Alcatel-Lucent OXO Connect Evolution User Manual

Alcatel-Lucent
OXO Connect Evolution

Communication Server for SMBs
Scalable. Customer-focused.
Reliable and Cost-effective.

Alcatel-Lucent OXO Connect
Evolution is a scalable phone

system based on a robust,
connected and converged
communication platform for
businesses with up to 300 users.
OXO Connect Evolution offers
built-in access to the cloud­based, Alcatel-Lucent Rainbow™
collaboration service.

Together, OXO Connect Evolution and Rainbow offer customer-focused business communications and
video collaboration services to all employees, wherever they may be. SMB professionals work together
to respond to the customer requests and can share information faster and more accurately with guests,
business partners and customers.

Enjoy high reliability with ALE technology that is tested and validated from phone-to-cloud.

OXO Connect Evolution is optimized for cost-effective operations: Unied Communications and remote
management are offered through an external cloud service connection.

Features Benets

Scalable hybrid cloud communications Extend your business communications as you grow, with additional users and

new cloud-based, collaboration services including one number routing for mobile
users and secure video meetings

Advanced business phones and enterprise­grade collaboration services

100% IP Connectivity Reduce costs and simplify operations by leveraging a single IP network

Reliable solution including on-premise
LAN, WLAN, phones and appliance
connected to a cloud service

Offer an outstanding customer experience by improving first call resolution and
decision-making: Calls are routed to relevant experts and virtual meetings make
help information flow faster

for voice and data

Protect your investment with a 100% Alcatel-Lucent lab-tested and validated
SMB solution from ground phone-to-cloud that is easy to upgrade from the cloud

Datasheet

Alcatel-Lucent OXO Connect Evolution

Business services

Business communication
services

Communication experience

• Multiline telephony

• Directory search and call by name

• Visual voicemail and call log

• Message waiting indication

• Presence

• Computer Telephony Integration (CTI)

• Phones with color screen, touch
screen, customized display

• Navigation by touch screen and
keyboard

• Hands-free, super-wideband, high
quality audio

• Phone models with Bluetooth handset

• Add on modules

Conversation service

• Mobility services: Nomadic mode
¬ Routing to multiple devices:

Business phone, DECT or WLAN

handset, PC, smartphone
¬ One number service
¬ User-dened routing rules

• Hot-desking/desk sharing

• Business communications services
¬ Call option, speed dial
¬ Call back, call queuing
¬ Call pickup, barge-in
¬ Call diversion
¬ Dynamic routing: No answer, busy
¬ Call recording
¬ Paging
¬ DISA

• Team and group
¬ Workgroup and key system
¬ Groupware supervision
¬ Audio notications
¬ Group: Broadcast, parallel, cyclical,

sequential modes

¬ Manager assistant services

• Conference
¬ 3-party conference
¬ Alcatel-Lucent 8135s IP Conference

Phone (5 legs)

¬ Alcatel-Lucent 4135 IP Conference

Phone (5 legs)

¬ Conference on SIP devices (3 legs)

• Emergency number
¬ Virtual number: Location, PSAP
¬ Local notication service
Supported phones

• Analog 2 wires
¬ FXS SIP gateway 2/4/8 ports

• Wireline business phones (NOE/IP
protocol)

