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Installation and Operation
Smart-UPS® SUA500PDR
Mount the UPS on DIN Rail
This unit is designed to mount on a heavy duty DIN rail or on the back panel of an enclosure. For details on
DIN rail installation refer to the DIN rail installation guide included in the DIN rail package. The DIN rail kit is
not included.
When mounting on the back panel of an enclosure, select screws that are appropriate for the weight of this unit
and the mounting surface material.
Six screws must be used when mounting this unit in an enclosure. Three screws in the top of the bracket and
three screws in the bottom of the bracket. Failure to follow these instructions may result in damage to the unit.
Battery Installation
PUSH
TO
RESET
1 EPO
2 EPO COM
3 NC
4 COM
5 NO
6 NC
7 COM
8 NO
LOW
BATTERY
ON
BATTERY
INPUT
208/220-240V~ 50/60Hz, 7A MAX
OUTPUT
23
325W, 2.7A MAX
0V~ 50/60Hz, 500VA
L
N
L
N
LINENEUTRALGROUND LINENEUTRALGROUND
Test
suo0746a
120 V model depicted.
INPUT
L1L2/N
OUTPUT
L1
L2/N
INPUT
LN
OUTPUT
LINE
NEUT RAL
LINE
NEUT RAL
L
N
120 V
models
208/230 V
models
The UPS battery is shipped in a separate carton.
Refer to the installation guide included with the replacement battery for installation instructions.
Front Panel
Connect Power and Equipment to the UPS
Hardwiring should be performed by a qualified electrician. Use appropriate size wires.
1. The UPS features a transient voltage surge-suppression (TVSS) screw located on the front panel. The
TVSS screw is used for connecting the ground lead on surge suppression devices such as telephone and
network line protectors.
Prior to connecting the grounding cable, ensure that the UPS is NOT connected to utility or battery
power.
2. Hardwire the UPS.
– In 230 V applications the UPS must be protected with a circuit breaker that complies with
European standards for branch rated protection per the country of installation.
– In 208 V applications, the SUA500PDRI must be protected by a dual pole, 10 A branch rated
circuit breaker with UL489 rating.
– The 120 V SUA500PDR has supplementary circuit breaker protection. The unit should be
protected by a single pole, 15 A branch rated circuit breaker with a UL489 rating. Ensure that
the branch circuit breaker is off prior to wiring the unit.
3. Connect equipment to the UPS.
4. Add optional accessories to the SmartSlot located on the front panel.
5. Turn on all connected equipment. To use the UPS as a master on/off switch, be sure all connected
6. Press the Test button on the front panel to start the UPS.
7. For optimal computer system security, install PowerChute monitoring software included with the UPS.
2
equipment is switched on.
– The battery charges to 90% capacity during the first four hours of normal operation.
– Do not expect full battery run capability during this initial charge period.
Connectors
SERIAL PORT
A standard serial interface cable is incompatible with the UPS.
Use the cable supplied with the unit.
1 EPO
2 EPO COM
3 NC
4 COM
5 NO
6 NC
7 COM
8 NO
LOW
BATTERY
ON
BATTERY
The relays are connected from the common (COM) to the normally
closed (NC) pins.When the unit enters a low battery or on battery state,
the appropriate relay will transition and connect the common (COM) to
the normally open (NO) pin.
The Contact Closure Port connection will automatically disable when a
Network Management Card or the Serial Port connection are used.
Communication Port
Contact Closure Port
Output Contact Ratings:
nominal switching capacity 1 A @ 30 VDC
maximum switching power 30 W
maximum switching voltage 60 VDC
maximum switching current 2 ADC
maximum carrying current 2 ADC
Parameter Value
surge ratings 2 kV per Bellcore TA-NWT-001089
1.5 kV per FCC part 68
Emergency Power Off
The emergency power off (EPO) feature is user configurable. EPO provides immediate de-energizing of
connected equipment from a remote location, without switching to battery operation.
Use a normally-open contact to connect the EPO COM terminal to the EPO terminal.
