Safety information
For safety, use only an adapter approved by
Alcatel. Alcatel does not bear responsibility for
any faults that may arise due to
non-conformation to this guide. Example:
z Do not, in any way, cause a short-circuit. It
may start a fire or the phone may explode
causing injury.
z Do not create a sudden impact on the
battery by throwing it.
z Do not dispose off batteries by putting them
in a fire. They may explode or catch fire due
to the electrolyte within.
Caution
z Do not use the phone with a car battery.
z Avoid using the phone in high temperature
or humidity. Avoid spilling any liquid on this
phone. If the phone gets wet, switch off
phone and turn off AC power supply.
z Keep the phone dry. Submersion, humidity,
and liquids contain minerals that may
corrode internal electronic circuits.
z Do not store or use the phone in dusty or
dirty areas as this can damage the moving
parts.
z Do not store the phone in hot/ cold areas.
z Do not attempt to open it. Non-expert
handling of the phone could damage it.
Consult your authorized Alcatel dealer for
assistance.
z Do not drop, knock or shake the phone.
Rough handling may break the internal
circuit boards.
z Do not use harsh chemicals, cleaning
solvents or strong detergents to clean the
phone. Wipe it with a soft cloth that has
been slightly dampened in a mild soap and
water solution.
z Do not paint the phone. Paint can clog the
phone’s moving parts and prevent proper
functioning.
z During lightning, do not touch the power
plug or the phone line. It may result in an
electric shock or death.
z Do not install the phone under direct sunlight
or on an uneven surface.
z Before using the plug, check the available
power voltage. Inaccurate power voltage
may cause fire and damage.
2
CONTENTS
Welcome To Your mobile phone.......................1
1 Getting Started..............................................7
2 Making and Received Calls.........................10
3 Entering Letters, Numbers and Symbols.....15
4 Storing Contact............................................19
5 Recent calls.................................................21
6 Sending and Receiving Text Message ........23
7 My documents.............................................29
8 Profiles........................................................31
9 Entertainment..............................................32
10 Tools..........................................................33
11 Customizing Your Phone ...........................37
12 High Speed Data Service..........................40
13 Getting Help..............................................42
Welcome To Your mobile phone
Part name and functions
Name Functions
1.Earpiece
2.Display
Screen
3.Navigation
Key
4.Left soft key From the Home Screen,
Hear voices here during a
talk.
Display information.
4-way navigation for
scrolling through lists. Also
accesses Shortcuts from the
home screen.
press to enter main menu.
1
5.Send/Receive
key
Dial a number or
answer a call. Press to view
“Dialed Numbers” from idle
screen.
6.OK or Select
key
From the Home Screen,
press to enter Main Menu.
Within a menu or a function,
press to choose a menu or
accept an operation.
7.Right soft key From the Home Screen,
press to enter contact.
8.End/Power
key
Press to end a call or return
to Home Screen. Press
and hold to power phone
on/off.
9.* key
10.# key
When inputting the number,
holding the word to enter P.
Press to enter courtesy
model from idle screen.
11.camera Incept vision when taking
photo or making a video.
12.Jack For AC adapter (included).
Warning: Inserting an accessory into the
incorrect jack will damage the phone.
Performing basic functions
To... From the Home
2
Screen...
Switch on the
phone
Press and hold the End/
Power key for
approximate 3 seconds.
Switch off the
phone
Press and hold the
End/Power key for
approximate 3 seconds.
Make a call Enter the number using
the alphanumeric
keypad then press the
Send/receive key.
End a call Press the End/Power
key.
Answer a call or
Access Outgoing
Press the Send/receive
key.
Calls list
Verify Own
Number
Press the OK key to
enter the Menu and
scroll to Contact --> Own
Number.
Access SMS Press the UP Navigation
Key.
Mute all sounds Press and hold the #
Key.
Access profiles Press the LEFT
Navigation Key.
Access Press the RIGHT
3
entertainment Navigation Key.
