Alcatel OmniPCX Office
Alcatel 4028/4029
First
User manual
How
Introduction
Thank you for choosing a 4028/4029 telephone manufactured
Your 4028 (IP) or 4029 (digital) terminal has a new ergonomic layout for more effective communication.
A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program
your telephone,
a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section,
communication is even more convenient using the audio keys (l
using the convenient alphabetic keypad, you can call your correspondents by name.
by Alcatel.
oudspeaker, hands free),
How to use this guide
• Actions • Keypad
Lift the receiver. Numeric keypad.
Hang up. Alphabetic keypad.
• Navigator
Move the navigation key up, down, to the left or to the right.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return
to the telephone screens.
• Display and display keys • Audio keys
Smith John
Partial view of display.
…
Display key. Adjustment “reduce”.
• Programmable keys and icons • Other fixed keys
Line key. Fixed key.
Icon corresponding to key. MENU key.
c
b
def
a
3
2
o
n
m
jkl
6
5
2
Specific key on numeric keypad.
Loudspeaker,
hands free.
Adjustment “increase”.
Voice mail access key.
• Other symbols used
Means that the function is accessible from the Menu page.
Means that the function is accessible from the Perso page.
Means that the function is accessible from the Info page.
Means that the function is subject to programming. If necessary, contact your installer.
These symbols can be supplemented by small icons or text.
3
How
Contents
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6
1.
Description of the screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.1 Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.2 Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.3 Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
2.
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2.2 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p.10
2.5 Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . p.10
2.6 Make calls via your programmed call keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.7 Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.8 Filtering calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.9 Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.10 Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.11 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.12 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.13 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
3.
During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.1 Making a second call during a conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.2 Answering a second call during a conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.5 Three-way conference with internal and/or external corr
3.6 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.7 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.8 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.9 Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.10 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
4.
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
4.1 Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
4.2 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
4.3 Manager/secretary filtering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
4.4 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
4.5 Answering briefly in place of the operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.6 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.7 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.8 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.9 Calling a correspondent on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.10 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.11 Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.12 Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . p.19
4.13 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p.19
Toc
espondents (conference). . . . p.14
5.
Keep in touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
5.1 Selecting calls to be diverted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
5.2 Diverting calls to another number (immediate diversion) . . . . . . . . . . . . . . . . . . . . . . . . . p.20
5.3 Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
5.4 When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
5.5 Activate/disable the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
5.6 Personal assistant: reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
5.7 Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
5.8 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p.21
5.9 Applying a selective diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
5.10 Diverting all group calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
5.11 Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.12 Cancelling a specific diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.13 Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.14 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.15 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.16 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
5.17 Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
6.
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
6.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
6.2 Finding out the cost of an outside call made for an internal user from your terminal. . . p.24
7.
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
7.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
7.2 Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
7.3 Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
7.4 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
7.5 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.6 Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.7 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.8 Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.9 Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
7.10 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
7.11 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
7.12 Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
7.13 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
7.14 Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
7.15 Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
5
Telephone
Handset
Getting to know your telephone
Indicator light
Adjust the tilt of the screen
• Flashing green: incoming call.
• Flashing orange: alarm.
Display and display keys
Contains several lines and pages providing information on calls and the functions accessible via the 6 keys associated with the words on the
screen.
Navigation
Transfer icon:
Headset connected.
Silent mode activated.
Display keys:
pressing the key next to this icon allows you to program or change the transfer function.
Appointment programmed.
Telephone locked.
pressing a display key activates the function shown associated with it on the screen.
OK key:
used to validate your choices and options while programming or configuring.
Socket for connecting headphones or a
Hands-free / Loudspeaker unit
Audio keys
Hang-up key:;
Hands-free/Loudspeaker Key:
• Lit in hands-free mode or headset mode (short press).
• Flashing in loudspeaker mode (long press).
Intercom/Mute key:
• During a conversation: press this key so that your correspondent can no longer hear you.
• Terminal idle: press this key to answer calls automatically without picking up the receiver.
To adjust the loudspeaker or handset volume up or down
to terminate a call.
to make or answer a call without lifting the receiver.