¬ Alcatel-Lucent 8088 V2 Smart

DeskPhone

¬ Alcatel-Lucent 8078s, 8068s,

8058s, 8028s Premium DeskPhone
models

¬ Alcatel-Lucent 8018, 8008G, 8008

DeskPhone models

• Mobile business handsets
¬ Alcatel-Lucent 8212 DECT Handset,

Alcatel-Lucent DECT Intercom: GAP

¬ Alcatel-Lucent 8232, 8234, 8242,

8244, 8254, 8262, 8262EX DECT
Handset models: Alcatel-Lucent
AGAP

¬ Alcatel-Lucent 8158s, 8168s, 8118,

8128 WLAN Handset models

• Alcatel-Lucent IP Desktop Softphone:
NOE/IP

¬ Platforms: Microsoft Windows,

Apple Mac, Android

• SIP phones
¬ Alcatel-Lucent 8008, 8008G Cloud

Edition Deskphone

¬ VTech hospitality models

• Alcatel-Lucent Rainbow: VoIP
softphone

• Conference Modules
¬ Alcatel-Lucent 8135s IP Conference

Phone

¬ Alcatel-Lucent 4135 IP Conference

Phone

• Third party phones (AAPP)
¬ DECT (GAP), SIP (Open and Basic)

Rainbow Unied
Communication Services

Hybrid Cloud service between OXO
Connect Evolution phones and Rainbow
applications

• UC services
¬ Contact management, presence,

calendar sharing, chat, audio/video
call, screen and le sharing

¬ Persistent group chat with audio/

video/screen sharing conference
capabilities

¬ Audio conference up to 100

participants

• Hybrid cloud integration with OXO
Connect

¬ Mobility services
¬ Business phone CTI: Call control,

visual voicemail , call log, telephony
presence

¬ WebRTC VoIP over the Internet:

smartphone, PC, MAC, Web

• Self-care services ( for company
admin)

¬ Call server Common directory

synchronization with Rainbow
business directory

¬ Greeting voice message management

• Platforms
¬ Desktop, Web, IOS, Android
¬ Microsoft Outlook add-in, Microsoft

Azure Active Directory, Microsoft
Skype For Business

Customer Welcome Services

ACD

OXO Connect Evolution built-in features

• Compatible with Alcatel-Lucent
business phones, DECT and WLAN
handsets, SIP phones, third-party
analog devices

• ACD and business calls can be handled
simultaneously on business phone

• Applications
¬ Agent menus from phone and PC

application

¬ Supervisor PC application for real

time ACD activity monitoring of
agents and group call queuing

¬ Statistic services with predened

reports

• Services
¬ Group selection: Longest idle time,

rotating, priority, xed priority

¬ Group overow and priority levels

between groups
¬ Group Queue and Voice guidance
¬ Customer code
¬ Screen pop/CRM

Smart call routing SCR

Service allowing call routing based on
multiple criteria

• Up to 10,000 routes

• Routing by criteria: Customer code,
CLI, DDI, dened planning

• Routing destinations: ACD, MLAA,
any destination

Welcome greeting

• Personal assistant

• Attendant services
¬ Attendant group, call queuing, call

overow

¬ Time range: Daily, weekly, bank

holidays, restrict mode control
¬ Alarm indicator
¬ PBX and end user management

• Greetings
¬ Company greetings
¬ Night greetings
¬ Music on hold

• Automated attendant (2 levels)

Datasheet

Alcatel-Lucent OXO Connect Evolution

2

• Multiple Language Automated
Attendant (MLAA)

¬ 5 trees with 3 levels per tree
¬ 5 languages per tree
¬ Time range

• Multiple company welcome:
Up to 4 companies

Verticals services

Hospitality

• Guest rooms and administrative sets:
Up to 300 sets

• Integrated application: Up to 120
rooms

• Alcatel-Lucent OXO Connect
Hospitality link (OHL): Up to 300
rooms

Metering

• Metering counters and trafc counters

• Accounting link

• Printout facilities

• Local call metering: XML/HTTP

• Account code

• Duration-based forced disconnect

• Duration base call accounting
(3 levels)

Messaging

• Voicemail: Up to 500 mailboxes, 200
hours

• Instant Messaging (IM)

• Text messaging (exclusive of IM)

• Voicemail in email

• Call log in email

Directory services

• Dial by name: Auto and unied modes

• Universal Directory Access: External
LDAP server

• Integrated Directory

• Common and personal directories

• Rainbow Company Directory

Application and interfaces

• Alcatel-Lucent OmniVista 8770 NMS:
Accounting and VoIP ticket collection,
call detail record

