Alcatel-Lucent PREMIUM REFLEXES Omnipcx Enterprise

Alcatel OmniPCX Enterprise

1

User GGuide

Premium REFLEXES

Alcatel OOmniPCXEnterprise

Your Premium REFLEXES terminal provides simple and quick access to all the
services and features offered by your Alcatel OmniPCX Enterprise system.

This user guide is designed to give you:

• a full description of your terminal

• an alphabetical index of available services and features

• a step-by step guide explaining how to use these services
and features, separated into three sections:

• YOUR

CALLS

•

EASE OOF UUSE

• IN YOUR

ABSENCE

Your

REFLEXES terminal and your Alcatel OmniPCX Enterprise system

provide you with everything you need from a telephone system.

Name: .............................................. Tel. No.: ................................

Fax No.: ............................................ Mobile No.: ................................

e-mail address: .................................. PWT No.: ................................

2

SSyymmbboollss uusseedd iinn tthhee ddooccuummeennttaattiioonn

The action

""PPrreessss""

is represented by:

Pre-programmed and user-programmable keys are represented by:

The standard or site-specific feature codes are listed in the

TTaabbllee ooff CCooddeess

brochure,
which should be consulted when the text indicates Enter the code for... or ...See
Table of Codes.

Programming the keys to customize your terminal is described in

PPeerrssoonnaalliizziinngg yyoouurr

tteerrmmiinnaall

. You will also find a list of the available programmable features in this section.

FEATURE Standard

Code

Site

Code

Last caller call back *69

3

SSyysstteemm iinnffoorrmmaattiioonn

SSttaattiioonn iinnffoorrmmaattiioonn

(1) Your terminal permits on-hook dialing; this means you can dial calls even before
you pick up the handset.

(2) Your terminal can be set up as a multi-line station (two or more line keys) or as a
single line station (integrated line service with no line keys). This user guide is designed
for multi-line station users. For information on single line service configurations, contact
your system vendor.

The availability of some of the features described in this guide depends upon your system
configuration. For more information regarding your system configuration, contact your
telephone system manager.

4

5

GGeettttiinngg ttoo kknnooww yyoouurr

RREEFFLLEEXXEESS

TTMM

PPrreemmiiuumm

TTEERRMMIINNAALL

i

6

DDiissppllaayy

Your terminal can display several pages of information. If there are multiple pages,
the ">>" symbol appears on the right side of the display. To move from page to page,
use the and keys.

When your terminal is idle

, the display gives you information on the state of the terminal
(e.g., that forwarding has been programmed), or the date and time if nothing has been
programmed.

During a call

, the display gives you information about your party or the

current conversation.

IInnssttaalllliinngg tthhee llaabbeell oonn tthhee tteerrmmiinnaall

A printed label is supplied with the terminal. Insert this
label under the key cover for each block of keys.

1

3

4

2

 Insert a flat blade into the slot (1 slot

for each block of keys).

 Raise the cover.
 Slide the printed label into position.
 Replace the cover.

TThhee ggrreeeenn LLEEDD
indicates that
messages have
been received.

7

SSttaattiioonn KKeeyyss aanndd IIccoonnss

Your multi-line terminal has 8

pre-programmed

station keys and 4 station keys

programmable

by you (the user) or your installation technician. These 12 keys are

used to:

 determine the status of a terminal,
 call an internal or external number directly,
 access a feature.

ISDN

LINE 1

LINE 2

STORE #

HOLD

TRANSFER

CALL LOG

CONFERENCE

FORWARD

Call icons

Feature icons

Programmable

keys

Line keys

Pre-programmed

keys

8

IIccoonnss::
Call and feature icons appear next to each key to indicate call or feature status. The
following icons are associated with the keys:

CCaallll iiccoonnss FFeeaattuurree iiccoonnss

Call being made (flashing). Feature active.

Call in progress. Feature requiring action.

Call on hold. Terminal or line busy (supervision).

Call on common hold.

PPrree--pprrooggrraammmmeedd kkeeyyss

are used to:
: access a line, or enter a feature code during a call
: temporarily store a number

: review the list of unanswered identified external calls
: forward calls to another terminal
: talk with two people at the same time (conference call)
: put a call on hold
: transfer a call to another terminal

TRANSFER

HOLD

CONFERENCE

FORWARD

CALL LOG

STORE #

LINE

9

AAuuddiioo kkeeyyss

FFiixxeedd kkeeyyss --

horizontal and vertical Fixed keys correspond to frequently used

features.

EEnndd

: to terminate a

call or programming.

END

Redial

MMeessssaaggee

: to access

mail services

RReeddiiaall::

to

automatically

redial the last

number dialed

LLiisstteenn

--

Station speaker (to share

conversation) or

OOKK

(to confirm) certain features

SSppeeaakkeerr

--

for

Hands-free

operation

To increase station

speaker handset

(receiver), or

ringer volume.

To reduce station

speaker handset

(receiver), or

ringer volume.

Listen

Speaker

10

AAllpphhaabbeettiicc kkeeyyppaadd

The keypad is used for the

""DDiiaall bbyy nnaammee""

feature.

MMuuttee::

to temporarily turn
off your station mic,
during your call

or
to leave your mic on
(hot) to answer internal
calls automatically ­without having to lift the
handset (

IInntteerrpphhoonnee

).

Menu

Mute

DDiirreeccttoorryy

: to access

your personal directory

MMeennuu

: to go into programming
mode, to display information on
your terminal, or to terminate
programming.

11

CC OO NN TT EE NN TT SS

YYOOUURR CCAALLLLSS::

Making an external call ................................................................................16

Making an internal call .................................................................................16

Calling the attendant ....................................................................................16

Consultation Call .........................................................................................17

Calling an associate (or other key individual) ...................................................17

Answering a call..........................................................................................18

Answering calls during a conversation ............................................................18

Transferring a call........................................................................................19

Putting a call on hold ...................................................................................19

If you forget or 'lose' a call on hold................................................................20

Switching between calls (Broker Calls).............................................................20

Picking calls ringing at other terminals.............................................................20

To pick up a call ringing at another terminal (in your call pickup group) .............20

To pick up a call ringing at another terminal (not in the pickup group) ................20

Calling - using your personal directory............................................................21

Calling - using a programmed key.................................................................21

Talking with two other people at the same time (Conference Call) .......................21

Casual Conference (up to six parties)............................................................ 22

Parking a call..............................................................................................23

Requesting a callback (from an idle or busy station)..........................................24

Camping on to an internal party who is busy ..................................................24

Answering a night service bell .......................................................................25

Entering a scheduled (Meet-me) conference......................................................25

12

Transferring a caller into the conference ..........................................................26

Moderated conference ..................................................................................26

Calling a number - using the system directory ..................................................27

Barge-in to an internal conversation................................................................27

Privacy/Protection against barge-in ................................................................28

Calling a party through the station speaker......................................................28

Hunt Groups................................................................................................29

Temporarily leaving your hunt group ..............................................................29

Putting a call on common hold.......................................................................29

Calling an internal party on a pager ..............................................................30

Dial-By-Name..............................................................................................30

Alcatel Multi-Line Appearance (MLA) Configuration ...........................................32

EEAASSEE OOFF UUSSEE

Personalizing your

Premium

terminal..........................................................36

Programming the free keys or the personal directory for your terminal.................36

List of the features available ..........................................................................37

Programming your personal code...................................................................38

Choosing a display language........................................................................38