Alphabetic keypad
Alcatel 4028
Left-right navigator:
Up-down navigator:
Back/Exit key:
provides access to welcome screens (Menu, Info, ...) and to return to the conversation icon screens.
Welcome screens
Info page:
vation of transfer function, appointment reminder, etc.
If you get two calls at the same time, you can switch from one call
to the other by pressing the display key associated with each call.
contains information on the telephone and the status of its functions: name, telephone number, number of messages, acti-
Call display
Incoming call.
Call on hold*.
used to move from one page to another.
used to scroll through the content of a page.
to return to previous menu (short press) or return to first screen (long press) ; during a conversation,
Menu page:
the words on the screen.
Perso page:
keys.
contains all functions and applications accessible via the keys associated with
contains call line keys (allowing supervision of calls) and programmable call
Call in progress or outgoing call.
Left-right navigator:
used to check calls.
Extension unit
An extension unit can be fitted to your telephone. This provides additional keys which
can be configured as function keys, line keys, call keys etc.
To affix labels:
the label under the keypad, in the housing designed for, and place the keypad back
into position.
push the holding strip of the unit backwards to you and lift it. Install
Function keys and programmable keys
Guide key:
Messaging key to access various mail services:
if the key flashes, a new voice message or a new text message has been received.
'Redial' key:
6
Programmable key (F1 and F2 keys):
Lit when the function associated with the key is activated.
used to obtain information on functions of the 'menu' page and to program key of the 'perso' page.
to access the 'Redial' function.
1
Description of the screens
Other
Welcome screens
1.1
Menu page Perso page Info page
Time and status icon
Date
Call forwarding icon
Scroll bar
: shows
the position on a
page
Stationary:
activated.
Rotating:
ted
Displays the content of the
page selected
no forwarding
forwarding activa-
Menu page: contains all functions and applications accessible via the keys associated with the words on the screen.
From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment,
lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling
back one of the last 10 numbers or intercepting calls.
Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator
is used to access all the direct call keys (apart from those displayed by default). Direct call keys are programmed or
modified via the Information key.
Info page: contains information on the telephone and the status of its functions: name, telephone number, number of
messages, activation of transfer function, appointment remind
er, etc.
Left-right navigator:
used to move from one page to another.
Up-down navigator:
used to scroll through the content of a page.
7
1
Description of the screens
Call management screen
1.2
Call holding icon
Pop-up display of
functions accessible while the call is
taking place
Date Incoming call icon Time and status icon
Call in progress icon
Incoming call presentation screen.
temporarily displayed when a
call arrives and shows the
name and/or number of the
caller.
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call).
When a call is in progress, use the left-right navigator to look at held or incoming calls.
This screen is
Application screen
1.3
Date Application name
Events screen
Application screen: displays information relevant to programming or configuring the telephone.
Events screen: displays events connected to the programming or configuration operations in progress,
confirmation, rejection, error, etc.
Time and
status icon
Application
screen
Use the up-down navigator to display the functions accessible. These functions (transfer, conference, etc.) are
directly related to the status of the call consulted. For example, the transfer function will not be available
between a call in progress or a held call and an incoming call.
Back/Exit key:
used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a number, program an appointment reminder, etc.
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page.
Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller
of your choice by pressing the key associated with him.
8
2
o
o
Using your telephone
Other
Making a call
2.1
def
abc
3
2
mn
jkl
6
5
dial directly
the number
OR
lift the
receiver
abc
3
2
jkl
6
5
number
required
def
OR
mno
for your call
def
abc
3
2
jkl
6
5
hands free number
required
Paul
in conversation
OR
n
m
programmed line
key
during a conversation
To make an external call, dial the outside line access code before dialling your
correspondent's number. 9 is the default code for an outside line.
For the operator, dial '0' (by default).
