Alcatel-Lucent IP Touch 4018, 4019 Digital, IP Touch 4008 User Manual
First
Alcatel-Lucent OmniPCX Enterprise
Communication Server
Alcatel-Lucent IP Touch 4018 Phone
Alcatel-Lucent IP Touch 4008 Phone
Alcatel-Lucent 4019 Digital Phone
User manual
Introduction
Thank you for choosing a telephone from the IP Touch range manufactured by Alcatel-Lucent.
Your IP Touch digital terminal has a new ergonomic layout for more effective communication.
How to use this guide
Lift the receiver. Line key.
Hang up. Specific key on numeric keypad.
c
b
def
a
3
2
o
n
m
jkl
6
5
These symbols may be supplemented by small icons or text.
Numeric keypad. Partial view of display.
Means that the feature is subject to programming. If necessary, contact your installer.
Means that the feature can be accessed by pressing a programmed key - see Programming the
programmable keys.
Adjustment “reduce”. Fixed key.
Adjustment “increase”. MENU key.
Speaker,
handsfree.
Move the navigation key up or down.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a call, can be used to access the different pages (Menu, Main, etc.) and to return to the
telephone screens.
2
Voice mail access key.
3
How
Contents
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6
1.
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
1.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
1.2 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
1.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
1.4 Activating the loudspeaker during a call (receiver lifted) . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
1.5 Making a call using the personal phone book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8
1.6 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8
1.7 Making a callback request to a busy number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8
1.8 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8
2.
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9
2.1 Making a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9
2.2 Answering a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9
2.3 Barring the reception of a new call during communication. . . . . . . . . . . . . . . . . . . . . . . . p. 9
2.4 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.5 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.6 Three-way conference with internal and/or external parties (conference) . . . . . . . . . . . p. 10
2.7 Casual conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.8 Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.9 Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.10 Barge-in/Intrusion into an internal call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.11 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.12 Mute, so that your party cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
2.13 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
2.14 Recording the current call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
2.15 Signal malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
3.
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.1 Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.2 Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.3 Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.4 Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.5 Calling an internal party on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.6 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.7 Calling a party on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.8 Sending a written message to an internal party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.9 Sending a copy of a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15
3.10 Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . . p. 15
4.
Keeping in touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16
4.1 Diverting calls to another number (immediate forwarding) . . . . . . . . . . . . . . . . . . . . . . . p. 16
4.2 Forwarding your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16
4.3 When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16
4.4 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p. 17
4.5 Cancelling all forwardings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.6 Diverting calls when your line is busy (forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.7 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.8 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.9 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
5.
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19
5.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19
5.2 Finding out the cost of an outside call made for an internal user from your terminal. . . p. 19
Toc
6.
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
6.2 Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
6.3 Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
6.4 Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
6.5 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21
6.6 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21
6.7 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.8 Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.9 Programming the programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.10 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.11 Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.12 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.13 Call the associated set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.14 Forward your calls to the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.15 Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.16 The Tandem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
7.
Use the telephone in SIP or 'Safe' mode . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
7.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
7.2 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25
7.3 Making a second call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25
7.4 Answering a second call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26
7.5 Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26
7.6 Switching between calls (Broker call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26
7.7 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26
7.8 Mute, so that your party cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
7.9 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
7.10 Diverting calls to another number (immediate forwarding) . . . . . . . . . . . . . . . . . . . . . . . p. 27
7.11 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
7.12 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28
7.13 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28
7.14 Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29
7.15 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30
5
Telephone
Receiver
Getting to know your telephone
Alphanumeric keypad
Navigation
Audio keys
end
Function keys
redial
end
redial
END key
to terminate a call.
Handsfree/Speaker Key:
• Lit in handsfree mode or headset mode (short press) .
to make or answer a call without lifting the receiver (Alcatel-Lucent IP Touch 4008/4018 Phone).
• Flashing in speaker mode (long press) .
Intercom/Mute key:
• During a call: press this key so that your party cannot hear you .
• Terminal idle: press this key so that you can automatically answer a call without lifting the receiver
(Alcatel-Lucent IP Touch 4008/4018 Phone).
To adjust the speaker or receiver volume up or down
Messaging key to access various mail services
If the key flashes orange, a new voice message, a new text message or a callback request has been received.
'Redial' key :
• to access the 'Redial' feature (short press),
• call back on the last 8 number dialed (long press) .
IP Touch 4018 Phone
WhoAmI
Lock
Settings
Up-down navigator:
when entering characters.
The home page consists of:
• Information on the status of the set (set locked, call forward, etc.)