The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect it only to other SELV
circuits. The EPO interface monitors circuits that have no determined voltage potential. Such closure
circuits may be provided by a switch or relay properly isolated from the utility. To avoid damage to the
UPS, do not connect the EPO interface to any circuit other than a closure type circuit.
Use one of the following cable types to connect the UPS to the EPO switch.
• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• For installation in Canada: Use only CSA certified, type ELC (extra-low voltage control cable).
• For installation in other countries: Use standard low-voltage cable in accordance with national and
local regulations.
3
Operation
INPUT
208/220-240V~ 50/60Hz, 7A MAX
OUTPUT
23
325W, 2.7A MAX
0V~ 50/60Hz, 500VA
L
N
L
N
LINE
NEUTRAL
GROUND
LINE
NEUTRAL
GROUND
Test
suo0745a
INPUT
208/220-240V~ 50/60Hz, 7A MAX
OUTPUT
23
325W, 2.7A MAX
0V~ 50/60Hz, 500VA
L1
L2/N
L1
L2/N
Test
suo0745b
120 V
models
208/230 V
models
Operation
UPS Display Panel
Display Panel Indicators and Function Buttons
Indicator
LED
Indicator Title Description
On-Line The UPS is supplying utility power to the connected equipment
(see Troubleshooting).
AVR Trim The UPS is compensating for a high utility voltage (see Troubleshooting).
4
AVR Boost The UPS is compensating for a low utility voltage (see Troubleshooting).
On Battery The UPS is supplying battery power to the connected equipment.
Overload The connected equipment is drawing more than the UPS power rating allows
(see Troubleshooting).
Replace Battery/Battery
The battery is disconnected or must be replaced (see Troubleshooting).
Disconnected
Operation
Battery
Charge
Test
Test
Test
Feature
Button
Diagnostic Utility
Voltage
The UPS has a diagnostic feature that indicates the utility voltage.
The UPS starts a self-test as part of this procedure. The self-test does not
affect the voltage display.
Press and hold the Test button to view the utility voltage bar graph indicator.
After a few seconds, this five-LED Battery Charge indicator on the right of
the display panel will show the utility input voltage.
Refer to the figure on the left for the voltage reading (values are not listed on
the UPS).
The indicator on the UPS shows the voltage is between the displayed value
on the list and the next higher value (see Troubleshooting).
Feature Title Function
Power On Press this button to turn on the UPS. Continue reading for additional
capabilities.
Power Off Press this button to turn off the UPS.
Self-Test Automatic: The UPS performs a self-test automatically when turned on,
and every two weeks thereafter (by default). During the self-test, the UPS
briefly operates the connected equipment on battery.
Manual: Press and hold the Test button for a few seconds to initiate the
self-test.
Cold Start When there is no utility power and the UPS is off, the cold start feature will
switch the UPS and connected equipment onto battery power
(see Troubleshooting).
5
User Configurable Items
User Configurable Items
UPS settings
Settings are adjusted through PowerChute software or optional Network Management Card.
Function
Automatic
Self-Test
UPS ID UPS_IDEN Up to eight characters
Date of Last
Battery
Replacement
Minimum Capacity
Before Return from
Shutdown
Voltage Sensitivity High sensitivity High sensitivity
Factory
Default
Every 14 days
(336 hours)
Manufacture
Date
0 percent • 0%
User Selectable
Choices
• Every 7 days
(168 hours)
• On start up only
• No self-test
(alphanumeric)
mm/dd/yy Reset this date when you replace the battery
• 60%
• 15%
• 30%
• 45%
Medium sensitivity
Low sensitivity
• 75%
• 90%
Description
Set the interval at which the UPS will execute a
self-test.
Uniquely identify the UPS (i.e. server name or
location) for network management purposes.
module.
Specify the percentage to which batteries will
be charged following a low battery shutdown
before powering connected equipment.
The UPS detects and reacts to line voltage
distortions by transferring to battery operation
to protect the connected equipment.
In situations of poor power quality, the UPS
may frequently transfer to battery operation. If
the connected equipment can operate normally
under such conditions, reduce the sensitivity
setting to conserve battery capacity and service
life.