Menu Map
Main Menu
Photo Contact
FM
Management
Take photos Recent calls Game
My album Missed calls Tools
Messages Received calls Alarm
New
Outgoing calls Calendar
message
Inbox Call time Memo
Outbox Call record Calculator
Draft My
Stopwatch
documents
Voice box Picture Timer
Settings Ring Converter
Reserved
Memory status World time
message
Failed list Profiles Settings
Memory
General Security
status
Contact Meeting Call
Search by
Outdoors Display
name
Add Mute Key stoke
4
Search by
group
Entertainment Auto power
on/off
Speed Dial Photo
Navigating Menus:
z From the home screen, press the OK key to
enter the Menu.
z Use the UP, DOWN, LEFT and RIGHT
Navigation Keys to browse through the
menus.
z To access soft keys located at the bottom of
the display screen, press the DOWN
Navigation key and use the LEFT and
RIGHT Navigation Keys to select a soft key
function. Press the OK key to select a menu
or menu item.
z Press the Right soft key to return to the
previous screen.
z Press the End/Power key to return to the
idle screen.
Understanding screen icons
These icons may appear on the screen of your
phone.
Icon Description
The more bars, the stronger the signal.
5
Indicate that is talking on the phone.
You have received one or more text
messages
Indicate that are in general state.
Indicate that are in outdoors state.
Indicate that are in meeting state.
Indicate that are in mute state.
Indicate that the message box has been
full.
Indicates that you have locked the
phone.
Alarm has been set.
Battery power indicator. More bars
indicate a higher power level.
Indicate roaming when home network is
not available.
Indicate that have insert SD card.
Indicate that is using MP3 player.
Indicate that using data service.
6
1 Getting Started
Installing your Battery
You must install and charge the battery to use
your phone.
Insert the ridge at the top of the battery into the
peak of the phone, then push down the base of
the battery and snap it into place.
Charging the battery
The battery is not fully charged when you
purchase your phone. Fully charge the new
battery for approximately 12 hours before using
7
the phone for the first time.
To charge the battery, connect the AC adapter to
the jack located at the side of the phone, then
connect the adapter’s plug to an AC wall outlet.
The battery icon at the top-right corner of the
screen tells you whether the phone is Charging,
Partially charged or fully charged.
Recharging the battery
You can safely recharge the battery at any time,
even if it has a partial charge.
Caring for the battery
This section describes important safety
information and tips for improving battery
performance.
General safety guidelines
This phone contains an integrated Li-Ion battery.
z Do not attempt to open the battery
compartment and dismantle, puncture, or
short-circuit the battery.
z If you have not used the battery for more
than a month, recharge it before using your
phone.
z Avoid exposing the phone to extreme
，
temperatures, direct
sunlight, or high
8
humidity.
z Never dispose of used batteries in or near a
fire. It could lead to explosion. Check with
your local regulations for proper disposal
instructions.
Common causes of battery drain
The following operations drain the battery more
quickly and thereby adversely affect talk and
standby times:
z Playing games frequently.
z Frequent use of the backlights.
z Using data cables or accessories, such as
the Hands-free headset.
z Operating when no servic e is available, or
service is available intermittently.
z High earpiece and ringer volume settings.
z Unacknowledged text message alerts.
Battery performance
750mAh(standard battery)
Standby
time*
130hours
Talking time* 120-150 minutes
9
2 Making and Received Calls
Making a call
1. Make sure you are in an area where the
signal can be received. Look for the symbol
on the home screen.
Note: The more bars you see in this symbol,
the stronger the reception. If there are no
bars, try to move to where the reception is
better. In some cases, th is can be as simple
as changing the direction you are facing.
2. Enter the phone number.
3. T o dial the number , press the Send/ Receive
key.
4. To end the call, press the End/Power key .
Redialing a number
To redial the last number called, press the Send/
Receive key twice.
Calling a saved number
If you have already saved a phone number, you
can use the Contact list to find it quickly.
1. Select Menu -->Contact.
2. Find the contact you want, then press the
10
Send/Receive key to dial the number.
3. If the number has been added to the
Speed Dial list, you can dial it directly by
pressing its Speed Number then press the
Send/Receive key.
Answering a call
When you receive a call, the phone rings,
vibrates, and/or lights up, and an animated
phone icon appears. The number of the caller
also appears if it is not restricted. If the number is
stored in your Contact directory, the contact
name appears.
To answer the call, press the Send/Receive key.
Note: If you have Call Waiting as part of your
service, you can answer incoming calls when
you are already on a call. When on a call, you will
hear a beep tone. Select Answer to put the
current call on hold and answer the new call.
Setting the way to answer a call
Select Menu -->Settings -->call -->other -->
Auto answer.
All incoming calls can be answered
automatically.
11
Dealing with missed calls
When you have missed a call, a tip will be
displayed on your screen.
z To clear the screen, press OK key or
End/Power key.
z To view the caller’s number or name, select
recent calls to access the Missed Calls.
