Alfa Romeo Mito 2015 User Manual

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WARRANTY AND SERVICES

FOR ALFA ROMEO DRIVERS

For information on all our models and services and on Alfa Romeo Dealerships and Service Network

The number is:

One number for all our services:

ROADSIDE ASSISTANCE (Mon-Sun, 24 hours a day)

The certainty of travelling with peace of mind

INFORMATION

CUSTOMER RELATIONS

To respond to all your requests concerning your vehicle and our services

free for all calls from landlines and mobile phones;



reachable from anywhere in Europe;



Calls from mobile phones and public telephones in some European countries may be charged according to the rates applied by the telephone operator.

Alternatively, or if you cannot reach the number, call 00442034508703 or 0800253200

simple and easy to remember ALFA number.



Dear Customer

Welcome to Alfa Romeo and congratulations on having chosen a car born from the style and

experience of a brand that has been leading automotive history for over 100 years.

Your new car was designed with you and the environment in mind. It implements state-ofthe art

technologies for guaranteeing high quality and reliability over time.

This handbook contains comprehensive information on the Warranty and illustrates the services that

Alfa Romeo has provided for you.

From now on, we are by your side to ensure your peace of mind with one of the most efficient, extensive

Service Networks in the world, ready to promptly assist you anytime, anywhere.

Happy motoring with Your Alfa Romeo.

TABLE OF CONTENTS

CONTENTS

WARRANTY AND SERVICES ............................... 3

WARRANTY

Warranty abroad .............................................. 6

Vehicle warranty ................................................ 8

Additional Alfa Romeo warranty ............................ 9

Paintwork warranty .......................................... 10

Perforating rust warranty .................................... 11

COMPLEMENTARY SERVICES

Complementary services ................................... 14

ASSISTANCE SERVICES

Service pact ................................................... 16

Scheduled servicing ................................... ....... 19

CARD FOR NOTIFYING CHANGES ........... 41

WARRANTY AND SERVICES

Dear Customer, In the event that your Alfa Romeo vehicle should present a problem attributable to a material or manufacturing fault

during the validity period of this Warranty:

call Alfa Romeo Assistance Plus if you need Roadside



Assistance. The Operations Centre will provide information and assistance 24 hours a day;

if your vehicle is in working condition, you can take it



to the workshop of the Alfa Romeo Dealership that you bought it from, or to the Alfa Romeo Dealership which normally serves you, or to any other Alfa Romeo Dealership in the United Kingdom or abroad;

the Alfa Romeo Dealership/Workshop will return the



repaired vehicle in perfect conditions totally free of charge for interventions covered by warranty;

always remember to present this warranty book



to the Alfa Romeo Dealership assisting you; the Alfa Romeo Dealership will provide assistance free of charge according to the agreed procedures.

This page is intentionally left blank

WARRANTY

WARRANTY ABROAD

All the operations covered by the warranty are available under the same terms from all Alfa Romeo Dealerships. In countries where there is no Alfa Romeo Service Network, the Customer should obtain the documentation attesting the work carried out, and upon his return to his own country, submit it to the Alfa Romeo Dealership where he purchased the vehicle, which will subsequently deal with the matter.

WARRANTY

GARANZIA ALL’ESTERO

GARANTIE IM AUSLAND

Alle Leistungen im Rahmen der Garantie fur Ihr Fahrzeug werden vom gesamten Alfa Romeo - Servicenetz zu den gleichen Bedingungen erbracht.

In Ländern, in denen kein Alfa Romeo-Servicenetz besteht, muss sich der Kunde eine genaue Dokumentation uber die durchgefuhrten Arbeiten erstellen lassen und nach seiner Ruckkehr an den Alfa Romeo-Vertragspartner in seinem Land wenden, bei welchem er das Fahrzeug gekauft hat. Dieser wird dann die Lösung des Falles ubernimmt.

SERVICES

COMPLEMENTARY

SERVICES

ASSISTANCE

Tutte le prestazioni di Garanzia vengono offerte con le stesse modalità presso tutte le sedi della Rete Assistenziale Alfa Romeo.

Nei Paesi in cui non esiste una Rete Assistenziale Alfa Romeo il Cliente dovrà procurarsi presso l’Officina esecutrice dell’intervento riparativo, documentazione esplicativa e giustificativa di questo, consegnandola poi al suo rientro, per il rimborso delle spese riconducibili alla Garanzia della Concessionaria Venditrice.