Making or taking a call without lifting the handset (Hands-free) ..........................38

Switching on the station speaker during a call..................................................39

Adjusting station speaker volume during a call.................................................39

Adjusting handset volume during a call...........................................................40

Switching off the microphone (mute) ................................................................40

Calling the last number dialed (redial).............................................................40

Adjusting the ringer (melody and volume)........................................................40

13

Adjusting the display viewing angle................................................................41

Changing the associate number .....................................................................41

Identifying the terminal you are on..................................................................42

Setting an appointment reminder ....................................................................42

Do not disturb .............................................................................................44

Forwarding calls when you are busy..............................................................44

Saving a number, to call it later.....................................................................45

Hiding your identity ......................................................................................45

Hiding your caller's identity............................................................................46

Allocating calls to customer account codes.......................................................46

Determining the cost of your last external call...................................................46

Calling an external "private" number .............................................................46

Twin-set configuration ...................................................................................47

IINN YYOOUURR AABBSSEENNCCEE

Forwarding calls to another number (Forwarding - immediate) ...........................49

Overflowing calls to an associate number........................................................49

Forwarding on no answer.............................................................................50

Forwarding on busy or no answer .................................................................50

Forwarding your calls from a different terminal (Remote Forward) .......................51

Forwarding your calls from the terminal you are on (Follow me).........................51

Forwarding calls from any terminal within the company.....................................51

Forwarding calls to a recorded message (voice mail)........................................52

Canceling Forwarding .................................................................................52

To cancel forwarding from your own terminal..................................................52

To cancel forwarding from the internal terminal that is receiving your forwarding..52

14

To cancel forwarding from any other terminal within the company......................53

Selective forwarding .....................................................................................53

Checking messages ......................................................................................54

Accessing and Answering callback requests ....................................................54

Reviewing the list of internal calls....................................................................55

Checking recorded (voice mail) messages........................................................55

Locking your terminal....................................................................................55

Forwarding your calls to your personal pager .................................................56

Replying when your personal pager sounds.....................................................56

Calling back the last internal caller whose call went unanswered........................57

Consulting the list of external calls ..................................................................57

GLOSSARY .................................................................................................58

INDEX ........................................................................................................62

Care of equipment .......................................................................................64

Compliance.................................................................................................64

15

CC AA LL LL SS

YYYYOO

OOUUUURRRR

CCCCAA

AALLLLLLLLSSSS

16

MMaakkiinngg aann eexxtteerrnnaall ccaallll

To make an external call:

Dial 9 (or lift the handset and dial 9), then dial the number you wish to reach.
The display will show the number you dialed and the icon associated with the
line key will indicate the status of your call.

Note: 9 is the default number code for getting an outside line. You can determine the codes
for the

""AAtttteennddaanntt ccaallll""

and

""DDiirreecctt oouuttssiiddee lliinnee""

features by consulting the Menu key (Guide

Mode).

MMaakkiinngg aann iinntteerrnnaall ccaallll

To make an internal call:

Lift the handset and dial the number you want directly (or use a dialing feature,
e.g.: call - using your personal directory). The display will show the name of the
person you called, and the icon associated with the line key will indicate the
status of your call.

CCaalllliinngg tthhee aatttteennddaanntt

To call the attendant:
Lift the handset and dial 0.

Note: 0 is the default number code for the

""AAtttteennddaanntt ccaallll""

feature.

17

CC AA LL LL SS

CCoonnssuullttaattiioonn ccaallll

During a conversation with an internal or external party, you can call a second
person. This is sometimes known as a Consultation call.

To make a 2nd call:
(1) Select a free line key

(the first party is automatically put on hold (icon ).

(2) Dial the number for the second call directly, or call using a dialing feature

(e.g.: Call - using your personal directory or the system directory).

(3) You will be connected to the second party.
To cancel the second call and return to the first call:

Press the line key for the first call (on your multi-line terminal).

If you press the wrong button, simply hang up - the telephone will ring and you
will be returned to your first call.

CCaalllliinngg aann aassssoocciiaattee ((oorr ootthheerr kkeeyy iinnddiivviidduuaall))

Each terminal may have another station linked to it as an associate.
To call the associate line quickly:

Press the appropriate programmed key or dial the code for the

""AAssssoocciiaattee ccaallll""

feature.

18

AAnnsswweerriinngg aa ccaallll

When your terminal rings - your display screen shows the caller's name or number:
lift the handset (or press the flashing line key for Hands-free).

AAnnsswweerriinngg ccaallllss dduurriinngg aa ccoonnvveerrssaattiioonn

During a call, you can answer a second call. When a second person calls, you
hear a beep and see a flashing line key on your multi-line terminal. The new call
continues to ring and your display shows the caller's identity for several moments,
until you answer or the call is forwarded (in addition, during this period the caller
can activate Camp-on).

If you want to answer a second call:

Press the flashing line key on your multi-line terminal, and the first call will
automatically be placed on hold.

To determine the identity of waiting callers:

and the flashing line key.

to cancel.
To recover your first call:
Press the corresponding line key.

If you hang up without taking the second call, your telephone automatically rings
again.

Menu

Menu

19

CC AA LL LL SS

Note: You can prevent incoming calls from being camped-on your line. Dial the code for the
feature "

CCaammpp--oonn ccoonnttrrooll""

. While this feature is in effect, incoming external calls are directed

to the attendant (or other designated number). To cancel this feature, use the same code.

TTrraannssffeerrrriinngg aa ccaallll

If you are in the middle of a conversation, you may want to transfer your caller to
another terminal

To transfer a call:
(1) (to make a second, or consultation call), and when the second

party answers, advise that station user that you are transferring a call to them.

(2) to complete the transfer.

Notes : If you prefer, you can transfer the call without waiting to see if the other party
answers (even if their line is busy). It is usually not possible to transfer calls between two
outside lines - this depends upon your system configuration.

PPuuttttiinngg aa ccaallll oonn hhoolldd

If you are in conversation with an internal or external caller, you may want to put
your party on hold, and be able to retrieve the call later at the same terminal.

To put a call on hold:

(or press the line key relating to a new call).

To return to the first caller (on hold), press the line key for that call.

HOLD

TRANSFER

LINE

20

IIff yyoouu ffoorrggeett oorr lloossee aa ccaallll oonn hhoolldd::

If you should hang up while a caller is still on hold, the display and the associated
line key icon will flash, and your phone will ring. To recover the call - pick
up the handset, or press the appropriate line key.

SSwwiittcchhiinngg bbeettwweeeenn ccaallllss ((BBrrookkeerr CCaallllss))

If you are in conversation with one caller and have another caller on hold, you can
switch back and forth between them. This is sometimes known as a broker call.

To switch between calls:
Press the line keys relating to your call. The number for each party will be
displayed.

PPiicckkiinngg uupp ccaallllss rriinnggiinngg aatt ootthheerr tteerrmmiinnaallss

To pick up a call ringing at another terminal (in your call pickup group):

Press the corresponding programmed key, or
Enter the code for the

""GGrroouupp ccaallll ppiicckkuupp""

feature.

To pick up a call ringing at another terminal (not in the pickup group):

(1) Press the corresponding programmed key or enter the code for the

""DDiirreecctt

ccaallll ppiicckkuupp""

feature.

(2) Dial the number of the terminal which is ringing.