• Alcatel-Lucent Enterprise Application
Partner Program (AAPP)

• SIP trunk, Open SIP

• Rainbow CPaaS

• SNMP

• CSTA, TAPI 2.0, TAPI 2.1

• Alcatel-Lucent Hospitality

¬ OLD: Ofce Link Driver
¬ OHL: Hotel Link

• Call accounting: Web Services and
OHL

• Local Call Metering Application (LCMA)

• Isolated Working Protection (IWP)
¬ Alarm server (SIP trunk)

Networking and topology

• Multi-sites
¬ Up to 5 sites
¬ Directory synchronization via

management console

• Networking
¬ Private SIP trunks, multiple SIP

trunks

¬ SIP trunk over Internet (SIP TLS

SRTP)

¬ Automatic Route Selection (ARS):

3000 entries, time range, Least Cost
Routing

• Branch ofce
¬ Remote business phone: IPSEC VPN
¬ Alcatel-Lucent 8378 DECT IP x-BS,

Alcatel-Lucent 8318 SIP-DECT
Single Base Station

Operation and serviceability

• OXO Management Console (OMC) on
PC

• Rainbow Admin & Self-care (Web
Based)

• Alcatel-Lucent OmniVista 8770 NMS

• Alcatel-Lucent Cloud Connect, Fleet
Dashboard for OXO Connect Evolution

• Plug and play zero-touch services:
¬ Rainbow UC services
¬ Alcatel-Lucent business phones

and mobile handsets, DECT base
stations, OmniSwitch, OmniAccess
Stellar, Rainbow WebRTC Gateway
(Intel® NUC)

¬ Third party device deployment

• Backup/restore: Local, external,
SD card

• Network Time protocol (NTP), SNMP

Technical specications

Architecture

Software

• OS: Linux

• Software suite: Alcatel-Lucent OXO

System architecture

• All-in-one chassis

• CPU: ARM 2 cores

• Full IP solution

• Hybrid cloud UC solution
¬ Rainbow Agent for UCaaS & CPaaS
¬ Rainbow VOIP WebRTC Gateway

– Integrated (max 20 channels)
– Intel® NUC (max 50 channels)

Capacity

• 300 users (max devices)

• BHCA 1500

• Capacity limits (overview)
¬ IP, SIP devices: 300
¬ SIP trunks: 120

Connectivity

Connectivity

• IPv4

• HTTP/HTTPs

• VoIP
¬ G.711, G.729, G.722, Super-Wide

Band ( OPUS), codec pass-through

(direct RTP)
¬ QOS: TOS, DiffServ, 802.1 p/Q
¬ Direct RTP, RTP proxy, integrated

software media server
¬ DTMF: In-band, RFC 2833
¬ IETF/ RFC standards

• FAX
¬ G.711 transparent fax
¬ T.38: Direct RTP only

• Rainbow WebRTC Gateway provides
WebRTC VOIP services over the
Internet

¬ Firewall friendly port forwarding

and VPN less

¬ Encrypted media, STUN/TURN

• Management: Remote Access
¬ Alcatel-Lucent Cloud Connect:

Firewall-friendly HTTPS

¬ Integrated VPN IPsec

Datasheet

Alcatel-Lucent OXO Connect Evolution

3

SIP

• Public SIP trunk

• Private SIP trunk

• SIP end points (local users)

DECT base stations

• 8378 DECT IP-xBS: GAP and AGAP

• 8318 SIP-DECT Single Base Station:
SIP, GAP

WLAN

• Alcatel-Lucent OmniAccess WLAN
access points and WLAN Controllers

• Alcatel-Lucent OmniAccess Stellar AP
Series

Security

Authentication

• User Authentication
¬ Password 6 digits
¬ Access locked after repeated

authentication errors, notication
¬ Normal/restricted modes
¬ User right to services
¬ Pin for remote access (DISA)