Setting up speed dial
Speed dialing allows you to quickly dial a stored
phone number by entering a one-digit speed
dialing location. To save a number to speed dial:
1. Select Menu -->contact -->speed dail.
2. Select one number and input one phone
number then press OK to save.
Using 1-Touch Dialing
To dial a phone number, simply press and hold
the assigned speed dial number for the phone
number. For example, if the Speed dialing
number is 5, press and hold 5.
Supply Services
Let you enable/disable some supplement
services provided by your network operator.
Consult your local network service provider for
12
more information about these services.
Call Waiting
When Call Waiting is activated, if you are in a call
and another call is incoming, there will be an
alert and the new calling number will be
displayed on the screen. You can choose to
answer it or reject it. If the new call is answered,
the former one will be hold and you can toggle
between the two calls by Send key.
1. Select Menu -->Settings -->call -->Supply
Services -->Call Waiting.
2. Select an option from the list.
on: Open the Call Waiting
Off: Close the Call Waiting
3. To confirm, press OK.
Call Forwarding
To forward your calls to another phone number:
1. Select Menu -->Settings -->call -->Supply
Services -->Forward as some condition.
2. Enter the number you wish to forward all
your calls to.
3. To confirm, press OK twice.
13
Emergency numbers
Calling emergency numbers
You can call all three-digi t emergency numbers
even if your phone is locked or your account is
restricted. However, when you call, your phone
enters Emergency mode.
14
3 Entering Letters, Numbers and
Symbols
You may ent er letters, numbers, and symbols in
the Contact, SMS and other menu functions.
Text entry modes
There are five text entry modes:
z T9Es
z Es
z En
z Ab
z 123
Note: The mode you start in depends on the task
you are performing. For example, when entering
a phone number in the Contact menu, the default
text mode is Numbers. When entering a name
for a contact, the default text mode is the Input
Mode.
Entering numbers
To enter a number while in Numbers mode,
press a number key once.
To enter a number while in Multitap mode, press
a number key more times until the number
15
appears on the screen.
Entering words letter by letter
Es mode and Ab mode:
1. Press the appropriate alphanumeric key
once to display the first letter that appears
on the keypad, twice for the second letter ,
and so on.
2. Wait for the cursor to move to the right
before you enter the next letter.
You can enter the Es words or Ab words.
Entering words quickly
T9Es mode and En mode:
When you press a series of keys using the mode,
it checks the built-in dictionary for common
words and predicts the word you are trying to
spell.
1. For each letter of the word you wish to
spell, press the appropriate
alphanumeric key once. For example, to
enter the word “any” press the
alphanumeric keys 2 -->6 -->9.
2. If the word suggested by this mode does
not match what you want, press the UP
or DOWN Navigation Key to view other
word matches.
3. When you see the word you want, to
16
confirm your choice press OK.
Entering symbol
Press and hold * key, you can enter the symbol.
Changing input modes
Press the # key to change input modes.
Quick reference to text entry
This table gives general instructions for entering
letters, numbers.
To... Do this...
Enter a letter Press the appropriate
alphanumeric key
repeatedly until the letter
you want appears on the
display.
Enter a
number
Press and hold the
appropriate number key
until it appears on the
display. If you are in
Numbers mode, then press
the number key once.
Erase a
character
Erase all
characters
Press right soft key.
Press and hold right soft
key.
17
Move the
cursor right or
Use the RIGHT or LEFT
Navigation Key.
left
18
4 Storing Contact
The Contact menu of your phone is like a set of
phone index cards for you to store information
about a person or a company.
Saving a phone number
To save a phone number, do the following:
1. From the home screen, enter the phone
number you wish to save.
2. Press the Left soft key to select Add to.
You can choose the position.
3. Enter the name of the contact then press
OK.
4. If you choose add to the phone, you can
record others. For example: 4 numbers,
email, URL, Memo, make the group.
Adding a pause
When you save the phone number of an
automated service, you may include a pause
where you need to select an option or enter a
Password. You can enter multiple pauses in a
phone number. A Pause will cause the phone to
stop dialing until you select the Release key. To
enter a phone number with a pause:
19
1. Enter the first portion of the phone number .
2. Press and hold * Key, a letter P will appear
at the end.
3. Enter the remaining part.
4. Save the number. (See “Saving a phone
number if needed”).
Find the contact
1. Select Menu -->Contact.
2. Select search by name, search by
group. You can find the contact quickly.
z search by name: input the name, then
press OK to view.
z search by group: view the record
according the group.
Viewing Memory Status
1. Select Menu -->Contact -->Contact
management -->Memory Status.
2. Press OK to view the memory status of
Phone or UIM card.
20
5 Recent calls
Viewing recent call details
Details on the last 10 calls you have missed,
made or received are stored in the Recent Calls
list. You can get details on the caller’s name and
phone number, along with the time and length of
the call.
Viewing recent calls:
1. Select Menu -->Recent Calls.
2. Select an option from the list: Missed
Calls, Received Calls or Outgoing
Calls.
3. To confirm, press OK.
4. Select a phone entry, Press OK to
confirm.
5. Select an option from the list.
Call Timer
Your phone i ncludes three timers that count the
duration of the calls you have made and
received. To view call timers:
1. Select Menu -->Recent Calls -->Call
Time.
2. Select an option from the list:
z Total Received Calls — The duration of
incoming calls received by the phone since
21
the timer was last reset.
z Total Dialed Calls — The duration of
outgoing calls made by the phone since the
timer was last reset.
z Total Calls— The duration of all outgoing
and incoming calls since the phone was
manufactured.
3. Press left soft key, you can clear the
record.
22
6 Sending and Receiving Text Message
This chapter describes how to send, receive,
and erase text messages from your phone.
Important: The features and menus described in
this chapter may vary depending on services
available in your area. In addition, usage
charges may apply to each message. For
clarification on these issues, check with your
service provider.
1 New message
You can edit the message.
When text is OK, press OK key to enter “Send to”
display. You can enter phone numbers manually
with numeric keys.
Or
Press Left Soft key to select number from the
phonebook.
When entering texts, press Left Soft Key to pop
up the submenu, you can do:
send Send the message.
Use Left/Right Keys to move
the cursor. Press left soft key to
Copy
the select the start and end of
the texts you want to copy.
Then move the cursor to select
the texts, which are highlighted
23
Paste
Cut
Delete
Phrase
Insert number
in black.
Use Left/Right Keys to move
the cursor to where you want to
paste the copied texts and
press left soft key to execute it.
Use Left/Right Keys to move
the cursor to the start of the
texts you want to copy and
press OK key to confirm it.
Then move the cursor to select
the texts, which are highlighted
in black.
Use Left/Right Keys to move
the cursor to the start of the
texts you want to copy and
press OK key to confirm it.
Then move the cursor to select
the texts, which are highlighted
in black.
Press OK key at the end of the
texts. The selected texts are
deleted.
You can choose to insert Thai
phrase, English phrase,
Expressions or Domain.
Insert numbers from the phone
book.
24
Note:
1. Press the number key to select the
corresponding function in the submenu
directly. E.g.: if the submenu has pop up,
press “7” to select an expression.
2. If the message editing is interrupted by
incoming calls, alarm clock, press power
key or power off, the entered texts will be
saved temporally. Next time you enter
“Create message”, the phone will ask you if
edit unsaved message?. If you select “no”,
the last edit will be discarded.
2 Inbox
Select and press OK key to enter Inbox.
The messages in the Inbox are displayed. Press
right/left key to view inbox. Use Up/Down key to
select the message, and then press OK key to
view its detail. Use Up/Down key to scroll the
texts.
When reading the message, you can:
Press Send key to dial the number directly.
Press OK key to reply a message. Please refer
to “Create message” for detail.
Press Left Soft key to pop up the submenu. You
can do some operation with the message.
25
3 Outbox
Select and press OK key to enter Outbox.
The messages in the Outbox are listed. Use
Up/Down key to select the message, and then
press OK key to view its detail. Use Up/Down
key to scroll the texts. Press Left/Right key to
view border upon messages.
When reading the message, you can:
Press OK key to send this message.
Press Right Soft key to pop up the sub menu.
4 Draft
Select and press OK key to enter Draft.
The messages in the Inbox are displayed. Use
Up/Down key to select the message, and then
press OK key to view its detail. Use Up/Down
key to scroll the texts. Press Left/Right key can
view border upon message.
Press Right Soft key to pop up the submenu. You
can:
1. Forward: edit and forward this message;
2. Lock/unlock: lock or unlock the message;
3. Delete: you can delete currently message;
select some messages to delete, or delete
all.
5 voice box
Select “listen to the voice mail”, you can call the
26
voice number and listen the mails.
Select “set voice mail number”, edit the number
and press OK to save.
6 settings
1. Message validity
Let you select from 1 hour/12 hours/1 day/1
week/ Maximum as the validity period for your
sent message.
Your message is sent to the network first, and
then forwarded to the recipient if his phone can
be accessed. Validity period is a time period,
after which the network will delete the message
automatically without sending it when the
recipient’s phone keeps inaccessible, for
example powered off or with Inbox fulfilled.
2. Delivery report
Let you on/off Delivery report.
Delivery report is a confirming notification from
the network when your message is sent to the
recipient successfully.
Note:
This function depends on your local network and
the functionality of your recipient’s phone.
You can set enable or disable to display the
delivery report.
27
3. Call back number
You can set the call number activate or
deactivate.
4.Set callback number
Edit the number.
7 Reserved message
Select and enter reserved message.
You can create messages, edit reserved SMS,
or view failed reserved message.
When the reserved time has arrived, the phone
will register to send the message.
8 Fail list
If one number is failed, press OK key to send the
message again.
9 Memory status
Select “Memory status” and press OK key to
enter.
The current message quantities and remaining
capacity of Phone, Inbox, Draft, Outbox and card
are listed.
28
7 My documents
From idle screen, press OK to view main menu
and select My documents.
You can view the user, the record in the Picture,
Ring, Other files, files in the SD card, Memory
status.
Picture
From Explorer menu, select “Picture” to view
picture files concluded. Press OK key to view the
selected picture, press Left Soft key to pop out
submenu.
Ring
From Explorer menu, select “Ring” to view music
concluded. Press OK key to play the selected file,
press Left Soft key to pop out submenu.
Memory status
From Explorer menu, select “Space Info” to view
some detailed information about the memory.
Note：
1. You can take the corresponding files into the
fold, as follow:
Picture: .png/.jpeg/.jpg/.bmp;
Ring: .mp3/.mid;
My data: .qcp;
29
2. You can format the SD card as FAT16.
30
8 Profiles
You can set the state according to the
circumstance.
Select and enter profiles.
The profiles include four types: General,
Meeting, Outdoors, Mute.
Press left soft key to pop up the submenu. You
can:
1. Start: You can choose one type and start
the profile.
2. Personalize: You can set Call ringtone,
Message tone, Reserved tone, Alert tone
and other according to you like.
Eg: select and enter the call ringtone, press up
and down key to select to set ringtone or volume,
press right or left key to view all rings or
accommodate the volume.
3. Timing: set the date and time for some
profile.
4. Default: Resume the current profile to the
default patter. Press “yes” to save the
settings.
31
9 Entertainment
1. photo
Take photos
Press OK key to take the preview, and save the
picture.
My album
View the pictures.
2. FM Radio
You can use the pho ne as the FM, when insert
the earphone.
Press left/right Directional keys to accommodate
the channel.
Call out Sub Menu with Right Soft key, you can
do something about the FM.
3. Game
You can play Gobang, Shove it or Dice .
The detail you can view the game help.
32
10 Tools
You can use some tools setted on the phone.
Press Left soft key from idle display to view Main
Menu, select PIM and press OK to view it.
1 Alarm
When in PIM menu, scroll to Alarm and press OK
to select it.
The alarm list is displayed. Up to 6 alarms can be
set. The set alarms can still function when the
phone is powered off.
Scroll to one alarm and press OK to edit it.
Set alarm time
Move the prompt to the item (hour/minute) you
want to edit with Left/Right keys and input alarm
time directly with Numeric keys, press OK key to
save the edit.
Set alarm mode
Y ou can set the alarm to function daily, weekly or
on Specify date. When setting designated alarm
date, use Multi Directional keys.
Select ringtone
You can select the ringtone.
Press OK key to confirm it. Choose one alarm
state and press OK key to confirm it.
33
The alarm is set and saved.
Note:
1. The alarm volume is the same as the current
ringtone volume. If the phone is set to
vibration only, the alarm vibrates only.
2. When in alarm list display, scroll to one alarm
and press Left Soft key to clear its settings.
2 Calendar
When in PIM menu, scroll to calendar and press
OK to display Schedule menu.
Press the Multi-Directional keys, the cursor will
move towards the corresponding direction.
Press *key and # key enter to last month and
next month.
Press Right Soft key to pop up the submenu. You
can:
1.view View the arrangement this day.
2.Add event Add new event for this day.
3.Reserve
msg
4.Delete Delete the calendar this day, this
5.Event List Display all calendar arrangement.
6.Settings Can set the start and end time,
Edit reserve message.
month or all.
and set auto delete.
34
3 Memo
You can set Text memo and Voice memo.
Select and enter text memo.
The non-blank note appears with the beginning
of contents, or only “note” appears. You can
press Left Soft key to delete one selected note.
Select one note and press OK to view it. Press
OK again to edit it. Press Left soft key to delete it.
4 Calculator
When in PIM menu, scroll to Calculator and
press OK to do arithmetic.
Multi-directional keys are responding to “+”, “-“,
“*”, “/” respectively. Use Left Soft key to set
number positive or negative. Use “*” key to input
decimal. Press OK key to generate result. Use
“#” key to clear all. Press Right soft key to return
to PIM menu.
5 Stopwatch
From PIM menu, select Stopwatch and press OK
key to display the stopwatch interface.
Press OK key to start the watch, press Right soft
key again to stop it, press Left Soft key to clear.
6 Timer
You can set time to awake some things.
7 Converter
You can conversion some unites.
35
8 World Time
From PIM menu, select World Time and press
OK key to view local time for some cities around
the world.
A world map is displayed. Press Lef t/Right key to
move the square icon which represents the city’s
location. The city’s name and local time are
displayed below.
36
11 Customizing Your Phone
Select settings in the main menu, you can do
some settings following your need.
1 Security Settings
Security item
You can select and set Message, contact, recent
call or my document as security items.
Phone lock
You can set the phone lock as on or off.
Change password
Input your old password first, then input new
password, then input new one again to confirm it.
Restore factory
Restore all faction as factory setting.
2 call
IP number
You can set the IP calls as you need.
Call rejections
You can set 10 reject number, you can reject
37
these number calling.
Msg. rejections
You can set 10 reject number, you can reject
these number messages.
Supply services
Let you enable disable some supplement
services provided by your network operator.
Consult your local network service provider for
more information about these services.
Voice encrypt
Select turn on or off the voice encrypt.
Other
Select and enter to other.
You can set Minute reminder, Auto redial, Auto
answer.
3 Display
Language /style/ themes
You can choose the language as English or
Espana.
And set the Style and themes of the interface.
38
Backlight
Set the lightness as low, high, custom or
medium. When set as custom, you should set
the time.
You can choose the backlight time as
5sec,10sec, 20sec,30sec.
Standby
You can set the wallpaper.
And setting the carrier information and time
display as on or off.
4 keystroke
Shortcut
You can set that pressing the Multi-Directional
keys to enter some menu from idle display.
Backlight
You can set the backlight on or off, and set the
start and end time.
Auto key lock
Set the auto key lock as on or off.
5 Auto power on/off
Let you Set a uto power on / off. When set as on,
you can set the time.
39
12 High Speed Data Service
Your phone support high speed data service.
Connect PC to your phone via a specific data
cable (optional accessory, sold separately), and
you can surf the Internet where there is network
coverage.
Procedures:
1. Connect PC to your phone with the data
cable (use USB port of your PC).
2. When the connection is done, PC will find
this new device and prompt you to install its
driver (which is provided on a disc sold
together with the data cable).
3. Open “Control Panel” of your PC, select
“Phone and Modem”. And you can see
“Alcatel USB CDC Modem” in modem list,
which means the connection is OK.
4. Open “Control Panel” of your PC, select
“Network and Dialing Connection”, select
“Network Connection”, and create new
connection (may be different according to
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your operating system)
Dial: #777
User: card
Password: card
5. Dial to the Internet with speed up to
153.6kbps (which change according to the
local network condition)
Note:
z If there are too many users in the service
area of one Base Station, your dialing may
need to retry several times to be connected.
z During surfing, the connection may drop
because of fluctuation of wireless signal.
Please redial to restore the connection.
z When the connection drops, please check
your phone’s setting and ensure the phone
being in the status of “Connected to PC”.
z When your phone cannot connect to PC,
please try restarting your phone or PC.
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13 Getting Help
Customer support
Your service provider’s customer support
department may be accessible directly from your
phone when you dial a number (check with your
service provider). They can answer questions
about your phone, phone bill, call coverage area,
and specific features available to you, such as
call forwarding.
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
z The name of your service provider.
z The actual error message or problem you
are experiencing.
z The steps you took to reproduce the
problem.
z The phone’s electronic serial number
(ESN).
z To find the ESN:
a) Remove the battery.
b) Locate the white label on the back of the
phone. Your phone’s ESN is located on the
label.
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