21

CC AA LL LL SS

CCaalllliinngg -- uussiinngg yyoouurr ppeerrssoonnaall ddiirreeccttoorryy

To call from your personal directory:
(1) to open your personal directory.

(2) Press the key on the keypad (1-9, *, 0, or #) that you programmed for the
number you wish to reach.

CCaalllliinngg -- uussiinngg aa pprrooggrraammmmeedd kkeeyy

Pre-programmed keys on your terminal may be re-assigned to dial internal or
external parties or to features.

To call - using a programmed key:
Lift the handset and/or press the programmed key of your choice. The call will be
made automatically and the display screen will show the number being called.

Note: Programming of keys for speed dialing depends upon your system configuration.

TTaallkkiinngg wwiitthh ttwwoo ootthheerr ppeeooppllee,, iinntteerrnnaall aanndd//oorr eexxtteerrnnaall,, aatt tthhee ssaammee ttiimmee
((ccoonnffeerreennccee ccaallll))

When you begin a call to a second person, the first is placed on hold.
If you want to talk to them both at the same time:

To cancel the conference and recover the first call, once more.
The second call will be terminated.

CONFERENCE

CONFERENCE

22

Note: In a typical terminal configuration, if you hang up during a conference, the other two
parties will remain connected (this may occur even if both are on outside calls).

CCaassuuaall CCoonnffeerreennccee ((uupp ttoo ssiixx ppaarrttiieess))

DDuurriinngg aa tthhrreeee--wwaayy ccoonnffeerreennccee

, the party that initiated the conference may add as

many as three more participants.

To add additional parties to a three-way call:

(1) Press: - the other participants remain connected, and may

continue talking while you are adding other parties.

(2) Dial the number of the party you want to bring into the conference.

(3) When the individual answers, press to include them in the

conference or to return to the conference without them.

Every time a new participant joins the conference, the participants hear an advisory

beep. The number of additional participants is indicated on the display of the

conference initiator's set.

During a conference call, you may also answer an incoming call or speak to a

party that was on hold. To do so, press and after connecting to the

party, press to include them in the conference or to

return to the conference without them.

END

CONFERENCE

CONFERENCE

END

CONFERENCE

CONFERENCE

23

CC AA LL LL SS

When the conference initiator hangs up, all parties are disconnected, ending the
casual conference.

PPaarrkkiinngg aa ccaallll

You can park an external call in order to retrieve the call at a different terminal.

To park a call:
(1) During the call, to start a 2nd call, then

enter the code for the

""PPaarrkk CCaallll//rreettrriieevvee""

feature.
(2) Per the voice guide, dial the station number of the terminal on which you want
to take the call - the call is automatically parked, and your caller hears a hold
signal.

Note: If you hang up without specifying a destination, the parked call remains at the original
station, and can be recovered using the Park Call/Retrieve feature in the normal fashion at
the original station (or at any other station within the system).

To recover your parked call at the destination station:
Enter the code for the

""PPaarrkk CCaallll//rreettrriieevvee""

feature,

To recover your parked call at any other station in the system

:

(1) Enter the code for the

""PPaarrkk CCaallll//rreettrriieevvee""

feature,

(2) Dial the extension number where the call was parked.

Note: If a call is parked for more than the predefined period of time, it is automatically sent
to the attendant or other designated number within the system.

LINE

RReeqquueessttiinngg aa ccaallllbbaacckk ((ffrroomm iiddllee oorr bbuussyy ssttaattiioonnss))

When you call an internal terminal and your party does not answer (line rings) or
is busy (indicated by the voice guide or busy tone and display), you can leave a
callback request.

To request a callback

:

(1) Enter the code for the "

CCaallllbbaacckk -- sseett rreeqquueesstt

" feature. Your display will show
that the callback feature is in effect.
(2) Replace the handset, and you will be called back when your party answers
your call me request (or automatically when the busy line is free).

To cancel the callback request: dial the number a second time, then hang up.

CCaammpp--oonn aann iinntteerrnnaall ppaarrttyy wwhhoo iiss bbuussyy

If you call an internal terminal and all its lines are busy, the voice guide (or a busy
tone) and the station display screen will inform you of this. When this occurs, you
have several options, including

CCaammpp--oonn

- which allows you to wait and have

your call ring through as soon as your party finishes their call.
To camp-on a busy internal line

:

Enter the code for the

""ccaammpp--oonn""

feature, and wait (do not hang up).

As soon as the line you are calling becomes available, your call rings the station.

24

25

CC AA LL LL SS

AAnnsswweerriinngg aa nniigghhtt sseerrvviiccee bbeellll

When the attendant is away, all internal or external calls to the attendant position
may be offered to extensions for answering.

To answer a night service bell

:

Dial the code for the

""NNiigghhtt sseerrvviiccee aannsswweerr""

feature, or

Press the programmed station key.

EEnntteerriinngg aa sscchheedduulleedd ((MMeeeett--mmee)) ccoonnffeerreennccee

At a predetermined time, you can join in a telephone conference of up to 29 people
(including yourself). The participants may be internal and external (depending
upon your system configuration). A confidential access code will be provided to
you in advance by the individual arranging the conference. The number of digits
required in the meeting code (default: four digits) is determined by your telephone
system manager.

To enter a programmed conference call:
(1) Enter the code for the

""MMeeeett--mmee ccoonnffeerreennccee""

feature (*).
(2) Dial the confidential access code
(3) If you are the first to join the conference, you will hear a waiting tone.

If not, you will join the conference and the display screen will show you
how many people are taking part.
If there is no more room in the conference, you will hear the busy tone.

You can leave the conference at any time by hanging up.

26

TTrraannssffeerrrriinngg aa ccaalllleerr iinnttoo tthhee ccoonnffeerreennccee

External callers wishing to join the conference must be transferred into it, by an
internal station. You can introduce an external caller into the conference by using
the call transfer feature.

To transfer a caller into a conference (while on the line with your party):
(1) Start a 2nd call to enter the code for the

""MMeeeett--mmee ccoonnffeerreennccee""

feature (*).

(2) Then dial the confidential code for the conference.

Your caller will automatically be put on hold.

(3) and for the corresponding call,

to complete the transfer of your party into the conference.

(*) in the case of a conference over a network, dial the number of the node on
which the conference is being held before entering the confidential access code.

MMooddeerraatteedd ccoonnffeerreennccee

Depending on the configuration of your system, this feature allows up to 29
participants to join a conference, in one of the following ways:

 Automatic entry,
 Broadcast of a spoken or pre-recorded invitation message over the parties'

station speakers (announcement).

LINE

TRANSFER

27

CC AA LL LL SS

This type of conference must be established by a single user, the conference
moderator, who is the only person who can invite the participants to join the
conference. The conference moderator calls the participants by using predefined
lists.

For further information on this feature, contact your system administrator.

CCaalllliinngg aa nnuummbbeerr -- uussiinngg tthhee ssyysstteemm ddiirreeccttoorryy

Your terminal has access to a system Speed dialing directory of internal or
external numbers.

To call a number using the system list:
Dial the short code assigned to the number.

BBaarrggee--iinn ttoo aann iinntteerrnnaall ccoonnvveerrssaattiioonn

If you call an internal number and find it busy, you may be able to barge-in to the
conversation. You can only do this if you have authorization

and

if that terminal has

not set

PPrriivvaaccyy//PPrrootteeccttiioonn aaggaaiinnsstt bbaarrggee--iinn

".

