Alcatel-Lucent PREMIUM REFLEXES Omnipcx Enterprise

Alcatel OmniPCX Enterprise

1

User GGuide

Premium REFLEXES

Alcatel OOmniPCXEnterprise

Your Premium REFLEXES terminal provides simple and quick access to all the
services and features offered by your Alcatel OmniPCX Enterprise system.

This user guide is designed to give you:

• a full description of your terminal

• an alphabetical index of available services and features

• a step-by step guide explaining how to use these services
and features, separated into three sections:

• YOUR

CALLS

•

EASE OOF UUSE

• IN YOUR

ABSENCE

Your

REFLEXES terminal and your Alcatel OmniPCX Enterprise system

provide you with everything you need from a telephone system.

Name: .............................................. Tel. No.: ................................

Fax No.: ............................................ Mobile No.: ................................

e-mail address: .................................. PWT No.: ................................

2

SSyymmbboollss uusseedd iinn tthhee ddooccuummeennttaattiioonn

The action

""PPrreessss""

is represented by:

Pre-programmed and user-programmable keys are represented by:

The standard or site-specific feature codes are listed in the

TTaabbllee ooff CCooddeess

brochure,
which should be consulted when the text indicates Enter the code for... or ...See
Table of Codes.

Programming the keys to customize your terminal is described in

PPeerrssoonnaalliizziinngg yyoouurr

tteerrmmiinnaall

. You will also find a list of the available programmable features in this section.

FEATURE Standard

Code

Site

Code

Last caller call back *69

3

SSyysstteemm iinnffoorrmmaattiioonn

SSttaattiioonn iinnffoorrmmaattiioonn

(1) Your terminal permits on-hook dialing; this means you can dial calls even before
you pick up the handset.

(2) Your terminal can be set up as a multi-line station (two or more line keys) or as a
single line station (integrated line service with no line keys). This user guide is designed
for multi-line station users. For information on single line service configurations, contact
your system vendor.

The availability of some of the features described in this guide depends upon your system
configuration. For more information regarding your system configuration, contact your
telephone system manager.

4

5

GGeettttiinngg ttoo kknnooww yyoouurr

RREEFFLLEEXXEESS

TTMM

PPrreemmiiuumm

TTEERRMMIINNAALL

i

6

DDiissppllaayy

Your terminal can display several pages of information. If there are multiple pages,
the ">>" symbol appears on the right side of the display. To move from page to page,
use the and keys.

When your terminal is idle

, the display gives you information on the state of the terminal
(e.g., that forwarding has been programmed), or the date and time if nothing has been
programmed.

During a call

, the display gives you information about your party or the

current conversation.

IInnssttaalllliinngg tthhee llaabbeell oonn tthhee tteerrmmiinnaall

A printed label is supplied with the terminal. Insert this
label under the key cover for each block of keys.

1

3

4

2

 Insert a flat blade into the slot (1 slot

for each block of keys).

 Raise the cover.
 Slide the printed label into position.
 Replace the cover.

TThhee ggrreeeenn LLEEDD
indicates that
messages have
been received.

7

SSttaattiioonn KKeeyyss aanndd IIccoonnss

Your multi-line terminal has 8

pre-programmed

station keys and 4 station keys

programmable

by you (the user) or your installation technician. These 12 keys are

used to:

 determine the status of a terminal,
 call an internal or external number directly,
 access a feature.

ISDN

LINE 1

LINE 2

STORE #

HOLD

TRANSFER

CALL LOG

CONFERENCE

FORWARD

Call icons

Feature icons

Programmable

keys

Line keys

Pre-programmed

keys

8

IIccoonnss::
Call and feature icons appear next to each key to indicate call or feature status. The
following icons are associated with the keys:

CCaallll iiccoonnss FFeeaattuurree iiccoonnss

Call being made (flashing). Feature active.

Call in progress. Feature requiring action.

Call on hold. Terminal or line busy (supervision).

Call on common hold.

PPrree--pprrooggrraammmmeedd kkeeyyss

are used to:
: access a line, or enter a feature code during a call
: temporarily store a number

: review the list of unanswered identified external calls
: forward calls to another terminal
: talk with two people at the same time (conference call)
: put a call on hold
: transfer a call to another terminal

TRANSFER

HOLD

CONFERENCE

FORWARD

CALL LOG

STORE #

LINE

9

AAuuddiioo kkeeyyss

FFiixxeedd kkeeyyss --

horizontal and vertical Fixed keys correspond to frequently used

features.