• If the internal or outside number does not reply:
Interphon
OR
¤Callback
OR
OR
correspondent’
s name
Text
2.2
lift the
receiver
2.3
Terminal idle:
press and
release
Call in progress:
Paul
in conversation
during a
conversation
Receiving a call
OR
hands free press the key next to the
OR
Paul
is calling
'incoming call' icon
Using the telephone in 'Hands free' mode
you are in hands free
mode
terminate
your call
press and release
During a conversation, you can lift the receiver without terminating the call.
broadcast a message on
the loudspeaker of the
free terminal
OR
go to next screen
request callback to a
busy terminal
send a written
message
9
2
o
Activating the loudspeaker during a conversation (receiver lifted) -
2.4
Loudspeaker
Using your telephone
• If name is not OK:
1stname
OR
0
OR
Paul
in conversation
during a
conversation
OR
adjust volume
(7 levels)
press and release the loudspeaker key to switch to hands free mode (light steady).
Calling your correspondent by name (company directory)
2.5
activate loudspeaker
(long press)
deactivate loudspeaker
(long press)
proposes a name followed by a corresponding
telephone number and sequence number in list
the loudspeaker key flashes
The key is no longer lit
first letters of
your
correspondent’s
name
• If name is OK:
OK
make the call
Dial by name
Paul
001/003
extend search in
list
OR
show previous
erase last letter
entered
OR
return to main menu
show next name
name
Make calls via your programmed call keys
2.6
10:30
PERSO
access the
'Perso' page
find the correspondent
you want to call from
the programmed call
keys
Calling from the common directory
2.7
Your terminal has access to a common directory of outside numbers.
def
abc
3
2
mn
jkl
6
5
directory
number
Helen
call the chosen
correspondent
10
2
o
Filtering calls using the voice mailbox
2.8
This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to
communicate with him.
Using your telephone
• Activating call screening:
def
abc
3
2
mn
jkl
6
5
'voice mailbox
screening'
enter your personal
password
same key to stop listening and
deactivate the screening
programmed key
• When you receive a call:
Paul
is screened
name or number of
the caller
OR
you hear the message left by your
OR
caller
hands free to take
the call
to stop listening only
Call back on the last 10 number dialled:
OR
'Redial' key
(long press)
select the No. in the
last ten issued
Requesting automatic callback if internal number is busy
2.10
internal number busy
• Cancelling callback request:
×Callback
10:30
menu
reach the 'Menu'
page
Call
call required number
¤Callback
cancellation of callback request
acknowledged
RedialLst
callback request acknowledged
Redialling
2.9
Redialling the last number dialled (redial):
'Redial'
key(short
press)
last number redial
11
Answering an internal call in intercom mode
2.11
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in hands free mode. The screen shows the caller’s identity.
• To activate - Terminal idle:
corresponding LED lights up
When your caller hangs up, intercom mode remains act
ive.
• To deactivate - Terminal idle:
the corresponding LED goes out
2
Sending DTMF signals
2.12
Using your telephone
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant o
remotely consulted answering machine.
Paul
in conversation
during a
¤MFcode
to activate
conversation
The function is automatically cancelled when you hang
Mute, so that your correspondent cannot hear you
2.13
You can hear your correspondent but he/she cannot hear you:
Paul
in conversation
during a
disable microphone
The key lights up
up.
conversation
The key is no longer lit
resume the
conversation
r a
12
3
During a conversation
Other
Making a second call during a conversation
3.1
Paul
in conversation
during a
conversation
New call
abc
3
2
jkl
6
5
number of
second
correspondent
OR
RedialLst
select the no. in the
last ten issued if your
OR
SpeedDial
to cal l a n umber in t he
directory
telephone allows this
operation
• Other methods for calling a second correspondent:
f
de
abc
3
2
mno
jkl
6
5
Dial directly the number for your call.
Name of second correspondent.
- To access the 'Redial' function (short press).
- Call back on the last 10 number dialled (press and hold).
Programmed line key.
• To cancel your second call and recover the first:
def
no
m
John
in conversation
the first call is on hold
Answering a second call during a conversation
3.2
• A second correspondent is trying to call you:
Paul
in conversation
during a
conversation
Answer call displayed:
OR
Paul
is calling
name or no. of the caller
displayed for 3 seconds
Answer
line key for which
icon is flashing
• To return to your first caller and end the conversation in progress:
John
in conversation
Paul
in conversation
key associated with the
'incoming call' icon
Switching between calls (Broker call)
3.3
John
in conversation
the first call is on hold
OR
OR
John
in conversation
Paul
in conversation
OR
OR
key associated with the
'incoming call' icon
If you make an error, hang up: your telephone will ring and you will recover your first
call.