To barge-in to a call:
(1) Dial the code for the

""BBaarrggee--iinn""

feature.
(2) Your entry into the conversation is indicated to the parties by a signal (and on
equipped stations, by the display).

28

PPrriivvaaccyy//PPrrootteeccttiioonn aaggaaiinnsstt BBaarrggee--iinn

To set protection against barge-in (prior to your call):
Dial the code for the "Privacy/Protection against barge-in" feature, then dial

your call. This protection is only in effect until you hang up.

CCaalllliinngg aa ppaarrttyy tthhrroouugghh tthhee ssttaattiioonn ssppeeaakkeerr

If your internal party does not answer, you may (if you have the authority to do so)
enable his or her phone by remote control, and announce yourself through the
station speaker.

To call through a partys station speaker:
(1) Dial the code for the

""CCaallll aannnnoouunncceemmeenntt""

feature.

This connects you directly to that stations speaker.
(2) Announce yourself to your party
(3) To speak with you, your party can lift the handset or use hands-free.

29

CC AA LL LL SS

HHuunntt ggrroouuppss

Your terminal may be a member of a hunt group. Hunt groups allow incoming
calls to be answered by the next available terminal in the hunt group sequence.

Note: You can always contact a specific terminal within the group directly by dialing its
individual number.

TTeemmppoorraarriillyy lleeaavviinngg yyoouurr hhuunntt ggrroouupp

To temporarily leave your hunt group:
Enter the code for the

""SSttaattiioonn ggrroouupp -- eexxiitt""

feature

Note: You will continue receiving all calls dialed directly to your extension. To return to the
group, press the appropriate programmed key or dial the code for the

""SSttaattiioonn ggrroouupp -- eennttrryy""

feature.

PPuuttttiinngg aa ccaallll oonn CCoommmmoonn HHoolldd

If you are a member of a group, and you are in conversation with a caller (internal
or external party), you can put the call on common hold, allowing you (or any
member of the group) to retrieve the call by pressing the Common hold key (to
do this you must have a key programmed with the

""CCoommmmoonn hhoolldd""

feature).

To use Common Hold:
(1) Press the key programmed: Common Hold (icon will light up solid).
(2) Press this key again to retrieve the call.

30

Common Hold is indicated to all other members of the group who have a common
hold facility by the flashing icon and any one of them can then pick up this
call by using their common hold key.

CCaalllliinngg aann iinntteerrnnaall ppaarrttyy oonn aa ppaaggeerr

If your party doesnt answer and you know the person has a beeper (radio
pager), you can page this person, to inform them of your call.

Enter the

""PPaaggiinngg rreeqquueesstt""

feature code (see Table of Codes).

You can also inform this person of your call, directly on their beeper, by entering
the

""DDiirreecctt ppaaggiinngg ccaallll""

feature code (see Table of Codes) followed by your partys

pager number.

Your party can reply from any terminal in the company.

Option note: integration of a paging solution and a paging access arrangement depends
upon the configuration of your system.

DDiiaall--BByy--NNaammee

To call your party by name instead of by number:
(1)

SSeeaarrcchh::

Enter the partys name (or the first few letters of the name) on the
keypad and press to run the search.
(a) If the name entry has no spaces, the search is automatic - based on Name.

31

CC AA LL LL SS

(b) If the name entry has one space (i.e. two words), you are offered two search
options: Name (last name) or Name&F (last name & first name)

for last name search, or

for last name/first name search.
(c) If the name entered contains two spaces (i.e. three words), the search is
automatic - based on Name&F.

(2)

RReevviieeww rreessuullttss

: When the search is complete, search results are displayed:
(a) If the search is unsuccessful, the display suggests that the criteria be modified
using key
(b) On successful searches, the system offers the first name found and indicates
the number of matching records: Smith John 01/05

(i) Press or to scroll through the names found
(ii) Press or + to display the number for the name offered.

(3) When the required name is displayed, press to call the number.

Note: During entry, press (Backspace) to correct errors
This process can be interrupted, at any time, by

END

Ctrl

SPCE

2

1

32

AAllccaatteell MMuullttii--LLiinnee AAppppeeaarraannccee ((MMLLAA)) CCoonnffiigguurraattiioonn

Alcatel MLA offers a squared type of configuration that allows a number of MLA
lines to appear at several terminals. Alcatel MLA provides the following features to
all terminals which are members of the MLA group:

 simultaneous indication of an incoming call on an MLA line
 answer the incoming call
 place the call on Group Hold
 retrieve a call on Group Hold
 continuous status (supervision) of each MLA line via the line key icons

Incoming call
A call to the group number is directed to a free MLA line and the status of this call
is immediately visible on all group terminals (icon: ). Either immediately, or
after a designated delay, the call rings and call information (caller name, calling
number, or trunk) is displayed at each group terminal.

To answer the call, press the corresponding key or pick up the handset. At the
answering terminal, the icon changes to: . At the other group terminals, the icon
n indicates that the corresponding line is now in use, and unavailable to other
group members.

Calling using an MLA line
To place a call using an MLA line, press the key corresponding to a free line, and
dial using any available dialing feature (keypad, speed dialing, etc.). Calls made
using an MLA key reflect the directory number of your own terminal.

33

CC AA LL LL SS

Group (Supervised) Hold - via MLA Key
To put a call on

GGrroouupp HHoolldd

, press the key corresponding to the MLA line (icon
changes to: ). This call can be retrieved at any one of the group terminals by
pressing the corresponding MLA line key (icon: ).

Private Hold
You can place an MLA line on hold in such a way that no other group terminal can
retrieve the call. This feature is named

PPrriivvaattee HHoolldd

(icon: ).

To use Private Hold, on your terminal during the call. Your party is
placed on hold on the corresponding MLA key, but at other group terminals, the
icon n indicates that the line is busy. To retrieve your party, press the
corresponding MLA line key on your terminal.

Transferring calls

Between group members
In the course of a conversation, to transfer your party to another member of the
group, place the call on group hold and then advise the group member via
appropriate means (direct voice or station call) to pick up the MLA line.

To a user who is not a member of the group
Call the intended station, and then use the terminal soft key or pre-programmed
key to transfer the call. After transfer, the MLA line on which the call was initially
received becomes free (icon: o).

HOLD

34

Consultation Call
If you are on a call on an MLA line, you can make a consultation call. To make a
consultation call, press an available line key and proceed as when in a non-MLA
configuration.

The first caller is automatically placed on Private Hold (icon: ).
On the group terminals, the icon n indicates that the line corresponding to this MLA

key is busy, and that other group terminals cannot retrieve the first party.

Incoming non-MLA calls
If your individual station number is called, this non-MLA call will appear only at
your terminal. The incoming call information (caller name, calling number, or trunk)
is displayed on your terminal.

35

EE AA SS EE

OO FF

UU SS EE

EEEEAA

AASSSSEEEE

OO

OOFFFF

UUUUSSSSEE

EE

36

PPeerrssoonnaalliizziinngg yyoouurr

PPrreemmiiuumm

tteerrmmiinnaall

To help you when making everyday calls, you can preselect certain features, create
a personal directory, and program the free keys.

To customize your phone:

(1) to enter Guide Mode, then

.

The display screen shows you two of the three menu choices; press:

 : to enter Access Mode (to check the codes for the

""AAtttteennddaanntt ccaallll""

and

""DDiirreecctt oouuttssiiddee lliinnee""

features).

 : to enter Programming Mode (to program the free keys or the directory).