EEnndd

: to terminate a

call or programming.

END

Redial

MMeessssaaggee

: to access

mail services

RReeddiiaall::

to

automatically

redial the last

number dialed

LLiisstteenn

--

Station speaker (to share

conversation) or

OOKK

(to confirm) certain features

SSppeeaakkeerr

--

for

Hands-free

operation

To increase station

speaker handset

(receiver), or

ringer volume.

To reduce station

speaker handset

(receiver), or

ringer volume.

Listen

Speaker

10

AAllpphhaabbeettiicc kkeeyyppaadd

The keypad is used for the

""DDiiaall bbyy nnaammee""

feature.

MMuuttee::

to temporarily turn
off your station mic,
during your call

or
to leave your mic on
(hot) to answer internal
calls automatically ­without having to lift the
handset (

IInntteerrpphhoonnee

).

Menu

Mute

DDiirreeccttoorryy

: to access

your personal directory

MMeennuu

: to go into programming
mode, to display information on
your terminal, or to terminate
programming.

11

CC OO NN TT EE NN TT SS

YYOOUURR CCAALLLLSS::

Making an external call ................................................................................16

Making an internal call .................................................................................16

Calling the attendant ....................................................................................16

Consultation Call .........................................................................................17

Calling an associate (or other key individual) ...................................................17

Answering a call..........................................................................................18

Answering calls during a conversation ............................................................18

Transferring a call........................................................................................19

Putting a call on hold ...................................................................................19

If you forget or 'lose' a call on hold................................................................20

Switching between calls (Broker Calls).............................................................20

Picking calls ringing at other terminals.............................................................20

To pick up a call ringing at another terminal (in your call pickup group) .............20

To pick up a call ringing at another terminal (not in the pickup group) ................20

Calling - using your personal directory............................................................21

Calling - using a programmed key.................................................................21

Talking with two other people at the same time (Conference Call) .......................21

Casual Conference (up to six parties)............................................................ 22

Parking a call..............................................................................................23

Requesting a callback (from an idle or busy station)..........................................24

Camping on to an internal party who is busy ..................................................24

Answering a night service bell .......................................................................25

Entering a scheduled (Meet-me) conference......................................................25

12

Transferring a caller into the conference ..........................................................26

Moderated conference ..................................................................................26

Calling a number - using the system directory ..................................................27

Barge-in to an internal conversation................................................................27

Privacy/Protection against barge-in ................................................................28

Calling a party through the station speaker......................................................28

Hunt Groups................................................................................................29

Temporarily leaving your hunt group ..............................................................29

Putting a call on common hold.......................................................................29

Calling an internal party on a pager ..............................................................30

Dial-By-Name..............................................................................................30

Alcatel Multi-Line Appearance (MLA) Configuration ...........................................32

EEAASSEE OOFF UUSSEE

Personalizing your

Premium

terminal..........................................................36

Programming the free keys or the personal directory for your terminal.................36

List of the features available ..........................................................................37

Programming your personal code...................................................................38

Choosing a display language........................................................................38

Making or taking a call without lifting the handset (Hands-free) ..........................38

Switching on the station speaker during a call..................................................39

Adjusting station speaker volume during a call.................................................39

Adjusting handset volume during a call...........................................................40

Switching off the microphone (mute) ................................................................40

Calling the last number dialed (redial).............................................................40

Adjusting the ringer (melody and volume)........................................................40

13

Adjusting the display viewing angle................................................................41

Changing the associate number .....................................................................41

Identifying the terminal you are on..................................................................42

Setting an appointment reminder ....................................................................42

Do not disturb .............................................................................................44

Forwarding calls when you are busy..............................................................44

Saving a number, to call it later.....................................................................45

Hiding your identity ......................................................................................45

Hiding your caller's identity............................................................................46

Allocating calls to customer account codes.......................................................46

Determining the cost of your last external call...................................................46

Calling an external "private" number .............................................................46

Twin-set configuration ...................................................................................47

