that came with your program to reinstall the program. If the shared library is still missing, contact the software program’s manufacturer for assistance.

You experience problems using an older Macintosh program.

Some older Macintosh programs are not completely compatible with Power Macintosh computers. Check with the program’s ma nufacturer for compatibility and upgrade information.

Open the Memory control panel and turn off Modern Memory Manager. For more detailed instructions, see the “Worki ng with Programs” topic area of Macintosh Guide, available in the Guide (h) menu.

Solutions to CD-ROM prob lems

Problems using the CD-ROM drive

The CD-ROM drive icon does not appear on screen.

m If you have other SCSI devices attached to your computer, make sure that

each device has a unique SCSI ID number. (If your CD-ROM drive was

installed in your computer at the factory, it has SCSI ID 3.)

Refer to the documentation that came with your SCSI devices if you need

to reset SCSI ID numbers.

Chapter 6

m If you installed a CD-ROM drive after you bought your computer, make

sure the CD-ROM software that came with the drive is installed. See the manual that came with the CD-ROM drive for software installation instructions.

m If you reinstall the CD-ROM software, make sure to restart your computer

after you reinstall the software.

m Make sure that the Apple CD-ROM extension is tur n ed on in the

Extensions Manager control panel.

You installed a CD-ROM drive after you bought your computer and your computer won’t restart after you’ve copied software for your CD-ROM drive to the System Folder.

m If you attempt to install software for your CD-ROM drive without using the

Installer, you may not be able to restart your computer. Restart the computer while holding down the Shift key (to turn off system extensions), and then remove any CD-ROM software files you copied by dragging them to the Trash. Reinstall the software according to the instructions that came with the drive.

If this procedure doesn’t solve the problem, restart your computer using the Disk Tools floppy disk. (For instr uctions on starting your computer using a floppy disk, see “Starting Up From a Floppy Disk” in the section “Initializing a Hard Disk” later in this chapter.)

Your computer starts up and you see large folder-shaped areas, containing labeled pictorial buttons, instead of the usual Macintosh desktop.

m Your computer may have started up from a CD-ROM disc containing At

Ease, an alternative to the Macintosh desktop. You need to have the Macintosh desktop on your screen before you can use any of the installation instructions in this manual.

To return to the Macintosh desktop, press the CD-ROM drive’s Open/Close button and choose Restart from the Special menu. Hold the Open/Close button down until the CD-ROM tray opens, then remove the CD-ROM disc and close the tray. Your computer finishes starting up and the desktop appears on the screen.

To avoid having the computer start up from a CD-ROM disc, rememb er to remove any disc in the drive before you shut down your computer.

Troubleshooting

The tray of your CD-ROM drive won’t open.

If a CD-ROM disc icon appears on your screen:

m Drag the disc icon to the Trash, or select it and choose Put Away from the

File menu. If the AppleCD Audio Player program is active, choose Eject

CD from the File menu.

If you see a message that a disc can’t be put away because it is bei ng

shared, turn off file sharing, then try again to put away the disc.

If no CD-ROM disc icon appears on your screen:

m Press the O p en/Close button of your CD-ROM drive. m The signal to open the tray may not be reaching the computer. Turn off

your computer and locate the small pinhole to the lower right of the

CD-ROM tray opening. Inser t the end of a large, straightened paper clip

firmly and horizontally into the pinhole. Push gently until the tray is

released, then carefully pull the tray open. Do not force the tray open; wait

until the paper clip has dislodged it, or you may break the front of the tray.

WARNING

Turn off your computer before you attempt to eject the tray

using a paper clip. If you don’t, you may damage the CD-ROM drive.

If neither of these suggestions works, your CD-ROM drive may be damaged. Contact an Apple-authorized service provider or Apple for further assistance.

Your computer won’t restart, and a CD-ROM disc is in the CD-ROM drive.

m Your computer may be trying to start up from the CD-ROM disc. Press the

Open/Close button of your CD-ROM drive to open the tray, and remove

the CD-ROM disc. Close the tray, then restart your computer.

