Alfa Romeo Mito 2015 User Manual
WARRANTY AND SERVICES
FOR ALFA ROMEO DRIVERS
For information on all our models and services and on Alfa Romeo Dealerships and Service Network
The number is:
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INFORMATION
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reachable from anywhere in Europe;
Calls from mobile phones and public telephones in some European countries may be charged according to the rates applied by the
telephone operator.
Alternatively, or if you cannot reach the number, call 00442034508703 or 0800253200
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Dear Customer
Welcome to Alfa Romeo and congratulations on having chosen a car born from the style and
experience of a brand that has been leading automotive history for over 100 years.
Your new car was designed with you and the environment in mind. It implements state-ofthe art
technologies for guaranteeing high quality and reliability over time.
This handbook contains comprehensive information on the Warranty and illustrates the services that
Alfa Romeo has provided for you.
From now on, we are by your side to ensure your peace of mind with one of the most efficient, extensive
Service Networks in the world, ready to promptly assist you anytime, anywhere.
Happy motoring with Your Alfa Romeo.
TABLE OF CONTENTS
CONTENTS
WARRANTY AND SERVICES ............................... 3
WARRANTY
Warranty abroad .............................................. 6
Vehicle warranty ................................................ 8
Additional Alfa Romeo warranty ............................ 9
Paintwork warranty .......................................... 10
Perforating rust warranty .................................... 11
COMPLEMENTARY SERVICES
Complementary services ................................... 14
ASSISTANCE SERVICES
Service pact ................................................... 16
Scheduled servicing ................................... ....... 19
CARD FOR NOTIFYING CHANGES ........... 41
2
WARRANTY AND SERVICES
Dear Customer,
In the event that your Alfa Romeo vehicle should present a problem attributable to a material or manufacturing fault
during the validity period of this Warranty:
call Alfa Romeo Assistance Plus if you need Roadside
Assistance. The Operations Centre will provide information and assistance 24 hours a day;
if your vehicle is in working condition, you can take it
to the workshop of the Alfa Romeo Dealership that you
bought it from, or to the Alfa Romeo Dealership which
normally serves you, or to any other Alfa Romeo Dealership in the United Kingdom or abroad;
the Alfa Romeo Dealership/Workshop will return the
repaired vehicle in perfect conditions totally free of
charge for interventions covered by warranty;
always remember to present this warranty book
to the Alfa Romeo Dealership assisting you; the Alfa
Romeo Dealership will provide assistance free of
charge according to the agreed procedures.
3
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WARRANTY
WARRANTY ABROAD
All the operations covered by the warranty are available under
the same terms from all Alfa Romeo Dealerships. In countries
where there is no Alfa Romeo Service Network, the Customer
should obtain the documentation attesting the work carried out,
and upon his return to his own country, submit it to the Alfa Romeo
Dealership where he purchased the vehicle, which will subsequently deal with the matter.
WARRANTY
GARANZIA ALL’ESTERO
GARANTIE IM AUSLAND
Alle Leistungen im Rahmen der Garantie fur Ihr Fahrzeug werden vom gesamten Alfa Romeo - Servicenetz zu den gleichen
Bedingungen erbracht.
In Ländern, in denen kein Alfa Romeo-Servicenetz besteht, muss
sich der Kunde eine genaue Dokumentation uber die durchgefuhrten Arbeiten erstellen lassen und nach seiner Ruckkehr an
den Alfa Romeo-Vertragspartner in seinem Land wenden, bei
welchem er das Fahrzeug gekauft hat. Dieser wird dann die
Lösung des Falles ubernimmt.
SERVICES
COMPLEMENTARY
SERVICES
ASSISTANCE
6
Tutte le prestazioni di Garanzia vengono offerte con le stesse
modalità presso tutte le sedi della Rete Assistenziale Alfa Romeo.
Nei Paesi in cui non esiste una Rete Assistenziale Alfa Romeo
il Cliente dovrà procurarsi presso l’Officina esecutrice dell’intervento riparativo, documentazione esplicativa e giustificativa
di questo, consegnandola poi al suo rientro, per il rimborso delle spese riconducibili alla Garanzia della Concessionaria Venditrice.