If you want access to the third feature, then, press

 : to display the terminal name, then for the number.

PPrrooggrraammmmiinngg tthhee ffrreeee kkeeyyss oorr tthhee ppeerrssoonnaall ddiirreeccttoorryy ffoorr yyoouurr tteerrmmiinnaall

To program your terminal: go into Guide Mode:

then:

(1) to display first two menu choices,
(2) to enter Programming Mode
(3) to display programming mode options:

-- to program a free key.

1

2

Menu

3

2

1

Menu

37

EE AA SS EE

OO FF

UU SS EE

 Select a feature or dial a number or a feature code, then
 Select the key you want to program, and

oorr

- to program your personal directory or speed dialing list.

 Dial the internal or external number you want to store (

For external numbers,

remember to include 9, the code for the

DDiirreecctt OOuuttssiiddee LLiinnee

feature).

 then
 Select a key on the keypad (1-9, *, 0, or #) to assign, and

LLiisstt ooff tthhee ffeeaattuurreess aavvaaiillaabbllee

 Broker call
 3-party conference
 Barge-in
 Callback - set request
 Camp-on
 Call announcement
 Consultation call
 Paging
 Account code
 DTMF dialing
 Leave voice message
 Camp-on control

END

Listen

OK

2

END

Listen

OK

38

PPrrooggrraammmmiinngg yyoouurr ppeerrssoonnaall ccooddee

To choose or change your personal code:
(1) Dial the appropriate feature code for 

PPaasssswwoorrdd -- cchhaannggee
(2) Dial your (default) or existing personal code
(3) Dial the new code, then dial your new code again to confirm it. Each digit of

the code is indicated by an asterisk (****).

(4)

Note: The default personal code for your terminal is 0000.

CChhoooossiinngg aa ddiissppllaayy llaanngguuaaggee

To select a display language:
(1) Dial the "Language" feature code:

Press to scroll through the languages available on your system.

(For example, American English, French, Spanish, German, etc.).
(2) Press the related numeric key to choose a language
(3) To confirm your choice ; then to complete.

END

Listen

OK

END

39

EE AA SS EE

OO FF

UU SS EE

MMaakkiinngg oorr ttaakkiinngg aa ccaallll wwiitthhoouutt lliiffttiinngg tthhee hhaannddsseett ((HHaannddss--ffrreeee))

Your terminal permits on-hook dialing; this means you can dial calls even before
you pick up the handset.

To use Hands-free:
To make a call in Hands-free mode: dial a number - you are automatically put
into hands-free operation.

To answer a call in hands-free mode:

During your conversation, speak straight towards the front of the telephone. If you
like, you can lift the handset and continue without interruption. To switch back into
hands-free mode: and hang up the handset.

SSwwiittcchhiinngg oonn tthhee ssttaattiioonn ssppeeaakkeerr dduurriinngg aa ccaallll

To allow others in the room to hear the party you are speaking with, activate the
station speaker: (volume level will be displayed for a few seconds).

To switch the station speaker off: again.

AAddjjuussttiinngg ssttaattiioonn ssppeeaakkeerr vvoolluummee dduurriinngg aa ccaallll::

To adjust the station speaker volume during a call:
(1)

to activate the station speaker.

Listen

OK

Listen

OK

Listen

OK

Speaker

Speaker

40

(2) or to adjust the volume (7 volume levels).
The station speaker volume level is indicated on the screen for a few seconds.

AAddjjuussttiinngg hhaannddsseett vvoolluummee dduurriinngg aa ccaallll::

or to adjust the volume (7 volume levels)

The handset volume level is indicated on the screen for a few seconds.

SSwwiittcchhiinngg ooffff tthhee mmiiccrroopphhoonnee ((mmuuttee))

You can turn off the microphone during a conversation, whether you are in handset
or hands free operation: - You will be able to hear the caller, but
he cannot hear you, and the corresponding LED will flash.

To continue the conversation in normal use:

CCaalllliinngg tthhee llaasstt nnuummbbeerr ddiiaalleedd ((rreeddiiaall))

To call the last number dialed:


then lift the handset

or



Lift the handset, then

The number will be dialed automatically and be displayed on the screen.

REDIAL

REDIAL

Mute

Mute

41

EE AA SS EE

OO FF

UU SS EE

AAddjjuussttiinngg tthhee rriinnggeerr -- MMeellooddyy aanndd VVoolluummee

You can choose the melody your terminal plays (from among16 options) and the
ringer volume level.

To adjust the ringer (terminal in idle mode):

(1) to play your current melody.

(2) again, to scroll through the melodies.
(3) To adjust the volume level: or

(4) to confirm your choice.

AAddjjuussttiinngg tthhee ddiissppllaayy vviieewwiinngg aannggllee

To adjust the display visibility:

(1) Dial the code for the

""DDiissppllaayy aaddjjuussttmmeenntt""

feature

(2) To select the level: or

The visibility will change with each keystroke.

(3) to confirm.

CChhaannggiinngg tthhee aassssoocciiaattee nnuummbbeerr

The associate number (a number linked to your extension) can be another extension,
a voice message service number, or a pager number.

END

END

ListenOKListen

OK

42

To change the associate number:
(1) Dial the code for the

""AAssssoocciiaattee nnuummbbeerr -- cchhaannggee""

feature.
(2) Following the voice guide instructions: dial your personal code.
(3) Enter the associate number.

To cancel this number:
(1) Dial the code for the

""AAssssoocciiaattee nnuummbbeerr -- cchhaannggee""

feature.
(2) Dial your own personal code.
(3) Enter

your own

extension number.

IIddeennttiiffyyiinngg tthhee tteerrmmiinnaall::

(1) , then , then

to display the name for your terminal.

(2) to display your terminal number.
(3)

.

SSeettttiinngg aann aappppooiinnttmmeenntt rreemmiinnddeerr

AAppppooiinnttmmeenntt rreemmiinnddeerr
To program either a wakeup call or an appointment reminder:

(1) Dial the code for the

""WWaakkeeuupp//aappppooiinnttmmeenntt rreemmiinnddeerr""

feature

(2) Enter the time of the reminder: two digits for the hour, two digits for the minutes

END

3

Menu

43

EE AA SS EE

OO FF

UU SS EE

(i.e., in 24-hour format - 1:30 PM is entered as 1330.

(3) Enter the number of the terminal to be called, or

If this is your own terminal, enter nothing further.

(4)
At the selected time, your telephone will ring and the display will indicate that it

is an appointment or reminder call. To confirm the reminder - lift the handset and
replace it.

Notes: to cancel the appointment call, follow the same procedure as when you set it up,
using either a programmed key or the code for the

""CCaanncceell wwaakkeeuupp//aappppooiinnttmmeenntt rreemmiinnddeerr""

feature.

MMuullttiippllee aappppooiinnttmmeenntt rreemmiinnddeerr ((ffrroomm ttwwoo ((22)) ttoo ffoouurr ((44)) aappppooiinnttmmeennttss))

To program multiple appointment reminder calls (up to four):

(1) Press the corresponding programmable key or dial the code for the

""AAppppooiinnttmmeenntt rreemmiinnddeerr""

feature.

(2) Follow the instructions given by the voice guide.

To change or cancel one or more appointment reminders

, follow the same

procedure.

Notes: If you do not respond the first time, the system will call you again. After the second
attempt the call will be abandoned.

If your terminal is being forwarded to another, the reminder call will not follow the forwarding.