13
During a conversation, a second call is on hold.
To accept the second call:
John
in conversation
key associated
with the
'incoming call'
icon
Paul
in conversation
your first call is placed on
hold
3
o
Transferring a call
3.4
During a conversation
After the conference, to leave your two correspondents talking together:
×Conf
Transfer
• To transfer your call to another number:
def
abc
3
2
mn
Paul
in conversation
during a
conversation
jkl
6
5
no. of the 2nd
terminal
John
in conversation
the first call is on hold
• If the number receiving the transfer answers:
Transfer
You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described
above.
Transfer between two outside calls is not generally possible (depends on country
concerned and system configuration).
Three-way conference with internal and/or external correspondents
3.5
(conference)
During a conversation, a second call is on hold:
John
in conversation
Cancel conference and return to first correspondent (if conference is active):
¤Confer
select the 'conference'
function
cancel the
conference
Placing a call on hold (hold)
3.6
• Exclusive hold:
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
Paul
in conversation
during a
Hold
Paul
on hold
your call is placed on hold
conversation
• Recover the call on hold:
Paul
on hold
Paul
in conversation
key associated with the
'incoming call' icon
• Common hold (subject to programming):
To recover your call on any telephone in your system.
Paul
in conversation
during a
Hold
Paul
on hold
your call is placed on hold
conversation
Recover the call on hold from any telephone:
×Conf
Hang up on all correspondent (if conference is active):
14
key associated with
the 'incoming call'
icon
Paul
in conversation
3
o
o
During a conversation
Placing an outside call on hold (parking)
3.7
You can place an outside call on hold and recover the call on another telephone:
Paul
in conversation
Park
during a
conversation
• To recover the parked call:
def
Pickup
Unpark
abc
3
2
mn
jkl
6
5
number of
telephone from
which call was
parked
If the parked call is not recovered within a preset time (default value 1 min 30), it is
transferred to the operator.
Intrusion into an internal conversation
3.8
Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:
Store a number
3.9
During a call, to save the number onto a call key:
Paul
in conversation
SaveToRep
during a
conversation
----------
press a call key on
the Perso page
enter the name of
your
apply
correspondent
Adjust audio volume
3.10
During a call, to adjust the volume level of the loudspeaker or receiver:
Paul
in conversation
during a
OR
Adjust audio volume
conversation
¤Intrus
• Protection against intrusion:
'protection of a
call' programmed key
Protection is cancelled when you hang up.
×Intrus
same key to exit
abc
2
jkl
5
enter the number
def
3
mn
6
15
4
o
Sharing
Other
Receiving supervised call ringing
4.1
To receive the special ringing for calls to another number:
“Supervised call
same key to cancel
ringing” programmed
key
Answering the general bell
4.2
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
10:30
menu
Pickup
GenBell
reach the 'Menu'
page
Manager/secretary filtering
4.3
System configuration allows “manager/secretary” groups to be formed, s
secretaries.
o that the manager’s calls can be directed to one or more
• From the manager’s or secretary’s telephone:
Call pick-up
4.4
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
• If the telephone ringing is in your own pick-up group:
'group call pick-up'
programmed key
• If the telephone ringing is not in your pick-up group:
10:30
menu
reach the 'Menu'
page
Pickup
Set
def
abc
3
2
mno
jkl
6
5
number of
telephone
ringing
def
abc
3
OR
'telephone call pick-up'
programmed key
The system can be configured to prevent call pick-up on certain telephones.