GARANTIEÀ L'ÉTRANGER
Toutes les prestations prévues par la garantie sont assurées, selon les mêmes modalités, par l'ensemble du Réseau Après- Vente Agréé Alfa Romeo.
Dans les pays où le Réseau Après-Vente Agréé Alfa Romeo n'est
pas représenté, le Client devra s'acquitter des frais concernant
la réparation de son véhicule et, dès son retour dans son pays,
présenter à son Vendeur tous les documents et factures justificatifs de l'intervention pour que ce dernier puisse engager les démarches nécessaires au remboursement des frais engagés.
GARANTÍA EN EL EXTRANJERO
Todas las prestaciones de Garantía se ofrecen con las mismas
modalidades en toda la Red de Asistencia Alfa Romeo.
En los países en los que no exista una Red de Asistencia Alfa
Romeo, el Cliente deberá solicitar en el taller que ha llevado
a cabo la reparación la documentación explicativa y justificativa de la misma, entregándola a su regreso para el reembolso de los gastos contemplados en la Garantía del Concesionario donde ha comprado su vehículo.
GARANTIA NO ESTRANGEIRO
Todas as intervenções cobertas pela Garantia são oferecidas
com as mesmas modalidades em todas as sedes da Rede de
Assistência Alfa Romeo.
Nos Países onde não existe uma Rede de Assistência Alfa Romeo, o Cliente deverá solicitar, junto da Oficina que irá efectuar
a reparação, documentação explicativa e justificativa da intervenção realizada e, quando regressar ao seu País, entregá-la
ao Concessionário vendedor que se encarregará do caso.
The warranty of your Alfa Romeo vehicle is covered as follows from date of registration:
12 months 24 months
24 months
unlimited
unlimited unlimited
8 years
36 months
100.00024.000
12.000
36 months
60.000
Additional warranty
Vehicle Warranty:
24 months
manufacturer
warranty + 12 month
Additional Warranty
Paintwork
Warranty:
36 months
Perforating
RustWarranty:
8 years for all models
WARRANTY
SERVICES
COMPLEMENTARY
Alfa Romeo provides a number of complementary services described in the applicable section of this booklet.
ASSISTANCE
7
SERVICES
WARRANTY
SERVICES
COMPLEMENTARY
SERVICES
ASSISTANCE
VEHICLE
WARRANTY
Alfa Romeo UK which is a trading name of Fiat Group
Automobiles UK Ltd, guarantees your vehicle against manufacturing faults for a period of 24 months from the date
of first registration and without mileage limits.
Under this Warranty, the Dealer must repair components
which are defective due to a manufacturing defect by replacing them with genuine Alfa Romeo spare parts or reconditioned Alfa Romeo parts free of charge. Operations
under Warranty carried out by a Alfa Romeo Dealership
include:
repair or replacement of the faulty component
labour needed for the replacement or repair
supply of consumable materials needed to carry out the
repair under Warranty.
The Warranty does not cover faults or malfunctions caused,
wholly or partly, or aggravated by:
modifications, repairs or disassembly of the vehicle not
carried out by a Alfa Romeo Service Network workshop
failure to carry out the scheduled servicing operations
[directly affecting the failed component] required by the
Manufacturer and described in your vehicle's “Owner
Handbook” (please take note of the information contained in the
Scheduled Servicing
) section
modifications of the vehicle without the Manufacturer's
prior authorisation;
negligence, accidents, late reporting of faults, improper use, participation in sporting events, repairs with nongenuine spare parts (i.e. parts not supplied by the
Manufacturer). Exacerbation of the fault by continued
driving or use.
The Warranty does not cover defects caused by normal
wear and tear. In particular, it does not cover the replacement or top-up of oil or other liquids or replacement
of the following components: spark plugs, heater plugs, filters, automotive/transmission belts, clutch, brake discs and
pads, rear brake shoes and drums, shock absorbers, fuses, bulbs, windscreen and rear window wiper blades, etc.
The Warranty set out in this Warranty Booklet does not
affect the Consumer's rights pursuant to relevant local law.