Prob lems using CD-ROM discs

You insert a CD-ROM disc, but its icon doesn’t appear on the Macintosh desktop.

m Make sure that the disc label is facing up and the disc is centered in the

tray. If you’re using a small (8 cm) disc, make sure it is within the tray’s

inner ring. m Make sure the tray is closed all the way.

Chapter 6

m Try restarting your computer. m Try starting your computer from the CD-ROM disc that contains system

software while holding the “c” key down. If only the hard drive icon appears on the desktop, then there may be a hardware problem with your CD-ROM drive. If the CD-ROM icon appears above the hard drive icon, try reinstalling your CD-ROM software following the instructions in “Installing or Reinstalling CD-ROM Software” later in this chapter.

m If you installed the CD-ROM drive after you bought your computer, make

sure the CD-ROM software is installed. (Refer to the documentation that came with the CD-ROM drive.)

CD-ROM software is already installed on Macintosh computers that come with CD-ROM drives. You can reinstall it by following the proced ure in “Installing or Reinstalling CD-ROM Software” later in this chapter.

m Make sure that the Apple CD-ROM extension is tur n ed on in the

Extensions Manager control panel.

Your computer displays the message “This is not a Macintosh disk: Do you want to initialize it?” when you insert a CD-ROM disc in the CD-ROM drive.

m Make sure that the Foreign File Access and Audio CD Access CD-ROM

extensions are installed in your Extensions Folder and are turn ed on. (If they are not turned on, use the Extensions Manager control pan el to turn them on and then restart your computer.)

m Make sure the CD-ROM software is installed. (The CD-ROM software is

already installed on Macintosh computers that come with CD-ROM drives.) If you installed a CD-ROM drive after buying your computer, see the manual that came with your drive.

m The disc may use a format that the Macintosh cannot recognize.

Your computer ejects a CD-ROM disc without giving you any error message.

m Make sure the disc is flat in the tray and the disc label is facing up. If

you’ re using a small (8 cm) disc, make sure it’s centered within the tray’s inner ring.

m The disc may need to be cleaned. (See “Handling CD-ROM Discs” in the

section “Handling Your Computer Equipment” in Appendix A.) If there are visib le scra tches on the shiny side of the disc, you may be able to remove them with a CD polishing kit (available from your audio CD dealer). If the scratches can’t be removed, you’ll need to replace the disc.

Troubleshooting

m The disc may be damaged. Try a nother disc in the drive, and try the

original disc in another drive. If the original drive reads other discs or if

the original disc doesn’t work in another drive, the disc is probably

damaged. You’ll need to replace the disc.

You can’t open a document on a CD-ROM disc.

m Try opening the application program fi rst; then open the document. m Read the manual that came with your CD-ROM disc. Some discs come

with software that you need to install on your computer before using the

disc. m Don’t try to open the files in your System Folder. Most of the files in your

System Folder are used by your computer for internal purposes and are not

intended to be open ed.

You can’t save changes you make to information on a CD-ROM disc.

m CD-ROM is a read-only medium. This means that information can b e read

(retrieved) from it, but not written (stored) on it. You can save the changed

information on a hard disk or floppy disk.

Prob lems using ISO 9660 or High Sierra discs

You cannot access files on a CD-ROM disc that uses the ISO 9660 or High Sierra format.

m Discs in the ISO 9660 and High Sierra disc formats have version numbers

attached to filenames. Some application programs need these version

numbers in order to work with files. To make the version numbers

available to programs on your computer, follow these instr uctions:

Drag the CD icon to the Trash. When the tray opens, hold down the Option

key and push the tray back in, continuing to hold down the Option key

until the disc is fully in the drive. The program you are using should now

be able to locate filenames on that CD-ROM disc. m Make sure that Foreign File Access, ISO 9660 File Access, and High Sierra

File Access are present in the Extensions folder in your System Folder.

