Alcatel-Lucent OXO Connect Evolution User Manual
Alcatel-Lucent
OXO Connect Evolution
Communication Server for SMBs
Scalable. Customer-focused.
Reliable and Cost-effective.
Alcatel-Lucent OXO Connect
Evolution is a scalable phone
system based on a robust,
connected and converged
communication platform for
businesses with up to 300 users.
OXO Connect Evolution offers
built-in access to the cloudbased, Alcatel-Lucent Rainbow™
collaboration service.
Together, OXO Connect Evolution and Rainbow offer customer-focused business communications and
video collaboration services to all employees, wherever they may be. SMB professionals work together
to respond to the customer requests and can share information faster and more accurately with guests,
business partners and customers.
Enjoy high reliability with ALE technology that is tested and validated from phone-to-cloud.
OXO Connect Evolution is optimized for cost-effective operations: Unied Communications and remote
management are offered through an external cloud service connection.
Features Benets
Scalable hybrid cloud communications Extend your business communications as you grow, with additional users and
new cloud-based, collaboration services including one number routing for mobile
users and secure video meetings
Advanced business phones and enterprisegrade collaboration services
100% IP Connectivity Reduce costs and simplify operations by leveraging a single IP network
Reliable solution including on-premise
LAN, WLAN, phones and appliance
connected to a cloud service
Offer an outstanding customer experience by improving first call resolution and
decision-making: Calls are routed to relevant experts and virtual meetings make
help information flow faster
for voice and data
Protect your investment with a 100% Alcatel-Lucent lab-tested and validated
SMB solution from ground phone-to-cloud that is easy to upgrade from the cloud
Datasheet
Alcatel-Lucent OXO Connect Evolution
Business services
Business communication
services
Communication experience
• Multiline telephony
• Directory search and call by name
• Visual voicemail and call log
• Message waiting indication
• Presence
• Computer Telephony Integration (CTI)
• Phones with color screen, touch
screen, customized display
• Navigation by touch screen and
keyboard
• Hands-free, super-wideband, high
quality audio
• Phone models with Bluetooth handset
• Add on modules
Conversation service
• Mobility services: Nomadic mode
¬ Routing to multiple devices:
Business phone, DECT or WLAN
handset, PC, smartphone
¬ One number service
¬ User-dened routing rules
• Hot-desking/desk sharing
• Business communications services
¬ Call option, speed dial
¬ Call back, call queuing
¬ Call pickup, barge-in
¬ Call diversion
¬ Dynamic routing: No answer, busy
¬ Call recording
¬ Paging
¬ DISA
• Team and group
¬ Workgroup and key system
¬ Groupware supervision
¬ Audio notications
¬ Group: Broadcast, parallel, cyclical,
sequential modes
¬ Manager assistant services
• Conference
¬ 3-party conference
¬ Alcatel-Lucent 8135s IP Conference
Phone (5 legs)
¬ Alcatel-Lucent 4135 IP Conference
Phone (5 legs)
¬ Conference on SIP devices (3 legs)
• Emergency number
¬ Virtual number: Location, PSAP
¬ Local notication service
Supported phones
• Analog 2 wires
¬ FXS SIP gateway 2/4/8 ports
• Wireline business phones (NOE/IP
protocol)
¬ Alcatel-Lucent 8088 V2 Smart
DeskPhone
¬ Alcatel-Lucent 8078s, 8068s,
8058s, 8028s Premium DeskPhone
models
¬ Alcatel-Lucent 8018, 8008G, 8008
DeskPhone models
• Mobile business handsets
¬ Alcatel-Lucent 8212 DECT Handset,
Alcatel-Lucent DECT Intercom: GAP
¬ Alcatel-Lucent 8232, 8234, 8242,
8244, 8254, 8262, 8262EX DECT
Handset models: Alcatel-Lucent
AGAP
¬ Alcatel-Lucent 8158s, 8168s, 8118,
8128 WLAN Handset models
• Alcatel-Lucent IP Desktop Softphone:
NOE/IP
¬ Platforms: Microsoft Windows,
Apple Mac, Android
• SIP phones
¬ Alcatel-Lucent 8008, 8008G Cloud
Edition Deskphone
¬ VTech hospitality models
• Alcatel-Lucent Rainbow: VoIP
softphone
• Conference Modules
¬ Alcatel-Lucent 8135s IP Conference
Phone
¬ Alcatel-Lucent 4135 IP Conference
Phone
• Third party phones (AAPP)
¬ DECT (GAP), SIP (Open and Basic)
Rainbow Unied
Communication Services
Hybrid Cloud service between OXO
Connect Evolution phones and Rainbow
applications
• UC services
¬ Contact management, presence,
calendar sharing, chat, audio/video
call, screen and le sharing
¬ Persistent group chat with audio/
video/screen sharing conference
capabilities
¬ Audio conference up to 100
participants
• Hybrid cloud integration with OXO
Connect
¬ Mobility services
¬ Business phone CTI: Call control,
visual voicemail , call log, telephony
presence
¬ WebRTC VoIP over the Internet:
smartphone, PC, MAC, Web
• Self-care services ( for company
admin)
¬ Call server Common directory
synchronization with Rainbow
business directory
¬ Greeting voice message management
• Platforms
¬ Desktop, Web, IOS, Android
¬ Microsoft Outlook add-in, Microsoft
Azure Active Directory, Microsoft
Skype For Business
Customer Welcome Services
ACD
OXO Connect Evolution built-in features
• Compatible with Alcatel-Lucent
business phones, DECT and WLAN
handsets, SIP phones, third-party
analog devices
• ACD and business calls can be handled
simultaneously on business phone
• Applications
¬ Agent menus from phone and PC
application
¬ Supervisor PC application for real
time ACD activity monitoring of
agents and group call queuing
¬ Statistic services with predened
reports
• Services
¬ Group selection: Longest idle time,
rotating, priority, xed priority
¬ Group overow and priority levels
between groups
¬ Group Queue and Voice guidance
¬ Customer code
¬ Screen pop/CRM
Smart call routing SCR
Service allowing call routing based on
multiple criteria
• Up to 10,000 routes
• Routing by criteria: Customer code,
CLI, DDI, dened planning
• Routing destinations: ACD, MLAA,
any destination
Welcome greeting
• Personal assistant
• Attendant services
¬ Attendant group, call queuing, call
overow
¬ Time range: Daily, weekly, bank
holidays, restrict mode control
¬ Alarm indicator
¬ PBX and end user management
• Greetings
¬ Company greetings
¬ Night greetings
¬ Music on hold
• Automated attendant (2 levels)
Datasheet
Alcatel-Lucent OXO Connect Evolution
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