2
mn
jkl
6
5
number of
telephone ringing
“Filter”
programmed key
same key to cancel
Filtering is indicated on the manager’s telephone by the ic
“filtering” programmed key.
incoming calls are filtered by a chosen person
(secretary, etc.)
on corresponding to the
16
4
o
o
o
Sharing
Answering briefly in place of the operator
4.5
Outside calls to the operator will ring on your telephone and you can answer the call:
your telephone will ring at the
same time as the switchboard
“Operator
help”
same key to
cancel
programmed key
• Calls to the switchboard:
calls to the switchboard will ring on
your telephone
“Operator help”
programmed key
Hunting groups
4.6
• Hunting group call:
Certain numbers can form a hunting group and can be called by dialling the group number.
def
abc
3
2
mn
jkl
6
5
no. of group to be called
• Temporary exit from your hunting group/Return into your group:
def
abc
3
2
mn
jkl
6
5
'exit group'
your group number
programmed key
Calling an internal correspondent on his/her pager
4.7
The number called does not answer and you know that the pe
Paul
is alerted
your
correspondent
'page' programmed
key
rson called has a pager:
does not reply
paging in progress is displayed
Your correspondent can answer from any telephone in the system.
Answering a call on your pager
4.8
A call on your pager can be answered from any telephone within the system.
def
abc
3
your pager beeps
'answer page'
programmed key
Calling a correspondent on his/her loudspeaker
4.9
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:
2
n
m
jkl
6
5
your group
number
Belonging to a group does not affect the management of direct
telephone within a group can always be called by using its own number.
calls. A specific
Paul
is alerted
Interphon
your
correspondent
does not reply
you are connected to the loudspeaker on your correspondent’s
phone (if he/she has the hands free function)
17
4
o
o
Sharing
Sending a written message to an internal correspondent
4.10
def
Text
abc
3
2
mn
jkl
6
5
number to be
called
OR
enter the first letters of
the name
• Predefined message:
Text Mail
Call me back
01/27
first message in list
(27)
Language
change language of
OR
select the
message to be
sent
apply your choice
Gotomsg
enter the no. of
the message to be
sent (01 to 27)
apply your choice
message
• Personal message:
Create
create a temporary
apply your choice
personal message
(alphabetic keypad)
• The 27 standard messages are shown below:
1 Call me back 15 Meeting on ___ (*)
2 Call me back tomorrow 16 Meeting on ___ at _:_ (*)
3 Call me back at _:_ (*) 17 Out for a while
4 Call back _____ (*) 18 Absent for the rest of the day
5 Call the attendant 19 Absent, back at _:_ (*)
6 Call the secretary 20 Absent, back on ___ at _:_ (*)
7 I will call back at _:_ (*) 21 On vacation, back on ___ (*)
8 Use paging 22 External meeting
9 Please fetch your fax 23 External meeting, back on ___ (*)
10 Please fetch your mail 24 I am in room nr __ (*)
11 Please cancel your forwarding 25 In a meeting - do not disturb
12 Visitors are waiting 26 At lunch
13 You are expected at reception 27 Indisposed
14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad
Send a voice message copy
4.11
def
Voice
abc
3
2
mn
jkl
6
5
personal code
def
Sendcopy
select message to
copy by
abc
3
2
mno
jkl
6
5
number to be
called
consecutive
presses
Sendmsg
OR
Record
send message record a comment*
• * To record a comment:
Voice mail
Ready to record
Record
start recording the comment recording
Stop
Listen
end of recording replay comment
OR
Record
OR
re-record a comment send message
display number of new and
old messages
OR
correspondent’s
name
Voice mail
recording
Consult
18
4
o
o
o
Sending a recorded message to a number / a distribution list
4.12
def
abc
3
2
mn
jkl
6
5
personal code
or list name
(00 to 50)
Sendmsg
Add
other correspondents
if necessary
def
abc
3
2
mn
jkl
6
5
correspondent’
s no. or list no.
(00 to 50)
Voice
OR
correspondent’s name
Sharing
apply
Voice mail
Ready to record
Record
start message recording
Voice mail
recording
Stop
recording end of recording apply
OR
Listen
OR
Record
replay message re-record a message apply
Broadcasting a message on the loudspeakers of a station group
4.13
A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:
def
abc
3
2
mn
jkl
6
5
speak, you have 20 seconds
OR
number of
broadcast
group
The message will only be broadcast on terminals not in u
loudspeaker.
se and which have a
19
5
o
Keep in touch
Other
Selecting calls to be diverted
5.1
When a diversion is applied, you can select the types of call to be diverted: outside, internal, all.