8
ADDITIONAL ALFA ROMEO WARRANTY
Once the 24 month warranty has expired, Alfa Romeo
will warrant the vehicle for an additional period of 12
months from date of registration subject to terms and conditions available upon request.
Under this Additional Warranty, the Dealer is obliged to
repair components which are DEFECTIVE due to manufacturing defects by replacing them with genuine Alfa
Romeo spare parts or reconditioned Alfa Romeo parts free
of charge.
Operations under Warranty carried out by the Alfa Romeo
Service Network include:
repair or replacement of the faulty component
labour needed for the replacement or repair
supply of consumable materials needed to carry out the
repair under Warranty.
The Additional Warranty does not cover:
a) repairs of faults or failures due in any matter to: (i) neg-
ligence, vandalism, natural disasters, accidents (against
other vehicles or barriers, fixed or mobile obstacles),
(ii) use of the vehicle not in accordance with the Manufacturer’s instructions; (iii) failure to carry out or incorrect servicing including use of unsuitable parts. or
(iv) body modifications or mechanical tuning carried
out without the Manufacturer’s approval;
b) repair of faults or failures due in any manner to nor-
mal wear and tear, such as for example replacement
or top-up of oil and other liquids; (ii) replacement of
the following components: accessories;
c) routine servicing operations, for example, but not lim-
ited to: wheel balancing, alignments, exhaust emissions
checks, tyres, car telephones;
d) repairs of faults and failures related to vehicle compo-
nents to which limitations of the Manufacturer's 24
month Warranty apply. Such limitation relates to recognised faults, accepted by the customer when the vehicle was purchased. The Additional Warranty requires
the vehicle to be subjected to the service operations required by the Manufacturer and described in the Owner Handbook provided with your vehicle.
WARRANTY
SERVICES
COMPLEMENTARY
SERVICES
ASSISTANCE
9
WARRANTY
SERVICES
COMPLEMENTARY
The Additional Warranty lapses in the following cases:
if the vehicle is modified or used in any sporting events
if the odometer is altered or tampered with in any way
if the customer provided false information concerning the
actual distance travelled by the vehicle
if the warranty is not recorded in the current owners name
with Fiat Group Automobiles or its representatives.
PAINTWORK WARRANTY
The vehicle is warranted against manufacturing defects
of the paintwork for a period of 36 months from the date
of first registration. The Warranty provides for the total or
partial repainting of the vehicle to the extent necessary and
elimination of any ascertained fault according to the Manufacturer's standard conditions.
The Warranty does not cover:
the results of damage to the protective surface, such
as scrapes, scratches, abrasion, accidents and contact
with chemicals
the results of causes unrelated to the production process
or inadequate maintenance
the results of repairs to the bodywork not performed
by the Alfa Romeo Service Network
chipping caused by stones or gravel.
We would ask you to consult the Owner Handbook for instructions and important information on the preservation
and correct maintenance of the bodywork.
SERVICES
ASSISTANCE
10
PERFORATING RUST
WARRANTY
The structural elements of the bodywork are warranted
against perforations caused by rust, when it occurs from the
inside out.
The Warranty provides for the repair and/or replacement
of any original, bodywork structural element damaged
by perforating rust and is valid for 8 years from date of first
registration.
The Warranty does not cover defects caused, wholly or
partly, or aggravated by the failure to carry out scheduled servicing required by the Manufacturer at the frequency indicated in the Owner Handbook.
Any faults found and not covered by Warranty will be
recorded on the body inspection certificates when Schedule Servicing coupons are carried out.
The Perforating Rust Warranty does not cover:
deterioration due to negligence or failure to observe the
manufacturer's requirements laid down in the Owner
Handbook relating to body maintenance or to external causes (accidents, chipping caused by stones or
gravel) or to the installation of accessories that do not
meet technical specifications or were not originally envisaged by the Manufacturer;
non-original body parts (i.e. not supplied by the Manufacturer) and the consequences of repairs to the body
carried out outside of a Alfa Romeo Dealership.
WARRANTY
SERVICES
COMPLEMENTARY
ASSISTANCE
11
SERVICES
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COMPLEMENTARY
SERVICES
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