GARANTIEÀ L'ÉTRANGER

Toutes les prestations prévues par la garantie sont assurées, selon les mêmes modalités, par l'ensemble du Réseau Après- Vente Agréé Alfa Romeo.

Dans les pays où le Réseau Après-Vente Agréé Alfa Romeo n'est pas représenté, le Client devra s'acquitter des frais concernant la réparation de son véhicule et, dès son retour dans son pays, présenter à son Vendeur tous les documents et factures justificatifs de l'intervention pour que ce dernier puisse engager les démarches nécessaires au remboursement des frais engagés.

GARANTÍA EN EL EXTRANJERO

Todas las prestaciones de Garantía se ofrecen con las mismas modalidades en toda la Red de Asistencia Alfa Romeo.

En los países en los que no exista una Red de Asistencia Alfa Romeo, el Cliente deberá solicitar en el taller que ha llevado a cabo la reparación la documentación explicativa y justificativa de la misma, entregándola a su regreso para el reembolso de los gastos contemplados en la Garantía del Concesionario donde ha comprado su vehículo.

GARANTIA NO ESTRANGEIRO

Todas as intervenções cobertas pela Garantia são oferecidas com as mesmas modalidades em todas as sedes da Rede de Assistência Alfa Romeo.

Nos Países onde não existe uma Rede de Assistência Alfa Romeo, o Cliente deverá solicitar, junto da Oficina que irá efectuar a reparação, documentação explicativa e justificativa da intervenção realizada e, quando regressar ao seu País, entregá-la ao Concessionário vendedor que se encarregará do caso.

The warranty of your Alfa Romeo vehicle is covered as follows from date of registration:

12 months 24 months

24 months

unlimited

unlimited unlimited

8 years

36 months

100.00024.000

12.000

36 months

60.000

Additional warranty

Vehicle Warranty: 24 months manufacturer warranty + 12 month Additional Warranty

Paintwork Warranty: 36 months

Perforating RustWarranty: 8 years for all models

WARRANTY

SERVICES

COMPLEMENTARY

Alfa Romeo provides a number of complementary services described in the applicable section of this booklet.

ASSISTANCE

SERVICES

WARRANTY

SERVICES

COMPLEMENTARY

SERVICES

ASSISTANCE

VEHICLE WARRANTY

Alfa Romeo UK which is a trading name of Fiat Group Automobiles UK Ltd, guarantees your vehicle against manufacturing faults for a period of 24 months from the date of first registration and without mileage limits.

Under this Warranty, the Dealer must repair components which are defective due to a manufacturing defect by replacing them with genuine Alfa Romeo spare parts or reconditioned Alfa Romeo parts free of charge. Operations under Warranty carried out by a Alfa Romeo Dealership include:



repair or replacement of the faulty component



labour needed for the replacement or repair



supply of consumable materials needed to carry out the repair under Warranty.

The Warranty does not cover faults or malfunctions caused, wholly or partly, or aggravated by:



modifications, repairs or disassembly of the vehicle not carried out by a Alfa Romeo Service Network workshop



failure to carry out the scheduled servicing operations [directly affecting the failed component] required by the Manufacturer and described in your vehicle's “Owner Handbook” (please take note of the information contained in the

Scheduled Servicing

) section



modifications of the vehicle without the Manufacturer's prior authorisation;



negligence, accidents, late reporting of faults, improper use, participation in sporting events, repairs with nongenuine spare parts (i.e. parts not supplied by the Manufacturer). Exacerbation of the fault by continued driving or use.

The Warranty does not cover defects caused by normal wear and tear. In particular, it does not cover the replacement or top-up of oil or other liquids or replacement of the following components: spark plugs, heater plugs, filters, automotive/transmission belts, clutch, brake discs and pads, rear brake shoes and drums, shock absorbers, fuses, bulbs, windscreen and rear window wiper blades, etc.

The Warranty set out in this Warranty Booklet does not affect the Consumer's rights pursuant to relevant local law.

ADDITIONAL ALFA ROMEO WARRANTY

Once the 24 month warranty has expired, Alfa Romeo will warrant the vehicle for an additional period of 12 months from date of registration subject to terms and conditions available upon request.

Under this Additional Warranty, the Dealer is obliged to repair components which are DEFECTIVE due to manufacturing defects by replacing them with genuine Alfa Romeo spare parts or reconditioned Alfa Romeo parts free of charge.