Ext/int
Forward
Div: Ext/Loc
select the type of Out/Int call type of call diverted
is displayed
Choice
if the type of call is
Perso Assist:OFF
Div: Ext / Loc
all calls
OR
not appropriate
Perso Assist:OFF
Div: Local
Perso Assist:OFF
OR
Div: External
internal or outside calls apply
Diverting calls to another number (immediate diversion)
5.2
The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).
def
Immediat
abc
3
2
mno
jkl
6
5
OR
RedialLst
number to be
called
Diverting your calls to your voice message service
5.3
Immed»VM
When you return, consult recorded messages
5.4
diversion is acknowledged
The light indicates that messages have been received.
def
Voice
abc
3
2
mn
jkl
6
5
display number of new and old messages
personal code
Consult
display name of sender, with date, time and
ranking of message
select message
Play
OR
Clear
OR
Call
listen to message erase message call back sender of
message
OR
Sendcopy
OR
SpeedDial
diversion is acknowledged
copy message
You can make calls, but only the destination number can call you.
20
5
o
o
o
Keep in touch
Activate/disable the personal assistant
5.5
10:30
menu
Settings
Assistant
reach the 'Menu'
page
ON/OFF
Personal assistant: reaching you with one number only
5.6
10:30
menu
Choice
Settings
Settings
Assistant : ON
Assistant
reach the 'Menu'
page
InternNr
dial number of a
dial an outside line number dial number of your mobile
ExternNr
colleague or your
secretary
Operator
Settings
Assistant : OFF
apply
Menu
select type of
diversion
MobileNr
or DECT
Forwarding your calls from the receiving terminal (“Follow me”)
5.8
You wish to receive your calls in your present location:
Use the “Follow me” function.
def
Follow-me
abc
3
2
n
m
jkl
6
5
your extension
number
OR
'forward calls'
programmed key
Applying a selective diversion
5.9
2
mn
jkl
6
5
your extension
number
diversion is acknowledged
def
abc
3
You can selectively divert calls, according to the caller’s identity:
diversion is acknowledged
'selective
diversion'
programmed key
Diverting all group calls
5.10
You can divert all your group calls to another internal number:
activate/deactivate transfer
to operator
Diverting calls to your pager
5.7
Callers will thus be able to contact you while you are moving aro
Topaging
apply
OR
'divert to pager'
programmed key
und the company:
diversion is acknowledged
21
'divert group
calls' programmed
key
def
abc
3
2
mn
jkl
6
5
number receiving
diversion
diversion is acknowledged
5
Keep in touch
Cancelling all diversions
5.11
Cancfwd
OR
OR
'cancel all diversions'
programmed key
Cancelling a specific diversion
5.12
programmed key corresponding to type of diversion
Diverting calls when your line is busy (divert if busy)
5.13
(group or selective)
Callers can be diverted to another telephone if you are already on the line.
def
Onbusy
abc
3
2
no
m
jkl
6
5
number
receiving
diversion
def
abc
3
OR
'divert if busy'
programmed key
2
m
jkl
6
5
number
receiving
no
diversion
programme another type of
diversion
diversion is acknowledged
Do not disturb
5.14
You can make your terminal temporarily unavailable for all calls.
DND
OR
diversion is acknowledged
'do not disturb'
programmed key
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.
Leaving a recorded message for internal callers
5.15
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
Textansw
• Predefined message:
Text Mail
Call me back
01/27
first message in list
(27)
Language
change language of
OR
select the
message to be
sent
apply your choice
Gotomsg
enter the no. of
the message to be
sent (01 to 27)
apply your choice
message
• Personal message:
22
Create
create a temporary
personal message
(alphabetic keypad)
apply your choice
5
o
o
• The 27 standard messages are shown below:
1 Call me back 15 Meeting on ___ (*)
2 Call me back tomorrow 16 Meeting on ___ at _:_ (*)
3 Call me back at _:_ (*) 17 Out for a while
4 Call back _____ (*) 18 Absent for the rest of the day
5 Call the attendant 19 Absent, back at _:_ (*)
6 Call the secretary 20 Absent, back on ___ at _:_ (*)
7 I will call back at _:_ (*) 21 On vacation, back on ___ (*)
8 Use paging 22 External meeting
9 Please fetch your fax 23 External meeting, back on ___ (*)
10 Please fetch your mail 24 I am in room nr __ (*)
11 Please cancel your forwarding 25 In a meeting - do not disturb
12 Visitors are waiting 26 At lunch
13 You are expected at reception 27 Indisposed
14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad
Keep in touch
5.17
A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification
of the message on another telephone.
menu
reach the 'Menu'
page
• Activate/deactivate message notification:
Message notification
10:30
Settings
Notify
Consulting written messages
5.16
The light indicates that messages have been received.