END

44

DDoo nnoott ddiissttuurrbb

You can make your terminal temporarily inaccessible to all incoming calls (except
from the attendant) by doing the following:

To put your terminal in Do-Not-Disturb mode:
(1) Enter the code for the

""DDoo nnoott ddiissttuurrbb""

feature.

(2) When prompted, enter your password.
(3) . Your display will indicate: "

DDoo nnoott ddiissttuurrbb..

"

To cancel this feature, enter the code for

""DDoo nnoott ddiissttuurrbb""

again.

FFoorrwwaarrddiinngg ccaallllss wwhheenn yyoouu aarree bbuussyy

To set immediate forwarding of your calls:
(1) Dial the code for the

""FFoorrwwaarrdd oonn bbuussyy -- IImmmmeeddiiaattee""

feature.

(2) Following the voice guide, enter the number where the calls are to be forwarded

- the display will indicate that your entry has been accepted.

(3) to confirm - the display will indicate that forwarding is in effect.

END

END

45

EE AA SS EE

OO FF

UU SS EE

SSaavviinngg aa nnuummbbeerr,, ttoo ccaallll iitt llaatteerr

If your party (internal or external) does not reply, you can store the number.
To store a number

(before you hang up):

(1) - the number you dialed will be saved.
(2) to ring it again later.

This number will remain in memory until it is used or replaced by another.

HHiiddiinngg yyoouurr iiddeennttiittyy

When you call an outside line that also subscribes to ISDN, your number is
automatically transmitted. If available in your system, you may choose to hide your
identity prior to making a call. (To use this feature, you need to have previously
programmed a key with the code

""SSeeccrreett iiddeennttiittyy"")::
To hide your identity on your next call:
(1) Lift the handset.

(2) Press the programmed key.
(3) Hang up.
To cancel this confidential status, follow the same procedure.

Note: Availability of this feature depends upon your system configuration.

STORE #

STORE #

46

HHiiddiinngg yyoouurr ccaalllleerr''ss iiddeennttiittyy

Whether your phone is in use or idle, you can hide the identity of your party. (To
do this, you need to have previously programmed a key with the code

""IIddeennttiittyy

ddiissppllaayy""

). To activate (or to cancel) this feature, press the programmed key.

AAllllooccaattiinngg ccaallllss ttoo ccuussttoommeerr aaccccoouunntt ccooddeess

To charge outside calls to customer account numbers:
(1) Lift the handset and dial the code for the

""BBuussiinneessss aaccccoouunntt ccooddee pprreeffiixx""

feature.
(2) Enter the appropriate account number.
(3) Dial 9 and the external telephone number you are dialing.

DDeetteerrmmiinniinngg tthhee ccoosstt ooff yyoouurr llaasstt eexxtteerrnnaall ccaallll

To see the cost for your last external call:
Enter the code for the

""CChhaarrggeebbaacckk//aaccccoouunntt rreeaaddiinngg""

feature.

The display will indicate time and cost information regarding your last outside call
and the current cost total (depending upon your system configuration).

CCaalllliinngg aann eexxtteerrnnaall ""pprriivvaattee"" nnuummbbeerr

Even though personal (i.e. private) use of the phone may be restricted, you can
make "private" calls by identifying them prior to making an external call.

To call an external private number:
(1) Lift the handset and enter the code for the

""PPrriivvaattee ccaallll""

feature.

47

EE AA SS EE

OO FF

UU SS EE

(2) Enter your PIN code then enter your password.
(3) Dial the external number.
Private calls will be charged separately.

Note: Private calls cannot be transferred to a different terminal.

TTwwiinn--sseett ccoonnffiigguurraattiioonn

This configuration allows two terminals to operate under a single number. Your desk
terminal is typically the main terminal, while another (usually a PWT terminal), is the
secondary. Each telephone has its own system station number, but the twin-set
number is that of the main terminal.

In the twin-set configuration, a call to the twin-set number rings at both terminals
simultaneously. When either terminal takes the call, the other stops ringing. When
all the lines of the main terminal are busy, the secondary terminal does not ring.
The secondary terminal can always be called at its own number, bypassing the
twin-set feature.

Most features are shared by the two terminals (e.g. call forwarding, appointment
reminder, messages, etc.), but other features remain specific to each terminal (e.g.
personal directory, automatic callback, out of service, terminal locking, etc.).

Note: when the twin-set configuration is created, all the programmed features (call
forwarding, call-backs, messages, etc.) are canceled on both terminals.

For further information on this configuration, contact your system administrator.

48

IIIINN

NN

YYYY

OO

OOUUUURRRR

AA

AABBBBSSSSEEEE

NN

NNCCCCEEEE

49

AA BB SS EE NN CC EE

FFoorrwwaarrddiinngg ccaallllss ttoo aannootthheerr nnuummbbeerr ((FFoorrwwaarrddiinngg -- iimmmmeeddiiaattee))

You may forward your calls to another internal terminal or (if allowed in your
system) to an external number.

To forward your calls:
(1) or

Enter the

""FFoorrwwaarrddiinngg -- iimmmmeeddiiaattee""

feature code (see Table of Codes).

(2) Dial the number of the telephone receiving the forwarded calls.

The display shows that the forward has been accepted (

PPrrooggrraammmmiinngg OOKK

).

(3) Press or wait two seconds to return your set to normal mode.

The display will show that calls are being forwarded and to what number.

Note: While in call forwarding mode, you can continue to make outgoing calls, but only the
forwarded number can contact you.

OOvveerrfflloowwiinngg ccaallllss ttoo aann aassssoocciiaattee nnuummbbeerr

If you have already defined an associate number (see

""CChhaannggiinngg tthhee aassssoocciiaattee

nnuummbbeerr""

), you can forward your calls to this (extension, voice mail, or other)
number. You can forward calls to your associate to reflect any one of the available
conditions.

To forward calls to an associate number:
(1) Enter the appropriate feature code (see

TTaabbllee ooff CCooddeess

)
 Forward if you do not answer within a specified time (Overflow on no answer),
 Immediate forwarding when your station is busy (Overflow on busy - immediate),

END

FORWARD

50

 Forward if you do not answer or forward immediately if your station is busy

(Overflow on no answer

and

overflow on busy - immediate).

(2) to confirm.

FFoorrwwaarrddiinngg oonn nnoo aannsswweerr

To forward your calls to another number (when you are away from your desk):
(1) Dial the code for the

""FFoorrwwaarrdd oonn nnoo aannsswweerr""

feature.

(2) Following the prompts, dial the number to which calls are to be forwarded.

The display will confirm that forwarding has been programmed.

(3) to confirm.

The station display will show that forwarding on no answer is in effect.

Calls are forwarded after a period of time, when your terminal does not answer

Note: If your system permits, you may be able to forward calls to an outside number.

FFoorrwwaarrddiinngg oonn bbuussyy

oorr

nnoo aannsswweerr

To forward calls to another number (when your line is busy or you are away):

(1) Dial the code for the

""FFoorrwwaarrdd oonn bbuussyy oorr nnoo aannsswweerr""

feature.

(2) Following the prompts, dial the number to which calls are to be forwarded.

The display will confirm that forwarding has been programmed.

(3) to confirm.

The display will show that forwarding on busy or no answer is in effect.

Note: If your system permits, you may be able to forward calls to an outside number.