Operations under Warranty carried out by the Alfa Romeo Service Network include:



repair or replacement of the faulty component



labour needed for the replacement or repair



supply of consumable materials needed to carry out the

repair under Warranty. The Additional Warranty does not cover: a) repairs of faults or failures due in any matter to: (i) neg-

ligence, vandalism, natural disasters, accidents (against other vehicles or barriers, fixed or mobile obstacles), (ii) use of the vehicle not in accordance with the Manufacturer’s instructions; (iii) failure to carry out or incorrect servicing including use of unsuitable parts. or (iv) body modifications or mechanical tuning carried out without the Manufacturer’s approval;

b) repair of faults or failures due in any manner to nor-

mal wear and tear, such as for example replacement or top-up of oil and other liquids; (ii) replacement of the following components: accessories;

c) routine servicing operations, for example, but not lim-

ited to: wheel balancing, alignments, exhaust emissions checks, tyres, car telephones;

d) repairs of faults and failures related to vehicle compo-

nents to which limitations of the Manufacturer's 24 month Warranty apply. Such limitation relates to recognised faults, accepted by the customer when the vehicle was purchased. The Additional Warranty requires the vehicle to be subjected to the service operations required by the Manufacturer and described in the Owner Handbook provided with your vehicle.

WARRANTY

SERVICES

COMPLEMENTARY

SERVICES

ASSISTANCE

WARRANTY

SERVICES

COMPLEMENTARY

The Additional Warranty lapses in the following cases:



if the vehicle is modified or used in any sporting events



if the odometer is altered or tampered with in any way



if the customer provided false information concerning the actual distance travelled by the vehicle



if the warranty is not recorded in the current owners name with Fiat Group Automobiles or its representatives.

PAINTWORK WARRANTY

The vehicle is warranted against manufacturing defects of the paintwork for a period of 36 months from the date of first registration. The Warranty provides for the total or partial repainting of the vehicle to the extent necessary and elimination of any ascertained fault according to the Manufacturer's standard conditions.

The Warranty does not cover:



the results of damage to the protective surface, such as scrapes, scratches, abrasion, accidents and contact with chemicals



the results of causes unrelated to the production process or inadequate maintenance



the results of repairs to the bodywork not performed by the Alfa Romeo Service Network

chipping caused by stones or gravel.

We would ask you to consult the Owner Handbook for instructions and important information on the preservation and correct maintenance of the bodywork.

SERVICES

ASSISTANCE

PERFORATING RUST WARRANTY

The structural elements of the bodywork are warranted against perforations caused by rust, when it occurs from the inside out.

The Warranty provides for the repair and/or replacement of any original, bodywork structural element damaged by perforating rust and is valid for 8 years from date of first registration.

The Warranty does not cover defects caused, wholly or partly, or aggravated by the failure to carry out scheduled servicing required by the Manufacturer at the frequency indicated in the Owner Handbook.

Any faults found and not covered by Warranty will be recorded on the body inspection certificates when Schedule Servicing coupons are carried out.

The Perforating Rust Warranty does not cover:



deterioration due to negligence or failure to observe the manufacturer's requirements laid down in the Owner Handbook relating to body maintenance or to external causes (accidents, chipping caused by stones or gravel) or to the installation of accessories that do not meet technical specifications or were not originally envisaged by the Manufacturer;



non-original body parts (i.e. not supplied by the Manufacturer) and the consequences of repairs to the body carried out outside of a Alfa Romeo Dealership.

WARRANTY

SERVICES

COMPLEMENTARY

ASSISTANCE

SERVICES

This page is intentionally left blank

COMPLEMENTARY

SERVICES

Fiat Group Automobiles UK Ltd offers the Alfa Romeo Assistance Service (in the Countries and according to the methods shown below) with the following services for a period of 36 months from date of first registration in the UK.

WARRANTY

SERVICES

COMPLEMENTARY

SERVICES

ASSISTANCE

Mobile Workshop

Towing

Courtesy car

Travel expenses

Return home or onward journey

Hotel expenses

Pickup of the repaired vehicle

Repatriation of the unrepaired vehicle

Information service

The Alfa Romeo Assistance Service for customers is guaranteed 24 hours a day, every day of the year.

If you require the services which are provided, you should dial the Universal Freephone number 0080025320000*, which can be reached free of charge in the UK, and select option 1 - Roadside Assistance.