Messaging
Voice mail: 0
Text mails: 2
number of messages
received
Readmore
Clear
Call
Sendmsg
Displays the rest of the message and
the date and time it was left
Next message.
Previous message.
Erase message.
Call back sender of message.
Sending a written message to an internal correspondent.
Text
displays the sender's
message on the screen
ON/OFF
Choice
press consecutively to
apply
activate/deactivate
• to pause recording
def
Number
abc
3
2
n
m
jkl
6
5
enter the number apply
• Change the time slot:
The time slot during which notification is activated can be changed.
def
Schedule
abc
3
2
mn
jkl
6
5
change times apply
SaveToRep
Save the sender's number in your directory.
Terminate consultation.
23
6
o
Managing your charges
Other
Charging your calls directly to business accounts
6.1
You can charge the cost of your outside calls to business account numbers.
“Business
account code”
programmed key
def
abc
3
2
o
mn
jkl
6
5
enter the number
of the terminal to
receive the
password for this
internal telephone
enter number for
correspondent
def
abc
3
2
o
mn
jkl
6
5
message
• Adding or changing a business code during a call:
“Business account code during call” programmed key
Finding out the cost of an outside call made for an internal user from
6.2
your terminal
Paul
in conversation
during an internal
conversation
programmed key 'Meter
Total Recall'
the call is placed on hold
• At the end of the call, you are called back and you can:
1. Read information concerning call (cost, duration, number of units...).
OK
name of internal user and cost of
call
2. Print a charge ticket. 3. Terminate consultation.
Print
OK
def
abc
3
2
mn
jkl
6
5
outside
number
Transfer
transfer call to your
correspondent on hold
called
24
7
o
o
Programming your telephone
Other
Initializing your voice mailbox
7.1
light flashes
enter your personal code then record
your name according to voice guide
instructions
Your personal code is used to access your voice mailbox and to lock your telephone.
Customising your voice greeting
7.2
You can replace the greeting message by a personal message.
10:30
menu
Settings
Mailbox
reach the 'Menu'
page
Voice mail
Ready to record
Record
to start recording recording
Stop
OR
Pause
Modifying your personal code
7.3
Your personal code is used to access your voice mailbox and to lock your telephone.
10:30
menu
Settings
My options
Password
reach the 'Menu'
page
Persomsg
Voice mail
recording
def
abc
3
2
mn
jkl
6
5
old code
(4 digits)
As long as your voice mailbox has not been initialized, personal code is 1515.
Configuring the telephone ringer
7.4
10:30
menu
def
abc
3
2
mn
jkl
6
5
new code
(4 digits)
Settings
My Phone
Ringing
reach the 'Menu'
OR
Default
page
T
Choose the tune:
end of recording to pause recording to return to the default
message
apply
25
Melody
T
Adjusting the ringer volume:
Volume
Select the melody of your
choice (16 tunes)
select the volume of your choice
(12 levels)
apply your choice
apply your choice
7
o
T Activate/deactivate silent mode:
Silent
T Activate/disable meeting mode (progressive ringing):
On
to activate to deactivate apply your choice
Programming your telephone
Selecting the welcome page
Off
7.6
This function is used to choose the page displayed by default on the telephone.
10:30
menu
Settings
My options
Homepage
Progress.