Chapter 6

Problems playing audio CDs

You don’t hear any sound when you play an audio CD or an audio track on a CD-ROM disc using the AppleCD Audio Player.

m If you have headphones or speakers connected to the computer, adjust the

connector to make sure they are firmly connected. Make sure the volume control on your headphones or speakers is not turned down too low.

m Some programs change the sound options to suit their needs. You may need

to reset the sound options in the Sound control panel. Refer to the “Sound” topic area of Macintosh Guide, available in the Guide (h) menu.

m If you are using a CD-ROM disc over a network, you won’t be able to hear

the audio por tion.

m Make sure the volume is turned up in the AppleCD Audio Player. With the

Audio Player open, drag the volume control slider up or press the Up Arrow key on your keyboard.

m The CD may have been paused. Click the Play/Pause button in the

AppleCD Audio Player once or twice.

m If your CD-ROM drive was installed after you bought your computer, make

sure the audio cable is properly connected. See the documentation that came with the CD-ROM drive for more information.

While playing an audio track on a CD-ROM disc that combines audio tracks and data, you double-click the disc icon and the audio track stops playing.

m You can’t open data files on a CD-ROM disc and listen to audio tracks on

that disc at the same time.

You are unable to record sound from an audio CD.

m Check your computer’s sound input por t to see if a microphone or other

device is connected.

m You may need to reset the sound options in the Sound control panel. Refer

to the “Sound” topic area of Macintosh Guide, available in the Guide (h) menu.

Troubleshooting

Problems using Photo CDs

You insert a Photo CD disc, but its icon doesn’t appear on the Macintosh desktop.

m Reinstall the CD-ROM software (available through the “Multimedia

Software” option in Custom Install when you reinstall system software).

Your computer does not display color icons for individual images on a Photo CD.

m Your computer may be low on memory. To view color icons, restart your

computer and then reopen the Photos folder. See the “Memory” topic area

of Macintosh Guide, available in the Guide (h) menu, for more

information on managing memory.

After you open an image on a Photo CD, the image is scrambled, colors are displayed incorrectly, or no image appears in the window.

m The program you are using may not be designed to work with large (high-

resolution) image files. You can open the image with another program or

you can assign more memory to the program. (For more information on

managing memory, see the “Memory” topic area of Macintosh Guide,

available in the Guide [h] menu.)

After you open an image on a Photo CD, your system is “frozen” and does not respond to any input, or you have a “bomb” message on your screen.

m Restart your Macintosh. The program you are using may not be designed

to work with large (high-resolution) image files. You can open the image

with another program, or you can assign more memory to the program (see

the “Memory” topic of Macintosh Guide, available in the Guide [h] menu,

for more information on managing memory).

If your computer’s performance decreases

If you notice a decrease in your computer’s speed and general performance after you add special software li ke a control panel, system extension, or custom utility, it may be because this software does not work well with Power Macintosh computers.

Chapter 6

m To fi nd out if a system extension or control pan el is the problem, use the

Extensions Manager control panel. Open the Extensions Manager control panel and select “System 7.5 Only” to turn off all system extensions and control panels that are not par t of System 7.5. Restart your computer, then use the Extensions Manager control panel to turn the system extensions and control panels back on one at a time, restarting and checking your computer’s performance each time until you identify the software that is causing problems. Contact the software’s manufacturer for information or an upgrade.

m To find out if a custom utility you’ve added is the problem, drag it out of

the System Folder. (This software may be in the Control Panels folder or elsewhere i nside the System Folder.) Next, restart your computer and check its performance. If there’s an improvement, the new software was probably the cause of the problem. Contact the software’s manufacturer for information or an upgrade.

m If you turn on both virtual memory and the RAM disk in the Memory

control panel (in the Control Panels folder in the Apple [K] menu), don’t set both of them at or near their maximum values. Doing so can result in unpredictable or reduced performance by your computer.

Note: Not all application programs work well with virtual memory turned on. For more information on both the virtual memory and RAM disk features, see the Memory topic of Macintosh Guide, available from the Guide (h) menu.

m Rebuild your desktop. For instructions on how to rebuild your desktop, see

“Rebuild Your Desktop” in the section “If You Have Trouble” earlier in this chapter.