Alarm Delay
Control
Shutdown Delay 90 seconds • 0 s
6
Enable • Enable
• Mute
• Disable
• 90 s
• 180 s
• 270 s
• 360 s
• 450 s
• 540 s
• 630 s
Mute ongoing alarms or disable all alarms
permanently.
Set the interval between the time when the UPS
receives a shutdown command and actual
shutdown.
User Configurable Items
Function
Low Battery
Warning
Synchronized
Turn-on Delay
High Transfer Point 120 V models:
Low Transfer Point 120 V models:
Factory
Default
2 minutes 2, 5, 8, 11, 14,
0 seconds • 0 s
127 VAC
230 V models:
253 VAC
106 VAC
230 V models:
208 VAC
User Selectable
Choices
17, 20, 23 minutes
• 240 s
• 60 s
• 120 s
• 180 s
• 127 VAC
• 130 VAC
• 253 VAC
• 257 VAC
• 97 VAC
• 100 VAC
• 196 VAC
• 200 VAC
• 300 s
• 360 s
• 420 s
• 133 VAC
• 136 VAC
• 261 VAC
• 265 VAC
• 103 VAC
• 106 VAC
• 204 VAC
• 208 VAC
Description
PowerChute software interface provides
automatic, unattended shutdown when
approximately two minutes of battery operated
run time remains.
The low-battery warning beeps are continuous
when two minutes of run time remain.
Change the low battery warning interval setting
to the time that the operating system or system
software requires to safely shut down.
Specify the time the UPS will wait after the
return of utility power before start up (to avoid
branch circuit overload).
To avoid unnecessary use of the battery where
utility voltage is chronically high, set the high
transfer point higher if the connected
equipment can tolerate this condition.
To avoid unnecessary use of the battery where
utility voltage is chronically low, set the low
transfer point lower if the connected equipment
can tolerate this condition.
The SUA500PDRI ships ready for 230 V
sources. When operating the UPS in 208 V
applications, the UPS low transfer voltage
settings are adjusted through PowerChute
software or the Network Management Card.
The proper setting for low transfer voltage is
196 V.
Refer to the PowerChute user guide or the
Network Management Card instructions for
setting adjustment details.
Output Voltage
230 V models 230 VAC
• 220 VAC
• 230 VAC
• 240 VAC
230 V models only: Sets the output voltage of
the UPS while operating on battery.
7
Storage, Maintenance, Transport
Be sure to deliver the spent battery(s) to a recycling facility or ship it to the address
specified in the replacement battery literature.
Storage, Maintenance, Transport
Storage
Store the UPS covered in a cool, dry location with the batteries fully charged.
At 5° to 86° F (–15° to 30° C), charge the UPS battery every six months.
At 86° to 113° F (30° to 45° C), charge the UPS battery every three months.
Replacing the Battery Module
This UPS uses a replaceable, hot-swappable battery module. Replacement is a safe procedure, isolated from
electrical hazards. You may leave the UPS and connected equipment on during the replacement procedure.
Ensure battery replacement every 2-4 years.
APCRBC135: Standard (40° C) battery
APCRBC136: High Temperature (50° C) battery
Once the batteries are disconnected the connected equipment is not protected from power outages.
Refer to the appropriate replacement battery installation guide for battery module installation instructions. See
your dealer for information on replacement battery modules.
8
Troubleshooting
Test
Use this chart to solve minor installation and operation problems.
Problem and/or Possible Cause Solution
UPS will not turn on
The battery is not connected properly. Check that the battery connector is fully engaged.
Press the Test button once to power-up the UPS and connected equipment.
button not pushed.
Troubleshooting
The UPS is not connected to utility
power supply.
UPS will not turn off
The UPS is experiencing an internal
fault
UPS beeps occasionally
Normal UPS operation when running
on battery.
UPS is not providing expected backup time
The UPS battery(s) are weak due to a
recent power outage or battery(s) are
near the end of their service life.
Left half, Right half, or Center section of front panel is flashing
The UPS is experiencing an internal
fault.