On
to activate to deactivate apply your choice
T Activate/deactivate discreet ring mode:
Beeps
On
to activate to deactivate apply your choice
T Adjust ringer volume while a call arrives:
Paul
is calling
your telephone
adjusting the ringer
rings
Adjusting screen brightness
7.5
10:30
menu
Settings
reach the 'Menu'
page
volume
Off
Off
My Phone
Contrast
Choice
select the default page
apply your choice
(consecutive presses)
Selecting language
7.7
10:30
menu
Settings
reach the 'Menu'
page
Language
Choice
select the language of your
choice
Programming direct call keys (Perso page:)
7.8
Name
My options
apply your choice
Screen
OR
increase or reduce the brightness of the
screen or keys (of the extension unit) by
pressing consecutively on the corresponding
keys
Keys
26
press a call key on the
Perso page
Number
enter the number
enter the name
def
abc
3
2
mn
jkl
6
5
7
o
o
o
Programming direct call keys (F1 and F2 keys)
7.9
Programming your telephone
• To cancel your reminder request:
10:30
menu
Appointmt
Choice
Clear
Name
press a programmable
enter the name
key (F1 or F2)
def
Number
abc
3
2
n
m
jkl
6
5
enter the number
Programming an appointment reminder
7.10
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
10:30
menu
reach the 'Menu'
page
Appointmt
Choice
select the type of
appointment (temporary
or permanent)
def
abc
3
2
mn
jkl
6
5
enter time of
appointment
apply the
appointment
time
• At the programmed time, your telephone rings:
reach the 'Menu'
page
select the type of
appointment
(temporary or
permanent)
Identify the terminal you are on
7.11
The number of your telephone is displayed on the 'Info' page.
Access the Info page using the navigator.
Broadcasting background music on your loudspeaker
7.12
You can broadcast background music on the loudspeaker of your telephone (depending on configuration):
when telephone is not in use,
background music is played
(Long press)
same key to cancel (Long
press)
The music stops when a call is made or received and starts again when you hang up.
Lock / unlock your telephone
7.13
If you are in conversation, the display flashes and an audio t
three calls without reply, a temporary request is cancelled but a permanent request
remains in memory.
If your calls are diverted to another terminal, the diversion is not applied to the
reminder call.
one is generated. After
10:30
menu
reach the 'Menu'
page
Lock
def
abc
3
2
mn
jkl
6
5
depending the displayed
informations, enter your
your telephone is
locked/unlocked
password or confirm
27
7
Configuring the audio jack of your telephone
7.14
By default, the audio jack of your telephone can be used to connect a headset, hands free kit or loudspeaker.
Programming your telephone
10:30
menu
Settings
My Phone
Jack
reach the 'Menu'
page
Headset
Activating/deactivating 'forced headset' mode
7.15
'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver.
10:30
menu
OR
Settings
Handsfree
My Phone
OR
Ldspeaker
FcedHead
reach the 'Menu'
page
On
OR
Off
activating/deactivating 'forced headset' mode
28
Guarantee and clauses
Independently of the legal warranty that covers this appliance, it is guaranteed
howtoc
for 1 year, parts and labour, counting from the date indicated on your invoice.
The invoice will be demanded if making a claim under the warranty. The
warranty does not however apply in the following cases: in the event of use
that does not comply with the instructions given in this user’s manual, faults or
damage caused by natural wear, damage resulting from a cause external to the
appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant
installation or modifications or repairs carried out by people who are not
approved by the manufacturer or retailer.
Warning: never place your telephone in contact with water. To clean your
telephone, you may however use a damp soft cloth. Never use solvents
(trichlorethylene, acetone, etc.) which may damage the plastic parts of your
telephone. Never spray it with cleaning products.
Earpiece may retain magnetic objects.
The wording is not contractual and may be subject to change. Some functions
of your telephone are controlled by a software key and the configuration of
the unit.
Declaration of compliance
EC: We, Alcatel Business Systems, hereby declare that we assume the Alcatel
4028/4029 product to be compliant with the essential requirements of
Directive 1999/5/CE of the European Parliament and Council. A copy of the
original of this declaration of compliance can be obtained from your installer.
Alcatel Business Systems, in keeping with its policy of constant product
improvement for the customer, reserves the right to modify product
specifications without prior notice. Copyright © Alcatel Business Systems.
2005. All rights reserved.
MU19003BSAA-O400ed01-0705
29
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