If you still do not notice an improvement, follow the instructions in “Installing or Reinstalling System Software” later in this chapter to reinstall system software on your startup hard disk.

Troubleshooting

Solving pr inter problems

The following suggestions should work for all printers. m Make sure that the printer driver for your printer is turned on in the

Extensions Manager control panel. (Th e printer driver should appear in the

Extensions list. To find out the name of the printer driver—for example,

LaserWriter—refer to the documentation that came with your printer.) m Check your printer settings in the Chooser, making sure you have selected

the co rrect printer. Make sure that AppleTalk is on (if you are using a

printer on your network) or that AppleTalk is off (if you are using a serial

printer connected to your computer). m If you are using Apple Remote Access, check your network settings. If you

have selected Remote Only, you will not be able to use a printer on your

local network. (When you have a remote-only connection, however, you

can use a serial printer connected directly to your computer.) m Next, turn off the computer and printer, and check the printer cable

connections. m If none of these suggestions solves the problem, reinstall your printer

driver. If your printer is an older model, do not use the driver that came

with the printer. Instead, use the updated printer drivers provided on the

system software CD-ROM disc that came with your Power Macintosh.

These drivers are created especially for use with the Power Macintosh.

Obtaining online support and updated Apple software

Apple technical suppor t information and software updates are available from many online services. Using these services, you can get troubleshooting and other important i nformation. You can also get the latest versions of Apple software, including most printer drivers, system enablers, and updates to utilities, networking, and communication software.

IMPORTANT

before installing any software. Currently, Apple’s Customer Service Division (CSD) posts support

information and Apple software updates to the following online services:

m America Online m AppleLink

Chapter 6

Be sure to read the posted Apple Software License Agreement

m CompuServe m Internet: FT P servers m Internet: Gopher ser ver m Internet: World Wide Web sites

IMPORTANT

Although specific paths for each service are provided in the sections that follow, online information is subject to change. If you have trouble finding Macintosh-related information online, see the service and support information that came with your computer.

America Online

Apple software updates are posted to the USA Apple SW Updates area, which is located in the Ap ple Computer, Inc. folder. You can use the keyword

applecomputer to go directly to the Apple Computer, Inc. folder, or follow

this path to find the software updates: Computing window

Company Connection window

Technical Support window

Hardware folder

Hardware window

Apple Computer, Inc. folder

USA Apple SW Updates folder

AppleLink

Support information is posted to the Support area, located in the following path:

AppleLink S ervices (main window)

Support

Apple software updates are posted to the Apple SW Updates board, located in the following path:

AppleLink S ervices (main window)

Software Sampler

Apple SW Updates

Troubleshooting

CompuServe

The MacPlanet (GO MACPLANET) area provides access to Macintosh-related information on CompuServe. From MacPlanet, go to the Apple Online

GO APLNEW) section for Apple product information, a database of technical

( support articles, a collection of popular software files, and software updates for U.S. and international customers.

The address for the Apple systems operator on CompuServe is 74431,1472 (via the Internet: 74431.1472@compuserve.com).

Internet: FTP servers

Support information and software updates are posted to two File Transfer Protocol (F T P) ser vers: ftp.info.apple.com and ftp.support.apple.com.

ftp.info.apple.com

m Host name: ftp.info.apple.com m IP number: 204.96.16.4 m Path: Apple.Support.Area/Apple.SW.Updates

ftp.suppor t.apple.com

m Host name: ftp.support.apple.com

m IP number: 130.43.6.3 m Path: pub/Apple SW Updates

Chapter 6

Internet: Gopher server

Support information and Apple software updates are posted to the Apple Computer Gopher Server, located in the following path:

Home Gopher Server

Computer Information

Apple Computer Goph er Server

m Host name: gopher.info.apple.com Apple recommends using TurboGopher client software to access the Apple

Computer Gopher Server. TurboGopher client software is available via anonymous File Transfer Protocol (FTP) to boombox.micro.umn.edu in the /pub/gopher directory.