END

END

END

51

AA BB SS EE NN CC EE

FFoorrwwaarrddiinngg yyoouurr ccaallllss ffrroomm aa ddiiffffeerreenntt tteerrmmiinnaall ((RReemmoottee FFoorrwwaarrdd))

The forwarding feature allows you to have your calls answered at other terminals
or by voice mail system, and depends upon your system configuration. Your station
display and the voice guide indicate if calls are being forwarded.

FFoorrwwaarrddiinngg yyoouurr ccaallllss ffrroomm tthhee tteerrmmiinnaall yyoouu aarree oonn ((FFoollllooww mmee))

If you are temporarily in another room, you may want your calls to be forwarded
to you at that location.
To set follow-me type forwarding (from the terminal receiving the transfer):
(1) Enter the

""FFoorrwwaarrddiinngg ((RReemmoottee))""

feature code (see

TTaabbllee ooff CCooddeess

).

(2) Per the voice guide, enter your own terminal number.
(3) Hang up or .

FFoorrwwaarrddiinngg ccaallllss ffrroomm aannyy tteerrmmiinnaall wwiitthhiinn tthhee ccoommppaannyy

If you wish to forward calls from one terminal to another terminal, you can activate
the feature from the destination terminal (or from a third terminal):
To set remote forwarding (from any terminal to any terminal ­if feature has been enabled in your configuration):
(1) Enter the

""FFoorrwwaarrddiinngg ((RReemmoottee))""

feature code (see

TTaabbllee ooff CCooddeess

).
(2) Per the prompts, dial the number receiving the transferred calls (destination).
(3) Enter the terminal number to be forwarded (your own or a third partys).

(4) Hang up or

.

Note: Operation of this feature depends upon your system configuration.

Station display and the voice guide indicate if calls are being forwarded.

END

END

52

FFoorrwwaarrddiinngg ccaallllss ttoo aa rreeccoorrddeedd mmeessssaaggee ((vvooiiccee mmaaiill))

To forward calls to voice mail:
(1) Dial the code for the type of forwarding that you need.
(2) Dial the number of your company's voice mail system.

(3) Hang up or

.

CCaanncceelliinngg ffoorrwwaarrddiinngg

Note: Whenever you program new forwarding, previous forwards are canceled.

To cancel forwarding (from your own terminal):
(1) Dial the code for the

""FFoorrwwaarrddiinngg ((RReemmoottee)) -- ccaanncceell""

feature.

Your display will confirm that forwarding is canceled.

(2) Hang up or

.

Your terminal becomes available to incoming calls again.

To cancel forwarding (from the internal terminal that is receiving your forwarding):
(1) Dial the code for the

""FFoorrwwaarrddiinngg ((RReemmoottee)) -- ccaanncceell""

feature.
(2) Then dial the number of the terminal that was being forwarded (yours).
(3) Hang up or

.

END

END

END

53

AA BB SS EE NN CC EE

To cancel forwarding (from any other terminal within the company):
(1) Dial the code for the

""FFoorrwwaarrddiinngg ((RReemmoottee)) -- ccaanncceell""

feature.
(2) Then dial the number of the terminal that was being forwarded.
(3) Hang up or

.

SSeelleeccttiivvee ffoorrwwaarrddiinngg

In multi-line mode, you can have a primary number and one or more secondary
numbers. Calls to your main number and to your secondary numbers can be
forwarded to different terminals:

To arrange Selective forwarding:
(1) (to select your principal line), or

(to select your secondary line), or

dial the code for the corresponding feature.
(2) Select the type of forwarding required.
(3) Dial the number to receive the forwarded calls.
(4) Hang up or

.

To cancel this forwarding: or , and enter the code for


FFoorrwwaarrddiinngg -- ccaanncceell

.

SelSLi

SelPli

END

SelSLi

SelPli

END

54

CChheecckkiinngg mmeessssaaggeess

When and the green LED are flashing, you have messages waiting.

to display the total quantity of messages left for you.

AAcccceessssiinngg aanndd AAnnsswweerriinngg ccaallllbbaacckk rreeqquueessttss

To answer callback requests:

(1) to display the total quantity of requests left for you

(2) to see the number of these 

ccaallll--mmee

 messages

(Display: XX Msg Callbk)

(3) to display the first person to be called back

(4) again, to call this party back, or

to go to the next call, or
to return to the previous message:

Note: The call me back request is deleted when you call the number back, even if there is no

answer. The request is also deleted when you go to the next request or when you press

to stop accessing these requests.

END

Listen

OK

Listen

OK

Listen

OK

55

AA BB SS EE NN CC EE

RReevviieewwiinngg tthhee lliisstt ooff iinntteerrnnaall ccaallllss

When you are away, (up to 10) internal calls to your station will be listed. The

icon indicates if there are messages for you (or calls on the list).
To review the list of internal calls:
(1) to check the list of internal calls
(2) to see the number of calls received (Display XX Msg NO ANS)
(3) to display the first callers number.

(4) to call this party back, or

to go on to the next message

Note: If your callback is not answered, the call stays on the list. The message is deleted if
you: dont call the number back, go to the next message , or press to quit.

CChheecckkiinngg rreeccoorrddeedd ((vvooiiccee mmaaiill)) mmeessssaaggeess::

and to see the total number of recorded messages, then

and follow the voice guide instructions.

LLoocckkiinngg yyoouurr tteerrmmiinnaall

This feature prevents any calls from being made at your terminal, and any changes
from being made to its programming.

Listen

OK

Listen

OK

END

Listen

OK

Listen

OK

Listen

OK

56

To lock your terminal:
Enter the

""LLoocckk""

feature code.

To unlock your terminal: follow the same procedure, then enter your password.

FFoorrwwaarrddiinngg yyoouurr ccaallllss ttoo yyoouurr ppeerrssoonnaall ppaaggeerr

This enables people to page you if you are within range of your internal paging
system.

To forward calls to your pager

:
(1) Enter the desired forwarding feature code (see Table of Codes).
(2) Enter the number of your portable beeper.

Option note: integration of a paging solution and a paging access arrangement depend
upon the configuration of your system.

RReeppllyyiinngg wwhheenn yyoouurr ppeerrssoonnaall ppaaggeerr ssoouunnddss

If you receive a page and are still in the building, you can reply to it from any
company phone.

To reply to a page on your beeper

:

(1) Dial the code for the

""PPaaggiinngg rreeppllyy""

feature.

(2) Dial your own terminal number - you will be put through to the person who

paged you.

Option note: integration of a paging solution and a paging access arrangement depend
upon the configuration of your system.

57

AA BB SS EE NN CC EE

CCaalllliinngg bbaacckk tthhee llaasstt iinntteerrnnaall ccaalllleerr wwhhoossee ccaallll wweenntt uunnaannsswweerreedd

You can call back the last internal caller (whose call you missed), even without
knowing who it was.

To call back the last caller that you missed:
(1) Dial the code for the

""LLaasstt ccaalllleerr ccaallll bbaacckk""

feature.

The last caller's identity will be displayed.

(2) Wait a few moments for the system to dial the last caller, or

press the programmed key to dial immediately

RReevviieewwiinngg tthhee lloogg ooff eexxtteerrnnaall ccaallllss

When you are away, identified calls (up to 16) received from outside lines will be
logged. The icon indicates if there are calls on the log.

To review the log of external calls:
(1) - The display will show the number(s) that called you.

(2) to scroll through the calls to review the list.
(2) to call the number displayed.
... See also

RReevviieewwiinngg tthhee lliisstt ooff iinntteerrnnaall ccaallllss

Listen

OK

CALL LOG

CALL LOG

58

GGLLOOSSSSAARRYY

BBAARRGGEE--IINN
Feature that enables a station to intrude into a conversation already in progress between two other
parties (at least one of whom is internal).

BBRROOKKEERR CCAALLLL
Feature which allows you to conduct two conversations at the same time, switching from one to
the other, as needed.

CCAALLLL PPIICCKKUUPP
Feature which allows you to pick up a call coming into a different terminal within the same call
pickup group.

CCOONNFFEERREENNCCEE CCAALLLL
Feature which allows you to speak with two parties at the same time.

DDTTMMFF DDIIAALLIINNGG
Acronym for: Dual Tone Multi-Frequency dialing. DTMF (Tone) dialing transmits audible codes
over the telephone line, allowing the caller to operate equipment or systems (e.g., bank,
automated attendant, remote-operated answering machine, etc.) by telephone.

HHOOLLDD
Feature which allows you to have a party wait while you perform a second operation, and then
return to the call at the same station.

59

HHUUNNTT GGRROOUUPP
Set of terminals configured so that incoming calls can be answered by the next available terminal
in the hunt group sequence. A hunt group may be assigned a specific number in the directory or
phone book.

IINNTTEERRPPHHOONNEE MMOODDEE
Activated by pressing the MUTE key, Interphone mode allows you to answer incoming internal
calls immediately, without having to lift the handset.

IISSDDNN
Integrated Services Digital Network.

LLEEDD
Acronym for: Light Emitting Diode

LLIINNEE KKEEYY
Key (button) which provides access to a station line.

MMAANNAAGGEERR//AASSSSIISSTTAANNTT
The range of enhanced services such as screening, forwarding, etc., available between a station
used by a manager and assistant, etc.

MMUULLTTII--LLIINNEE TTEERRMMIINNAALL
A telephone terminal which has two or more line keys.

NNIIGGHHTT SSEERRVVIICCEE
Feature used after hours or when the attendant is away, which allows incoming calls to be
answered from any terminal.

60

PPAARRKKIINNGG
Feature which allows a call to be placed on a specific type of hold, and to be retrieved on another
terminal in the system.

PPEERRSSOONNAALL CCOODDEE ((PPAASSSSWWOORRDD))
Code which acts as a password to control access to programming features and for locking your
terminal. (default: 0000).

PPEERRSSOONNAALL DDIIRREECCTTOORRYY
Directory containing the Speed Dialing telephone numbers for a specific terminal.

PPIICCKKUUPP GGRROOUUPP
Set of terminals configured to allow group members to pick up call coming into a different terminal
within the group, at their own station.

SSCCHHEEDDUULLEEDD CCOONNFFEERREENNCCEE
Telephone conference consisting of as many as 29 (internal and external) parties, held at a pre­arranged time, with controlled access via a multi-digit code.

SSCCRREEEENNIINNGG
Feature available to a manager/assistant pair, allowing calls to the manager to be intercepted
by one or more assistants.

SSIINNGGLLEE--LLIINNEE TTEERRMMIINNAALL
Telephone which has one only line available (no line keys).

SSYYSSTTEEMM DDIIRREECCTTOORRYY
Directory containing the Speed Dialing numbers available to terminals attached to your system.

61

TTRRAANNSSFFEERR
Feature which allows you to pass a call to another user within your system.

62

IINNDDEEXX

Common hold, 29
Compliance, 64
Conference call - two other people, 21
conference, entering a scheduled, 25
conferencing, transferring a caller into a, 26
Consultation Call (Calling a 2nd person

during a call), 17
cost, last external call, 46
customer account codes, 46

DD
Dial by name, 30

display adjustment, 41
display language, choosing, 38
Do not disturb, 44

EE
equipment, care of, 64

external call, 16
external calls (log), 57

FF
features list, 37

Forwarding on busy or no answer, 50
Forwarding on no answer, 50
Forwarding calls from any terminal within the

company, 51
Forwarding calls to a recorded message

(voice mail), 51
Forwarding calls to another number (Forwarding ­immediate), 49
Forwarding calls when you are busy, 44

AA
account codes, 46

Alcatel Multi-Line Appearance (MLA) Configuration, 32
answering a call, 18

answering a night service bell, 25
answering other calls during a conversation, 18
appointment reminder, 42
associate number, changing, 41
associate, calling, 17
attendant, calling, 16

BB
Barge-in, 27

Barge-in, privacy/protection against, 28
Broker calls, 20
call announcement, 28

CC
call pickup (in your call pickup group), 20

call pickup (not in your call pickup group), 20
callback, requesting, 24
callback requests, answering, 54
calling - using a programmed key, 21
calling - using your personal directory, 21
calling a 2nd person, 17
calling a number - using the system directory, 27
calling a party through the station speaker, 28
camp-on, 24
cancel forwarding from another terminal, 53
cancel forwarding from the receiving terminal , 52
cancel forwarding from your terminal, 52
Canceling Forwarding , 52
casual conference (up to six parties),22

63

Forwarding your calls from a different terminal
(Remote Forward), 51
Forwarding your calls from the terminal you are on
(Follow me), 51
Forwarding your calls to your personal pager, 56
Forwarding, selective, 52

GG
GLOSSARY, 58

HH
handset volume, 40

Hands-free, 38
Hold, 19
hunt group, temporarily leaving, 29
Hunt Groups, 29

II
Identifying the terminal you are on, 42

identity, hiding, 45
identity, hiding a caller's, 46
internal call, 16
internal calls (list), 55

LL
language display, 39

last caller, 57
locking, 55
'losing' a call on hold, 20

MM
messages, checking, 54

messages, checking recorded (voice mail), 55
microphone (mute), 40
MLA, 32

moderated conference, 26
OO

Overflowing calls to an associate number, 49
PP

pager, calling, 30
pager, replying to, 56
Parking a call, 22
personal code, 38
personal directory, 37
Personalizing your Premium terminal, 36
Picking up calls ringing at another terminal, 20
privacy, 28
private external calling, 46
Programming the free keys or the directory

for your terminal, 36
RR

Redial, 40
reminder call, 42
ringer (melody and volume), 40

SS
saving a number, to call it later, 45

six-party conference, 22
station speaker, 39
station speaker volume, 39
switching between calls (Broker Calls), 40

TT
transferring a call, 19

twin-set configuration, 47
VV

voice mail, checking, 55

64

Care oof eequipment:
Caution: never allow the telephone equipment to become wet. You may however, use

a damp cloth to gently clean the telephone.
Never use solvents on the telephone equipment, as they may damage the surfaces of

your telephone set. Never spray cleaning products of any kind on or into your set.
Compliance/Regulations:

This device complies with Part 68, FCC Rules.
FCC Registration Number: 2DH FRC - 34608 - PF - E
Ringer Equivalence: 0.6B

HAC

This device complies with Part 15, of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause
undesirable operation.

This terminal has been designed for connection to an Alcatel OmniPCX Enterprise.

Copyright© 2002 by Alcatel Internetworking, Inc. All rights reserved. This document may not be reproduced
in whole or in part without the express written permission of Alcatel Internetworking, Inc.

Alcatel and the Alcatel logo are registered trademarks of Alcatel. OmniPCX and REFLEXES are
trademarks of ALCATEL.

The functionality described in this manual is subject to change without notice.

3AK 19521 USAB Ed.05