• Certicate
¬ Server self-signed
¬ Import for public authority

• WAN access: HTTP proxy compliant

• Mutual authentication
¬ ALE business phone
¬ SIP trunk

• SIP AUTHENTIFICATION: RFC2617

Trafc ltering

• ARP spoong protection

• SIP perimeter defense
¬ Quarantine, blacklist, automated

blacklist

¬ Connection tracking

Encryption

• HTTPS (TLS 1.2)

• DTLS (TLS 1.2)
¬ ALE business phones ( signaling

only)

• SIP TLS (TLS1.2) /SRTP
¬ SIP trunk (private/public)

Physical characteristics

Dimensions/weight

• 1U half 19”” rack
¬ Height: 44 mm (1.73 in.)
¬ Width: 215.6 mm (8.49 in.)
¬ Depth: 107 mm (4.21 in.)

• Weight: 610 g (21.51 oz.) excluding
packing

Chassis

• Chassis: Metallic box with 4 rubber
feet, provision for side-binding
brackets

• Front
¬ 2x 100/1000 half-full duplex

Ethernet RJ-45 (3m Cat5e): ETH0

PoE, ETH1
¬ 1x RJ-45(Cat3): 3 x Relays
¬ USB type A
¬ Micro-USB: Console
¬ On/Off button
¬ 10 x Bicolor-LEDs

• Rear
¬ SD card (Edge): Backup/restore

• Right side
¬ Hole for Kensington® security cable

Indicator

• PWR: PWR, start mode

• Backup: Backup control

• Zero Touch: Plug and play control

• Alarm

• Connect: Connected to cloud

• ETH0 PoE, ETH1

• R. (Relay status): Not used

• Power Alarm: Relay status

• General Bell: Relay status

Mounting

• 1U half 19” rack

• Wall-mounted

• Desk

Power supply

• PoE on ETH0

• 11W: 802.3at PoE Class 3

• UPS recommended

Environmental

• Operating
¬ Fan-less
¬ Temperature: 0° C to 45° C

(+32° F to 113° F)

¬ Humidity: 5% to 95%

non-condensing

• Storage and transportation
¬ Temperature: -40° C to 70° C

(-40° F to 158° F)

Reliability

• MTBF: 70 years

Regulatory and certication

Environment

• ETSI EN 300 019-1-1 Storage -
class 1.2

• ETSI EN 300 019-1-2 Transportation ­class 2.3

• ETSI EN 300 019-1-3 In use -
class 3.2

• IEC 60529 - IP20

EMC immunity

• EN 55024

• IEC-CISPR 24

• IEC 61000-6-1 (residential
commercial)

• IEC 61000-6-2 (industrial)

• EN 50121 (railway)

EMC emission

• EN 55032 Class B

• IEC-CISPR 32 Class B

• IEC 61000-6-3 (residential
commercial)

• IEC 61000-6-4 (industrial)

• EN 50121-4 (railway)

• US: FCC 47 CFR Part 15 - Class B

• CANADA: ICES 003 Class B

Safety

• EN 60950-1

• EN 62368-1

• IEC/CSA/UL 60950-1

European directives

• 2014/30/EU: EMC

• 2014/35/EU: LVD

• 2011/65/EU: ROHS

• 2012/19/EU: WEEE

Certication marks

• CE (Europe)

• FCC (United States)

• RCM (Australia/New Zealand)

• ANATEL (Brazil)

• BIS (India)

• ICASA (South Africa)

• NOM (Mexico)

www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license

by ALE. To view other trademarks used by afliated companies of ALE Holding, visit: www.al-enterprise.

com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners.

The information presented is subject to change without notice. Neither ALE Holding nor any of its afliates
assumes any responsibility for inaccuracies contained herein. © Copyright 2021 ALE International, ALE USA
Inc. All rights reserved in all countries. MPR00300884EN (February 2021)