Internet: World Wide Web sites

Support information and Apple software updates are available via Apple’s World Wide Web sites:

m http://www.info.apple.com m http://www.support.apple.com

Initializing a hard disk

Before you can use a new disk, the disk must be prepared so that the computer knows where to store information on the disk. This preparation is called initializing (or formatting) the disk.

When do you need to initialize a hard disk?

The hard disk inside your computer was initialized at the factory, so you shouldn’t need to initialize it. You n eed to initialize a hard disk only if one of the following is true:

m You purchase a hard disk that has not been initialized at the factory. m Your hard disk is damaged.

If a hard disk needs to be initialized, the disk’s icon does not appear on the desktop when you start up the computer using another disk.

Troubleshooting

If the hard disk you want to initialize is not the startup disk, you can use the Drive Setup program to initialize it. Drive Setup is located on the floppy disk labeled Disk Tools that came with your computer. If your computer came with a CD-ROM drive and you didn’t receive floppy disks, you can find Drive Setup on the CD-ROM disc that contains system software. For instructions, start Drive Setup and choose Drive Setup Guide from the Guide (h) menu.

If the hard disk you want to initialize is the startup disk, follow the instructions in this chapter. (First, start up from a CD-ROM disc or a floppy disk. Then follow the instructions in “How to Initialize a Hard Disk” later in this se ction.)

WARNING

Initializing a disk erases any information that may be on it. Before you initialize a damaged disk, try to repair it as described in “Repairing a Damaged Disk” later in this chapter.

Starting up from a CD-ROM disc

To initia lize, test, or repair a hard disk, or to install system software on a hard disk, you need to start up your computer from another disk. If your computer has a CD-ROM drive, you can start up your computer using the CD-ROM disc containing system software that came with the computer.

To start up the computer using the CD-ROM disc, follow these steps:

1Turn your computer on. 2When you see the desktop on your screen, press the Open/Close button on your

CD-ROM drive, and insert the CD-ROM disc containing system software into the drive.

3Hold down the “c” key on your keyboard and restart your computer.

Continue to hold down the key until you see the “Welcome to Macintosh” message.

Chapter 6

Starting up from a floppy disk

To initia lize, test, or repair a hard disk, or to install system software on a hard disk, you need to start up your computer from another disk. If you don’t have a built-in CD-ROM drive, you can start up the computer using either the Disk Tools or Install Me First floppy disk that came with your computer.

To start up your computer using a floppy disk, follow these steps:

1Shut down your computer. 2 Insert the floppy disk into the disk drive.

If you want to initialize, test, or repair your hard disk, use the Disk Tools disk to start up your computer. If you want to install system software, use the Install Me First disk.

3 Turn on your computer.

How to initialize a hard disk

You i nitialize a hard disk by using a program called Drive Setup, which is on the CD-ROM disc that contains system software. If your computer did not come w ith a CD-ROM drive, Drive Setup is on the Disk Tools floppy disk that came with your computer. (To initialize a hard disk from another manufacturer, use the utility software that came with the hard disk.)

1 Start up your computer from the CD-ROM disc that contains system software or from the

Disk Tools

disk.

See “Starting Up From a CD-ROM Disc” or “Starting Up From a Floppy Disk” earlier in this section.

2 Open the Drive Setup program.

You may need to look in a folder called Utilities to find Drive Setup.

Troubleshooting

3 In the list of drives, click the disk you want to initialize.

Click the drive you want to initialize...

...then click Initialize.

4Click Initialize to initialize the hard disk. 5Click Quit when you see a message reporting that initialization was successful.

If a message reports that initialization failed, try again. If initialization fails a second time, take your computer to your Apple-authorized service provider for repair. Consult the service and suppor t information that came with your computer for information about the ser vice options available for your computer.

Repairing a da maged disk

Disks can become damaged by repeated use and handling.

When do you need to repair a disk?

If you see a message reporting that a disk is damaged or unreadable, you may need to repair the disk.

Try these suggestions first

If you can’t star t up from a hard disk or you don’t see the hard disk icon on the desktop, try the following:

Chapter 6

Apple 5260 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual