Alcatel BE1, BE3 Service Manual

Edition Modification Date

01 Documentation creation by association of the BE1 and BE3 technical documentation in one

documentation
02 Audio modification on BE3 06/06/2000
03 Documentation correction on page 19 13/06/2000
04 Flow chart and visual inspection modification ;Battery test ; new fault codes and a mandatory

equipment list; Audio modification for BE1 and BE3

09/03/2000

05/10/2000

Explanation of the modifications since the last edition

Improvement Correction Comments

Audio improvements on BE1 and

BE3 products

Battery test

Replace the audio amplifier by an Analog

Device amplifier if the solder modification

does not solve the problem

Author Approbation 1 Approbation 2

FUNCTION: Pilot Repair Centre Pilot Repair Centre Technical Assistance

DATE:

VISA:

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CONTENTS

1) LEVEL 2 REPAIR PROCESS 3

2) TEST & VISUAL INSPECTION 4

3) DISASSEMBLY OF THE PRODUCT 8

4) HARDWARE UPGRADING 20

5) REPAIR 24

6) ASSEMBLY OF THE PRODUCT 27

7) STICKERS 39

8) CUSTOMIZATION SOFTWARE DOWNLOADING 41

9) FINAL TEST 42

9.1 Functionnal test 42

9.2 Measurements 42

APPENDIX 1 FAULT CODES 43

APPENDIX 2 EQUIPMENT FOR LEVEL 2 REPAIR CENTRE 45

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1) LEVEL 2 REPAIR PROCESS

start

Test + visual inspection

Disassembly

Hardware upgrading

Level 2 repair

Final assembly

Rear casing is

changed ?

N0

See § 2

See § 3

See § 4

See § 5

See § 6

YES

Complete sticker printing

Customization software downloading

OK

NOK

To a Level 3 repair centre

Software technical level sticker

Final test

OK

end

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NOK

end

See § 7

See § 8

See § 7

See § 9

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2) TEST & VISUAL INSPECTION

ALL these verifications must be done on ALL products coming back
in a LEVEL 2 after sales repair centre .

a) Check the aspect of the rear casing and the antenna
b) Humidity sticker : a humidity sticker is present on some

BE1 terminals on the shielding that can be seen on the rear
casing side, without openning the handset . Check the state of
the sticker as shown below :

Sticker of a good terminal Sticker of a terminal dived in water
This terminal is out of the warranty

c) Check J904 , the charge connector (corrosion ,contacts)
d) Check the SIM latch right functioning
e) Insert a SIM card and check the holding of the SIM latch

f) Plug a good battery and switch on the handset : check the

charging icon animation on the display, check the holding of
the product on the desk top charger.

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g) When the handset with its battery comes back to be

1

repaired, you must measure the voltage and the Thermistor
value as shown below.

2 3 4 5

NI MH Battery Lithium battery

With a multimeter:

6

ASSEMBLED IN FRANCE

POWER PACK

ALCATEL

1 2 3 4 5 6

ASSEMBLED IN FRANCE

POWER PACK

ALCATEL

• Measure the voltage between pin 1 and pin 6 (if < 2.9 V, the battery

is NOK)

• Measure the Thermistor value between pin 5 and pin 6 for Ni MH

battery

• Measure the Thermistor value between pin 4 and pin 6 for Lithium

battery (the Thermistor value must be 100 k? at 25 °C)

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Resistor value/ temperature

050100

150

200

250

10152025303540

45

Thermistor

k

O

Temperature (°C)

If these measurements are NOK, the battery is swapped and

returned to Pilot Repair Centre of Laval.

If these measurements are OK : plug the battery on a good

handset, put it on a charger and check the charge icon
animation.

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h) Switch on the handset and check the right functioning of

the keyboard and the volume keys ; check the display
backlighting

i) Switch off the product

j) Test the date and hour function

Plug a dummy battery (ref : SAVBE10004) on a 3,8v
power supply , switch on the handset , adjust the date and
hour , switch off the product and wait for 10 seconds .
Switch on the handset again , if the product asks for
the date and hour , the handset must be sent to a
LEVEL 3 repair centre.

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not permitted without written authorization.

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No specific tool is required to remove the antenna
,just hand-unscrew it .

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Use pliers to remove the J 300( antenna switch)
protection

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Place the product on the plastic positionning
tool(positon 2) . Remove the 2 black screws .

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Remove the 5 yellow screws

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Disassemble the front casing and the MMI board
from the other part of the product
(shielding, radiodigital board and rear casing)

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Remove the 3 grey screws

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Remove the 2 white screws

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not permitted without written authorization.

Remove the upper shielding and check it.
Be aware of the positionning pin guide.

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document, use and communication of its contents

not permitted without written authorization.

Remove the Radiodigital board and check it .
Be aware of the positionning pin guide .

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Remove J 904 the charge connector , check its
mechanical state , if it is not OK change it .
Check the contacts of this connector on the main
board, if they are not OK clean them .

WARNING:

For all modifications and repair on radiodigital
board use the postionning tool ref : 17010061

it avoids the antenna contact damage (J 301)

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Remove the lower shielding , check it , if it is not
OK change it .
Be aware of the positionning pin guide .
Check the mechanical state of the rear casing if
it is scratched change it .

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BE1/BE3

5)

REPAIRS

This describes the LEVEL 2 repairs that can be done without any diagnosys

equipment

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Problem description actions & solutions

Rear casing It is scratched or broken Change it

Check the SIM connector (J902)

SIM reader

failure

Switch on with

battery power If there is no switch on

Display

failure

Keyboard and

backlighting

« CHECK SIM » error

Missing lines or columns or
no display

No keypad and/or display
backlighting

or

the keys don’t work

If it is faulty change it

Check battery contacts on the rear casing
Check the interboard connector (J905)
Check the MMI board
Try a software update

Change the faulty element
Check the MMI board

Check the interboard connector (J905)

Change the faulty element
Check the inter board connector (J905)
Check the MMI board

Change the faulty element

Antenna It is scratched or broken Change it

Network

Audio problems

the handset does not lock
properly on the network
or
radio problems

Bad or no reception

Bad or no emission

Handsfree problem

Check J 300, the RF contact
Check the metal part of the antenna

Change the faulty element

Check that the earpiece is not cut or its contacts are not
bent
Check J 905, the interboard connector
Check the MMI board

Check the MMI board (microphone)
Check J 905, the interboard connector

Check J 904, the rear connector

Change the faulty element

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In case the LEVEL 2 repairs do not solve the problems, or if the radio
digital board is damaged, a LEVEL 3 repair is needed.

CAUTION

Before sending the products to a LEVEL 3 repair centre, make sure that you

have done every hardware upgrading.

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not permitted without written authorization.

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Place the rear casing on the plastic positionning
tool ( position1 )

Place the lower shielding in the rear casing .
Be aware of the positionning pin guide .

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Place the radiodigital board in the lower shielding.
Be aware of J 904 , J 301 , and the positionning
pin guide .

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not permitted without written authorization.

Place the upper shielding .
Be aware of the positionning pin guide .

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Place the upper shielding with 2 white screws ;
shift the shielding towards J 904 .

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document, use and communication of its contents

not permitted without written authorization.

Screw the 3 grey screws ; respect the order of
screwing as shown as above

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document, use and communication of its contents

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Ionize the MMI board ; be aware of the display

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Place the front casing on the plastic positionning
tool ( position 2 ) .

Be aware there is no dust on the glass of the front
casing : ionize it .

Assemble the MMI board with the front casing +
keypad .

Be aware of the earpiece contacts .

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Assemble the rear casing + the radiodigital board
to the MMI board + keypad .

be aware of the good position of the volume keys .

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document, use and communication of its contents

not permitted without written authorization.

Place the yellow screws ; respect the order of
screwing as shown above .

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document, use and communication of its contents

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Place the 2 black screws .

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Screw the antenna as shown above .

Check the SWITCH ON of the handset .

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BE1/BE3

7) STICKERS

7.1)Rear casing sticker

Find below the specification concerning the stickers for BE 1 product , the file associated is developped with the
software CODESOFT and created on printer ZEBRA SPRITE 500 203 DPI .
The name of the file is IMEI_BE.LAB
This sticker must be printed when the rear casing has been changed .

11

2

7

1

3

8

6

5

4

10

Position

N°

1

Name

Code

(mm)

19.25 7.30 0 6x6 Variable 50 max DATAMATRIX

DATAMATRIX

2

Product Type 17.00 13.36 180 - 20 max “ type ”Helvetica PROD

3

Distributeur 13.40 13.36 180 - 40 max “ type ”Helvetica DISTRIB

4

Commercial

17.00 8.20 180 - 15 alpha “ type ”Helvetica REFCOM

Positio

x

n Y

(mm)

Orient. Heigh

(code

Barres

)

Nb and type for

caracters

Police / code Variable

ratio 3

Référence

5

Texte

17.00 11.70 180 - - “ type ”Helvetica -

“ Made in

Europe ”

6

Hardware

17.00 9.90 180 - 2 “ type ”Helvetica PTH

technical level

7

Software

13.00 9.90 180 - 2 “ type ”Helvetica PTS

technical level

8
9

10

11

Date Code 9.00 9.92 180 - 3 alpha “ type ”Helvetica DC

IMEI (number) 17.40 6.00 180 - 15 num “ type ”Helvetica IMEI15

IMEI (bar code) 2.20 0.55 0 3,5 15 num 128 ratio 2 IMEI15

Vibrator

180 Logo

Compatibility

9

DM

Content of DATAMATRIX code :

IMEI/Industrial reference/Hardware tech. level/Software tech. level/Commercial reference

If the 2D bar code is not readable , you can enter the references manualy
For this , use the file named : BE_SAV enter the references in the fields and for
the commercial reference type :3DS-SAV .

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7.2) Software Technical Level sticker

When the rear casing has not been changed , it is mandatory to upgrade the indication of the software technical level
on the handset , as the software has been upgraded (unless the upgrade software is the same as the previous software)
A sticker indicating the software technical level must be sticked on the rear casing :

Software technical Level

16A

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8) CUSTOMIZATION SOFTWARE DOWNLOADING

8.1 Customization with an ACKSYS equipment

The customization software runs under WINDOWS 95

• For customization the interface box must be plugged in POSITION 2 on ACKSYS box

• Under the screen PROGRAM MANAGER click on TELE BE1 Exx_xx or TELE BE3 Exx_xx

• Read the DATAMATRIX

• Put the terminal on the interface (ref : 24003096 ) and validate by ENTER

• Wait for the message “ PASS ”*

See Data for customization on the “ BE1 or BE3 Software Documentation ”

*If the message is “ FAIL ” the terminal needs a LEVEL 3 repair

(1)

Content of DATAMATRIX code :

IMEI/Industrial reference/Hardware tech. level/Software tech. level/Commercial reference

(1)

code with the “ 2D scanner ”

8.2 Customization with an ELIOS equipment

See Elios documentation for the installation of the system.

The customization software runs under WINDOWS NT

• Click on OTR BE1 or OTR BE3

• Fill in the fields :

- enter the « Commercial Reference »

- enter any value for the « n° OPL » (e.g : 99)

- enter any value for the « n° OF » (e.g : 12)

- enter the quantity of the handstets to customize

• Click on « Lancer le lot »

• Click « oui » to confirm the customization

• Wait for the end of « Phase d’initialisation »

• Put the handset on the interface (the LED lights orange )

• Wait for the LED lights green *

See Data for customization on the “BE1 or BE3 Software Documentation ”

* if the LED lights red : an error message appears (e.g : a faulty code such as Z xxx)

9) FINAL TEST

The final test is divided into 2 parts : a functional part and a measurement part.

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9.1 Functionnal test

During the functional test, the following points must be checked :

• Cosmetic aspect of the handset, the stickers state on the rear casing

• Switch on the handset

• Welcome message (see « BE1 or BE3 software documentation »)

• The display and keypad backlighting

• Functionning of all the keys(bip and display )

• Plug of a charger : right position of the charger, display of the charge indicator

• Place the protection cap of the RF connector (J 300)

9.2 Measurements

At least the following must be checked :

Measurements Channels Power levels Conditions
Connection Mobile 63* 9 Car kit
Call base from mobile 5* 9 Car kit
Power level measurements
Phase error measurements
RX level measurements

5*
5*
5*

5
5
5

Car kit
Car kit
Car kit

Power level measurements
Phase error measurements
RX Level measurement

Power level measurements
Phase error measurements
RX Level measurements

Power level measurements
Phase error measurements
RX Level measurements

Power level measurements
Phase error measurements
RX Level measurements

70*
70*
70*

120*
120*
120*

515*
515*
515*

880*
880*
880*

9
5
19

5
5
5

0
0
0

0
0
0

Car kit
Car kit
Car kit

Car kit
Car kit
Car kit

Car kit
Car kit
Car kit

Car kit
Car kit

Car kit
Audio test (GSM) 70* 9 Car kit
Hang up 70* 9 Car kit
Call mobile from base 700* 9 Radiated measurements
Power Level measurements 700* 0 Radiated measurements
Audio test (DCS) 700* 0 Radiated measurements
Audio test (GSM) 70* 5 Radiated measurements
Hang up 70* 9 Radiated measurements

*these values are given for indication,compatible low,middle and high channels have to be found

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APPENDIX 1

FAULT CODES

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FAULT CODES FOR HANDSET FAILURE DESCRIPTION

Code Description Comments

AFF

CLA

ECL

EST

MEC

SIM
VIB

ECH

RIN

DHO
LOC

MST
CHB

Display failure No displaying, missing lines or columns

Keyboard or TPA or

lateral keys failure

Lighting problem On keyboard or display

Cosmetic problems

Mechanical failure

SIM reader failure The product requests “check SIM”

Integrated vibrator

problem

Audio Bad audio in discrete mode or in integrated hands free, or in a car kit

Ringing + key beep

failure

Date / Hour problems The product asks for the date after a switch off without taking off the battery

Locked by customer The end-user has programmed something in the menus and thinks the product is

Switch On failure The handset does not switch ON, but the battery is OK

Battery charge failure The charge of the battery does not work correctly, but the battery is OK

The handset is functional, but the end-user sends the phone back to after sales for

aesthetic reasons (eg : defective housing at antenna connection, striped window)

The handset is non functional because of an external broken part (eg : battery

Pressing a key does not work or the sensation is not OK.

connector broken , rear connector damaged)

The ringing or beep sound is not OK

faulty (eg : product code, switch off after 10 minutes …)

BAT

OTO

NWK

RFM

RST

SLO

NFF

OXY

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Battery failure if the handset is functional and the battery is NOK (eg short circuit on an element..)

Concerns only the handsets coming back with their battery

Autonomy problem The end user complains about autonomy problem, but the handset is functional

Network error failure Problem of RF connection in live network (name of the operator does not appear, or

network icon blinks…)

Radio measurement

failure

Auto switch off or Reset If the end user complains about auto switch off or reset, but nothing can be seen in

SIM Lock failure The product asks for “ NETWORK KEY ” when switched on

No Fault Found

Corrosion problem Only if corrosion is the cause of the return in after sale.

Concerns any measurements on a GSM tester

the repair process

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APPENDIX 2

EQUIPMENT FOR LEVEL 2 REPAIR CENTRE

ED 04 09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2 BE 1/BE3

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MANDATORY EQUIPMENT SUPPLIED BY ALCATEL

• Plastic positionning tool (for assembly / disassembly)

• Plastic positionning tool for radiodigital board

• Final test kit (charger, battery, 2 SIM test cards, car kit)

• Dummy battery (for DHO test)

• ACKSYS equipment (bench and interfaces)

• Dongle (used for downloading and customisation)

• Stickers

MANDATORY EQUIPMENT NOT SUPPLIED BY ALCATEL

• Table cover and wristlet for ESD protection

• Soldering iron (adjustable temperature)

• Hot air machine

• Solder

• Desoldering wick

• Electrical or manual dynamometric screw driver

• Ionizing air gun or cold air blower

• Binocular

• Printer (2D bar code compatible)

• 2D bar code reader (with the cable which allows to plug the reader and the keyboard

in parallel)

• GO/NOGO tester

• Computer for ACKSYS equipment

• Software for stickers printing

ED 04 09/10/00 REPAIR DOCUMENTATION BE1 and BE3 Level 2 BE 1/BE3

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