All LEDs are illuminated and the UPS emits a constant beeping
The UPS is experiencing an internal
fault.
Check that the UPS is properly connected to utility power.
Do not attempt to use the UPS. Unplug the UPS and have it serviced
immediately.
None: The UPS is protecting the connected equipment. Press the Test button
to silence this alarm.
Charge the battery(s). Batteries require recharging after extended outages.
Batteries can wear faster when put into service often or when operated at
elevated temperatures. If the battery(s) are near the end of their service life,
consider replacing the battery(s) even if the replace battery LED is not yet
illuminated.
Do not attempt to use the UPS. Unplug the UPS and have it serviced
immediately.
Do not attempt to use the UPS. Unplug the UPS and have it serviced
immediately.
Front panel LEDs flash sequentially
The UPS has been shut down remotely
through software or an optional
accessory card.
None: The UPS will restart automatically when utility power returns.
9
Troubleshooting
Problem and/or Possible Cause Solution
All LEDs are off and the UPS is wired to input utility power
The UPS is shut down or the battery is
discharged from an extended outage.
None: The UPS will restart automatically when utility power is restored and
the battery has a sufficient charge.
The Overload LED is illuminated and the UPS emits a sustained alarm tone
The UPS is overloaded. The connected equipment exceeds the specified “maximum load” as defined
in Specifications listed on the rating label located on the UPS.
The alarm remains on until the overload is removed. Disconnect nonessential
equipment from the UPS to eliminate the overload condition.
The UPS continues to supply power as long as it is online and the circuit
breaker does not trip; the UPS will not provide power from batteries in the
event of a utility voltage interruption.
The Replace Battery/Battery Disconnected LED is illuminated
The Replace Battery/Battery
Check that the battery connectors are fully engaged.
Disconnected LED flashes and a short
beep is emitted every two seconds to
indicate the battery is disconnected.
Weak battery Allow the battery to recharge for 24 hours and perform a self-test. If the
problem persists after recharging, replace the battery.
Failure of a battery self-test: Replace
Battery/Battery Disconnected LED
illuminates and the UPS emits short
beeps for one minute. The UPS repeats
the alarm every five hours.
Allow the battery to recharge for 24 hours. Perform the self-test procedure to
confirm the replace battery condition. The alarm stops and the LED clears if
the battery passes the self-test.
If the battery fails again, it must be replaced. The connected equipment is
unaffected.
The input circuit breaker trips
The connected equipment exceeds the
specified “maximum load” as defined
in Specifications listed on the rating
Unplug all nonessential equipment from the UPS.
Reset the circuit breaker.
label located on the UPS.
The AVR Boost or AVR Trim LEDs are illuminated
The system is experiencing very high or
low utility voltage.
Have a qualified service personnel check your facility for electrical
problems. If the problem persists, contact the utility company for further
assistance.
10
Problem and/or Possible Cause Solution
There is no utility power
Troubleshooting
There is no utility power and the UPS is
off
Use the cold start feature to supply power to the connected equipment from
the UPS battery(s).
Press and hold the Test button. The unit will emit two beeps, one short beep
and one long beep. Release the button during the second beep.
UPS operates on battery although line voltage exists
The UPS input circuit breaker trips. Unplug all nonessential equipment from the UPS.
Reset the circuit breaker.
Your system is experiencing very high,
low or distorted line voltage.
Move the UPS to a different outlet on a different circuit: Inexpensive fuel
powered generators may distort the voltage. Test the input voltage with the
utility voltage display, (see Operation). If acceptable to the connected
equipment, reduce the UPS sensitivity.
Battery Charge and Load LEDs flash simultaneously
The UPS has shut down
The internal temperature of the UPS has
exceeded the allowable threshold for
safe operation.
Check that the room temperature is within the specified limits for operation.
Check that the UPS is properly installed, allowing for adequate ventilation.
Allow the UPS to cool down. Restart the UPS.
Diagnostic utility voltage
All five LEDs are illuminated. The line voltage is extremely high and should be checked by an electrician.
There is no LED illumination. If the UPS is plugged into a properly functioning utility power outlet, the line
voltage is extremely low and should be checked by an electrician.