• Date and time
• Set programming and configuration features
used to navigate around the home page, through the menus or in a text zone
Functions accessible (set in idle position): Features accessible on call:
WhoAmI
Lock
Forward
Settings
Events
.
Other features can be accessed depending on the configuration of the system.
OK key:
OK
Back/Exit key:
Feature keys and programmable keys
Guide key:
Phone book key:
Pre-programmed feature keys and programmable key:
lit when the feature associated with the key is activated.
identifying the terminal you are on, calling a second person,
lock /unlock your telephone, sending DTMF signals ,
forward your calls to another number. (immediate forwarding, forward to voice mail,
forward to bleeper),
configure the set (personal assistant, display,
ring tone, voice mail, etc.),
Accessing recent calls made and unanswered
external calls.
Conslt/Enq
Send DTMF
Record
Forbid camp-on
recording the current call ,
barring the reception of a new call during
communication.
used to validate your choices and options while programming or configuring.
to return to previous menu (short press) or return to first screen (long press).
use to obtain information on the pre-programmed keys or to access the set programming or configuration.
access your personal directory.
6
1
o
o
Making a call
1.1
def
abc
3
2
n
m
jkl
6
5
Dial the
number for
your call
OR
OR
Using your telephone
Other
def
abc
3
Lift the
receiver
2
jkl
6
5
Number
required
conv.
OR
no
m
Handsfree
(Alcatel-Lucent IP
Touch 4008/4018
Phone only)
def
abc
3
2
m
jkl
6
5
Number
required
Using the telephone in 'Hands free' mode (Alcatel-Lucent IP Touch 4008/
1.3
4018 Phone only)
Terminal idle:
n
you are in handsfree
mode
Press and
release
Call in progress:
Programmable
To make an external call, dial the outside line access code (9) before dialing your
party's number. The digit 9 is the default code for an outside line.
For the attendant, dial '0' (by default).
Answering a call
1.2
Lift the
receiver
line key
OR
Handsfree
(Alcatel-Lucent IP
Touch 4008/4018
Phone only)
You are on a call with
the destination number
OR
Press the key for
the line that is lit
up
You are on a call
Press and release
with the
destination number
During a call, you can lift the receiver without terminating the call.
Activating the loudspeaker during a call (receiver lifted) - Speaker.
1.4
the loudspeaker key flashes
You are on a call
with the
Activate loudspeaker
(long press)
destination number
OR
Adjust volume
(9 levels)
Deactivate
loudspeaker
The key is no longer lit
(long press)
press and release the loudspeaker key to switch to handsfree mode (light steady)
(Alcatel-Lucent IP Touch 4008/4018 Phone).
7
1
o
Making a call using the personal phone book
1.5
def
abc
3
Press and
release
2
jkl
6
5
Press the
programmed key
directly (0 to 9)
OR
n
m
Select the contact to
call
OK
Start the call
Using your telephone
Answering an internal call in intercom mode (Alcatel-Lucent IP Touch
1.8
4008/4018 Phone only)
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in handsfree mode. The screen shows the caller’s identity.
• To activate - Terminal idle:
corresponding LED lights up
Redial
1.6
Redialing the last number dialed (redial)
redial
'Redial'
key(short
press)
Call back on the last 8 number dialed
redial
OR
Events
'Redial' key
(long press)
Select the No. from
Start the call
the last ten dialed
Making a callback request to a busy number
1.7
last number redial
OK
OK
Outgoing calls
When your caller hangs up, intercom mode remains active.
• To deactivate - Terminal idle:
The corresponding LED goes out
OK
the number you are calling is
busy
Callback
OK
8
2
o
Making a second call during a call
2.1
abc
3
2
jkl
6
5
You are on a call
with the
destination number
The first call is placed on hold
Number of
second party
During a call
Other
def
OR
n
m
Send DTMF
OK
Answering a second call during a call
2.2
• A second party is trying to call you:
Smith John
You are on a call
with the
Name or no. of the caller
displayed for 3 seconds
destination number
Answer displayed call:
Light flashes
• Other methods for calling a second party
redial
Call back on the last 10 number dialled (long press).
Calling from your personal directory (PersSpDial).
Programmable line key.
• To cancel your second call and recover the first:
end
You are on a call
with the
destination number
If you make an error, hang up: your telephone will ring and you will recover your first
call.
Key for the line
whose light is
flashing
The first call is placed on hold
Line key for
which icon is
flashing
• To return to your first caller and end the call in progress:
OR
end
You are on a call
with the
destination number
Barring the reception of a new call during communication
2.3
During communication, you do not want to be called by another caller:
Forbid camp-on
OR
Key for the line
whose light is
Allow camp-on
flashing
OK
To bar or authorize new calls during
communication
9
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