To access the service from abroad you should dial the Universal Freephone number 0080025320000* and select option 4 - International Services and then select your language. If you cannot call the Universal Freephone number, dial +39 02 4441 2042 from the UK or abroad to access the service.

ROADSIDE ASSISTANCE

24 hours a day

7 days a week

* The Universal and UK Freephone number is free for most calls from land-

line and mobile phones. Calls from certain mobile phones and public

telephones in some European countries may be charged according to

the rates applied by the telephone operator.

You are invited to check with the operator before proceeding. Each service must be authorised by the Alfa Romeo Assistance Service. If you cannot call the number, take the necessary actions and then inform the operator. In the latter case, expenses incurred will be reimbursed after providing appropriate receipts.

COUNTRIES WHERE THE SERVICE APPLIES

The service applies to the following countries: Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Continental Denmark, Continental Spain and Mediterranean Islands (including Ceuta and Melilla), Croatia, Cyprus, Czech Republic, Egypt, Estonia, European Russia, Faroe Islands, Finland, France, Germany, Gibraltar, Great Britain and English Channel, Greece, Hungary, Iceland, Ireland, Israel, Italy, Jordan, Latvia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldavia, Montenegro, Morocco, Netherlands, Northern Ireland, Norway, Poland, Portugal (including Azores and the Island of Madeira), Principality of Monaco, Republic of San Marino, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Tunisia, Turkey, Ukraine and Vatican City.

START OF VALIDITY AND DURATION OF THE SERVICE

From the date of first registration in the UK for a period of 36 months.

WARRANTY

SERVICES

COMPLEMENTARY

SERVICES

ASSISTANCE

ROADSIDE ASSISTANCE SERVICE TERMS AND CONDITIONS

(HEREIN AFTER “SERVICE”)

DEFINITIONS

BREAKDOWN

Any Event which causes the Vehicle to stop running or prevents it from being restarted and used as a consequence of a manufacturing defect covered during the first thirty six months from date of first registration.

SERVICE

WARRANTY

The services offered for new Alfa Romeo vehicles in the conditions illustrated below.

VEHICLE

All new Alfa Romeo vehicles sold in UK and registered with a UK number plate since 1 March 2013. The Service will be valid until its expiry date even if the vehicle is sold during validity of the Service.

SERVICES

ALFA ROMEO ASSISTANCE SERVICE

COMPLEMENTARY

An Operations Centre open 24 hours a day, every day of the year, answers calls from customers and provides the assistance required for the Service at no expense to the customer.

CUSTOMER

The driver/user of the Vehicle concerned by the Event and, once specified, any other person aboard the Vehicle.

SERVICES

ASSISTANCE

OTHER ASSISTED PROBLEMS

Subject to Fiat Group Automobiles UK Ltd’s absolute discretion, circumstances that the customer cannot solve, during the first 36 months from date of first registration of the Vehicle which cause immobilisation of the Vehicle:

 lack of fuel  wrong fuel  frozen fuel  battery run down  puncturing on one or more tyres  window breakage which makes the Vehicle unfit for the

road

 breakage of the keys  keys locked inside the Vehicle.

Only Roadside Assistance with Mobile Workshop and/or Towing to the closest Alfa Romeo Dealership is provided for the Events listed subject to Fiat Group Automobiles absolute discretion.

EVENT

A single fact or occurrence, which may happen during the validity of the Service and which determines the request of Assistance by the Customer.

CONDITIONS FOR USING THE SERVICE

The Service can be used by the Customer only if the Event occurs during the first 36 months from date of first registration of the Vehicle.

LIMITATIONS

The following services:

“Return home or onward journey”



“Hotel expenses”



“Pickup of the repaired vehicle”



are only provided if the Event which determines the request occurs at a distance of more than 30 miles from the Customer’s place of residence.

All Services must be requested directly to Alfa Romeo Assistance Service, which must authorise them expressly unless otherwise specified.

DESCRIPTION OF THE SERVICES

MOBILE WORKSHOP

If the vehicle is not in a condition to continue the journey because of a Breakdown or Oth-

er Assisted Problems, the Customer must contact Alfa Romeo Assistance Service, who will send an operator (if possible) to the place where the Vehicle is located to repair it.

If the Vehicle cannot be repaired on the spot, the operator will have the Vehicle towed to the nearest Alfa Romeo Dealership.