On-Line LED
There is no LED illumination. The UPS is running on battery, or it must be turned on.
The LED is blinking. The UPS is running an internal self-test.
Software/Network integration problems
Network Management Card difficulties. Refer to the Network Management Card user guide on the CD shipped with
the Network Management Card.
Communication problems between the
UPS and PowerChute software.
Ensure the correct communication cable (940-1524D) is being used.
Refer to the PowerChute user manual on the CD shipped with the software.
11
Service
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers are
located on the rear panel of the unit and are available through the LCD display on select models.
b. Call APC Customer Support and a technician will attempt to solve the problem over the phone. If this
is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC Web site for country
specific instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage
sustained in transit is not covered under warranty.
a. Always DISCONNECT THE UPS BATTERY before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations. The battery may remain in the unit.
b. Internal batteries may remain connected in the XLBP during shipment, if applicable, not all units have
XLBPs.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, pre-paid carrier to the address provided by Customer Support.
Transport the unit
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the following ways:
• Visit the APC Web site to access documents in the APC Knowledge Base and to submit customer support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC Web sites for specific countries, each of which provides customer support information.
– www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact the APC Customer Support Center by telephone or e-mail.
– Local, country-specific centers: go to www.apc.com/support/contact for contact information.
For information on how to obtain local customer support, contact the APC representative or other distributors from whom
you purchased your APC product.
12
Two-Year Factory Warranty
Two-Year Factory Warranty
This warranty applies only to the products you purchase for your use in accordance with this manual.
Terms of warranty
APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of
purchase. APC will repair or replace defective products covered by this warranty. This warranty does not apply to
equipment that has been damaged by accident, negligence or misapplication or has been altered or modified in any way.
Repair or replacement of a defective product or part thereof does not extend the original warranty period. Any parts
furnished under this warranty may be new or factory-remanufactured.
Non-transferable warranty
This warranty extends only to the original purchaser who must have properly registered the product. The product may be
registered at the APC Web site, www.apc.com.
Exclusions
APC shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does
not exist or was caused by end user’s or any third person’s misuse, negligence, improper installation or testing. Further,
APC shall not be liable under the warranty for unauthorized attempts to repair or modify wrong or inadequate electrical
voltage or connection, inappropriate on-site operation conditions, corrosive atmosphere, repair, installation, exposure to the
elements, Acts of God, fire, theft, or installation contrary to APC recommendations or specifications or in any event if the
APC serial number has been altered, defaced, or removed, or any other cause beyond the range of the intended use.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, OF
PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION
HEREWITH. APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION
AND FITNESS FOR A PARTICULAR PURPOSE. APC EXPRESS WARRANTIES WILL NOT BE ENLARGED,
DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, APC
RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE
PRODUCTS. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC’S
SOLE LIABILITY AND PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH
WARRANTIES. APC WARRANTIES EXTEND ONLY TO PURCHASER AND ARE NOT EXTENDED TO ANY
THIRD PARTIES.
IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR
ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF
THE USE, SERVICE OR INSTALLATION, OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN
CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER
APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, APC
IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, LOSS OF EQUIPMENT, LOSS
OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUENTS, CLAIMS BY
THIRD PARTIES, OR OTHERWISE.
NO SALESMAN, EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF
THIS WARRANTY. WARRANTY TERMS MAY BE MODIFIED, IF AT ALL, ONLY IN WRITING SIGNED BY
AN APC OFFICER AND LEGAL DEPARTMENT.
Warranty claims
Customers with warranty claims issues may access the APC customer support network through the Support page of the
APC Web site, www.apc.com/support. Select your country from the country selection pull-down menu at the top of the
Web page. Select the Support tab to obtain contact information for customer support in your region.
13
© 2011 APC by Schneider Electric. APC, the APC logo, Smart-UPS and PowerChute are owned
by Schneider Electric Industries S.A.S., American Power Conversion Corporation, or their
affiliated companies. All other trademarks are property of their respective owners.
990-4412
06/2011
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