IINN YYOOUURR AABBSSEENNCCEE

Forwarding calls to another number (Forwarding - immediate) ...........................49

Overflowing calls to an associate number........................................................49

Forwarding on no answer.............................................................................50

Forwarding on busy or no answer .................................................................50

Forwarding your calls from a different terminal (Remote Forward) .......................51

Forwarding your calls from the terminal you are on (Follow me).........................51

Forwarding calls from any terminal within the company.....................................51

Forwarding calls to a recorded message (voice mail)........................................52

Canceling Forwarding .................................................................................52

To cancel forwarding from your own terminal..................................................52

To cancel forwarding from the internal terminal that is receiving your forwarding..52

14

To cancel forwarding from any other terminal within the company......................53

Selective forwarding .....................................................................................53

Checking messages ......................................................................................54

Accessing and Answering callback requests ....................................................54

Reviewing the list of internal calls....................................................................55

Checking recorded (voice mail) messages........................................................55

Locking your terminal....................................................................................55

Forwarding your calls to your personal pager .................................................56

Replying when your personal pager sounds.....................................................56

Calling back the last internal caller whose call went unanswered........................57

Consulting the list of external calls ..................................................................57

GLOSSARY .................................................................................................58

INDEX ........................................................................................................62

Care of equipment .......................................................................................64

Compliance.................................................................................................64

15

CC AA LL LL SS

YYYYOO

OOUUUURRRR

CCCCAA

AALLLLLLLLSSSS

16

MMaakkiinngg aann eexxtteerrnnaall ccaallll

To make an external call:

Dial 9 (or lift the handset and dial 9), then dial the number you wish to reach.
The display will show the number you dialed and the icon associated with the
line key will indicate the status of your call.

Note: 9 is the default number code for getting an outside line. You can determine the codes
for the

""AAtttteennddaanntt ccaallll""

and

""DDiirreecctt oouuttssiiddee lliinnee""

features by consulting the Menu key (Guide

Mode).

MMaakkiinngg aann iinntteerrnnaall ccaallll

To make an internal call:

Lift the handset and dial the number you want directly (or use a dialing feature,
e.g.: call - using your personal directory). The display will show the name of the
person you called, and the icon associated with the line key will indicate the
status of your call.

CCaalllliinngg tthhee aatttteennddaanntt

To call the attendant:
Lift the handset and dial 0.

Note: 0 is the default number code for the

""AAtttteennddaanntt ccaallll""

feature.

17

CC AA LL LL SS

CCoonnssuullttaattiioonn ccaallll

During a conversation with an internal or external party, you can call a second
person. This is sometimes known as a Consultation call.

To make a 2nd call:
(1) Select a free line key

(the first party is automatically put on hold (icon ).

(2) Dial the number for the second call directly, or call using a dialing feature

(e.g.: Call - using your personal directory or the system directory).

(3) You will be connected to the second party.
To cancel the second call and return to the first call:

Press the line key for the first call (on your multi-line terminal).

If you press the wrong button, simply hang up - the telephone will ring and you
will be returned to your first call.

CCaalllliinngg aann aassssoocciiaattee ((oorr ootthheerr kkeeyy iinnddiivviidduuaall))

Each terminal may have another station linked to it as an associate.
To call the associate line quickly:

Press the appropriate programmed key or dial the code for the

""AAssssoocciiaattee ccaallll""

feature.

18

AAnnsswweerriinngg aa ccaallll

When your terminal rings - your display screen shows the caller's name or number:
lift the handset (or press the flashing line key for Hands-free).

AAnnsswweerriinngg ccaallllss dduurriinngg aa ccoonnvveerrssaattiioonn

During a call, you can answer a second call. When a second person calls, you
hear a beep and see a flashing line key on your multi-line terminal. The new call
continues to ring and your display shows the caller's identity for several moments,
until you answer or the call is forwarded (in addition, during this period the caller
can activate Camp-on).

If you want to answer a second call:

Press the flashing line key on your multi-line terminal, and the first call will
automatically be placed on hold.

To determine the identity of waiting callers:

and the flashing line key.

to cancel.
To recover your first call:
Press the corresponding line key.

If you hang up without taking the second call, your telephone automatically rings
again.

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