The Customer will be charged for fuel needed to restart the engine, any spare parts used for the intervention and all other repairs not covered by Warranty.

WARRANTY

SERVICES

COMPLEMENTARY

ASSISTANCE

SERVICES

TOWING

If, following a Breakdown, or Other Assisted Problems, the Vehicle is damaged and conse-

quently cannot move autonomously, the Customer will be provided with a recovery Vehicle, paid for by the Service, to tow the Vehicle to the dealership which sold the Vehicle (if the Vehicle has stopped at a maximum

WARRANTY

of 38 miles from the aforementioned dealership) or to the nearest Alfa Romeo Dealership.

The Vehicle will be towed to another site identified by the rescue operator if the nearest Alfa Romeo Dealership is closed.

The Customer is entitled in all cases to demand that the Vehicle be towed to the nearest Alfa Romeo Dealership.

If the Vehicle is towed by a company who is entitled to the Service on an exclusive basis, the Customer, if required by the rescue operator, must pay for the service and then re-

SERVICES

quest reimbursement.

COMPLEMENTARY

If the vehicle stops during off road driving, Roadside Assistance will be available with suitable means of recovery.

COURTESY CAR

If the time needed to repair the Vehicle following a Breakdown is longer than 4 hours (as cer-

tified by a Alfa Romeo Dealership on the basis of manufacturer’s flat rate schedule), the Alfa Romeo Dealership will make a courtesy car available free of charge for a maximum of 4 days (public holidays in the period will not be counted). The Alfa Romeo Dealership concerned will supply one of its courtesy cars to the customer; if no such cars are available, the dealer will arrange a hire car. If a hire car is used, the Customer must respect the terms and conditions of the rental company. The Customer will be charged for optional insurance, excess in the event of an accident, the required deposit (including by means of credit card) and fuel. If the Customer decides to have scheduled and/or routine servicing operations carried out on the Vehicle at the same time as the repairs relating to the breakdown, the Customer will bear any car hire costs which are incurred because of the increased amount of time that the vehicle is off the road.

If the Customer who receives the service owns a commercial Vehicle and has a public transport licence (taxi drivers included), and the courtesy car on offer does not meet his/her needs, an allowance of 125 GBP will be provided for each day that the Vehicle is off the road, up to a maximum of 5 days.

SERVICES

ASSISTANCE

Disabled drivers

If the Customer has a disability, for which the Vehicle has been adapted specifically, he/she can make use of an appropriate courtesy car for a maximum of ten days. Should the courtesy car on offer not meet his/her needs, a driver will be provided for a maximum of ten days.

TRAVEL EXPENSES

Following a Breakdown, the Customer and any passengers, if authorised by the Alfa Romeo

Assistance Service, may use a taxi (or other means of transport) up to a maximum of 100 GBP per Event, regardless of the number of persons assisted.

This amount will later be reimbursed. The service is not provided in the case of Vehicle immobility for scheduled servicing operations required by Alfa Romeo, fitting of accessories and repairs consequent to recall campaigns carried out by the Manufacturer.

In order to obtain reimbursement, the Customer-Policy Holder must send:

a) dated original receipts for the taxi (or other means of

transport);

b) copy of Vehicle acceptance document indicating re-

ception date and copy of repair invoice, both issued by the Alfa Romeo Dealership.

The amounts aforementioned will be reimbursed after sending the documents listed above to the Alfa Romeo Assistance - C/O Allianz Global Assistance, 102, George Street, Croydon, CR9 1AJ address.

For Compensation, the date of the receipt for the taxi (or other means of transport) must be between the date shown on the Vehicle acceptance document (completed by a Alfa Romeo Dealership) and the date of the Vehicle repair invoice.

RETURN HOME OR ONWARD JOURNEY

If, following a Breakdown, the Vehicle is immobilised more than 30 miles from the Customer’s

place of residence and the Vehicle cannot be repaired within the day in which the Event occurred, Alfa Romeo Assistance will organise the return of the Customer and passengers to their home or the continuation of their journey by train (first class), or if the distance is greater than 250 miles by aeroplane (economy class).

WARRANTY

SERVICES

COMPLEMENTARY

SERVICES

ASSISTANCE

HOTEL EXPENSES

If, following a Breakdown, the Vehicle is immobilised more than 30 miles from the Cus-

tomer’s place of residence and the Vehicle cannot be repaired within the day in which the Event occurred, a stay in a local four-star hotel will be organised for the Customer and passengers.

WARRANTY

Alfa Romeo Assistance Service will pay for board and breakfast per person per night, for up to 5 nights, for a maximum of the same number of permitted passengers stated in the Vehicle’s registration document.

SERVICES

COMPLEMENTARY

PICKUP OF REPAIRED VEHICLE

If, following a Breakdown, the Vehicle is immobilised more than 30 miles from the Cus-

tomer’s place of residence and the Vehicle cannot be repaired within the day in which the Event occurred, the Customer will be provided with a one-way train ticket (first class) or, if the distance is greater than 250 miles, a one-way aeroplane ticket (economy class) to pick up the Vehicle as soon as it has been repaired.

Alternatively, the Customer may ask for delivery of the Vehicle to the Customer’s place of residence to be organised by Towing or an authorised driver. In this case, the Customer will pay for fuel and toll road expenses incurred to deliver the Vehicle.

SERVICES

ASSISTANCE

REPATRIATION OF THE UNREPAIRED VEHICLE

If, following a Breakdown, Accident, Theft or

Fire, the Vehicle is immobilised abroad and the time needed to repair it is longer than five days (as certified by the Alfa Romeo Dealership), Alfa Romeo Assistance shall bear every cost for repatriating the unrepaired Vehicle to the Customer’s place of residence or to the Alfa Romeo Dealership nearest to the Customer’s place of residence.

INFORMATION SERVICE

All Customers can receive, upon demand, information about shifts and opening times of Alfa Romeo Dealerships.

WARRANTY

SERVICES

COMPLEMENTARY

ASSISTANCE

SERVICES

REIMBURSEMENT OF EXPENSES PAID BY THE CUSTOMER

In order to be reimbursed for expenses incurred, the Customer must send the original (not copies) of receipts or equivalent documents with a brief description of the event, indicating whether the expense was authorised and supplying the reference number provided by the Alfa

WARRANTY

Romeo Assistance Service, the first registration date shown on the V5 document and the personal data of who the reimbursement should be made out to, with bank account information to speed up the bank transfer. All the above must be sent to the address shown below: Alfa Romeo Assistance - Allianz Global Assistance UK,102, George Street, Croydon, CR9 1AJ.

EXEMPTIONS FROM THE SERVICE

The following exemptions additionally apply, notwithstanding the conditions and specific exclusions of each ser-

SERVICES

vice:

1. Vehicles sold directly by Alfa Romeo to Shipping Agents,

COMPLEMENTARY

SERVICES

ASSISTANCE

Public Transport Agencies, Bus Companies and Government Bodies, such as Police, Fire Brigade, Ministries and Municipalities are excluded.

2. Services are not available following: participation in sport-

ing events (rallies, races, endurance races, off-road races) and test sessions, wars, revolutions, riots and uprisings, looting, acts of vandalism, earthquakes, atmospheric phenomena, including atom transmutation or radiation caused by the artificial acceleration of atomic particles, terrorism, voluntary damage to the Vehicle, vandalism and participation in criminal acts, damage caused by trailers.

3. All services are provided for the 36 months of validity of

the Service and must be requested directly to the Alfa Romeo Assistance Service, which will intervene directly or authorise the provision of the services, unless otherwise specified.

4. A Customer choosing not to use one or more services is

not entitled to compensation or alternative services of any kind by way of compensation.

5. No service providers are liable for damage caused by

the intervention of public authorities in the country where the service is supplied or consequent to any other fortuitous, unexpected circumstance.

6. Ambulances are entitled solely to the Mobile Workshop

and Towing services.

7. Towing caravans or other trailers are excluded from the

services.

8. Costs borne which are not related to the occurrence of

the Event (food, lodging, taxi, fuel, etc.) shall not be refunded.

9. Scheduled servicing activities are not included in the Ser-

vice.

10. Vehicles in unsafe conditions or those maintained with-

out following the Manufacturer’s instructions are excluded from the service.

11. Accident other than an accident resulting from a man-

ufacturing defect.

ASSISTANCE SERVICES

SERVICE PACT

Dear Customer, Alfa Romeo Service Network personnel:



are trained directly by Alfa Romeo



use all the diagnosis equipment required by Alfa Romeo



guarantee disposal of used oil and polluting materials in compliance with the regulations in force

WARRANTY



apply clear and competitive fees



provide immediate quotes on the cost of each maintenance operation (Transparent Prices)



operate in line with operating cycles and intervention times established by Alfa Romeo



and offer a service called SERVICE PACT.

The Service Pact is a collection of Service Agreement general terms and conditions between the Dealership and you.

SERVICES

It guarantees the transparency of all services you request and the Dealership has carried out, whether under war-

COMPLEMENTARY

ranty or not.

Reception of the vehicle and quote

When your vehicle is brought in for Servicing, maintenance or repair work, the Workshop will issue an acceptance note with a list of the problems reported or works requested and, upon request, a written quote.

In the event of operations not covered by the Warranty, the Workshop will inform your before starting each job.

Clarity of repair requests

The repair must correspond to the problems reported. The Workshop will always ask you for authorisation before carrying out additional repairs deemed necessary and/or appropriate.

Respect of delivery times

Respecting delivery times means respecting you.

SERVICES

ASSISTANCE

GENUINE ACCESSORY FITTING CERTIFICATE

Description ..................................................................................

Part number ................................... invoice number ......................

Date ............................................. miles .....................................

Dealer stamp and signature

Description ..................................................................................

Part number ................................... invoice number ......................

Date ............................................. miles .....................................

Dealer stamp and signature

Description ..................................................................................

Part number ................................... invoice number ......................

Date ............................................. miles .....................................

Dealer stamp and signature

Description ..................................................................................

Part number ................................... invoice number ......................

Date ............................................. miles .....................................

Dealer stamp and signature

WARRANTY

SERVICES

COMPLEMENTARY

SERVICES

ASSISTANCE

Description ..................................................................................

WARRANTY

SERVICES

COMPLEMENTARY

Part number ................................... invoice number ......................

Date ............................................. miles .....................................

Dealer stamp and signature

Description ..................................................................................

Part number ................................... invoice number ......................

Date ............................................. miles .....................................

Dealer stamp and signature

Part number ................................... invoice number ......................

Date ............................................. miles .....................................

Dealer stamp and signature

Description ..................................................................................

Part number ................................... invoice number ......................

Date ............................................. miles .....................................

Dealer stamp and signature

SERVICES

ASSISTANCE

SCHEDULED SERVICING

SERVICE COUPONS

All vehicles require regular servicing. Therefore, Alfa Romeo has drawn up a Scheduled Ser-

vicing Operations Plan for each model/version to ensure excellent running conditions and efficiency.

Compliance with the Scheduled Servicing Operations Plan instructions means optimising your vehicle's performance and fuel consumption and, during its life, ensures respect of laws and regulations on emissions and pollution, keeping it in suitable conditions to pass the periodic inspections required by law.

Above all, complying with the Scheduled Servicing Operations Plan instructions will avoid causing Warranty rights to potentially lapse subsequent to failure to carry out the operations required by the Manufacturer illustrated in the Owner Handbook.

These operations are at your expense. Make sure that the Workshop completes the corresponding Servicing Schedule coupons on the following pages.

Keep receipts certifying payment of the servicing concerned. This document must contain details on genuine or equivalent spare parts, consumable material, operations carried out and labour used.

It is important to remember that the Vehicle Warranty does not cover faults or malfunctions caused, wholly or partly, or aggravated by the failure to carry out or incorrect execution of servicing required by the Manufacturer.

WARRANTY

SERVICES

COMPLEMENTARY

SERVICES

ASSISTANCE

SERVICE STAMPS

Check the frequencies and operations in the Owner Handbook, showing the type of operation to be carried out (coupon or engine oil change, if separate) and fill in all other applicable fields.

WARRANTY

SERVICES

MODEL ............................................................................................................

COMPLEMENTARY

SERVICE ......................................................................................................

OIL/OIL FILTER CHANGE ...............................................................................

MODEL ............................................................................................................

SERVICE ......................................................................................................

OIL/OIL FILTER CHANGE ...............................................................................

SERVICES

ASSISTANCE

SCHEDULED AT MILES .........................................................................................

PREFORMED AT MILES .........................................................................................

VIN ..................................................................................................................

DATE .................................................................................................................

DEALER STAMP AND SIGNATURE

SCHEDULED AT MILES .........................................................................................

PREFORMED AT MILES .........................................................................................

VIN ..................................................................................................................

DATE .................................................................................................................

DEALER STAMP AND SIGNATURE